Department of Consumer and Regulatory Affairs

Government of the District of Columbia Department of Consumer and Regulatory Affairs

March 12 2021

The Honorable Phil Mendelson Chairman Committee of the Whole Council of the District of Columbia 1350 Pennsylvania Avenue NW Washington DC 20004

Re Responses to FY 2020 and FY 2021 to date Performance Oversight Hearing Questions

Dear Chairman Mendelson

In response to the Committee of the Wholersquos performance oversight questions related to the Department of Consumer and Regulatory Affairs (DCRA) I respectfully submit the following information I look forward to appearing before the Committee to discuss DCRArsquos activities in FY 2020 and FY 2021 to date Thank you for the opportunity

Sincerely

By ____________________________________ Ernest Chrappah Director Department of Consumer and Regulatory Affairs

Department of Consumer amp Regulatory Affairs ǀ 1100 4th Street SW Washington DC 20024 ǀ 2024424400 ǀ dcradcgov

Department of Consumer and Regulatory Affairs

FY20 to FY21 YTD PERFORMANCE OVERSIGHT QUESTIONS

March 12 2021

PERFORMANCE OVERSIGHT HEARING - DCRA

Department of Consumer amp Regulatory Affairs ǀ 1100 4th Street SW Washington DC 20024 ǀ 2024424400 ǀ dcradcgov 2

Question 1

Please provide as an attachment to your answers a current organizational chart for your agency with the number of vacant and filled FTEs marked in each box Be sure to indicate inspectors wherever they may be on the organizational chart Include the names of all senior personnel Also include the effective date on the chart

Please see attachment ldquoDCRA Oversight Question 1 Organizational Structurerdquo Question 2 Please provide as an attachment a Schedule A for your agency which identifies all employees by titleposition current salary fringe benefits and program office as of March 1 2021 The Schedule A also should indicate all vacant positions in the agency Please do not include Social Security numbers Please see attachment ldquoDCRA Oversight Question 2 Schedule Ardquo Question 3 Please list as of February 1 all employees detailed to or from your agency if any anytime this fiscal year (up to the date of your answer) For each employee identified please provide the name of the agency the employee is detailed to or from the reason for the detail the date the detail began and the employeersquos actual or projected date of return

Name Hiring

Agency Detailed To Reason for

Detail Date of Detail Projected Date

of Return

LaNesha Kearse

DCRA

MOTA

Temporary personnel support to the Mayorrsquos Office of Talent and Appointments (MOTA)

August 2019

6302021

Question 4 For fiscal year 2020 please list each employee whose salary was $125000 or more For each employee listed provide the name position title salary and amount of any overtime and any bonus pay



Employee Name Title FY20 Salary

($)

FY20 Overtime

Amount ($) FY20 Bonus Amount ($)

AbdirahmanAbukar Budget Director 18739300 - - Agosto JrPedro Chief Information Officer 16171000 - -

AkhranJoscaira Chief Management

Operations 15691500 - -

AlexanderAntoinette C Supervisory Contract Liaison

Specialist 12875000 - - AmpeduEric Osei Program Manager 14000000 - -

Bailey Christopher M Deputy Division Chief 12928045 - -

BeetonKathleen A Deputy Program Manager for

Zoning 13911709 - - BocockMonique Supervisory Attorney Advisor 15834643 - - CareiroVanessa Program Manager 13699000 46102 - ChrappahErnest Director 20319936 - -

Clay IIILeroy Associate Chief Financial

Officer 21406400 - - CroweTiffany J Chief Operations Officer 15886538 - -

De SouzaJuliana R Operations Manager 12800000 - - DreistRoland F Surveyor DC 16076957 - - GodieEnyew Agency Fiscal Officer 15721900 - -

HarshawElizabeth Program Manager 13342410 - - IjaolaAbiola Oluwayemisi

Supervisory Information Technology Specialist (OS) 12922380 75588 -

IsakovLeonid Program Manager 13500000 - - KonstantopoulosMelanie Deputy General Counsel 13500000 - -

KuhlJonathan Supervisory Legislative and

Public Policy Officer 14008000 - - Kwan-HuiShirley S Deputy Director 16876035 - - LegrantMatthew Zoning Administrator 16848748 - - LesterSydney A Fire Protection Manager 13890403 - -

McallisterRoland Manager Revenue 14084900 - - McGrawEsther Y Supervisory Attorney Advisor 15394652 - -

NielsenMarc Agustin Attorney Advisor 12682900 - - ParkRaphael Hwi Program Manager 13444970 - -

Parker WoolridgeDoris A Attorney Advisor 14594100 - -

ParkerVincent Administrator (Business amp

Professional Licensing) 14696678 - ParsonsKeith David Attorney Advisor 13015700 - - PatelDineshkumar A Project Manager 13353700 51360 -

RamprashadDennis D Controller 19077300 - -




($)

FY20 Overtime


ReddiJyothi Supervisory Information

Technology Specialist (OS) 14658200 - - ReissJeffrey Program Manager 12719100 708025 - RicksTanya Human Resources Manager 13338500 - -

RiveraJose Supervisory Information

Technology Specialist (OS) 14500000 - -

SladeKeith O Management amp Program

Analyst 12689700 4840363 - SniderJoseph Deputy Surveyor 13202219 1193278 -

SpenceShannon Budget Officer 12647900 - -

TatumDonald F Labor amp Employee Relations

Liaison 12689700 - - TengenTita A Manager Financial Reporting 15270500 - -

WashingtonPamela B Enforcement Administrator 13551230 - - WeaverDaniel S Program Manager 12941100 - -

WhitescarverClarence G Chief Building Official 14605915 - -

Williams ByrdJill Management amp Program

Analyst 12689700 - -

(a) For fiscal year 2021 please list each employee whose salary is or was $125000 or more For each employee listed provide the name position title salary and amount of any overtime and any bonus pay as of the date of your response


($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)

AbdirahmanAbukar Budget Director 18739300 - - Agosto JrPedro Chief Information Officer 16171000 - - AkhranJoscaira Chief Management Operations 15691500 - -


Specialist 12875000 - - AmpeduEric Osei Chief Administrative Officer 14980000 - -

BaileyChristopher M Deputy Division Chief 12928045 - -


Zoning 13911709 - - BocockMonique Supervisory Attorney Advisor 15834643 - - CareiroVanessa Enforcement Administrator 14600000 - - ChrappahErnest Director 20319936 - -




($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)



De SouzaJuliana R Operations Manager 12800000 - - GodieEnyew Agency Fiscal Officer 15721900 - -

HarshawElizabeth Program Manager 13342410 - -

Hobbs NewmanSherryl A Program Manager (Short-Term

Rental) 12900000 - -

IjaolaAbiola Oluwayemisi Supervisory Information

Technology Specialist (OS) 12922380 - - IsakovLeonid Program Manager 13500000 - -

KonstantopoulosMelanie Deputy General Counsel 13500000 - -



McallisterRoland Manager Revenue 14084900 - -

McGrawEsther Y

Supervisory Attorney Advisor

15394652 -

-

NielsenMarc Agustin Attorney Advisor 12682900 - - ParkRaphael Hwi Chief Performance Officer 14386100 - -


Professional Licensing) 14696678 - ParsonsKeith David Attorney Advisor 13015700 - - PatelDineshkumar A Project Manager 13353700 - -







Analyst 12689700 164722 - SniderJoseph Surveyor DC 14253876 - -

SpenceShannon Budget Officer 12647900 - - TatumDonald F Labor amp Employee Relations 13021700 - -




($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)

Liaison TengenTita A Manager Financial Reporting 15270500 - -

Waters IIINeville R Management amp Program

Analyst 13353700 - - WeaverDaniel S Program Manager 12941100 - -



Analyst 12689700 - - Question 5 Please list in descending order the top 15 overtime earners in your agency for fiscal years 2019 and 2020 For each state the employeersquos name position or title salary and aggregate overtime pay

FY 2019

Employee Name Title FY 2019 Salary ($)

FY 2019 Overtime

Amount ($) BassBrandon G Program Analyst 9234000 3151861 FowlerLori M Program Support Specialist 7498300 2752114

ManningDerron Housing Code Inspector I 5875900 2071330 ByrdMichael A Housing Code Inspector II 8328700 1988583

FergusonWayne Plans Reviewer 10981100 1183204 GibbsLeShanda N Engineering Technician 9482200 992469

HaderaSemere Supervisory Structural Engineer 9253895 951518 JenkinsMichael Housing Code Inspector I 6903700 904153

BarberChyna Engineering Technician 8489400 892106

WarrenHector Ernesto

Engineering Technician

9234000

784949

SimpkinsRobert C Program Analyst 10971000 742606 Brown-

WIlliamsMarie A Program Support Specialist 6561100 722886

HashmiSyed General Engineer Mechanical 8737600 717520 MutiaSamuel Plans Reviewer 8985800 715230

LuQing Plans Reviewer 10226800 656381



FY 2020

Employee Name Title FY 2020 Salary FY 2020 Overtime Amount

SladeKeith O Management amp Program Analyst $12689700 $4840363 SniderJoseph Deputy Surveyor $13202219 $1193278 ReissJeffrey Program Manager $12719100 $708025

PyuzzaJerome Program Manager $11903300 $348564 GreenTed W Information Technology Specialist $12222700 $343764

StrohmanDuane A Information Technology Specialist $6757800 $260728 SullivanDonald W Program Manager $11070172 $248099

WyeAwan Fleet Program Specialist $8578400 $241269 BryantMarsita T Support Services Specialist $8744000 $195884

MackellAnthony D Support Services Assistant $5980700 $168207 BennettWilliam B Program Support Assistant (OA) $5500700 $154708 Ball JrEdward W Building Code Inspector II $10533900 $151743

BrooksMary Shirlene Program Support Specialist $7110600 $138452 GamboaFerdinand A Housing Inspection Program Manager $11502928 $135493

BarnesMary A Information Technology Specialist $10533900 $121545 Question 6 For fiscal years 2020 and 2021 (as of March 1) please provide a list of employee bonuses or special award pay granted that identifies the employee receiving the bonus or special pay the amount received and the reason for the bonus or special pay Please see below table for employee bonus pay for FY 2020 and FY 2021 (as of March 1) There are no special award payments made for the same period

Bonuses Employee Name Bonus Paid($)

Reason

FY 2020 Lord-Sorensen Adrianne

$209226 Bonus paid pursuant to the Legal Services Act

Question 7 For fiscal years 2020 and 2021 (as of March 1) please list each employee separated from the agency with separation pay State the amount and number of weeks of pay Also for each state the reason for the separation



Fiscal Year

Employee Reason Number of weeks Amount ($)

FY 2020 Employee A MSS Non-Disciplinary Separation 8 weeks $2371840 FY 2020 Employee B MSS Non-Disciplinary Separation 10 weeks $23200 FY 2020 Employee C MSS Non-Disciplinary Separation 10 weeks $25000 FY 2021

(as of March 1) Employee D MSS Non-Disciplinary Separation 10 weeks $22812 FY 2021

(as of March 1) Employee E MSS Non-Disciplinary Separation 8 weeks $16320

Question 8 For fiscal years 2019 2020 and 2021 (as of March 1) please state the total number of employees receiving workerrsquos compensation payments

Fiscal Year Total Number of Employees

FY 2019 3

FY 2020 0

FY 2021 0

Question 9 Please provide the name of each employee who was or is on administrative leave in fiscal years 2020 and 2021 (as of March 1) In addition for each employee identified please provide (1) their position (2) a brief description of the reason they were placed on leave (3) the dates they wereare on administrative leave (4) whether the leave wasis paid or unpaid and (5) their current status (as of March 1 2021)

Date Leave Status

Current Status as of March 1 Description

Supervisory Records amp

Info Management

Specialist

18-Feb-21 Paid Separated MSS Non-Disciplinary Separation



Date Leave Status


Weights and Measures Program Manager

17-Oct-19 Paid Active (Back to work) Investigation

Housing Inspection Program Manager


Investigator 8-Jun-20 Paid Active (Back to work) COVID-19

Program Manager 25-Mar-20 Paid Active (Back to

work) COVID-19

Management Program Analyst

19-Mar-20 Paid Active (Back to work) COVID-19

Question 10 For fiscal years 2020 and 2021 (as of March 1) please list in chronological order all intra-District transfers to or from the agency Give the date amount and reason for the transfer



FY 2020 Intra-District Transfers to Other Agencies

Date Seller Agency Reason Amount 1012019 Purchase Card Transactions (PX0) PurchaseTravel Card $16075485 10152019 Department of Energy amp Environment (KG0) Green Building Fund $75344295 11142019 Office of the Chief Technology Officer (TO0) FY20 - DC NET SWEEP $2662720 11142019 Office of Finance and Resources Management (AS0) FY20 TELECOM - RTS $106889 1212019 Department of Public Works (KT0) Fleet Services $18486897 2192020 Mayors Office on Asian and Pacific Islander Affairs

(AP0) MOAPIA - Community Education and Outreach

$3051866

3122020 Office of Unified Communications (UC0) Radio Communications

$199306

462020 Office of the Attorney General (CB0) Legal Services - DCRA Boards and Commissions

$8113300

4292020 Office of Finance and Treasury (AT0) Armored Car Service $300000 512020 Office of Finance and Treasury (AT0) Cashier Services $33326150 572020 Office of Finance and Treasury (AT0) Merchant Service Fees $31523831 8312020 Department of Public Works (KT0) Trash Disposal

Services $1323950

8312020 Department of Public Works (KT0) Recycling Services $22572 9302020 Office of Disability Rights (JR0) Sign Language

Interpretation Service $255000

Total FY20 Intra-District Transfers to Other Agencies

$190792261

FY 2020 Intra-District Transfers from Other Agencies

Date Buyer Agency Project Title Amount 10162019 Department of Energy amp Environment (KG0) Renewable Energy

Development Fund $7764287

1182019 Department of Energy amp Environment (KG0) DOEE Flood Damage Assessment

$2491901

352020 Office of the State Superintendent of Education (GD0) Child Development Licenses - Home Inspections

$765000

Total FY20 Intra-District Transfers from Other Agencies

$11021188



Question 11 Please list in chronological order every reprogramming of funds into or out of the agency for fiscal years 2020 and 2021 (as of March 1) Include a ldquobottom linerdquo that explains the revised final budget for your agency For each reprogramming list the reprogramming number (if submitted to the Council for approval) the date the amount and the rationale There was no reprogramming action in or out of DCRA during FY2020 and FY2021 as of March 1 Please see below for the information on the revised final FY2020 budget for DCRA


Date Seller Agency Reason Amount 10282020 Department of Human Resources (BE0) Suitability -

Background Checks $1324522

1112020 Purchase Card Transactions (PX0) PurchaseTravel Card $20600000 11102020 Department of Energy amp Environment (KG0) Green Building Fund $90000000 1232020 Department of For-Hire Vehicles (TC0) GPS Tracking System $44947900 152021 Department of Small and Local Business Development

(EN0) Salesforce License for DCRA users

$20444

152021 Office of Contracts and Procurement (PO0) Dedicated Contracting Officer

$15762291

1122021 Office of the Chief Technology Officer (TO0) FY21 - DC NET SWEEP $5000000 1122021 Office of Finance and Resources Management (AS0) FY21 TELECOM - RTS $5000000 1152021 Department of Public Works (KT0) Fleet Services $20878903 242021 Office of Unified Communications (UC0) Radio

Communications $199307


$203733367


Date Buyer Agency Reason Amount 10282020 Department of Energy amp Environment (KG0) Renewable Energy


11122020 Department of General Services (AM0) Licensing for Security Guards

$1062000


$28750000


$44686413



Question 12 Please list in chronological order every reprogramming within your agency during fiscal year 2021 to date Also include both known and anticipated interagency reprogrammings For each give the date amount and rationale There was no reprogramming action within DCRA during FY2020 and FY2021 as of March 1 Question 13 For fiscal years 2020 and 2021 (as of March 1) please identify each special purpose revenue fund maintained by used by or available for use by your agency For each fund identified provide (1) the revenue source name and code (2) the source of funding (3) a description of the programs that generates the funds (4) the amount of funds generated annually by each source or program and (5) expenditures of funds including the purpose of each expenditure For (4) and (5) provide specific data for fiscal years 2019 2020 and 2021 (as of March 1) and give starting and ending balances You may wish to present this information first as a list (for numbers 1-5) and then as separate tables for numbers 4 and 5

FY 2020

FY 2020 Revised Budget - Local Fund Effective Date Description Amount 1012019 Original (Approved) FY 2020 Budget $2750156125 852020 FY 2020 Mid-Year budget reduction in the

supplemental budget approved by Council ($35000000)

FY 2020 Revised Budget - Local Fund $2715156125 FY 2020 Revised Budget - Special Purpose Revenue (SPR) Funds

Effective Date Description Amount 1012019 Original (Approved) FY 2020 Budget $4034235154 12242019 Additional budget approved for nuisance

abatement and proactive inspection contracts

$120000000

1232020 Additional budget approved for accelerated plan review contracts

$100000000


$200000000

9302020 Year-End budget reductions to expenditures andor revenue level

($657619333)

FY 2020 Revised Budget - SPR Funds $3796615821 FY 2021

There have been no reprogramming actions in or out of DCRA so far in FY 2021



Nuisance Abatement Fund (6006) Source of Funding Owners of properties known as nuisance properties which are in violation of DCRA codes or regulations are assessed a fee for cost the District incurs in cleaning up the property Vacant Property Registration Proactive Inspection Fees Rental Accommodation Fees Description of Program Coordinates and monitors enforcement of violations cited by the agencyrsquos regulatory programs registers vacant properties to encourage their return to productive use and abates nuisances on properties throughout the District Purpose of Expenditures 64 FTEs - salaries benefits and overtime Supplies for abatement abatement contractors proactive inspection contractors and abatement equipment

FY 2019 Beginning Fund Balance

FY 2019 Revenue

FY 2019 Expenditures

$ 2801276 $ 6058705 $ 5595080

FY 2020 Beginning Fund Balance FY 2020 Revenue FY 2020 Expenditures

$ 3237232 $ 5269818 $ 5791848

FY 2021 Beginning Fund Balance FY 2021 Revenue (as of 03012021)

FY 2021 Expenditures (03012021)

$ 2715202 $ 1179586 $ 2864672

Real Estate Guaranty amp Education Fund (6008) Source of Funding Real estate brokers salespersons and property managers must pay a license fee to do business in DC Description of Program



The Occupational and Professional Licensing Program develops licensing standards administers examinations processes license applications makes recommendations for board rulings issues licenses and certificates and provides technical support and administrative assistance to non-health occupational and professional licensing boards and commissions Purpose of Expenditures Supplies travel of employees and board members for board activities conference fees membership dues printing for publications board legal services


$ 1241837 $ 2534882 $ 2382421


$ 1394298 $ 553847 $ 744895

FY 2021 Beginning Fund Balance FY 2021 Revenue (03012021) FY 2021 Expenditures (03012021)

$ 1203250 $ 50473 $ 0

Real Estate Appraisal Fee (6009) Source of Funding Real Estate appraisers must pay license application and renewal fees to do business in DC The fee includes $130 for the Real Estate Appraisal Fee Fund which is used for training real estate appraisers and to cover board members expenses Description of Program The Occupational and Professional Licensing Program develops licensing standards administers examinations processes license applications makes recommendations for board rulings issues licenses and certificates and provides technical support and administrative assistance to non-health occupational and professional licensing boards and commissions



Purpose of Expenditures Supplies travel - employees and board members printing - publications board legal services training and investigative reviewers


$ 96460 $ 59035 $ 54552


$ 100943 $ 296715 $ 200006


$ 122642 $ 0 $ 0

OPLA- Special Account (6010) Source of Funding The following professions must pay license fees to do business in DC Accounting Appraisers Architecture amp Interior Design Asbestos Worker Athlete Agent Barbers Boxing amp Wrestling Cosmetology Electricians Engineers Funeral Directors Plumbers and Security Officers Description of Program The Occupational and Professional Licensing Program develops licensing standards administers examinations processes license applications makes recommendations for board rulings issues licenses and certificates and provides technical support and administrative assistance to non-health occupational and professional licensing boards and commissions Purpose of Expenditures



326 FTEs - salaries benefits and overtime supplies travel - employees and board members printing - publications professional licensing contract board legal services staff training proctoring services and equipment (computersprinters)


$ 2123322 $ 4573345 $ 5718713


$ 1050546 $ 4114007 $ 3897973


$ 1266579 $ 728488 $ 1233060

Basic Business License Fund (6013) Source of Funding Application and renewal fees for business licensing Description of Program Licensing serves as a central point of the agencyrsquos customer service intake and issuance responsibilities for business corporate and professional licenses and for compliance with business regulations Processes and conducts research for business license applications renewals and certifications for businesses seeking to conduct business in the District Purpose of Expenditures 116 FTEs - salaries benefits and overtime supplies paper uniforms community outreach and special events conference fees training parking postage Business Portal maintenanceupgrades and equipment




$ 3089270 $ 13321739 $ 12590353


$ 3005655 $ 12818970 $ 13454603


$ 2370023 $ 3601126 $ 5215179

DC Combat Sports Commission Fund (Formerly Boxing Commission - Revolving Account) (6021) Source of Funding Any person presenting or showing any boxing kickboxing mixed martial arts or wrestling match live or on television or telecast in the District must pay a fee based upon gross receipts Description of Program The Occupational and Professional Licensing Program develops licensing standards administers examinations processes license applications makes recommendations for board rulings issues licenses and certificates and provides technical support and administrative assistance to non-health occupational and professional licensing boards and commissions Purpose of Expenditures 040 FTEs - salaries and benefits supplies travel for employees and board members related to board activities printing board legal services gym services and boxing equipment


$ 0 $ 117029 $ 62006




$ 0 $ 217258 $ 53791


$ 163467 $ 190 $ 18377

Green Building Fund (6030) Source of Funding Funds obtained from a percentage of building structure permit fees Description of Program The Green Building Division is responsible for regulating construction in the District of Columbia that falls under the regulations of green codes including the Green Building Act Green Construction Code and Energy Conservation Code Purpose of Expenditures 1200 FTEs - salaries and benefits supplies MOU w DOEE for Green Building Initiatives Green Building projects exam reimbursements and equipment


$ 1015471 $ 2054092 $ 1890097


$ 1179466 $ 1917432 $ 1926324




$ 1090773 $ 635659 $ 559452

Corporate Recordation Fund (6040) Source of Funding Filing and enforcement fees for Limited Cooperative Associations Statutory Trusts and expedited services fees Description of Program The Corporations Division protects the health safety and welfare of the residents of the District of Columbia and the community through maintenance services and timely registration including trade name registration of corporations limited liability companies and partnerships conducting affairs within the District of Columbia Purpose of Expenditures 25 FTEs - salaries benefits and overtime supplies IT system - CGov maintenance enhancement and support staffing services MOU - OFT ndash cashiermerchant service feesarmored car services and equipment


$ 3605190 $ 7604587 $ 3178084


$ 517650315 $ 6337532 $ 4535848




$ 1082563 $ 3012158 $ 1845107

Vending Regulation Fund (6045) Source of Funding Fees paid for the application issuance or renewal of a basic business license endorsed for vending Description of Program Licensing serves as a central point of the agencyrsquos customer service intake and issuance responsibilities for business corporate and professional licenses and for compliance with business regulations Processes and conducts research for business license applications renewals and certifications for businesses seeking to conduct business in the District Purpose of Expenditures 12 FTEs - salaries benefits and overtime


$ 803437 $ 1000263 $ 1090818


$ 712882 $ 357573 $ 592740


$ 477715 $ 45786 $ 457319

lsquo



Expedited Building Permit Review Program (6050) Source of Funding Fees imposed for the expedited review of building permit applications Description of Program Expedite building permit plan review process for permit application and issuance of building permits Purpose of Expenditures 85 FTEs - salaries and benefits plan review contractors supplies IT equipment software upgrades and maintenance


$ 0 $ 7456085 $ 2069056


$ 0 $ 7702307 $ 3060595


$ 0 $ 1828000 $ 2005341

Question 14 Please provide a table showing your agencyrsquos Council-approved original budget revised budget (after reprogrammings etc) for fiscal years 2019 2020 and the first quarter of 2021 In addition please explain the variances between fiscal year appropriations and actual expenditures for fiscal years 2019 and 2020



FY 2019 Budget and Actual Expenditures

Appropriate Fund

GAAP Category

Title CSG

Comp Source Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($) Available Balance

($)

0100 - Local Fund

PERSONNEL SERVICES 0011

REGULAR PAY - CONT FULL TIME 1381151898 1330901898 1459173104 (128271206)

0012 REGULAR PAY - OTHER 212371115 199296115 57414439 141881676

0013 ADDITIONAL GROSS PAY 000 000 30056788 (30056788)

0014

FRINGE BENEFITS - CURR PERSONNEL 396550396 380875396 341222583 39652813

0015 OVERTIME PAY 000 000 17616284 (17616284)

PERSONNEL SERVICES Total 1990073409 1911073409 1905483198 5590211

NON-PERSONNEL SERVICES

0031 TELECOMMUNI-CATIONS 000 000 9488109 (9488109)

0040 OTHER SERVICES AND CHARGES 127592487 333192487 319575554 13616933

0041 CONTRACTUAL SERVICES - OTHER 200000000 248700000 245967898 2732102

0070

EQUIPMENT amp EQUIPMENT RENTAL 2500000 2500000 1606200 893800

NON-PERSONNEL SERVICES Total 330092487 584392487 576637761 7754726

0100 Total 2320165896 2495465896 2482120959 13344937

0600 - Special Purpose Revenue Funds


REGULAR PAY - CONT FULL TIME 1913896032 1909696032 1899248953 10447079




Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)


0014


0015 OVERTIME PAY 17950000 17950000 28412163 (10462163)



0020 SUPPLIES AND MATERIALS 37000000 47000000 20183208 26816792

0031 TELECOMMUNICATIONS 000 5000000 540005 4459995



0070



0600 Total 3752687709 4142687709 3463118167 679569542

0700 - Operating Intra-District Funds

NON-PERSONNEL SERVICES 0041

CONTRACTUAL SERVICES - OTHER 000 50375000 50375000 000


0700 Total 000 50375000 50375000 000



Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

Grand Total 6072853605 6688528605 5995614126 692914479

The $13344937 surplus in Local Fund is due to vacancy savings and lower than anticipated Non-Personnel Services costs for office support contractual services and equipment The $679569542 surplus in Special Purpose Revenue Fund consists of $299906278 PS surplus due to vacancy savings and the remaining $379663264 is NPS surplus mainly for plan review services as a result of the procurement process taking longer time There were also lower than anticipated expenditures for supplies parking travelconferences training maintenance printing and other contractual services


Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)

Available Balance ($)

0100 - Local Fund

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 10000000 10000000 5867517 4132483

PERSONNEL SERVICES Total

2244708197 2209708197 2208094571 1613626


SUPPLIES AND MATERIALS 16918400 16918400 11060006 5858394

0031 TELECOMMUNICATIONS 000 000 27708 (27708)

0040

OTHER SERVICES AND CHARGES 144412128 144412128 139449408 4962720



Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0041


0070



0100 Total

2750156125

2715156125

2693650524 21505601 0600 - Special Purpose Revenue Funds

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 12500000 12500000 7123521 5376479


2964115407

2698543764

2601277963 97265801 NON-PERSONNEL SERVICES 0020


0031 TELECOMMUNICATIONS 1500000 1500000 000

0040


0041


0070




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


NON-PERSONNEL SERVICES Total

1070119747

1098072057

824584447

273487610

0600 Total

4034235154

3796615821

3425862410

370753411 0700 - Operating Intra-District Funds

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 000 883200 883200 000

PERSONNEL SERVICES Total 000 8647487 8647487 000 NON-PERSONNEL SERVICES


0040


0041


0070



0700 Total 000 26958788 26958788 000

Grand Total

6784391279

6538730734

6146471722

392259012

In FY2020 there was implementation of a spending and hiring freeze because of the public health emergency which resulted in both PS and NPS budget surpluses The breakdown of these surpluses is as



follows

bull $21505601 surplus in Local Fund - vacancy savings ($16K) and lower than anticipated Non-Personnel Services costs for supplies ($58K) travel (49K) and equipment ($91K)

bull $370753411 surplus in Special Purpose Revenue Fund consists of $972658 PS surplus -

vacancy savings and the remaining $2734876 is NPS surplus mainly in contractual services for IT licensing and permit plan reviews ($12M) other services and charges such as travel maintenance and professional services ($974K) supplies ($152K) and equipment ($414K)

FY 2021 Budget and Actual Expenditures (First Quarter)

Appropriate Fund

GAAP Category

Title CSG Comp Source

Group Title Original

Budget ($) Revised

Budget ($) Expenditures

($) Available

Balance ($)

0100 - Local Fund

PERSONNEL SERVICES

0011 REGULAR PAY - CONT FULL TIME 1781529398 1781529398 430387582 1351141816



0014


0015 OVERTIME PAY 10000000 10000000 5380944 4619056 PERSONNEL SERVICES Total 2245715816 2245715816 546558300 1699157516 NON-PERSONNEL SERVICES





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)


0041


0070



0100 Total 2753860740 2753860740 657007971 2096852769 0600 - Special Purpose Revenue Funds

PERSONNEL SERVICES


0012 REGULAR PAY - OTHER 000 000 3892891 (3892891)


0014


0015 OVERTIME PAY 12500000 12500000 640773 11859227 PERSONNEL SERVICES Total 3017908547 3017908547 680515076 2337393471



Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)





0041


0070



0600 Total 4602860850 4602860850 831520532 3771340318 0700 - Operating Intra-District Funds

PERSONNEL SERVICES

0011 REGULAR PAY - CONT FULL TIME 000 000 2781806 (2781806)


0014


0015 OVERTIME PAY 000 000 42332 (42332)



Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)


0040 OTHER SERVICES AND CHARGES 000 000 4381611 (4381611)

NON-PERSONNEL SERVICES Total 000 000 4381611 (4381611)

0700 Total 14874413 14874413 7777782 7096631

Grand Total 7371596003 7371596003 1496306285 5875289718 Question 15 Please list all memoranda of understanding (MOU) either entered into by your agency or in effect during fiscal years 2020 and 2021 (as of March 1) For each describe its purpose indicate the date entered and provide the actual or anticipated termination date

FY 2020 Memoranda of Understanding (MOU)

Purpose Buyer Agency Seller Agency Date in Effect

Termination Date

Green Building Fund Department of Consumer and Regulatory Affairs (CR0)

Department of Energy amp Environment (KG0)

1012019 9302020

MOAPIA - Community Education and Outreach

Department of Consumer and Regulatory Affairs (CR0)

Mayors Office on Asian and Pacific Islander Affairs (AP0)

1012019 9302020

Radio Communications Department of Consumer and Regulatory Affairs (CR0)

Office of Unified Communications (UC0)

1012019 9302020

Legal Services - DCRA Boards and Commissions


Office of the Attorney General (CB0)

1012019 3312020

Armored Car Service Department of Consumer and Regulatory Affairs

Office of Finance and Treasury (AT0)

1012019 9302020




Termination Date

(CR0) Cashier Services Department of Consumer

and Regulatory Affairs (CR0)


1012019 9302020

Merchant Service Fees Department of Consumer and Regulatory Affairs (CR0)


1012019 9302020

Trash Disposal amp Recycling Services


Department of Public Works (KT0)

1012019 9302020

Sign Language Interpretation Service


Office of Disability Rights (JR0)

1012019 9302020

Suitability - Background Checks


Department of Human Resources (BE0)

1012019 9302020

Fixed Cost Management Service - 1900 Mass Ave


Department of General Services (AM0)

1012019 9302020

Dedicated Contracting Officer


Office of Contracts and Procurement (PO0)

1012019

9302020

Renewable Energy Development Fund



1082019 9302020

DOEE Subgrant for Flood Damage Assessment



8162019 9302020

Child Development Center Licenses ndash Technical advice and coordination Plan Review and Inspections

Office of the State Superintendent of Education (GD0)


1012020 9302020

Licensing for Security Guards



1012019 9302020


Purpose Buyer Agency Seller Agency Date in Effect Term Date



(CR0) Department of Human

Resources (BE0) 1012020 9302021 DOEErsquos portion of Green Department of Consumer Department of Energy amp 1012020 9302021




Building Fund and Regulatory Affairs (CR0)

Environment (KG0)

GPS Tracking System


(CR0) Department of For-Hire

Vehicles (TC0) 1212020 9302021

Additional DES License for CBE goal tracking


(CR0)

Department of Small and Local Business Development

(EN0) 1142020 9302021



(CR0) Office of Contracts and

Procurement (PO0) 1012020 9302021

Radio Communications


(CR0) Office of Unified

Communications (UC0) 1012020 9302021

Parking Service


(CR0) Department of General

Services (AM0) 1012020 9302021 Renewable Energy Development Fund


Department of Consumer and Regulatory Affairs (CR0) 10232020 9302021




Child Development Center Licenses ndash

Technical advice and coordination Plan

Review and Inspections



Question 16 DC Law requires the Mayor and the Chief Financial Officer to submit to the Council simultaneously with a proposed budget submission actual copies of all agency budget enhancements requests such as the ldquoForm Brdquo for all District agencies (See DC Code sect 47- 31805a) In order to help the Committee understand agency needs and the cost of those needs for your agency please provide as an attachment to your answers all budget enhancement requests submitted by your agency to the Mayor or Chief Financial Officer as part of the budget process for fiscal years 2019 2020 and 2021 DCRA works with the Mayorrsquos Budget Office and the Office of the Deputy Mayor for Operations and Infrastructure to develop our annual budget The FY19 FY20 and FY21 agency budgets submitted as part of the Mayorrsquos budget submissions reflects those efforts



Question 17 Please list all currently open capital projects for your agency (as of March 1) including those projects that are managed or overseen by another agency or entity Include a brief description of each the total estimated cost expenditures to date the start and completion dates and the current status of the project Also indicate which projects are experiencing delays and which require additional funding

IT Systems Modernization Project Implement a variety of mission critical information technology systems involving District licensing permitting and inspection functions

Start Date Completion Date Allotments ($) Expenditures ($) Remaining Balance ($) 1012008 Ongoing 16721895 16497908 223987

Current Status

bull Launched Access DC an agency wide single sign on platform which provides enhanced security and convenience for customer facing systems By registering in Access DC customers can access several applications with a single credential

bull Implemented a mobile inspection application to allow inspectors to result inspections and issue notice of infractions in the field This resulted in a decrease in the overall enforcement cycle times

bull Integrated Accela and the District 311 system to automate the creation of enforcement action records in Accela based on 311 cases Enforcement updates were also automated creating a bi-directional integration between the two systems

bull Launched its enterprise customer relationship management system (eCRM) The eCRM allows DCRA to manage all customer interactions regardless of method (phone email web form and online chat) The new platform allows the customer inquiries to be routed to the appropriate division or divisions and resolved within three business days The eCRM system ensures that issues are dealt with promptly provides customers with email updates and captures the full history of the situation so that DCRA staff can easily review the case history and be fully informed In addition the eCRM system allows DCRA to better identify patterns and trends which can then be used to better inform how the agency deploys resources Enhanced permit application intake and review process to decrease the amount of data entry by customers and to increase data reliability by providing data that are already available in the DCRA ecosystem

bull Enhanced permit workflow to make it more efficient internally and user friendly to the customers in the Accela Citizen Access portal

bull A dynamic intuitive and simple to use wizard-based permit application intake system will be implemented in FY 2021

bull Plan Review modernization project is underway and will be completed by the end of FY 2021

DCRA Business Portal Description Expand the DC Business Portal to serve as a customer friendly true one-stop shop for the citywide compliance functions (licensing certifications permits inspections and registrations) within different business units at DCRA as well as other agencies




Current Status

bull Upgraded the DC Business Portal to take advantage of new technology The new framework improved overall site performance as well as extended the ability for enhanced features such as seamless communications through multiple channels (social media mobile email etc)

bull Integrated with the Office of Tax and Revenue (OTR) clean hands system to establish compliance with this requirement in real-time during the business licensing process This enhancement eliminated the need for customers to contact OTR separately to obtain clean hands reports

bull Revamped the user interface of DC Business Portal to improve the usability of the system and make the application process more intuitive Also customers no longer need to email mail or hand deliver the revised applications with this implementation

bull Consolidated four separate systems (PIVS BBLV Q-Tracker and OBPAT) into the new SCOUT data search system SCOUT enables customers to search for property and licensing information in one place

bull Additional enhancements will be made using the remaining fund in FY21 There was no additional capital allotment in FY20 and FY21

Short-Term Rental Project Improvements to IT systems needed to implement the Short-Term Rental Regulation Act of 2018 and regulate short-term rentals


Current Status The procurement of the short-term rental licensing system was awarded in late February 2021 DCRA is working on its implementation The data analytics for short-term rental is underway Integration of the short-term rental licensing system with other existing DCRA IT systems have not been completed yet Question 18 Please list all pending lawsuits that name your agency as a party Please identify which cases on the list are lawsuits that potentially expose the city to significant liability in terms of money andor change in practices The Committee is not asking for your judgment as to the cityrsquos liability rather we are asking about the extent of the claim For those claims identified please include an explanation about the issues for each case

Party Filed Allegation Status

Claimant A 9232010 Complaint alleging destruction of private property seeking $7 million in damages

Summary judgment granted in favor of DC appeal is pending




Claimant B 8312016 DC requesting injunctive relief to stop sign code violation Defendants filed counterclaims


Claimant C 9112017

Injunctive relief to allow DCRA access to a property to abate a violation Owner filed counterclaims for damages and injunctive relief

Injunctive relief and summary judgment granted in favor of DC appeal is pending

Claimant D 282019 Complaint filed alleging statutory and constitutional violations regarding development

Case is pending

Claimant E 472019 Whistleblower retaliation claim Plaintiff seeking injunctive relief and unspecified amount of damages

Motion to dismiss granted appeal is pending

Claimant F 8212019 Complaint alleging due process violations and trespass resulting from raze Case is pending

Claimant G 9172019 Petition for review of demolition permit issuance


Claimant H 2192020 First Amendment and whistleblower claims Plaintiff seeking declaratoryinjunctive relief and unspecified amount of damages

Case is pending

Claimant I 2282020

First Amendment equal protection gender discrimination and retaliation claims Plaintiff seeking injunctive relief and unspecified amount of damages

Case is pending

Claimant J 582020 Accident involving DCRA vehicle Plaintiff seeking $500000 in damages Case is pending

Claimant K 5102020

Complaint alleging common law and constitutional violations regarding plaintiffrsquos property Plaintiff seeking injunctive relief and unspecified amount of damages

Case is pending

Claimant L 6232020 Complaint seeking declaratoryinjunctive relief regarding temporary business licenses


Claimant M 6302020 Complaint alleging breach of contract resulting from failed settlement negotiations

Case is pending

Claimant N 12202020 Complaint seeking declaratoryinjunctive relief regarding temporary business licenses Case is pending



Question 19 (a) Please list and describe any investigations studies audits or reports on your agency or any employee of your agency that were completed at any time in fiscal years 2020 or 2021 (as of March 1) Below is a list of completed investigation in FY2020 or 2021 (as of March 1)

Fiscal Year Investigations Studies Audits or Report - Completed

2020 OIG issued a Management Alert Report to multiple agencies regarding 1722 West Virginia Avenue NE and 1858 Central Place NE (OIG MAR 20-I-001)

