Developing cultural intelligence by roma kaur
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Transcript of Developing cultural intelligence by roma kaur
The skills to woo the world around you|
Cultural Intelligence and International Communication
WHY
Globalization
Business opportunities
Job OpportunitiesEmployee performance in diverse work forceTalent Improvisation
Tourism
Cross Country Relations
Understanding of diverse market
We all need it!
The ability to communicate successfully
across nations and be able to present oneself
as a global citizen
Dress like an Indian but talk like a British; think like an Canadian but present like a French; eat like an American but cook like an Italian; shop like a Saudi but work like a
Chinese; deal like a Thai but calculate like an Arab....the list is
endless
GLOBAL CITIZENSHIP
Otherwise, we could suffer from a
CULTURE SHOCK !
Ethnocentrism
Discrimination Stereotyping
Cultural Blindness
Cultural Imposition
Innate Attitudes &
Beliefs
Blocks to Cross-Cultural Communication
Hmmmmmm. So how can I develop cross-cultural Communication Skills?
A Seemingly natural ability of an outsider to interpret someone’s unfamiliar and ambiguous gestures in just the way that person’s compatriots & colleagues would, even to mirror them.
CQ
Head or Cognitive
Heart or Emotional
Body or Physical
Sources of CQ
USING CQ
Knowledge
MotivationBehavior
Bringing BEHAVIORAL CHANGE
Tell me more about yourself
My family makes something similar too, just a little less
spicy
Lets share our commonalities
Oh, You look great
Wish I could eat this too!
Should I introduce you to something different?
Patience
Motivation
Confidence
Bringing EMOTIONAL CHANGE
Socialization
Clothing
Food
Language
Bringing PHYSICAL changes
PERCEPTIONS
What is trendy in my culture could be your tradition and vice-versa. We must learn to analyse everything we see and hear through culturally sensitive lens.
Guess what
RED signifies in different cultures?
I can’t believe Genie has this question but anyways....
What has CQ got to do with the Corporate world?
“People from different cultures use their brains differently to solve the
same visual perceptual tasks”
-MIT researchers & Colleagues report in a brain imaging study
Culture-specific brain-activation pattern
Different communication styles
Different attitudes towards conflict
Different approaches to completing tasks
Different Decision-making styles
Different attitudes towards disclosure
Different approaches to knowing
What happens in a cross-cultural corporate environment?
Could lead to Chaos & Competition
Read more about these case studies
Smiling Barbie Dolls in Japan
Mc Donald’s first launch in India
Foreign Country Approach: Confirm to local customs
Empire Approach applies the home-based ethics to the new host situation
Interconnection Approach is based on the needs of the two parties/ companies which are interacting
Global Approach looks for what is good for the world rather than the local ethical customs.
APPROACHES
" Culture is more often a source of conflict than of synergy.
Cultural differences are a nuisance at best
and often a disaster.”
Prof. Geert Hofstede, Emeritus Professor, Maastricht University
5-D Model
Cultural Dimensions
Individualism
Power Distance
Index
Long-Term Orientation
Uncertainty Avoidance
Masculinity
www.geert-hofstede.com/
Aspect India World
Power Distance Index
77 56.5
Individualism 45 40
Masculinity 56 51
Long-term Orientation
61 48
www.geert-hofstede.com/
I hope this presentation helped you understand Cultural Intelligence better. Do give me your feedback and any experiences you might have had which has to do with Cultural Intelligence and cross-cultural communication. Thank You.
Roma Kaur Ranahttp://www.linkedin.com/pub/roma-kaur/10/77b/752
http://ultimateconnections.blogspot.com/
http://www.youtube.com/user/Idexprograms