Information Security Management - Government Accountability Office
DEPARTMENT OF SAFETY & SECURITY · security systems transportation & parking services management...
Transcript of DEPARTMENT OF SAFETY & SECURITY · security systems transportation & parking services management...
DEPARTMENT OF SAFETY & SECURITY2013 ANNUAL REPORT
CONTENTS
The University of Chicago
Department of Safety & Security
6054 South Drexel Avenue
Chicago, Illinois 60637
safety-security.uchicago.edu
LETTER FROM THE ASSOCIATE VICE PRESIDENT & CHIEF OF POLICE
MISSION
THE AREA WE SERVE
WHO WE ARE
BY THE NUMBERS
COLLABORATIONS
INITIATIVE HIGHLIGHTS
RECOGNITIONS
2
5
6
7
8
10
22
34
3
For the Department of Safety & Security, 2013 proved to be an
exceptional year, full of examples that demonstrate our strong
commitment to serving the University community and fostering a
campus environment that is a safe place to study, work, and live. In
2013, the overall violent crime rate dropped significantly within the
UCPD patrol area, due in large part to the hard work and dedication
of the members of the department.
A big part of our mission is to strengthen ties with our surrounding community, and
2013 gave us many innovative ways to increase our engagement with our neighbors.
While the University of Chicago spearheaded the redevelopment efforts along the 53rd Street corridor,
which includes a new building housing hundreds of University staff members and a growing retail
corridor, the University of Chicago Police Department (UCPD) supported these efforts by increasing its
presence in the area. Additionally, our Transportation & Parking Services unit created a new express
shuttle route, offering a free and reliable way to travel between the main campus and this increasingly
vibrant area. Thus far, the route has proven a success as evidenced by steady ridership growth.
To support security initiatives at University-affiliated grammar and high schools, two new directors of
security were hired. Having these two roles within the University’s Department of Safety & Security helps
us provide a more comprehensive and cohesive security presence for the entire community we serve.
The UCPD also became a full-service police department at the beginning of 2013. The UCPD now
operates as an independent police agency, allowing University police officers to file their own cases,
process their arrestees, and bring cases directly before the State’s Attorney.
I am very proud of the work we accomplished throughout the year. It was especially gratifying to be
recognized outside of our organization for our efforts. Of note was our fourth place ranking in the
Security 500 Survey, marking the first year we participated in the survey. Our Security Systems unit
was also recognized for its work by winning CBORD’s Visionary Award.
Many of these achievements were made possible through collaborative efforts with other University
departments, our external partners, and with our units working together to accomplish the goals we set
forth for the year. This annual report recognizes those important partners in our work, and highlights just
some of the accomplishments of our men and women in the Department of Safety & Security
throughout 2013.
MARLON C. LYNCH
Associate Vice President for Safety, Security, and Civic Affairs & Chief of Police
LETTER FROM THE ASSOCIATE VICE PRESIDENT & CHIEF OF POLICE
2
The Department of Safety & Security is dedicated to promoting a safe and secure
environment in which knowledge may be freely and rigorously pursued.
To achieve this mission, we call upon our collective skills and expertise to provide an integrated
safety program through collaborative partnerships, while adhering to our core values of:
RESPECTEngage members of the diverse community with dignity and compassion INTEGRITYPerform our duties with an unwavering commitment to a code of honesty SERVICEServe with creativity and competence, and actively contribute to the
well-being of our community through the understanding of its needs, values, and goals
EXCELLENCEStrive for the highest of standards in our work every day
MISSION
RISE
54
POLICE DEPARTMENT
SECURITYSYSTEMS
TRANSPORTATION& PARKING SERVICES
MANAGEMENT OPERATIONS
OFFICE OF THE ASSOCIATE VICE PRESIDENT
OFFICE OFEMERGENCY
MANAGEMENT
ENVIRONMENTAL HEALTH AND SAFETY
SECURITYSERVICES
76
WHO WE ARE
S. G
reen
woo
d Av
e.
OF CHICAGO
E. 35th St.
E. 37th St.
E. Browning St.
S. V
ince
nnce
s A
ve.
E. 37th St.
E. 36th St.
S. C
otta
ge G
rove
Ave
.
S. V
erno
n A
ve.
S. R
hode
s A
ve. E. 38th St.
S. E
llis A
ve.
E. Pershing Rd.
E. Oakwood Blvd.
E. 41st St.E. 41st St.
E. 40th St.E. 40th St. E. 40th St.
S. L
ake
Park
Ave
.
S. D
r. M
artin
Lut
her K
ing
Dr.