2020 OIG completed an agency review and issued a report entitled Department of Consumer and Regulatory Affairs Evaluation of the Internal Control Environment as of August 31 2019 (OIG Project NO 19-1-28CR)

2020 OIG issued a report entitled Prospective Evaluation of Bill 23-0091 The Department of Building Act of 2019 (OIG Project No 19-1-29CR)

(b) Please list and describe any ongoing investigations audits or reports of your agency or any employee of your agency Below is a list of ongoing internal employee investigations in FY2020 or 2021 (as of March 1)

Fiscal Year Investigations Studies Audits or Report - Ongoing

2021 OIG investigating complaint alleging that four properties were misclassified as vacant buildings and unsatisfied with response from DCRA employee

2021 OIG investigating complaint alleging zoning violation at an apartment complex

2020 Alleged Employee Misconduct - External Investigations

Question 20 How many grievances have been filed by employees or labor unions against agency management Please list each of them by year for fiscal years 2019 2020 and 2021 (as of March 1) Give a brief description of each grievance and the outcome as of March 1 2021 Include on the chronological list any earlier grievance that is still pending in any judicial forum



Date EmployeeUnion Issue Status

2019 Case A (3 Employees)

Eligibility for performance review

Grievance denied

2019 Case B Non-union grievance on eligibility for Performance

Review

Grievance denied

2019 Case C Employee Discipline Resolved

2019 Case D Employee Discipline Grievance withdrawn

2019 Case E Classification

Compensation

Resolved

2020 Case F (3 Employees)

ClassificationUnit Clarification

Resolved

2020 Case G Employee Discipline Resolved

2020 Case H Classification

Compensation

Grievance withdrawn

2020 Case I (AFSCME Members)

Emergency Personnel list Grievance denied

2020 Case J Timing of Leave Approval Grievance denied

2020 Case K (AFSCME) Job Posting Grievance denied

2020 Case L (AFSCME Members)

Safety measures Grievance denied

2020 Case M (AFSCME Members)

Tour of DutyOvertime Grievance denied

2020 Case N Employee Discipline Grievance denied

Question 21

(a) Please describe the agencyrsquos procedures for investigating allegations of sexual harassment committed by or against its employees



DCRA follows the procedures for stopping reporting and investigating EEOsexual harassment claims as outlined in Mayorrsquos Order 2017-313

(b) If different please describe the agencyrsquos procedures for investigating allegations of misconduct Not applicable

(c) List and describe each allegation received by the agency in FY 2020 and FY 2021 (as of March 1) and the resolution of each as of the date of your answer

Allegation Resolution

Contractor accused an employee of making an inappropriate comment

The agency conducted an investigation which included reviewing relevant documents and interviewing witnesses The report is currently under review by DCRArsquos General Counsel

An employee accused her supervisormanager of inappropriate comments

The agency conducted an investigation and confirmed some of the allegations The case is closed and the supervisormanager is no longer employed with the agency

A DCRA manager accused a customercitizen of making inappropriate comments and advances towards him

The agency conducted an investigation which included reviewing relevant text messages photos phone records and interviewing witnesses The report is currently under review by DCRArsquos Deputy General Counsel

Question 22 In table format please list the following for fiscal years 2020 and 2021 (as of March 1 2020) regarding the agencyrsquos use of SmartPay (credit) cards for agency purchases (1) individuals (by name and titleposition) authorized to use the cards (2) purchase limits (per person per day etc) and (3) total spent (by person and for the agency)



NA staff is no longer with agency or no longer has an agency purchase card (PCard) Question 23 Please provide a list of all procurements for goods or services for use by your agency over $10000 for fiscal years 2020 and 2021 as of March 1) Give a brief explanation of each including the name of the contractor purpose of the contract and the total dollar amount of the contract Exclude from this answer purchase card (SmartPay) purchases

FY 2020

Contractor Name FY20 Contract

Amount Purpose of Contract Accela Inc $ 48960543 Annual License Maintenance and Support

American Business Supplies $ 8040400 IT Supplies

Cardholder Position Title Monthly

Credit Limit Single Daily

Limit Total Spend

FY20

Total Spend FY21

(thru 3121)

Barnes Deborah Program Analyst $ 2000000 $ 500000 $ 7101428 $ 2122034

Bomer Bryan Program Analyst $ 2000000 $ 500000 $ 172908 NA

Boyles Panchetta Staff Assistant $ 2000000 $ 500000 $ 281070 $000

Davidson Gilbert

Support Services Manager $ 2000000 $ 500000 $ 2795377 $ 815752

Dockery Rosita Executive Assistant $ 2000000 $ 500000 $ 170000 NA

Gasimov Josef

Superintendent of

Corporations $ 2000000 $ 500000 NA $ 61000

Harshaw Elizabeth Program Manager $ 2000000 $ 500000 $ 742074 $000

Jones Kristen Program

Coordinator $ 2000000 $ 500000 $ 1240797 NA

McCoy Daniel

Operations Manager

$ 2000000

$ 500000

$ 1628563

NA

Mixon Juanda Staff Assistant $ 2000000 $ 500000 $ 192575 $ 69175 Thompson

Shantell Special

Assistant $ 2000000 $ 500000 $ 2102120 $ 493882



FY 2020


Amount Purpose of Contract Avolve Software Corp $ 16325000 Project Dox Maintenance

Bayne LLC $ 7311200 Content Strategist

Bayne LLC $ 6014500 Enterprise Customer Relationship Management

System (eCRM) Licenses Bennett Career Institute $ 1450000 Rental Space for Professional Examinations

Bozido Inc $ 2899000 Seamless Docs Integration with Accela Bureau Veritas North

America $ 60000000 Plan Review Support Services Capital Community

News $ 2151600 Public event advertisements CE Shop $ 3000000 DC Real Estate Licensees Online Courses

CC Intelligent Solution Inc $ 18576400 Corporation C-Gov Application Maintenance

CDW $ 2204421 Adobe Product Subscription Renewals Cintas Corp $ 2068564 Rental Uniform amp Cleaning Services

Coloumn Technologies $ 36944139 Single Sign-On Application Licenses Computer Aid Inc $ 6634496 IT Pipeline Consultant Computer Aid Inc $ 15364465 IT Pipeline Consultant Computer Aid Inc $ 24725009 IT Pipeline Consultant Continuent LTD $ 6750000 Maintenance and support of existing software CORE Engineers

Consulting $ 65000000 Plan Review Support Services DC Chamber of

Commerce $ 1000000 Membership DC General Construction

Inc $ 1944358 Professional services for abatement effort Dell Marketing LP $ 1184000 Laptops

DLT Solutions $ 2066300 Annual Application Renewal Document Systems Inc $ 17767486 FileNetKofax Application Maintenance Document Systems Inc $ 3087000 Abacus Law License Subscription Document Systems Inc $ 3960000 Permit Application Redaction

Downtown Bid Corporation $ 1440000

Downtown Business Improvement Trash Removal Agreement

Executive Information Syst LLC $ 44623199 Data Management and Visualization Software

Executive Information Syst LLC $ 5060000

SAS Data Quality Standard and Visual Analytics on Viya Licenses

Federation of Associations $ 1375000

Comprehensive Regulatory Training for Boards and Commissions



FY 2020


Amount Purpose of Contract Gatekeepers Internet

Marketing $ 2198200 Marketing Services General Services Inc $ 14431400 Professional services for abatement effort

Health IT 2 DBA CODICE $ 20000000 Payment Services for Resident Inspector Program HEP Construction $ 23875113 Professional services for abatement effort

HI-Tech Solution Inc $ 11857120 Laptops Institute for Building

Technology $ 36746916 Plan Review Support Services International Code

Council INC $ 1957800 FY20 Code Publications Jill Stern DBA The Stern

Legal $ 5000000 Contracting Services to support Construction Code

Coordinating Board Kline Imports Arlington $ 2925000 Green Vehicle Purchase

Konstructure LLC $ 13331495 Professional services for abatement effort Lessonly Inc $ 1296000 Training Platform System Maintenance Lexus Nexis $ 1543200 Legal Research Services

LIMBIC Systems INC $ 78474696 Support Services for core systems LIMBIC Systems INC $ 300000000 Business Portal Maintenance and Enhancements

Mailfinance Inc $ 2500000 Postage Equipment Lease Marco Technologies $ 18021470 Agency Wide Copier Lease

Marco Technologies $ 2978292 Copier Lease Abatement team - DC General

campus Micropact Global Inc $ 47520100 Professional Services Software

MVS Inc $ 41119940 Laptop MVS Inc $ 3089405 Maintenance agreement on Fujitsu Scanners

National Interstate Council $ 2520000 Professional services - NIC PGML $ 3820000 Professional services for abatement effort

PRISM International LLC $ 5766639 ID Badge Software License

PRM Consulting Inc $ 39517500

Cultural Change and Organizational Development

Protect Construction Inc $ 2649500

Professional services for abatement effort

PSI Services LLC $ 400479000 Customer Service Licensing Service and

Examination Service

Q-Matic Corporation $ 2882513

Qmatic Software Maintenance

Questback $ 6218750

Targeted Messaging Software



FY 2020


Amount Purpose of Contract Razavi Application

Developers $ 63934000

Accela Enhancements

Reingold Link LLC $ 11230415

Education and Outreach

Safebuilt LLC $ 81500000

Plan Review Support Services Selectron Technologies

Inc $ 3549500

Software Maintenance Support Renewal

Sharing Cities $ 1114000

Annual Membership

SP Plus Corporation $ 21800000

Fleet Vehicle Parking Spaces

STAR Office Products Inc $ 2840530

Support Services Copy Paper

SupreTech Inc $ 1092938

Monitors

Swann Constructions $ 1000000


Sydar of DC LLC $ 1166000

Envelopes

United RentalsInc $ 1709850

Abatement Vehicle Rental United States Postal

Service $ 6500000

Postage Veterans Contractor

Assistance $ 50720000

Professional Services - Proactive Inspectors Walton and Green Consultants LLP

$ 10617600 Contractors to support agency

Walton and Green Consultants LLP


West Publishing Corp $ 1488000

Online Legal Research Program William Adley amp

Company $ 9795240

Auditing Service



FY 2021

Contractor Name FY21 Contract Amount Purpose of Contract

ABC Technical Solutions $ 10081415 Laptops Accela Inc $ 50326104 Annual License Maintenance and Support Avolve Software Corp $ 2519695 Project Dox Maintenance

Bayne LLC $ 54875520 Enterprise Customer Relationship Management System (eCRM) Licenses

Bayne LLC $ 7716000 Software Licenses with Amazon Connect for eCRM

Bennett Career Institute $ 2400000 Rental Space for Professional Examinations Bureau Veritas North America $ 82680000 Plan Review Support Services Capital Community News $ 2404080 Public event advertisements CC Intelligent Solution Inc $ 19136600 Corporation C-Gov Application Maintenance CDW $ 4561758 Adobe Pro Licenses CDW $ 19710100 Azure Cloud Hosing City Gov APP Inc $ 1784400 Inspector Mobile App Maintenance Column Technologies $ 14277233 Okta IAM platform subscription licenses Computer Aid Inc $ 3221024 IT Pipeline Consultant Computer Aid Inc $ 8287168 IT Pipeline Consultant Computer Aid Inc $ 13735232 IT Pipeline Consultant Continuent LTD $ 4912000 Software Maintenance and Support CORE Engineers Consulting $ 20000000 Plan Review Support Services DigiDoc $ 9979200 Storage DLT Solutions $ 2108770 Annual Application Renewal Document Systems Inc $ 19366636 FileNetKofax Application Maintenance Document Systems Inc $ 3258500 Abacus Law License Subscription Eastbanc $ 44947900 Digital Marketplace Platform Executive Information Syst LLC $ 10710096 SAS Viya Licenses and Data Packs

General Service Administration $ 5661714 Stake body truck purchase

General Services Inc $ 7000000 Professional services for abatement effort

Health IT 2 DBA CODICE $ 20000000 Payment Services for Resident Inspector Program

HEP Construction $ 3500000 Professional services for abatement effort Institute for Building Technology $ 75168300 Plan Review Support Services

Konsturcture LLC $ 3000000 Professional services for abatement effort Lessonly Inc $ 5000000 Training Platform Lexus Nexis $ 1402800 Legal Research Services LIMBIC Systems INC $ 83140000 Support Services for core systems



FY 2021

LIMBIC Systems INC $ 76800000 Business Portal Maintenance and Enhancements

Mailfinance Inc $ 2500000 Postage Equipment Lease Marco Technologies $ 17919520 Agency Wide Copier Lease Micropact Global Inc $ 34767891 Professional Services Software MUNIRevs Inc dba LODGINGRevs Inc $ 39800000 Short Term Rental Web Application

MVS Inc $ 1422703 Crystal Reports Maintenance and Support MVS Inc $ 3089405 Maintenance agreement on Fujitsu Scanners MVS Inc $ 25594710 3rd Party Digital Marketplace Subscription National Interstate Council $ 2520000 Barber and Cosmetology National Examination PMGL $ 2000000 Professional services for abatement effort PRISM International LLC $ 5766601 ID Badge Software License

PRM Consulting Inc $ 6150000 Cultural Change and Organizational Development

Protec Construction $ 1000000 Professional services for abatement effort

PSI Services LLC $ 183961600 Customer Service Licensing Service and Examination Service

PSI Services LLC $ 5000000 Professional Exam Services -New Contract Q-Matic Corporation $ 2940164 Qmatic Software Maintenance Questback $ 6438000 Targeted Messaging Software Razavi Application Developers $ 63895375 Accela Enhancements Reingold Link LLC $ 9122075 Education and Outreach Safebuilt LLC $ 98898000 Plan Review Support Services Selectron Technologies Inc $ 3655500 Software Maintenance Support Renewal Sharing Cities $ 1172500 Annual Membership SP Plus Corporation $ 23700000 Fleet Vehicle Parking Spaces STAR Office Products Inc $ 3000000 Support Services Copy Paper STAR Office Products Inc $ 6500000 Support Services Office Supplies Swann Construction $ 2500000 Professional services for abatement effort Sydar of DC LLC $ 1390500 Envelopes United States Postal Service $ 6500000 Postage

Veritas Consulting Group $ 3835400 Replace amp Repair Audio Visual Equipment 2nd Floor

Veterans Contractor Assistance $ 52000000 Professional Services - Proactive Inspectors

Walton and Green Consultants LLP $ 10425500 Contractors to support agency


West Publishing Corp $ 1562400 Online Legal Research Program



Question 24 (a) Please describe how your agency manages and limits its mobile voice and data costs including cellular phones and mobile devices DCRA manages and limits mobile voice and data costs by providing new users with an agency cell phone policy upon issuance of an agency mobile device The policy informs them of prohibited uses because they result in charges to the District Prohibited uses include 411 calls international call charges (not business related) long-distance call charges (not business related) charges related to downloads (ringtones wallpaper games etc) and charges related to Picture messages DCRA performs quarterly reviews of the monthly bills to identify any prohibited additional charges and also to identify zero usage devices The agency also periodically reminds existing mobile device users of the FREE 411 directory service number (1-800-3733-411) to avoid costly 411 directory assistance calls (b) In table format (if the answer is more than 20 lines as an attachment) please provide the following information for fiscal years 2020 and 2021 (as of March 1) regarding your agencyrsquos use of cellular phones and mobile devices (1) individuals (by name and titleposition) authorized to carry and use such devices (2) total annual expense (FY) for each individualrsquos use and (3) justification for such use (per person) If the list is more than 20 individuals group the answer by program giving the total number of FTEs for that program as well as the number of cellular phones and mobile devices

Program FTEFrsquosCell Phones

Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification

Office of the Director

57 17 1 $4229233 $1364189

Communicates with managers internalexternal customers while performing job duties

Inspections Compliance

Administrative 94 82 0 $8592062 $2864061





Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification

Permitting Division

84 0 0 $5294306 $1748755


Enforcement amp Legislation

29 18 0 $2388001 $776049

Communicates with managers internalexternal customers while performing tasks completes job duties while in the field

Business and Professional

Administration 69 4 0 4301326 1433577


Office of General Counsel

16 0 0 $952249 $313800


Office of Information

Systems 17 5 1 $1237514 $110294




Question 25 (a) Does your agency have or use one or more government vehicles If so for fiscal years 2020 and 2021 (as of March 1) please list any vehicle the agency owns leases or has assigned to it You may group the vehicles by category (eg 15 sedans 33 pick-up trucks three transport buses etc and (6) what employee discipline resulted if any

DCRA Agency Vehicles Number of Vehicles Ownership Status

Sedans 71 Own

Pick Up Trucks 10 Own

Packers (Trash Trucks) 3 Own

Step Van 1 Own

Stake Body 1 Lease

Leased VehiclesPick Up Trucks

2 Lease

Sedans on Loan to DOHDPW

5 Own

Mini Vans 2 Own

15 Passenger Van 1 Own

Total Vehicles 96

(b) Please list all vehicle accidents involving your agencyrsquos vehicles for fiscal years 2019 2020 and 2021 (through March 1) Provide (1) a brief description of each accident (2) the type of vehicle involved (3) the name and titleposition of the driver involved (4) the justification for using such vehicle and (5) whether there was a finding of fault and if so who was determined to be at fault

Accident Date

Name Title Position of

Driver

Type of Vehicle

Justification for Vehicle

Brief Description of

Accident

Who was at fault

Disciplinary Action

9122018

Timothy Bynum

Investigator

2013 Toyota Corolla

Performing Investigations

The government

vehicle collided with another

vehicle

Neither driver was charged

with the accident None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

10162018

Ed Piller Building

Code Inspector

2008 Chevy Impala

Performing Inspection

duties

Government vehicle was hit

by another vehicle while it was parked no note was left

The Other Driver None

10162018

Gerald Curran Comp

Inspector

2012 Honda Civic


duties

The government


vehicle



1122018

George Page Abatement

Crew

2015 Pick-up Truck

Perform abatement

duties

Government vehicle hit a parked car Mr Page None

11102018

Durrand Sutton Housing

Inspector

2018 Toyota Corolla


duties

Tapped the back of a

vehicle while driving but the other driver did not stop There was no damage

to the government

vehicle or the other vehicle Mr Sutton None

11262018

David James Support Services

2009 Honda Civic

Picking up a vehicle from

DPW

While driving a car ran the red light and was struck by the government

vehicle The Other

Driver None

1252019

Kevin Jackson

Supervisor Abatement

Crew

2015 Chevy

Pick-up Truck

Performing abatement

duties

Another vehicle picking up trash cans

dropped debris on the

government vehicle while the car was

parked The Other

Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1302019

George Jalis Combo Code

Inspector

2012 Honda Civic


duties




2112019

Andrew Robertson Abatement

Crew Worker

2008 Chevy

Pick-up Truck


duties

Hit a light pole at the parking

lot Mr Robertson None

2212019

Vehicle 11891 was unoccupied

in the garage at 1100 4th street SW

2018 Toyota Corolla NA




3212019

Paul Zweig Elevator

Inspector

2009 Honda Civic

Performing Inspections




3272019

David Brewer Records Manager

2008 Dodge

Caravan

Picking up records from

storage facility in Suitland

While in traffic slightly tapped the bumper of the car in front of him There

was no damage to the

government vehicle or the

other car Mr Brewer None

492019

The Vehicle was

unoccupied in the garage at 1101 4th street SW

2009 Honda Civic NA




4122019

Kevin Jackson


2015 Chevy

Pick-up


duties

Government collided with

another vehicle The Other

Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

at an intersection

4252019

Tyrone Coleman

Abatement Crew Worker

2018 Step Van


duties

Two parked cars were hit

by the government

vehicle Mr Coleman None

4292019

Michael Jenkins Housing

Code Inspector

2015 Toyota Corolla


duties

While the government vehicle was parked it

caught in a crossfire of a

gunfight

The individuals

shooting the guns None

5142019


Inspector

2009 Honda Civic

Performing inspection

duties

Government vehicle hit a pole causing

damage to the vehicle Mr Jalis None

6112019


in the garage at 1101 4th Street SW

2015 Chevy

pick-up NA




6262019

Quanya Reese

Housing Code

Inspector

2018 Toyota Corolla


duties

Government vehicle hit a

pedestrian but there was no

injury nor damage to the

government vehicle Mr Reese None

852019

Olgie Antoine

Construction Inspector

2013 Toyota Corolla


duties

Government hit another

vehicle Mr Antoine None

882019

Warren Askew

Abatement Worker

2008 Chevy

Pick-up Truck


duties

Government vehicle hit a parked car Mr Askew None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9302019

David Ward Housing

Inspector

2018 Toyota Corolla


duties


by another vehicle


10172019

Anthony Hooks

Consumer Protection Inspector

2008 Dodge

Caravan Investigating

While sitting in the right lane

at a traffic light a boxed truck

made an illegal left-hand turn

and hit the government

vehicle The Other

Driver None

10222019

Vehicle 6999 was


2008 Chevy Impala NA

Government vehicle was hit by another car

while it was parked no

note was left The Other

Driver None

10282019

Vehicle 7159 was


2009 Honda Civic NA




Driver None

10302019







Driver None

10302019

Vehicle 7033 was


2008 Dodge

Caravan NA




Driver None

172020

Wesley McCottry Building

Code Inspector

2009 Honda Civic

To perform inspection

duties


by another vehicle




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1282020


Code Inspector

2015 Toyota Corolla


duties

Government hit a vehicle in

front during congested traffic No damage to

either vehicles Mr Jenkins None

3112020

Gauher Chaudhry Inspector

2013 Toyota Corolla


duties

Government vehicle backed into another

vehicle Mr Gauher None

3172020

Donald VanLeuven

Inspector

2013 Toyota Corolla


duties

Government vehicles side

mirror was damaged while

parked no note was

found The Other

DriverPerson None

832020

Ruben Legaspi

Inspector

2013 Toyota Corolla


duties


in the back while

stationed The Other

Driver None

8172020

Gerard Anderson Abatement

Surveyor

2009 Honda Civic


duties

Government vehicle hit

three parked vehicles Mr Anderson None

2222021

Gauher Chaudhry

Combo Inspector

2013 Toyota Corolla


duties

Government vehicle was

parked and an oncoming

vehicle slid into the left side rear of the

vehicle Gauher

Chaudhry TBD Question 26 Please list every lawsuit against the agency that was settled or decided by a trial court in FY 2020 and FY



2021 to date Briefly describe each and the sanction if any

Party Filed Description Outcome Sanction

Claimant A 182016

Complaint filed alleging negligence against the District of Columbia and other parties on loss of structure

constitutional claims against the District and who should bear the costs of repair and related charges

Settled and dismissed NA

Claimant B 4102018 Accident involving DCRA vehicle Plaintiff seeking $500000

in damages

Summary judgment granted in favor of DC NA

Claimant C 8102018 Whistleblower retaliation claim Plaintiff seeking injunctive

relief and unspecified amount of damages Settled and dismissed NA

Claimant D 2102019

Complaint alleging negligence and due process violations in permitting process as it relates to plaintiffrsquos neighboring

property

Motions to dismiss granted NA

Claimant E 9262019 Complaint alleging taking without just compensation

resulting from raze

Motion to dismiss granted NA

Claimant F 11222019 Complaint alleging violations in non-renewal of food truck

vending license Voluntary dismissal NA

Claimant G 6112020 Complaint for declaratory judgment regarding liens placed

on property after default judgments for housing fines Settled and dismissed NA

Question 27 DC Law requires the Mayor to pay certain settlements and judgements from agency operating budgets if the settlement is less than $10000 or results from an incident within the last two years (see DC Code sect 2-402(a)(3)) Please itemize each charge-back to your agency for a settlement or judgment pursuant to DC Code sect 2-402



FY 2019

Payee Date Document No Description Amount

Payee A 2262019 DE590799 Automobile accident

$600000

Payee B 5212019 DE598334 Automobile accident

$42810

Payee C 9302019 DE612880 Automobile accident

$261125

$903935

FY 2020


Payee D 192020

DE618284

Property damage

$42927

Payee E 3122020

DE623051

Automobile accident

$515420

Payee F 5720 DE625434 Automobile accident

$25748

Payee G 52120 DE626064 Automobile accident

$102715

Payee H 92120 DE631556 Automobile accident

$472465

Payee I 92220 DE631650 Automobile accident

$347026

$1506301

FY 2021


Payee J 121420 DE635616

110940

110940



Question 28 (a) DC Law prohibits chauffeurs take-home vehicles and the use of SUVs (see DC Code sectsect 50-203 and 50-204) Is your agency in compliance with this law Yes DCRA is in compliance with DC Code sectsect 50-203 and 50-204 (b) Please explain all exceptions if any and provide the following (1) type of vehicle (make model year) (2) individuals (nameposition) authorized to use the vehicle (3) jurisdictional residence of the individual (eg Bowie MD) and (4) justification for the chauffeur or take- home status None DCRA does not have employees who chauffeur or take vehicles home Question 29 In table format please provide the following information for fiscal years 2020 and 2021 ( as of March 1) regarding your agencyrsquos authorization of employee travel (1) each trip outside the region on official business or agency expense (2) individuals (by name and titleposition) who traveled outside the region (3) total expense for each trip (per person per trip etc) (4) what agency or entity paid for the trips and (5) justification for the travel (per person and trip)

Travelers Name Title Destin-

nation Conference Training Title Amount Purpose

Ali Alaswadi

Building Code Inspector III

Las Vegas

NV

International Code Council

Code Hearings (ICC)

$228782

Attendees focused on code changes that

are going to public comment and voicing

for ICC Board of Directors

Andrew Jackson

Board Administrator Dallas TX

National Association of

Barbers Boards of

America Mid-Winter

Conference

$67706

Attendees participated and

focused on technology use identitylicense

protection and varied other issues that

affect barber entrepreneurial

businesses





Angela A Avant

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $166135

Attended the National Association

of State Boards of Accountancy

(NASBA) 112th Annual Meeting

Participants went to a variety of meetings shared local industry information updated

the regions on DC policy discussed

NASBA Committee reports and

collaborated on new strategies and ways

to improve the profession





Antonia Smiley

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $161932









Anwar Saleem Board Chair Dallas

TX


Barbers Boards of

America Mid-Winter

Conference

$125184





businesses





Asanti D Williams

Vice Chairperson

Palm Coast FL

International Conference of

Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$134651

Attendees focused on industry standards

immerging issues regarding

applications examination

licensing board mandates

Ashley Delgado

Energy Plans Reviewer

Las Vegas

NV

ICC Conference and Code Hearing

$206273

Attendee participated in

educational sessions on internationally

recognized building safety

Avis Pearson

Board Administrator

San Antonio

TX

Council for Interior Design

Qualification Annual

Conference (CIDQ Annual Conference)

$129432

Board members attended a variety of meetings to discuss

and share local industry projects

update the regions on DC policy and to

discuss CIDQ Committee reports





Bridget Gagne

CONSUMER MEMBER

Boston MA

NASBA 112th Annual

Meeting $159242









BRYAN BOMER

Green Building Program Analyst

Oakland CA

Getting to Zero Forum $177621

Invited Mr Bomer to speak to the Finding

Non-Financial Incentives for your

Net Zero Energy Program

educational session as well as attend the

conference

CYNTHIA BRIGGS

Program Manager

Sparks NV

2019 National Association of Barber Board

of America Annual

Conference

$13897

Attendees participated in setting national

policy recognizing immerging trends and guidance on

testing best practices





Duane Edgar Hills

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$141682





Edward Downs

Commission Member

Key West FL

Association of Real Estate License Law

Officials (ARELLO)

$112040

Attendees participated in all of

its regulatory programs to better enforce statutory

and rule provisions governing the

practices of real estate licenses in the District of Columbia

Ernest Chrappah

Agency Director

Seattle WA

RHIs Sociable City Summit $105819

Attendees participated in

events that showcased the District nightlife

capabilities at the Sociable City Summit





John McGuire

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505





Josef Gasimov

Deputy Superintende

nt of Corporations

Indianapolis IN

International Association of

Corporate Administrator

s Board Planning Meeting

$12582

Attendees gained practical solutions that can be applied to problems with

Corporation

Joseph Drew

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $165107













Keith Slade

Management amp Program

Analyst (Emergency Manager)

Seattle WA





Leon Lewis Executive Director

San Antonio

TX



Conference (CIDQ) Annual

Conference

$96585

Attended a variety of meetings to discuss

and shared local industry projects

updated the regions on DC policy and discussed CIDQ

Committee reports


St Louis MO

Council of Landscape

Architecture Registration

Board (CLARB) Annual

Meeting

$12445


meetings to discuss licensing issues new criteria regulations for applicants and

landscape architecture

upcoming requirements for 2019 and 2020






Denver CO


(ARELLO) Annual

Conference

$12546





Mark Wills Board Member

Dallas TX


Barbers Boards of

America Mid-Winter

Conference

$123240





businesses

Nicole McClendon

Program Coordinator

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$125544









Nicole McClendon

Program Coordinator

Colorado Springs

CO

44th Annual Federation of Associations of Regulatory Boards (FARB)

$88044

Attendees participated in annual training

events such as the Forum and

Regulatory Law Seminar (RLS) and

contributed to continual

development

Randolph Horton

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505









Robert Todero

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $163356









Ronald Johnson Sr

Program Manager Virtual

105th National

Conference Weights

Measures Annual

Meeting

$30000

Attendees participated virtually in a 2-house voting

system so additional delegates from your state may also vote

in the House of Delegates Topics for

discussion procedures

published in the NCWM Publication

14





Ronald Johnson

Sr

Program Manager

Riverside CA

2020 National Conference on Weights

and Measures (NCWM) Interim Annual

Meeting

$96917

Attendee participated in discussions on

national laws and regulations that

affect weights and measures

Ronald Johnson Sr

Program Manager

Knoxville TX

Southern Weights and

Measures Association

$12464




Sharon Young

Board Member

Milwaukee WI

NIC Annual Conference $48546

Attendees held key NIC committee

positions and set national policy

standards

Tamika Wood

Program Support

Specialist

Las Vegas

NV

Womens Summit $29967


professional development in

leadership and team building to expand

on ways to serve the Districts minority based and future business owner





Timothy Walocha Plan Examiner

Las Vegas

NV


$249612




Ulani Gulstone

Board Member

Key West FL


Officials (ARELLO)

Leadership Conference

$98642





Total $3437713 Question 30 Please provide and itemize as of March 1 2021 the current number of When Actually Employed (WAE) term and contract personnel within your agency If your agency employs WAE or term personnel please provide in table format the name of each employee position title the length of his or her term or contract the date on which he or she first started with your agency and the date on which his or her current term expires

Name Position Title Hire Date NTE Date

Appt Type

LaNesha Kearse

Program Support Specialist 1232018 10182021

Career Service - Term Appt




Appt Type

Patrick Cothern Attorney Advisor 12212020 1212022 Legal Service - Term Appt

Tiara Petty Staff Assistant 1192021 2182022 Career Service - Term

Appt

Question 31 What efforts has your agency made in the past year to increase transparency Explain As part of DCRArsquos commitment to transparency the agency has implemented various initiatives aimed at giving citizens more access to data and information Below are some of the key ways DCRA has expanded its public dashboard during FY 2020 and FY 2021 to date DCRArsquos public dashboard is featured on the DCRA homepage and allows residents to track the agencyrsquos performance using Key Performance Indicators (KPIs) and other metrics bull Launch of Landlord Violations Tool The tool added to the dashboard in November 2020 allows prospective tenants to check if a landlord has any outstanding unaddressed housing violations The Landlord Violations Tool includes approximately 38000 housing violations that DCRA has cited landlords for over the last three years Once a landlord has abated a violation it is removed from the toolrsquos database With this new free resource District renters are armed with critical information about landlords before they ever sign a lease bull Customer Service Feedback Results The new Customer Service page displays DCRArsquos customer survey ratings since March 2020 when the agency implemented Kustomer our enterprise customer relationship management system Since March 2020 DCRAnot has received more than 25000 customer service ratings where more than 84 were satisfactory or excellent ratings Since beginning of 2021 DCRArsquos positive customer service rating has been averaging 90 bull Consumer Protection Unitrsquos performance The new Consumer Protection page highlights the Consumer Protection Unitrsquos (CPU) program metrics and outcomes In FY20 CPU handled more than 1514 investigations recovering more than $151000 for District residents bull Tracking housing abatements The redesigned Inspections and Compliance page provides a comprehensive accounting of housing abatements In FY20 DCRA assisted in more than 2300 properties being repaired after a violation was issued



bull Easier search of Housing and Construction Violations DCRA also implemented a new multi-search functionality to the Enforcement page making it easier for residents to search Notice of Infraction (NOI) records by NOI number entity name and address Outside of public dashboard enhancements DCRA launched ldquoScoutrdquo an online application that streamlines property and business data from the Property Information Verification System (PIVS) Permit Application Q-Tracker (Q-tracker) Business License Verification (BBLV) and Building Permit Application (OBPAT) into one ndash improving the way customers access essential District information This saves residents businesses and government agencies from having to use four different data systems to access information about properties and businesses in the District which often created confusion In FY20 DCRA also launched ldquoAccess DCrdquo which allows external and internal users to access the agencyrsquos online resources with a Single Sign On (SSO) The new system also enhances security by verifying the email addresses of all users conforming to the federal governmentrsquos stringent FedRAMP security standards As just one example of the many things customers with an Access DC account can do in August of 2020 DCRA developed a new way for customers to submit requests for Zoning Compliance Letters The new process allows applicants to conveniently make requests and pay fees online and receive their Zoning Compliance Letter electronically within 3 (three) business days Access DC also allows users to access our CorpOnline system where they can now lookup beneficial owners of LLCs To communicate these changes DCRA issues monthly customer newsletters posts on social media and has hosted and participated in dozens of virtual events including a ldquohousing summitrdquo last fall targeting critical information for District landlords To assist District entrepreneurs in 2020 DCRArsquos Small Business Resource Center conducted over 1500 one-on-one sessions along with 58 workshops with over 1500 attendees To assist builders when project plans are submitted and then accepted by DCRA DCRA now publishes its service level commitment so that the applicant knows how long it will take for their plans to be reviewed by DCRA DCRA has also posted Administrative Bulletins related to interpretation of the construction codes on the agencyrsquos website and discussed them at stakeholder meetings for further clarity Question 32 What efforts will your agency be making to increase transparency Explain DCRA recently developed a new strategic plan to guide the agency over the next five years The plan is rooted in three core values one of which is transparency As the plan notes ldquoDCRA will continue to operate in an open accessible way The agency will utilize and adapt the lsquodashboardrsquo mentality into every facet of its work The same data that is used to inform decision making and process improvement is the same data to which the public will have continuous access That level of transparency is a key to holding the agency accountable for meeting its mission and its high standards for performancerdquo The entire plan can be viewed at dcraFutureReadycom Of particular note here are two strategies within the plan that speak directly to DCRArsquos commitment to improved transparency



bull Integrate QR code technology to DCRA public facing records including permits and certificates As part of the agencyrsquos efforts to improve access to DCRA records DCRA will integrate Quick Response (QR) code technology in its public-facing product offeringsmdashincluding permits and certificates As a result customers will be able to easily and quickly view DCRA records by scanning the QR code with a smartphone bull Launch Contractor Rating System Using objective data (quality of permit applications quality of plan reviews and construction inspections for safety) DCRA created a transparent ratings system that assigns a score of one to five stars to licensed building professionals operating in the District The goal is to equip residents and businesses with the information they need to hire licensed building professionals with proven track records thus reducing the likelihood of having to deal with a problematic contractor The ratings system also helps honest contractors with proven records validate their work and attract new customers The plan was written with significant input from a range of stakeholders including Council members community leaders and advocates business community leaders and DCRA employees Many of the strategies are also the result of recommendations made by members of DCRArsquos external stakeholders working group In addition to the strategic plan DCRA will continue to utilize the public dashboard as a forum to promote transparency On February 27 2021 DCRA launched an enhanced permit operations page that highlights the average number of days to issue a building permit including breakdown of how long DCRA and sister agency reviews take providing more transparency towards building plan review timeline Upcoming dashboard project includes an improved business licensing page that will display the cityrsquos economic growth over the past years

Question 33 Please identify any legislative requirements that your agency lacks sufficient resources to properly implement Explain DCRA does not lack sufficient resources to implement any legislation that is currently in effect There are a number of bills that have been recently passed by the Council subject to appropriations that have not yet been funded including B23-0132 the Indoor Mold Remediation Enforcement Amendment Act of 2019 (now known as Residential Housing Environmental Safety Amendment Act of 2020) B23-0122 the Cashless Retailers Prohibition Act of 2019 B23-0193 the Electric Vehicle Readiness Amendment Act of 2019 and Bill 23-317 the DCRA Omnibus Amendment Act of 2018 Question 34 Please identify any statutory or regulatory impediments to your agencyrsquos operations



None at this time Question 35 Did your agency receive any FOIA requests in fiscal year 2020 If yes did the agency file a report of FOIA disclosure activities with the Secretary of the District of Columbia If available please provide a copy of that report as an attachment Also state here the total cost incurred by your agency for each fiscal year 2019 2020 and 2021 (as of March 1) related to FOIA Yes Please see attachment ldquoDCRA Oversight Question 35 FOIA Reportrdquo

Fiscal Year Costs Incurred 2019 $200000 2020 $200000 2021 (as of March 1) $189162

Question 36 For purposes CBE agency compliance purposes what is your agencyrsquos current adjusted expendable budget how much has been spent with SBEs and what percent of your agencyrsquos expendable budget was spent with SBEs Further where SBEs were not available how much has been spent with CBEs and what percent of CBE spending relative to your current expendable budget How many CBE waivers (including dollar amount) did the agency submit What efforts has the agency taken to reduce the number of CBE waivers submitted What is the CBE spending goal for your agency per the DSLBD SBE Opportunities Guide (Green book) Give this answer for fiscal years 2019 2020 and 2021 (as of March 1)

Fiscal Year

Green Book SBE Spending Goal ($)

Adjusted Expendable Budget ($)

Adjusted SBE

Spending Goal ($)

SBE Expenditure

($)

of Adjusted

Expendable Budget

Spent with SBEs

of Meeting Adjusted SBE Goal

Amount Spend

with CBEs ($)

of Budget Spent with CBEs

2019 4648977 12278465 6246594 6671661 5434 10680 5078283 4136

2020 8242625 15570317 7785159 8163033 5243 10485 7629892 4900 2021 (as of

March 1) 7717056 15434111 7717056 1717523 1113 2226 1717523 1113

DCRA did not submit any CBE waivers for FY 2019 FY 2020 and FY 2021 (as of March 1) Question 37



Please provide as an attachment a copy of your agencyrsquos current annual performance plan as submitted to the Office of the City Administrator Please see the agencyrsquos current annual performance plan as attachment ldquoDCRA Oversight Question 37 Current Annual Performance Planrdquo Question 38 (a) What are your agencyrsquos key performance indicators and what has been your agencyrsquos performance (for each of these KPIs) in fiscal year (or calendar year) 2019 2020 and 2021 (through the first quarter)

Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1

Percent of businesses applying online that receive their license

within one (1) business day from the date of submission

810 800 919 800 951

Percent of corporate registrations processed online

meeting the customers request for expedited service of one (1)

or three (3) business days

910 850 886 850 917

Percent of Basic Business License Corporation and

Occupational and Professional Licensing transactions that are

conducted online

689 800 848 800 856

Percent of Consumer Protection cases closed within 30-days from

date of complaint submission

New in 2020

New in 2020 853 850 891



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1

Percent of Business Licensees for which prescreening is required

that receive a regulatory investigation within 15 business

days

New in 2020

New in 2020 854 850 983

Percent of compliant businesses that have renewals processed

within one (1) business day from the date of application receipt

871 800 979 800 957

Percent of Permit applications that are reviewed by PRC within

2-business days

909 900 977 900 998

Percent of ProjectDox permit applications that are reviewed by DCRA within 30 business days of

acceptance by the agency

943 900 979 900 994

Percent of standard building plat requests completed within 3

business days

New in 2020

New in 2020 939 850 927

Percent of ProjectDox permit application re-reviews that are

reviewed by DCRA within 15 business days of acceptance by

agency

New in 2020

New in 2020 914 900 969

Percentage of Solar Permits that are reviewed within 10 calendar

days

New in 2020

New in 2020 778 900 979



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1

Percent of Notices of Infraction related customer inquiries that are resolved in one interaction

with DCRA staff

903 800 941 800 995

Percent of exempted properties that are reinspected within 90

calendar days of receiving exempt status

847 900 971 900 976

Percent of Vacant Building Unit initial inspections completed within 38 business days from date of complaint submission

943 850 977 850 997

Percent of construction inspections completed on date

identified when scheduled

891 900 929 900 949

Percent of Property Maintenance (Housing) inspections that are completed within 15 business

days from date of request

New in 2020

New in 2020 967 750 993

Percent of Property Maintenance (Housing) Notices of Infraction (NOI) that are initiated within 2

business days following inspections where violations

were observed

New in 2020

New in 2020 972 900 972



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1

Percent of non-FOIA Records requests completed within 5 business days from date of

receipt

New in 2020

New in 2020 962 850 845

Percent of Customer Relationship Management (CRM) cases that are resolved within 3

business days from date of receipt by the agency

New in 2020

New in 2020 957 950 962

(b) What KPIs have been dropped (or changed) since 2019 List each specifically and explain why it was dropped or changed DCRArsquos annual performance plan when appropriate is modified to promote transparency of DCRA operations provide alignment with the agencyrsquos mission statement and more accurately convey DCRArsquos critical functions and their respective success Updates made to KPIs range from reclassification altered language or in some instances removal from the agencyrsquos performance plan The following DCRA KPIs have been dropped from the agency performance plan since 2019

bull Percent of inspections resulted (with notice of violation or inspection reports) within 30 calendar days of initial inspection

o This KPI was included in both FY18 and FY19 and was adjusted to accommodate changes to DCRArsquos inspection and enforcement programs Beginning in FY19 certain inspection activities ceased the issuance of Notices of Violation (NOV) Further as the agency executed its digital transformation inspection activities were conducted via mobile platform which greatly reduced the time needed by inspectors to report their inspections

bull Percent of Housing notices of violation that are referred to the Office of Civil Infractions

within 60 days of re-inspection o This KPI was included in both FY18 and FY19 and was adjusted to accommodate

changes to DCRArsquos inspection and enforcement programs In FY19 DCRA stopped issuing Notices of Violation (NOV) for housing inspections as part of the Enforcement 20 effort to accelerate repair rates by going straight to issuing Notices of Infractions (NOIs) after being given an opportunity to abate the issue and failing to do so This has rendered this KPI moot It is important to note that 2 replacement KPIs were added in FY20 to ensure that DCRArsquos performance with



respect to Housing Enforcement remained timely and appropriate The 2 new FY 20 KPIs are as follows Percent of Property Maintenance (Housing) inspections that are completed

within 15 business days from date of request and Percent of Property Maintenance (Housing) Notices of Infraction (NOI) that

are initiated within 2 business days following inspections where violations were observed

bull Percent of construction inspections resulting in a disapproval by DCRA in accordance with

District Code o This KPI was dropped following its inaugural year in FY19 due to its dependence

upon the compliance and work product of the construction community in order for DCRA to achieve targeted performance levels

Question 39 What are your top five priorities for the agency Please provide a detailed explanation for how the agency expects to achieve or work toward these priorities in fiscal years 2021 and 2022 On February 19 2021 DCRA launched its new Five-Year Strategic Plan which highlights our priorities and goals for the future Below are five priority areas that the agency is focused on each aligned as a goal within the Strategic Plan which can be viewed in more detail at httpswwwdcrafuturereadycom Partner with property owners and builders in DC to help them move their projects forward safely efficiently and effectively DCRA delivers safety and accountability for building projects in DC during a time in which speed is critical This work not only contributes to our cityrsquos economic development but also towards building a more inclusive city that gives every resident a ldquofair shotrdquo and provides the affordable housing and commercial infrastructure to support those who live and work in DC In FY21 DCRA will establish a pilot program for a faster and more collaborative plan review process that reduces the amount of time it takes for projects to go through the plan review process This collaborative pilot program will include secure real-time access to document mark-ups and dynamic sharing of comments concurrently with the review cycles Secondly DCRA will launch a ldquoPermit Wizardrdquo for residential building projects assisting customers who are often unsure which permits they need for their residential projects The new system user interface will guide customers through a series of questions that steer them toward the permits needed for their specific project Lastly DCRA will integrate QR code technology to public-facing records including permits and certificates As a result customers will be able to easily and quickly view DCRA records by scanning the QR code with their smartphone Protect consumers from predatory business practices and tenants from delinquent landlords DCRA plays a critical role in promoting safety and stability for the Districtrsquos consumers business owners and residents This role is rooted in delivering effective reporting and case management mechanisms to hold businesses and landlords accountable as well as an efficient inspection process that ensures the integrity of the cityrsquos housing stock and moves the agency forward in the digital age In FY21 and FY22 DCRA will focus on the following four projects to accomplish this goal First DCRA will launch a



Contractor Rating System which utilizes objective data (permit applications plan reviews and inspections) to assign a score of 1-5 stars to licensed building professionals operating in the District The goal is to equip residents and businesses with the information they need to hire licensed building professionals with proven track records and reducing the likelihood of having to deal with problematic contractors Second DCRA will improve operational efficiency for the Consumer Protection Unit by enhancing the case management system allowing for smarter risk-based assignments and identification of trends in consumer complaints Third DCRA will improve abatement of housing code violations through modernizing its abatement-tracking database to include the creation of an online clearinghouse platform where tenants can report violations thereby allowing DCRA to facilitate and track communication and abatement progress with landlords Fourth DCRA will expand the number of certified Resident Inspectors to assist the Districtrsquos growing demand for inspections As a result DCRA will be able to reduce the wait time on inspection requests by customers and conduct an increased number of same-day illegal construction inspections Promote entrepreneurship in the District to fuel our recovery As the District recovers from the economic impacts of the COVID-19 pandemic it is more important than ever that we work to build a more inclusive economy that gives everyone with a dream and an entrepreneurial spirit a ldquofair shotrdquo and the opportunity to succeed In FY21 and FY22 DCRA will begin tackling this mission by allowing corporate filings to be completed online Under existing law some corporate filings are currently required to be completed in paper format either in-person or via email To make life easier for District businesses DCRA will draft a proposed legislation in FY21 so that nearly all corporate filings can be conducted online Subsequently DCRA will focus on reducing fees for small businesses Through collaboration with our District government partners DCRA will work to establish reduced business-licensing fees for new and existing small businesses to help entrepreneurs who may be in vulnerable financial positions during and after the pandemic Lastly DCRA will explore creating a flexible license to accommodate seasonal and temporary businesses with a reduced licensing fee Communicate clear consistent and timely information beneficial to our customers and the community DCRA is committed to providing exceptional customer service and transforming what our customers expect from their interactions with us Unsatisfactory ratings are taken very seriously and trigger immediate follow-up action from management As our improvement work continues our goal is to reach a customer satisfaction rating of 90 or higher in FY21 and FY22 In addition to give our customers the chance to hear directly from the DCRA leadership team we will launch a quarterly town hall series Along with providing updates the forum will give residents and businesses the chance to ask questions and provide feedback DCRA will also develop a monthly external newsletter that our customers can subscribe to in order to stay informed of our efforts Support and empower staff with the right motivation information equipment training policies procedures systems and regular opportunities for dialogue and feedback DCRA is cultivating a multi-generational and diverse staff to meet the needs of a multi-generational and diverse city Support for leadership development and training will be critical to developing a customer-centered culture In FY21 and FY22 agency personnel will receive appropriate technology training for new systems and ongoing refresher training on current systems In addition employees will receive regular opportunities for dialogue and feedback with the director as well as a monthly internal newsletter to build awareness of work happening across DCRA



Question 40 In table format please provide the following information for fiscal years 2020 and 2021 (as of March 1) (1) The number of inspectors employed by DCRA conducting housing code inspections (2) The number of inspectors employed by DCRA conducting illegal construction inspections (3) The number of inspectors employed by DCRA conducting vacant and blighted property inspections and (4) The number of inspectors employed by DCRA conducting inspections of construction sites for purposes of verifying compliance with the Building Code and other applicable regulations In providing this information please delineate between supervisors and inspectors in the field

Program Inspectors Supervisors

Housing 25 3

Illegal Construction 6 1

Vacant amp Blighted 3 1

Construction 28 3

Question 41 How many inspectors does DCRA staff have assigned to investigate illegal construction complaints after regular business hours at nights and weekends DCRA has a total of 13 inspectors that can be dispatched to investigate illegal construction complaints after regular business hours at nights and weekend The agency has one full-time inspector scheduled to work 7am -330pm each day during the weekends and a pool of 11 Resident Inspectors that can be dispatched at any time In addition DCRA has a Duty Officer available for emergencies routed from HSEMA Question 42 In table format please provide the following information regarding complaint-based housing code inspections for fiscal years 2019 2020 and 2021 (as of March 1) (1) The number of inspections conducted (2) The number of inspections resulting in one or more violations (3) The number of violations abated in the same fiscal year (4) The number of violations abated in a subsequent fiscal year and (5) The average number of days between issuing a notice of violation or notice of infraction to a confirmed abatement

The following table provides inspection and abatement activities for complaint-based housing inspections only (ie excludes proactive housing inspection abatements which are available on the public dashboard)



Housing Inspection Abatements (Complaint-based)

FY 2019 FY 2020 FY 2021 (As of March 1)

1 Number of complaint-based housing inspections conducted

7586

5737

3031

2 Number of inspections resulting in one or more violations

2504

2976 1837

3 Number of inspections resulting in violations abated in the same fiscal year

515 739 213

4 Number of inspections with violations abated in a subsequent fiscal year

500 203 371

5 Average number of days between issuing a notice of violation or notice of infraction to a confirmed abatement

151 173 29

Question 43

Please describe what if any quality control mechanisms are in place to assess the performance of contractors conducting proactive inspections

Quality Assurance (QA) of proactive contract inspectors is accomplished in three phases with each phase having multiple layers of review Phase One is production oversight which is reviewed daily on an individual basis and weekly on a macro scale for the program Daily workload has an impact on an inspectorrsquos time to perform a quality inspection our proactive scheduling team reviews inspector workload on a daily basis to ensure tasking is commensurate with inspection quality objectives



Managers then review weekly production data monitoring daily production totals and other quality metrics such as the number of violations cited per inspector per unit including the diversity and correctness of the cited violations Phase Two involves QA of the actual inspection Prior to the Public Health Emergency (PHE) related to the Coronavirus pandemic DCRA managers performed routine ride-along inspection oversight with proactive inspectors During the PHE DCRA managers restricted their activity to reviews of the inspection results rather than exposing staff to increased COVID-19 transmission risk from close contact in vehicles and rental units DCRA is currently experimenting with virtual ride-along oversight where the manager can monitor the inspectors as they perform their inspections Phase Three QA oversight has multiple layers and occurs through the review of the inspection results Violations cited during the initial and re-inspection are monitored through photo evidence review by managers office staff and various legal team experts working with the courts and the property owners In the event an inspection anomaly is discovered that information is passed along to the manager and the inspector as a training or disciplinary action opportunity It should also be noted that ICC-certification as a Property Maintenance Inspector is a contractor hiring requirement certification establishes that an inspector has the basic knowledge and expertise required to perform a quality housing inspection All proactive contract inspectors possess and maintain ICC certifications DCRA proudly notes that three of the proactive contract inspectors were products of the Resident Inspector training and certification program

Question 44

Please describe the process DCRA uses to investigate and verify vacant and blighted building complaints In describing the process please provide information on any databases or sources of information DCRA uses to cross-check vacant property complaints

DCRA schedules properties for inspection based on complaints that are filed through the DC 311 system reports filed directly with DCRA (including our website intake form) referrals from the Metropolitan Police Department and Fire and EMS and referrals from ANC Commissioners Council offices and the Mayorrsquos office Following an inspection to determine whether the property meets the criteria for a vacant or blighted property DCRA submits the status change to the Office of Tax and Revenue (OTR) DCRA sends changes to OTR on a daily basis along with any exemptions that have been approved or revoked

Each time a Construction Exemption is approved DCRA conducts a follow-up inspection of the property to validate if actual renovationconstruction activities are occurring within 90 days of the exemption

DCRA utilizes Accela OTRrsquos website Property Quest Recorder of Deeds Scout and our internal Customer Relationship Management system to research property information to respond to complaints DCRA also ensures that if multiple complaints about the same property come in the agency only schedules one inspection to avoid a duplication of efforts



Question 45 In table format please provide a list of the fifty properties that have been classified as ldquoVacant ndash Exemptrdquo for the longest period of time and the specific reason for each exemption

Address Exemption Type 1 1233 12th Street NW ProbateTitle 2 1014 K Street NE Construction 3 1125 7th Street Ne Construction Listing 4 1826 12th Street NW Construction Listing 5 1946 3rd Street NW ConstructionListingProbateTitle 6 1134 Columbia Road Construction Listing 7 642 L Street NE Construction Listing 8 1027 Irving Street NW Listing 9 1912 Savannah Place SE Construction Listing

10 1683 34th Street NW Construction 11 1020 Lamont Street NW Hardship Exemption 12 3200 Georgia Avenue NW Construction 13 416 Longfellow Street NW Listing 14 3130 Alabama Avenue SE Construction Listing 15 411 K Street NE Construction 16 5529 13th Street NW Construction Listing

17 1420 North Capitol Street NW Construction Listing

18 818 Bladensburg Road NE Construction 19 1519 D Street NE ProbateTitle 20 1410 Newton Street NW ProbateTitleListing 21 1712 D Street NE ProbateTitle 22 205 Oglethorpe Street NW ProbateTitle 23 4650 Hayes Street NE ProbateTitleConstruction 24 2312 Shannon Place SE ProbateTitle 25 1258 16th Street NE ProbateTitle 26 1325 21st Street NW Construction 27 3810 13th Street NW Construction 28 612 Raleigh Place SE Construction 29 537 Newcomb Street SE Construction 30 7350 Georgia Avenue NW Construction 31 3126 16th Street NW Construction 32 3520 10th Street NW Construction Listing Zoning 33 1229 19th Street NW Construction



Address Exemption Type 34 3210 8th Street NE Construction Listing 35 206 Morgan Street NW Construction 36 9 Q Street NE Construction 37 3428 O Street NW Construction 38 1026 31st Street NW Construction 39 2219 S Street SE Construction Listing 40 1219 Queen Street NE Construction Listing 41 1330 Randolph Street NW ProbateTitleZoning 42 5012 Ames Street NE Construction 43 1357 Morris Road Construction 44 337 H Street NE Construction 45 1225 Girard Street NW ProbateTitle 46 1703 Irving Street NW ProbateTitle 47 1829 T Place SE ProbateTitle 48 3708 Suitland Road SE ProbateTitle 49 3402 24th Street SE ProbateTitle 50 231 13th Street SE ProbateTitle

Question 46 In table format please provide the number of appeals filed with the Board of Zoning Adjustment of decisions made by the Zoning Administrator for fiscal years 2018 2019 and 2020

Fiscal Year Number of Appeals filed 2018 9 2019 18 2020 11 Total 38

Question 47 Please describe what reforms DCRA has implemented since the Kennedy Street Fire on August 18 2019 to avoid another such incident Additionally please detail what if any recommendations from the October 25 2019 report by Alvarez amp Marsal have yet to be implemented by DCRA and why

In response to the Kennedy Street fire some of the most important reforms we have implemented include

Developing and strengthening numerous SOPs New and ongoing training sessions



Requiring the manager of our Consumer Protection Unit to sign off on every case before it is closed

Establishing a customer referral phone line and online customer relationship management form that the public can use to directly submit complaints

Improved communications between DCRA HSEMA FEMS and MPD DCRA is working to develop a stronger partnership with the Office of Tax and Revenue to

identify those reporting additional rental income but without a proper license Additionally we have recently completed the documentation for a procurement that will allow us to proactively identify likely unlicensed rentals (short and long-term) by comparing data from host sites where rentals are advertised with our licensee database

Regarding the Alvarez amp Marsal report which included 17 findings and observations relevant to DCRA DCRA had implemented 16 of the 17 findings as of last yearrsquos performance oversight hearing Since then the last observation has been addressed in the following ways

bull Alvarez amp Marsal report recommendation Explore opportunities to improve building safety and use standards as a requirement to receive and maintain a BBL andor Certificate of Occupancy

o DCRA We evaluated our current processes and building safety standards to identify opportunities to improve and determined that working to better ensure compliance with current laws and standards was the best course of action DCRA also sent out public communications and has held a housing summit to provide information to housing providers on how to get and stay in compliance with our regulations DCRA has made a concerted effort to ensure BBL inspections are conducted and has modified practices from putting onus to license holders to contact the agency to proactively reaching out to license holders to schedule inspections DCRA frequently investigates complaints that relate to people working outside of their approved Certificate of Occupancy Currently the agency uses a risk-based approach when doing proactive compliance

bull Alvarez amp Marsal report recommendation Consider pursing legislative and administrative reforms to empower the District to require recurring inspections on all rental properties and licensed businesses to confirm compliance with building zoning and fire code

o DCRA DCRA considered additional legislative and administrative reforms and determined that it is not a good use of current resources to inspect every business in the District but we are continually working to ensure that every rental property has been inspected As you can imagine this is a huge undertaking but one that we have approached aggressively Additionally we have increased the number of available inspectors we have available and have made a budget enhancement request for additional staffingmdashthese employees will be investigator inspector hybrid employees who will be able to be deployed where the need is greatest Finally we received budget support to improve our case management system in the coming fiscal year as



recommended by the Alvarez review We are currently completing requirements for this enhancement

bull Alvarez amp Marsal report recommendation Consider improving proactive efforts to identify unlicensed rentals

o DCRA With regard to proactive identification of unlicensed rentals DCRA developed and implemented an Standard Operating Procedures (SOP) to periodically take publicly available data from commercial rental websites and cross-reference it with internal DCRA data to determine whether addresses advertised for rent had an applicable business license Under the SOP based on the results of this analysis properties are referred for a housing inspection or a consumer protection investigation if certain thresholds are met When compared to previous years the agency has doubled the average number licenses renewed during the outreach period Using Civil Rule 204 as a guide DCRA has also documented our procedures related to Administrative Search Warrants Training on the policy and associated procedures has been provided to CPU investigators as well as inspectors Since issuance the agency has not had to request an ASW through the DC Superior Court

Question 48

In table format please provide the number of employees who departed DCRA and the highest number of employees at DCRA in fiscal years 2018 2019 and 2020 Categorize the employees by the program to which the FTE was assigned

Fiscal Year Program

Number of Departed

Employees 2018 ADMINISTRATIVE SERVICES 11 2018 ENFORCEMENT 4 2018 INSPECTION 7 2018 LICENSING 4 2018 PERMITTING 6

2018 Total 32 2019 ADMINISTRATIVE SERVICES 11 2019 ENFORCEMENT 7 2019 INSPECTION 6 2019 LICENSING 8 2019 PERMITTING 1

2019 Total 33 2020 ADMINISTRATIVE SERVICES 11



Fiscal Year Program

Number of Departed

Employees 2020 ENFORCEMENT 1 2020 EXPEDITED PERMITTING 1 2020 INSPECTION 4 2020 LICENSING 5 2020 PERMITTING 4 2020 ZONING AND CONSTRUCTION COMPLIANCE 1

2020 Total 27

The count of filled positions fluctuates but based on the quarterly reports the highest number of employees for FY 2018 was 410 FY 2019 was 417 and FY 2020 was 441

Question 49

Please provide a copy of any standard operating procedures used by DCRA to investigate unfair or deceptive consumer protection complaints

Please see attachment ldquoDCRA Oversight Question 49 Consumer Protection Unit SOPrdquo

Attachment

DCRA Oversight Question 1 Organizational Structure

GOVERNMENT OF THE DISTRICT OF COLUMBIA

DEPARTMENT OF CONSUMER AND REGULATORY AFFAIRS

AGENCY REPORTING STRUCTURE

AGENCY DIRECTOR

Ernest Chrappah

GENERAL COUNSEL

Esther mcgraw

AGENCY FISCAL OFFICER

enyew godie

CHIEF OF EXTERNAL AFFAIRS

JONATHAN KUHL

LEGISLATIVE AFFAIRS

COMMUNICATIONS amp

MARKETING

DEPUTY DIRECTOR

SHIRLEY KWAN-HUI

OFFICE OF INFORMATION

SYSTEMS

PROCUREMENT amp

CONTRACT MANAGEMENT

AGENCY PERFORMANCE

ADMINISTRATIVE OPERATIONS

(HUMAN RESOURCES

FACILITIES amp RECORDS)

CUSTOMER SERVICE amp

ACCOUNT MANAGEMENT

CHIEF BUILDING OFFICIAL

CLARENCEWHITESCARVER

INSPECTIONS AND

COMPLIANCE

HOUSING AND ABATEMENT

ILLEGAL CONSTRUCTION

VACANT BUILDINGS

PERMITTING

OFFICE OF THE SURVEYOR

ZONING ADMINISTRATOR

MATTHEW LEGRANT

ZONING ADMINISTRATION

ADMINISTRATOR BUSINESS amp PROFESSIONAL

LICENSING ADMINISTRATION

VINCENT parker

OCCUPATIONAL amp

PROFESSIONAL LICENSING

SMALL BUSINESS amp

RESOURCE CENTER

BUSINESS LICENSING

WEIGHTS amp MEASURES

CORPORATIONS

CHIEF OPERATING OFFICER

TIFFANY CROWE

ENFORCEMENT amp CIVIL

INFRACTIONS

INVESTIGATIONS

(CONSUMER PROTECTION amp

SPECIAL INVESTIGATIONS)

SPECIAL EVENTS amp VENDING

3 Filled FTEs | 1 Vacancy


16 Filled FTEs | 0 Vacancies







20 Filled FTEs | 4 Vacancies 16 Filled FTEs | 2 Vacancies





17 Filled FTEs | 0 Vacancies22 Filled FTEs | 0 Vacancies 35 Filled FTEs | 5 Vacancies







PLAN REVIEW

ACCELERATED PLAN REVIEW

RESIDENTIAL CENTER





2 Filled FTEs | 1 Vacancy 5 Filled FTEs | 0 Vacancies 2 Filled FTEs | 1 Vacancy

BUSINESS OPERATIONS


INSPECTION OPERATIONS


AGENCY TOTAL 475

438 Filled FTEs | 37

Vacancies

OFFICE OF THE DIRECTOR

10 FTEs | 0 Vacancies

AS OF FEBRUARY 24 2021

This includes inspectors

Attachment

DCRA Oversight Question 2 Schedule A

Program Code Program Title Posn Nbr Position Title Employee Name Vac Stat FTEs Salary Fringe Benefits1000 ADMINISTRATIVE SERVICES 00000044 Deputy Director Kwan-HuiShirley S F 1 16876035 41515051000 ADMINISTRATIVE SERVICES 00000676 Management amp Program Analyst Williams ByrdJill F 1 12689700 31216661000 ADMINISTRATIVE SERVICES 00002403 Training Coordinator HamnettMary Alice F 1 9894700 24340961000 ADMINISTRATIVE SERVICES 00003506 Comb Code Comp Spec III V 1 9485800 23335071000 ADMINISTRATIVE SERVICES 00007298 IT Specialist V 1 10365700 25499621000 ADMINISTRATIVE SERVICES 00008373 Data Analyst V 1 10365700 25499621000 ADMINISTRATIVE SERVICES 00008559 Chief Administrative Officer AmpeduEric Osei F 1 14980000 36850801000 ADMINISTRATIVE SERVICES 00009538 Program Analyst BarnesDeborah Y F 1 8999700 22139261000 ADMINISTRATIVE SERVICES 00009630 Program Support Assistant (OA) LindsayJanay M F 1 5980700 14712521000 ADMINISTRATIVE SERVICES 00010809 Program Support Specialist RigginsFelicia M F 1 7509400 18473121000 ADMINISTRATIVE SERVICES 00013509 Director ChrappahErnest F 1 20319936 49987041000 ADMINISTRATIVE SERVICES 00014181 Program Manager JohnsonWilliam T F 1 11500000 28290001000 ADMINISTRATIVE SERVICES 00015448 Contact Representative DixonLorie A F 1 5980700 14712521000 ADMINISTRATIVE SERVICES 00015708 Fleet Program Specialist WyeAwan F 1 8578400 21102861000 ADMINISTRATIVE SERVICES 00015879 Supervisory Information Technology Specialist (OS) ReddiJyothi F 1 14658200 36059171000 ADMINISTRATIVE SERVICES 00016783 Support Services Manager DavidsonGilbert F 1 11851457 29154581000 ADMINISTRATIVE SERVICES 00017120 Management amp Program Analyst Waters IIINeville R F 1 13353700 32850101000 ADMINISTRATIVE SERVICES 00017736 Contact Representative StewartDaphne E F 1 6460700 15893321000 ADMINISTRATIVE SERVICES 00017913 Compliance Specialist WashingtonTeneila F 1 10175800 25032471000 ADMINISTRATIVE SERVICES 00018044 Public Affairs Specialist PatrickLaura-Celine Mueller F 1 9501400 23373441000 ADMINISTRATIVE SERVICES 00018361 Support Services Specialist BryantMarsita T F 1 8744000 21510241000 ADMINISTRATIVE SERVICES 00020769 IT Specialist (Database) FieldsMichael J F 1 11918600 29319761000 ADMINISTRATIVE SERVICES 00021161 Information Technology Specialist StrohmanDuane A F 1 6757800 16624191000 ADMINISTRATIVE SERVICES 00022609 Information Technology Specialist BarnesMary A F 1 10533900 25913391000 ADMINISTRATIVE SERVICES 00024128 Information Technology Specialist TripathyPuja F 1 8770300 21574941000 ADMINISTRATIVE SERVICES 00024744 Human Resources Specialist GreenL Lorraine F 1 11300200 27798491000 ADMINISTRATIVE SERVICES 00024780 Human Resources Manager RicksTanya F 1 13338500 32812711000 ADMINISTRATIVE SERVICES 00025030 Community Outreach Specialist ArceCecilia N F 1 10022500 24655351000 ADMINISTRATIVE SERVICES 00025368 Support Services Specialist BowmanCourtney S F 1 5875800 14454471000 ADMINISTRATIVE SERVICES 00036120 Contact Representative SmithBran-Dai L F 1 5048500 12419311000 ADMINISTRATIVE SERVICES 00036374 Human Resources Specialist JoaquinShavana F 1 6349800 15620511000 ADMINISTRATIVE SERVICES 00036598 Operations Manager De SouzaJuliana R F 1 12800000 31488001000 ADMINISTRATIVE SERVICES 00037416 Chief Information Officer Agosto JrPedro F 1 16171000 39780661000 ADMINISTRATIVE SERVICES 00039048 Information Technology Specialist (OSSYSANALYSIS) WaldronLarry A F 1 11310400 27823581000 ADMINISTRATIVE SERVICES 00039833 Supervisory Legislative and Public Policy Officer KuhlJonathan F 1 14708400 36182661000 ADMINISTRATIVE SERVICES 00040022 Labor and Employee Relations Specialist TatumDonald F F 1 13021700 32033381000 ADMINISTRATIVE SERVICES 00040501 Contact Representative V 1 5820700 14318921000 ADMINISTRATIVE SERVICES 00040688 Legislative Affairs Specialist GurkinDanielle M F 1 10456900 25723971000 ADMINISTRATIVE SERVICES 00040690 Program Analyst WilliamsJonathan L F 1 8793100 21631031000 ADMINISTRATIVE SERVICES 00040993 Risk Management Coordinator WilliamsTania M F 1 10175800 25032471000 ADMINISTRATIVE SERVICES 00041154 Information Technology Specialist GreenTed W F 1 12222700 30067841000 ADMINISTRATIVE SERVICES 00041724 Supervisory Attorney Advisor McGrawEsther Y F 1 15394652 37870841000 ADMINISTRATIVE SERVICES 00041727 Attorney Advisor NielsenMarc Agustin F 1 12682900 31199931000 ADMINISTRATIVE SERVICES 00041728 Attorney Advisor ParsonsKeith David F 1 13015700 32018621000 ADMINISTRATIVE SERVICES 00041729 Supervisory Attorney Advisor BocockMonique F 1 15834643 38953221000 ADMINISTRATIVE SERVICES 00041803 Attorney Advisor McWhirterShanice Adams F 1 12136900 29856771000 ADMINISTRATIVE SERVICES 00041804 Staff Assistant BerriosMary T F 1 9511100 23397311000 ADMINISTRATIVE SERVICES 00041806 Paralegal Specialist Wyke-RansomeApril K F 1 9511100 23397311000 ADMINISTRATIVE SERVICES 00042089 Supervisory Records amp Information Specialist PurcellWill F 1 10609000 26098141000 ADMINISTRATIVE SERVICES 00042194 Attorney Advisor GreenHugh J F 1 12015500 29558131000 ADMINISTRATIVE SERVICES 00045809 Special Assistant BoatengIsaac W F 1 9051400 22266441000 ADMINISTRATIVE SERVICES 00046206 Attorney Advisor V 1 13410300 32989341000 ADMINISTRATIVE SERVICES 00048036 Program Support Assistant (OA) JonesKeisha L F 1 5820700 14318921000 ADMINISTRATIVE SERVICES 00070172 Program Manager V 1 12941100 31835111000 ADMINISTRATIVE SERVICES 00077330 Information Technology Business Analyst JahnkeTasha F 1 9255400 22768281000 ADMINISTRATIVE SERVICES 00077333 Investigator LawsonTyrone Q F 1 10175800 25032471000 ADMINISTRATIVE SERVICES 00082757 Program Analyst JonesVenus F 1 8770300 21574941000 ADMINISTRATIVE SERVICES 00083206 Management amp Program Analyst SladeKeith O F 1 12689700 31216661000 ADMINISTRATIVE SERVICES 00083224 Program Manager PeaceDonise Gorham F 1 10784300 26529381000 ADMINISTRATIVE SERVICES 00085334 Contact Representative WalkerJaTia M F 1 5340700 13138121000 ADMINISTRATIVE SERVICES 00085335 Information Technology Specialist AbbasiYaser A F 1 9737500 2395425

Department of Consumer and Regulatory Affairs (CR0)Schedule A - As of March 1 2021

of 8

Program Code Program Title Posn Nbr Position Title Employee Name Vac Stat FTEs Salary Fringe Benefits1000 ADMINISTRATIVE SERVICES 00085416 Program Manager WeaverDaniel S F 1 12941100 31835111000 ADMINISTRATIVE SERVICES 00085417 Supervisory Information Technology Specialist (OS) RiveraJose F 1 14500000 35670001000 ADMINISTRATIVE SERVICES 00085419 Supervisory Information Technology Specialist (OS) IjaolaAbiola Oluwayemisi F 1 12922380 31789051000 ADMINISTRATIVE SERVICES 00085568 Special Assistant MixonJuanda A F 1 9332500 22957951000 ADMINISTRATIVE SERVICES 00087561 Special Assistant Willie-BongloMamei M F 1 8770300 21574941000 ADMINISTRATIVE SERVICES 00088226 Supervisory Contract Liaison Specialist AlexanderAntoinette C F 1 12875000 31672501000 ADMINISTRATIVE SERVICES 00091007 Program Support Specialist GrahamKryshon F 1 5875800 14454471000 ADMINISTRATIVE SERVICES 00091008 Information Technology Specialist V 1 7612600 18727001000 ADMINISTRATIVE SERVICES 00091009 Information Technology Specialist (Systems Analysis) WellingtonDamon F 1 11693700 28766501000 ADMINISTRATIVE SERVICES 00091010 Program Manager PauloMarcelo F 1 10784300 26529381000 ADMINISTRATIVE SERVICES 00091011 Information Technology Business Analyst KaurSandeep F 1 9766800 24026331000 ADMINISTRATIVE SERVICES 00091012 Information Technology Specialist (Systems Analysis) V 1 10365700 25499621000 ADMINISTRATIVE SERVICES 00091013 Policy Analyst NestopoulosMatthew F 1 8320900 20469411000 ADMINISTRATIVE SERVICES 00091014 Government Information Specialist RobertsErin J F 1 9894700 24340961000 ADMINISTRATIVE SERVICES 00091015 Account Manager Saki-TayInez N F 1 8320900 20469411000 ADMINISTRATIVE SERVICES 00091016 Account Manager DialloAnthony D F 1 7848700 19307801000 ADMINISTRATIVE SERVICES 00091022 Program Support Specialist ThomasWayne R F 1 6228600 15322361000 ADMINISTRATIVE SERVICES 00091024 Contact Representative ChildsMelanie S F 1 5020700 12350921000 ADMINISTRATIVE SERVICES 00091040 Public Affairs Specialist KirklandKeisha M F 1 8557000 21050221000 ADMINISTRATIVE SERVICES 00093375 Contact Representative GivensDontario F 1 5207400 12810201000 ADMINISTRATIVE SERVICES 00093409 Government Information Special AmareGenet F 1 11300200 27798491000 ADMINISTRATIVE SERVICES 00097251 Program Support Specialist KearneyChanda F 1 6228600 15322361000 ADMINISTRATIVE SERVICES 00097252 Public Affairs Specialist HarrisJameel E F 1 8557000 21050221000 ADMINISTRATIVE SERVICES 00099417 Attorney Advisor CothernPatrick F 1 7493400 18433761000 ADMINISTRATIVE SERVICES 00099917 Account Manager PhillipsJason R F 1 7612600 18727001000 ADMINISTRATIVE SERVICES 00099931 Account Manager DaleyTsjenna S F 1 8557000 21050221000 ADMINISTRATIVE SERVICES 00099932 Account Manager V 1 7612600 18727001000 ADMINISTRATIVE SERVICES 00099933 Account Manager TynesMark-Anthony F 1 7612600 1872700

1000 Total 89 904170103 222425845100F AGENCY FINANCIAL OPERATIONS 00001250 Budget Officer SpenceShannon F 1 12647900 3111383100F AGENCY FINANCIAL OPERATIONS 00002145 Staff Assistant BoylesPancheta G F 1 7110700 1749232100F AGENCY FINANCIAL OPERATIONS 00002736 Agency Fiscal Officer GodieEnyew F 1 15721900 3867587100F AGENCY FINANCIAL OPERATIONS 00003181 Chief Management Operations AkhranJoscaira F 1 15691500 3860109100F AGENCY FINANCIAL OPERATIONS 00013982 Associate Chief Financial Officer Clay IIILeroy F 1 21786400 5359454100F AGENCY FINANCIAL OPERATIONS 00022391 Senior Accountant JohnsonTanya F 1 12222800 3006809100F AGENCY FINANCIAL OPERATIONS 00023097 Accounts Payable Specialist JenkinsBurnetta A F 1 7509400 1847312100F AGENCY FINANCIAL OPERATIONS 00028425 Executive Assistant BaileyBarbara F 1 12222800 3006809100F AGENCY FINANCIAL OPERATIONS 00032396 Accountant SavagePernell F 1 8488800 2088245100F AGENCY FINANCIAL OPERATIONS 00045764 Budget Analyst BundyKamille N F 1 10533000 2591118100F AGENCY FINANCIAL OPERATIONS 00077139 Budget Director AbdirahmanAbukar F 1 18739300 4609868100F AGENCY FINANCIAL OPERATIONS 00077140 Manager Financial Reporting TengenTita A F 1 15270500 3756543100F AGENCY FINANCIAL OPERATIONS 00077976 Manager Revenue McallisterRoland F 1 14084900 3464885100F AGENCY FINANCIAL OPERATIONS 00082369 Controller RamprashadDennis D F 1 19077300 4693016100F AGENCY FINANCIAL OPERATIONS 00082370 Budget Analyst ThiamElhadji M F 1 10021900 2465387100F AGENCY FINANCIAL OPERATIONS 00085446 Budget Analyst McKoyJasmine M F 1 9766400 2402534

100F Total 16 210895500 518802932000 PERMITTING 00000540 Program Analyst BaskervilleShaun F 1 9255400 22768282000 PERMITTING 00000716 Plans Review Coordinator Davies-ColeEmlyn F 1 8150800 20050972000 PERMITTING 00000948 Technical Plans Reviewer EckrichSeth C F 1 8488300 20881222000 PERMITTING 00004505 Plans Review Coordinator JacksonLamont C F 1 7081800 17421232000 PERMITTING 00004893 Fire Protection Manager LesterSydney A F 1 13890403 34170392000 PERMITTING 00005146 Autocad Specialist SavoiaLynn F 1 10533900 25913392000 PERMITTING 00006088 Lead Survey Analyst Myers JrRobert D F 1 10022500 24655352000 PERMITTING 00006238 Program Manager ChaconHarold F 1 11800000 29028002000 PERMITTING 00006652 Program Support Specialist BellTamara F 1 5875800 14454472000 PERMITTING 00007184 Program Manager RogersNicole Alexandria F 1 10784300 26529382000 PERMITTING 00008060 Contact Representative BradleyWillie F 1 5340700 13138122000 PERMITTING 00008238 Surveyor DC SniderJoseph F 1 14253876 35064532000 PERMITTING 00010137 Deputy Division Chief BaileyChristopher M F 1 12928045 31802992000 PERMITTING 00013182 Plans Reviewer NjafuhYebila D F 1 10533900 25913392000 PERMITTING 00015864 Project Manager PatelDineshkumar A F 1 13353700 32850102000 PERMITTING 00016170 Plans Reviewer DebessaiBihon F F 1 10022500 24655352000 PERMITTING 00016177 Technical Plans Reivewer AlaswadiAli F 1 10702200 26327412000 PERMITTING 00016299 Contact Representative ArceJacqueline F 1 5500700 1353172

