Desktop Transformation Success - The 5 Secrets to Delivering User Satisfaction, Productivity & ROI
-
Upload
eg-innovations -
Category
Technology
-
view
447 -
download
0
description
Transcript of Desktop Transformation Success - The 5 Secrets to Delivering User Satisfaction, Productivity & ROI
Desktop Transformation Success The 5 Secrets to Delivering
User Satisfaction,
Productivity & ROI
Presenting Today …
Rick Ruskin VP Sales
eG Innovations
Jeff Fisher VP Strategy
RES Software
Hybrid Desktop Era
The era of the Hybrid Desktop
is upon us
PCs living alongside tablets and
smartphones
Mixed application and desktop
delivery models
Appropriately matching use
cases to delivery models
For example, power users and
occasionally connected mobile
workers are not a good fit for RDS
or VDI
Increased agility and productivity
for end-users
To support increasingly flexible workstyles
Hybrid Desktop Challenges
Key Pain Points User Personalization
User Performance
Experience
Right-Sizing for ROI
Compliance
Support Complexity
“Client virtualization does not replace physical PCs, but instead adds
significant infrastructure and costs, creating a hybrid environment of both
physical virtual desktops. […] traditional datacenter or
PC-centric approaches break down.”
David K Johnson, Forrester
Client Virtualization Will Fail Without a Hybrid Approach
Increasingly complex
infrastructure that needs to be
managed by IT
Different kinds of servers, data
stores and agents that need to
be installed, monitored, etc.
Most hybrid desktop delivery
infrastructure components are
still managed as silos
Challenge #1: User Personalization
Profiles, scripts and policies don’t cut it in
today’s hybrid desktop environments
Personalization goes way beyond roaming a
user’s wallpaper
In a world of ubiquitous access, restricting
access to desktop resources and services is as
important as roaming personalization
Challenge #2: User Performance Experience
Poor user experience stalls or stops
50% of desktop transformation projects
Complexity of hybrid desktop infrastructure
makes it difficult and time consuming
to pinpoint and resolve root cause issues
Over-confidence during pilot leads to
neglect of performance during ramp-up
Manually remediating performance
issues downstream is costly, doesn’t
scale, and is often too late!
Challenge #3: Right-Sizing for ROI
Throwing hardware at desktop performance
problems causes cost overruns and kills ROI
Underinvestment causes performance issues
How to find the right balance? And where do
I invest with laser focus to efficiently enable
performance and scale up to amortize backend
infrastructure?
Challenge #4: Compliance
How to ensure compliant user
access to a range of hybrid desktop
resources and services
Applications (including licensing)
Data
URLs
Peripherals (i.e. printer, portable storage
devices and writable media, etc.)
Compliance and remediation of
delivery infrastructure
Challenge #5: Support Complexity
Unlike many of today’s consumer experiences,
enterprise users and first line support are not
properly enabled for self-service
Limited visibility into desktop configuration
issues
Maintaining legacy configuration tools
(i.e. scripts, group policy, etc.)
eG Innovations and RES - Joint Value RES and eG Innovations combine best-of-breed management
solutions to deliver maximum user productivity and satisfaction
while dramatically reducing the cost and complexity of
managing hybrid desktop environments.
Deliver secure, personalized and compliant desktops
Reduce the cost & complexity of user management
Proactively manage dynamic desktop performance
Right-size the dynamic desktop environment for
maximum ROI
Deliver on the ROI and user experience promise of
desktop transformation initiatives
Clients want their vendors to collaborate to ensure
success
eG & RES Solution Synergy
Compliance Performance
Logon
performance
User
Performance
Experience
Desktop
resource
access Right-Sizing
for ROI
If Hybrid Desktops were cars …
RES Software at a Glance
Currently
shipping 10th
generation
award-winning
Workspace
Management
solution
Worldwide
distributor and
reseller networks
Strong
Technology
Alliances
Established and
experienced team
Global Enterprise Customer Base
RES Solutions Overview Seamless
integration of local
applications and services into
remotely hosted desktops
Enterprise-class file sharing with
on-premises storage
Intelligent IT task automation which provides the foundation
for an enterprise app store
Cloud-based user environment discovery and
analysis
Context-aware desktop resource access control, configuration and tracking
IT as a Service (ITaaS)
Workspace Solutions
Automation Solutions
RES Workspace Manager in Action
Intuitive console makes it easy to get
up and running with workspace
management
Granular context elements to handle
even the most varied workstyles
Rich integration with leading
desktop management and
virtualization platforms leverages
existing technology investments
About eG Innovations
Performance Assurance
Made Easy
eG Innovations’ award-winning performance assurance
solutions automate and dramatically accelerate the
discovery, diagnosis, and resolution of service performance
issues - in complex virtual, cloud, and physical service
infrastructures. Our customers use eG Innovations to enable
end user productivity, reduce cost and complexity, and
deliver on the ROI promise of transformational IT
investments.
