DEPED RO XII Citizen’s Charter FRONTLINE SERVICE · 8 | Page name/date of birth/place of birth,...
Transcript of DEPED RO XII Citizen’s Charter FRONTLINE SERVICE · 8 | Page name/date of birth/place of birth,...
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DEPED RO XII
Citizen’s Charter
FRONTLINE SERVICE
DEPED RO XII
Citizen’s Charter
FRONTLINE SERVICE
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FRONTLINE SERVICE
PROCESSING OF DOCUMENTS FOR PERMIT PRIVATE SCHOOLS APPLYING FOR TEMPORARY PERMIT/GOVERNMENT RECOGNITION
APPLICATION FOR CERTFICATION, AUTHENTICATION AND VERIFICATION (CAV)
APPLICATION FOR SERVICE RECORDS/CERTIFICATION OF EMPLOYMENT
APPLICATION FOR LEAVE
APPLICATION FOR CLAIMS FOR TERMINAL LEAVE
APPLICATION FOR RETIEMENT UNDER RA 8291, PD 1146, RA 660 (PENSION PLANS) & RA 1616
FILING OF COMPLAINTS/APPEAL S/MOSTION FOR RECONSIDERATION
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PROCESSING OF DOCUMENTS FOR PERMIT PRIVATE SCHOOLS APPLYING FOR TEMPORARY PERMIT/GOVERNMENT RECOGNITION
Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break Who May Avail of the Service? Private Schools
STEPS PROCEDURES DOCUMENTARY REQUIREMENTS
OFFICES OFFICERS ALTERNATE SIGNATORY
TIME FRAME
FEE
1 Applicant’s folder shall be submitted to the office of the Regional Director and MARK RECEIVED with the date indicated therein.
New opening of School Renewal of Temporary
Permit Government
Recognition SEC Endorsement
Regional Director’s Office
Secretary 1 Minute
2 Forward documents to the CLMD Office for checking to the completeness of the requirements (Applicant must be the one to hand in the documents)
Folder(s) with lacking document(s) shall be returned to the owner without delay for completion.
Curriculum Learning and Materials Development (CLMD)
Secretary 3-5 Minutes
3 Registration/Application Fee
Documents with complete requirements
Cashier Section
Cashier 1 Minute 2,000/per level
4 Validate / Evaluate Documents
Refer to the Processing Requirements for Private
Private School
PSIC 1 Hour
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School applying for TOP/GR
5 Forward documents to the subject coordinator for comments (if necessary)
Curriculum Validation: By subject Areas Courses, modules, competencies, unit requirements, time allotment
Curriculum Learning and Materials Development (CLMD)
Subject Coordinator
Regional Education Program Supervisor (REPS)
30 Minutes
6 Visit the school and validate the authenticity of the school records.
On site validation of the team evaluators
Curriculum Learning and Materials Development (CLMD)
TEAM Evaluators
7 Recommend approval/disapproval based on the evaluation /validation
School met the minimum standard requirements
Curriculum Learning and Materials Development (CLMD)
PSIC 3-5 Minutes
8 Permit for Signature Recommended Regional Director’s Office
Regional Director
9 Record copy of approved permit to the PPRD Office
Approved Permit posted at E-BEIS website
PPRD Planning Officer
10 Release Permit Approved permits shall be endorsed to the Division Office
Curriculum Learning and Materials Development (CLMD)
Secretary
Note: a. Deadline in submission to Regional Office for recognition / renewal of permit shall be in August for succeeding year of operation b. All Documents should be based on DepEd Order No. 88, s. 2010 and: c. Enhanced Basic Education Act of Republic No. 10533
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APPLICATION FOR CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV) Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break Who May Avail of the Service? Students of elementary and secondary schools in the region/division/school levels
STEPS PROCEDURES DOCUMENTARY REQUIREMENTS OFFICES OFFICERS ALTERNATE SIGNATORY
TIME FRAME
COMMENTS
1 Applicant/s shall secure and fill up CAV application form and submit to Front Desk Clerk Receive and record application form with complete requirements together with complete scholastic records taken from school attended, and forward to receiving clerk, Records Section, DepEd Regional Office.
