Desk.com Overview

9
Becca Krass Product Marketing
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    17-Oct-2014
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Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth. Our all-in-one customer support app has everything a small business needs to provide awesome customer service in the cloud. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the Service Cloud for Small Business, one of the leading service and support solutions from Salesforce.com.

Transcript of Desk.com Overview

Page 1: Desk.com Overview

Becca Krass

Product Marketing

Page 2: Desk.com Overview

Small Companies Face Tough Support Challenges

How do you catch every customer request?

How do you make the most of your valuable time?

How do you get insights into your

business?

Where is the most current information?

How do I stay connected out of the office?

Page 3: Desk.com Overview

All-in-One Support App For Small & Growing Companies

Support on Every ChannelInstant Productivity Connect & Grow

Deliver Customer Service in Seconds

Page 4: Desk.com Overview

Boost Productivity and Respond to Customers Faster

How do you make the most of your valuable time?

Productivity Tools

Page 5: Desk.com Overview

Bring Cases from Every Channel into a Single Interface

How Do You Catch Every Customer Request?

Productivity Tools Universal Inbox

Page 6: Desk.com Overview

Answer Every Question Consistently and Correctly

Productivity Tools

Where is the most current information?

Knowledge Base

Universal Inbox

Page 7: Desk.com Overview

Make Better Decisions with Current Reports & Dashboards

Productivity Tools

Knowledge Base

Business Insights

Universal Inbox

Page 8: Desk.com Overview

Always Be Connected Wherever You Are

Productivity Tools

Universal Inbox

Business Insights

Mobile AppiOS & Android

Knowledge Base

Page 9: Desk.com Overview

Get Started with Awesome Customer Service

• Maximize Your Time with Productivity Tools• Catch Every Customer Interaction with a Multi-Channel Universal Inbox• Provide Consistent, Correct Answers with your Knowledge Base• Make Better Decisions with Business Insights• Always Be Connected with the Mobile App

support.desk.com

www.desk.com/register