Dessler Hrm13 Inppt07 Ge
Transcript of Dessler Hrm13 Inppt07 Ge
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InterviewingInterviewing
CandidatesCandidates7
Copyright 2013 Pearson Education Chapter 7-1
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Learning ObjectivesLearning Objectives
1. List the main types of selection
interviews.
2. List and explain the main errors that
can undermine an interviews
usefulness.
3. Define a structured situational
interview.
Copyright 2013 Pearson Education Chapter 7-2
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Learning ObjectivesLearning Objectives
4. Explain and illustrate each guideline
for being a more effective
interviewer.5. Give several examples of
situational questions, behavioral
questions, and backgroundquestions that provide structure.
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List the main types ofList the main types ofselection interviews.selection interviews.
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Basic Types of InterviewsBasic Types of Interviews
Structured vs. unstructured
Questions to askoSituational
oBehavioral
oJob-related
oStress
oPuzzle questions
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Administering InterviewsAdministering Interviews
Panel
Phone
Video/web-assisted
Computerized
Second Life
Speed dating
Case interviews
Copyright 2013 Pearson Education Chapter 7-6
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Three Ways to Make theThree Ways to Make the
Interview UsefulInterview Useful Structure the interview
Carefully select traits to assess Beware of committing interviewing
errors
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ReviewReview
Administration
oPanel
oPhoneoVideo/web-
assisted
oComputerized
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Structured vs.
unstructured
Questions to ask Situational
o Behavioral
o
Job-relatedo Stress
o Puzzle questions
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List and explain the mainList and explain the main
errors that can undermine anerrors that can undermine aninterviews usefulnessinterviews usefulness
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Errors that UndermineErrors that Undermine
InterviewsInterviews
Snap judgments
Job requirements
Candidate-order & pressure to hire
Nonverbal behavior & impressionmanagement
Personal characteristics
Interviewer mistakes
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ReviewReview
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Define a structuredDefine a structured
situational interviewsituational interview
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Designing & ConductingDesigning & Conducting
Structured InterviewsStructured Interviews1. Analyze the job
2. Rate main duties3. Create questions
4. Create benchmark answers
5. Appoint interview panel and
conduct interviews
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ReviewReview Job analysis
Rating
Creating questions Benchmark answers
Create a panel and conductinterviews
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Explain and illustrate eachExplain and illustrate each
guideline for being a moreguideline for being a moreeffective interviewereffective interviewer
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How to Conduct anHow to Conduct an
Effective InterviewEffective Interview
There are 8 steps to conducting an
effective interview
1.Make sure you know the job
2.Structure the interview
3.Get organized4.Establish rapport
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How to Conduct anHow to Conduct an
Effective InterviewEffective Interview5. Ask questions
6. Take notes
7. Close the interview
8. Review the interview
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ReviewReview
Ask questions
Take notes Close
Review
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Know the job
Structure theinterview
Get organized
Create rapport
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Give several examples ofGive several examples of
situational questions,situational questions,
behavioral questions, andbehavioral questions, and
background questions thatbackground questions that
provide structureprovide structure
Copyright 2013 Pearson Education Chapter 7-19
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Situational (What WouldSituational (What Would
You Do) QuestionsYou Do) Questions Suppose your boss insisted that a presentation
had to be finished by tonight. Your subordinate
said she has to get home early to attend an
online class, so she is unable to help you. What
would you do?
The CEO just told you that hes planning onfiring your boss, with whom you are very close,
and replacing him with you. What would you do?
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Behavioral (Past Behavior)Behavioral (Past Behavior)
QuestionsQuestions Tell me about a time when you had to deal with
a particularly obnoxious person. Describe the
situation in detail, and explain how you handledit.
Tell me about a time when you were under a
great deal of stress. What was the situation, and
how did you handle it?
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Background QuestionsBackground Questions
What kind and how much experience
have you had actually repairing
automobile engines?
Describe the types and years of
experience you have had creating
marketing programs for consumer
products?
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ReviewReview
Situational
Behavioral
Background
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All rights reserved. No part of this publication may bereproduced, stored in a retrieval system, or transmitted, in
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States of America.
Copyright 2013 Pearson Education Chapter 7-24