For the Public School Graduates: Form 137 Diploma Certificate of Graduation
issued by the school head. For the Private School Graduates: Form 137 Diploma Certificate of Graduation
issued by the school head. Special Order for
Secondary graduates issued by the Division Office for two-level schools or by Regional Office for three-
Administrative Division /Records Section
Front Desk Clerk
2-3
Minutes
2 Check to the completeness of the requirements, refer to the Legal Unit in case of discrepancy in the
Administrative Division/ Records Section
Records Clerk/ CAV In-Charge
3-5
Minutes
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name/date of birth/place of birth, etc.
level schools. For the Private Schools with Accreditation from PAASCU: Form 137 Diploma Certificate of Graduation
issued by the school head. Certification of
Accreditation from PAASCU.
Applicant/s who failed to complete their elementary or secondary curriculum level (Public/Private) shall secure following documents from the school where he/she enrolled: Certificate of Grade/level
completed Form 137
If the documents shall be used for enrollment abroad, applicants shall secure the following from school: Certificate of Grade/level
completed Form 137
3 Records Officer shall review and verify authenticity of the school records. If complete and authentic, affix signature in the application form and assign CAV number. Return the documents to Records Clerk for preparation and printing.
Administrative Division/ Records Section
Records Officer III
7-9
Minutes
4. Forward printed CAV for signature: Sign the CAV.
Administrative Division/ Records Section
Chief Admin. Officer
2-3
Minutes
5. Issue claim stub indicating the date of release at DFA five (5) working days from the date of transmittal. Advice applicant to claim his/her documents at DFA on the indicated date of release in the claim stub or thru DHL before the date of release
Records Section
Records Officer III
5-7
Minutes
6. In case scholastic records are incomplete or have discrepancies, advice applicant to back to school attended to make the correction.
Records Section
Records Officer III
1-2
Minutes
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APPLICATION FOR SERVICE RECORDS/CERTIFICATION OF EMPLOYMENT
Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm no noon break Who May Avail of the Service? Officer/employees at regional office level What are the Requirements?
1. Written request for the issuance of service record/certification of employment
STEPS APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(UNDER NORMAL CIRCUMSTANCES)
OFFICE PERSON IN-CHARGE
1 Written request Prepare the requested Service Record/Certification of Employment
Within 10 minutes Administrative/HRMO Service Record In-Charge
2 Approved RD/ Authorized Representative
Within 10 minutes Office of the Chief Administrative Officer
RD/CAO/Authorized Representative
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APPLICATION FOR LEAVE
Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break Who May Avail of the Service? Officer/Employee of the Regional Office
STEPS PROCEDURES DOCUMENTARY REQUIREMENTS
OFFICES OFFICERS TIME
FRAME COMMENTS/ASSUMPTION
1 The Officer/Employee submits form No. 6 of to the receiving officer.
Form No. 6 Form No. 41 for
Sick/Maternity Leave more than 5 days
For Vacation Leave more than 30 days-Clearance
For Leave under Magna Carta for Women (Medical Records and Doctor prescription
Administrative Division /Records Section
Receiving Officer 2-3
Minutes
2 Receiving Officer forwards to the HR for processing and recording.
Administrative Division/ Records Section
HRMO 10-15
Minutes
3 HR forward to the Office of the Chief Administrative Officer for review and recommend for approval of the Regional Director
Administrative Division/ Records Section
Administrative Officer
2-3 Minutes
4. Regional Director/Approved/Disapproved
Office of the Regional Director
Regional Direcctor
5 Minutes
That the Director is present
5. Approved/Disapproved Form No. 6 returned to HR for proper recording and releasing.
Administrative Division HRMO 2-3
Minutes
6. Administrative Division HRMO 2-3 Minutes
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APPLICATION FOR CLAIMS FOR TERMINAL LEAVE
Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm no noon break How to avail of the services?
STEPS PROCEDURES DOCUMENTARY REQUIREMENTS
OFFICE OFFICER/ SIGNATO
RY
ALTERNATE SIGNATORIES
TIME FRAME
ALLOWABLE PERIOD FOR
EXTENSION DUE TO UNUSUAL
CIRCUMSTANCES
REMARKS
1 Teachers / employees submit pertinent papers
Approved Voucher, Clearance, Cert. of Last Payment, Form 6, Xerox copy of latest appointment, SALN, Division Clearance, School Clearance, District Clearance, & Claimant’s affidavit
Receiving Section
2 Receiving Clerk forward the documents to HR Office
Receiving Section
Receiving Clerk
2 Minutes 2 Minutes
3 Review & Evaluate documents
HRM Section
3 days 3 days
4 Prepare Service Record, Cert. of Unused service credits, leave
HRM Section
2 days 2 days
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card, NOSA & etc.
