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Designing a Day 1 Operating Model for Rapid Adoption of Converged Systems

Internal Use - Confidential

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Dell - Internal Use - Confidential

Converged and hyper-converged infrastructureFastest way to a modern data center or private cloud

Cloud

Applications

Infrastructure

Enterprise-class hardware and software

Modular design for data center scale

Trusted “engineered system” experience

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Dell - Internal Use - Confidential

Converged and hyper-converged infrastructure =

simpler IT

* Source: IDC Research, “The Business Value of VCE Vblock Systems: Leveraging Convergence to Drive Business Agility”

41% less IT time is spent keeping the lights on*

36% reduction in IT

infrastructure and staff costs*

338% more IT time is spent

on business enablement*

Converged operations

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Dell - Internal Use - Confidential

How do you capitalize on simpler IT to accelerate business outcomes?

Create service-focused IT processes

Organize and structure your team

around converged infrastructure and

service delivery

Build IT services that the business

wantsBy driving adoption and

consumption across the

business with a new IT

operating model

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Dell - Internal Use - Confidential

Think outside the box

Implement an initial set

of IT processes and

roles to manage

service delivery

Create an IaaS service

catalog to make it easy

to find and understand

services

Automate service

approval routing and

resource provisioning

for faster consumption

Automate IT operations

Organize around delivering services

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Dell - Internal Use - Confidential

IaaS service catalog with automated provisioning

OS Windows 2012 R2

64-bit

Windows 2012 R2

64-bit

Windows 2012 R2

64-bit

CPU 2 vCPU 4 vCPU 8 vCPU

Memory 4-32 GB 8-64 GB 16-128 GB

Storage 50-100 GB 50-100 GB 100-150GB

Networking 2 vNICs 2 vNICs 4 vNICs

OS RHEL v6 Server

64-bit

RHEL v6 Server

64-bit

RHEL v6 Server

64-bit

CPU 2 vCPU 4 vCPU 8 vCPU

Memory 4-32 GB 8-64 GB 16-128 GB

Storage 50-100 GB 50-100 GB 100-150GB

Networking 2 vNICs 2 vNICs 4 vNICs

Compute Services

Windows Hosting

Linux Hosting

Windows Small Windows Medium Windows Large

Linux Small Linux Medium Linux Large

IaaS Services

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Dell - Internal Use - Confidential

IT processes for day 1 operations

Service

Transition

Service

Operation

Service

Strategy

Service

Design

Service Portfolio

Management

Information Security

Management

Service Catalog

Management

Change Management

Service Asset and

Configuration Management

Incident Management

Request Fulfillment

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Dell - Internal Use - Confidential

IT roles for day 1 operations

Change

Manager

Service

Management

Roles

Service Asset

and

Configuration

Manager

Service

Transition

Request

Fulfillment

Manager

Service

Management

Roles

Incident

Manager

Service

Operation

Service

Management

Roles

Service

Portfolio

Manager

Service

Strategy

Service

Catalog

Manager

Service

Design

Service

Management

Roles

Service

Architect

Service

Developer

Information

Security

Manager

Infrastructure

Roles

Converged

Platform

Architect

Infrastructure

Roles

Converged

Platform

Engineer

Converged

Platform

Administrator

Infrastructure

Roles

Security

Engineer

Service

Owner

Infrastructure

Roles

Note: 1 FTE can map to multiple roles

IT roles for day 1 operations

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Dell - Internal Use - Confidential

Aligning people to rolesOne person may take on multiple roles

Leverage existing IT staff that are available due to simplified infrastructure, streamlined operations,

and increased automation

Service Owner

Service Portfolio Manager

Service Catalog Manager

Information Security Manager Converged Platform Architect

Service Architect

Service Developer

Converged Platform Engineer

Security Engineer

Converged Platform Admin

Service Asset and Configuration Manager

Change Manager

Request Fulfillment Manager

Incident Manager

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Dell - Internal Use - Confidential

Be ready when your new infrastructure is

Empower end users to easily find, request and consume IT

services

Have the right organization and processes in place to effectively

manage your infrastructure and service delivery

Improve operational and cost efficiency

Create a solid foundation to enable future IT transformation

initiatives

Drive maximum business value

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Dell - Internal Use - Confidential

Global multi-industrial company

Challenge

IT organization & processes structured by technology silos, IT

not as responsive as the business needs, shadow IT

Solution

IaaS service catalog

Service-oriented organizational design, end-to-end process

design

Results

Faster delivery of services, improved responsiveness to the

business, reduced shadow IT

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Dell - Internal Use - Confidential

Financial services firm

Challenge

IT resources focused on day-to-day operations (“keeping the

lights on”)

Solution

New organization structure, roles/skillsets, processes, service

catalog, and integration of cloud with ITSM tools

Results

Significant shift in IT spend from operations to innovation

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Dell - Internal Use - Confidential

Additional considerations for day 1 operations

Assess applications to select workload migration candidates

• Business classification

• Disposition analysis

• Cloud suitability

• Financial analysis

• Roadmap and business case

Application Profiling

Migrate the most important workloads first

• Understand workload dependencies

• Minimize service disruption

• Eliminate data loss and ensure security during and post migration

Workload Migration

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Dell - Internal Use - Confidential

Related resources

Infographic: Get the Most Business Value from Your Converged Infrastructure

Blog: A New IT Operating Model for Converged Infrastructure

White Paper: Organized For Business: Building A Contemporary It Operating Model

Website: IT Operating Model Consulting Services