Designing a More Efficient Government
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CITY PERFORMANCE LEAN PROGRAM Office of the Controller City Performance Lean Program 02.12.2020 Designing a More Efficient Government Creating a culture of innovation through Lean Ryan Hunter | Vivian Chen
Transcript of Designing a More Efficient Government
CITY PERFORMANCE LEAN PROGRAM
Office of the ControllerCity Performance Lean Program
02.12.2020
Designing a More Efficient Government
Creating a culture of innovation through Lean
Ryan Hunter | Vivian Chen
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Change is hard
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Change is hard
How do we ensure that data and analysis result in a culture of continuous improvement?
City Performance Lean ProgramOur Process Improvement Approach
Staff trained
1000+Simple innovations(“Just Do Its”)
100+A3 projects coached
45Partnerships with City departments
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Our Process Improvement Approach6 6
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Change is hard
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Change is hard
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Change is hard
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Teaching Problem-Solving
We make the staff do the analysis
Teach hands-on
Give away ownership
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Teaching Problem-Solving
We coach instead of direct
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Make it Matter to Staff
We make space for staff to share ideas
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Being a Lean Sponsor
We help management give away control
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Featured Lean Partnerships
Public Utilities Commission Time-to-hireReduced time to hire civil service analyst positions from 9 months to 5 months.
SF Recreation & ParksYard-wide 5S
Cleared out 75 tons of unwanted and unused materials that were outdated or
broken .
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A change that sticks!
2017
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SF Recreation and Parks Department
Thank You! Questions?
To learn more, visit our website: cityperformanceleanprogram.weebly.com
Contact us at:Ryan Hunter, [email protected]
Vivian Chen, [email protected] [email protected]
