Keeping Your Workforce Productive

In the Face of Adversity

CLOUD DESKTOPDISASTER RECOVERY

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HOUSEKEEPING

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Speakers

Michael has spent over 25 years helping organizations identify and implement technology

solutions to meet their business objectives.  Michael has spoken at national and international conferences on topics as diverse as Enterprise

Architecture, Security, Virtualization and Disaster Recovery.

As President and CEO of Dizzion, Steve manages and oversees all aspects of the

business, driving the strategy and direction, His career as a leader and developer of technology-

based solutions spans 25 years, including his role as co-founder of Dizzion.

Steve PratherCEO

Dizzion

Michael McCrackenDirector- Advanced Solutions

HOSTING

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Disasters…I have Nothing to Worry About

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The Resilient Organization

Ability of an infrastructure to restart IT operations, typically

in another location, after a disaster.

A system or component that is continuously operational for a desirably long length of time.

Ability of an organization to ensure continuity of service and support for its customers, employees and business

partners before, after and during an event.

DisasterRecovery

HighAvailabili

ty

BusinessContinuity

FOCUS AREA

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Disaster Recovery Lifecycle

Assess• Identify risks & business goals

• Evaluate current solution

Plan• Develop Service Levels (RPO, RTO,

etc.)

• Develop supporting architecture

• Develop disaster recovery plan

Execute• Implement architecture

• Test capabilities on a regular basis

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Datacenter Disaster Recovery

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What About User Access?

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Cloud Desktops

What About User Access?

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What are the risks?

• Hardware failure• Hardware lost/theft• Operating System/Application corruption• Malware• Physical inaccessibility• Access controls (user security and controls [PCI, HIPAA,

Etc.])• Physical endpoint devices tied to users (unique per

user applications and configurations)

1 : 1

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How do you defend against the risks?

Is it time to move away from the legacy “Butts in seats model”?

• Break the 1:1 user and device correlation

• Nullify 1:1 OS and application dependencies

• Remove Information Asset risks with data stored on user devices• Why do we allow users to leave the office

with high value information assets on their laptops every day?

• Enable Work from anywhere opportunities

• Enable Work from any device opportunities

• Map internal security controls to external solutions

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How does it work?

• DR Desktops provide protection for customers desktops

• Seamless integration with existing (primary or backup) network, security, application (local and third party) and storage infrastructure

• In the even of a disaster DR Desktops can be utilized to support users on a local or distributed basis

Cloud Desktops

• User access/authentication managed by customer systems

• Users access a predefined OS and application configuration supporting their required functions mirroring production delivery

• Support mission critical roles or all of your users as required

• Simple to understand solution mirroring existing desktop access, applications and functions that users already understand

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Case Study – Insurance Company

Client Requirements

• Minimize interruptions and risk for 24x7x365 contact center operations

• Limit the disruption caused by weather events (attendance issues)

• Backup insourced technology solution• Enable BYOD and Work@Home opportunities• Secure information assets

Solution

Developed and implemented a disaster recovery solution outlining the people, processes, technology and infrastructure to be accessed during a disaster for mission critical customer care operations.

Benefits

• Enable BYOD and Work@Home options• Ability to shift senior support staff to

Work@Home• Reduced expenses for office space, endpoint

devices and staffing• Outsourced complex technology at vastly

reduced CAPEX and support costs

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• Identify key stakeholders

• Document potential risks

• Measure business effect of outage

• Define business capabilities

• Evaluate existing capabilities

• Define requirements

• Identify potential solutions/providers

Developing a Desktop DR Strategy

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Contact your sales representative for a FREE Cloud Desktop Readiness Assessment

Getting Started

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Q&AMike McCracken | HOSTING | mmcracken@hosting.com

For more information about Cloud Desktops, please contact our team at 888.894.4678.

Steve Prather | Dizzion | steve.prather@dizzion.com