E. 42nd Pl.
E. 43rd St.
E. 42nd St.
E. Bowen Ave. E. 41st Pl.
S. V
ince
nnce
s A
ve.
S. S
t. La
wre
nce
Ave
.
S. C
ham
plai
n A
ve.
S. L
angl
ey A
ve.
S. E
vans
Ave
.
S. V
erno
n A
ve.
S. B
erke
ley
Ave
.
E. 44th St.
S. O
aken
wal
d Av
e.
E. 42nd Pl.
E. 44th Pl.
S. U
nive
rsity
Ave
.
E. 45th St.
E. 46th Pl.
E. 47th St.
E. 46th St.
E. 45th Pl.
S. E
vans
Ave
.
S. S
t. La
wre
nce
Ave
.
S. F
orre
stvi
lle A
ve.
S. V
ince
nnce
s A
ve.
S. C
ham
plai
n A
ve.
S. L
angl
ey A
ve.
S. E
vans
Ave
. E. 48th St.
E. 48th Pl.
E. 49th St.
S. D
rexe
l Blv
d.
S. C
otta
ge G
rove
Ave
.
S. E
llis
Ave
.
S. G
reen
woo
d A
ve.
S. K
enw
ood
Ave
.
S. W
oodl
awn
Ave
.
S. K
imba
rk A
ve.
S. L
ake
Park
Ave
.
E. 46th St.
E. 51st St.
E. 50th St.
E. 50th Pl.
S. D
orch
este
r Ave
.
E. Hyde Park Blvd.
tsaE .S
S. La
ke Sh
ore D
r.
S. L
ake
Shor
e D
r.
S. K
enw
ood
Ave
.
E. 52nd St. S. H
arpe
r Ave
.
E. 52nd St.
Drexel Dr.
S. D
rexe
l Ave
.
S. In
gles
ide
Ave
.
S. E
llis
Ave
.
S. G
reen
woo
d A
ve.
S. U
nive
rsity
Ave
.
S. K
imba
rk A
ve.
S. D
orch
este
r Ave
. S. B
lack
ston
e A
ve.
E. 54th St.
E. 53rd St.
E. 54th St.
S. C
otta
ge G
rove
Ave
.
S. M
aryl
and
Ave
. E. 53rd St.
E. 54th Pl.
E. 55th St.E. 55th St.
S. R
idge
woo
d Ct
.
S. H
arpe
r Ave
.
E. 54th Pl.
.evA llenroC . S
. dvl B kraP edyH . S
E. 56th St.
E. 57th St.S. D
rexe
l Ave
.
S. M
aryl
and
Ave
.
S. H
arpe
r Ave
.
E. 58th St.
S. S
tony
Isla
nd A
ve.
S. C
orne
ll D
r.
E. 61st St.
E. 59th St.
North Midway Plaisance
South Midway Plaisance
E. 60th St.
S. D
r. M
artin
Lut
her K
ing
Dr.
S. C
otta
ge G
rove
Ave
.
S. S
t. La
wre
nce
Ave
.
S. R
hode
s A
ve.
S. E
berh
art A
ve.
S. V
erno
n A
ve.
S. C
ham
plai
n A
ve.
S. L
angl
ey A
ve.
S. E
vans
Ave
.
S. D
rexe
l Ave
.
S. E
llis
Ave
.
S. In
gles
ide
Ave
.
S. U
nive
rsity
Ave
.
S. G
reen
woo
d A
ve.
S. K
imba
rk A
ve.
S. K
enw
ood
Ave
.
S. D
orch
este
r Ave
.
E. 62nd St.
E. 63rd St.
E. 61st St.
S. W
oodl
awn
Ave
.
S. H
arpe
r Ave
.
E. 64th St.
E. 65th St.
E. Marquette Rd.
E. 65th St.
JACKSON PARK
S. L
ake S
hore
Dr.
E. Marquette Dr.
E. Hayes Dr.
NORTH
THE UNIVERSITY
WASHINGTON PARK
S. E
llsw
orth
Dr.
Morg
an Dr.
Payn
e Dr
.
Rainey Dr.
S. D
orch
este
r Ave
.
S. E
llis
Ave
.
S. U
nive
rsity
Ave
.
E. 59th St.
E. 60th St.
S. C
otta
ge G
rove
Ave
.
S. S
tony
Isla
nd A
ve.
S. W
oodl
awn
Ave
.
S. L
ake
Park
Ave
.
S. K
enw
ood
Ave
.
S. W
oodl
awn
Ave
.
E. 61st St.
E. 50th St.
S. B
lack
ston
e A
ve.
E. 52nd St.
E. 58th St.
E. 64th St.
E. 45th St.
E. 47th St.
E. 38th St.
E. Oakwood Blvd.
S. B
lack
ston
e A
ve.
