Design for Inclusion · Design for Inclusion: Using Familiar Methods for Unfamiliar Contexts Beth...
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Design for Inclusion: Using Familiar Methods for Unfamiliar Contexts Beth Kolko Cynthia Putnam Emma Rose
Transcript of Design for Inclusion · Design for Inclusion: Using Familiar Methods for Unfamiliar Contexts Beth...
DesignforInclusion:
UsingFamiliarMethodsforUnfamiliarContexts
BethKolkoCynthiaPutnam
EmmaRose
Overview
• Background– Increasedfocusondesigningindevelopingcontexts– ProjectsinCentralAsia– Challenges&opportuniDes
• Involvingusers:ReflecDngonthreeapproaches– ParDcipatorydesign– User‐centereddesign– ValuesensiDvedesign
• Lessonslearned
Background
• Increasedinterestindesigningfordiversecontexts
• Differentnamesforthisinterest,butasimilarfocus:– ICTDandICT4D– Emergingmarkets/BOP– Resourceconstrainedenvironments
Theinterestinthistopiccon;nuestogrow…
Industry&Academia
ProjectsinCentralAsia
MobileInforma;onDirectory
• SMSbasedbusinessraDnganddirectorysystem
Starbus
• TransportaDoninformaDonsystem
Challenges
• Designingfordiverseaudiencesischallenging• Researchinginconstrainedcontexts
Opportuni;es
• Researchinunfamiliarcontextscanberichandrewarding
• DefamiliarizaDonforcreaDvity
Par;cipa;onisessen;al
• Involvingendusersinthedesignprocessisevenmorecrucialinunfamiliarcontexts/seUngs
Threedesignapproaches
• ParDcipatorydesign• User‐centereddesign(akahumancentereddesign)• ValuesensiDvedesign
Par;cipatoryDesign
• WhatarethefoundaDons?
• WhoparDcipates?• HowdotheyparDcipate?• WhatarethelimitaDons?
UserCenteredDesign
• WhatarethefoundaDons?
• WhoparDcipates?• HowdotheyparDcipate?• WhatarethelimitaDons?
ValueSensi;veDesign
• WhatarethefoundaDons?
• WhoparDcipates?• HowdotheyparDcipate?• WhatarethelimitaDons?
Howtheuserisincludedduringdesign
Whentheuserisincludedduringdesign
Par;cipatoryDesign
• Iraqphoto
ValueSensi;veDesign
privacy уединение
Usercentereddesign
• AdapDngpersonas• UsabilitytesDng
Morediversetheuser,moreimportantthesituatedresearch.
Whatweknow:it’shard!Whatwedon’tknow:howdowedoitwell?
Lessonslearned
1. Inclusionarydesignmethodsallofferuniquevalue– PD,VSD,UCDofferastarDngpoint– RecognizethattheymayhavelimitaDons– Needtobethoughdullyadapted
2. Toolkitvs.Cookbook– ItishelpfultosamplefromtheenDrefamilyof
inclusionarymethods,someDps:• Fieldworkiskey• Mixedmethodsarehelpful• Longitudinalworkisaplus
Lessonslearned
3.Bepreciseaboutmethods
• Notformethodologicalorthodoxy,butonlybecauseifweknowwhatpeopledidonthegroundwecanlearnthecorrectlessonsfromsuccessesandfailures
Lessonslearned
4.UnearthassumpDons
• Whendesignersareproximate(ingeographyorideologyorlifestyle)toendusers,theseassumpDonsogenbecomeinvisible
• Ifweapproachourownworldmoreasaforeignenvironment,wemightfindmorecreaDvepathwaystoexplore
• ReflecDonisimportant:QualitaDvemethodsofferlessonsinthatcanbenefitquanDtaDveresearch
Lessonslearned
5.Consideryourunitofanalysis
• CommuniDesratherthanindividuals
6.Technologyisonlyoneofmanyconstraints
• Weknowhowtotalkaboutthis,butmaynotknowhowtopracDceit.
• Deployingthetoolkitofuser‐focusedresearchcanonlyhelpincreasethesuccessesofdesignindiversecontexts
