DevConnect Select Product Program (SPP) Daniel Syrek Anna Reed.

DevConnect Select Product Program (SPP)

Daniel SyrekAnna Reed

© 2011 Avaya Inc. All rights reserved. 22

New DevConnect Select Product Program

Select Product Program is a commercial framework that will enable Avaya customers to easily source a growing portfolio of strategically–selected, compliance–tested third–party products/services through Avaya, with Avaya material codes


What’s the Value?

Assemble complete solutions, sourcing dozens of DevConnect solutions with Avaya material codes (reduce number of new vendor relationships)

Extensive pre-sales support available from the SPP Company (no Avaya accreditation requirements)

Avaya helps you discover and source solutions, connecting you to SPP Companies for pre- and post-sales support

Utilize Avaya’s standard eBusiness tools and processes. New SPP Price books and codes in Global Product and Pricing Catalog (GPPC) and Enterprise Configurator (EC)


What Do We Need to Do?

The SPP portfolio is ordered through the eBusiness Tools. If your company has not yet registered for access to the eBusiness Tools, contact your Channel Account Manager for assistance or visit the following URL for details: http://portal.avaya.com/ptlWeb/so/CS2010615131231698038

Sign-up to sell the new DevConnect SPP Portfolio (link will display on your PRM homepage)

– Accept special legal terms for order authorization

– Eligibility to order will be reported to Avaya Distributors

Look for new DevConnect SPP portfolio on Sales/Partner Portal (new category under “Solutions & Products”). Select Product Addendums provide technical, marketing and operational details on each offer.

SPP Questions: [email protected]

http://portal.avaya.com/ptlWeb/so/CS2010615131231698038

mailto:[email protected]


SPP/Public Safety & E911 Solution: 911 ETC

CrisisConnect: CrisisConnect for TDM, VoIP and soft phones provides an automated, affordable and sustainable CAMA, PRI or SIP E911 solution with PS/ALI-VPC database management and location delivery to PSAP dispatchers.

Easily scalable, fully hosted E911 service Meets E911 legislation requirements Professional services simplify and expedite

implementation Seamless integration with on-campus IP discovery

applications USA/Canada nationwide location positioning Properly locate networked remote sites DevConnect certified

911 ETC provides fully managed E911 hosted service for enterprise, small

businesses, healthcare, schools and government:

Partnership Strength

DevConnect Partner since 2003 Acct Manager webinars available (able

to join regional team meetings) Co-presented with John Hancock, Booz

Allen Hamilton and CH2M HILL at IAUG 2010 and 2011

Contact Mike Anderson with additional questions: [email protected] /

425.444.7990 Visit www.911etc.com for more

information

http://www.911etc.com/



Long-time DevConnect Partner For more information: Telephone: (949)

756-7100Facsimile: (949) 756-7129

E-mail: [email protected] Site: www.conveyant.com

SPP/Public Safety & E911 Solution: Conveyant Systems, Inc.

Conveyant Systems’ Sentry E9-1-1 Solutions is an effective tool to assist enterprises in protecting themselves and their customers in an emergency. ► Interfaces to Avaya Aura/CM, Avaya CS 1000, Avaya CS 2100

and Avaya 8100 WLAN► Uses the inherent E911 functionality in the PBX to provide a

complete E911 solution at price competitive levels► Tracks VoIP phone movement to provide relevant location

information with a 911 call to the PSAP► Notifies on-site personnel via screen-pop or e-mail when an

emergency call is placed► Software solution with no proprietary hardware► Web-based, intuitive and easy to use

Sentry E9-1-1 Solutions – Products and Services to Maximize 911 Call

Management with Relevant Location Information and On-site

Notification


SPP/UC Solutions/ACE Virtualized Server & Implementation Services: CRICommunication Resources, Inc. draws upon more than 20 years experience as a systems integrator and providesvirtualizations solutions.

AIE AESACESAL*

Future

CRI-VMware Application Host LayerPartnership Strength

DevConnect Partner since 2005 Contact Paul Leatherman, CTO, +1 (732) 974-4254 ,

[email protected] Visit http://www.crinj.com/ for more

information

CRI-ACE-1000 provides a virtualized single-server solution for deploying ACE turnkey implementation to enable easy application development and deployment► CRI Integrated Server (IS) –ACE► Single 1U Server with turnkey delivery► Up to 5000 “Click to Communicate” users► 30 Hours Inclusive Support ► 3 year NBD Dell Hardware Maintenance► Future SPP offers: IS-UC, IS-MSG, IS-Conf & more► Development services offers


http://www.crinj.com/


SPP/UC/VoIP Monitor and Mgmt Solution: Integrated Research (Maker of Prognosis)

