Deploying a Worldwide Site Consolidation Solution for Deploying a Worldwide Site Consolidation Solution for Exchange Server 2003Exchange Server 2003at Microsoftat Microsoft

Orlando VillarrealOrlando VillarrealRegional Site Manager - Microsoft ITRegional Site Manager - Microsoft IT

AgendaAgendaAgendaAgenda

Code name: “Titanium”Code name: “Titanium” Solution OverviewSolution Overview Proof of ConceptProof of Concept Exchange Consolidation Results and AnalysisExchange Consolidation Results and Analysis Exchange as an enabler for IT consolidationExchange as an enabler for IT consolidation

Exchange 2003 Exchange 2003 “Titanium”“Titanium”

Exchange 2003 Exchange 2003 “Titanium”“Titanium”

Solution OverviewSolution OverviewSolution OverviewSolution OverviewSituationSituation Large number of mailbox servers in remote sitesLarge number of mailbox servers in remote sites Low-bandwidth connectivity to servers affected user experienceLow-bandwidth connectivity to servers affected user experience

SolutionSolution Consolidation of mailbox servers to six clustered installationsConsolidation of mailbox servers to six clustered installations Deployment of Office 2003 with cached modeDeployment of Office 2003 with cached mode

BenefitsBenefits Reduced number of mailboxes, server operations costs, and overall Reduced number of mailboxes, server operations costs, and overall

messaging costmessaging cost Maintained user satisfaction and productivityMaintained user satisfaction and productivity Created opportunity for further consolidationCreated opportunity for further consolidation

Products and TechnologiesProducts and TechnologiesProducts and TechnologiesProducts and Technologies Windows Server 2003, Enterprise Windows Server 2003, Enterprise

EditionEdition Exchange Server 2003Exchange Server 2003 Office Professional Edition 2003Office Professional Edition 2003 Microsoft Operations Microsoft Operations

Manager 2000 Manager 2000 SQL Server 2000 SQL Server 2000 Storage Area NetworksStorage Area Networks

Situation: Distributed TopologySituation: Distributed TopologySituation: Distributed TopologySituation: Distributed Topology

Increase in number of messaging usersIncrease in number of messaging users Increase in number of locations where users workIncrease in number of locations where users work In early 2003, messaging infrastructure included In early 2003, messaging infrastructure included

118 mailbox servers in 74 locations118 mailbox servers in 74 locations Server hardware near end of warrantyServer hardware near end of warranty Adding local servers increased cost per mailbox and Adding local servers increased cost per mailbox and

support burdensupport burden WAN costs decreasingWAN costs decreasing

Situation: Distributed TopologySituation: Distributed TopologySituation: Distributed TopologySituation: Distributed Topology

Central and North AmericaCentral and North America14 Sites14 Sites

43 Servers43 Servers

South AmericaSouth America9 Sites9 Sites

9 Servers9 Servers

Asia and PacificAsia and Pacific20 Sites20 Sites

25 Servers25 Servers

Europe and MediterraneanEurope and Mediterranean30 Sites30 Sites

41 Servers41 Servers

Planned Exchange FootprintPlanned Exchange FootprintPlanned Exchange FootprintPlanned Exchange Footprint