Page 2 of 8

Program Code Program Title Posn Nbr Position Title Employee Name Vac Stat FTEs Salary Fringe Benefits2000 PERMITTING 00016608 Contact Representative HedgemanDebra D F 1 6300700 15499722000 PERMITTING 00017024 Contact Representative ThomasQuawanna S F 1 5020700 12350922000 PERMITTING 00017163 Contact Representative QuinnBrenda F 1 5660700 13925322000 PERMITTING 00017354 Program Support Specialist FlowersErika F 1 7110600 17492082000 PERMITTING 00017405 Survey amp Wall Check Review Coordinator IsensteinNeal S F 1 10022500 24655352000 PERMITTING 00018510 Program Support Specialist HowardArlette Earlene F 1 6581400 16190242000 PERMITTING 00020108 Plans Reviewer MesaMercideli F 1 9255400 22768282000 PERMITTING 00020721 Deputy Surveyor V 1 12941100 31835112000 PERMITTING 00021289 Program Specialist DorseyDiana D F 1 8578400 21102862000 PERMITTING 00021979 Contact Representative WilliamsMable E F 1 6460700 15893322000 PERMITTING 00022031 Plans Reviewer Petrillo-GrohAlec F 1 11614500 28571672000 PERMITTING 00026035 Contact Representative HallChristina F 1 5500700 13531722000 PERMITTING 00027690 Plans Reviewer LuQing F 1 10533900 25913392000 PERMITTING 00035154 Plans Reviewer BhogalVirender S F 1 10278200 25284372000 PERMITTING 00035502 Plans Reviewer JohnsonBenjamin F F 1 10533900 25913392000 PERMITTING 00036600 Program Support Specialist McFarlandJohn T F 1 6934200 17058132000 PERMITTING 00037555 Program Manager HaderaSemere F 1 10784300 26529382000 PERMITTING 00038680 Plans Reviewer HussainNoor F 1 10533900 25913392000 PERMITTING 00038687 Program Support Specialist HollomanPaula B F 1 6405000 15756302000 PERMITTING 00039317 Plans Reviewer EdetChrys F 1 10533900 25913392000 PERMITTING 00039377 Plans Review Coordinator ThomasTyrone F 1 8578400 21102862000 PERMITTING 00040013 Plans Reviewer MbaMichel F 1 10533900 25913392000 PERMITTING 00040225 Plans Reviewer HabteTesfaye A F 1 10278200 25284372000 PERMITTING 00040813 Electrical Engineer MahmoodAlina F 1 8999700 22139262000 PERMITTING 00042222 Program Analyst EasterlingAaron A F 1 10175800 25032472000 PERMITTING 00043182 Deputy General Counsel KonstantopoulosMelanie F 1 13500000 33210002000 PERMITTING 00044017 Plans Reviewer ChendiFidelis Nde F 1 10533900 25913392000 PERMITTING 00044022 Plans Review Coordinator MasonSheronne F 1 7723200 18999072000 PERMITTING 00048210 Contact Representative MooreLeCount A F 1 5843000 14373782000 PERMITTING 00077173 Program Manager V 1 12941100 31835112000 PERMITTING 00082637 Building Code Inspector III MischelChristina F 1 10398100 25579332000 PERMITTING 00082765 Plans Reviewer WileyAndrew F 1 10702200 26327412000 PERMITTING 00082766 Program Manager DarSaima A F 1 11253100 27682632000 PERMITTING 00083209 Contact Representative BandyMajor F 1 5525200 13591992000 PERMITTING 00083211 Contact Representative CarringtonTiffiny N F 1 5820700 14318922000 PERMITTING 00083212 Plans Reviewer BeshahEtsehiwot B F 1 11310400 27823582000 PERMITTING 00083213 Plans Reviewer MuzikirAbdul F 1 10702200 26327412000 PERMITTING 00083214 Program Support Specialist OwensGwendolyn T F 1 5875800 14454472000 PERMITTING 00083221 Engineering Technician ShresthaAnup F 1 7509400 18473122000 PERMITTING 00083222 Plans Reviewer MutiaSamuel F 1 10094000 24831242000 PERMITTING 00085332 Program Support Specialist ObieLawrence E F 1 6052200 14888412000 PERMITTING 00087563 Plans Reviewer ZelelewNetsanet F 1 10278200 25284372000 PERMITTING 00087564 Building Code Inspector III V 1 9485800 23335072000 PERMITTING 00087565 Energy Code Plan Reviewer CampbellRobert F 1 9511100 23397312000 PERMITTING 00091006 Program Support Specialist ChristianLaTrease F 1 7509400 18473122000 PERMITTING 00091019 Plans Reviewer SharmaNiranjan F 1 9255400 22768282000 PERMITTING 00091042 Plans Review Coordinator ThomasTezrah F 1 7295600 17947182000 PERMITTING 00093376 Contact Representative BradfordNoel F 1 5660700 13925322000 PERMITTING 00093377 Program Analyst V 1 8770300 21574942000 PERMITTING 00093378 Program Manager BrownMichael E F 1 11800300 29028742000 PERMITTING 00093379 Energy Code Plan Reviewer DelgadoAshley Charmaine F 1 8999700 22139262000 PERMITTING 00093386 Plans Reviewer Palomino RamirezRafael A F 1 10398100 25579332000 PERMITTING 00093387 Plans Reviewer Andoh-KessonPeter F 1 8744000 21510242000 PERMITTING 00093388 Plans Reviewer EastwoodEverton F 1 8488300 20881222000 PERMITTING 00093389 Plans Reviewer V 1 8232600 20252202000 PERMITTING 00093391 Plans Review Coordinator V 1 6654200 16369332000 PERMITTING 00093410 Program Manager V 1 11253100 27682632000 PERMITTING 00097227 Program Manager CooperQuiton F 1 11620000 28585202000 PERMITTING 00097379 Plans Reviewer EstradaSara F 1 8488300 20881222000 PERMITTING 00097423 Supervisory Green Building Inspector ColonMayda F 1 11253100 27682632000 PERMITTING 00097424 Energy Code Inspector ValliLuladaye F 1 9766800 24026332000 PERMITTING 00098320 Solar Coordinator WinstonKeith C F 1 11006300 27075502000 PERMITTING 00099973 Program Manager IsakovLeonid F 1 13500000 3321000

2000 Total 81 752425324 185096630

Page 3 of 8

Program Code Program Title Posn Nbr Position Title Employee Name Vac Stat FTEs Salary Fringe Benefits2500 EXPEDITED PERMITTING 00000457 General Engineer Mechanical HashmiSyed F 1 9255400 22768282500 EXPEDITED PERMITTING 00024873 Electrical Engineer V 1 8232600 20252202500 EXPEDITED PERMITTING 00025990 Plans Reviewer BrownSilroy F 1 10278200 25284372500 EXPEDITED PERMITTING 00039241 Engineering Technician VollinDavid L F 1 10278200 25284372500 EXPEDITED PERMITTING 00044018 Plans Reviewer IbrahimSitra Y F 1 11006300 27075502500 EXPEDITED PERMITTING 00082752 Program Manager RiveroGretta F 1 12000000 29520002500 EXPEDITED PERMITTING 00085333 Supervisory Plans Review Coordinator Taylor-LawrenceElizabeth F 1 9785300 24071842500 EXPEDITED PERMITTING 00093390 Plans Reviewer FergusonWayne F 1 11614500 2857167

2500 Total 8 82450500 202828233000 ENFORCEMENT 00001053 Program Analyst HubbardDana T F 1 9511100 23397313000 ENFORCEMENT 00007865 Rehab Specialist WestonLeon G F 1 10533900 25913393000 ENFORCEMENT 00008741 Supervisory Vacant Building Inspector JacksonKevin F 1 9201141 22634813000 ENFORCEMENT 00015942 Program Analyst ShelbyGloria F 1 10278200 25284373000 ENFORCEMENT 00016107 Program Manager SullivanDonald W F 1 11070172 27232623000 ENFORCEMENT 00023209 Program Support Specialist Dunbar BranscombLisa Daniell F 1 7723200 18999073000 ENFORCEMENT 00024387 Program Analyst BryantKaren M F 1 9255400 22768283000 ENFORCEMENT 00028476 Program Support Specialist AllenGwendolyn L F 1 7937000 19525023000 ENFORCEMENT 00028482 Management amp Program Analyst SmithMarcia F 1 12357700 30399943000 ENFORCEMENT 00036697 Program Manager HarshawElizabeth F 1 13342410 32822333000 ENFORCEMENT 00045813 Program Support Specialist CallawayBenita F 1 7509400 18473123000 ENFORCEMENT 00045814 Program Support Specialist QueenKim F 1 7723200 18999073000 ENFORCEMENT 00077329 Program Support Specialist HarleyErica L F 1 7509400 18473123000 ENFORCEMENT 00077338 Program Support Specialist DerricottPatrice F 1 6581400 16190243000 ENFORCEMENT 00082753 Program Support Specialist LittleValerie C F 1 7509400 18473123000 ENFORCEMENT 00082755 Program Support Specialist MooreTaren J F 1 5875800 14454473000 ENFORCEMENT 00083076 Program Support Specialist BrooksMary Shirlene F 1 7110600 17492083000 ENFORCEMENT 00083077 Program Support Specialist WhetstoneLamir D F 1 7081800 17421233000 ENFORCEMENT 00083078 Contact Representative FrayerJames W F 1 5684100 13982893000 ENFORCEMENT 00083079 Program Support Specialist HillLakisha F 1 8150800 20050973000 ENFORCEMENT 00083080 Program Support Specialist FletcherRenee C F 1 8578400 21102863000 ENFORCEMENT 00083083 Housing Rehab Specialist KogerRenard M F 1 7723200 18999073000 ENFORCEMENT 00083085 Program Support Specialist HollinsTheresa F 1 7723200 18999073000 ENFORCEMENT 00083104 Paralegal Specialist LangDavid A F 1 9737500 23954253000 ENFORCEMENT 00083223 Program Support Specialist LashleyWilfred W F 1 7723200 18999073000 ENFORCEMENT 00088680 Enforcement Administrator CareiroVanessa F 1 14600000 35916003000 ENFORCEMENT 00090960 Abatement Crew Worker BrownJoseph A F 1 6246240 15365753000 ENFORCEMENT 00090976 Abatement Crew Worker AndersonPrentice M F 1 6246240 15365753000 ENFORCEMENT 00090980 Abatement Crew Worker LoweryTazwell F 1 5066880 12464523000 ENFORCEMENT 00090981 Motor Vehicle Operator PageGeorge F 1 5572320 13707913000 ENFORCEMENT 00090982 Motor Vehicle Operator DuncanJamal L F 1 5572320 13707913000 ENFORCEMENT 00090983 Abatement Crew Worker WallsKevin A F 1 5740800 14122373000 ENFORCEMENT 00090985 Motor Vehicle Operator PettawayBrandon F 1 6061120 14910363000 ENFORCEMENT 00090986 Abatement Crew Worker GreenNick F 1 5572320 13707913000 ENFORCEMENT 00090990 Abatement Crew Leader HawkinsFrancis E F 1 6778720 16675653000 ENFORCEMENT 00090992 Assistant Supervisory Vacant B JohnsonJames L F 1 6910514 16999863000 ENFORCEMENT 00091000 Vacant Building Inspector AndersonGerard F 1 5875800 14454473000 ENFORCEMENT 00091002 Vacant Building Inspector DavisTrae H F 1 6228600 15322363000 ENFORCEMENT 00091003 Vacant Building Inspector EvansAlfred F 1 6228600 15322363000 ENFORCEMENT 00091005 Housing Rehab Specialist GlassFreddie F 1 7723200 18999073000 ENFORCEMENT 00093401 Program Support Specialist MasiminiKoleka F 1 5875800 14454473000 ENFORCEMENT 00094587 Abatement Crew Worker Soto-OsorioAlfredo F 1 5403840 13293453000 ENFORCEMENT 00094590 Abatement Crew Worker JacobsWayne N F 1 5403840 13293453000 ENFORCEMENT 00094592 Abatement Crew Worker ColemanTyrone M F 1 5403840 13293453000 ENFORCEMENT 00097210 Abatement Crew Worker McManusRodney ONeal F 1 5403840 13293453000 ENFORCEMENT 00097221 Abatement Crew Worker Askew JrWarren T F 1 5066880 12464523000 ENFORCEMENT 00097222 Records and Information Management Specialist GeddieLatanya M F 1 6581400 16190243000 ENFORCEMENT 00100105 Chief Performance Officer ParkRaphael Hwi F 1 14386100 3538981

3000 Total 48 367380837 903756864000 INSPECTION 00000345 Paralegal Specialist HartAnita P F 1 9501400 23373444000 INSPECTION 00000361 Comb Code Comp Specialist I TuckerDerwin R F 1 8364600 20576924000 INSPECTION 00000576 Housing Code Inspector I ReeseQuanya F 1 5875800 14454474000 INSPECTION 00001540 Housing Code Inspector I V 1 6052200 14888414000 INSPECTION 00001981 Building Code Inspector II AntoineOlgie V F 1 10022500 24655354000 INSPECTION 00002524 Program Manager NyabagosiPeter F 1 12288900 3023069

Page 4 of 8

Program Code Program Title Posn Nbr Position Title Employee Name Vac Stat FTEs Salary Fringe Benefits4000 INSPECTION 00004215 Building Code Inspector II Carraway JrPaul F 1 9255400 22768284000 INSPECTION 00008485 Program Analyst DICKEYZEOLA LaShawn F 1 9511100 23397314000 INSPECTION 00008534 Comb Code Comp Specialist II LegaspiRuben A F 1 9766800 24026334000 INSPECTION 00009401 Housing Code Inspector I BallengerFred F 1 7110600 17492084000 INSPECTION 00010099 Comb Code Comp Specialist III V 1 9485800 23335074000 INSPECTION 00010419 Comb Code Comp Specialist III VaughnMarc T F 1 11310400 27823584000 INSPECTION 00011812 Housing Code Inspector I AlarconLeslie Guadalupe F 1 5523000 13586584000 INSPECTION 00012216 Contact Representative Brooks IIAllen G F 1 6001900 14764674000 INSPECTION 00014538 Building Code Inspector II HarrisWilliam D F 1 10533900 25913394000 INSPECTION 00015694 Comb Code Comp Specialist III CurranGerald P F 1 11614500 28571674000 INSPECTION 00016028 Comb Code Comp Specialist III JalisGeorge F 1 10702200 26327414000 INSPECTION 00016155 Code Compliance Specialist (Elevator) PayneAudrick F F 1 10533900 25913394000 INSPECTION 00016938 Building Code Inspector II SinghJagtaar ` F 1 8999700 22139264000 INSPECTION 00016968 Program Manager V 1 11253100 27682634000 INSPECTION 00018041 Building Code Inspector III KahlerMark T F 1 11310400 27823584000 INSPECTION 00019768 Housing Code Inspector I BynumJanet Del Carmen F 1 6757800 16624194000 INSPECTION 00020664 Housing Code Inspector II BoothKatheryn L F 1 8578400 21102864000 INSPECTION 00021357 Program Support Specialist ThigpenSarah Lee F 1 6757800 16624194000 INSPECTION 00021546 Comb Code Comp Specialist I CarrollRoland B F 1 8578400 21102864000 INSPECTION 00022414 Housing Code Inspector I JenkinsMichael F 1 7110600 17492084000 INSPECTION 00022706 Administrative Officer WatkisMichelle F 1 11241420 27653894000 INSPECTION 00024078 Building Code Inspector III ChaudhryGauher R F 1 11006300 27075504000 INSPECTION 00024588 Building Code Inspector II Dudley JrAlfred R F 1 9511100 23397314000 INSPECTION 00025148 Comb Code Comp Specialist III FonesRonald F F 1 11310400 27823584000 INSPECTION 00025756 Code Compliance Specialist (Boiler) JonesKeith D F 1 10533900 25913394000 INSPECTION 00025849 Code Compliance Specialist (Boiler) HowellEdward C F 1 9766800 24026334000 INSPECTION 00026413 Contact Representative PursleyCristayl S F 1 5340700 13138124000 INSPECTION 00026947 Contact Representative SidneyJannie F 1 6300700 15499724000 INSPECTION 00027080 Comb Code Comp Specialist I MagruderTiffany K F 1 8578400 21102864000 INSPECTION 00027457 Building Code Inspector III LetrenNeil F F 1 11310400 27823584000 INSPECTION 00028452 Building Code Inspector LeonElmer X F 1 5875800 14454474000 INSPECTION 00028463 Chief Operations Officer CroweTiffany J F 1 15886538 39080884000 INSPECTION 00032919 Housing Code Inspector III JohnsonLakeitha D F 1 8999700 22139264000 INSPECTION 00033633 Housing Code Inspector II ByrdMichael A F 1 8578400 21102864000 INSPECTION 00035053 Program Analyst BassBrandon G F 1 9766800 24026334000 INSPECTION 00035495 Housing Code Inspector I PriceMatthew F 1 6581400 16190244000 INSPECTION 00035630 Chief Building Official WhitescarverClarence G F 1 14605915 35930554000 INSPECTION 00035683 Code Compl Spec (Elevator) JacksonNorman A F 1 10533900 25913394000 INSPECTION 00036109 Building Code Inspector II HooksTamika F 1 9255400 22768284000 INSPECTION 00036281 Program Analyst SimpkinsRobert C F 1 11300200 27798494000 INSPECTION 00036387 Comb Code Comp Specialist III McNeilChristopher F 1 10398100 25579334000 INSPECTION 00037572 Housing Inspection Program Manager GamboaFerdinand A F 1 11502928 28297204000 INSPECTION 00040104 Program Manager PyuzzaJerome F 1 11903300 29282124000 INSPECTION 00040575 Program Support Specialist TurnerShavon T F 1 8364600 20576924000 INSPECTION 00040579 Program Analyst Hooks ScottHelen F 1 10533900 25913394000 INSPECTION 00040745 Code Compliance Specialist (Elevator) ZweigPaul Ronald F 1 10278200 25284374000 INSPECTION 00041151 Program Analyst CamachoLeslie F 1 10702200 26327414000 INSPECTION 00042579 Plans Reviewer ShresthaRaju B F 1 9485800 23335074000 INSPECTION 00043324 Program Manager ReissJeffrey F 1 12719100 31288994000 INSPECTION 00044019 Program Analyst JonesTamika Lashawn F 1 9255400 22768284000 INSPECTION 00044020 Program Support Specialist Brown-WIlliamsMarie A F 1 6934200 17058134000 INSPECTION 00044273 Building Code Inspector II Ball JrEdward W F 1 10533900 25913394000 INSPECTION 00044442 Program Analyst SumnerAndrea F 1 9511100 23397314000 INSPECTION 00044480 Inspection and Plans Review Specialist EvansDominic F 1 8488300 20881224000 INSPECTION 00046731 Program Analyst VirkAmrik S F 1 10738000 26415484000 INSPECTION 00073370 Building Code Inspector II FlemingPatrick D F 1 8999700 22139264000 INSPECTION 00082754 Program Support Specialist LenzyMaleka V F 1 6228600 15322364000 INSPECTION 00082759 Program Analyst FindlayJanice D F 1 9511100 23397314000 INSPECTION 00083136 Housing Code Inspector I ManningDerron F 1 6228600 15322364000 INSPECTION 00083137 Housing Code Inspector I JahSajor F 1 6052200 14888414000 INSPECTION 00083177 Contact Representative LeachDeonte J F 1 5207400 12810204000 INSPECTION 00083210 Program Support Specialist GatlingJoyce A F 1 6052200 14888414000 INSPECTION 00083225 Program Support Specialist FowlerLori M F 1 7937000 19525024000 INSPECTION 00085418 Program Support Specialist WoodMay F 1 7509400 1847312

Page 5 of 8

Program Code Program Title Posn Nbr Position Title Employee Name Vac Stat FTEs Salary Fringe Benefits4000 INSPECTION 00087555 Comb Code Comp Specialist II WatkinsGregory L F 1 9255400 22768284000 INSPECTION 00087556 Comb Code Comp Specialist III PillerEdward F 1 10702200 26327414000 INSPECTION 00088227 Contact Representative WilliamsKaren F 1 5048500 12419314000 INSPECTION 00091017 Housing Code Inspector I GibsonDaniel F 1 5699400 14020524000 INSPECTION 00091018 Housing Code Specialist PetersChristopher L F 1 5684100 13982894000 INSPECTION 00091026 Contact Representative TibbsBreyana N F 1 5340700 13138124000 INSPECTION 00093393 Housing Code Inspector I GowensChristine P F 1 5875800 14454474000 INSPECTION 00093394 Housing Code Specialist WardDavid F 1 4730700 11637524000 INSPECTION 00093395 Motor Vehicle Operator BrownTed F 1 5530720 13605574000 INSPECTION 00093396 Program Support Specialist Moore JrCarousel F 1 5875800 14454474000 INSPECTION 00093397 Housing Code Specialist ChicasVladimir Ernesto F 1 4730700 11637524000 INSPECTION 00093398 Housing Code Inspector I SuttonDurand F 1 5875800 14454474000 INSPECTION 00093399 Housing Code Specialist MabryMattheu Nelson F 1 4730700 11637524000 INSPECTION 00093400 Housing Code Inspector I CruzMario E F 1 5875800 14454474000 INSPECTION 00093402 Housing Code Inspector I CurtisFrederick E F 1 6001900 14764674000 INSPECTION 00093403 Program Support Specialist HammondVanessa A F 1 6052200 14888414000 INSPECTION 00093404 Housing Code Enforcement Offic HooksChristopher J F 1 9377600 23068904000 INSPECTION 00093405 Housing Code Specialist LloydMalik F 1 4730700 11637524000 INSPECTION 00093406 Building Code Inspector McCottryWesley C F 1 6052200 14888414000 INSPECTION 00093407 Building Code Inspector Williams JrVirgil S F 1 7110600 17492084000 INSPECTION 00093408 Building Code Inspector CrowderShanice F 1 6052200 1488841

4000 Total 91 774494221 1905255786000 ZONING AND CONSTRUCTION COMPLIANCE 00002575 Program Support Specialist Robinson-JohnsonYolanda B F 1 5875800 14454476000 ZONING AND CONSTRUCTION COMPLIANCE 00006722 Engineering Technician ShittuAdemola K F 1 10278200 25284376000 ZONING AND CONSTRUCTION COMPLIANCE 00027684 Engineering Technician WashingtonRamon J F 1 9511100 23397316000 ZONING AND CONSTRUCTION COMPLIANCE 00035474 Engineering Technician WarrenHector Ernesto F 1 9766800 24026336000 ZONING AND CONSTRUCTION COMPLIANCE 00037633 Zoning Administrator LegrantMatthew F 1 16848748 41447926000 ZONING AND CONSTRUCTION COMPLIANCE 00038928 Program Support Specialist BrooksIesha J F 1 5523000 13586586000 ZONING AND CONSTRUCTION COMPLIANCE 00039159 Deputy Program Manager for Zoning BeetonKathleen A F 1 13911709 34222806000 ZONING AND CONSTRUCTION COMPLIANCE 00039834 Engineering Technician BarberChyna F 1 8999700 22139266000 ZONING AND CONSTRUCTION COMPLIANCE 00043984 Engineering Technician GibbsLeShanda N F 1 10022500 24655356000 ZONING AND CONSTRUCTION COMPLIANCE 00043985 Program Analyst BoldenTarek S F 1 9511100 23397316000 ZONING AND CONSTRUCTION COMPLIANCE 00082761 Supervisory Engineering Technician NdawMamadou B F 1 11280292 27749526000 ZONING AND CONSTRUCTION COMPLIANCE 00082762 Program Analyst Thompson JrSteve Charles F 1 9613600 23649466000 ZONING AND CONSTRUCTION COMPLIANCE 00082763 Program Support Specialist EppsEvon F 1 7110600 17492086000 ZONING AND CONSTRUCTION COMPLIANCE 00085325 Program Analyst ReidRohan V F 1 11006300 27075506000 ZONING AND CONSTRUCTION COMPLIANCE 00085326 Engineering Technician CalhounDaniel F 1 9255400 22768286000 ZONING AND CONSTRUCTION COMPLIANCE 00093392 Engineering Technician AndersonJeannette F 1 10533900 25913396000 ZONING AND CONSTRUCTION COMPLIANCE 00093411 Engineering Technician BullockBrittany C F 1 8999700 2213926

6000 Total 17 168048449 413399187000 LICENSING 00000395 Program Analyst MorganSharona D F 1 10533900 25913397000 LICENSING 00000494 Staff Assistant PettyTiara M F 1 5523000 13586587000 LICENSING 00002962 Administrator (Business amp Professional Licensing) ParkerVincent F 1 14696678 36153837000 LICENSING 00003320 Administrative Officer V 1 11253100 27682637000 LICENSING 00003838 Weights and Measures Program Manager JohnsonRonald Sr F 1 10474180 25766487000 LICENSING 00007950 Paralegal Specialist MatthewsVickie F 1 8744000 21510247000 LICENSING 00009091 Program Manager BriggsCynthia F 1 10784306 26529397000 LICENSING 00009585 Paralegal Specialist EvansCarrie G F 1 9511100 23397317000 LICENSING 00009996 Program Support Specialist AndersonVanessa D F 1 7723200 18999077000 LICENSING 00010188 Program Manager BroadieHarriett Ann F 1 12078433 29712957000 LICENSING 00010346 Investigator BrittDeborah L F 1 10533900 25913397000 LICENSING 00010972 Program Coordinator for Boards McclendonNicole M F 1 9903244 24361987000 LICENSING 00012439 Investigator GheneneAbyie M F 1 8232600 20252207000 LICENSING 00012456 Code Compliance Specialist (Weights amp Measures) SmithAllen W F 1 8578400 21102867000 LICENSING 00013557 Paralegal Specialist BridgesDeborah D F 1 8488300 20881227000 LICENSING 00014002 Program Support Specialist KelleyErin F 1 7295600 17947187000 LICENSING 00014356 Business Licensing Specialist PerryBruce F 1 7295600 17947187000 LICENSING 00014408 Paralegal Specialist ClaryRegina D F 1 8578400 21102867000 LICENSING 00015974 Investigator V 1 8232600 20252207000 LICENSING 00016466 Contact Representative BoydDiane B F 1 6460700 15893327000 LICENSING 00016965 Paralegal Specialist EdelinDenise M F 1 8578400 21102867000 LICENSING 00017074 Code Compliance Specialist (Weights amp Measures) TaylorLawrence H F 1 8364600 20576927000 LICENSING 00017262 Paralegal Specialist TateKim R F 1 8578400 21102867000 LICENSING 00017502 Investigator V 1 5523000 1358658

Page 6 of 8

Program Code Program Title Posn Nbr Position Title Employee Name Vac Stat FTEs Salary Fringe Benefits7000 LICENSING 00017602 Program Analyst MooreIrina F 1 8232600 20252207000 LICENSING 00017776 Business Licensing Specialist LockhartEllen Denise F 1 7723200 18999077000 LICENSING 00018028 Code Compliance Specialist (Weights amp Measures) SampsonCharles P F 1 8364600 20576927000 LICENSING 00020375 Paralegal Specialist EbbMaxcine I F 1 9766800 24026337000 LICENSING 00020812 Investigator V 1 10022500 24655357000 LICENSING 00021149 Business Licensing Specialist HartJohn A F 1 6052200 14888417000 LICENSING 00021442 Program Manager V 1 12941100 31835117000 LICENSING 00021519 Program Analyst TibbsAnnette S F 1 9255400 22768287000 LICENSING 00022266 Small Business Resource Center NoisetteJacqueline L F 1 12190600 29988887000 LICENSING 00022735 Business Licensing Specialist RobinsonJamie L F 1 7723200 18999077000 LICENSING 00023622 Investigator HooksAnthony M F 1 10533900 25913397000 LICENSING 00023738 Special EventsVending Manager CrosbyAnisah F 1 9377600 23068907000 LICENSING 00024407 Paralegal Specialist RohKisok C F 1 8150800 20050977000 LICENSING 00024748 Investigator WilliamsVacylla D F 1 10533900 25913397000 LICENSING 00024807 Paralegal Specialist HymanMaxine C F 1 9766800 24026337000 LICENSING 00025328 Program Support Specialist CordeiroGreta F 1 7937000 19525027000 LICENSING 00025362 Investigator JohnsonChristopher D F 1 7081800 17421237000 LICENSING 00026777 Business Licensing Specialist OutlawShakeila R F 1 7723200 18999077000 LICENSING 00026988 Business Licensing Specialist ThorntonSharon R F 1 6757800 16624197000 LICENSING 00027156 Investigator CowardRichard A F 1 10022500 24655357000 LICENSING 00035648 Program Specialist Jackson IIIAndrew Lewis F 1 8488300 20881227000 LICENSING 00035786 Business License Manager PratherAnthony R F 1 9377635 23068987000 LICENSING 00036527 Business Licensing Specialist GarciaCynthia L F 1 7509400 18473127000 LICENSING 00036546 Program Support Specialist HarrisMarchelle F 1 7723200 18999077000 LICENSING 00036684 Program Support Specialist Blocker-FordIndia F 1 6228600 15322367000 LICENSING 00036685 Program Support Specialist JohnsonKenya F 1 6868000 16895287000 LICENSING 00036709 Program Support Specialist JohnstonStephanie L F 1 7295600 17947187000 LICENSING 00036941 Program Support Specialist JamisonTracey V F 1 7295600 17947187000 LICENSING 00037148 Paralegal Specialist V 1 6654200 16369337000 LICENSING 00037627 Special Assistant Thompson-WeaverShantell F 1 9894700 24340967000 LICENSING 00037715 Program Manager GasimovJosef G F 1 12385453 30468217000 LICENSING 00038945 Program Support Specialist ReyesJocelyn F 1 5523000 13586587000 LICENSING 00039057 Program Analyst HerreraClaudia L F 1 8999700 22139267000 LICENSING 00040547 Program Analyst DouglasJoy L F 1 8999700 22139267000 LICENSING 00041140 Program Support Specialist DickensTinika L F 1 6757800 16624197000 LICENSING 00044466 Program Coordinator for Boards LewisLeon W F 1 11558433 28433757000 LICENSING 00045836 Program Manager JanovichRebecca F 1 10800000 26568007000 LICENSING 00046550 Business Licensing Specialist PetersonLouise V F 1 7723200 18999077000 LICENSING 00046551 Program Support Specialist StewartLaVerne M F 1 7937000 19525027000 LICENSING 00074983 Program Support Specialist YoungKevin F 1 7110600 17492087000 LICENSING 00074985 Program Support Specialist BurrellQuinton M F 1 7110600 17492087000 LICENSING 00075724 Program Support Specialist KearseLanesha E F 1 6942900 17079537000 LICENSING 00077331 Investigator LassiterDeloris S F 1 9766800 24026337000 LICENSING 00077332 Investigator RichardsonShakira F 1 8488300 20881227000 LICENSING 00077334 Program Support Specialist ChampagneJennifer F 1 7295600 17947187000 LICENSING 00077335 Program Specialist PearsonAvis F 1 8488300 20881227000 LICENSING 00077336 Program Analyst BrownSheldon J F 1 9255400 22768287000 LICENSING 00082636 Investigator BatistaGeorge F 1 9511100 23397317000 LICENSING 00082756 Paralegal Specialist V 1 6654200 16369337000 LICENSING 00082758 Code Compliance Specialist (Weights amp Measures) Jacobs IIIDavid F 1 8578400 21102867000 LICENSING 00083082 Program Support Specialist V 1 7081800 17421237000 LICENSING 00083232 Program Manager RichardsonPatrice F 1 9377635 23068987000 LICENSING 00083233 PGM SUPPORT SPEC Yeboah OforiGrace F 1 7295600 17947187000 LICENSING 00083235 Program Specialist V 1 8232600 20252207000 LICENSING 00083236 Investigator DumasAsia F 1 9511100 23397317000 LICENSING 00085327 Code Compliance Specialist (Weights amp Measures) FergusonJoseph F 1 7509400 18473127000 LICENSING 00085328 Program Support Specialist GreeneNikkia King F 1 7081800 17421237000 LICENSING 00085329 Investigator BynumTimothy F 1 8488300 20881227000 LICENSING 00085330 Program Officer BrooksDerek V F 1 10689855 26297047000 LICENSING 00085331 Investigator PeaceChristopher F 1 7723200 18999077000 LICENSING 00085336 Program Analyst CyrusKevin D F 1 9255400 22768287000 LICENSING 00085337 Program Support Specialist WoodTamika F 1 7723200 18999077000 LICENSING 00087557 Operations Manager HendersonMelanie Michelle F 1 9377600 23068907000 LICENSING 00087558 Paralegal Specialist NelsonPhilip F 1 7509400 1847312

Page 7 of 8

Program Code Program Title Posn Nbr Position Title Employee Name Vac Stat FTEs Salary Fringe Benefits7000 LICENSING 00087559 Education Liaison Specialist (Realty) ThomasKathy F 1 7937000 19525027000 LICENSING 00087560 Program Support Specialist GarrettStephon F 1 5699400 14020527000 LICENSING 00091020 Program Support Assistant (OA) BennettWilliam B F 1 5660700 13925327000 LICENSING 00091021 Program Support Specialist ClarkAnthony V F 1 6942900 17079537000 LICENSING 00091023 Investigator BeckwithLa Taunja R F 1 10533900 25913397000 LICENSING 00091025 Business Licensing Specialist LongAurice S F 1 6405000 15756307000 LICENSING 00091027 Program Support Specialist V 1 6654200 16369337000 LICENSING 00091029 Program Support Specialist HolmesRonald F 1 6405000 15756307000 LICENSING 00091030 Program Support Specialist WilliamsStacey A F 1 7081800 17421237000 LICENSING 00091031 Program Support Specialist BookerNakia F 1 6868000 16895287000 LICENSING 00091032 Business Licensing Specialist PrinceTyanna A F 1 5523000 13586587000 LICENSING 00091034 Investigator Dortch-JonesEric J F 1 5699400 14020527000 LICENSING 00091035 Business Licensing Specialist StewartAmber M F 1 6405000 15756307000 LICENSING 00093380 Contact Representative ArnoldKevin F 1 5500700 13531727000 LICENSING 00093381 Program Support Specialist BarberJames R F 1 6228600 15322367000 LICENSING 00093382 Investigator WalkerAntoine F 1 5875800 14454477000 LICENSING 00097225 Program Support Specialist V 1 5523000 13586587000 LICENSING 00097226 Program Support Specialist RichardsShaun F 1 5875800 14454477000 LICENSING 00097253 Program Analyst V 1 8232600 20252207000 LICENSING 00097254 Support Services Assistant MackellAnthony D F 1 5980700 14712527000 LICENSING 00097378 Program Support Specialist Collins-MarablePhyllis J F 1 6228600 15322367000 LICENSING 00099916 Program Support Specialist V 1 5105900 12560517000 LICENSING 00099918 Program Analyst SmillieSimone S F 1 7848700 19307807000 LICENSING 00099919 Business Analyst JenningsRuby F 1 9501400 23373447000 LICENSING 00099920 Program Analyst HendersonKiaria F 1 8488300 20881227000 LICENSING 00099921 Program Analyst HerndonLaTrice R F 1 8770300 21574947000 LICENSING 00099922 Program Analyst BurnetteChristopher M F 1 8744000 21510247000 LICENSING 00099923 Program Analyst EastlackAaron R F 1 9613600 23649467000 LICENSING 00099924 Program Support Specialist GavinGayna-Shae K F 1 6152100 15134177000 LICENSING 00099925 Housing Code Specialist BinionCharles C F 1 5684100 13982897000 LICENSING 00099926 Program Analyst V 1 6152100 15134177000 LICENSING 00099927 Housing Code Specialist V 1 4571800 11246637000 LICENSING 00099928 Program Analyst V 1 8770300 21574947000 LICENSING 00099929 Program Analyst AllenPatrick Henry F 1 9613600 23649467000 LICENSING 00099930 Program Analyst StrozierBrittani F 1 9255400 22768287000 LICENSING 00099975 Program Manager V 1 12941100 31835117000 LICENSING 00100372 Program Manager (Short-Term Rental) Hobbs NewmanSherryl A F 1 12900000 3173400

7000 Total 125 1031575552 253767586Grand Total 475 4291440486 1055694360

Page 8 of 8

Attachment

DCRA Oversight Question 35 FOIA Report

Agency Name

Annual Freedom of Information Act Report for Fiscal Year 2020

October 1 2019 through September 30 2020

FOIA Officer Reporting

1 Number of FOIA requests received during reporting period helliphelliphelliphelliphelliphelliphellip

2 Number of FOIA requests pending on October 1 2019helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

3 Number of FOIA requests pending on September 30 2020helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

4 The average number of days unfilled requests have been pending before each public body as

of September 30 2020 helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

5 Number of requests granted in wholehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

6 Number of requests granted in part denied in parthelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

7 Number of requests denied in wholehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

8 Number of requests withdrawnhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

9 Number of requests referred or forwarded to other public bodieshelliphelliphelliphelliphelliphelliphelliphelliphellip

10 Other disposition helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

11 Exemption 1 - DC Official Code sect 2-534(a)(1)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip


13 Exemption 3 - DC Official Code sect 2-534(a)(3)

Subcategory (A)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Subcategory (B)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Subcategory (C) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Subcategory (D) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Subcategory (E) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Subcategory (F) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

14 Exemption 4 - DC Official Code sect 2-534(a)(4) helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip


PROCESSING OF FOIA REQUESTS

DISPOSITION OF FOIA REQUESTS

NUMBER OF REQUESTS THAT RELIED UPON EACH FOIA EXEMPTION


Subcategory (A)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Subcategory (B)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip




20 Exemption 10 - DC Official Code sect 2-534(a)(10)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip



23 Number of FOIA requests processed within 15 dayshelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

24 Number of FOIA requests processed between 16 and 25 dayshelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

25 Number of FOIA requests processed in 26 days or morehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

26 Median number of days to process FOIA Requestshelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

27 Number of staff hours devoted to processing FOIA requestshelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

28 Total dollar amount expended by public body for processing FOIA requestshelliphelliphelliphellip

29 Total amount of fees collected by public bodyhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

30 Number of employees found guilty of a misdemeanor for arbitrarily or capriciously violating

any provision of the District of Columbia Freedom of Information Act helliphelliphelliphelliphelliphellip

Pursuant to section 208(a)(9) of the DC FOIA provide in the space below or as an

attachment ldquo[a] qualitative description or summary statement and conclusions drawn from

the data regarding compliance [with the provisions of the Act]rdquo

DCRA was substantially in compliance with DC FOIA Statute

TIME-FRAMES FOR PROCESSING FOIA REQUESTS

RESOURCES ALLOCATED TO PROCESSING FOIA REQUESTS

FEES FOR PROCESSING FOIA REQUESTS

PROSECUTIONS PURSUANT TO SECTION 207(d) OF THE DC FOIA

QUALITATIVE DESCRIPTION OR SUMMARY STATEMENT

Attachment

DCRA Oversight Question 37 Current Annual Performance Plan

2192021 OCA District Performance P -

httpsoctoquickbasecomdbbj8ntmznra=printramprid=793ampdfid=18amprl=f98 17

Department of Consumer and Regulatory Affairs FY2021

Agency Department of Consumer and Regulatory Affairs Agency Acronym DCRA AgencyCode

CR0

To edit agency and POC information press your agency name (underlined and in blue above)

Agency PerformancePOCs

Aaron (DCRA) Eastlack Juliana de Souza Raphael (DCRA) Park Ruby (DCRA)Jennings Tiffany Crowe

Agency BudgetPOCs

Shirley (OCTO)Kwan-Hui

Fiscal Year 2021

Agencys Operating BudgetLookup Your Agencys Operating Budget

2021 ObjectivesStrategic

Objectives

2021 Key Performance Indicators

Provide timely and efficient processes to promote and improve the progression and business development inthe District of Columbia

6 1

Provide accurate thorough and efficient plan reviews within the specified timeframes to effectively issuepermits to the residents and project developers of the District of Columbia

5 1

Provide effective enforcement of vacant and blighted properties thereby encouraging increased housing stockfor productive use including affordable housing

3 1

Provide thorough and efficient property maintenance and construction inspections within the specifiedtimeframes to preserve safety and development in the District of Columbia

3 1

Create and maintain a highly efficient transparent and responsive District government 24 1

TOT 41 5

ObjectiveNumber

Strategic Objective ofMeasures

ofOperations

1 - Provide timely and efficient processes to promote and improve the progression and business development in the District of Columbia (6 Measures)

