Design Thinking Meets Change Management

#changehacks

11 april 2017

www.lenaross.com.au 2

why

Change is changing

We need to

Refresh our approach

Aligns well with agile practices

Promotes Deep engagement


Change is changing

Defining design thinking

Change mastery

intersection

Find out more

roadmap


V U CAThe new normal

Change is changing


V U CA

V O L AT I L I T Y U N C E R TA I N T Y

C O M P L E X I T Y

A M B I G U I T Y

The intense dynamic of today’s VUCA world means that leaders

have a greater responsibility to lead transformation in conditions

where

change is the new normal.

The new normal

No precedents for

what’s happening.

A place of

the ‘unknown

unknowns’

Change is changing

www.lenaross.com.au

The new Normal

volatility

uncertainty

ambiguity

complexity

An accelerated

rate of change in

unexpected or

unstable

circumstances

A lack of clarity

about the present

situation and

future outcomes

A range of multiple

parts and variables, means

making decisions and

‘joining the dots’ difficult

Power is changing

Old power new power

currency current

Made by manyHeld by a few

Pulled inPushed down

sharedcommanded

closed

transaction

open

relationship

Source: Jeremy Heimans’ TED Talk ‘What new power looks like’

7www.lenaross.com.au


Change mastery

Future of work

Design thinking

Agile mindset and practice

To know and understand

Digital literacy

Hardwired human behaviour

We need

More about…

As a capability

A solution focussed and human-centric approach to create the future for customers and employees.

Source: #changehacks White Paper – The High 5 of Change Mastery

9www.lenaross.com.au


10





What it’s not

What it is

AN ART AND DESIGN

PROJECT WHERE AN

ARTEFACT IS PRODUCED

FRAMEWORK FOR ENGAGEMENT

MINDSET

AN APPROACH TO DEFINE

PROBLEM AND UNCOVER

SOLUTION

DESIGN THINKING

The FIVE steps

EMPATHISE

DEFINE

SOURCE: The d.school – Institute of Design at Stanford

PROTOTYPE

TEST

IDEATE


Point of view

discovery brainstorm

Make it

pilot

Observe

Engage

immerse

Challenge

Expected

solutionsNarrow

Ideas

Refine itLow res

artefact

Based on

user needs

Opportunities for change

practitioners to engage

at each step


HUMAN-CENTRED APPROACH

What are our people

D O I N G

T H I N K I N G

F E E L I N G

Website in PDF

www.lenaross.com.au

Slide share

@lenaemelyross

You can find this


intersectionAligns with agile

practices

Early, deep engagement

iterative

Experiment approach

Transparent

People centric


why

Change is changing



Deep engagement


why

Change is changing

We need to



Promotes Deep engagement


Find outmore

My website

White paper - high 5 of change mastery

In resources section on my website & on SlideShare here

Watch my Youtube clip with dr.

Gene Bawden from monash

University’s design school

Go to the youtube icon on my website to get

to the youtube channel

https://www.slideshare.net/lenaross/capabilities-we-need-now-in-change-management

https://www.lenaross.com.au/

https://www.youtube.com/channel/UCOqrnoRLsmLRk6kKAVGl_cg

Design Thinking Meets Change Management

Business

Transcript of Design Thinking Meets Change Management