Developing a Strategic Approach to Microsoft Office 365

Developing a Strategic Approach to Microsoft Office 365

Michael SampsonThe Michael Sampson Company Limited

Michael Sampson

• Collaboration Strategist

– Independent Consultant

– Workshop Leader

– Author

• Work with end-user organisations

• Cultivating Productive Collaboration

– Strategy

– Human Behaviour

– Work Practice

Consultant and Workshop Leader

Considering Business

Value

Planning the Pursuit

Pursuing Business

Value

Question: Where could new approaches add

value?

Question: What do we need to do to achieve success?

Question: How do we introduce new approaches

to our people?

Workshop: Collaboration and

Productivity Scenarios

Consulting: Re-Imagining

Effective Work

Workshop: Business Planning

for Success

Consulting:Getting Ready for

Office 365

Workshop:Adoption Strategies

for Office 365

Consulting:Developing an

Adoption Approach

Author

SharePointEnd-User Adoption

Business Strategy

Governance

michaelsampson.net/books/

2008 2009 2010 2011 2012 2013

How do we think about Office 365?

Developing a strategic approach

How do we move forward?

Agenda

Office 365 offers many features

OneDrive for Business

Exchange Online

SharePoint Online

Video Portal

YammerDelve and

Delve Boards

Office applications

Lync Online

Exchange Online

SharePoint Online

Cheap EmailOne-off extranet

OneDrive for Business

Video Portal

YammerDelve and

Delve Boards

Office applications

Lync Online

The Tactical Approach

The Tactical Approach

Known issues or

approaches

Assume we should keep

doing this

Often driven for efficiency

Aimed at an immediate

target

What about? Beyond Tactical

1. The identification of long-term or overall aims and interests and the means of achieving them

strategic

2. For gaining long-term advantage

3. Not tactical

QUESTION

How can we reduce the cost

of email?

ANSWER

Embrace Exchange Online

in Office 365

QUESTION

Is email the best way for us to

communicate?

OBSERVATION

Exchange on-premises is expensive

ANSWER

Explore new options in Office 365

YammerOneDrive for BusinessOffice 365 Video PortalOffice 365 Groups

QUESTION

How can we do it without

using email?

ANSWER

Embrace OneDrive for

Business

QUESTION

How can we make pre-sales a

differentiator?

OBSERVATION

We need to work on docs with a

prospectANSWER

Use Office 365 to collaborate

from the get goOffice 365 GroupsTeam Site

competence

strategic

cost structure

capability

agility

culture

tactical

Only one or two direct steps to achieve

Usually takes many more steps to achieve the outcome




Agenda

What is our business strategy?

What options could drive this forward?

Where can Office 365 support the options?




Deliver excellence in customer interactions

Knowledgeable employees

Consistent processes

Know-how and ongoing training

Workflow for processes




Be the lowest cost supplier in our market

Minimise corporate overhead

Enable problem resolution by

customers

Few offices; give online workplace

Web-based community




Business alignedPrompts reflectionStimulates analysisEncourages dialogue

Which strategies would this support?

What could this mean for our business?

What opportunities does Office 365 offer?




A way of sharing learning and best practice

Attract better talent

Faster problem

resolution

Be employer of choice

Deliver excellence




A way of holding meetings with remote people

Reduced need to be

in the office

Faster problem

resolution

Customer intimacy

Deliver excellence




Business alignedPrompts reflectionStimulates analysis

Encourages dialogue

People perform a common set of activities at work …

Hold discussions

Manage meetings

Run projects

Make decisions

Provide updates

Look for expertise

Work on documents

Share learning

… that can all be significantly improved

Hold discussions

Manage meetings

Run projects

Make decisions

Provide updates

Look for expertise

Work on documents

Share learning

Business Value Roadmap

Considering Business

Value

Planning the Pursuit

Pursuing Business

Value

Question: Where could new approaches add

value?

Question: What do we need to do to achieve success?

Question: How do we introduce new approaches

to our people?

Workshop: Collaboration and

Productivity Scenarios

Consulting: Re-Imagining

Effective Work

Workshop: Business Planning

for Success

Consulting:Getting Ready for

Office 365

Workshop:Adoption Strategies

for Office 365

Consulting:Developing an

Adoption Approach

Informing and EducatingUnsticking Stuckness

Focusing on the Essence




Agenda

Draft your analysis: TD/BU

1

top-down

bottom-up

Discuss, Share, Collaborate

2

Colleagues, Marketing Manager, HR Manager, Managing Director, … and many others at your firm

Drive forward strategically

3

Let’s do coffee

4

I’d love to hear your story

Michael [email protected]

michaelsampson.net

Developing a Strategic Approach to Microsoft Office 365

Business

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