Redmond

ATH-MSG-01

HUM-MSG-01

BKK-MSG-01

SYD-MSG-01

BUD-MSG-01

CAI-MSG-01

CAS-MSG-01

APJ-OWA-01

NAM-PFS-01

CRD-MSG-01

CRD-03

CRD-MSG-02

CRD-PFS-01

DEL-MSG-01DUA-MSG-01

FAR-MSG-02

FAR-MSG-01

FAR-PFS-01

PCH-MSG-01

HKG-MSG-01

IST-MSG-01

JAK-MSG-01

JOB-MSG-01

KLU-MSG-01

LCS-MSG-01

LCS-MSG-03

LCS-MSG-02

LCS-PFS-01

LUL-PFS-03

MEX-MSG-01

MOW-MSG-01

MVI-MSG-01

PCI-MSG-01

PRG-MSG-01

RNO-MSG-01

SAN-MSG-01

SEL-MSG-01

SHA-MSG-01

BEI-MSG-01

SVC-MSG-01

SVC-MSG-03

SVC-MSG-02

SVC-MSG-04

SVC-PFS-01

SYD-PFS-01

TOR-PFS-01

TPE-MSG-01

RIY-MSG-01

LIM-MSG-01

SJU-MSG-01

HYD-MSG-01

MUC-MSG-01

MUC-MSG-03MUC-PFS-01

WAW-MSG-01

MIL-MSG-01

LUL-MSG-02LUL-MSG-01

BAI-MSG-01

BOG-MSG-01

QUI-MSG-01

SJO-MSG-01

TOR-MSG-01

JOB-MSG-02

SAM-EXC-01

MUC-MSG-02

SD

SD

ESC

DLT

PROLIANT 8000

SD

SD

ESC

D L T

PROLIANT 8000

SD

SD

ESC

DLT

PROLIANT 8000

SD

SD

ESC

DLT

PROLIANT 8000

SD

SD

ESC

DLT

PROLIANT 8000

SD

SD

ESC

DLT

PROLIANT 8000

SD

SD

ESC

DLT

PROLIANT 8000

SD

SD

ESC

DLT

PROLIANT 8000

SD

SD

ESC

DLT

PROLIANT 8000

SD

SD

ESC

DLT

PROLIANT 8000

Redmond Capacity56000 Users

Charlotte Capacity4000 Users

Sao Paulo Capacity1500 Users

Jo’Burg Capacity600 Users

Capacity 2700Users

Capacity 16000Users

Capacity 8000Users

EUR-PFS-01

EUR-PFS-02

DUB-MSG-02

DUB-MSG-03

EUR-EXC-01EUR-EXC-02

NAM-EXC-01

RED-EXC-30

RED-EXC-60

RED-EXC-50

RED-EXC-40

APJ-PFS-02APJ-PFS-01

APJ-EXC-01

APJ-OWA-02

APS-PFS-01

APS-PFS-02

APS-EXC-01

DUB-PFS-01

BOM-MSG-01

BLR-MSG-01

CHO-MSG-02CHO-MSG-03

CHO-MSG-04

CHO-MSG-01

SAS-MSG-01

FY03: 75 to 50 FY03: 75 to 50 sitessites

FY04: 50 to 7 FY04: 50 to 7 sitessites

Solution: Consolidated TopologySolution: Consolidated TopologySolution: Consolidated TopologySolution: Consolidated Topology

CharlotteCharlotte2 Servers2 Servers

1 Cluster1 Cluster

5,400 Users*5,400 Users*

San PauloSan Paulo1 Server1 Server

1 Cluster1 Cluster

1500 Users*1500 Users*

TokyoTokyo3 Servers3 Servers

1 Cluster1 Cluster

8,100 Users*8,100 Users*

DublinDublin8 Servers8 Servers

3 Clusters3 Clusters

21,600 Users*21,600 Users*

RedmondRedmond14 Servers14 Servers

4 Clusters4 Clusters

56,000 Users*56,000 Users*

* Figures represent user capacity* Figures represent user capacity

SingaporeSingapore2 Servers2 Servers

1 Cluster1 Cluster

5,400 Users*5,400 Users*

Solution: Consolidated TopologySolution: Consolidated TopologySolution: Consolidated TopologySolution: Consolidated Topology

Technology advancements created opportunity Technology advancements created opportunity to consolidate topology:to consolidate topology: Scalability improvements in Exchange Server 2003Scalability improvements in Exchange Server 2003 Clustering support in Windows Server 2003Clustering support in Windows Server 2003 Volume Shadow Copy Service as part of backup Volume Shadow Copy Service as part of backup

strategy for Exchange Server 2003strategy for Exchange Server 2003 Support for cached mode in Office 2003Support for cached mode in Office 2003

Solution: StrategySolution: StrategySolution: StrategySolution: Strategy

Three-phase consolidation:Three-phase consolidation: Measure baseline WAN trafficMeasure baseline WAN traffic Consolidate serversConsolidate servers Measure resultant WAN trafficMeasure resultant WAN traffic

