WS – Day 3 Designing new online support services for woman that have experience violence or threat of violence

Andrea Botero/ Mariana Salgado /Sanna Marttila Aalto School of Arts, Design and Architecture – Media Dept.

Storytelling and scenarios

Video – The protection Line

“scenarios are stories”

John Carroll

John Carroll

They are used to create understanding within a group (negotiations in a working team)

To set the goals

To  set  the  goals  (future  scenario)  

To understand interactions and use- in time- of certain artifact

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To enrich dialogue with users

They can have different formats

(text, video, story board,

animation)

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To explore alternatives

To motivate questions and imagination (what if questions)

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To avoid enchantment with the first idea / proposal

Source: VFS Digital Design

To test/validate/inform the flexibility of a proposal

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Elements of a scenario Context- description of the situation in which the story takes place. Actors- Objectives- what is the goal of the actor involved? Actions- what are actors doing? Events- what happens to the actors? Objects/artifacts- what do the actors need to perform certain desired action?

5 reasons for a scenario-based design •  they are vivid descriptions of experiences from the user

perspective they propose one interpretation but they might present many alternative solutions scenarios can be written with different purposes or perspectives scenarios focus the discussion in the work promoting discussion within the team.

John Carroll (1999)

”Scenarios are within the most

powerful tools in the design of products and services”

Kim Goodwin

Scenarios = User cases = User stories S Funtionality and interactions are described in terms of what the person needs to do. All the steps in the design. UC funtional requirements. They focus here is on the concreate actions and the ”system behaviour”. Include a complete catalogue of the task that the user do. (They can have the form of a UML unified modeling language) diagram). US they are use in Agile development in methods such as Scrum. They condense requirements and make prioritization achivable. Just one sentence. Do not describe complete journeys. Do not focus in what the person things and feel.

In Concept Design

They are used to convey the idea and guiding principles in a narrative form. In the beginning: The concept can be vague still (a connected house), explain the suggestions for a service (controlling the sauna remotely from a phone) a new use of an existing technology (voice interaction for tv remote control).

A concept design can include different scenarios Individual vs. organizational Observation vs. visionary All the process or just a phase

Concept Presentation Pyramid (Keinonen 2009)

Loppukiiri: collective project that experiments and develops an alternative social arrangement for growing old with its associated practices and infrastructures (ADIK Project – Emerging Digital Practices of Communities. TEKES 2004-2007)

Exercise #5

-  Make scenarios! - Prepare some criteria that we can use to provide the feedback/evaluation. Be specific and clear - At 13:00 we will meet with Pia for Feedback and Discussion

Exercise #6

-  Mapping the user experience.

- Refine the scenarios based on the feedback session and map the user experience with the help of the following UM template

- https://dl.dropboxusercontent.com/u/17200095/Kimbell_book_methods/SIH-method8.pdf

- Checkpoint at 13:15

Task for Tomorrow

•  Read: –  Gudiksen, S. K., & Svabo, C. (2014). Making and playing with

customer journeys. In J. Simonsen, C. Svabo, S. M. Strandvad, K. Samson, M. Hertzum, & O. E. Hansen (Eds.), Situated design methods. (pp. 139-160). Chapter 8. MIT Press.

•  Prepare: How could you use the ideas introduced in the article, to seek outside feedback and validation for your concept tomorrow? Considering 1) where we are 2)who is around