Up is Better New in2018

839 55 81 80 919 80 951


898 85 91 85 886 85 917


649 45 689 80 848 80 856


New in2020

New in2020

New in2020

New in2020

853 85 891


New in2020

New in2020

New in2020

New in2020

854 85 983


855 70 871 80 979 80 957

2 - Provide accurate thorough and efficient plan reviews within the specified timeframes to effectively issue permits to the residents and project developers ofthe District of Columbia (5 Measures)


New in2019

90 909 90 977 90 998

Up is Better 816 859 90 943 90 979 90 994


New in2020

New in2020

New in2020

New in2020

939 85 927

Measure NewMeasure

Benchmark Year

Directionality FY2017Actual

FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1

1

2

3

4

5

Percent of businesses applyingonline that receive their licensewithin one (1) business day fromthe date of submission

Percent of corporate registrationsprocessed online meeting thecustomers request for expeditedservice of one (1) or three (3)business days

Percent of Basic Business LicenseCorporation and Occupationaland Professional Licensingtransactions that are conductedonline

Percent of Consumer Protectioncases closed within 30-days fromdate of complaint submission

Percent of Business Licensees forwhich prescreening is requiredthat receive a regulatoryinvestigation within 15 businessdays

Percent of compliant businessesthat have renewals processedwithin one (1) business day fromthe date of application receipt

Percent of Permit applications thatare reviewed by PRC within 2-business days

Percent of Project Dox permitapplications that are reviewed byDCRA within 30 business days ofacceptance by the agency

Percent of standard building platrequests completed within 3business days



2021 OperationsOperations


New in2020

New in2020

New in2020

New in2020

914 90 969


New in2020

New in2020

New in2020

New in2020

778 90 979

3 - Provide effective enforcement of vacant and blighted properties thereby encouraging increased housing stock for productive use including affordablehousing (3 Measures)


New in2019

65 903 80 941 80 995


248 90 847 90 971 90 976


New in2019

85 943 85 977 85 997

4 - Provide thorough and efficient property maintenance and construction inspections within the specified timeframes to preserve safety and development inthe District of Columbia (3 Measures)


832 90 891 90 929 90 949


New in2020

New in2020

New in2020

New in2020

967 75 993


New in2020

New in2020

New in2020

New in2020

972 90 972

5 - Create and maintain a highly efficient transparent and responsive District government (2 Measures)


New in2020

New in2020

New in2020

New in2020

962 85 845


New in2020

New in2020

New in2020

New in2020

957 95 962

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1

1 - Provide timely and efficient processes to promote and improve the progression and business development in the District of Columbia (1 Activity)

Business Occupational andProfessional LicensingCorporations andCompliance

Responsible for the review issuance and renewal of business occupational and professionallicenses within the District Additional programmatic areas include the Corporations SmallBusiness Resource Center Weights and Measurements Registrations and Special Events andVending business units This includes Program Codes (7000 2065 2070 2075 2080 20902095 7085)

Daily Service

2 - Provide accurate thorough and efficient plan reviews within the specified timeframes to effectively issue permits to the residents and projectdevelopers of the District of Columbia (1 Activity)

Plan Review Permit IssuancePermit Center Surveyor andGreen Building

Responsible for the review and issuance of Building Permits within the District in addition to theoperations of DCRArsquos Permit Center This includes Program Codes (2000 2020 2025 20302035 2050 2500 2520 2060)

Daily Service

3 - Provide effective enforcement of vacant and blighted properties thereby encouraging increased housing stock for productive use includingaffordable housing (1 Activity)

Office of Civil InfractionsVacant Property andAbatement

Coordinates issuance of civil infractions on behalf of DCRA including collection of Liens andFines that are imposed upon respondents in addition to the inspections and compliance workconducted by the Vacant Property business unit This includes Program Codes (3000 30203025 3045 3050)

Daily Service

4 - Provide thorough and efficient property maintenance and construction inspections within the specified timeframes to preserve safety anddevelopment in the District of Columbia (1 Activity)

OperationsHeader

Operations Title Operations Description Type ofOperations

Percent of Project Dox permitapplication re-reviews that arereviewed by DCRA within 15business days of acceptance byagency

Percentage of Solar Permits thatare reviewed within 10 calendardays

Percent of Notices of Infractionrelated customer inquiries that areresolved in one interaction withDCRA staff

Percent of exempted propertiesthat are reinspected within 90calendar days of receiving exemptstatus

Percent of Vacant Building Unitinitial inspections completedwithin 38 business days from dateof complaint submission

Percent of construction inspectionscompleted on date identifiedwhen scheduled

Percent of Property Maintenance(Housing) inspections that arecompleted within 15 business daysfrom date of request

Percent of Property Maintenance(Housing) Notices of Infraction(NOI) that are initiated within 2business days followinginspections where violations wereobserved

Percent of non-FOIA Recordsrequests completed within 5business days from date of receipt

Percent of Customer RelationshipManagement (CRM) cases that areresolved within 3 business daysfrom date of receipt by the agency

Licensing

Permitting

Enforcement



2021 Workload MeasuresWorkload

Measures -Operations

Illegal Construction PropertyMaintenance and Permit-based Inspections

Ensures compliance with Building and Property Maintenance Codes within the District Thiscovers both Construction and Illegal Construction inspections in addition to PropertyMaintenance (Housing) Proactive Housing and Third Party inspections This includes ProgramCodes (4000 3010 3080 3095)

Daily Service

5 - Create and maintain a highly efficient transparent and responsive District government (1 Activity)

Human Resources FleetManagement InformationTechnology RecordsCustomer Service Legal andCommunications

Responsible for providing support to DCRAs operations including Customer ServiceInformation Technology HR Legal Communications General Counsel and Contracting andProcurement This includes Program Codes (1000 1010 1015 1020 1030 1040 1055 10601070 1080 1085 1090)

Daily Service

OperationsHeader


1 - Business Occupational and Professional Licensing Corporations and Compliance (13 Measures)

NeedsUpdate

17098 22218 20591 19380 3327

NeedsUpdate

23413 34145 31438 30128 5732

NeedsUpdate

2473 2414 2442 3460 1098

NeedsUpdate

4245 3337 4602 3138 783

NeedsUpdate

11380 11464 11365 10042 2569

NeedsUpdate

123 99 111 28 0

NeedsUpdate

16103 17619 18688 14658 1276

NeedsUpdate

12648 67029 68582 69883 12199

NeedsUpdate

10801 10406 11108 7252 1784

NeedsUpdate

16745 34778 28234 16165 320

NeedsUpdate

7720 6980 6809 6310 1963

NotAvailable

4010 1628 316 1184 400

NotAvailable

584 4324 4194 1407 387

2 - Plan Review Permit Issuance Permit Center Surveyor and Green Building (6 Measures)

NotAvailable

320 368 262 262 219

NeedsUpdate

2714 2901 3004 2758 653

NeedsUpdate

400 415 392 379 88

NeedsUpdate

11431 6142 6049 5592 1372

NeedsUpdate

49965 53614 59814 54380 13803

NeedsUpdate

3316 3483 3273 2509 771

3 - Office of Civil Infractions Vacant Property and Abatement (6 Measures)

NeedsUpdate

2132 1104 821 784 136

NeedsUpdate

50 95 96 32 21

NeedsUpdate

6588 7284 7569 6768 1368

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1

Inspections

AdministrativeServices

Number of business licenses renewed

Number of business licenses issued

Number of customers serviced by the Small BusinessResource Center (SBRC)

Number of elevator certificates issued

Number of applications submitted for new businesslicenses

Number of special events issued

Number of corporate entities registered

Number of other corporate filings registered

Number of professional licenses issued

Number of professional licenses renewed

Number of weighing and measuring devices approved

Number of business compliance surveys conducted

Number of Consumer Protection investigationsconducted

Number of addresses issued

Number of plats processed with expedited service

Number of Sub-Divisions processed

Number of plats prepared

Number of permits issued

Number of Certificates of Occupancy issued

Number of buildings abated

Number of vacant lots abated

Number of vacant buildings surveyed



2021 InitiativesStrategic

Initiatives

NeedsUpdate

183 371 432 229 88

NeedsUpdate

2022 1868 2799 3358 946

NeedsUpdate

175 75 1029 957 257

4 - Illegal Construction Property Maintenance and Permit-based Inspections (7 Measures)

NeedsUpdate

2584 2189 2850 4913 1520

NeedsUpdate

22248 24290 25481 26442 6950

NeedsUpdate

New in2020

New in2020

New in2020

57286 16476

NeedsUpdate

11510 12226 7561 5735 2124

NeedsUpdate

4252 3171 4618 7412 1779

NeedsUpdate

225 423 419 68 0

NeedsUpdate

514 535 427 1078 400

5 - Human Resources Fleet Management Information Technology Records Customer Service Legal and Communications (1 Measure)

NeedsUpdate

New in2020

New in2020

New in2020

3402 284

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1

Business Occupational and Professional Licensing Corporations and Compliance (1 Strategic Initiative)

Under the provisions of Title 29 (Business Organizations Act) and Title47 Chapter 28 (General License Law) of the DC Code many corporatefilings are currently required to be completed in paper format eitherin-person or via mail In FY21 DCRA will dra proposed legislationthat will require all corporate filings to be conducted online andsubmit the proposed legislation to the Office of the Deputy Mayor forOperations and Infrastructure and Office of Policy and LegislativeAffairs for review and approval

09-30-2021 DeputyMayor forOperationsandInfrastructure

Human Resources Fleet Management Information Technology Records Customer Service Legal and Communications (1 Strategic Initiative)

Following the launch of its DCRA Contractor Rating System DCRA willimplement a marketing and promotional plan to increase theawareness of and grow the number of customers using the productBased on a licensed building professionalrsquos past performance thegoal of the Contractor Rating System is to proactively arm resident andbusiness customers with objective information so that they can betteridentify and hire stronger performers and reduce the likelihood ofhaving a bad experience with their building project DCRArsquos rolloutplan includes a press event announcement email and outreach toresidents ANCs Council offices building professionals and otherstakeholders a series of social media graphics and a paid advertisingcampaign DCRA is also considering partnership with local companiesto help raise awareness about the ratings system to their customers


Illegal Construction Property Maintenance and Permit-based Inspections (2 Strategic initiatives)

To assist the Districtrsquos growing demand for inspections DCRA willexpand the total number of certified Resident Inspectors to 200prioritizing hard to fill disciplines by the end of the FY21 As a resultDCRA will be able to conduct an increased number of same-day illegalconstruction inspections and reduce wait time on inspection requestsby customers


StrategicInitiativeTitle

Strategic Initiative Description ProposedCompletion

Date

Is thisInitiative focused

onWards

7andor

8

Does thisinitiative support

theResilient

DCStrategy

Cluster AddInitiativeUpdate

Vacant lots inspected

Number of infraction notices issued

Number of liens issued

Number of illegal constructions inspections conducted

Number of permit construction inspections conducted

Number of Inspections Conducted

Number of housing inspections conducted

Number of proactive inspections conducted

Number of conveyances inspections conducted(elevators man lis escalators dumbwaiters)

Number of quality control inspections performed onthird party inspections

Number of records requests completed by the RecordsTeam

OnlineCorporateFilings

ContractorRating SystemMarketing

Expansion ofResidentInspectors



2021 Initiative Updates

DCRA will modernize its abatement-tracking database by capturingabatements at the violation-level and streamlining how abatementsare documented between pre-inspection and post-inspectionAdditional incentives may be provided to property owners who havebeen cited and fined once abatements have been confirmed Thiseffort aims to reduce the number of existing housing code violationsin the District and outstanding fines that appear on DCRArsquos public-facing Agency Dashboard


Office of Civil Infractions Vacant Property and Abatement (1 Strategic Initiative)

In FY21 DCRA will complete the overhaul of its Consumer ProtectionUnit by enhancing the case management system that will allow forsmarter risk-based assignments and identification of trends inconsumer complaints DCRA will also continue to utilize technology asthe agency implements an algorithm to proactively identifyunlicensed rentals move various initiatives from pilot phase tostandard operating procedure and increase its use of enforcementtools and consumer education resources Collectively these effortswill result in an improvement in operational efficiency and yield morepositive outcomes for customers


Plan Review Permit Issuance Permit Center Surveyor and Green Building (3 Strategic initiatives)

Currently the application process for a construction permit requirescustomers to identify the type of permit they are seeking and then fillout a universal form In FY20 DCRA began enhancing the customerexperience in the residential permit application process bydeveloping a dynamic wizard-based online application that isintuitive simple and easy to use In FY21 DCRA will expand this effortto include commercial permit applications


As part of the agencyrsquos efforts to improve access to DCRA records inFY21 DCRA will integrate Quick Response (QR) code technology in itspublic-facing product offeringsmdashincluding permits and certificates Asa result customers will be able to easily and quickly view DCRArecords by scanning the QR code with a smart phone


DCRA will modernize and streamline the plan review process to allowfor greater collaboration between DCRA and its customers throughdynamic real-time access to plans documents mark-ups and thereview of comments As a result the plan review process will haveshorter review cycle timelines and pave the way for the faster issuanceof building permits




Date


onWards

7andor

8


theResilient

DCStrategy


Consumer Protection Unit Operations Improvement (1 Initiative Update)

In Q1 DCRA continued to refine its requirements to enhance the ConsumerProtection Unitrsquos case management system In Q2 DCRA will work ondeveloping an algorithm to proactively identify unlicensed rentals ampconduct a significant slate of eventsoutreach for Consumer ProtectionWeek

0-24 High None Q1

Contractor Rating System Marketing (1 Initiative Update)

Mayor Bowser reviewed and approved the Contractor Rating System in Q1and DCRA began draing communication informing building professionalsof the launch of the Contractor Rating System in Q2

0-24 High None Q1

Expansion of Resident Inspectors (1 Initiative Update)

In Q1 DCRA created and hosted two virtual trainings (Virtual InspectionsCertification Training amp BBL Inspection Certification Training) to increase thenumber of certified Resident Inspectors Forty-six individuals completed theVirtual Inspections Certification Training and 31 individuals completed theBBL Inspection Certification Training Additional training sessions on VirtualInspections and Aer-Hours Illegal Construction Certifications arescheduled for Q2 At the end of Q1 DCRArsquos certified resident inspectorcount is 159

75-99 High None Q1

Improve Abatement of Housing Code Violations (1 Initiative Update)


Initiative Status Update Completeto date

Confidenceincompletionby end offiscal year(930)

StatusofImpact

SupportingData

ReportingQuarter

ImproveAbatement ofHousing CodeViolations

ConsumerProtectionUnitOperationsImprovement

Permit Wizard

QR CodeIntegration

Plan ReviewModernization






Internal Unfinished 2020 Initiatives

In the first quarter of FY 2021 DCRA undertook a number of initiatives toincrease abatement activities and modernize the agencyrsquos ability to trackabatements These included bull Hosting an online housing summit with property managers and tenantadvocates to provide information on DCRAs inspection processes andabatement policy bull Communicating with housing providers with pending cases at the Officeof Administrative Hearings to offer incentives for abatement of housingviolations prior to 122820bull Updating the agencyrsquos records management system (Accela) to bettercapture abatement activities across different business units and bull Introducing the Landlord Violations Tool on the Agency Dashboard toallow residents to see whether properties have unaddressed housingviolations With the ongoing efforts DCRA has assisted in abating more than 670properties in Q1 which is an 83 increase in abatements from the sametime period last year

75-99 High Incremental Q1

Online Corporate Filings (1 Initiative Update)

In Q1 DCRA began the preparations to dra the proposed legislation bymapping out the logistics for legislative amendments and developing abenefit analysis to justify the statutory change for EOM review

25-49 High None Q1

Permit Wizard (1 Initiative Update)

In Q1 DCRA continued to work on the residential permit application roll-outthat will set the foundation for the commercial permit applicationsRequirements are being gathered in parallel

0-24 Medium None Q1

Plan Review Modernization (1 Initiative Update)

In Q1 DCRA conducted an alternatives analysis to evaluate potentialsoware vendors to support this project In Q2 DCRA will concurrentlyidentify business process improvement areas that will allow greatercollaboration and timely updates between the agency and its customers

0-24 High None Q1

QR Code Integration (1 Initiative Update)

In Q1 DCRA selected a Quick Response (QR) generator which is theapplication that enables DCRA to create and share QR codes with itscustomers The agency also solidified the QR development approach tocreate a landing page referenced by the QR code The page will providelinks to direct the customer to the service of interest (eg SCOUT e-Records CPU etc)

0-24 High None Q1




StatusofImpact

SupportingData

ReportingQuarter

BUILDING INSPECTIONS DIVISION (1 Strategic Initiative)

In FY 2020 DCRA will establish adigital marketplace that willconnect inspectors withresidents businesses and otherparties seeking inspectionservices from post-permitapproval stages throughscheduling and completion Themarketplace will provideinspection services that areaccessible via both web andmobile platforms with directfeeds from other DCRA systems DCRA will conduct an outreachcampaign to ensure broadawareness of this initiative

50-74 DCRA began the digital marketplaceprocurement to connect inspectors withresidents businesses and other parties seekinginspection services DCRA issued a Request forProposal and has reviewed the proposalsreceived

DCRA in collaborationwith the Office ofContracting andProcurement (OCP)initiated theprocurement process inSeptember of 2019However the contracthas not yet beenawarded DCRA willcontinue to work withOCP to ensurecompletion of thisprocurement and willcarry over this initiativeto FY21

CUSTOMER SERVICE (1 Strategic Initiative)

Title Description Completeto Date

Status Update Explanation AnticipatedCompletion

Date

AddInitiativeUpdate



Permit Wizard


QR CodeIntegration

Establish adigitalmarketplaceto connectinspectionservices withcustomers



Updates for Unfinished 2020 Initiatives

Administrative InformationRecord ID 793

Performance Plan ID 793 Blank Initiative Updates Blank Initiative Updates

Created on Nov 6 2019 at 1149 AM (EST) Last updated by Stock Arie on July 21 2020 at 840 PM (EDT) Owned by Stock Arie

In FY2020 DCRA will expanddocument digitization effort tohelp the agency to makeadditional documents online This will help comply with theagencyrsquos retention schedulespeeds up record retrieval timewith better indexing for internaland external customers andprovide much needed additionaloffice space for staff aer theeffort Further this will increasethe availability of agency recordsto be immediately accessible forcustomers upon request By theend of FY 2020 DCRA willdigitize a minimum of 500000pages of documents

50-74 In FY20 DCRA implemented a multi-facetedapproach to expand its document digitizationand to make more documents available onlinefor our customers First DCRA streamlined thepermitting process by enabling customers todirectly upload building plans that previouslyrequired manual document scanning andindexing by DCRA staff Second the agencyprocured a document digitization contractor toscan and digitize historical paperdocumentations for public consumption WhileDCRA made notable progress in FY20 bymaking available more than 310000 pages ofdocuments online the stay-at-home order andsocial distancing requirements imposed by theongoing public health emergency resulted inlogistical challenges that hampered thedigitization contractorrsquos effort in scanning moredocuments DCRA continues to make progresstowards this initiative and will achieve the targetin FY21

While DCRA madenotable progress inFY20 by makingavailable more than310000 pages ofdocuments online thestay-at-home order andsocial distancingrequirements imposedby the ongoing publichealth emergencyresulted in logisticalchallenges thathampered thedigitization contractorrsquoseffort in scanning moredocuments DCRAcontinues to makeprogress towards thisinitiative and willachieve the target inFY21



Date

AddInitiativeUpdate

In FY21 Q1

DCRAcompleted thedigitization ofover 48000pages ofbuilding plansadding up tonearly 360000pages scannedsince thebeginning ofFY20 In Q2DCRA willcontinue itsefforts toachieve thetarget of500000digitizedpages

50-74 High None None Q1

The digitalmarketplaceprocurementwas in progressin Q1 and isexpected to becompleted inearly Q2 Theimplementationis expected tostart in Q2 onceprocurement iscompleted



Anticipatedcompletion

date

NewInitiativeCreated

forFY20

NoLonger

an Initiative

InitiativeStatusUpdate

Completeto date

Confidenceincompletionbyanticipated completiondate

StatusofImpact

Explanationof Impact

SupportingData

ReportingQuarter

Digitizerecent andhistoricrecords fortransparencyoperationalefficienciesand bettercustomerservice



Attachment

DCRA Oversight Question 49 Consumer Protection Unit SOP


For the District of Columbia

Program Consumer Protection Unit (CPU)

Effective Date 09302020

Reference Administrative Search Warrant Policy (POLICY-20-002)

Approved ________________________________

Shirley Kwan-Hui Deputy Director

STANDARD OPERATING PROCEDURES (SOP) MANUAL

Consumer Protection Unit

DCRA Mission Statement

The mission of the Department of Consumer and Regulatory Affairs (DCRA) is to protect the

health safety economic interests and quality of life of residents businesses and visitors in the

District of Columbia by ensuring code compliance and regulating business

Program Mission Statement

The mission of the DCRA Consumer Protection Unit (CPU) is to protect District residents and

consumers by investigating consumer complaints and initiating investigations of deceptive

unfair or unlawful trade practices against District of Columbia consumers where the amount in

controversy exceeds $250 or case(s) indicates a pattern or practice of abuse on the part of a

business or industry CPU also investigates complaints and proactively reviews business license

applications to ensure businesses are operating in compliance with applicable licensing zoning

and corporation regulations and statutes This is consistent with DCRArsquos mission statement ldquoto

protect the health safety economic interest and quality of life of residents businesses and

visitors in the District of Columbia by ensuring code compliance and regulating businessesrdquo



1

DCRA Consumer Protect Unit SOP Manual Tracking Sheet

Program

SOP

SOP Name Nature of

Change

Reviewer Approval

Date

Approval Issuance

Date

20-CPU-0011

Complaint Intake Case Assignment Investigation and Case Closure

Revision SKH PW EH RP MK MB VC ST RJ

93020 SKH

93020

20-CPU-0021

Pre-License and License Referrals


93020 SKH

93020

20-CPU-0031

Residential Property Complaint Procedures


93020 SKH

93020

20-CPU-0041

Quality Control Procedures


93020 SKH

93020

20-CPU-0011 RESCINDED


Implementation SKH 91319 SKH

91319




91319




91319




91319



1

Roles and Responsibilities

The following roles and responsibilities are applicable throughout this SOP

Position Title Process Role Business Unit Agency

Chief Administrative Officer

(CAO)

Program strategy and direction

Quality Assurance Quality Check

(ldquoQAQCrdquo)

Office of the Director DCRA

Deputy Program Manager (or

ldquoDPMrdquo)

QA QC manages investigation

protocol and training

Consumer Protection Unit DCRA

Investigator

Conducts investigations

proactively and based upon

consumer complaints and

referrals


Inspector Conducts inspections based upon

requests or referrals

Buildings Division DCRA

Program Manager (or ldquoPMrdquo)


risk analysis for resource

deployment and consumer

education


Attorney

Provides guidance and counsel as

appropriate for investigators

inspectors and program

managers

Office of the General Counsel

(OGC) DCRA

Fire Inspector Conducts inspection based upon

allegations of fire-hazards

Fire and Emergency Medical

Services (FEMS)

Housing Counselor

Provides services and support to

tenants in undesirable and

potentially uninhabitable living

conditions

Office of the Tenant Advocate

Department of Housing and

Community Development

Officer

Responds to calls from the public

and may refer to DCRA works as

a partner in identifying potential

illegal activity

Metropolitan Police Department

(MPD)



2

General Definitions

Case Status

bull Pendingndashthe case remains under review or is pending an investigation

bull Resolvedndashcases in which an investigation has been completed and marked as resolved in the

system

Certificate of Occupancy (C of O)ndasha document certifying the use of a building structure or land in the

District of Columbia that conforms to the Zoning Regulations (DCMR Title 11) provisions of the DC

Construction Codes and the Green Building Act In most cases no person can use a building structure

or land in the District of Columbia for any purpose other than a single-family dwelling until a valid

Certificate of Occupancy has been issued

Complainantndashmeans one or more consumers who took part in a trade practice or one or more persons

acting on behalf of (not the legal representative or other counsel of) such consumers or the successors

or assigns of such consumers or persons once such consumers or persons complain to the Department

about the trade practice

Consumer Protection Procedure Act (CPPA)ndashis enforced by the Department of Consumer and

Regulatory Affairs (DCRA) and the Office of the Attorney General (OAG) who enforces and brings to

stop unlawful trade practices and recover restitution for consumers

Dwelling UnitmdashDefined differently under the DC Official Code and the DC Municipal Regulations

(DCMR)

bull DC Official Code sect 42-313105 (B) (1)(A)(2) defines a dwelling unit as aroom or group of rooms

forming a single unit designed or intended to be used for living and sleeping whether or not

designated or intended for the preparation and eating of meals or to be under the exclusive

control of the occupant The term dwelling unit shall not include a room or group of rooms

forming a single unit in a hotel or motel licensed in the District of Columbia actively operating

as a hotel or motel

bull 11B DCMR 100 defines dwelling unit as one (1) or more habitable rooms comprising comlete

independent living facilities for one (1) or more persons and including within those rooms

permanent provisions for living sleeping eating cooking and sanitation A dwelling unit is

intended for a single household

bull 14 DCMR 1991 defines a dwelling unit is defined as any habatibale room or group of habitable

rooms located within a residential building and forming a single unit which is used or intended

to be used for living sleeping and the preparation and eating of meals

Goods and Servicesndashmeans any and all parts of the economic output of society at any stage or related

or necessary point in the economic process and includes consumer credit franchises business

opportunities real estate transactions and consumer services of all types



3

Inspections and Compliance Administration (ICA)ndashDivision within DCRA responsible for inspecting

properties to verify compliance with the Property Maintenance Housing and Construction Codes ICA

also manages the Third Party Program

Investigationndashthe process in which we investigate the complaint research all relevant facts and work to

identify any potential violations of the law on the part of the respondent Investigations include

consumer complaints only CPU is only authorized to investigate cases where the goods or services

sought by the complainant were for personal use CPU has no authority over business-to-business

transactions Additionally CPU does not have authority over landlord-tenant complaints

Jurisdictionndashthe authority granted to DCRA to investigate alleged violations taking place within the

locality of the city-based upon the rules and regulations administered by the District of Columbia

Quick Base Consumer Complaints SystemndashDCRArsquos database that maintains agency records This system

is also configured to support the operations of the agencyrsquos business units and their respective

workflows

Non-Jurisdictionalndashcomplaints and or issues in which take place outside the locality of the city where

the laws and regulations administered by the District of Columbia would not apply or the specific laws

or regulations that apply to the complaint are not within the purview of CPUDCRA

Notices of Infraction (NOI)ndashDCRA issues Notices of Infraction (NOIs) to property owners who violate

housing construction and property maintenance code violations NOIs are also issued to licensees who

violate District licensure requirements including professional license requirements or otherwise violate

District of Columbia laws rules and regulations under the authority of the Department of Consumer

and Regulatory Affairs

Merchantndash means a person whether organized or operating for profit or for a nonprofit purpose who

in the ordinary course of business does or would sell lease (to) or transfer either directly or indirectly

consumer goods or services or a person who in the ordinary course of business does or would supply

the goods or services which are or would be the subject matter of a trade practice

Priority

Highndashcases prioritized due to the existence of any condition which could reasonably be

expected to cause serious or physical harm to an individual or structure are flagged as life and

safety in the System These cases require immediate notification to management of the life and

safety components and making the appropriate referral to internal and external agencies in

order to coordinate a site visit within 24-hours of an assignment In some circumstances cases

can be assigned to staff from management that are high profile due to its components but is

not expected to cause serious harm to an individual or structure otherwise know as life and

safety

Standardndashcases that have been reviewed and determined not to pose any threat or harm or

require an expedited investigation



4

Respondent means one or more merchants alleged by a complainant to have taken part in or carried

out a trade practice or the successors or assigns of such merchants and includes other persons who

may be deemed legally responsible for the trade practice

Review Tasks in QuickBase

bull Openndashthe case has been submitted or logged into the QuickBase Consumer Complaints system

and is pending review Status between completion of the intake work and assisgment to

investigator by KRM Intake Team within one (1) business day

bull Intakendashdefault status for compliants received by CPU complaint is reviewed to determine if the

matter falls under CPUrsquos jurisdiction status during work of intake investigator three (3) business

days The Intake Team will change this status to ldquoOpenrdquo (or if case is not within CPU jurisdiction

recommend to program managerprogram officer that it be changed to ldquoClosedrdquo)

bull Report Draftingndashthe process in which an investigator has begun to compile all of the documents

required to support the cases outcome Status after fact-finding has been completed and

investigator is drafting report and if applicable NOIs

bull Mediationndashthe process in which the investigator is working to settle a complaint between a

complainant and a respondent The investigator is working with all parties for resolution of the

issue after reviewing the complaint noting all requests and perhaps reasonable responses to

make the complainant whole Status after fact-finding has been completed and investigator is

coordinating discussions (either in-person or via phone calls) about a potential settlement or

consumer remedy

bull Suspendedndashthe investigator has paused the case because it requires additional review by a

manager to complete the investigative process and proceed to case closure Status when case

work cannot be completed because of ongoing litigation open issues of legal interpretation (for

instance from OGC or Zoning) or other reasons as determined by the program manager or

program officer Note Investigator must receive approval from program managerprogram

officer to place case in this status

bull Ready for Reviewndashthe investigation report is completed and submitted to management for

review and approval Status when investigator has completed report drafting all relevant

documents have been uploaded to QuickBase for program managerprogram officer

bull Closedndashthe case file has been reviewed and approved by management Status when program

managerprogram officer has reviewed the report and supporting documents and no further

edits are necessary after which reportdocuments can be finalized

Service Level Agreement (SLA)ndashIs an expectation of the time for providing the service or completing the

request that is communicated to the customer to help manage their expectations

1-Business Day SLAndashThe KRM CPU Admin Intake Team in the Consumer Protection Unit is responsible for reviewing a complainantrsquos case via e-mail DCRA Kustomer Relationship Management system or by phone and logged into the QuickBase Consumer Complaints System within one (1) business day



5

3-Business Day SLAndashAn Intake Specialist ensures the matter falls under the CPUrsquos jurisdiction

assigns the matter to an investigator according to a predetermined queue and makes first contact with the complainant in three (3) business days after submission by the complainant and notifies the complainant of the assigned investigator including hisher contact information

5-Business Day SLAndashThe assigned investigator is responsible for conducting a full review of a

complainantrsquos request within five (5) business days

30-Business Day SLAndashCPU is tasked with closing its cases within 30 business days after receipt

This includes management review of the case file closure within the QuickBase system and if

applicable sending the NOI to be processed for service

Trade Practicendashmeans any act which does or would create alter repair furnish make available provide

information about or directly or indirectly solicit or offer for or effectuate a sale lease or transfer of

consumer goods or services

Types of complaints within CPUrsquos Jurisdiction

bull Auto Repair Servicesndashcommon complaints are that mechanics did not do the work up to

industry standards or otherwise damaged complainantsrsquo vehicles

bull Business UnlicensedOperating Outside Licensed Scopendashcommon complaints are that

businesses are operating with no licenses at all or are running a business that differs from the

license that they hold or a license that is missing a necessary endorsement (example a licensee

with a general retail license that is selling or cooking food)

bull Certificate of Occupancyndashissues related to Certificates of Occupancy are usually tied to another

complaint type (typically unlicensedimproperly licensed businesses) but can come into to CPU

as standalone cases where complainants allege that a building lacks a C of O or is operating

outside of the scope of the C of O

bull Consumer Protection Unfair-Deceptive Practicendashgenerally these cases are complaints about

merchants who are not honoring the terms of the agreements with consumers Common issues

include not providing goodservices as arranged or failing to honor other terms of the contract

such as refund requests

bull Home Improvement ServicesWarranty Claimsndashgenerally these cases are about home

improvement contractors but are also often filed against companies that offer home warranty

services (appliances HVAC etc) or automobile warranty services For contractors complaints

often include failure to complete work as contracted or performing subpar work For warranty

services complaints often allege that the services did not pay repair or replacement costs per

the policyrsquos terms

bull Mayorrsquos Order COVID-19ndashCPU is tasked with ensuring compliance with Mayorrsquos Orders related

to the public health emergency at certain establishments Complaints are generally around



6

failures to ensure social distancing and mask wearing compliance CPU also received some price

gouging complaints but those have largely ceased

bull Motor Vehicle Salesndashgenerally involve sellers of vehicles that may not be properly licensed

bull Rental Propertyndashthese cases are typically the single largest category of CPU cases open at any

time Rental property cases can be referred from ICA when ICA receives a complaint from a

tenant about housing code issues and there is no rental license on file or can come directly

from the person residing in the property or from other third parties (neighbors etc) When a

matter alleges housing code issues and the case did not already come from ICA the investigator

should refer it to ICA for follow-up as well

bull Tow Truckndashtypically these complaints come from consumers who believe their cars were towed

improperly or that tow companies are charging them improperly to retrieve their vehicles

bull Trash Noise Violationndashconsumers file complaints that private trash haulers are picking up trash

improperly (innear residential or mixed-use zones during hours where they should not be doing

so)



7


Complaint Intake Process

I Background and Purpose

The purpose of this Standard Operating Procedure (SOP) is to provide step-by-step instructions

related to the complaint intake process The KRM CPU Admin Intake Team in the Consumer

Protection Unit is responsible for reviewing a complainantrsquos case via e-mail DCRA Kustomer

Relationship Management System or by phone and logging information into the Quick Base

Consumer Complaints System within one (1) business day

II Applicability

This SOP applies to DCRA KRM CPU Admin Intake Team in the Consumer Protection Unit responsible for reviewing incoming Complaints

III Process 1 Complaint Intake Overview

a Complaints may originate from one of the following sources but are not limited to

b The complaint is entered by the complainant directly into the QuickBase Consumer

Complaints System

c Department of Consumer and Regulatory Affairs (DCRA) Kustomer Relationship

Management System or

by phone and logged into the QuickBase Consumer Complaints System by the Program

Analyst within one (1) business day

d Complaints received from another government agency should be logged with that

agencyrsquos tracking number so that it can be referenced during coordination efforts

2 Complaint Intake Process for submissions via QuickBase Consumer Complaints System

a Cases submitted will automatically appear in QuickBase under the ldquoDCRA Consumer

Complaints Dashboardrdquo

3 Complaint criteria for all other types of submissions

a Attain Property Address

b Property address requirements

A Street

B Street Name

C Quadrant

c Attain complainant information

A Confirmation of Residency

B First and Last Name

C E-mail Address

D Phone Number



8

E Best Contact Time

F Best Contact Method

G Phone

H E-Mail

I Source

o Member of the general public

o Representative from a government agency

o Anonymous or

o Other

d Classify compliant as pertinent to the Customer Protection Unit Criteria

bull Auto Repair Services

bull Certificate of Occupancy

bull Home Improvement ServicesWarranty Claims

bull Motor Vehicle Sales

bull Mayor Order COV-19

bull Rental Property

bull Tow Truck

bull Trash Noise Violation

bull Business UnlicensedOperating Outside Licensed Scope

bull Consumer Protection UnfairDeceptive Trade Practices or

bull Other

e Attain additional complainant information

bull Name of Business

bull Business Address

bull E-mail

bull Website

bull Phone Number

bull Date of Violation

bull Violation Location

bull Payment Type (How did you pay)

o Cash

o Credit Card

o Debit Card

o Loan

o Other or

o No Payment

f Attain additional information

i Determine whether the complainant contacted the business regarding their

complaint

ii Determine whether the complainant has filed a lawsuit against the business



9

iii Determine whether the complainant has contacted other agencies to file a

complaint

iv Describe the complaint in detail

g Attain supporting documents

i Upload any records or photos that support the complaint

ii Determine whether the complainant would like the Department of Consumer and

Regulatory Affairs to contact the business to try to resolve the complaint

iii Determine whether the complainant will let DCRA share the complaint with the

business

4 Record a Complaint in QuickBase

i On the Menu Bar select the first tab ldquoComplaint Intakerdquo

ii Under the General Information tab status the dropdown menu and select the

appropriate selection for each question

iii Select the ldquoComplainant Informationrdquo tab highlighted in blue to continue

iv Complete the following fields by entering the following complainant information



C Property Address

D E-mail Address

E Phone Number

F Best Contact Time

G Best Contact Method

H Phone

I E-Mail

J Source



o Anonymous or

o Other

v Select the ldquoComplainant Informationrdquo tab highlighted in red to continue

vi Classify the complaint by selecting the status dropdown for the ldquoType of Complaintrdquo and

select one of the following criteria







bull Tow Truck






10

bull Other

vii Complete respondent information in the corresponding fields below

A Name of Business

B Business Address

C E-mail

D Website

E Phone Number

F Date of Violation

G Violation Location

H Status the ldquoPayment Type (How did you pay)rdquo dropdown menu and select the

appropriate type

bull Cash

bull Credit Card

bull Debit Card

bull Loan

bull Other or

bull No Payment

viii Determine whether the complainant contacted the business regarding their complaint

and status the dropdown menu as ldquoYes or Nordquo If the answer is ldquoNordquo continue with

processing the case If the status dropdown is status as ldquoYesrdquo complete the following

fields

ix Enter the date the complainant contacted the business

x Status the ldquoWhat did you ask them to dordquo dropdown and select one of the following

options

bull Refund

bull Repair

bull Deliver Service or Product

bull Replace or

bull Other

xi Enter how the business responded to the complainant

xii Determine whether the complainant has filed a lawsuit against the business by selecting

ldquoYes or Nordquo from the dropdown menu

xiii Enter whether the complainant has contact other agencies to file a complaint

xiv Describe the complaint in detail

xv Scroll up to the Menu Bar and select Supporting Documents to upload any records or

photos that support the complaint

xvi Select the ldquoNext Stepsrdquo tab from the Menu Bar and status the dropdown as ldquoYes or Nordquo

to the following questions

A Would you like the Department of Consumer and Regulatory Affairs to contact the

business to try to resolve your complaint



11

B If not may we still share your complaint with the business

C If appropriate may we share the complaint with other law enforcement agencies

xvii Type name in the ldquoSignaturerdquo field and scroll up and select save and close to complete

the complaint intake process

Note All cases received by the CPU are coded initially under the status of ldquoIntakerdquo and all KRM matters assigned to the CPU should remain ldquoIn Reviewrdquo until triaged by the KRM Admin Intake Team to decide whether or not it should be put into QuickBase

IV Manager Responsibilities

1 Ensuring that staff members on their team have read understand and adhere to the SOP 2 Ensuring efficient workload management by their staff as well as delegating cases to staff

members on a daily basis 3 Incorporating SLA expectations into employee performance plans 4 Ensuring that the Service Level Agreement Level (SLA) goals are achieved 5 Scheduling conducting and documenting staff SOP training to ensure comprehension of all

SOP components This includes ensuring that staff attends ongoing training relating to Consumer Protection Unit processes and Systems used to process complaints

6 Update the SOP as necessary 7 Monitor on a weekly basis to ensure SLA is met If the SLA is not met the manager will

ensure a plan to remedy if needed and notify Agency Director accordingly

V Employee Responsibility 1 Ensuring that they have read understand and sign to acknowledge they adhere to the SOP 2 Employee-specific accountabilities include

a Timeliness b Thoroughness c Verification of information and d Communication of outstanding issues

3 Consistent and daily utilization of QuickBase with the priority of ensuring that all work products produced that day are uploaded into QuickBase within one (1) business day

4 Understanding how KPI expectations impact their performance plans

VI Authorities and Referential Materials 1 DCRA Consumer Protection Unit Process Map 2 Correspondence Template Response When Case Is Opened