Measurement considerationsMeasurement considerations Peak trafficPeak traffic Data managementData management Business constraintsBusiness constraints

EMEA Proof of ConceptEMEA Proof of ConceptEMEA Proof of ConceptEMEA Proof of Concept 9 sites, 11 servers, 6000 mailboxes throughout Europe 9 sites, 11 servers, 6000 mailboxes throughout Europe

chosen to be consolidated onto clustered SAN in Dublinchosen to be consolidated onto clustered SAN in Dublin Over 90% of users upgraded to Office 2003Over 90% of users upgraded to Office 2003 Five days of data collected pre and post consolidationFive days of data collected pre and post consolidation

Client instrumentationClient instrumentation MOM dataMOM data Network dataNetwork data

End users surveyed pre and post consolidation to make End users surveyed pre and post consolidation to make sure that the data matched the end user experiencesure that the data matched the end user experience

Dublin

London (438)

Stockholm (683)

Madrid (465)

Amsterdam (792)

Helsinki (142)

Lisbon (210)

Oslo (203)

Exchange Server

Mailbox

Site/RDC

Copenhagen (232)

TVP (2568)

(6000 Users)(6000 Users)

Preliminary ResultsPreliminary ResultsPreliminary ResultsPreliminary Results

Average latencies Average latencies 4 to 4 to 10x higher10x higher

Maximum elapsed time Maximum elapsed time 5 to 15x higher5 to 15x higher

End user email End user email experience experience unchangedunchanged

““Don’t notice much change since the transition…”Don’t notice much change since the transition…”

Median Maximum Elapsed Time (ms)

0200400600800

1000120014001600

OSL(2mb)

COP(3mb)

HEL(3mb)

LON(20mb)

TVP(40mb)

Site (Bandwidth)

Pre Consolidation

Post Consolidation

Network ImpactNetwork ImpactNetwork ImpactNetwork Impact Exchange accounts for 14% of network usageExchange accounts for 14% of network usage Analysis of current usage per headcount performed to evaluate Analysis of current usage per headcount performed to evaluate

network impact of consolidationnetwork impact of consolidation

Projected Exchange Traffic on Network

Local ServerLocal Server 1 Kbps/Headcount1 Kbps/Headcount

Remote Server 5 Kbps/Headcount5 Kbps/Headcount

Preliminary results indicate 2.2 – 2.5 Kbps/HeadcountPreliminary results indicate 2.2 – 2.5 Kbps/Headcount Exchange estimated to account for 29% of network usage in a Exchange estimated to account for 29% of network usage in a

consolidated world with overall network usage rising 20%consolidated world with overall network usage rising 20% Customers need to evaluate their own user profiles when planning for Customers need to evaluate their own user profiles when planning for

consolidationconsolidation

Early WAN AnalysisEarly WAN AnalysisEarly WAN AnalysisEarly WAN Analysis

Cached mode aided performanceCached mode aided performance Most users reported no problemsMost users reported no problems Peak traffic variedPeak traffic varied

Within a site, from week to weekWithin a site, from week to week Across sites, based on different user behaviorsAcross sites, based on different user behaviors

Multiple weeks of data collection required for Multiple weeks of data collection required for valid resultsvalid results

Solution: Postconsolidation Solution: Postconsolidation MeasurementMeasurementSolution: Postconsolidation Solution: Postconsolidation MeasurementMeasurement Measurement of WAN traffic by means of:Measurement of WAN traffic by means of:

Cisco NetFlowCisco NetFlow MOMMOM Outlook 2003 client health dataOutlook 2003 client health data

Consolidating ServersConsolidating Servers

A server costing $15,000 carries with it an additional $22,500 A server costing $15,000 carries with it an additional $22,500 cost of maintenance and repairs over a 3 year period. cost of maintenance and repairs over a 3 year period.

