User Experience for Health IT - Understanding Your Audiences
Developing and understanding audiences through consultation · 2016-12-21 · UNDERSTANDING...
Transcript of Developing and understanding audiences through consultation · 2016-12-21 · UNDERSTANDING...
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DEVELOPING AND
UNDERSTANDING AUDIENCES
THROUGH CONSULTATION
Royal Albert Memorial Museum
29 September 2014
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USER & NON-USER CONSULTATION
AUDIENCE DEVELOPMENT
The Accreditation requirement
Vicky Dawson
SW Accreditation Technical Adviser
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Section 3: Users and their experiences
Accredited museums are welcoming and accessible. They exhibit collections and have a planned approach to identifying and providing a good quality service for a broad range of users
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The requirement
3.1.1 The museum must understand who its users
and non-users are
3.1.2 The museum must evaluate and analyse
information to assess users’ needs
3.1.3 The museum must devise plans to broaden
its range of users
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3.1.1 The museum must understand who
its users and non-users are
Collecting data through consultation processes to
determine current/ potential visitors
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3.1.2 The museum must evaluate and
analyse information to assess users’
needs
• Gathering feedback
• Making sense of data
• Using it to:
1) measure how well needs are met
2) inform planning and development
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3.1.3 The museum must devise plans to
broaden its range of users
• To attract and engage targeted new audiences,
• To engage with users from previously under represented
groups to the museum
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Scalability
Independents 1 & 2 • Visitors book, comment cards, stakeholder meetings
• Evaluate user experience
• What are the barriers to participation?
• Analyse and respond to user and non-user comments
Independents 3 and Local Authority • Benchmarking
• Standardised processes
• Comprehensive evaluation, including baseline data
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Evidencing compliance
Documentation & information needed:
• Information on the application form
• In your Forward Plan
NB requirement 1.4.4 consultation and an analysis of views
• An example of evaluation & analysis activity
Where it may also be found:
• Audience development plan
• Interpretation & learning plan
• Wider strategic aims
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LOW TECH & COST EFFECTIVE
CONSULTATION TECHNIQUES
Vicky Dawson
SW Accreditation Technical Adviser
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Why consult?
‘You can’t find out who’s not visiting your museum until you
know who is’
• To provide good quality, relevant services
• To justify funding
• To raise your museum’s profile
• To increase and diversify your audiences
• To target and prioritise – resilience
• To develop partnerships and dialogue
• To increase engagement
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Consultation – the simple steps
• Being clear why you are consulting
• Devising the means
• Collecting information
• Collating the data gathered
• Analysing & interpreting the data
• Drawing conclusions
• Making use of the information
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Who are your current users and what do
they think of your service?
• Use the information you already collect
• Quantitative or qualitative?
• Use appropriate methodologies:
• Structured/non-structured
• Facilitated
• Self completion
• Verbal
• Online
• Written
• Creative
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Collation, analysis & interpretation
Several systems available • Complexity of questionnaire
• How you want to interrogate your data
Pull out key points
Summarise
Communicate
Use
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Some ways to analyse
Quantitative data • list in table under headings
• use spreadsheet for accurate figure calculations
Qualitative data • separate out positive from less positive comments
• group under themes, topics that appear regularly
• categorise according to key patterns, trends emerging
• ‘code’ using GLOs especially if you are trying to find out about how visitors view specific events/ activities
• describe in a case study
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Evaluation toolkit for museum practitioners Renaissance East of England p.29
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Evaluation toolkit for museum practitioners Renaissance East of England p.29
analytics
Tripadvisor &
similar
Voting
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Some
suggestions
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Exercise In groups of three, either
1. Tackle a consultation challenge that one of your group is facing
OR
2. Tackle one of the following scenarios:
A. You are a small market town museum with one member of staff and
an enthusiastic team of volunteers. How will you consult to help you
draw up your temporary exhibition programme?
B. Design a strategy to find out what schools think of your education
service.
C. How will you find out whether 16 to 21 year olds use your museum
and what will you do with your findings?
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Think about
• What you want to find out – the questions you want
answered
• Who you want to find out from – who you are going to ask
• How you are going to find out
• How you are going to analyse the results
• What you are going to use the
information for
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Vicky Dawson
SW Accreditation Technical Adviser