Prognosis VoIP Monitor is a purpose-built solution for monitoring voice quality in Avaya Communication Manager IP telephony environments: 250 License Entitlement shipped with CM today Scales to support 4250 endpoints and up to 10 PBXs Visit http://voicequality.com/downloads/VQ_demo.html

for a product demo

Prognosis IP Telephony Manager monitors multiple vendor platforms (Avaya/Nortel, Cisco, Alcatel-Lucent, Acme Packet and Microsoft) through a unified, highly customizable interface: Enterprise wide scalability that is ideal for ensuring new

deployment success, SIP Trunking, Contact Centers and sporadic / complex problem resolution (dropped calls or call quality issues in trunks, gateways or phones)

Additional modules include “Reporting” & “Path Insight” (media path visibility)

Prognosis applications provide a unified IP telephony monitoring solution

(RTCP – MOS, jitter, delay, loss, etc.) that is powerful, flexible and simple

to use:


Entitlement software started shipping with CM in 2009 (CM 5.2)

Long-time DevConnect Partner Within Avaya EBC & Demo Avaya Co-presented with Aetna at IAUG SE / Account Mgr webinars available

(able to join regional team meetings) Visit www.ir.com or contact Kevin

Johnson with additional questions ([email protected] / 303-390-8750)


SPP/UC Solutions/Video Solution: VBrick Systems

Typical customer applications

– Live meeting & event broadcasts

– CEO, marketing, etc.

– Training/lecture capture

– Education, HR, etc.

– Enterprise “YouTube”

– IP TV Distribution

– Classrooms, Wall Street, etc.

– Digital signage

– Surveillance or process monitoring

– Government, defense, manufacturing

Premise-based solutions

Cloud-based service

Scalable enterprise-wide video streaming & content management, including digital signage - keeps competitors out of Avaya Video Opportunities


DevConnect Member

Contact VBrick Inside Sales with additional questions

800-551-2907 [email protected]

Visit http://www.vbrick.com/ for more information


http://www.vbrick.com/



DevConnect Partner since 2006 Contact:

+1 (724) 940-0400 , [email protected]

Visit http://www.datel-group.com/ for more information

SPP/SMEC Solutions/Call Acctg, Recording, Monitoring Solution: DATEL Software Solutions

Since 1977, DATEL Group, parent company of DATEL Software Solutions, has been a leader in telecommunications software products and consulting services. DATEL specializes in call accounting solutions via Web-enabled, automated client billing applications.

Call SWEET! Live: Call SWEET! Live is a best in class real-time contact center management solution that helps businesses increase overall efficiency, cut costs and improve customer service by monitoring and reporting on various real-time aspects of a contact center, from agent status and hunt group call activity to speed of answer and calls in queue.

Additional features include alarms, live chat and wall boards. Call SWEET! Live also provides robust historical reporting.

Call SWEET! Live is highly scalable to meet the needs of any size company and versatile enough to fit any industry.


http://www.datel-group.com/


SPP/SMEC Solutions/CTI Integration Solution: NMS Adaptive

IP Office Outbound Agent - Automatic Dialing for the IP Office

► Campaign Support with progressive and predictive outbound dialing with call tracking and reporting as well as integration to data base resources. Advanced backend automation is provided to ensure called parties get to appropriate agent

Multi Media User Support lets you manage email, fax and SMS messages in the same efficient and professional way that you handle telephone calls:

► Multi-Media contact support enabling customers to be intelligently directed to appropriate agent with full customer details from any database.

► Reporting and tracking of all multi-media user activity

NMS provides CTI Integration with Call Center support for progressive and predictive outbound dialer and multi-media user messaging capabilities.


DevConnect Member Within Avaya EBC & Demo Avaya Co-presented with Aetna at IAUG SE / Account Mgr webinars available

(able to join regional team meetings) Contact Phillip McGowan with

additional questions ([email protected])

Visit http://www.nms-adaptive.com/ for more information




DevConnect Member Contact Nate Thatcher with additional

questions ([email protected])

Visit http://www.ximasoftware.com/ for more information

SPP: SMEC Solutions/Call Acctg, Monitoring and Reporting Solution: Xima Software

► Accurate and vibrant reports ranging from the most simple criteria and presentation to among the most complex in the industry.

► Recording Library to find and hear your recorded calls.

► Fully customizable statistics and graphicsfor agent, group, and queue activity.

► Robust and modular design makes it a good fit for businesses of any size and industry.

Xima Software, formed in 2007, designed and developed Chronicall to address the growing need for inexpensive, accurate, and easy to use call reporting on Avaya's IP Office platform. With a humble beginning as a simple call event monitoring application, Chronicall has evolved into a feature-rich suite of historical and real-time reporting tools:


Thank you

Q&A

DevConnect Select Product Program (SPP) Daniel Syrek Anna Reed.

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