Designing A Drama Free Workplace
20
Stay C onnected w ith M onster. Designing a Drama Free Workplace Presented by: Kirsten E. Ross, MLIR, SPHR Leadership & Human Resource Coach If you cannot hear the presentation through your speakers please dial 800-584- 2088 to listen through your phone line. January 13, 2011 @monster_works @monsterww http://www.monsterthinking.com/ http://www.facebook.com/monsterww http://www.youtube.com/user/MonsterVideoVault For more Monster HR Events, including upcoming and archived webinars, click here
description
Is work drama impacting customer service, reducing productivity, killing your bottom line and zapping your joy? Especially in this economic environment, all industries are plagued with stress and intense drama. Spend an hour with renowned expert and consultant Kirsten Ross , author of “From People Problems to Productivity” as she examines Drama in the workplace and demonstrates the possibilities of creating Drama Free Work Zones. Yes, it can be done! Join her and learn how to bring back the passion, the vision and the mission focus in your workplace. You will learn to: * Create a Focused, Productive Team * Communicate Clear Expectations * Hold your Team Accountable * Feel Empowered * Overcome the 4 D’s of Discipline Avoidance * Experience Guilt-Free Corrective Action * Enjoy Your Work Again! Presented by: Kirsten E. Ross, SPHR, MLIR Leadership & HR Coach, Focus Forward Coaching Author of “From People Problems to Productivity” Kirsten E. Ross, MLIR, SPHR is President of Focus Forward Coaching and Recruiting, LLC. She brings a unique blend of energy, insight and compassion to her work with clients as a Leadership and HR Coach. She will help you transform your leadership and your relationships, create a drama-free work zone, enhanced customer loyalty and skyrocketing profits. Her education and experience includes a Masters Degree in Human Resource Management, Senior Human Resource Certification, the Coach Training Alliance curriculum and more than 20 years of hands-on Human Resource experience working with leaders and teams. Kirsten is the author of the recently released book “From People Problems to Productivity”, available on Amazon.com. You can also find the ebook version and companion workbook on her website. She has been interviewed as an expert for media such as: NBC Nightly News, Fox 2 News, National Public Radio and for publications such as Working Mother Magazine and Fitness Magazine. She is an experienced speaker who will add inspiration and fun to any event infusing humor and self-awareness activities that keep audiences entertained. Participants will walk away with the targeted action plans and the motivation to impact their lives and work. www.FocusForwardCoaching.com
Transcript of Designing A Drama Free Workplace
Stay Connected with Monster.
Designing a Drama Free Workplace
Presented by:
Kirsten E. Ross, MLIR, SPHRLeadership & Human Resource Coach
If you cannot hear the presentation
through your speakers please
dial 800-584-2088 to listen through your
phone line.
January 13, 2011
@monster_works @monsterww http://www.monsterthinking.com/
http://www.facebook.com/monsterww
http://www.youtube.com/user/MonsterVideoVault
For more Monster HR Events, including upcoming and archived webinars, click here
Have You Experienced Drama at Work?
VOTEOn the right side of your screen
What Causes Workplace Drama?
Drama Outside the Workplace
Process Problems
Unfocused Time
Inconsistency
Inadequate Communication
People Problems
Tolerating all of the Above
We’ll Work From 3 Basic Assumptions
People want to feel like they are:
1. Doing a good job
2. Part of something bigger than themselves
3. Respected, Trusted & Appreciated
Drama Free Formula
Create the Environment
Create Inspiration
Foster Participation
Address People Problems
Create the Environment
Focus on the 3 Assumptions:
1. Doing a good job
2. Part of Something Bigger than Themselves
3. Respected, Trusted, Appreciated
Simple Celebrations
Pat on the back
Thumbs up
Send a note
Send an email
Give praise in a meeting in front of co-workers
Gift Card
“Great Job”
High Five
“I appreciate You”
Long lunch
Catered lunch
Leave early
Training class
Book
Wow Board
Team Huddle
Choose Music
Special Button
Pizza Party
Recognition Program
Bell or Whistle (pleasant sound)
Balloons
Which one are You?
Create Inspiration
Feel Inspiration
Maintain Inspiration
Share Inspiration
Feel Inspiration
Why Do you Do What You Do?> Passion 20% Cerebral – 80% Emotion> Tug at your heart> Call to action – I can’t stand this!
Clear Mission & Vision
Maintain Inspiration
Your Expectations
Your Experience
Share Inspiration
Let them FEEL it!
Let them SEE it!
Let them participate in it!> Attach each task to the Big Purpose
Foster Participation
Clear, Consistent Expectations
Great Delegation> What> How (Optional)> By When> Communication loop
Autonomy/Freedom
Everything Ties to Mission - No Dirt Piles
The ABC’s of Addressing Your People Problems
Adjust Your Mindset
Bust the 4 D’s Of Discipline Avoidance
Create Consistency
Problem employees take up ___% of an HR professional’s time:
VOTEOn the right side of your screen
Problem employees typically make up 20% of the workforce.
1. 20%
2. 50%
3. 80%
4. 100%
Adjust Your Mindset
You Have Power – Reclaim It!
Communicate Expectations – Raise the Bar
Tolerate Nothing Less than Excellence – You have Important Work To do!
Be Intentional about Accommodations
Your Team Members Have Choices!
No Guilt
Bust the 4 D’s of Discipline Avoidance
Denial
Defensiveness
Deflection
De-Friending
Create Consistency
HR Policy Manual> Attendance> Customer Service Standards> Dress Codes> Cell Phone/Internet
Performance Improvement Plan
Progressive Discipline Process
Consult with a Professional when Needed
Drama Free – It Can Be
Create a Positive Environment
Get Inspired
Inspire Your Team
Foster Participation
Address People Problems
Enjoy!
Thank You and Questions?
Kirsten E. Ross, MLIR, SPHR
Phone: 586.558.6683
Website: www.FocusForwardCoaching.com
Free Newsletter: [email protected]
“From People Problems to Productivity”
