Developing A Multichannel Planned Giving Marketing Plan Timothy D. Logan, ACFRE November 12, 2013.
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Transcript of Developing A Multichannel Planned Giving Marketing Plan Timothy D. Logan, ACFRE November 12, 2013.
Developing A Multichannel Planned Giving Marketing Plan
Timothy D. Logan, ACFRENovember 12, 2013
Session Objectives
• Identify the best/most qualified PG prospects in your data base– Using wealth information and PG scoring models
• Understand the importance of multichannel—proactive marketing
• Recognize the importance of using segmentation in PG Marketing
• Discuss the seven steps to develop an Integrated Planned Giving Marketing Plan
Planned Giving Marketing
Planned Giving in the Development Process
Your Objectives
• Immediate impact– More gifts– Accelerated gift income
• Long-term, increase program performance
The Second Donor Pyramid
AnnualGiving
MajorGiving
PlannedGiving
Planned G
iving
Planned Giving Marketing
• Identify prospects who are ready for Moves Management (Face to Face)
• Find prospects who are ready now
Three Stages of Planned Giving
• Marketing• Gift Planning
– What you need to know about PG to market PG
• Stewardship
Multichannel Integration
4 Steps for Multichannel Integration• Identify your best prospects• Develop Segments for Marketing• Implement a Marketing Program• Qualify Individual Donors
Identifying Planned Giving Donor Prospects
Giving AnalysisEnhanced Data Scoring
Continuous Lifetime GivingThe Giving Lifecycle
Dove, et al, 2002.
Purpose of Annual Giving
• Secure New Donors• Secure Annual Gifts• Upgrade Existing Donors• Identify Major and Planned Giving Prospects
Analyzing Annual Giving Behavior—File Analysis
• Measures of Affinity– Loyalty, Passion,– If it’s about building a relationship, how do we
measure the strength of that relationship?
• Measures of Ability– Wealth, Assets
• Need to look at total donor relationship
The Biggest Predictor…
• Major Gifts– Annual gift size is the single largest predictor of
future large gifts
• Planned Giving– Frequency of AF Giving is the single largest
predictor of Planned Gifts
Every Annual Fund Donor is a Planned Gift Prospect
• Every donor—has capacity to make a bequest
• Many donors—have capacity to fund a charitable gift annuity (CGA)
• Some donors—can also fund other gift instruments (charitable lead trust, charitable remainder trust, etc.)
• What data can we use to analyze the file?–Types of Analysis
Types of Analysis• Giving Patterns
– Number of Gifts• Over a specified period
– Length of time on the file (LOTOF)– Age– Gender
• more important for messaging than for selection
• RFM• High Affinity non-donors• Enhanced data selects
Donor Lifestage
• Donors go through a cycle• Identify and target older, lapsing Annual Fund
donors• Develop relationship with Institution• Begin Planned Gift Marketing• Annuitize Annual Fund Gift
Using Enhanced Data
Wealth InformationPG Scoring Models
Enhanced/Other Selects-External• Age• Wealth rating/Planned Giving indicators
– You can help make these pay off!• Recent death in household• Donors to other charities• Lack of presence of living children (**)
– James, 2008
• Birth of first grandchild– James, 2008
• Church Attendance– Rooney 2008
Donor Rating Scores
• Point System• Pyramid• Passion Index
Planned Giving Prospect MatrixHigh $, Low
Affinity
If we could only getthem to give us a
million (Bill Gates, Joan Kroc)
High $, High Affinity
You already know them. You have buildings
named after them.
Low $, Low Affinity
You don’t want to spend money on them
Low $, High Affinity
They want to know more
Wealth
High
Low
HighDonor Affinity/Philanthropic Intent
Low
c 2005 Timothy D. Logan, ACFRE
©Jerold Panas, Linzy & Partners
Developing a Multichannel Planned Giving Marketing Plan
Step 1
File Segmentation For Planned Giving
Self-Selected or Proactive?
• Proactive Marketing produces results and identifies more Planned Gifts.
