Desk.com Overview
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17-Oct-2014 -
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Transcript of Desk.com Overview
Becca Krass
Product Marketing
Small Companies Face Tough Support Challenges
How do you catch every customer request?
How do you make the most of your valuable time?
How do you get insights into your
business?
Where is the most current information?
How do I stay connected out of the office?
All-in-One Support App For Small & Growing Companies
Support on Every ChannelInstant Productivity Connect & Grow
Deliver Customer Service in Seconds
Boost Productivity and Respond to Customers Faster
How do you make the most of your valuable time?
Productivity Tools
Bring Cases from Every Channel into a Single Interface
How Do You Catch Every Customer Request?
Productivity Tools Universal Inbox
Answer Every Question Consistently and Correctly
Productivity Tools
Where is the most current information?
Knowledge Base
Universal Inbox
Make Better Decisions with Current Reports & Dashboards
Productivity Tools
Knowledge Base
Business Insights
Universal Inbox
Always Be Connected Wherever You Are
Productivity Tools
Universal Inbox
Business Insights
Mobile AppiOS & Android
Knowledge Base
Get Started with Awesome Customer Service
• Maximize Your Time with Productivity Tools• Catch Every Customer Interaction with a Multi-Channel Universal Inbox• Provide Consistent, Correct Answers with your Knowledge Base• Make Better Decisions with Business Insights• Always Be Connected with the Mobile App
support.desk.com
www.desk.com/register