Dependability

Dependability

What is Dependability?Dependability is fulfilling

what I consented to do, even

if it means unexpected

sacrifice.

Dependability

What is Dependability?Words and actions are the currency of relationships, and preserving trust is easier than repairing it.

Dependability

Carry the LoadIdentify your responsibilities and set priorities—because a lot rides on your dependability.

Dependability

”“Don’t ever promise more than you

can deliver, but always deliver

more than you promise.— Lou Holtz

Dependability

for Developing Dependability

Dependability

1Be Careful What You PromiseTake commitments seriously.

Dependability

1Be Careful What You Promise •Evaluate what you can

accomplish.

•Set achievable goals.

•Avoid flippant promises.

•Take time to make a good decision.

Dependability

Clarify ExpectationsGet the details you need in order to do the right thing. 2

Dependability

Clarify Expectations•Ask clarifying questions.

•Identify your ordinary responsibilities.

•Recognize your assumptions, and make sure they are accurate.

2

Dependability

Get It DonePut the plan into action, and overcome the obstacles along the way. 3

Dependability

Get It Done•Plan your strategy.

•Find the supplies and information you will need.

•Make adjustments when challenges arise.

3

Dependability

Correct MistakesFix it now instead of waiting until later. 4

Dependability

Correct Mistakes•Develop your own quality

control checklist.

•Make it right, even if no one else has noticed.

•Look for ways to improve.

•Involve everyone who is part of the problem or the solution.

•Accept correction constructively.

4

Dependability

Have a Good AttitudeThink about what you can do today. 5

Dependability

Have a Good Attitude•Do not complain when an

agreement requires more than you anticipated.

•Pitch in and help coworkers.

•Take the first step, even when success seems impossible.

•Work through one issue at a time.

5

Dependability

Dependability

1. Name someone who demonstrates consistent dependability. How do his or her words and actions show trustworthiness?

2. When did your assumptions get you in trouble? What questions can you ask in order to clarify issues and goals?

3. What are some unexpected sacrifices you have made in order to get a job done?

4. What steps do you take to correct mistakes? How should you respond when someone corrects you?

5. How can you keep a good attitude when circumstances make your life harder?