The Most Important Factors• Age• Frequency of giving• Length of Time on file (LOTOF)• Recency of giving• Other key Touch Points
PG Segmentation Hierarchy
1. Multi-year/multi-givers cut by age2. Internal affinity scores
• Including Affinity Touch Points
3. PG scores4. Use wealth rating if appropriate for gift
©2009 Timothy D. Logan, ACFRE
What About Non-Donors?
• High affinity non-donors• Donor loyalty scores• Affinity indicators
– Based on Touch Points
Step 2
Which Type of Planned Gift?
Segmentation for Gifts• Age based gifts
– Bequest, CGA, Retirement assets
• Wealth based gifts– Trust, DAF
• Other/Combination– Life Estate, Insurance, Deferred CGA, PIF
Age Based Gifts• Well…..Age (55 to 80)• Other analyses based on direct mail RFM
analysis• Recency of giving (24 months)• Frequency of giving
– Over a specified period (70%)—Sagrestano
– Length of time on the file (LOTOF)• Average gift is NOT important• Title/Gender—(dearth of results data)
Gifts of Wealth
• Length of time on the file (LOTOF)• Largest one-time gift (LOTG)• Total cumulative giving• Wealth rating indicator• Prospect research
At What Age, Wealth?
Dove, et al. 2002.
Step 3
What is the Purpose of the Message?
Purpose of the Marketing Message
• Education• Top of Mind• Stewardship• Call to Action/Ask
Step 4
Choose the Marketing Media
PG Marketing Methods• Direct Mail• Newsletters• Web• Telephone• E-mail• Press Releases• Professional Networks• Donor Seminars• Face-to-face
Purpose of the MediumMarketing Channel• Direct Mail piece, postcard• Newsletter• Website• Email• Magazine• Telephone• Visits• Seminars, Events• Professional Networks
Purpose• Identify• Educate• Educate, Top of Mind• Identify• Top of Mind• Qualify, Call to Action• Qualify, Call to Action• Educate, Qualify• Educate, Identify, Top of Mind
Continuum of Direct Response
FacetoFace
TelephoneCall
VideoTape
DirectMail
MassAds
INTERACTIVE NON-INTERACTIVE
PERSONALIZATION
TARGETING
Step 5
Develop a Donor Centered Message
Donor Centered Messaging• Crafting your legacy• Unlock the value of your assets• Using your real estate creatively• Increase your retirement income• Providing income to your elderly parents• Paying for college for your children or
grandchildrenSagrestano, 2008
PG Donor Clusters
Adding the Donor’s Information
Cluster Marketing• Age• Planned giving readiness• Immediacy of Gifts• Comfort with legacy/death• Wealth• Existing Legacy Society Member• Board Members, Development Committee
members, etc.• Assigned to a gift officer
Cluster Examples• Named you in will, is not decision maker• Donors who have included you in their
estate plans and are over 80• Loyal donor who has high wealth• Donors who indicated a concern about
income who have requested CGA information
• Donors who have a PG with another institution
Cluster Messaging• Thank you’s• Birthday cards• Holiday Cards• Donor milestones• Program involved donors• Travel donors• Special planning/tax considerations
Step 6
Planning Your Strategy
Planned Giving Marketing Matrix
40's 50's 60's 70's 80's 90's
Life Event First Will Investment Retirement Death of Spouse Change in ControlLife Stage Planning Earning Responsibility Security LegacyTheme Education Charitable Intent Financial Planning Affairs in Order Make a DifferenceMessage Education Top of Mind Call to Action Call to Action Stewardship, EducationPlanned Gift Wills Bequests, CGAs Bequests, CGA's Wills, CGA's CGA'sWealth CLT CLT, Deferred CGA CRT's, Deferred CGA CRT's CRT'sAnnual Fund Involvement Growth AF Triage Cut-back Nondonor
C,2006 Timothy D. Logan, ACFRE
Planned Giving Marketing Plan Shell
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec
DIRECT RESPONSE
CLUSTERS
EVENTS
FREE RIDERS
TRIPS/VISITS
Planned Giving Marketing PlanJan Feb Mar Apr May June July Aug Sep Oct Nov Dec
DIRECT RESPONSENewsletter NL CGA NL--Beq NL--IRA roll-overNL CoverMailings March Mailing<50 Will Planning NL CVR>50 Charitable Bequest NL CVR>50 +$ CRT NL CVR NLCVR>69.5 NL CVR IRA Roll-overHigh Freq Givers TM Qualification TM TM TMLapsed LSAF
CLUSTERSSociety Survey Event Homecoming TG NoteFinancial Advisors Email Email Email Email Email EmailNotes/Cards BD BD/VD BD BD BD BD BD BD BD BD BD TG BDDecision Makers Wills Seminar Homecoming
EVENTSWills Seminar Employee
FREE RIDERSMagazine/Newsltr AD AD AD AD
TRIPS/VISITS CASE Conf Southwest US NCPG--D.C.
