Dev opsdays ljubljana sabine bernecker-bendixen-human part of (biz)devops kopie
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Transcript of Dev opsdays ljubljana sabine bernecker-bendixen-human part of (biz)devops kopie
The human part of (biz)devops-
everyone`s responsibility for the team culture
@devopsdays Ljubljana from 3rd to 4th april 2015by
Sabine Bernecker-Bendixenwww.sof-IT.de
@SabineBendixenSonntag, 19. April 15
About me!Sabine Bernecker-Bendixen
more than 20 years experience in teaching
people in:communication skills
soft skillsteamwork & team culture
new art of leadership
helping teams to solve “human“ problems & misunderstandings
neither dev - nor ops
Sonntag, 19. April 15
Think outside the box!Focus on the human factor!sof-IT: soft skills for employee in IT
LaaS: Leadership as a Service
Sonntag, 19. April 15
Success of projects„Soft Skills for software
developers“by Uwe Vigenschow, BjörnSchneider & Ines Meyrose
dpunkt.verlag
“Projects rarely fail because of technical issues....Far more often the reasons for failure seem to
be related to the topic of soft skills.
The education of software specialists includes a lot of technical
content,but less questioning techniques,
conflict management and communication models.“
Sonntag, 19. April 15
What has happened so far?- playing with stereotypical thinking
- raising biases on all sides of stakeholders
Sonntag, 19. April 15
Stereotypical thinking is everywhere...
men - women
different nationalities
different professions
people from IT - The Others
(biz) - dev - ops
...in both / all directions!Sonntag, 19. April 15
Diversity is beautiful!
The more different people
of different professions you bring together,
the more biases will appear!
Sonntag, 19. April 15
Define the differences between devs and ops in your team concerning
their tasks and the abilities needed to meet the requirements!
Sonntag, 19. April 15
Commitments & values fora working team culture
§ 1 Welcome diversity
Develop a positive attitude according to diversity!
Diversity is a unique opportunity for success because of the numerous
point of views gathered in one single team!
Sonntag, 19. April 15
The only useful attitude in a team:
I am okay - you are okay!Thomas A. Harris / American psychiatrist and author
Sonntag, 19. April 15
Commitments & values fora working team culture
§ 1 Welcome diversity§ 2 I am okay - you are
okay
No matter what education, experiences and positions we have, we meet at eye-level!
Sonntag, 19. April 15
Be the leader of your own inner team!
whether you say „I can“ or „I can´t“ - you will be right!
it is your inner team which determines your attitude
your attitude is the key to the self-fulfilling prophecy - in success and in failure
Be the leader of your own inner team!
xxxxxxxxxxxxxxxx
Sonntag, 19. April 15
Whenever at least two people get in contact with each other,
- face-to-face, by phone or mail -they are always communicating - even by saying
NOTHING!
5 axioms of communications / Paul WatzlawickSonntag, 19. April 15
How communication works
We receive a message: verbal / nonverbal; written / spoken
Immediately we start our interpretation of this message:
depending on our experience with this sender, this topic, our wishes / expectations / fears, the circumstances, our mood....
According to our own interpretation of the message:We REACT!
The loop!Sonntag, 19. April 15
It is all about the side on which we communicate - as sender AND as receiver!
Sending and receiving on different sides mostly leadsto misunderstandings!
Sonntag, 19. April 15
How to avoid misunderstandings and
conflicts as sender give interpretation aid to point out what you really mean - precise formulations
as receiver ask precise questions before starting your interpretations
give feedback about what you have understood and what you feel about it
listen and observe carefully and openly
Sonntag, 19. April 15
Commitments & values fora working team culture
§ 1 Welcome diversity§ 2 I am okay - you are
okay§ 3 Precise communication§ 4 Ask questions§ 5 Feedback is good!
Sonntag, 19. April 15
Commitments & values fora working team culture
§ 1 Welcome diversity§ 2 I am okay - you are
okay§ 3 Precise communication§ 4 Ask questions§ 5 Feedback is good!§ 6 Respect and tolerance
as basic values
Sonntag, 19. April 15
Commitments & values fora working team culture
§ 1 Welcome diversity§ 2 I am okay - you are
okay§ 3 Precise communication§ 4 Ask questions§ 5 Feedback is good!§ 6 Respect and tolerance
as basic values§ 7 Appreciation!
Sonntag, 19. April 15
Everyone is responsible for keeping commitments
everyone is responsible for keeping commitments to themselves and to others
LaaS - like a lighthouse a leader gives orientation to the team and has a good overview of the actual situation
Sonntag, 19. April 15
Commitments & values fora working team culture
§ 1 Welcome diversity§ 2 I am okay - you are
okay§ 3 Precise communication§ 4 Ask questions§ 5 Feedback is good!§ 6 Respect and tolerance
as basic values§ 7 Appreciation!§ 8 Implement a human-centered leadership like LaaS
Sonntag, 19. April 15