Desktop Infrastructure Optimization: From Basic to Dynamic in 5 Painful Steps (261562385)

8/9/2019 Desktop Infrastructure Optimization: From Basic to Dynamic in 5 Painful Steps (261562385)

http://slidepdf.com/reader/full/desktop-infrastructure-optimization-from-basic-to-dynamic-in-5-painful-steps 1/22

DesktopInfrastructureOptimization5 PAINFUL STEPS TO MATURITY

1



Is your IT support group a highly reactive organization?

Are you constantly wondering if your desktops and your data are protected?

Are you spending resources fighting unpredictable issues?

Then what you need is a desktop optimization roadmap, a structured, systematicprocess for improving your organization's desktop infrastructure in order to take fulladvantage of your IT environment.

This roadmap provide you with direction and five optimization initiatives that willunlock a proactive IT support organization, reduce cost and risk across the

organization, and establish your IT support group as an asset to your organization.

OUTCOMES: Obtain the definitive roadmap to improve an organization's desktopinfrastructure * Learn about 5 initiatives and their challenges, risks, and benefits *Understand the considerations of the initiatives for governance

DESKTOP INFRASTRUCTURE OPTIMIZATION: FROM BASIC TO

DYNAMIC IN 5 PAINFUL STEPS

2

NERCOMP 2015



IntroductionsAUDIENCE POLL

I AM A SUPPORT CENTER OPERATOR

I AM A DESKTOP ADMINISTRATORI AM A TECHNOLOGY MANAGER

I AM AN IT DIRECTOR

I AM A CIO/CTO

3



Alberto D. Mendoza

Experience12 Years in IT

CCNA 2002

MCSA 2010

MBA 2014

Boston CollegeSr. Technology Consultant – University Libraries

Computing Support ServicesTechnology Support/System Admin/Business Analyst

Lab System Administrator

4



Boston CollegeO’Neill Library

5



IT Consultant

6



IT FrameworksAUDIENCE POLL

I KNOW SOMETHING ABOUT IT FRAMEWORKS

I’M CURRENTLY STUDYING FOR AN ITIL FOUNDATIONS EXAM

I HAVE AN ITIL FOUNDATIONS CERTIFICATION

I HAVE AN INTERMEDIATE LEVEL ITIL CERTIFICATION

I HAVE AN EXPERT OR MASTER LEVEL ITIL CERTIFICATION

7



How Applying IT Frameworks Feels

8



Core IO Model in Action

Basic

• Manual• Decentralized• Ad-Hoc• No Policies• No Standards• IT Reactive•“Desperately

AvoidingDowntime”

Standardized

• Standards• Consolidated• Desktop

Policies• Security

Policies• Zero-Touch

Deployments•“Keep it

Running”

Rationalized

• Managementcosts low

• Security is pro-active

• IT Accountable• Formal

ChangeManagement

• Predictable

•“QualityDriven”

Dynamic

• HighlyAutomated

• Infrastructure isa competitiveadvantage

• OptimizingCosts andQuality

• Workload

Balancing•“ContinuousImprovement”

10



11http://krebsonsecurity.com/2015/03/ms-update-3033929-causing-reboot-loop/



Basic Standardized Rationalized Dynamic

12

UnknownUncoordinated

Manual‘Unpredictable

Effect’

Consolidatedbut limitedautomation‘SomewhatPredictable’

Managed andControlled

Infrastructure

“Predictable”

Fully automatedmanagement,

Dynamic

“Proactive”



Designing the Roadmap

Level 1 Level 2 Level 3 Level 4

14

ProductivityFlexibility

AutomationValue

CostsResources

RisksDowntime

People, Processes, Technology



Desktop Optimization Initiatives

AutomatedInventory

Define

StandardsIntroduceControls

Become anAsset

Improve andInnovate

15



Inventory Software & Hardware Assets.

Implement process and tools to discover and

inventory hardware and software assets.

Inventory and Discovery Tools: Network Scan, MS-MAP Toolkit, Apple Remote Desktop, Open-Audit,

OCS Inventory

16

AutomatedInventory



Define Standard Images for Desktops and Laptops.

A defined strategy for standard images (OS andApplications) for all hardware types. Establishdeployment tools for network-based or offlineinstallation.

Consolidate Desktops to Two Operating Systems.

An image consolidation strategy to reduce thenumber of operating systems to no more than twofor 80% of your environment

17

DefineStandards



Governance Structure for People, Processes.

Define who holds the authority to make decisions,determines accountability for actions &responsibility for outcomes.

Change Management Process:

Testing and Certification of SoftwareDistributions.

Automated Updates and Patch Distributions.

18

IntroduceControls



Become an strategic partner to your organization.

Produce a positive return on investment to yourorganization, either by reducing cost, reducingrisks, or build efficiency.

End-to-End Desktop Lifecycle Management.

Computer Recycle ProgramAsset Management

19

Become anAsset



Continual Service Improvement.Go back to each process and service. Is this the bestwe can do?

Capacity Planning for Desktop Services.Process of planning, analyzing, sizing and optimizingcapacity to satisfy demand in a timely manner and ata reasonable cost

Tools to Leverage:ITIL, MOF, Total Cost of Ownership

20

Improve andInnovate



SummaryCurrent State of BC Libraries

IT Frameworks Maturity Model Microsoft IO

Desktop Optimization Roadmap

5 Initiatives ITS / Libraries Partnership

21



Thank youQUESTIONS

22

@AlbertoDMendoza

#NERCOMP15 #DESKTOP

/in/albertodmendoza

@ [email protected]

Desktop Infrastructure Optimization: From Basic to Dynamic in 5 Painful Steps (261562385)

Documents

Transcript of Desktop Infrastructure Optimization: From Basic to Dynamic in 5 Painful Steps (261562385)