C,2006 Timothy D. Logan, ACFRE
Planned Giving Marketing PlanAge Distribution
40 50 60 70 80
Jan NL--CGA NNL--CGA NL--CGA
Feb
Mar Will Planning Will Planning Charitable Bequest IRA Roll over IRA Roll overCLT CRT
AprMay
NL Bequest NL Bequest NL Bequest NL Bequest NL Bequestemessage
JunJulAugSepOctNovDec
C,2006 Timothy D. Logan, ACFRE
Step 7
Use Multichannel Messaging
An Integrated Department
• Free Rider Opportunities• Your Annual Fund/ Direct Mail message• Using the Phone• Your Major Gift Officers• Check your website
PG Free Rider Opportunities
• Annual fund mailings• Annual fund telephone program• Articles in Newsletters• Ads in Alumni Magazine• Web site• Acknowledgements• Travel Program
Free Rider Methods
• Brochure• Seasonal Brochure• Ads• Buck slip/return card• Donor Profiles/Testimonials• Quizzes
The One Thing
• The one hard and fast rule:• Do not combine asks in one message• OKAY to gather data
– One or two quick screening questions
OTHER DEVELOPMENT METHODS
The Annual Fund Value Thread• Build the bridge in your messaging.• “If I am a 60 year old with a $7 million estate
—I need to know my $7 million will be put to good use—or I will give it elsewhere.
They need to show me that they know me.”
From Kay Sprinkel
Calling Programs• Planned Giving Knowledge• Say “Thank You”• Capturing comments
– What to listen for• Planned Giving Clues
– Personal– Financial– Lifestage
Use the Phone to Qualify
• It is only through the phone that you can ultimately determine if the donor is qualified and motivated to consider a planned gift. – Do they have a will– Do they have a PG with other charities– Do they have children– Do they have passion for making a gift to you– Are they ready now?
Who is best to make the calls?1. The fundraiser that will ultimately be working
with that donor. Creates an opportunity to build rapport.
2. An employee of the organization that knows it, knows the fundraisers and can make the “handoff” once they determine the level of qualification and motivation
3. Outsource the calls to a third party telemarketing firm
From Gordon Smith, National Jewish MedicalCenter
Face to FaceThe MGO’s Role—PG Colombo
• Structure – How—outright, multi-year, asset with income back
• Assets– What—cash, securities, real estate, retirement, intellectual
property, business interest• Timing
– When—all now, some later, scheduled, deferred, at death• Motivation
– Why—charitable intent, taxes, legacy, project, position
Check Your Website
• Easy to Navigate?– What’s it called– How many clicks
• Here’s looking at you, kid!– Photo of you and your team
• Gift calculator
Steps to Develop Your Plan• Step 1: Identify/Segment• Step 2: What type of Planned Gift?• Step 3: Purpose of Message• Step 4: Choose Medium• Step 5: Develop a Donor Centered Message • Step 6: Message Strategy/Planning• Step 7: Use Multichannel Messaging
In Summary1. Cultivating PG donors is rooted in AF/Direct
ResponseCreate a loyalty giving club
2. Proactive Marketing is key--Every PG prospect doesn’t raise their hand
Use data analysis to select your PG donors
3. Take 7 steps to develop an Integrated Planned Giving Marketing Plan
Questions?
Timothy D. Logan, ACFRESr. Vice President, Sr. ConsultantRuffaloCODYPlanned Giving [email protected]