Worldwide
Locations
New York, New Jersey, Boston, Chicago, Los Angeles, Dallas,
Austin, Singapore, London, Chennai
Customers Over 1,000 customers worldwide
Certifications
Sample Awards
& Recognition
eG Customer Success
eG Innovations Solution
• Storage
Connection Brokers
Profile Servers Network Applications
Online
Banking Accounting
Trading
Virtualization
Automated Diagnosis
Right-size for ROI
Capacity Planning
Pre-emptive Alerting
eG Performance Assurance in Action
Solution #1: User Personalization
The RES Workspace was designed to support
today’s hybrid desktop environments
Reduces or eliminates profile, scripting and
policy challenges and dependencies
Context-aware policy engine can expose, hide
and reconfigure desktop resources and services
on-the-fly
Solution #2: User Performance Experience
Bake performance assurance into hybrid
desktop infrastructure from the beginning
Mitigate risk of downstream desktop
performance issues
Embed performance as a pre-emptive
process vs. ad-hoc, post mortem re-mediation
Complete visibility correlating user experience with
infrastructure components
Automate & accelerate performance detection &
diagnosis across entire desktop infrastructure
Preemptively detect and resolve issues quickly -
before users are impacted
50% of all desktop
virtualization projects
stall or fail* …
1) Unacceptable End
User Performance
2) Cost Overruns
Can you afford to take a
50/50 chance with your
desktop virtualization
initiative?
Desktop Success – Flip a Coin?
Source: Survey by Virsto Software, 2012
© eG Innovations, Inc | www.eginnovations.com
Virtual Desktops
Virtual Desktop
Infrastructure
Complexity
Investment
Performance
bottlenecks
Technology
choices
Opportunities
for Problems
20%
80%
Desktop Performance - The Big Picture
Desktop Virtualization is Complex!
Profile Server
Network
User
Virtual Desktops
on VMs
Connection
Broker
vCenter
Active
Directory
on ESX
Oracle License Server
Provisioning
Server
SAN
Switch
Complexity Add virtual machines, connection brokers, profile servers, provisioning servers … a lot of opportunities for things to go wrong and impact user experience!
Isolated Management Today
Profile Server
Network
User Virtual Desktops
on VMs
Connection
Broker
vCenter
Active
Directory
on ESX
Oracle License Server
Provisioning
Server
SAN
Switch
Isolated Management Tools A single failure can bring down the entire service – but where is the root cause? Each infrastructure element has its own dedicated management tool, but the service owner has no correlated performance visibility across the entire service environment.
Automated Performance Diagnosis
Network Web on
XenServer
Active Directory SQL
XenApp on
VMware ESX ZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenter Oracle
Client
SAN Switch
Complete visibility – every layer, every tier!
Desktop Performance Assurance
Assess
Design Deploy
Maintain
Performance
Lessons
- Consider performance management from the beginning
- Mitigate risk of desktop issues downstream
- Process vs costly ad-hoc fixes: automate performance assurance
- Ensure scalability & deliver ROI
Performance Assurance
Plan
Solution #3: Right-Sizing for ROI
eG Performance Analytics enables right-sizing
of desktop infrastructure for better cost /
performance balance
Avoid over-provisioning Don’t kill budget
Avoid under-provisioning Don’t kill performance
Efficiency: Gain 20% more users per server
Economies of Scale: Roll out more users, faster
Find Your Bottlenecks
Benefit: Right size your environment for better ROI
Solution #4: Compliance
Track and control application
(including licensing), URL and
peripheral access and usage
(Workspace Manager)
Provide a “Follow-Me-Data”
solution with the security and
control of on-premises storage
(HyperDrive)
Automate queries and
remediation of delivery
infrastructure (Automation Mgr)
Solution #5: Support Complexity
Desired User State Management – model what
users should see when they access their hybrid
desktop
Workspace Analysis – detailed tracking provides
an audit trail when something goes wrong
Delegated administration including user self-
service
Conclusion
Success of hybrid desktops depends on powerful
management platforms for user satisfaction,
productivity, and ROI
Together, RES Software and eG Innovations
provide a complete solution to help you deliver
on the promise of your desktop transformation
initiative
Ask the Experts …
&
For a demo, trial or consultation, visit …
www.eginnovations.com
+1 732-794-1259
www.ressoftware.com
+1 800-893-7810
We look forward to
speaking with you!