E. 56th St.
E. 53rd St.
E. 63rd St.
E. 61st St.
S. M
aryl
and
Ave
.
S. D
rexe
l Ave
.
S. E
llis
Ave
.
S. In
gles
ide
Ave
.
. evA ll enroC . S
End Ave.
Corn
ell D
r.
E. 57th Dr.
E. 65th Pl.
S. R
icha
rd A
ve.
S. R
usse
ll Dr
.
E. Best Dr.
Payn
e Dr
.
E. 66th Pl.
E. 65th St.
.evA tterevE . S
S. Sh
ore
Dr.
E. 46th St.
S. B
lack
ston
e A
ve.
17
16
151413
12
10119
7
6
218
34
19
5
1
2
18
Campus
University Buildings
Visitor Parking
Permit Parking
UC Medicine Parking
University Building & UC Medicine Parking
ADA Accessible Parking
KEY
THE AREA WE SERVE
DEPARTMENT OF SAFETY & SECURITY
71%of violent crime cases were cleared by arrest
36,000+visitors parked in the largest parking facility
1,264,972rides on University-subsidized CTA routes
6,925 employees trained by Environmental Health and Safety
1,602 laboratory inspections conducted
96.8% radiation laboratories in compliance
23.87% decrease in violent crime in Hyde Park
1,057,966rides taken on UGo shuttles
1,300calls averaged a week in the Emergency Communications Center
98
BY THE NUMBERS
The University of Chicago Police Department’s Community Relations Unit reached out to
business owners along 53rd Street and throughout the Hyde Park community to create a
merchants group to increase communication and collaboration among business owners and
the police. Through both in-person meetings and an online forum, the purpose of the group
is to communicate safety information and share security best practices to reduce crime and
the opportunity to commit crime in this area.
UCPD OUTREACH TO THE LOCAL BUSINESS COMMUNITY
1110
COLLABORATIONS
The University of Chicago Police Department partners with UCEMS (University of Chicago
Emergency Medical Services) student volunteers who provide medical response assistance
for large-scale and high-profile events around campus. Working in tandem with the UCPD
gives these student volunteers practical, hands-on experience to responding in the event of
a medical emergency.
In 2013, the UCPD purchased bikes for the student volunteers to shorten their response time
and improve their ability to move through a crowd. The UCEMS volunteers also provided
first aid and CPR training to UCPD officers, which gave the volunteers the practice and
training hours required for their certifications.
UCPD COLLABORATION WITH UCEMS STUDENT VOLUNTEERS
12 13
COLLABORATIONS
Environmental Health and Safety (EH&S) expanded its Combined Access Training Tracking System
(CATTS) to provide enhanced notification options and a new reporting system using Excel workbook.
The upgraded system also features improvements to its training classifications that identify required
or recommended classes and allows for more accurate training profiles.
The growth of this system is the result of a collaborative effort between the programmers from the
University’s Biological Sciences Division Health Studies, departments providing mandatory safety
training, such as EH&S, Radiation Safety, Biological Safety Office, and Animal Resource Center, in
addition to continuous feedback from stakeholders such as Facilities Services. Human Resource
administrators can also use this site to manage departmental training requirements.
CATTS allows all University staff to view their training profile and print certificates to ensure
compliance with training requirements.
ENVIRONMENTAL HEALTH AND SAFETY’S TRAINING TRACKING SYSTEM
1514
COLLABORATIONS
The Office of Radiation Safety worked in conjunction with several University of Chicago
Medicine departments, its administration, and contractors to design and construct a lead-lined
shielded room at the University of Chicago Comer Children’s Hospital. This room provides a
safe environment for therapeutic amounts of radioactive material to be given to pediatric
cancer patients, while keeping the outside, surrounding areas safe from exposure. Radiation
Safety also helped develop standard operating procedures and continues to provide radiation
safety training for those who work in this specially designed facility.
RADIATION SAFETY’S LEAD-LINED ROOM AT COMER CHILDREN’S HOSPITAL
16 17
COLLABORATIONS
The development of the 53rd Street corridor in the Hyde Park community, which
includes the Harper Court building housing several hundred University staff, as well as
new restaurants and businesses, increased the need for transportation to and from the
main campus area. In collaboration with key stakeholders and those members of the
University community that would be the most frequent travelers along his route,
Transportation & Parking Services launched a new express shuttle in late 2013 to address
this need. The 53rd Street Express Shuttle provides regular and direct transportation
between campus and 53rd Street, making it safe and easy for members of the University
community to travel to both areas.
