Developing Cultural Intelligence (CQ)

as aCore Competency of the

Adult LearnerDr. Sandra Upton

Cornerstone UniversityCultural Intelligence Center

MSU International Business Institute Community College Faculty Conference

May 2013

Talking Points Cultural Intelligence (CQ) Defined

Research Context

CQ and Adult Learner

Developing the CQ of the Adult Learner - MBA Program Global Studies Experience (GSE)

Why Care?

Profile of US Population

2010 % Whole 2050 % Whole

Non-Hispanic White

201,235 64% 206,118 45%

Hispanic 50, 918 16% 143,527 31%Black 40,105 13% 58,678 13%Asian 14,922 5% 38, 358 8%American Indian 3,206 1% 5,624 1%

Native Hawaiian 601 1% 1,303 1%Total Population 312,504 100% 458,176 100%

CQ and Higher Education

Labor Gap: By 2018 US will be 3 million degree-holders short of the employees needed for workforce.

Present number of traditional-aged college graduates insufficient to replace retiring baby boomers w/ college degrees.

American Graduation Initiative (2020 Vision): 6o percent of adults with college degrees by 2020

Source: US Department of Education, National Center for Education Statistics

CQ and BusinessPrice Waterhouse CEO Study

Managing and developing a globally astute workforce is #1 on the agenda of the majority of CEO’s surveyed.

Skilled employees with an ability to work effectively in multiple cultures is as valuable to a CEO as the employee’s technical expertise.

90% of leading executives from 68 countries said finding effective cross-cultural personnel is their top management challenge. - Economist Intelligence Unit

MYTHS

International Experience=Cultural Competence

Technical Competence = Success

High EQ=High CQ

Cultural Intelligence (CQ)

The capability to function and manage effectively in

culturally diverse situations

Research Question

What is the difference between individuals and organizations

that succeed in a multicultural globalized context and those

who fail?

Four Capabilities

CQ DriveCQ

Knowledge

CQ Strategy

CQ Action

CQ Four Capabilities

• Your level of interest, drive and confidence to adapt to multicultural situations

CQ Drive

• Your level of understanding about how cultures are similar and different

CQ Knowledge

• Your level of awareness and ability to plan for multicultural interactions

CQ Strategy

• Your level of adaptability when relating and working interculturallyCQ Action

Defining Points of CQ

Form of Intelligence

Applies to cultural context both domestically and internationally

Malleable

Evidenced-based

Bottom Line Results

Bottom Line Results

Bottom Line Results

Best Practices

Cultural Competency as a Core Institutional Value and Educational Goal

Professional and Graduate Studies (PGS) Division Long-term efforts

Cornerstone University-wide educational goal

CoursesMGT 531 and MGT 509

Pre-Trip CQ AssessmentBooks and Articles

Global Studies Experience

Post-trip AssessmentCQ Development PlanMBA Program

CQ Curriculum Design

The CQ Project

Study

A study to assess the impact of the GSE on the adult learner’s cultural

intelligence quotient

Hypothesis

A positive relationship may exist between exposing adult learners to

short-term, intense global experiences and an increase in their

individual level of cultural intelligence

Our Research

Global experiences – China, Europe, India, Israel, South Africa

One-hundred seventy-eight (n=178) students assessed

All GSE students showed a moderate to

moderate or moderate to high increase in their level of CQ

CQ Drive

CQ Knowledge

CQ Strategy

CQ Action

0 10 20 30 40 50 60 70 80 90

Post - As-sessment

China GSE Average Scores Percent Change World Wide Norms

CQ Drive 74 - 85 +15% Moderate to Moderate

CQ Knowledge 45 – 67 +49% Moderate to Moderate

CQ Strategy 63 – 81 +29% Moderate to High

CQ Action 57 - 75 +32% Moderate to Moderate

CQ Drive

CQ Knowledge

CQ Strategy

CQ Action

0 20 40 60 80 100

Post AssessmentPre-Assessment

Europe GSE Average Scores Percent Change World Wide Norms

CQ Drive 77 – 88 +14% Moderate to High

CQ Knowledge 54 – 74 +37% Moderate to High

CQ Strategy 74 – 88 +19% Moderate to High

CQ Action 67 – 86 +28% Moderate to High

CQ Drive

CQ Knowledge

CQ Strategy

CQ Action

0 20 40 60 80 100

Post As-sessment

South Africa GSE Average Scores Percent Change World Wide Norms

CQ Drive 77 – 88 +14% Moderate to High

CQ Knowledge 54 – 74 +37% Moderate to High

CQ Strategy 74 – 88 +19% Moderate to High

CQ Action 67 – 86 +28% Moderate to High

CQ Drive

CQ Knowledge

CQ Strategy

CQ Action

0 20 40 60 80 100

Post As-sessment

Israel GSE Average Scores Percent Change World Wide Norms

CQ Drive 77 – 88 +14% Moderate to High

CQ Knowledge 54 – 74 +37% Moderate to High

CQ Strategy 74 – 88 +19% Moderate to High

CQ Action 67 – 86 +28% Moderate to High

End of the Day…

Active Engagement + Thoughtful Reflection = High CQ

“What’s most important is some thoughtful anticipation about the cross-cultural

experience and how to learn from it” - Dr. David Livermore