12


Case Evaluation Triage and Assignment Process


The purpose of this SOP is to provide step-by-step instructions related to the case evaluation

triage and assignment process An Intake Specialist ensures the matter falls under the CPUrsquos

jurisdiction assigns the matter to an investigator according to a predetermined queue and

makes first contact with the complainant in three (3) business days of submission notifying the

complainant of the assigned investigator including hisher contact information

II Applicability

This SOP applies to DCRA Intake Analyst responsible for reviewing a customerrsquos case to the

matter falls under the CPUrsquos Jurisdiction and assigns the complaint to an investigator within

three (3) business days of submission

III Process 1 Case Evaluation Process

a Once a case has been created in QuickBase the Intake Analyst will evaluate the case to determine if life and safety triage is required if yes please refer to Inspections and Compliance Administration (ICA)

2 Determine whether the merit of the case falls under the Consumer Protection Units jurisdiction as listed below

bull Unlicensed or improperly licensed rental activity

bull Unlicensed or improperly licensed business activity

bull Auto repair

bull Trash noise

bull Tow trucks

bull Motor vehicle sales

bull Home improvement disputes

bull Other unfair and deceptive trade practices under the Consumer Protection Procedures Act (CPPA) and

bull COVID-related complaints such as o Price gouging o Lack of social distancing or o Other

3 If a complaint or referral implicates an urgent matter that must be addressed immediately i The first point-of-contact (either program analyst or intake analyst) shall alert

the Program Manager ii The Program Manager shall assign it for a joint investigationinspection to be

conducted the same day



13

Note If received after hours the DCRA duty office will coordinate a same-day response

4 If a case is determined to be outside of our jurisdiction or otherwise without merit or meets the $250 threshold the complainant will receive correspondence indicating the reason the case has been closed indicating and referring them to other resources that may be of assistance Refer to the appropriate correspondence template

A Recommendation for Closure

i Submit referral for closure to the Program Manager within three (3) business days of submission

ii The Program Manager will review the recommendation and will close refer or assign the case within one (1) business day of receipt from the Intake Analyst or Investigator

iii If the case is under the $250 threshold refer to gt$250 template B Recommendation for Referral

i Refer case to appropriate external and internal division ii Upload documentation for referral in QuickBase iii Submit referral to the Program Manager within three (3) business days of

submission C Blank amp Duplicate Cases

i If a complaint is blank or has no information the Intake Analyst or Investigator will request for management to delete the blank and duplicate cases

Note Please refer to the appropriate correspondence template attached to the authorities and referential material section of the SOP

5 Complaint Triage Process a If the case is determined to have merit and be within CPUrsquos jurisdiction the Intake

Analyst or Investigator will conduct a preliminary investigation of the case by completing the following steps

b Verify relevant licenses BBL Certificate of Occupancy (COO) OPLA Licenses Upload the results of the license search Upload copy of Office of Tax and Revenue (OTR) Property Detail

c If necessary the Intake analystinvestigator will contact the complainant within three (3) business days before assigning to an investigator to verify information from the complainant and request relevant supporting documentation Note Refer to initial correspondence in the KRM i In the QuickBase System assign the matter a case number by selecting the

appropriate case type Status the ldquoRIS or CPrdquo field ii Queue for assignments All investigators should receive assignments according

the investigators last name



14

d Consumer Protection Unit management may change this queue depending on operational needs and leave schedules and will notify the Intake Analyst and Investigator accordingly

Note Please refer to correspondence templates when responding to inquiries each will need to be modified based on the specific facts of the case All should be done via KRM

IV Manager Responsibilities 1 Ensuring that staff members on their team have read understand and adhere to the SOP 2 Ensuring efficient workload management by their staff as well as delegating cases to staff







3 Consistent and daily utilization of QuickBase with the priority of ensuring that all work products produced that day are uploaded into QuickBase within three (3) business day


VI Authorities and Referential Materials

1 DCRA Consumer Protection Unit Process Map

2 Correspondence Template $250 Threshold

3 Correspondence Template Lack of JurdictionReferral

4 Correspondence Template Blank amp Duplicate Cases



15


Investigation and Case Closure Process


The purpose of this SOP is to provide step-by-step instructions related to the intake of

complaints assignment investigation and completion of cases in addition to establishing the

Service Level Agreements (SLA) for resolution of cases by the Consumer Protection Unit (CPU)

II Applicability

This SOP applies to DCRA Intake Analyst in the Consumer Protection Unit responsible for

reviewing a customerrsquos case ensuring the matter falls under the CPUrsquos jurisdiction assigns the

matter to an investigator according to a predetermined queue and makes first contact with the

complainant in three (3) business days of submission notifying the complainant of the assigned

investigator including hisher contact information

III Process

1 Investigation a The investigator shall contact the complainant (regardless of the level of detail in the

complaint) within two (2) business days of the assignment and prepare correspondence notifying the complainant of the following i That the complaint has been received and an investigation will occur ii If a site visit is required when the investigator expects to complete it and iii That they may be asked to provide additional information during the course of

the investigation

Note Under some circumstances (being denied entry) investigator should seek an administrative search warrant (POLICY-20-002) and add a reference authority to see seek an administrative search warrant in the reference

b If the complaint alleges housing code violations the investigator will arrange for an Inspections and Compliance Administration (ICA) Inspector to accompany himher to the property by scheduling time with the ICA inspector with the CPU If the inspector is not available the investigator may refer to the matter to ICA using the automated referral function in QuickBase i Regardless of how the housing code inspection is scheduled the investigator should

remain up-to-date on inspection results and ensure they are incorporated into the CPU report

c If the complaint is submitted anonymously the investigator should proceed to the next phase of the investigation and continue collecting evidence



16

d The investigator will gather all pertinent data about the location owner and tenants from relevant sources including i LexisNexis

ii DCRA databases such as Accela Property Information Verification System (PIVS)

Business License Verification and CorpOnline

iii Office of Tax and Revenue

iv Internet sites such as Rentcom Rentcafecom Forrentcom etc

e The investigator will visit the site and document the visit by photographing the property

and potential violations

f Conduct observation or surveillance of the business or the person against whom the

complaint has been lodged

g Additional considerations when conducting an investigation1

h Documentation of investigative activities depending on case type may include

i Unlicensed Activity

bull Certificates of Occupancy

Permits

Business Licenses

Professional Licenses

Leases

ii Records related to corporations and other businesses including

Annual Reports

Ownership and other fiduciary agreements and

Financial information including

o Financial Statements

o Receipts

o Cancelled checks and

o Contracts

iii The investigators can reference the NOI Review Checklist2

2 Conducting Interviews - some of the persons who may be interviewed during the course of

an investigation include

a The complainant

b The person against whom the complaint has been lodged or the person in charge of the

business or property against which the complaint has been lodged

1 Note All of the steps presented in the following section are not required for every investigation For example conducting surveillance is not always necessary The investigator should use his or her professional judgment to determine which of the following steps should be carried out during any investigation and should contact the supervisor if further guidance is required

2 See Attachment A ndash NOI Review Checklist



17

c Potential witnesses who may have seen the alleged violation take place or have other

pertinent information about the violation

d Other persons who may have information concerning the complaint

e Any other person identified as possibly assisting in the investigation (other government

agencies etc)

3 Analyzing the results of the investigation

i Determine whether significant evidence of an violation has been found

ii Determine the law or regulation that has been violated and

iii Determine if any violation notice(s) or notice(s) of infraction should be written based on

the results of the investigation

4 Documenting Results of the Investigation

a A report3 is always required to close an investigation and should include i Basic case information

Case Number

Case Assignment Date

Investigator Name

Complainant Name

Complainant Contact Information

Respondent Name

Respondent Contact Information

Violation address

ii Introduction and background iii ScopeMethodology iv Investigation Summary (must include at a minimum)

Database searches conducted and results

Interviews conducted

Information gathered from surveillance and or observation

Other evidence collected

v Discussion of possible violations vi Recommendation

Case disposition (NOI issued referral compliance)

Each case file must also include the attachments

o Photographs

o Documents submitted by the complainant and or respondent

3 See Attachment B ndash Investigation Report Template



18

o Correspondence to and from the complainant or respondent

5 Submission of Reports and Documents for review by Program Manager or Deputy

Program Manager

a Investigator ensures that all case documentation and a soft copy of the investigatorrsquos

report are uploaded into the database and updates the case status to ldquoReady for

Reviewrdquo

b Program Manager or Deputy Program Manager reviews the case file for

i Completeness of the record in Quick Base ii Accuracy or appropriateness of the conclusion iii Issue abatement (whether the consumerrsquos issue was resolved) iv Necessity for referral if not already completed

c If edits are necessary Program Manager or Deputy Program Manager changes status to

ldquoUnder Reviewrdquo4

d If edits are not required Program Manager or Deputy Program Manager changes status

to ldquoClosedrdquo

e Once a case has been closed the Investigator receives an alert and uploads the report

into Accela

6 Preparation for testimony at the Office of Administrative Hearings (OAH)

a The investigator is to make themselves available to the DCRA OGC attorney prior to the

date of the hearing for hearing preparation

b The investigator is to cooperate with the DCRA OGC attorney and assist with the details

of their investigation

c The investigator should thoroughly read the case file and familiarize themselves with

the details of the case at least two days before the scheduled hearing

d If the investigator experiences a situation that will interfere with their ability to

participate in the presentation of their case at OAH they must notify their supervisor

and the DCRA OGC attorney as soon as they are made aware

e The investigator is to be truthful and honest throughout the course of their investigation

and testimony

7 OAH Appearance

a The investigator should dress appropriately on the day of the hearing and come

equipped with all requested items that may assist in the prosecution of the case

b Each appearance is mandatory and as such the investigator is expected to attend every

hearing that they are requested to attend on behalf of the Department



4 Where there are questions that require additional interpretation or review the Program Manager will discuss with the Office of the General Counsel and Enforcement Administrator



19

a The complainant







agencies etc)


i Determine whether significant evidence of a violation has been found






Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address

II Introduction and background

III ScopeMethodology

IV Investigation Summary (must include at a minimum)





V Discussion of possible violations

VI Recommendation






20

o Photographs




Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

13 OAH Appearance

a The investigator should dress appropriately on the day of the hearing and come equipped with

all requested items that may assist in the prosecution of the case




21

b Each appearance is mandatory and as such the investigator is expected to attend every hearing

that they are requested to attend on behalf of the Department



SOP components This includes ensuring that staff attend ongoing trainings relating to Consumer Protection Unit processes and Systems used to process complaints







VI Authorities and Referential Materials 1 Universal Investigative Report 2 Notice of Infraction (NOI) Form 3 NOI + Supplemental Form 4 Case Closed Referral Template 5 Investigative Short Form 6 Short-Term Rental Template 7 How To Use IR Template Guide



22


License Applications and Referrals


The purpose of this SOP is to provide step-by-step instructions related to the guidance to CPU team

members as they conduct Pre-License application reviews and investigations based upon referrals from

Business Licensing This procedure is also applicable to reviews conducted of those granted a conditional

single-family rental license

II Applicability

This SOP applies to DCRA Intake Analyst in the Consumer Protection Unit responsible for reviewing a

customerrsquos caseensuring the matter falls under the CPUrsquos jurisdiction assigning the matter to an

investigator according to a predetermined queue and making first contact with the complainant in three

(3) business days of submission notifying the complainant of the assigned investigator including hisher

contact information

This SOP provides guidance to CPU team members as they conduct Pre-License application reviews and

investigations based upon referrals from Business Licensing This procedure is also applicable to reviews

conducted of those granted a conditional single-family rental license

III Process

a The Business Licensing Division transmits a copy of the pre-licensure application to the CPU pursuant

to DC Official Code

b The CPU program analyst ensures that the transmittal form is correct and each application listed on

the form has been transmitted signs the transmittal and keeps a copy on file forwards all documents

to the Program Manager or Deputy Program Manager for approval

c The Program Analyst reviews the application referrals and assigns each application to an investigator

according to a pre-determined queue logging these assignments for review by the Program Manager

or Deputy Program Manager

d The CPU program analyst will log7 each referral application and deliver application materials to the

assigned investigator within two (2) business days from receipt

e The referrals are numerically logged and tracked by a case number assigned solely to pre-licensure

applications The assignment information also includes the date that the application was received in

CPU the date that the application was assigned to the investigator and the license type

f The investigator shall review and verify all the information listed in the application package within

five (5) business days of receipt This procedure includes contacting the insurance or bond company

verifying the authenticity of the criminal history report salespersons designation letter certificate of

occupancy etc

7 See Attachment C ndash Pre-licensure sample



23

g After a completed review of the application the investigator will prepare a Pre-Licensure Referral

Report noting that the application has been reviewed pursuant to the applicable statute and note any

deficiencies found during the review process

h The pre-license application is then returned to the CPU program analyst for transmission back to the

Business Licensing Division

Note The CPU program analyst has 3 business days to log in the completed referral application and

return the application to the Business Licensing Office The log in process should include a written

transmittal sheet of all completed applications

IV Manager Responsibilities 1 Ensuring that staff members on their team have read understand and adhere to the SOP

2 Ensuring efficient workload management by their staff as well as delegating cases to staff members

on a daily basis

3 Incorporating SLA expectations into employee performance plans

4 Ensuring that the Service Level Agreement Level (SLA) goals are achieved

5 Scheduling conducting and documenting staff SOP training to ensure comprehension of all SOP

components This includes ensuring that staff attend ongoing trainings relating to Consumer

Protection Unit processes and Systems used to process complaints

6 Update the SOP as necessary

7 Monitor on a weekly basis to ensure SLA is met If the SLA is not met the manager will








24


Residential Property Complaints


The purpose of this SOP is to provide step-by-step instructions related to the process for investigations

into allegations of unlicensed rental activity in the District of Columbia This SOP can be used as a training

and reference document

II Applicability


customerrsquos case ensuring the matter falls under the CPUrsquos jurisdiction assigning the matter to an

investigator according to a predetermined queue making first contact with the complainant in three (3)

business days of submission and notifying the complainant of the assigned investigator including hisher

contact information

The CPU is responsible for investigating allegations of unlicensed residential rental properties in the

District of Columbia The Office also has a duty to identify unsafe conditions and report them to the

appropriate DCRA Division or non-DCRA government agency that can best address the problem

III Process

1 Intake

a The intake investigator conducts preliminary investigation determines the merits of the

case and makes first contact with the complainant within three (3) business days of

submission

b If the complaint in the System does not provide enough information to move a

complaint into ldquoOpenrdquo status when combined with information from the database

searches

i The intake investigator(s) will contact the complainant noted (usually a third-party

submitter) and gather additional information about the underlying complainant and

fill in the gaps of the complaint but

ii The investigator ultimately assigned to the case will contact the underlying

complainant

c If the complaint in the System provides enough information to move a complaint into

ldquoOpenrdquo status when combined with information from the database searches

i The intake investigator will contact the complainant noted and conduct intake as

usual and

ii The investigator ultimately assigned to the case will contact the complaint as

needed to complete the investigation



25

d If it is determined that a case does not have merit or is outside of the jurisdiction of the

CPU the intake investigator will make a recommendation for closure or referral to the

program manager within three (3) business days of submission

e The program manager will review the recommendation and will close refer or assign

the case within one (1) business day of receipt from the intake investigator

f If a case is determined to be outside of our jurisdiction or otherwise without merit the

complainant will receive correspondence indicating the reason the case has been

closed8

g If a case is determined to have merit and be within our jurisdiction the program

manager will generate a letter to be mailed to the owner of the property in question

attach the letter to the case file in Quick Base and the complaint is assigned and sent to

an investigator within one (1) business days of submission

i Upon completion of the intake investigatorrsquos work the intake investigator will

change the status of the case from ldquoIntakerdquo to ldquoOpenrdquo When the program manager

assigns the case heshe will change the status from ldquoOpenrdquo to ldquoInvestigationrdquo

2 Investigation

a The investigator shall contact the complainant (regardless of the level of detail in the complaint) within two (2) business days of assignment and prepare correspondence notifying the complainant of the following

i That the complaint has been received and an investigation will occur ii If a site visit is required when the investigator expects to complete it and

iii That they may be asked to provide additional information during the course of the investigation

Note If the complainant is another DCRA office such as ICA and the complaint contains

sufficient information to complete the investigation without contacting the underlying

complainant this requirement may be waived by the program manager

b If the complaint is submitted anonymously the investigator should proceed to the next

phase of the investigation and continue collecting evidence

c The investigator prior to visiting the property will gather all pertinent data about the

location owner and tenants from relevant sources including

i LexisNexis

ii PIVS and other DCRA databases



d The investigator will visit the site and document the visit by photographing the property

front and rear to include its relationship to the properties on the left and right

8 This written explanation must if the dismissal is a question of jurisdiction state in plain terms why we cannot investigate the claim



26

e The investigator should look for lockboxes names on mailboxes multiple utility meters

and any other signs that would suggest rental activity

f The investigator should attempt to speak with neighbors within close proximity to the

alleged rental property

g The investigator should use the statement form to capture statements made by tenants

and witnesses The investigator should always attempt to get them to write out and sign

their statement

h If a tenant is present at the time of the investigatorrsquos visit the investigator should do all

they can to get the tenant to sign a statement The statement at a minimum should

contain the amount of monthly payment and the length of time the tenant has been

renting the property

i For tenants needing interpretation services the investigator should reach out to the

language line for assistance9

j If the investigator is unable to gain entry to the property heshe should leave their

business card and post the property with a standard note that explains the property is

alleged to be a rental and the mandatory requirement for the owner to contact DCRA

within five calendar days Note Under some circumstances (being denied entry)

investigator should seek an administrative search warrant (POLICY-20-002) and add a

reference authority to see seek an administrative search warrant in the reference

k If the investigator gathers evidence that a joint inspection investigation is needed

heshe will schedule a visit to the property with a DCRA inspector and representatives

from the District of Columbia Fire and Emergency Medical Services Department (FEMS)

DC Metropolitan Police Department (MPD) or other agency as appropriate This joint

inspection should be conducted within 24 hours of the investigatorrsquos identification of

the potential violations

l The entire case file should be emailed to the participating Divisions and agencies via

Consumer Complaints Quick Base and formally referred internally via agencyrsquos KRM

m No investigation should be closed without a confirmed visit to the property

i For matters referred to the CPU from ICA where the complaint notes a landlord-

tenant relationship a property visit may not be required See program manager

for approval to close these matters without a site visit

n The investigator should update the Quick Base case file to note that this referral was

made If the property owner is present advise the property owner of the requirements

for licensing and direct them to the DCRArsquos website to start the process

o If a property has severe housing or fire code violations or is likely to be deemed

uninhabitable the Office of the Tenant Advocate (OTA) Department of Human Services

(DHS) and the Districtrsquos Rent Administrator should receive a written referral noting that

the possibility for displacement exists

9 See Attachment D ndash Language Line card and policy



27

p The investigator working the case should request and receive the name of the assigned

OTA Housing Counselor

q The referral to OTA should be documented in the case file and in Accela by the DCRA

team that initiated the matter or received the first referral

r If the case was referred to DCRA by FEMS the program manager will provide a summary

of findings to the Fire Marshall or his designee before closing the investigation

s If the case was referred to DCRA by the MPD the program manager will provide a

summary of findings to the referring officer before closing the investigation

3 Closing a Rental Property Investigation10

a Complete the investigative report within five (5) business days and ensure the following

are in the case file within Quick Base

i Certified mail receipt

ii Photographs of property

iii CRM Referral to Inspections and Compliance Division

Note Prior to determination of the property being used for leaserental if the property

owner fails to respond to the investigatorrsquos contacts the investigator should submit

hisher findings to the program manager who will consult with the Office of the General

Counsel (OGC) for the appropriate next steps

Additional attempts should be made to contact the owner at their place of employment

and any other listed location discovered through research There should be a minimum

of three (3) attempts made in person to reach the owner

Multiple variables exist that would determine if DCRA has the ability to obtain an

administrative search warrant (POLICY-20-002) The use of such a tool would only be

deployed in situations that are possibly life threatening (where fire or other structural

hazards have been substantiated by a referring agency or tenant) Even if we are not

approved for an administrative search warrant if there is enough information for an

NOI the investigator should issue and close the case If there is not enough information

to support the NOI the case should be closed

This process will be used for all types of rental property investigations Each investigator

should do these steps as a minimum however they are encouraged to be as detailed as

possible document all facts associated with the case and seek guidance from the

Program Manager and Office of the General Counsel as needed


10 In addition to the steps outlined above general investigative protocols discussed in the previous SOP chapter shall be followed



28

2 Ensuring efficient workload management by their staff as well as delegating cases to staff members on a daily basis

3 Incorporating SLA expectations into employee performance plans 4 Ensuring that the Service Level Agreement Level (SLA) goals are achieved 5 Scheduling conducting and documenting staff SOP training to ensure comprehension of all










29


Quality Control Audits


The Department of Consumer and Regulatory Affairs (DCRA) Consumer Protection Unit (CPU) audit

program is designed to ensure that all cases closed within the 5 buisness day SLA the unit adhere to

investigatory protocols and that case outcomes are appropriate based upon our authority and serve the

public good

II Applicability

Cases are initiated by the CPU based upon consumer complaints DCRA Customer Relationship

Management (CRM) entries in Kustomer (KRM)internal and external referrals All of these investigations

are within scope of the quality control program and subject to random audit This SOP applies to

III Process 1 Selection

Each week ten percent of all closed cases will be reviewed Cases will be chosen at random and reviewed for the following

o Completeness of the case file in Quick Base (photographs case notes

interviews correspondence)

o Completed report signed by Investigator and Program Manager

o Accurate conclusions supported by law

o Health Safety issues abated

o Referrals completed and documented

o Copies of letters sent to Complainant and Respondent

2 Review Audit results will be document in a ldquoWeekly Audit Reportrdquo reviewed with the Program

Manager and submitted to the Director and Deputy Director of DCRA This report will

include

o Percent of failures (any of the elements above are not in compliance with

established protocols)

o Failures by case type

o Failures by investigator

o Strengths

o Areas for training (whole team and individualized)

3 Remediation



30

After each audit a determination is made about the need for immediate remediation through

11 coaching or team training At the end of the month audit results will be summarized and

distributed to staff for review










DCRA Oversight Question 2 Schedule Apdf

Schedule A

Agency Name District of Columbia Consumer amp Regulatory Affairs

FOIA Officer Reporting Erin Roberts amp Genet Amare

Number of FOIA requests received during reporting period 1297

Number of FOIA requests pending on October 12019 112

Number of FOIA requests pending on September 30 2020 129

of September 30 2020 12

Number of requests granted in whole 595

Number of requests granted in part denied in part 275

Number of requests denied in whole 5

Number of requests withdrawn 21

Number of requests referred or forwarded to other publicbodies 10

10 Other disposition 374

11 Exemption 1 DC Official Code 2534a1 48


Subcategory A 5

Subcategory B 0

Subcategory C 5

Subcategory D 1

Subcategory E 0

Subcategory F 0



Subcategory A_2 1

Subcategory B_2 4







23 Number of FOIA requests processed within 15 days 601

24 Number of FOIA requests processed between 16 and 25 days 674

25 Number of FOIA requests processed in 26 days or more 5

26 Median number of days to process FOIARequests 20

27 Number of staff hours devoted to processing FOIA requests 2160

28 Total dollar amount expended by public body for processing FOIA requests $200000

29 Total amount of fees collected by public body $2296

any provision of the District of Columbia Freedom of Information Act 0

Department of Consumer amp Regulatory Affairs ǀ 1100 4th Street SW Washington DC 20024 ǀ 2024424400 ǀ dcradcgov


FY20 to FY21 YTD PERFORMANCE OVERSIGHT QUESTIONS

March 12 2021



Question 1



Name Hiring



of Return

LaNesha Kearse

DCRA

MOTA


August 2019

6302021





($)

FY20 Overtime



























($)

FY20 Overtime














Analyst 12689700 - -



($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)










($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)






Rental) 12900000 - -







McGrawEsther Y


15394652 -

-















($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)







FY 2019


FY 2019 Overtime








9234000

784949







FY 2020










Reason






Fiscal Year







FY 2019 3

FY 2020 0

FY 2021 0


Date Leave Status



Info Management

Specialist




Date Leave Status








work) COVID-19









$3051866


$199306


$8113300


Services $1323950




$190792261





$2491901


$765000


$11021188









$20444


$15762291




$203733367





$1062000


$28750000


$44686413




FY 2020






$120000000


$100000000


$200000000


($657619333)







FY 2019 Revenue


$ 2801276 $ 6058705 $ 5595080


$ 3237232 $ 5269818 $ 5791848



$ 2715202 $ 1179586 $ 2864672






$ 1241837 $ 2534882 $ 2382421


$ 1394298 $ 553847 $ 744895


$ 1203250 $ 50473 $ 0






$ 96460 $ 59035 $ 54552


$ 100943 $ 296715 $ 200006


$ 122642 $ 0 $ 0






$ 2123322 $ 4573345 $ 5718713


$ 1050546 $ 4114007 $ 3897973


$ 1266579 $ 728488 $ 1233060





$ 3089270 $ 13321739 $ 12590353


$ 3005655 $ 12818970 $ 13454603


$ 2370023 $ 3601126 $ 5215179



$ 0 $ 117029 $ 62006




$ 0 $ 217258 $ 53791


$ 163467 $ 190 $ 18377



$ 1015471 $ 2054092 $ 1890097


$ 1179466 $ 1917432 $ 1926324




$ 1090773 $ 635659 $ 559452



$ 3605190 $ 7604587 $ 3178084


$ 517650315 $ 6337532 $ 4535848




$ 1082563 $ 3012158 $ 1845107



$ 803437 $ 1000263 $ 1090818


$ 712882 $ 357573 $ 592740


$ 477715 $ 45786 $ 457319

lsquo





$ 0 $ 7456085 $ 2069056


$ 0 $ 7702307 $ 3060595


$ 0 $ 1828000 $ 2005341





Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

0100 - Local Fund





0014


0015 OVERTIME PAY 000 000 17616284 (17616284)






0070



0100 Total 2320165896 2495465896 2482120959 13344937







Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)


0014


0015 OVERTIME PAY 17950000 17950000 28412163 (10462163)







0070



0600 Total 3752687709 4142687709 3463118167 679569542





0700 Total 000 50375000 50375000 000



Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

Grand Total 6072853605 6688528605 5995614126 692914479



Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0100 - Local Fund

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 10000000 10000000 5867517 4132483


2244708197 2209708197 2208094571 1613626




0040




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0041


0070



0100 Total

2750156125

2715156125


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 12500000 12500000 7123521 5376479


2964115407

2698543764




0040


0041


0070




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)



1070119747

1098072057

824584447

273487610

0600 Total

4034235154

3796615821

3425862410


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 000 883200 883200 000



0040


0041


0070



0700 Total 000 26958788 26958788 000

Grand Total

6784391279

6538730734

6146471722

392259012




follows





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)

0100 - Local Fund

PERSONNEL SERVICES




0014







Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)


0041


0070




PERSONNEL SERVICES




0014





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)





0041


0070




PERSONNEL SERVICES



0014


0015 OVERTIME PAY 000 000 42332 (42332)



Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)




0700 Total 14874413 14874413 7777782 7096631




Termination Date



1012019 9302020




1012019 9302020



1012019 9302020




1012019 3312020



1012019 9302020




Termination Date




1012019 9302020



1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019

9302020




1082019 9302020




8162019 9302020




1012020 9302020




1012019 9302020











Environment (KG0)

GPS Tracking System



Vehicles (TC0) 1212020 9302021



(CR0)


(EN0) 1142020 9302021




Procurement (PO0) 1012020 9302021





Parking Service




















Current Status












Current Status

















Claimant C 9112017




Case is pending







Case is pending

Claimant I 2282020


Case is pending


Claimant K 5102020


Case is pending




Case is pending




















Grievance denied


Review

Grievance denied




Compensation

Resolved



Resolved



Compensation

Grievance withdrawn










Question 21


















FY 2020






Limit Total Spend

FY20

Total Spend FY21

(thru 3121)




Davidson Gilbert



Gasimov Josef

Superintendent of

Corporations $ 2000000 $ 500000 NA $ 61000



Coordinator $ 2000000 $ 500000 $ 1240797 NA

McCoy Daniel

Operations Manager

$ 2000000

$ 500000

$ 1628563

NA


Shantell Special

Assistant $ 2000000 $ 500000 $ 2102120 $ 493882



FY 2020

























FY 2020























Examination Service



Questback $ 6218750




FY 2020




Accela Enhancements





Inc $ 3549500



Annual Membership






Monitors




Envelopes



Service $ 6500000









Company $ 9795240

Auditing Service



FY 2021













FY 2021

















Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification


57 17 1 $4229233 $1364189



Administrative 94 82 0 $8592062 $2864061





Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification

Permitting Division

84 0 0 $5294306 $1748755



29 18 0 $2388001 $776049



Administration 69 4 0 4301326 1433577



16 0 0 $952249 $313800



Systems 17 5 1 $1237514 $110294






Sedans 71 Own



Step Van 1 Own

Stake Body 1 Lease


2 Lease


5 Own

Mini Vans 2 Own


Total Vehicles 96


Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9122018

Timothy Bynum

Investigator

2013 Toyota Corolla


The government


vehicle





Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

10162018

Ed Piller Building

Code Inspector

2008 Chevy Impala


duties




10162018

Gerald Curran Comp

Inspector

2012 Honda Civic


duties

The government


vehicle



1122018


Crew

2015 Pick-up Truck

Perform abatement

duties


11102018


Inspector

2018 Toyota Corolla


duties



to the government


11262018


2009 Honda Civic


DPW


vehicle The Other

Driver None

1252019

Kevin Jackson


Crew

2015 Chevy

Pick-up Truck


duties




parked The Other

Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1302019


Inspector

2012 Honda Civic


duties




2112019


Crew Worker

2008 Chevy

Pick-up Truck


duties



2212019







3212019

Paul Zweig Elevator

Inspector

2009 Honda Civic





3272019


2008 Dodge

Caravan







492019

The Vehicle was


2009 Honda Civic NA




4122019

Kevin Jackson


2015 Chevy

Pick-up


duties



Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

at an intersection

4252019

Tyrone Coleman


2018 Step Van


duties


by the government


4292019


Code Inspector

2015 Toyota Corolla


duties



gunfight

The individuals


5142019


Inspector

2009 Honda Civic


duties



6112019



2015 Chevy

pick-up NA




6262019

Quanya Reese

Housing Code

Inspector

2018 Toyota Corolla


duties





852019

Olgie Antoine


2013 Toyota Corolla


duties



882019

Warren Askew

Abatement Worker

2008 Chevy

Pick-up Truck


duties




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9302019

David Ward Housing

Inspector

2018 Toyota Corolla


duties


by another vehicle


10172019

Anthony Hooks


2008 Dodge






vehicle The Other

Driver None

10222019

Vehicle 6999 was






Driver None

10282019

Vehicle 7159 was


2009 Honda Civic NA




Driver None

10302019







Driver None

10302019

Vehicle 7033 was


2008 Dodge

Caravan NA




Driver None

172020


Code Inspector

2009 Honda Civic


duties


by another vehicle




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1282020


Code Inspector

2015 Toyota Corolla


duties




3112020


2013 Toyota Corolla


duties



3172020

Donald VanLeuven

Inspector

2013 Toyota Corolla


duties



parked no note was

found The Other

DriverPerson None

832020

Ruben Legaspi

Inspector

2013 Toyota Corolla


duties


in the back while

stationed The Other

Driver None

8172020


Surveyor

2009 Honda Civic


duties



2222021

Gauher Chaudhry

Combo Inspector

2013 Toyota Corolla


duties




vehicle Gauher






Claimant A 182016





in damages




Claimant D 2102019


property



resulting from raze









FY 2019



$600000


$42810


$261125

$903935

FY 2020


Payee D 192020

DE618284

Property damage

$42927

Payee E 3122020

DE623051

Automobile accident

$515420


$25748


$102715


$472465


$347026

$1506301

FY 2021


Payee J 121420 DE635616

110940

110940






Ali Alaswadi


Las Vegas

NV


Code Hearings (ICC)

$228782




Andrew Jackson



Barbers Boards of

America Mid-Winter

Conference

$67706





businesses





Angela A Avant

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $166135













Antonia Smiley

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $161932










TX


Barbers Boards of

America Mid-Winter

Conference

$125184





businesses





Asanti D Williams

Vice Chairperson

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$134651





Ashley Delgado


Las Vegas

NV


$206273




Avis Pearson

Board Administrator

San Antonio

TX




$129432









Bridget Gagne

CONSUMER MEMBER

Boston MA

NASBA 112th Annual

Meeting $159242









BRYAN BOMER


Oakland CA






conference

CYNTHIA BRIGGS

Program Manager

Sparks NV


of America Annual

Conference

$13897








Duane Edgar Hills

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$141682





Edward Downs

Commission Member

Key West FL


Officials (ARELLO)

$112040





Ernest Chrappah

Agency Director

Seattle WA









John McGuire

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505





Josef Gasimov

Deputy Superintende

nt of Corporations

Indianapolis IN




$12582


Corporation

Joseph Drew

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $165107













Keith Slade



Seattle WA






San Antonio

TX




Conference

$96585




Committee reports


St Louis MO




Meeting

$12445










Denver CO


(ARELLO) Annual

Conference

$12546






Dallas TX


Barbers Boards of

America Mid-Winter

Conference

$123240





businesses

Nicole McClendon

Program Coordinator

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$125544









Nicole McClendon

Program Coordinator

Colorado Springs

CO


$88044





development

Randolph Horton

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505









Robert Todero

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $163356









Ronald Johnson Sr


105th National

Conference Weights

Measures Annual

Meeting

$30000






14





Ronald Johnson

Sr

Program Manager

Riverside CA



Meeting

$96917




Ronald Johnson Sr

Program Manager

Knoxville TX



$12464




Sharon Young

Board Member

Milwaukee WI




standards

Tamika Wood

Program Support

Specialist

Las Vegas

NV











Las Vegas

NV


$249612




Ulani Gulstone

Board Member

Key West FL


Officials (ARELLO)


$98642







Appt Type

LaNesha Kearse






Appt Type



Appt














Fiscal Year



Adjusted SBE

Spending Goal ($)

SBE Expenditure

($)

of Adjusted

Expendable Budget

Spent with SBEs


Amount Spend

with CBEs ($)


2019 4648977 12278465 6246594 6671661 5434 10680 5078283 4136

2020 8242625 15570317 7785159 8163033 5243 10485 7629892 4900 2021 (as of

March 1) 7717056 15434111 7717056 1717523 1113 2226 1717523 1113





Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



810 800 919 800 951




910 850 886 850 917



conducted online

689 800 848 800 856



New in 2020

New in 2020 853 850 891



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



days

New in 2020

New in 2020 854 850 983



871 800 979 800 957


2-business days

909 900 977 900 998



943 900 979 900 994


business days

New in 2020

New in 2020 939 850 927



agency

New in 2020

New in 2020 914 900 969


days

New in 2020

New in 2020 778 900 979



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


with DCRA staff

903 800 941 800 995



847 900 971 900 976


943 850 977 850 997



891 900 929 900 949



New in 2020

New in 2020 967 750 993



were observed

New in 2020

New in 2020 972 900 972



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


receipt

New in 2020

New in 2020 962 850 845



New in 2020

New in 2020 957 950 962























Housing 25 3



Construction 28 3








7586

5737

3031


2504

2976 1837


515 739 213


500 203 371


151 173 29

Question 43






Question 44




































Question 48


Fiscal Year Program

Number of Departed






Fiscal Year Program

Number of Departed


2020 Total 27


Question 49



Attachment





AGENCY DIRECTOR

Ernest Chrappah

GENERAL COUNSEL

Esther mcgraw


enyew godie


JONATHAN KUHL

LEGISLATIVE AFFAIRS

COMMUNICATIONS amp

MARKETING

DEPUTY DIRECTOR

SHIRLEY KWAN-HUI


SYSTEMS

PROCUREMENT amp

CONTRACT MANAGEMENT

AGENCY PERFORMANCE


(HUMAN RESOURCES



ACCOUNT MANAGEMENT



INSPECTIONS AND

COMPLIANCE



VACANT BUILDINGS

PERMITTING



MATTHEW LEGRANT




VINCENT parker

OCCUPATIONAL amp


SMALL BUSINESS amp

RESOURCE CENTER

BUSINESS LICENSING


CORPORATIONS


TIFFANY CROWE


INFRACTIONS

INVESTIGATIONS

























PLAN REVIEW


RESIDENTIAL CENTER






BUSINESS OPERATIONS




AGENCY TOTAL 475


Vacancies





Attachment




Page 1 of 8




of 8


2000 Total 81 752425324 185096630

Page 3 of 8




Page 4 of 8


Page 5 of 8




Page 6 of 8


Page 7 of 8



Page 8 of 8

Attachment


Agency Name
























































Attachment






CR0




Agency BudgetPOCs


Fiscal Year 2021



Objectives



6 1


5 1


3 1


3 1


TOT 41 5

ObjectiveNumber


ofOperations



839 55 81 80 919 80 951


898 85 91 85 886 85 917


649 45 689 80 848 80 856


New in2020

New in2020

New in2020

New in2020

853 85 891


New in2020

New in2020

New in2020

New in2020

854 85 983


855 70 871 80 979 80 957



New in2019

90 909 90 977 90 998

Up is Better 816 859 90 943 90 979 90 994


New in2020

New in2020

New in2020

New in2020

939 85 927

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1

1

2

3

4

5














New in2020

New in2020

New in2020

New in2020

914 90 969


New in2020

New in2020

New in2020

New in2020

778 90 979



New in2019

65 903 80 941 80 995


248 90 847 90 971 90 976


New in2019

85 943 85 977 85 997



832 90 891 90 929 90 949


New in2020

New in2020

New in2020

New in2020

967 75 993


New in2020

New in2020

New in2020

New in2020

972 90 972



New in2020

New in2020

New in2020

New in2020

962 85 845


New in2020

New in2020

New in2020

New in2020

957 95 962

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1




Daily Service




Daily Service




Daily Service


OperationsHeader












Licensing

Permitting

Enforcement







Daily Service




Daily Service

OperationsHeader



NeedsUpdate

17098 22218 20591 19380 3327

NeedsUpdate

23413 34145 31438 30128 5732

NeedsUpdate

2473 2414 2442 3460 1098

NeedsUpdate

4245 3337 4602 3138 783

NeedsUpdate

11380 11464 11365 10042 2569

NeedsUpdate

123 99 111 28 0

NeedsUpdate

16103 17619 18688 14658 1276

NeedsUpdate

12648 67029 68582 69883 12199

NeedsUpdate

10801 10406 11108 7252 1784

NeedsUpdate

16745 34778 28234 16165 320

NeedsUpdate

7720 6980 6809 6310 1963

NotAvailable

4010 1628 316 1184 400

NotAvailable

584 4324 4194 1407 387


NotAvailable

320 368 262 262 219

NeedsUpdate

2714 2901 3004 2758 653

NeedsUpdate

400 415 392 379 88

NeedsUpdate

11431 6142 6049 5592 1372

NeedsUpdate

49965 53614 59814 54380 13803

NeedsUpdate

3316 3483 3273 2509 771


NeedsUpdate

2132 1104 821 784 136

NeedsUpdate

50 95 96 32 21

NeedsUpdate

6588 7284 7569 6768 1368

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1

Inspections



























Initiatives

NeedsUpdate

183 371 432 229 88

NeedsUpdate

2022 1868 2799 3358 946

NeedsUpdate

175 75 1029 957 257


NeedsUpdate

2584 2189 2850 4913 1520

NeedsUpdate

22248 24290 25481 26442 6950

NeedsUpdate

New in2020

New in2020

New in2020

57286 16476

NeedsUpdate

11510 12226 7561 5735 2124

NeedsUpdate

4252 3171 4618 7412 1779

NeedsUpdate

225 423 419 68 0

NeedsUpdate

514 535 427 1078 400


NeedsUpdate

New in2020

New in2020

New in2020

3402 284

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1












Date


onWards

7andor

8


theResilient

DCStrategy

































Date


onWards

7andor

8


theResilient

DCStrategy




0-24 High None Q1



0-24 High None Q1



75-99 High None Q1





StatusofImpact

SupportingData

ReportingQuarter



Permit Wizard

QR CodeIntegration












25-49 High None Q1



0-24 Medium None Q1



0-24 High None Q1



0-24 High None Q1




StatusofImpact

SupportingData

ReportingQuarter








Date

AddInitiativeUpdate



Permit Wizard


QR CodeIntegration













Date

AddInitiativeUpdate

In FY21 Q1







date


forFY20

NoLonger

an Initiative


Completeto date


StatusofImpact


SupportingData

ReportingQuarter




Attachment







Approved ________________________________




















1


Program

SOP

SOP Name Nature of

Change

Reviewer Approval

Date

Approval Issuance

Date

20-CPU-0011



93020 SKH

93020

20-CPU-0021



93020 SKH

93020

20-CPU-0031



93020 SKH

93020

20-CPU-0041



93020 SKH

93020




91319




91319




91319




91319



1





(CAO)