53RD STREET EXPRESS SHUTTLE LAUNCHED
1918
COLLABORATIONS
To implement and provide a comprehensive security program for the University’s affiliated schools,
two new directors of security were hired in 2013. Fountain L. Walker is the Director of Safety &
Security Services for the University of Chicago Laboratory Schools while Tommye S. Sutton is the
Director of Charter School Security. Both directors serve as liaisons to the UCPD and have a direct
reporting relationship with the University’s Chief of Police.
Since joining the University, the directors have implemented safety and security processes and
best practices, and developed emergency management and response plans. These efforts were
achieved through partnerships with other units within the Department of Safety & Security,
to collaboratively further the department’s reach into the greater campus community.
DIRECTORS OF SECURITY FOR UNIVERSITY-AFFILIATED SCHOOLS
2320 21
COLLABORATIONS
On January 1, 2013, the University of Chicago Police Department became a full-service police
department. While a great deal of training and preparation had been done leading up to
this time, the UCPD smoothly transitioned its duties and responsibilities when needed and
continued to do so throughout the year.
TRANSITION TO A FULL-SERVICE POLICE DEPARTMENT
2322
INITIATIVE HIGHLIGHTS
In an effort to provide University parking permit holders with the ability to easily renew
their quarterly and annual permits, Transportation & Parking Services launched an online
permitting system in fall 2013. This online service allows permit holders to renew their
permits and ensure their contact and parking information is accurate and up-to-date.
While Transportation & Parking Services maintains office hours for those who wish to
continue to renew their permits in person, the online system’s ease of use and efficiency
has proven popular among most permit holders.
ONLINE PERMIT RENEWAL SYSTEM
2524
INITIATIVE HIGHLIGHTS
2726
The Department of Safety & Security continued to look for ways to strengthen its relationships
and outreach in the community it serves. Highlights of these efforts include a partnership with
local bike shop Blackstone Bikes to introduce biking and teach safe biking practices to children
in the area; personnel volunteering more than 1,200 hours of their time to mentor students
at Donaghue Elementary School; and participating in several household goods, toy, and food
drives for organizations located within our community.
INCREASED COMMUNITY SERVICE EFFORTS
INITIATIVE HIGHLIGHTS
2928
The Security Systems team continued its campus-wide initiative to convert the University’s
buildings to one security access platform. In 2013, Security Systems installed new cameras
or converted existing cameras and access cards to the NICE/CBORD system. Cameras were
installed at every main entrance with an access card system and other frequently-used
entrances to buildings. Door contact systems were also added to help provide more secure
buildings and more effective ways to monitor the traffic that passes through them.
By the end of 2013, nearly all of the University’s buildings had card access control
supported by one system. The Emergency Communications Center can now monitor more
easily for emergencies, and if one does occur, access to the building can be electronically
controlled as needed.
SECURITY ACCESS CONTROL
INITIATIVE HIGHLIGHTS
The University’s Emergency Management Plan was revised to fit a functional format and
to be aligned with the Department of Education’s Guide for Developing High-Quality Emergency
Operations Plans for Institutions of Higher Education. This plan identifies 13 different
functions the University may perform during an emergency and assigns responsibility
to certain departments to maintain and grow the capability of that function.
ENHANCED EMERGENCY MANAGEMENT PLAN
3130
INITIATIVE HIGHLIGHTS
Throughout the year, UCPD officers and Emergency Communications personnel received Crisis
Intervention Training. Department personnel who received this specialized training have assisted with
training in the Student Counseling Center and are often called upon to respond to students and
community members in distress. This training also allows the officers and Emergency Communications
Center personnel to better assist anyone in the extended patrol area who may suffer from
mental illness or are experiencing a crisis.
CRISIS INTERVENTION TRAINING
3332
INITIATIVE HIGHLIGHTS
THE NICE AWARD FOR SECURITY
The Department of Safety & Security was recognized for leveraging our NICE’s Security portfolio
to improve safety, security, and operations.
CBORD VISIONARY AWARD
For standardizing and expanding security technologies across our large and unique jurisdiction, and
centralizing our controls for greater situational awareness, the Department of Safety & Security was
given the Visionary Award.
SECURITY 500 SURVEY
The Department of Safety & Security earned a fourth place ranking in the higher education sector of
Security Magazine’s Security 500 Benchmarking Survey, an annual ranking of 17 vertical markets in
a variety of industries. Safety-related programs, enterprise risk management processes, and security-
related functions and responsibilities are a few of the criteria used to determine the rankings.
THE DEPARTMENT OF SAFETY & SECURITY RECEIVED THE FOLLOWING RECOGNITIONS IN 2013:
35234
RECOGNITIONS
37