5 Check accuracy of prepared documents
HRM Section & office of the AO
HRMO 5 Minutes 5 Minutes
6 Forward to the office of RD for Signature
Regional Director
Regional Director
3 Minutes 5 minutes
7 Release documents to the Acctg. Section for request for fund from DBM
HRMO & Accountant
Within 10 minutes upon completion of documents
8 DBM releases fund advice to the Accounting Section
APPLICATION FOR RETIREMENT UNDER RA 8291, PD 1146, RA 660 (PENSION PLANS) & RA 1616
Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break
STEPS PROCEDURES DOCUMENTARY REQUIREMENTS
OFFICES OFFICERS TIME FRAME COMMENTS/ASSUMPTION
1 Submit letter of intent to Letter of intent Administrative HRMO 2-3 Minutes
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retire. Copy of Attested Appointment
Division
2 HR facilitate the request of Certificate of Last Payment (CLP) from the Regional Payroll Services Unit (RPSU).
Latest Payslip
Administrative Division
HRMO 30 Minutes
The Administrative Officer is present
3 HRMO give checklist of requirements for retirement and assist the Officer/employee in the preparation of the requirements
Clearance (Application for retirement (GSIS form)
Policy Contract (GSIS) Updated Service Record Declaration of
Pendency/Non Pendency of Case
Updated SALN
Administrative Division
CAO/HRMO 10 WORKING DAYS
4 Forward all requirements to the Division Administrative Officer for review and signature and return the documents to HRMO
Administrative Division
Administrative Division
15 imns
5 Release documents to the retiree
Administrative Division
HRMO 2-3 mins
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FILING OF COMPLAINTS/APPEALS/MOSTION FOR RECONSIDERATION
Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break Who May Avail of the Service? Any person may file an administrative complaint against any DepEd Officials at the Regional Office and against teaching and non teaching personnel from the 9 divisions.
What are the Requirements? Filing Complaint
1. Full name and address of the complaint 2. Full name and address of the person complained of, as well as his position and office in the Department of Education 3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person 4. Certified true copies of the documentary evidence and affidavit of his witnesses, if any 5. Certificate of Non-Forum Shopping 6. Complaint shall be under Oath
Filing of Appeals
1. Notice of Appeal 2. Appeal Memorandum (3 copies) 3. Proof of Payment of the appeal fee
Filing of Motion for Reconsideration
1. Motion for reconsideration
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Filing Cases
Filing of Appeals
STEPS APPLICANT/CLIENT SERVICE PROVIDER
DURATION OF ACTIVITY (UNDER
NORMAL CIRCUMSTANCES)
OFFICE PERSON IN-CHARGE
FEES
1 File the appeals along with the requirements at Office of the Regional Director
Receive the notice of appeal and other documents, if any and require the client to pay the filing fee
Within 30 minutes Administrative Division/Records Section
Receiving Clerk/authorized employee
2 Pay to the cashier Process payment notice and issue Official Receipt (O.R)
Within 15 minutes Administrative Division/Cashier Section
Cashier P300
3 Return to the receiving office. Present O.R.
Received Proof of Payment (O.R.)
Within 15 minutes Administrative Division/Records Section
Receiving Clerk/authorized employee
STEPS APPLICANT/CLIENT SERVICE PROVIDER
DURATION OF ACTIVITY (UNDER
NORMAL CIRCUMSTANCES)
OFFICE PERSON IN-CHARGE
FEES
1 File the complaints along with the requirements at Office of the Regional Director
Receive the complaints and other documents, if any
Within 30 minutes Administrative Division/Records Section
Receiving Clerk/authorized employee
2 Receive the copy of the documents/complaint
Issue the receiving copy of the client
Within 20 minutes Administrative Division/Records Section
Receiving Clerk/authorized employee
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4 Receive the receiving copy of the appeal
Issue the receiving copy of the client
Within 15 minutes Authorized employee
Filing of Motion for Reconsideration
STEPS APPLICANT/CLIENT SERVICE PROVIDER
DURATION OF ACTIVITY (UNDER
NORMAL CIRCUMSTANCES)
OFFICE PERSON IN-CHARGE
FEES
1 File the motion for reconsideration at Office of the Regional Director
Receive the motion for reconsideration and issue the receiving copy of the client
Within 10 minutes Administrative Division/Records Section
Receiving Clerk/authorized employee