Destination Management Course
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Transcript of Destination Management Course
Destination Management
H O W T O B R A N D M A N A G E A N D M A R K E T
Destination Management
H O W T O B R A N D , M A N A G E A N D M A R K E T Y O U R D E S T I N A T I O N
B YN E L L E K E P R U I J S ( P U M )
Define
i iBrand
Destination
Destination
MarketManagement
Promote
Manage
Management
Organize
Define
Five critical points defined:p1. The Tourist
2. The Destination
T i S i S li3. Tourism Service Suppliers
4. The Citizen
5. The Public-Private Interest Coordinator5. The Public Private Interest Coordinator
Destination
Define your destinationyLocation, location, location!
What are you selling?
H h?How much?
To whom?
Set your boundariesSet your boundaries
Make your SWOT’s
USP’s
Business plan for Tourism
Define
Where:Location, location, location
Difficult to reach? Less buyers – higher profit margin
Define
Where:Location, location, location
Easy to reach? More buyers – more competition – lower profit margin profit margin
Define
What are you selling?
Uniqueness, character
Never sell what you cannot deliver
Define
What are you selling?
More than ‘what to see and what to do’ -
Visitors connect to emotion
Define
What are you selling?
Shopping is a ‘money spinner’
Shopping is an integral t f t icomponent of tourism
Shopping means a tangible memory to your destination after a your destination after a visitor returns home
Define
How much?
The first phrase a tourist picks up in a foreign language
Anything goes: coupons, free meals, free nights two for the free nights, two for the price of one!
Define
Who is your tourist?
What does he like?
Destination
BrandinggWhat is a brand?
Why do we need a brand?
H b dHow to manage a brand
Branding
Visit Britain brand recognition, using the British flag as a recognizable symbolrecognizable symbol
Quality in Tourism b d iti brand recognition
Branding
Uniquely Singapore: Discover a world of unique contrasts.
Branding Singapore to differentiate between all other colorful destinations in South East Asia.
Branding
New York City: Miffy Loves New York –
Branding New York City as a family destination
Branding
Why do we need a brandy
Taglinesg
Delta Airlines: You’ll love the way we fly
Esso: Put a tiger in your tankg y
India: Incredible India
Spain: Spain is differentp p
Virginia: Is for lovers
Georgia: On my mind (USA)g y ( )
KLM: The reliable airline
Marlboro Cigarettes: Come to Marlboro Countryg y
Branding
How do we manage a brand?Design consistency: Coca Cola didn’t change a lot for over 100 years
Brand umbrella: NYC Convention & Visitors Bureau
Rebranding as a last resort if the brand destination suffered irreparable damage : Kenya, Thailand, p g y , ,
Destination
MarketFind your market
SWOT’s
SStrategy
Continuation
Where to marketWhere to market
Fam Trips
Find your market
Research: What do your customers or potential customers value?
Target Segments
Surveys & questionnaires
Create customer value
Find your market
Target bij most used infoTarget bij most used info Target by statusTarget by statusTarget bij most used infoTarget bij most used info Target by statusTarget by status
Geography Local residents
Age
Family status
Motor Coach Tours/RetireesFIT’s
Household income
Needs and wants
FIT sFamilies with childrenYoung married couples
Length of stay
Trip budget
Students on school toursConventionsI t ti l i it
p gInternational visitors
Strategy
In today’s competitive and crowded environment you cannot afford an ad cannot afford an ad hoc approach to marketing.
Destinations have to Destinations have to deliver an outstanding experience from start
“Any road will take you there if you don’t know where you’re going” said the Mad Hatter in ‘Alice in
to finish.
said the Mad Hatter in Alice in Wonderland’.
Where to market
Your research gives the answers.g
Market your destination where you already have a slice of the market
Enter new markets in bite size morsels
Choose carefully and plan ahead
Fam Trips
Fam trips arepFor the Travel industry
Should organized by the umbrella organization
Sh ld b i d 6 8 h b f h i Should be organized 6-8 months before the next tourist season
Not a holiday
Should be short and to the pointShould be short and to the point
Should include as many points of interest, hotels, suppliers as possible
Sh ld b fl ibl d d t i di id l i h f th Should be flexible and accommodate individual wishes of the buyers
Should take 30 minutes for lunch
Destination
PromotionAdvertising
Free promotion
T d hTrade shows
Tips on trade shows
Press or Media tripsPress or Media trips
Web 1.0, 2.0 and 3.0
Promotion
AdvertisinggThe paid, public, non personal announcement of a persuasive message by an identified sponsor
An article in a major magazine get read by thousands of people
Has more impact then advertision
Cost: next to nothing – a flight – a hotel – some meals
Value: Thousands of dollars.
Free Promotion
Tips on Trade Shows
Your booth needs to communicate everything in 3 to 5 seconds.
You only get one chance to make a first impression.
Piggy-back: stretching the trade show dollar
Promotion
Press TripspWhen you have your destination in order – you branded it, researched it, targeted it, marketed it, sold it to T.O.’s and are ready to launch an advertising campaignready to launch an advertising campaign.
That is when you should That is when you should organize a press trip
Never before!
Influence the media
Local media
Film
TVTV
Books
Local organisationsg
National Media
International media
Travel writers
P T iPress Trips
Promotion
Web 1.0, 2.o & 3.0Web 1.0 was about reading, Web 2.0 is about writing
Web 1.0 was about companies, Web 2.0 is about communities
Web 1 0 was about client-server Web 2 0 is about peer to peer Web 1.0 was about client server, Web 2.0 is about peer to peer
Web 1.0 was about home pages, Web 2.0 is about blogs
Web 1.0 was about portals, Web 2.0 is about RSS
W b b i W b i b i l Web 1.0 was about wires, Web 2.0 is about wireless
Web 1.0 was about owning, Web 2.0 is about sharing
Web 1.0 was about Netscape, Web 2.0 is about Google
Web 1.0 was about web forms, Web 2.0 is about web applications
Web 1.0 was about dialup, Web 2.0 is about broadband
Web 1 0 was about hardware costs Web 2 0 is about bandwidth costsWeb 1.0 was about hardware costs, Web 2.0 is about bandwidth costs
Newsletter
Stay in touch with Press, media, travellers
Newsletters
Stay connected with your stakeholders, suppliers, hotels, anybody under the anybody under the umbrella of the CVB
Management
ManagegConstant funding
OrganizeNational Tourism Organization
Tourism Information
Management
Organize: gEstablish a public-private interest coordinator that is financed by both the private and public sectors. The b h k d ti ti t f tl tili d benchmark destinations most frequently utilized a special tourism tax, such as a bed-tax on hotels. Other possible tax measures are an airport tax a Other possible tax measures are an airport tax, a restaurant tax, and taxation on events and attractions.
Are you ready for the International Market?y y