Deployment Times,They Are A Changin’

SPEAKERS

Jason BakerSenior Manager and Applications Architect

Fish & Richardson, P.C.

Pam SingletonDirector of ProcurementManatt, Phelps & Phillips

Kevin SvecMIS Director

Sanders & Parks, P.C.

TOPICS

• What is self-service?• Why are firms utilizing self-service?• Developing a self-service culture• Common Self-Service Examples

– Windows Store for Business– Software Center

• Procurement and Licensing Considerations

• Training and Support Impacts• Maintaining the environment

SELF-SERVICEWHAT IS IT?

Self-Service is a type of support that allows customers and employees to access information and perform routine (and sometimes not so routine) tasks without requiring any interaction with a representative of an enterprise.

WHY ARE FIRMS USING SELF SERVICE?

SELF-SERVICEIN THE ENTERPRISE

• Employee Portals– KB Articles– PW Resets– Request Help

• WaaS / SaaS / DaaS• Application Installations• Thinking outside of the box

– Repetitive tasks– New Technologies– Easy processes

Windows 10 Store – A Necessary Evil?

• How many people have tried to shut-down or kill the MS Store?

• How many have tried to hide it?• Are you aware that the Store is an integrated necessary

component in Win 10 common apps like “Calculator”, “Snipping Tool”, and “OneNote”?

Windows 10 Store – Common Concerns

• We don’t want our users to be downloading apps without our permission.

• We don’t want our users creating consumer accounts for the Store.

• We don’t want our users playing games or watching videos.

Windows 10 Store – The Solution

• Microsoft Created the “MS Store for Business”– Controlled by IT– Only Allowed Apps– Can Assign Access Rights to Individuals or Groups– Can Revoke Rights– Can Manage Licensing Easier

Windows 10 Store – Applied to Sanders & Parks

• Users Need Specific Apps and Common Apps• Users Requested Different Themes

(Yes, we allow themes as it keeps people happy!)• Assigned Rights to Specific Apps (Licensed)• Assigned Roles to IT Dept Personnel• Modified Shopping Experience

Windows 10 Store – Final Notes…

• Don’t be Afraid!• You Have Control• It Gives Control to Users

(And, it keeps them happy!)• Don’t Try to Fight Microsoft

(They are our “necessary evil”.)

SOFTWARE CENTER

• Easy to make existing Packages and Applications available for “On Demand” installs

• Single Source for multiple types of Self-Service scenarios

• Already configured if you are using SCCM

• Use in conjunction with other tools such as PSADT for a more user-friendly experience

SOFTWARE CENTER

SOFTWARE CENTER

Deployment and Procurement (multiple ways to win through this process)

• No applications were harmed in the creation of this PowerPoint! But on some days I have wanted to kill Microsoft Teams!

• Prevent Piracy• Deployment and Inventory management • Cost Control• Are we limited to Microsoft?

How the deployment process can minimize Piracy

• EULAs (End User Licensing Agreements)are not enough

• Remove administrator rights• Only allow approved apps• Control via certain groups

We can all win with deployment and inventory management

• Check with the software apps team before ordering. • With the Win10 store and other manufactures this will save time in

all procurement departments-in that we will not have to check???? (more/less)

• Know what we own• Team work

Minimizes cost control through deployment

• Avoid audits• Buy in bulk• Free up resources

Is deployment limited to Microsoft only…..NO!!!!!• No is correct • BYOD adds risks• Specialized Legal Software• Licensing model changes

Deployment & Procurement (wins for this process) Takeaways…..

• Protect from Piracy• Inventory control and less POs, saves time and money in

IT and Procurement• Deployment methods save $ and risk

BUILDING A CULTURE OF SELF-SERVICE

BUILDING A CULTURE OF SELF-SERVICE

• Start with small “wins”• Start all new ideas with a self-

service mentality• It all starts with IT• As you progress, think about

reaching out to your more “passionate” users FIRST

• It is all about freeing up your Support resources to figure out problems, not perform easy mouse clicks

MICROSOFT SHAREPOINT

• Automation• Flow Integration• Forms Integration• Co-Authoring• Custom Systems• OneNote!

MICROSOFT TEAMS

• More than chat• Backend is SharePoint• Co-Authoring, workflows, automations• Administrative hub• Planner, To-Do (O365)• Wikis

MICROSOFT FORMS

• Build forms, surveys, quizzes, or polls• Data integration and analysis with

Microsoft Flow, Power BI, etc.• NO CODING• Pretty much free to use

• Business analytics solution• Visualize your data and share insights

across your organization• Embed them in your app or website• Connect to hundreds of data sources

and bring your data to life with live dashboards and reports

• Application Building Tool• Requires NO CODE• Build apps for any platform (PC,

Tablet, Phone)• Full data integration• Ready-made templates, connectors

and Common Data Service available

• Create automated workflows between apps and services

• Receive notifications, synchronize files, collect data, etc.

• Start with ready-made templates• Connect your workflow to many popular

services (connectors) such as SharePoint, Dropbox, OneDrive, Office 365 Outlook, etc.

MOBILEHELIX

ADDITIONAL CONSIDERATIONS

• All environments are unique• Culture changes start with YOU• Technology may limit the amount

of culture change• Licensing / Procurement is Key• Think about the data

– Where does it live?– Where CAN it live?– What else can I do with this

information?

• Experience is CRITICAL

QUESTIONS?