A common formula is 60% M&R and 40% capital spend. A A common formula is 60% M&R and 40% capital spend. A server costing $15,000 would end up costing $22,500 for M&R server costing $15,000 would end up costing $22,500 for M&R for a total of $37,500 over 3 years.for a total of $37,500 over 3 years.

To date, we have consolidated and removed 135 servers. At an average replacement cost of $37,500

over three years, Microsoft will save approximately $5,062,500 (125 x $37.5K) over the

next three years (not including the remaining consolidation work we have planned).

Current Office Config & CostsCurrent Office Config & Costs

InternetInternet

Small Office or Small Office or Exec SuiteExec Suite

Home or Home or RoadRoad

RedmondRedmond

Small to Large OfficeSmall to Large Office

DSL/Cable orLocal ISP

Dialup Analog or DSL/Cable

AT&T Leased

Line

AT&

T

Lease

d

Line

AT&T

Leased Line

ExchangeExchangeActive Active

DirectoryDirectory

RDCRDC

File and File and BackupBackup

ITG Cable RoomITG Cable Room

File/PrintFile/Print(Possibly) (Possibly)

Active DirectoryActive Directory

Router and Router and SwitchesSwitches

(Possibly) (Possibly) PBXPBX

Business DSL/CableApprox. $150/mo

T1 ~ $1300/MO or more

Broadband Router/ Hub/Firewall ~ $400

Cisco Router and Switches ~ $20-40K

Infrastructure Servers and Racks ~ $15-30K

Cable Room Construction- Costs = approx $??/sf- Reduces usable footprint

Communication Cost SavingsCommunication Cost Savings

City NameFY03 HC

Current WAN Utilization

(6 mo. Avg)

BroadbandInternet

Monthly CostWAN T1 Ckt

Monthly Cost

Cost Saving per

MonthEdmonton 10 21.2% $54.95 $2,926 $2,871Halifax 5 11.2% $24.95 $2,926 $2,901Winnipeg 5 13.0% $69.95 $2,926 $2,856Bloomington 13 18.9% $169.95 $1,300 $1,130Fort Lee 8 N/A $169.95 $1,300 $1,130PLAINSBORO 15 N/A $169.95 $1,300 $1,130Rochester 6 8.2% $169.95 $1,300 $1,130Richmond 13 N/A $169.95 $1,300 $1,130

$14,278$171,341Potential Annual Savings

Potential Monthly Savings

Convert existing small office CorpNet sites to new configuration this Convert existing small office CorpNet sites to new configuration this fiscal yearfiscal year Existing Small Office Internet-Only SitesExisting Small Office Internet-Only Sites

Asuncion, Birmingham, Boise, Des Moines, Grand Rapids, Harrisburg, Kingston, Louisville, Memphis, New Asuncion, Birmingham, Boise, Des Moines, Grand Rapids, Harrisburg, Kingston, Louisville, Memphis, New York, Omaha, Orlando, WashingtonYork, Omaha, Orlando, Washington

Business ValueBusiness ValueBusiness ValueBusiness Value

Avoidance of server replacement costsAvoidance of server replacement costs Utilization of excess capacityUtilization of excess capacity Reduced maintenance costs (4 percent) and Reduced maintenance costs (4 percent) and

headcount (6 percent)headcount (6 percent)

Business ValueBusiness ValueBusiness ValueBusiness Value

Increased AvailabilityIncreased Availability No decrease in user satisfactionNo decrease in user satisfaction Increase in target availability of messaging service Increase in target availability of messaging service

from 99.9% to 99.99%from 99.9% to 99.99% Clustering reduced planned outage minutesClustering reduced planned outage minutes

Provision for future IT infrastructure Provision for future IT infrastructure consolidationconsolidation

SummarySummarySummarySummary

No significant increase in WAN costsNo significant increase in WAN costs No significant decrease in user productivity or No significant decrease in user productivity or

satisfactionsatisfaction Lower operational costs and headcountLower operational costs and headcount Better availability and backup/restore Better availability and backup/restore

performanceperformance Potential for future growthPotential for future growth

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© 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Active Directory, Outlook, SharePoint, Exchange, Windows, Windows NT, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries