Desktop Management: Achieving Unrivaled Performance

Nick Cavalancia, VP Windows ManagementBob Crosley, Senior Product Manager

Who is ScriptLogic?• Founded in 2000• Focus on 3 key areas:

– Desktop Management– Active Directory Management – Windows Server Management

• Customer Base– 26,000+ customers worldwide– From SMB to Fortune 100– 6.7M Windows desktops and 225,000 servers

• Headquartered in Boca Raton, Florida• Subsidiary of Quest Software since 2007

IT Maturity Model

Desktops: Expensive to Administer• 80% of org’s pay $4,661/PC/Year or more• IT Maturity is poor for most organizations

– 64% Basic– 31% Standardized– 5% Rationalized

Standardized

Standardized RationalizedRationalized DynamicDynamicBasicBasic

Uncoordinated, manual

infrastructure

Managed IT infrastructure

with limited automation

Managed and consolidated IT infrastructure with maximum

automation

Fully automated

management, dynamic resource

usage, business

linked SLA’s

Cost Center Efficient Cost Center

Business Enabler Strategic Asset

Agenda

• Maximize the automation of each area of Desktop Management– Computer Needs– User Environment– Remote Support

• Complement SMS/SCCM Deployments

Introducing Desktop Authority 8

Computer-Based Management

• Perform most common tasks without logged in users– Wake computers, schedule

elements, perform unattended maintenance

– Inventory, patch, and update servers as well as desktops and notebooks

Wake On LAN – Desktop Authority Style• Any computer running the Desktop Authority agent can

act as a WOL beacon – powered by Validation Logic• Needs at least one computer awake in each subnet

Subnet 1 Subnet 2

Desktop Authority

“Wake AA:BB:11:CC:DD:22 at 3:00 AM”

is sent to selected beacons

At scheduled time, beacons broadcast

in each subnet

❷❶

Scheduling Elements• Any CBM element can

be scheduled for a specific time, date, and recurrence

• Schedules can be daily, weekly, monthly, with advanced scheduling options

• Named schedules let many elements share a common schedule

User-Based Management

• Handles configuration tasks often left out of other management suites

• Eliminates login scripts, and simplifies group policies

• Configure drives, printers, applications, power management, firewall, etc.

What is Validation Logic?• Over 30 conditions covering

user, computer, software and custom conditions

• Conditions are evaluated in real-time, when the policies are applied

• Policy can be applied during system events, or scheduled

Validation Logic

Validation Logic• Tests can be

combined, using Boolean logic

• Validation Logic can be applied at any level of the profile, giving unlimited granularity

Product Tour

Remote Support

• 3 Key Areas– Remote Management “Behind the Screen”– Remote Control– Remote Support “Beyond the Walls”

Remote Support Center

• Included with Desktop Authority Purchase• Secure web-based support solution with two

clients, one included, one optional:– ExpertAssist (Included) - robust resident anytime

remote management– InstantAssist (Optional) - on-demand, zero-install

remote control

Remote Management

• Remote Control• Over 40 Management

Tasks in addition to Remote Control– Granular Assignment of

Rights– No Local Admin rights

required

Remote Control

• InstantAssist– Instant Deployment– Instant Control– Instant Removal

• Available at an additional cost

Remote Support “Beyond the Walls”

• Optional Internet Gateway enables access outside the domain

• Clients and Support can be inside/outside connecting over 443

What if I have SMS/SCCCM?

• There are still missing pieces

Desktop Authority SCE Benefits

• Complement SMS/SCCM by adding:– Granular desktop and application configuration– Standardized and managed user environment– Inactivity monitoring and advanced power

management– Third party patching support– USB port control and lockdown– Market leading remote support features– Improved user satisfaction and uptime

Summary

• IT Maturity = Management Costs• Desktop Authority uniquely provides

– Computer-Based Management– User-Based Management– Remote Support

• SMS/SCCM environments still benefit from Desktop Authority!

Resources

• Desktop Authority– scriptlogic.com/da– 30-day Free Trial / Online TestDrive– Whitepaper “5 Things You Need to Know About DA 8.0”

• Desktop Authority System Center Edition– Scriptlogic.com/da/sce– 30-day Free Trial / Online TestDrive– Whitepaper “Desktop Authority and the Well-Managed Network”

Netbook Giveaway

And the winner is…

Thank You