(ldquoQAQCrdquo)



ldquoDPMrdquo)




Investigator




referrals









education


Attorney




managers


(OGC) DCRA




Services (FEMS)

Housing Counselor




conditions




Officer




illegal activity


(MPD)



2

General Definitions

Case Status



system














(DCMR)






as a hotel or motel













3













workflows













Priority








safety





4




















consumer remedy


















5




































6














so)



7









II Applicability





Complaints System













A Street

B Street Name

C Quadrant




C E-mail Address

D Phone Number



8

E Best Contact Time


G Phone

H E-Mail

I Source



o Anonymous or

o Other








bull Tow Truck




bull Other




bull E-mail

bull Website

bull Phone Number




o Cash

o Credit Card

o Debit Card

o Loan

o Other or

o No Payment



complaint




9


complaint







business









C Property Address

D E-mail Address

E Phone Number

F Best Contact Time


H Phone

I E-Mail

J Source



o Anonymous or

o Other










bull Tow Truck






10

bull Other


A Name of Business

B Business Address

C E-mail

D Website

E Phone Number

F Date of Violation



appropriate type

bull Cash

bull Credit Card

bull Debit Card

bull Loan

bull Other or

bull No Payment




fields



options

bull Refund

bull Repair


bull Replace or

bull Other














11



















12









II Applicability









bull Auto repair

bull Trash noise

bull Tow trucks










13



















14



















15







II Applicability






III Process



the investigation







16














Permits

Business Licenses


Leases


Annual Reports




o Receipts


o Contracts




a The complainant







17





agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









o Photographs





18



Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

7 OAH Appearance










19

a The complainant







agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









VI Recommendation






20

o Photographs




Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

13 OAH Appearance






21















22








II Applicability





contact information




III Process


to DC Official Code















occupancy etc




23











on a daily basis















24







II Applicability





contact information




III Process

1 Intake



submission



searches





complainant




usual and





25








closed8








2 Investigation











i LexisNexis









26







their statement



































27





































28












29







public good

II Applicability















include





o Strengths


3 Remediation



30














Schedule A















Subcategory A 5

Subcategory B 0

Subcategory C 5

Subcategory D 1

Subcategory E 0

Subcategory F 0



Subcategory A_2 1

Subcategory B_2 4

















Question 1



Name Hiring



of Return

LaNesha Kearse

DCRA

MOTA


August 2019

6302021





($)

FY20 Overtime



























($)

FY20 Overtime














Analyst 12689700 - -



($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)










($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)






Rental) 12900000 - -







McGrawEsther Y


15394652 -

-















($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)







FY 2019


FY 2019 Overtime








9234000

784949







FY 2020










Reason






Fiscal Year







FY 2019 3

FY 2020 0

FY 2021 0


Date Leave Status



Info Management

Specialist




Date Leave Status








work) COVID-19









$3051866


$199306


$8113300


Services $1323950




$190792261





$2491901


$765000


$11021188









$20444


$15762291




$203733367





$1062000


$28750000


$44686413




FY 2020






$120000000


$100000000


$200000000


($657619333)







FY 2019 Revenue


$ 2801276 $ 6058705 $ 5595080


$ 3237232 $ 5269818 $ 5791848



$ 2715202 $ 1179586 $ 2864672






$ 1241837 $ 2534882 $ 2382421


$ 1394298 $ 553847 $ 744895


$ 1203250 $ 50473 $ 0






$ 96460 $ 59035 $ 54552


$ 100943 $ 296715 $ 200006


$ 122642 $ 0 $ 0






$ 2123322 $ 4573345 $ 5718713


$ 1050546 $ 4114007 $ 3897973


$ 1266579 $ 728488 $ 1233060





$ 3089270 $ 13321739 $ 12590353


$ 3005655 $ 12818970 $ 13454603


$ 2370023 $ 3601126 $ 5215179



$ 0 $ 117029 $ 62006




$ 0 $ 217258 $ 53791


$ 163467 $ 190 $ 18377



$ 1015471 $ 2054092 $ 1890097


$ 1179466 $ 1917432 $ 1926324




$ 1090773 $ 635659 $ 559452



$ 3605190 $ 7604587 $ 3178084


$ 517650315 $ 6337532 $ 4535848




$ 1082563 $ 3012158 $ 1845107



$ 803437 $ 1000263 $ 1090818


$ 712882 $ 357573 $ 592740


$ 477715 $ 45786 $ 457319

lsquo





$ 0 $ 7456085 $ 2069056


$ 0 $ 7702307 $ 3060595


$ 0 $ 1828000 $ 2005341





Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

0100 - Local Fund





0014


0015 OVERTIME PAY 000 000 17616284 (17616284)






0070



0100 Total 2320165896 2495465896 2482120959 13344937







Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)


0014


0015 OVERTIME PAY 17950000 17950000 28412163 (10462163)







0070



0600 Total 3752687709 4142687709 3463118167 679569542





0700 Total 000 50375000 50375000 000



Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

Grand Total 6072853605 6688528605 5995614126 692914479



Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0100 - Local Fund

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 10000000 10000000 5867517 4132483


2244708197 2209708197 2208094571 1613626




0040




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0041


0070



0100 Total

2750156125

2715156125


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 12500000 12500000 7123521 5376479


2964115407

2698543764




0040


0041


0070




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)



1070119747

1098072057

824584447

273487610

0600 Total

4034235154

3796615821

3425862410


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 000 883200 883200 000



0040


0041


0070



0700 Total 000 26958788 26958788 000

Grand Total

6784391279

6538730734

6146471722

392259012




follows





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)

0100 - Local Fund

PERSONNEL SERVICES




0014







Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)


0041


0070




PERSONNEL SERVICES




0014





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)





0041


0070




PERSONNEL SERVICES



0014


0015 OVERTIME PAY 000 000 42332 (42332)



Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)




0700 Total 14874413 14874413 7777782 7096631




Termination Date



1012019 9302020




1012019 9302020



1012019 9302020




1012019 3312020



1012019 9302020




Termination Date




1012019 9302020



1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019

9302020




1082019 9302020




8162019 9302020




1012020 9302020




1012019 9302020











Environment (KG0)

GPS Tracking System



Vehicles (TC0) 1212020 9302021



(CR0)


(EN0) 1142020 9302021




Procurement (PO0) 1012020 9302021





Parking Service




















Current Status












Current Status

















Claimant C 9112017




Case is pending







Case is pending

Claimant I 2282020


Case is pending


Claimant K 5102020


Case is pending




Case is pending




















Grievance denied


Review

Grievance denied




Compensation

Resolved



Resolved



Compensation

Grievance withdrawn










Question 21


















FY 2020






Limit Total Spend

FY20

Total Spend FY21

(thru 3121)




Davidson Gilbert



Gasimov Josef

Superintendent of

Corporations $ 2000000 $ 500000 NA $ 61000



Coordinator $ 2000000 $ 500000 $ 1240797 NA

McCoy Daniel

Operations Manager

$ 2000000

$ 500000

$ 1628563

NA


Shantell Special

Assistant $ 2000000 $ 500000 $ 2102120 $ 493882



FY 2020

























FY 2020























Examination Service



Questback $ 6218750




FY 2020




Accela Enhancements





Inc $ 3549500



Annual Membership






Monitors




Envelopes



Service $ 6500000









Company $ 9795240

Auditing Service



FY 2021













FY 2021

















Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification


57 17 1 $4229233 $1364189



Administrative 94 82 0 $8592062 $2864061





Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification

Permitting Division

84 0 0 $5294306 $1748755



29 18 0 $2388001 $776049



Administration 69 4 0 4301326 1433577



16 0 0 $952249 $313800



Systems 17 5 1 $1237514 $110294






Sedans 71 Own



Step Van 1 Own

Stake Body 1 Lease


2 Lease


5 Own

Mini Vans 2 Own


Total Vehicles 96


Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9122018

Timothy Bynum

Investigator

2013 Toyota Corolla


The government


vehicle





Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

10162018

Ed Piller Building

Code Inspector

2008 Chevy Impala


duties




10162018

Gerald Curran Comp

Inspector

2012 Honda Civic


duties

The government


vehicle



1122018


Crew

2015 Pick-up Truck

Perform abatement

duties


11102018


Inspector

2018 Toyota Corolla


duties



to the government


11262018


2009 Honda Civic


DPW


vehicle The Other

Driver None

1252019

Kevin Jackson


Crew

2015 Chevy

Pick-up Truck


duties




parked The Other

Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1302019


Inspector

2012 Honda Civic


duties




2112019


Crew Worker

2008 Chevy

Pick-up Truck


duties



2212019







3212019

Paul Zweig Elevator

Inspector

2009 Honda Civic





3272019


2008 Dodge

Caravan







492019

The Vehicle was


2009 Honda Civic NA




4122019

Kevin Jackson


2015 Chevy

Pick-up


duties



Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

at an intersection

4252019

Tyrone Coleman


2018 Step Van


duties


by the government


4292019


Code Inspector

2015 Toyota Corolla


duties



gunfight

The individuals


5142019


Inspector

2009 Honda Civic


duties



6112019



2015 Chevy

pick-up NA




6262019

Quanya Reese

Housing Code

Inspector

2018 Toyota Corolla


duties





852019

Olgie Antoine


2013 Toyota Corolla


duties



882019

Warren Askew

Abatement Worker

2008 Chevy

Pick-up Truck


duties




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9302019

David Ward Housing

Inspector

2018 Toyota Corolla


duties


by another vehicle


10172019

Anthony Hooks


2008 Dodge






vehicle The Other

Driver None

10222019

Vehicle 6999 was






Driver None

10282019

Vehicle 7159 was


2009 Honda Civic NA




Driver None

10302019







Driver None

10302019

Vehicle 7033 was


2008 Dodge

Caravan NA




Driver None

172020


Code Inspector

2009 Honda Civic


duties


by another vehicle




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1282020


Code Inspector

2015 Toyota Corolla


duties




3112020


2013 Toyota Corolla


duties



3172020

Donald VanLeuven

Inspector

2013 Toyota Corolla


duties



parked no note was

found The Other

DriverPerson None

832020

Ruben Legaspi

Inspector

2013 Toyota Corolla


duties


in the back while

stationed The Other

Driver None

8172020


Surveyor

2009 Honda Civic


duties



2222021

Gauher Chaudhry

Combo Inspector

2013 Toyota Corolla


duties




vehicle Gauher






Claimant A 182016





in damages




Claimant D 2102019


property



resulting from raze









FY 2019



$600000


$42810


$261125

$903935

FY 2020


Payee D 192020

DE618284

Property damage

$42927

Payee E 3122020

DE623051

Automobile accident

$515420


$25748


$102715


$472465


$347026

$1506301

FY 2021


Payee J 121420 DE635616

110940

110940






Ali Alaswadi


Las Vegas

NV


Code Hearings (ICC)

$228782




Andrew Jackson



Barbers Boards of

America Mid-Winter

Conference

$67706





businesses





Angela A Avant

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $166135













Antonia Smiley

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $161932










TX


Barbers Boards of

America Mid-Winter

Conference

$125184





businesses





Asanti D Williams

Vice Chairperson

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$134651





Ashley Delgado


Las Vegas

NV


$206273




Avis Pearson

Board Administrator

San Antonio

TX




$129432









Bridget Gagne

CONSUMER MEMBER

Boston MA

NASBA 112th Annual

Meeting $159242









BRYAN BOMER


Oakland CA






conference

CYNTHIA BRIGGS

Program Manager

Sparks NV


of America Annual

Conference

$13897








Duane Edgar Hills

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$141682





Edward Downs

Commission Member

Key West FL


Officials (ARELLO)

$112040





Ernest Chrappah

Agency Director

Seattle WA









John McGuire

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505





Josef Gasimov

Deputy Superintende

nt of Corporations

Indianapolis IN




$12582


Corporation

Joseph Drew

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $165107













Keith Slade



Seattle WA






San Antonio

TX




Conference

$96585




Committee reports


St Louis MO




Meeting

$12445










Denver CO


(ARELLO) Annual

Conference

$12546






Dallas TX


Barbers Boards of

America Mid-Winter

Conference

$123240





businesses

Nicole McClendon

Program Coordinator

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$125544









Nicole McClendon

Program Coordinator

Colorado Springs

CO


$88044





development

Randolph Horton

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505









Robert Todero

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $163356









Ronald Johnson Sr


105th National

Conference Weights

Measures Annual

Meeting

$30000






14





Ronald Johnson

Sr

Program Manager

Riverside CA



Meeting

$96917




Ronald Johnson Sr

Program Manager

Knoxville TX



$12464




Sharon Young

Board Member

Milwaukee WI




standards

Tamika Wood

Program Support

Specialist

Las Vegas

NV











Las Vegas

NV


$249612




Ulani Gulstone

Board Member

Key West FL


Officials (ARELLO)


$98642







Appt Type

LaNesha Kearse






Appt Type



Appt














Fiscal Year



Adjusted SBE

Spending Goal ($)

SBE Expenditure

($)

of Adjusted

Expendable Budget

Spent with SBEs


Amount Spend

with CBEs ($)


2019 4648977 12278465 6246594 6671661 5434 10680 5078283 4136

2020 8242625 15570317 7785159 8163033 5243 10485 7629892 4900 2021 (as of

March 1) 7717056 15434111 7717056 1717523 1113 2226 1717523 1113





Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



810 800 919 800 951




910 850 886 850 917



conducted online

689 800 848 800 856



New in 2020

New in 2020 853 850 891



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



days

New in 2020

New in 2020 854 850 983



871 800 979 800 957


2-business days

909 900 977 900 998



943 900 979 900 994


business days

New in 2020

New in 2020 939 850 927



agency

New in 2020

New in 2020 914 900 969


days

New in 2020

New in 2020 778 900 979



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


with DCRA staff

903 800 941 800 995



847 900 971 900 976


943 850 977 850 997



891 900 929 900 949



New in 2020

New in 2020 967 750 993



were observed

New in 2020

New in 2020 972 900 972



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


receipt

New in 2020

New in 2020 962 850 845



New in 2020

New in 2020 957 950 962























Housing 25 3



Construction 28 3








7586

5737

3031


2504

2976 1837


515 739 213


500 203 371


151 173 29

Question 43






Question 44




































Question 48


Fiscal Year Program

Number of Departed






Fiscal Year Program

Number of Departed


2020 Total 27


Question 49



Attachment





AGENCY DIRECTOR

Ernest Chrappah

GENERAL COUNSEL

Esther mcgraw


enyew godie


JONATHAN KUHL

LEGISLATIVE AFFAIRS

COMMUNICATIONS amp

MARKETING

DEPUTY DIRECTOR

SHIRLEY KWAN-HUI


SYSTEMS

PROCUREMENT amp

CONTRACT MANAGEMENT

AGENCY PERFORMANCE


(HUMAN RESOURCES



ACCOUNT MANAGEMENT



INSPECTIONS AND

COMPLIANCE



VACANT BUILDINGS

PERMITTING



MATTHEW LEGRANT




VINCENT parker

OCCUPATIONAL amp


SMALL BUSINESS amp

RESOURCE CENTER

BUSINESS LICENSING


CORPORATIONS


TIFFANY CROWE


INFRACTIONS

INVESTIGATIONS

























PLAN REVIEW


RESIDENTIAL CENTER






BUSINESS OPERATIONS




AGENCY TOTAL 475


Vacancies





Attachment




Page 1 of 8




Page 2 of 8


2000 Total 81 752425324 185096630

of 8




Page 4 of 8


Page 5 of 8




Page 6 of 8


Page 7 of 8



Page 8 of 8

Attachment


Agency Name
























































Attachment






CR0




Agency BudgetPOCs


Fiscal Year 2021



Objectives



6 1


5 1


3 1


3 1


TOT 41 5

ObjectiveNumber


ofOperations



839 55 81 80 919 80 951


898 85 91 85 886 85 917


649 45 689 80 848 80 856


New in2020

New in2020

New in2020

New in2020

853 85 891


New in2020

New in2020

New in2020

New in2020

854 85 983


855 70 871 80 979 80 957



New in2019

90 909 90 977 90 998

Up is Better 816 859 90 943 90 979 90 994


New in2020

New in2020

New in2020

New in2020

939 85 927

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1

1

2

3

4

5














New in2020

New in2020

New in2020

New in2020

914 90 969


New in2020

New in2020

New in2020

New in2020

778 90 979



New in2019

65 903 80 941 80 995


248 90 847 90 971 90 976


New in2019

85 943 85 977 85 997



832 90 891 90 929 90 949


New in2020

New in2020

New in2020

New in2020

967 75 993


New in2020

New in2020

New in2020

New in2020

972 90 972



New in2020

New in2020

New in2020

New in2020

962 85 845


New in2020

New in2020

New in2020

New in2020

957 95 962

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1




Daily Service




Daily Service




Daily Service


OperationsHeader












Licensing

Permitting

Enforcement







Daily Service




Daily Service

OperationsHeader



NeedsUpdate

17098 22218 20591 19380 3327

NeedsUpdate

23413 34145 31438 30128 5732

NeedsUpdate

2473 2414 2442 3460 1098

NeedsUpdate

4245 3337 4602 3138 783

NeedsUpdate

11380 11464 11365 10042 2569

NeedsUpdate

123 99 111 28 0

NeedsUpdate

16103 17619 18688 14658 1276

NeedsUpdate

12648 67029 68582 69883 12199

NeedsUpdate

10801 10406 11108 7252 1784

NeedsUpdate

16745 34778 28234 16165 320

NeedsUpdate

7720 6980 6809 6310 1963

NotAvailable

4010 1628 316 1184 400

NotAvailable

584 4324 4194 1407 387


NotAvailable

320 368 262 262 219

NeedsUpdate

2714 2901 3004 2758 653

NeedsUpdate

400 415 392 379 88

NeedsUpdate

11431 6142 6049 5592 1372

NeedsUpdate

49965 53614 59814 54380 13803

NeedsUpdate

3316 3483 3273 2509 771


NeedsUpdate

2132 1104 821 784 136

NeedsUpdate

50 95 96 32 21

NeedsUpdate

6588 7284 7569 6768 1368

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1

Inspections



























Initiatives

NeedsUpdate

183 371 432 229 88

NeedsUpdate

2022 1868 2799 3358 946

NeedsUpdate

175 75 1029 957 257


NeedsUpdate

2584 2189 2850 4913 1520

NeedsUpdate

22248 24290 25481 26442 6950

NeedsUpdate

New in2020

New in2020

New in2020

57286 16476

NeedsUpdate

11510 12226 7561 5735 2124

NeedsUpdate

4252 3171 4618 7412 1779

NeedsUpdate

225 423 419 68 0

NeedsUpdate

514 535 427 1078 400


NeedsUpdate

New in2020

New in2020

New in2020

3402 284

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1












Date


onWards

7andor

8


theResilient

DCStrategy

































Date


onWards

7andor

8


theResilient

DCStrategy




0-24 High None Q1



0-24 High None Q1



75-99 High None Q1





StatusofImpact

SupportingData

ReportingQuarter



Permit Wizard

QR CodeIntegration












25-49 High None Q1



0-24 Medium None Q1



0-24 High None Q1



0-24 High None Q1




StatusofImpact

SupportingData

ReportingQuarter








Date

AddInitiativeUpdate



Permit Wizard


QR CodeIntegration













Date

AddInitiativeUpdate

In FY21 Q1







date


forFY20

NoLonger

an Initiative


Completeto date


StatusofImpact


SupportingData

ReportingQuarter




Attachment







Approved ________________________________




















1


Program

SOP

SOP Name Nature of

Change

Reviewer Approval

Date

Approval Issuance

Date

20-CPU-0011



93020 SKH

93020

20-CPU-0021



93020 SKH

93020

20-CPU-0031



93020 SKH

93020

20-CPU-0041



93020 SKH

93020




91319




91319




91319




91319



1





(CAO)



(ldquoQAQCrdquo)



ldquoDPMrdquo)




Investigator




referrals









education


Attorney




managers


(OGC) DCRA




Services (FEMS)

Housing Counselor




conditions




Officer




illegal activity


(MPD)



2

General Definitions

Case Status



system














(DCMR)






as a hotel or motel













3













workflows













Priority








safety





4




















consumer remedy


















5




































6














so)



7









II Applicability





Complaints System













A Street

B Street Name

C Quadrant




C E-mail Address

D Phone Number



8

E Best Contact Time


G Phone

H E-Mail

I Source



o Anonymous or

o Other








bull Tow Truck




bull Other




bull E-mail

bull Website

bull Phone Number




o Cash

o Credit Card

o Debit Card

o Loan

o Other or

o No Payment



complaint




9


complaint







business









C Property Address

D E-mail Address

E Phone Number

F Best Contact Time


H Phone

I E-Mail

J Source



o Anonymous or

o Other










bull Tow Truck






10

bull Other


A Name of Business

B Business Address

C E-mail

D Website

E Phone Number

F Date of Violation



appropriate type

bull Cash

bull Credit Card

bull Debit Card

bull Loan

bull Other or

bull No Payment




fields



options

bull Refund

bull Repair


bull Replace or

bull Other














11



















12









II Applicability









bull Auto repair

bull Trash noise

bull Tow trucks










13



















14



















15







II Applicability






III Process



the investigation







16














Permits

Business Licenses


Leases


Annual Reports




o Receipts


o Contracts




a The complainant







17





agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









o Photographs





18



Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

7 OAH Appearance










19

a The complainant







agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









VI Recommendation






20

o Photographs




Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

13 OAH Appearance






21















22








II Applicability





contact information




III Process


to DC Official Code















occupancy etc




23











on a daily basis















24







II Applicability





contact information




III Process

1 Intake



submission



searches





complainant




usual and





25








closed8








2 Investigation











i LexisNexis









26







their statement



































27





































28












29







public good

II Applicability















include





o Strengths


3 Remediation



30














Schedule A















Subcategory A 5

Subcategory B 0

Subcategory C 5

Subcategory D 1

Subcategory E 0

Subcategory F 0



Subcategory A_2 1

Subcategory B_2 4


















($)

FY20 Overtime



























($)

FY20 Overtime














Analyst 12689700 - -



($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)










($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)






Rental) 12900000 - -







McGrawEsther Y


15394652 -

-















($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)







FY 2019


FY 2019 Overtime








9234000

784949







FY 2020










Reason






Fiscal Year







FY 2019 3

FY 2020 0

FY 2021 0


Date Leave Status



Info Management

Specialist




Date Leave Status








work) COVID-19









$3051866


$199306


$8113300


Services $1323950




$190792261





$2491901


$765000


$11021188









$20444


$15762291




$203733367





$1062000


$28750000


$44686413




FY 2020






$120000000


$100000000


$200000000


($657619333)







FY 2019 Revenue


$ 2801276 $ 6058705 $ 5595080


$ 3237232 $ 5269818 $ 5791848



$ 2715202 $ 1179586 $ 2864672






$ 1241837 $ 2534882 $ 2382421


$ 1394298 $ 553847 $ 744895


$ 1203250 $ 50473 $ 0






$ 96460 $ 59035 $ 54552


$ 100943 $ 296715 $ 200006


$ 122642 $ 0 $ 0






$ 2123322 $ 4573345 $ 5718713


$ 1050546 $ 4114007 $ 3897973


$ 1266579 $ 728488 $ 1233060





$ 3089270 $ 13321739 $ 12590353


$ 3005655 $ 12818970 $ 13454603


$ 2370023 $ 3601126 $ 5215179



$ 0 $ 117029 $ 62006




$ 0 $ 217258 $ 53791


$ 163467 $ 190 $ 18377



$ 1015471 $ 2054092 $ 1890097


$ 1179466 $ 1917432 $ 1926324




$ 1090773 $ 635659 $ 559452



$ 3605190 $ 7604587 $ 3178084


$ 517650315 $ 6337532 $ 4535848




$ 1082563 $ 3012158 $ 1845107



$ 803437 $ 1000263 $ 1090818


$ 712882 $ 357573 $ 592740


$ 477715 $ 45786 $ 457319

lsquo





$ 0 $ 7456085 $ 2069056


$ 0 $ 7702307 $ 3060595


$ 0 $ 1828000 $ 2005341





Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

0100 - Local Fund





0014


0015 OVERTIME PAY 000 000 17616284 (17616284)






0070



0100 Total 2320165896 2495465896 2482120959 13344937







Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)


0014


0015 OVERTIME PAY 17950000 17950000 28412163 (10462163)







0070



0600 Total 3752687709 4142687709 3463118167 679569542





0700 Total 000 50375000 50375000 000



Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

Grand Total 6072853605 6688528605 5995614126 692914479



Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0100 - Local Fund

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 10000000 10000000 5867517 4132483


2244708197 2209708197 2208094571 1613626




0040




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0041


0070



0100 Total

2750156125

2715156125


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 12500000 12500000 7123521 5376479


2964115407

2698543764




0040


0041


0070




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)



1070119747

1098072057

824584447

273487610

0600 Total

4034235154

3796615821

3425862410


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 000 883200 883200 000



0040


0041


0070



0700 Total 000 26958788 26958788 000

Grand Total

6784391279

6538730734

6146471722

392259012




follows





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)

0100 - Local Fund

PERSONNEL SERVICES




0014







Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)


0041


0070




PERSONNEL SERVICES




0014





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)





0041


0070




PERSONNEL SERVICES



0014


0015 OVERTIME PAY 000 000 42332 (42332)



Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)




0700 Total 14874413 14874413 7777782 7096631




Termination Date



1012019 9302020




1012019 9302020



1012019 9302020




1012019 3312020



1012019 9302020




Termination Date




1012019 9302020



1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019

9302020




1082019 9302020




8162019 9302020




1012020 9302020




1012019 9302020











Environment (KG0)

GPS Tracking System



Vehicles (TC0) 1212020 9302021



(CR0)


(EN0) 1142020 9302021




Procurement (PO0) 1012020 9302021





Parking Service




















Current Status












Current Status

















Claimant C 9112017




Case is pending







Case is pending

Claimant I 2282020


Case is pending


Claimant K 5102020


Case is pending




Case is pending




















Grievance denied


Review

Grievance denied




Compensation

Resolved



Resolved



Compensation

Grievance withdrawn










Question 21


















FY 2020






Limit Total Spend

FY20

Total Spend FY21

(thru 3121)




Davidson Gilbert



Gasimov Josef

Superintendent of

Corporations $ 2000000 $ 500000 NA $ 61000



Coordinator $ 2000000 $ 500000 $ 1240797 NA

McCoy Daniel

Operations Manager

$ 2000000

$ 500000

$ 1628563

NA


Shantell Special

Assistant $ 2000000 $ 500000 $ 2102120 $ 493882



FY 2020

























FY 2020























Examination Service



Questback $ 6218750




FY 2020




Accela Enhancements





Inc $ 3549500



Annual Membership






Monitors




Envelopes



Service $ 6500000









Company $ 9795240

Auditing Service



FY 2021













FY 2021

















Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification


57 17 1 $4229233 $1364189



Administrative 94 82 0 $8592062 $2864061





Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification

Permitting Division

84 0 0 $5294306 $1748755



29 18 0 $2388001 $776049



Administration 69 4 0 4301326 1433577



16 0 0 $952249 $313800



Systems 17 5 1 $1237514 $110294






Sedans 71 Own



Step Van 1 Own

Stake Body 1 Lease


2 Lease


5 Own

Mini Vans 2 Own


Total Vehicles 96


Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9122018

Timothy Bynum

Investigator

2013 Toyota Corolla


The government


vehicle





Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

10162018

Ed Piller Building

Code Inspector

2008 Chevy Impala


duties




10162018

Gerald Curran Comp

Inspector

2012 Honda Civic


duties

The government


vehicle



1122018


Crew

2015 Pick-up Truck

Perform abatement

duties


11102018


Inspector

2018 Toyota Corolla


duties



to the government


11262018


2009 Honda Civic


DPW


vehicle The Other

Driver None

1252019

Kevin Jackson


Crew

2015 Chevy

Pick-up Truck


duties




parked The Other

Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1302019


Inspector

2012 Honda Civic


duties




2112019


Crew Worker

2008 Chevy

Pick-up Truck


duties



2212019







3212019

Paul Zweig Elevator

Inspector

2009 Honda Civic





3272019


2008 Dodge

Caravan







492019

The Vehicle was


2009 Honda Civic NA




4122019

Kevin Jackson


2015 Chevy

Pick-up


duties



Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

at an intersection

4252019

Tyrone Coleman


2018 Step Van


duties


by the government


4292019


Code Inspector

2015 Toyota Corolla


duties



gunfight

The individuals


5142019


Inspector

2009 Honda Civic


duties



6112019



2015 Chevy

pick-up NA




6262019

Quanya Reese

Housing Code

Inspector

2018 Toyota Corolla


duties





852019

Olgie Antoine


2013 Toyota Corolla


duties



882019

Warren Askew

Abatement Worker

2008 Chevy

Pick-up Truck


duties




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9302019

David Ward Housing

Inspector

2018 Toyota Corolla


duties


by another vehicle


10172019

Anthony Hooks


2008 Dodge






vehicle The Other

Driver None

10222019

Vehicle 6999 was






Driver None

10282019

Vehicle 7159 was


2009 Honda Civic NA




Driver None

10302019







Driver None

10302019

Vehicle 7033 was


2008 Dodge

Caravan NA




Driver None

172020


Code Inspector

2009 Honda Civic


duties


by another vehicle




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1282020


Code Inspector

2015 Toyota Corolla


duties




3112020


2013 Toyota Corolla


duties



3172020

Donald VanLeuven

Inspector

2013 Toyota Corolla


duties



parked no note was

found The Other

DriverPerson None

832020

Ruben Legaspi

Inspector

2013 Toyota Corolla


duties


in the back while

stationed The Other

Driver None

8172020


Surveyor

2009 Honda Civic


duties



2222021

Gauher Chaudhry

Combo Inspector

2013 Toyota Corolla


duties




vehicle Gauher






Claimant A 182016





in damages




Claimant D 2102019


property



resulting from raze









FY 2019



$600000


$42810


$261125

$903935

FY 2020


Payee D 192020

DE618284

Property damage

$42927

Payee E 3122020

DE623051

Automobile accident

$515420


$25748


$102715


$472465


$347026

$1506301

FY 2021


Payee J 121420 DE635616

110940

110940






Ali Alaswadi


Las Vegas

NV


Code Hearings (ICC)

$228782




Andrew Jackson



Barbers Boards of

America Mid-Winter

Conference

$67706





businesses





Angela A Avant

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $166135













Antonia Smiley

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $161932










TX


Barbers Boards of

America Mid-Winter

Conference

$125184





businesses





Asanti D Williams

Vice Chairperson

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$134651





Ashley Delgado


Las Vegas

NV


$206273




Avis Pearson

Board Administrator

San Antonio

TX




$129432









Bridget Gagne

CONSUMER MEMBER

Boston MA

NASBA 112th Annual

Meeting $159242









BRYAN BOMER


Oakland CA






conference

CYNTHIA BRIGGS

Program Manager

Sparks NV


of America Annual

Conference

$13897








Duane Edgar Hills

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$141682





Edward Downs

Commission Member

Key West FL


Officials (ARELLO)

$112040





Ernest Chrappah

Agency Director

Seattle WA









John McGuire

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505





Josef Gasimov

Deputy Superintende

nt of Corporations

Indianapolis IN




$12582


Corporation

Joseph Drew

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $165107













Keith Slade



Seattle WA






San Antonio

TX




Conference

$96585




Committee reports


St Louis MO




Meeting

$12445










Denver CO


(ARELLO) Annual

Conference

$12546






Dallas TX


Barbers Boards of

America Mid-Winter

Conference

$123240





businesses

Nicole McClendon

Program Coordinator

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$125544









Nicole McClendon

Program Coordinator

Colorado Springs

CO


$88044





development

Randolph Horton

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505









Robert Todero

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $163356









Ronald Johnson Sr


105th National

Conference Weights

Measures Annual

Meeting

$30000






14





Ronald Johnson

Sr

Program Manager

Riverside CA



Meeting

$96917




Ronald Johnson Sr

Program Manager

Knoxville TX



$12464




Sharon Young

Board Member

Milwaukee WI




standards

Tamika Wood

Program Support

Specialist

Las Vegas

NV











Las Vegas

NV


$249612




Ulani Gulstone

Board Member

Key West FL


Officials (ARELLO)


$98642







Appt Type

LaNesha Kearse






Appt Type



Appt














Fiscal Year



Adjusted SBE

Spending Goal ($)

SBE Expenditure

($)

of Adjusted

Expendable Budget

Spent with SBEs


Amount Spend

with CBEs ($)


2019 4648977 12278465 6246594 6671661 5434 10680 5078283 4136

2020 8242625 15570317 7785159 8163033 5243 10485 7629892 4900 2021 (as of

March 1) 7717056 15434111 7717056 1717523 1113 2226 1717523 1113





Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



810 800 919 800 951




910 850 886 850 917



conducted online

689 800 848 800 856



New in 2020

New in 2020 853 850 891



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



days

New in 2020

New in 2020 854 850 983



871 800 979 800 957


2-business days

909 900 977 900 998



943 900 979 900 994


business days

New in 2020

New in 2020 939 850 927



agency

New in 2020

New in 2020 914 900 969


days

New in 2020

New in 2020 778 900 979



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


with DCRA staff

903 800 941 800 995



847 900 971 900 976


943 850 977 850 997



891 900 929 900 949



New in 2020

New in 2020 967 750 993



were observed

New in 2020

New in 2020 972 900 972



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


receipt

New in 2020

New in 2020 962 850 845



New in 2020

New in 2020 957 950 962























Housing 25 3



Construction 28 3








7586

5737

3031


2504

2976 1837


515 739 213


500 203 371


151 173 29

Question 43






Question 44




































Question 48


Fiscal Year Program

Number of Departed






Fiscal Year Program

Number of Departed


2020 Total 27


Question 49



Attachment





AGENCY DIRECTOR

Ernest Chrappah

GENERAL COUNSEL

Esther mcgraw


enyew godie


JONATHAN KUHL

LEGISLATIVE AFFAIRS

COMMUNICATIONS amp

MARKETING

DEPUTY DIRECTOR

SHIRLEY KWAN-HUI


SYSTEMS

PROCUREMENT amp

CONTRACT MANAGEMENT

AGENCY PERFORMANCE


(HUMAN RESOURCES



ACCOUNT MANAGEMENT



INSPECTIONS AND

COMPLIANCE



VACANT BUILDINGS

PERMITTING



MATTHEW LEGRANT




VINCENT parker

OCCUPATIONAL amp


SMALL BUSINESS amp

RESOURCE CENTER

BUSINESS LICENSING


CORPORATIONS


TIFFANY CROWE


INFRACTIONS

INVESTIGATIONS

























PLAN REVIEW


RESIDENTIAL CENTER






BUSINESS OPERATIONS




AGENCY TOTAL 475


Vacancies





Attachment




Page 1 of 8




Page 2 of 8


2000 Total 81 752425324 185096630

Page 3 of 8




of 8


Page 5 of 8




Page 6 of 8


Page 7 of 8



Page 8 of 8

Attachment


Agency Name
























































Attachment






CR0




Agency BudgetPOCs


Fiscal Year 2021



Objectives



6 1


5 1


3 1


3 1


TOT 41 5

ObjectiveNumber


ofOperations



839 55 81 80 919 80 951


898 85 91 85 886 85 917


649 45 689 80 848 80 856


New in2020

New in2020

New in2020

New in2020

853 85 891


New in2020

New in2020

New in2020

New in2020

854 85 983


855 70 871 80 979 80 957



New in2019

90 909 90 977 90 998

Up is Better 816 859 90 943 90 979 90 994


New in2020

New in2020

New in2020

New in2020

939 85 927

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1

1

2

3

4

5














New in2020

New in2020

New in2020

New in2020

914 90 969


New in2020

New in2020

New in2020

New in2020

778 90 979



New in2019

65 903 80 941 80 995


248 90 847 90 971 90 976


New in2019

85 943 85 977 85 997



832 90 891 90 929 90 949


New in2020

New in2020

New in2020

New in2020

967 75 993


New in2020

New in2020

New in2020

New in2020

972 90 972



New in2020

New in2020

New in2020

New in2020

962 85 845


New in2020

New in2020

New in2020

New in2020

957 95 962

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1




Daily Service




Daily Service




Daily Service


OperationsHeader












Licensing

Permitting

Enforcement







Daily Service




Daily Service

OperationsHeader



NeedsUpdate

17098 22218 20591 19380 3327

NeedsUpdate

23413 34145 31438 30128 5732

NeedsUpdate

2473 2414 2442 3460 1098

NeedsUpdate

4245 3337 4602 3138 783

NeedsUpdate

11380 11464 11365 10042 2569

NeedsUpdate

123 99 111 28 0

NeedsUpdate

16103 17619 18688 14658 1276

NeedsUpdate

12648 67029 68582 69883 12199

NeedsUpdate

10801 10406 11108 7252 1784

NeedsUpdate

16745 34778 28234 16165 320

NeedsUpdate

7720 6980 6809 6310 1963

NotAvailable

4010 1628 316 1184 400

NotAvailable

584 4324 4194 1407 387


NotAvailable

320 368 262 262 219

NeedsUpdate

2714 2901 3004 2758 653

NeedsUpdate

400 415 392 379 88

NeedsUpdate

11431 6142 6049 5592 1372

NeedsUpdate

49965 53614 59814 54380 13803

NeedsUpdate

3316 3483 3273 2509 771


NeedsUpdate

2132 1104 821 784 136

NeedsUpdate

50 95 96 32 21

NeedsUpdate

6588 7284 7569 6768 1368

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1

Inspections



























Initiatives

NeedsUpdate

183 371 432 229 88

NeedsUpdate

2022 1868 2799 3358 946

NeedsUpdate

175 75 1029 957 257


NeedsUpdate

2584 2189 2850 4913 1520

NeedsUpdate

22248 24290 25481 26442 6950

NeedsUpdate

New in2020

New in2020

New in2020

57286 16476

NeedsUpdate

11510 12226 7561 5735 2124

NeedsUpdate

4252 3171 4618 7412 1779

NeedsUpdate

225 423 419 68 0

NeedsUpdate

514 535 427 1078 400


NeedsUpdate

New in2020

New in2020

New in2020

3402 284

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1












Date


onWards

7andor

8


theResilient

DCStrategy

































Date


onWards

7andor

8


theResilient

DCStrategy




0-24 High None Q1



0-24 High None Q1



75-99 High None Q1





StatusofImpact

SupportingData

ReportingQuarter



Permit Wizard

QR CodeIntegration












25-49 High None Q1



0-24 Medium None Q1



0-24 High None Q1



0-24 High None Q1




StatusofImpact

SupportingData

ReportingQuarter








Date

AddInitiativeUpdate



Permit Wizard


QR CodeIntegration













Date

AddInitiativeUpdate

In FY21 Q1







date


forFY20

NoLonger

an Initiative


Completeto date


StatusofImpact


SupportingData

ReportingQuarter




Attachment







Approved ________________________________




















1


Program

SOP

SOP Name Nature of

Change

Reviewer Approval

Date

Approval Issuance

Date

20-CPU-0011



93020 SKH

93020

20-CPU-0021



93020 SKH

93020

20-CPU-0031



93020 SKH

93020

20-CPU-0041



93020 SKH

93020




91319




91319




91319




91319



1





(CAO)



