Design with Dialogue: Conversation & Dialogue

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Conversation & Dialogue: More & Less than Method for Social Design Peter Jones DwD March 2010 Copyright © 2010, Peter Jones

description

Presents a model of the meaning and intent of conversation as expressed and received. Distinguishes the purposes and practices of conversation and dialogue as intentional communication.

Transcript of Design with Dialogue: Conversation & Dialogue

Page 1: Design with Dialogue: Conversation & Dialogue

Conversation & Dialogue:

More & Less than Method

for Social Design

Peter Jones DwD March 2010

Copyright © 2010, Peter Jones

Page 2: Design with Dialogue: Conversation & Dialogue

Social design, Human-Human Interaction • Conversation Discovering • Dialogue Understanding • Deliberation Acting

Participation: 1. Have a conversation, following rules of the game 2. Create dialogue about topic of concern 3. Experience deliberation toward action

Copyright © 2010, Peter Jones

Page 3: Design with Dialogue: Conversation & Dialogue

In a design situation, we are oriented toward problem-solving. Each of these activities can be a mode of sensemaking. • Conversation Discovering • Dialogic design Understanding • Deliberation Acting

Copyright © 2010, Peter Jones

Page 4: Design with Dialogue: Conversation & Dialogue

“A motivated, continuous effort to

understand connections (which

can be among people, places, and

events) in order to anticipate their

trajectories and act effectively"

Klein, G., Moon, B. and Hoffman, R.F. (2006a). Making sense of sensemaking I:

alternative perspectives. IEEE Intelligent Systems, 21(4), 70-73.

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Page 5: Design with Dialogue: Conversation & Dialogue

Individual “the situation” My concerns Relationship Our concerns Collaboration Shared situation Collective Supra-situation

Sensemaking a Matter of Scale

?

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What is Conversation?

How do we design for it?

?

From Dubberly and Pangaro (2009) Copyright © 2010, Peter Jones

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What is Conversation?

1. Open a channel, common ground

2. Commit to engage.

3. Construct meaning.

4. Evolve. We change & update models.

5. Converge on agreement.

6. Act or transact.

From Dubberly and Pangaro (2009) Copyright © 2010, Peter Jones

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Conversations for (examples)

From Dubberly and Pangaro (2009) Copyright © 2010, Peter Jones

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These distinctions of Conversation help >

From Dubberly and Pangaro (2009) Copyright © 2010, Peter Jones

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Another view of Design for Conversation >

Conversations for

Possibility

How might we reenergize our downtown and bring employers back to the city?

Good question! Where do we start?

Conversations for

Action

I invite you to join me in preparing an offer to the city.

I’m in. What should we do next?

Social design starts with a conversation for possibility.

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Conversations for Action >

From Winograd and Flores(1986)

Generative or Performative Speech Acts • Expressives • Assertives • Directives • Commissives • Declarations

Illocutionary point & force The speaker is committed to the outcome

Directive Commissive Declaration

Social design is enacted by conversations for action.

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What is dialogue? What design situations does dialogue inform? Is dialogue just a collective conversation? Buber Dialogic encounter as I-Thou Gadamer As fusion of horizons Bohm About the process of reflection itself & the willingness to change our thoughts & selves

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Do Conversations scale to dialogue?

Social design requires eliciting, understanding, & negotiating differing values, perspectives, goals

Conversations for

Possibility

How might we reenergize our downtown and bring employers back to the city?

Good question! Where do we start?

Conversational Dialogic

?

How might we reenergize our downtown and bring employers back to the city?

Recent grad

Retiree

Business owner

City planner Political officers

Land developers

Families

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Finding common ground

Social design organizes multiple stakeholder perspectives in a complex situation by relational structuring of commitment.

Conversations for

Action

I invite you to join me in preparing an offer to the city.

I’m in. What should we do next?

Conversational Dialogic

What actions can we take that will make the most difference?

?

How do we organize our projects so this happens?

What steps can we take as individuals and groups?

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Scaling to dialogue?

Management of Divergence (possibility) & Convergence (action)

?

How might we reenergize our downtown and bring employers back to the city?

Recent grad

Retiree

Business owner

City planner Political officers

Land developers

Families

?

How do we organize our projects so this happens?

What steps can we take as individuals and groups?

What actions can we take that will make the most difference?

Divergence Generating possibilities

Convergence Narrowing the field for selecting actions

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Page 16: Design with Dialogue: Conversation & Dialogue

What is dialogue?

Form Open Guided Structured Intent Generative Democratic Strategic Outcome Appreciative Formative Decisive

Art of Hosting Structured Dialogue Common ground Collaborative Sensemaking

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2. Hosting

Discovery Café

Create tables of 4 – Pads & markers, elicit Questions for 1 and 2

Question 1: What questions represent our personal concerns?

2: What questions do we truly share in common?

Q1 is your authentic concern. Q2 discovers common ground.

Select 1 question you can agree represents the table’s concerns.

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3. Structured Dialogue

Defining a problem from the Focus Question

Review all selected questions and find those similar to yours.

Similar enough to join them in a group.

1: Agree on a single question that frames your joint concerns.

2: Write 2-3 responses (write big), one response per Post-it

3: Cluster responses by similarity & clarify with your group.

4: Select one response per cluster and make a new chart

5. Using that item, ask “How might we” accomplish that.”

Copyright © 2010, Peter Jones