(ldquoQAQCrdquo)



ldquoDPMrdquo)




Investigator




referrals









education


Attorney




managers


(OGC) DCRA




Services (FEMS)

Housing Counselor




conditions




Officer




illegal activity


(MPD)



2

General Definitions

Case Status



system














(DCMR)






as a hotel or motel













3













workflows













Priority








safety





4




















consumer remedy


















5




































6














so)



7









II Applicability





Complaints System













A Street

B Street Name

C Quadrant




C E-mail Address

D Phone Number



8

E Best Contact Time


G Phone

H E-Mail

I Source



o Anonymous or

o Other








bull Tow Truck




bull Other




bull E-mail

bull Website

bull Phone Number




o Cash

o Credit Card

o Debit Card

o Loan

o Other or

o No Payment



complaint




9


complaint







business









C Property Address

D E-mail Address

E Phone Number

F Best Contact Time


H Phone

I E-Mail

J Source



o Anonymous or

o Other










bull Tow Truck






10

bull Other


A Name of Business

B Business Address

C E-mail

D Website

E Phone Number

F Date of Violation



appropriate type

bull Cash

bull Credit Card

bull Debit Card

bull Loan

bull Other or

bull No Payment




fields



options

bull Refund

bull Repair


bull Replace or

bull Other














11



















12









II Applicability









bull Auto repair

bull Trash noise

bull Tow trucks










13



















14



















15







II Applicability






III Process



the investigation







16














Permits

Business Licenses


Leases


Annual Reports




o Receipts


o Contracts




a The complainant







17





agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









o Photographs





18



Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

7 OAH Appearance










19

a The complainant







agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









VI Recommendation






20

o Photographs




Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

13 OAH Appearance






21















22








II Applicability





contact information




III Process


to DC Official Code















occupancy etc




23











on a daily basis















24







II Applicability





contact information




III Process

1 Intake



submission



searches





complainant




usual and





25








closed8








2 Investigation











i LexisNexis









26







their statement



































27





































28












29







public good

II Applicability















include





o Strengths


3 Remediation



30














Schedule A















Subcategory A 5

Subcategory B 0

Subcategory C 5

Subcategory D 1

Subcategory E 0

Subcategory F 0



Subcategory A_2 1

Subcategory B_2 4


















($)

FY20 Overtime














Analyst 12689700 - -



($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)










($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)






Rental) 12900000 - -







McGrawEsther Y


15394652 -

-















($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)







FY 2019


FY 2019 Overtime








9234000

784949







FY 2020










Reason






Fiscal Year







FY 2019 3

FY 2020 0

FY 2021 0


Date Leave Status



Info Management

Specialist




Date Leave Status








work) COVID-19









$3051866


$199306


$8113300


Services $1323950




$190792261





$2491901


$765000


$11021188









$20444


$15762291




$203733367





$1062000


$28750000


$44686413




FY 2020






$120000000


$100000000


$200000000


($657619333)







FY 2019 Revenue


$ 2801276 $ 6058705 $ 5595080


$ 3237232 $ 5269818 $ 5791848



$ 2715202 $ 1179586 $ 2864672






$ 1241837 $ 2534882 $ 2382421


$ 1394298 $ 553847 $ 744895


$ 1203250 $ 50473 $ 0






$ 96460 $ 59035 $ 54552


$ 100943 $ 296715 $ 200006


$ 122642 $ 0 $ 0






$ 2123322 $ 4573345 $ 5718713


$ 1050546 $ 4114007 $ 3897973


$ 1266579 $ 728488 $ 1233060





$ 3089270 $ 13321739 $ 12590353


$ 3005655 $ 12818970 $ 13454603


$ 2370023 $ 3601126 $ 5215179



$ 0 $ 117029 $ 62006




$ 0 $ 217258 $ 53791


$ 163467 $ 190 $ 18377



$ 1015471 $ 2054092 $ 1890097


$ 1179466 $ 1917432 $ 1926324




$ 1090773 $ 635659 $ 559452



$ 3605190 $ 7604587 $ 3178084


$ 517650315 $ 6337532 $ 4535848




$ 1082563 $ 3012158 $ 1845107



$ 803437 $ 1000263 $ 1090818


$ 712882 $ 357573 $ 592740


$ 477715 $ 45786 $ 457319

lsquo





$ 0 $ 7456085 $ 2069056


$ 0 $ 7702307 $ 3060595


$ 0 $ 1828000 $ 2005341





Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

0100 - Local Fund





0014


0015 OVERTIME PAY 000 000 17616284 (17616284)






0070



0100 Total 2320165896 2495465896 2482120959 13344937







Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)


0014


0015 OVERTIME PAY 17950000 17950000 28412163 (10462163)







0070



0600 Total 3752687709 4142687709 3463118167 679569542





0700 Total 000 50375000 50375000 000



Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

Grand Total 6072853605 6688528605 5995614126 692914479



Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0100 - Local Fund

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 10000000 10000000 5867517 4132483


2244708197 2209708197 2208094571 1613626




0040




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0041


0070



0100 Total

2750156125

2715156125


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 12500000 12500000 7123521 5376479


2964115407

2698543764




0040


0041


0070




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)



1070119747

1098072057

824584447

273487610

0600 Total

4034235154

3796615821

3425862410


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 000 883200 883200 000



0040


0041


0070



0700 Total 000 26958788 26958788 000

Grand Total

6784391279

6538730734

6146471722

392259012




follows





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)

0100 - Local Fund

PERSONNEL SERVICES




0014







Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)


0041


0070




PERSONNEL SERVICES




0014





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)





0041


0070




PERSONNEL SERVICES



0014


0015 OVERTIME PAY 000 000 42332 (42332)



Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)




0700 Total 14874413 14874413 7777782 7096631




Termination Date



1012019 9302020




1012019 9302020



1012019 9302020




1012019 3312020



1012019 9302020




Termination Date




1012019 9302020



1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019

9302020




1082019 9302020




8162019 9302020




1012020 9302020




1012019 9302020











Environment (KG0)

GPS Tracking System



Vehicles (TC0) 1212020 9302021



(CR0)


(EN0) 1142020 9302021




Procurement (PO0) 1012020 9302021





Parking Service




















Current Status












Current Status

















Claimant C 9112017




Case is pending







Case is pending

Claimant I 2282020


Case is pending


Claimant K 5102020


Case is pending




Case is pending




















Grievance denied


Review

Grievance denied




Compensation

Resolved



Resolved



Compensation

Grievance withdrawn










Question 21


















FY 2020






Limit Total Spend

FY20

Total Spend FY21

(thru 3121)




Davidson Gilbert



Gasimov Josef

Superintendent of

Corporations $ 2000000 $ 500000 NA $ 61000



Coordinator $ 2000000 $ 500000 $ 1240797 NA

McCoy Daniel

Operations Manager

$ 2000000

$ 500000

$ 1628563

NA


Shantell Special

Assistant $ 2000000 $ 500000 $ 2102120 $ 493882



FY 2020

























FY 2020























Examination Service



Questback $ 6218750




FY 2020




Accela Enhancements





Inc $ 3549500



Annual Membership






Monitors




Envelopes



Service $ 6500000









Company $ 9795240

Auditing Service



FY 2021













FY 2021

















Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification


57 17 1 $4229233 $1364189



Administrative 94 82 0 $8592062 $2864061





Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification

Permitting Division

84 0 0 $5294306 $1748755



29 18 0 $2388001 $776049



Administration 69 4 0 4301326 1433577



16 0 0 $952249 $313800



Systems 17 5 1 $1237514 $110294






Sedans 71 Own



Step Van 1 Own

Stake Body 1 Lease


2 Lease


5 Own

Mini Vans 2 Own


Total Vehicles 96


Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9122018

Timothy Bynum

Investigator

2013 Toyota Corolla


The government


vehicle





Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

10162018

Ed Piller Building

Code Inspector

2008 Chevy Impala


duties




10162018

Gerald Curran Comp

Inspector

2012 Honda Civic


duties

The government


vehicle



1122018


Crew

2015 Pick-up Truck

Perform abatement

duties


11102018


Inspector

2018 Toyota Corolla


duties



to the government


11262018


2009 Honda Civic


DPW


vehicle The Other

Driver None

1252019

Kevin Jackson


Crew

2015 Chevy

Pick-up Truck


duties




parked The Other

Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1302019


Inspector

2012 Honda Civic


duties




2112019


Crew Worker

2008 Chevy

Pick-up Truck


duties



2212019







3212019

Paul Zweig Elevator

Inspector

2009 Honda Civic





3272019


2008 Dodge

Caravan







492019

The Vehicle was


2009 Honda Civic NA




4122019

Kevin Jackson


2015 Chevy

Pick-up


duties



Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

at an intersection

4252019

Tyrone Coleman


2018 Step Van


duties


by the government


4292019


Code Inspector

2015 Toyota Corolla


duties



gunfight

The individuals


5142019


Inspector

2009 Honda Civic


duties



6112019



2015 Chevy

pick-up NA




6262019

Quanya Reese

Housing Code

Inspector

2018 Toyota Corolla


duties





852019

Olgie Antoine


2013 Toyota Corolla


duties



882019

Warren Askew

Abatement Worker

2008 Chevy

Pick-up Truck


duties




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9302019

David Ward Housing

Inspector

2018 Toyota Corolla


duties


by another vehicle


10172019

Anthony Hooks


2008 Dodge






vehicle The Other

Driver None

10222019

Vehicle 6999 was






Driver None

10282019

Vehicle 7159 was


2009 Honda Civic NA




Driver None

10302019







Driver None

10302019

Vehicle 7033 was


2008 Dodge

Caravan NA




Driver None

172020


Code Inspector

2009 Honda Civic


duties


by another vehicle




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1282020


Code Inspector

2015 Toyota Corolla


duties




3112020


2013 Toyota Corolla


duties



3172020

Donald VanLeuven

Inspector

2013 Toyota Corolla


duties



parked no note was

found The Other

DriverPerson None

832020

Ruben Legaspi

Inspector

2013 Toyota Corolla


duties


in the back while

stationed The Other

Driver None

8172020


Surveyor

2009 Honda Civic


duties



2222021

Gauher Chaudhry

Combo Inspector

2013 Toyota Corolla


duties




vehicle Gauher






Claimant A 182016





in damages




Claimant D 2102019


property



resulting from raze









FY 2019



$600000


$42810


$261125

$903935

FY 2020


Payee D 192020

DE618284

Property damage

$42927

Payee E 3122020

DE623051

Automobile accident

$515420


$25748


$102715


$472465


$347026

$1506301

FY 2021


Payee J 121420 DE635616

110940

110940






Ali Alaswadi


Las Vegas

NV


Code Hearings (ICC)

$228782




Andrew Jackson



Barbers Boards of

America Mid-Winter

Conference

$67706





businesses





Angela A Avant

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $166135













Antonia Smiley

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $161932










TX


Barbers Boards of

America Mid-Winter

Conference

$125184





businesses





Asanti D Williams

Vice Chairperson

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$134651





Ashley Delgado


Las Vegas

NV


$206273




Avis Pearson

Board Administrator

San Antonio

TX




$129432









Bridget Gagne

CONSUMER MEMBER

Boston MA

NASBA 112th Annual

Meeting $159242









BRYAN BOMER


Oakland CA






conference

CYNTHIA BRIGGS

Program Manager

Sparks NV


of America Annual

Conference

$13897








Duane Edgar Hills

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$141682





Edward Downs

Commission Member

Key West FL


Officials (ARELLO)

$112040





Ernest Chrappah

Agency Director

Seattle WA









John McGuire

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505





Josef Gasimov

Deputy Superintende

nt of Corporations

Indianapolis IN




$12582


Corporation

Joseph Drew

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $165107













Keith Slade



Seattle WA






San Antonio

TX




Conference

$96585




Committee reports


St Louis MO




Meeting

$12445










Denver CO


(ARELLO) Annual

Conference

$12546






Dallas TX


Barbers Boards of

America Mid-Winter

Conference

$123240





businesses

Nicole McClendon

Program Coordinator

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$125544









Nicole McClendon

Program Coordinator

Colorado Springs

CO


$88044





development

Randolph Horton

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505









Robert Todero

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $163356









Ronald Johnson Sr


105th National

Conference Weights

Measures Annual

Meeting

$30000






14





Ronald Johnson

Sr

Program Manager

Riverside CA



Meeting

$96917




Ronald Johnson Sr

Program Manager

Knoxville TX



$12464




Sharon Young

Board Member

Milwaukee WI




standards

Tamika Wood

Program Support

Specialist

Las Vegas

NV











Las Vegas

NV


$249612




Ulani Gulstone

Board Member

Key West FL


Officials (ARELLO)


$98642







Appt Type

LaNesha Kearse






Appt Type



Appt














Fiscal Year



Adjusted SBE

Spending Goal ($)

SBE Expenditure

($)

of Adjusted

Expendable Budget

Spent with SBEs


Amount Spend

with CBEs ($)


2019 4648977 12278465 6246594 6671661 5434 10680 5078283 4136

2020 8242625 15570317 7785159 8163033 5243 10485 7629892 4900 2021 (as of

March 1) 7717056 15434111 7717056 1717523 1113 2226 1717523 1113





Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



810 800 919 800 951




910 850 886 850 917



conducted online

689 800 848 800 856



New in 2020

New in 2020 853 850 891



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



days

New in 2020

New in 2020 854 850 983



871 800 979 800 957


2-business days

909 900 977 900 998



943 900 979 900 994


business days

New in 2020

New in 2020 939 850 927



agency

New in 2020

New in 2020 914 900 969


days

New in 2020

New in 2020 778 900 979



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


with DCRA staff

903 800 941 800 995



847 900 971 900 976


943 850 977 850 997



891 900 929 900 949



New in 2020

New in 2020 967 750 993



were observed

New in 2020

New in 2020 972 900 972



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


receipt

New in 2020

New in 2020 962 850 845



New in 2020

New in 2020 957 950 962























Housing 25 3



Construction 28 3








7586

5737

3031


2504

2976 1837


515 739 213


500 203 371


151 173 29

Question 43






Question 44




































Question 48


Fiscal Year Program

Number of Departed






Fiscal Year Program

Number of Departed


2020 Total 27


Question 49



Attachment





AGENCY DIRECTOR

Ernest Chrappah

GENERAL COUNSEL

Esther mcgraw


enyew godie


JONATHAN KUHL

LEGISLATIVE AFFAIRS

COMMUNICATIONS amp

MARKETING

DEPUTY DIRECTOR

SHIRLEY KWAN-HUI


SYSTEMS

PROCUREMENT amp

CONTRACT MANAGEMENT

AGENCY PERFORMANCE


(HUMAN RESOURCES



ACCOUNT MANAGEMENT



INSPECTIONS AND

COMPLIANCE



VACANT BUILDINGS

PERMITTING



MATTHEW LEGRANT




VINCENT parker

OCCUPATIONAL amp


SMALL BUSINESS amp

RESOURCE CENTER

BUSINESS LICENSING


CORPORATIONS


TIFFANY CROWE


INFRACTIONS

INVESTIGATIONS

























PLAN REVIEW


RESIDENTIAL CENTER






BUSINESS OPERATIONS




AGENCY TOTAL 475


Vacancies





Attachment




Page 1 of 8




Page 2 of 8


2000 Total 81 752425324 185096630

Page 3 of 8




Page 4 of 8


of 8




Page 6 of 8


Page 7 of 8



Page 8 of 8

Attachment


Agency Name
























































Attachment






CR0




Agency BudgetPOCs


Fiscal Year 2021



Objectives



6 1


5 1


3 1


3 1


TOT 41 5

ObjectiveNumber


ofOperations



839 55 81 80 919 80 951


898 85 91 85 886 85 917


649 45 689 80 848 80 856


New in2020

New in2020

New in2020

New in2020

853 85 891


New in2020

New in2020

New in2020

New in2020

854 85 983


855 70 871 80 979 80 957



New in2019

90 909 90 977 90 998

Up is Better 816 859 90 943 90 979 90 994


New in2020

New in2020

New in2020

New in2020

939 85 927

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1

1

2

3

4

5














New in2020

New in2020

New in2020

New in2020

914 90 969


New in2020

New in2020

New in2020

New in2020

778 90 979



New in2019

65 903 80 941 80 995


248 90 847 90 971 90 976


New in2019

85 943 85 977 85 997



832 90 891 90 929 90 949


New in2020

New in2020

New in2020

New in2020

967 75 993


New in2020

New in2020

New in2020

New in2020

972 90 972



New in2020

New in2020

New in2020

New in2020

962 85 845


New in2020

New in2020

New in2020

New in2020

957 95 962

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1




Daily Service




Daily Service




Daily Service


OperationsHeader












Licensing

Permitting

Enforcement







Daily Service




Daily Service

OperationsHeader



NeedsUpdate

17098 22218 20591 19380 3327

NeedsUpdate

23413 34145 31438 30128 5732

NeedsUpdate

2473 2414 2442 3460 1098

NeedsUpdate

4245 3337 4602 3138 783

NeedsUpdate

11380 11464 11365 10042 2569

NeedsUpdate

123 99 111 28 0

NeedsUpdate

16103 17619 18688 14658 1276

NeedsUpdate

12648 67029 68582 69883 12199

NeedsUpdate

10801 10406 11108 7252 1784

NeedsUpdate

16745 34778 28234 16165 320

NeedsUpdate

7720 6980 6809 6310 1963

NotAvailable

4010 1628 316 1184 400

NotAvailable

584 4324 4194 1407 387


NotAvailable

320 368 262 262 219

NeedsUpdate

2714 2901 3004 2758 653

NeedsUpdate

400 415 392 379 88

NeedsUpdate

11431 6142 6049 5592 1372

NeedsUpdate

49965 53614 59814 54380 13803

NeedsUpdate

3316 3483 3273 2509 771


NeedsUpdate

2132 1104 821 784 136

NeedsUpdate

50 95 96 32 21

NeedsUpdate

6588 7284 7569 6768 1368

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1

Inspections



























Initiatives

NeedsUpdate

183 371 432 229 88

NeedsUpdate

2022 1868 2799 3358 946

NeedsUpdate

175 75 1029 957 257


NeedsUpdate

2584 2189 2850 4913 1520

NeedsUpdate

22248 24290 25481 26442 6950

NeedsUpdate

New in2020

New in2020

New in2020

57286 16476

NeedsUpdate

11510 12226 7561 5735 2124

NeedsUpdate

4252 3171 4618 7412 1779

NeedsUpdate

225 423 419 68 0

NeedsUpdate

514 535 427 1078 400


NeedsUpdate

New in2020

New in2020

New in2020

3402 284

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1












Date


onWards

7andor

8


theResilient

DCStrategy

































Date


onWards

7andor

8


theResilient

DCStrategy




0-24 High None Q1



0-24 High None Q1



75-99 High None Q1





StatusofImpact

SupportingData

ReportingQuarter



Permit Wizard

QR CodeIntegration












25-49 High None Q1



0-24 Medium None Q1



0-24 High None Q1



0-24 High None Q1




StatusofImpact

SupportingData

ReportingQuarter








Date

AddInitiativeUpdate



Permit Wizard


QR CodeIntegration













Date

AddInitiativeUpdate

In FY21 Q1







date


forFY20

NoLonger

an Initiative


Completeto date


StatusofImpact


SupportingData

ReportingQuarter




Attachment







Approved ________________________________




















1


Program

SOP

SOP Name Nature of

Change

Reviewer Approval

Date

Approval Issuance

Date

20-CPU-0011



93020 SKH

93020

20-CPU-0021



93020 SKH

93020

20-CPU-0031



93020 SKH

93020

20-CPU-0041



93020 SKH

93020




91319




91319




91319




91319



1





(CAO)



(ldquoQAQCrdquo)



ldquoDPMrdquo)




Investigator




referrals









education


Attorney




managers


(OGC) DCRA




Services (FEMS)

Housing Counselor




conditions




Officer




illegal activity


(MPD)



2

General Definitions

Case Status



system














(DCMR)






as a hotel or motel













3













workflows













Priority








safety





4




















consumer remedy


















5




































6














so)



7









II Applicability





Complaints System













A Street

B Street Name

C Quadrant




C E-mail Address

D Phone Number



8

E Best Contact Time


G Phone

H E-Mail

I Source



o Anonymous or

o Other








bull Tow Truck




bull Other




bull E-mail

bull Website

bull Phone Number




o Cash

o Credit Card

o Debit Card

o Loan

o Other or

o No Payment



complaint




9


complaint







business









C Property Address

D E-mail Address

E Phone Number

F Best Contact Time


H Phone

I E-Mail

J Source



o Anonymous or

o Other










bull Tow Truck






10

bull Other


A Name of Business

B Business Address

C E-mail

D Website

E Phone Number

F Date of Violation



appropriate type

bull Cash

bull Credit Card

bull Debit Card

bull Loan

bull Other or

bull No Payment




fields



options

bull Refund

bull Repair


bull Replace or

bull Other














11



















12









II Applicability









bull Auto repair

bull Trash noise

bull Tow trucks










13



















14



















15







II Applicability






III Process



the investigation







16














Permits

Business Licenses


Leases


Annual Reports




o Receipts


o Contracts




a The complainant







17





agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









o Photographs





18



Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

7 OAH Appearance










19

a The complainant







agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









VI Recommendation






20

o Photographs




Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

13 OAH Appearance






21















22








II Applicability





contact information




III Process


to DC Official Code















occupancy etc




23











on a daily basis















24







II Applicability





contact information




III Process

1 Intake



submission



searches





complainant




usual and





25








closed8








2 Investigation











i LexisNexis









26







their statement



































27





































28












29







public good

II Applicability















include





o Strengths


3 Remediation



30














Schedule A















Subcategory A 5

Subcategory B 0

Subcategory C 5

Subcategory D 1

Subcategory E 0

Subcategory F 0



Subcategory A_2 1

Subcategory B_2 4


















($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)






Rental) 12900000 - -







McGrawEsther Y


15394652 -

-















($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)







FY 2019


FY 2019 Overtime








9234000

784949







FY 2020










Reason






Fiscal Year







FY 2019 3

FY 2020 0

FY 2021 0


Date Leave Status



Info Management

Specialist




Date Leave Status








work) COVID-19









$3051866


$199306


$8113300


Services $1323950




$190792261





$2491901


$765000


$11021188









$20444


$15762291




$203733367





$1062000


$28750000


$44686413




FY 2020






$120000000


$100000000


$200000000


($657619333)







FY 2019 Revenue


$ 2801276 $ 6058705 $ 5595080


$ 3237232 $ 5269818 $ 5791848



$ 2715202 $ 1179586 $ 2864672






$ 1241837 $ 2534882 $ 2382421


$ 1394298 $ 553847 $ 744895


$ 1203250 $ 50473 $ 0






$ 96460 $ 59035 $ 54552


$ 100943 $ 296715 $ 200006


$ 122642 $ 0 $ 0






$ 2123322 $ 4573345 $ 5718713


$ 1050546 $ 4114007 $ 3897973


$ 1266579 $ 728488 $ 1233060





$ 3089270 $ 13321739 $ 12590353


$ 3005655 $ 12818970 $ 13454603


$ 2370023 $ 3601126 $ 5215179



$ 0 $ 117029 $ 62006




$ 0 $ 217258 $ 53791


$ 163467 $ 190 $ 18377



$ 1015471 $ 2054092 $ 1890097


$ 1179466 $ 1917432 $ 1926324




$ 1090773 $ 635659 $ 559452



$ 3605190 $ 7604587 $ 3178084


$ 517650315 $ 6337532 $ 4535848




$ 1082563 $ 3012158 $ 1845107



$ 803437 $ 1000263 $ 1090818


$ 712882 $ 357573 $ 592740


$ 477715 $ 45786 $ 457319

lsquo





$ 0 $ 7456085 $ 2069056


$ 0 $ 7702307 $ 3060595


$ 0 $ 1828000 $ 2005341





Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

0100 - Local Fund





0014


0015 OVERTIME PAY 000 000 17616284 (17616284)






0070



0100 Total 2320165896 2495465896 2482120959 13344937







Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)


0014


0015 OVERTIME PAY 17950000 17950000 28412163 (10462163)







0070



0600 Total 3752687709 4142687709 3463118167 679569542





0700 Total 000 50375000 50375000 000



Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

Grand Total 6072853605 6688528605 5995614126 692914479



Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0100 - Local Fund

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 10000000 10000000 5867517 4132483


2244708197 2209708197 2208094571 1613626




0040




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0041


0070



0100 Total

2750156125

2715156125


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 12500000 12500000 7123521 5376479


2964115407

2698543764




0040


0041


0070




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)



1070119747

1098072057

824584447

273487610

0600 Total

4034235154

3796615821

3425862410


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 000 883200 883200 000



0040


0041


0070



0700 Total 000 26958788 26958788 000

Grand Total

6784391279

6538730734

6146471722

392259012




follows





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)

0100 - Local Fund

PERSONNEL SERVICES




0014







Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)


0041


0070




PERSONNEL SERVICES




0014





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)





0041


0070




PERSONNEL SERVICES



0014


0015 OVERTIME PAY 000 000 42332 (42332)



Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)




0700 Total 14874413 14874413 7777782 7096631




Termination Date



1012019 9302020




1012019 9302020



1012019 9302020




1012019 3312020



1012019 9302020




Termination Date




1012019 9302020



1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019

9302020




1082019 9302020




8162019 9302020




1012020 9302020




1012019 9302020











Environment (KG0)

GPS Tracking System



Vehicles (TC0) 1212020 9302021



(CR0)


(EN0) 1142020 9302021




Procurement (PO0) 1012020 9302021





Parking Service




















Current Status












Current Status

















Claimant C 9112017




Case is pending







Case is pending

Claimant I 2282020


Case is pending


Claimant K 5102020


Case is pending




Case is pending




















Grievance denied


Review

Grievance denied




Compensation

Resolved



Resolved



Compensation

Grievance withdrawn










Question 21


















FY 2020






Limit Total Spend

FY20

Total Spend FY21

(thru 3121)




Davidson Gilbert



Gasimov Josef

Superintendent of

Corporations $ 2000000 $ 500000 NA $ 61000



Coordinator $ 2000000 $ 500000 $ 1240797 NA

McCoy Daniel

Operations Manager

$ 2000000

$ 500000

$ 1628563

NA


Shantell Special

Assistant $ 2000000 $ 500000 $ 2102120 $ 493882



FY 2020

























FY 2020























Examination Service



Questback $ 6218750




FY 2020




Accela Enhancements





Inc $ 3549500



Annual Membership






Monitors




Envelopes



Service $ 6500000









Company $ 9795240

Auditing Service



FY 2021













FY 2021

















Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification


57 17 1 $4229233 $1364189



Administrative 94 82 0 $8592062 $2864061





Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification

Permitting Division

84 0 0 $5294306 $1748755



29 18 0 $2388001 $776049



Administration 69 4 0 4301326 1433577



16 0 0 $952249 $313800



Systems 17 5 1 $1237514 $110294






Sedans 71 Own



Step Van 1 Own

Stake Body 1 Lease


2 Lease


5 Own

Mini Vans 2 Own


Total Vehicles 96


Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9122018

Timothy Bynum

Investigator

2013 Toyota Corolla


The government


vehicle





Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

10162018

Ed Piller Building

Code Inspector

2008 Chevy Impala


duties




10162018

Gerald Curran Comp

Inspector

2012 Honda Civic


duties

The government


vehicle



1122018


Crew

2015 Pick-up Truck

Perform abatement

duties


11102018


Inspector

2018 Toyota Corolla


duties



to the government


11262018


2009 Honda Civic


DPW


vehicle The Other

Driver None

1252019

Kevin Jackson


Crew

2015 Chevy

Pick-up Truck


duties




parked The Other

Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1302019


Inspector

2012 Honda Civic


duties




2112019


Crew Worker

2008 Chevy

Pick-up Truck


duties



2212019







3212019

Paul Zweig Elevator

Inspector

2009 Honda Civic





3272019


2008 Dodge

Caravan







492019

The Vehicle was


2009 Honda Civic NA




4122019

Kevin Jackson


2015 Chevy

Pick-up


duties



Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

at an intersection

4252019

Tyrone Coleman


2018 Step Van


duties


by the government


4292019


Code Inspector

2015 Toyota Corolla


duties



gunfight

The individuals


5142019


Inspector

2009 Honda Civic


duties



6112019



2015 Chevy

pick-up NA




6262019

Quanya Reese

Housing Code

Inspector

2018 Toyota Corolla


duties





852019

Olgie Antoine


2013 Toyota Corolla


duties



882019

Warren Askew

Abatement Worker

2008 Chevy

Pick-up Truck


duties




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9302019

David Ward Housing

Inspector

2018 Toyota Corolla


duties


by another vehicle


10172019

Anthony Hooks


2008 Dodge






vehicle The Other

Driver None

10222019

Vehicle 6999 was






Driver None

10282019

Vehicle 7159 was


2009 Honda Civic NA




Driver None

10302019







Driver None

10302019

Vehicle 7033 was


2008 Dodge

Caravan NA




Driver None

172020


Code Inspector

2009 Honda Civic


duties


by another vehicle




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1282020


Code Inspector

2015 Toyota Corolla


duties




3112020


2013 Toyota Corolla


duties



3172020

Donald VanLeuven

Inspector

2013 Toyota Corolla


duties



parked no note was

found The Other

DriverPerson None

832020

Ruben Legaspi

Inspector

2013 Toyota Corolla


duties


in the back while

stationed The Other

Driver None

8172020


Surveyor

2009 Honda Civic


duties



2222021

Gauher Chaudhry

Combo Inspector

2013 Toyota Corolla


duties




vehicle Gauher






Claimant A 182016





in damages




Claimant D 2102019


property



resulting from raze









FY 2019



$600000


$42810


$261125

$903935

FY 2020


Payee D 192020

DE618284

Property damage

$42927

Payee E 3122020

DE623051

Automobile accident

$515420


$25748


$102715


$472465


$347026

$1506301

FY 2021


Payee J 121420 DE635616

110940

110940






Ali Alaswadi


Las Vegas

NV


Code Hearings (ICC)

$228782




Andrew Jackson



Barbers Boards of

America Mid-Winter

Conference

$67706





businesses





Angela A Avant

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $166135













Antonia Smiley

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $161932










TX


Barbers Boards of

America Mid-Winter

Conference

$125184





businesses





Asanti D Williams

Vice Chairperson

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$134651





Ashley Delgado


Las Vegas

NV


$206273




Avis Pearson

Board Administrator

San Antonio

TX




$129432









Bridget Gagne

CONSUMER MEMBER

Boston MA

NASBA 112th Annual

Meeting $159242









BRYAN BOMER


Oakland CA






conference

CYNTHIA BRIGGS

Program Manager

Sparks NV


of America Annual

Conference

$13897








Duane Edgar Hills

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$141682





Edward Downs

Commission Member

Key West FL


Officials (ARELLO)

$112040





Ernest Chrappah

Agency Director

Seattle WA









John McGuire

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505





Josef Gasimov

Deputy Superintende

nt of Corporations

Indianapolis IN




$12582


Corporation

Joseph Drew

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $165107













Keith Slade



Seattle WA






San Antonio

TX




Conference

$96585




Committee reports


St Louis MO




Meeting

$12445










Denver CO


(ARELLO) Annual

Conference

$12546






Dallas TX


Barbers Boards of

America Mid-Winter

Conference

$123240





businesses

Nicole McClendon

Program Coordinator

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$125544









Nicole McClendon

Program Coordinator

Colorado Springs

CO


$88044





development

Randolph Horton

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505









Robert Todero

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $163356









Ronald Johnson Sr


105th National

Conference Weights

Measures Annual

Meeting

$30000






14





Ronald Johnson

Sr

Program Manager

Riverside CA



Meeting

$96917




Ronald Johnson Sr

Program Manager

Knoxville TX



$12464




Sharon Young

Board Member

Milwaukee WI




standards

Tamika Wood

Program Support

Specialist

Las Vegas

NV











Las Vegas

NV


$249612




Ulani Gulstone

Board Member

Key West FL


Officials (ARELLO)


$98642







Appt Type

LaNesha Kearse






Appt Type



Appt














Fiscal Year



Adjusted SBE

Spending Goal ($)

SBE Expenditure

($)

of Adjusted

Expendable Budget

Spent with SBEs


Amount Spend

with CBEs ($)


2019 4648977 12278465 6246594 6671661 5434 10680 5078283 4136

2020 8242625 15570317 7785159 8163033 5243 10485 7629892 4900 2021 (as of

March 1) 7717056 15434111 7717056 1717523 1113 2226 1717523 1113





Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



810 800 919 800 951




910 850 886 850 917



conducted online

689 800 848 800 856



New in 2020

New in 2020 853 850 891



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



days

New in 2020

New in 2020 854 850 983



871 800 979 800 957


2-business days

909 900 977 900 998



943 900 979 900 994


business days

New in 2020

New in 2020 939 850 927



agency

New in 2020

New in 2020 914 900 969


days

New in 2020

New in 2020 778 900 979



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


with DCRA staff

903 800 941 800 995



847 900 971 900 976


943 850 977 850 997



891 900 929 900 949



New in 2020

New in 2020 967 750 993



were observed

New in 2020

New in 2020 972 900 972



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


receipt

New in 2020

New in 2020 962 850 845



New in 2020

New in 2020 957 950 962























Housing 25 3



Construction 28 3








7586

5737

3031


2504

2976 1837


515 739 213


500 203 371


151 173 29

Question 43






Question 44




































Question 48


Fiscal Year Program

Number of Departed






Fiscal Year Program

Number of Departed


2020 Total 27


Question 49



Attachment





AGENCY DIRECTOR

Ernest Chrappah

GENERAL COUNSEL

Esther mcgraw


enyew godie


JONATHAN KUHL

LEGISLATIVE AFFAIRS

COMMUNICATIONS amp

MARKETING

DEPUTY DIRECTOR

SHIRLEY KWAN-HUI


SYSTEMS

PROCUREMENT amp

CONTRACT MANAGEMENT

AGENCY PERFORMANCE


(HUMAN RESOURCES



ACCOUNT MANAGEMENT



INSPECTIONS AND

COMPLIANCE



VACANT BUILDINGS

PERMITTING



MATTHEW LEGRANT




VINCENT parker

OCCUPATIONAL amp


SMALL BUSINESS amp

RESOURCE CENTER

BUSINESS LICENSING


CORPORATIONS


TIFFANY CROWE


INFRACTIONS

INVESTIGATIONS

























PLAN REVIEW


RESIDENTIAL CENTER






BUSINESS OPERATIONS




AGENCY TOTAL 475


Vacancies





Attachment




Page 1 of 8




Page 2 of 8


2000 Total 81 752425324 185096630

Page 3 of 8




Page 4 of 8


Page 5 of 8




of 8


Page 7 of 8



Page 8 of 8

Attachment


Agency Name
























































Attachment






CR0




Agency BudgetPOCs


Fiscal Year 2021



Objectives



6 1


5 1


3 1


3 1


TOT 41 5

ObjectiveNumber


ofOperations



839 55 81 80 919 80 951


898 85 91 85 886 85 917


649 45 689 80 848 80 856


New in2020

New in2020

New in2020

New in2020

853 85 891


New in2020

New in2020

New in2020

New in2020

854 85 983


855 70 871 80 979 80 957



New in2019

90 909 90 977 90 998

Up is Better 816 859 90 943 90 979 90 994


New in2020

New in2020

New in2020

New in2020

939 85 927

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1

1

2

3

4

5














New in2020

New in2020

New in2020

New in2020

914 90 969


New in2020

New in2020

New in2020

New in2020

778 90 979



New in2019

65 903 80 941 80 995


248 90 847 90 971 90 976


New in2019

85 943 85 977 85 997



832 90 891 90 929 90 949


New in2020

New in2020

New in2020

New in2020

967 75 993


New in2020

New in2020

New in2020

New in2020

972 90 972



New in2020

New in2020

New in2020

New in2020

962 85 845


New in2020

New in2020

New in2020

New in2020

957 95 962

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1




Daily Service




Daily Service




Daily Service


OperationsHeader












Licensing

Permitting

Enforcement







Daily Service




Daily Service

OperationsHeader



NeedsUpdate

17098 22218 20591 19380 3327

NeedsUpdate

23413 34145 31438 30128 5732

NeedsUpdate

2473 2414 2442 3460 1098

NeedsUpdate

4245 3337 4602 3138 783

NeedsUpdate

11380 11464 11365 10042 2569

NeedsUpdate

123 99 111 28 0

NeedsUpdate

16103 17619 18688 14658 1276

NeedsUpdate

12648 67029 68582 69883 12199

NeedsUpdate

10801 10406 11108 7252 1784

NeedsUpdate

16745 34778 28234 16165 320

NeedsUpdate

7720 6980 6809 6310 1963

NotAvailable

4010 1628 316 1184 400

NotAvailable

584 4324 4194 1407 387


NotAvailable

320 368 262 262 219

NeedsUpdate

2714 2901 3004 2758 653

NeedsUpdate

400 415 392 379 88

NeedsUpdate

11431 6142 6049 5592 1372

NeedsUpdate

49965 53614 59814 54380 13803

NeedsUpdate

3316 3483 3273 2509 771


NeedsUpdate

2132 1104 821 784 136

NeedsUpdate

50 95 96 32 21

NeedsUpdate

6588 7284 7569 6768 1368

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1

Inspections



























Initiatives

NeedsUpdate

183 371 432 229 88

NeedsUpdate

2022 1868 2799 3358 946

NeedsUpdate

175 75 1029 957 257


NeedsUpdate

2584 2189 2850 4913 1520

NeedsUpdate

22248 24290 25481 26442 6950

NeedsUpdate

New in2020

New in2020

New in2020

57286 16476

NeedsUpdate

11510 12226 7561 5735 2124

NeedsUpdate

4252 3171 4618 7412 1779

NeedsUpdate

225 423 419 68 0

NeedsUpdate

514 535 427 1078 400


NeedsUpdate

New in2020

New in2020

New in2020

3402 284

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1












Date


onWards

7andor

8


theResilient

DCStrategy

































Date


onWards

7andor

8


theResilient

DCStrategy




0-24 High None Q1



0-24 High None Q1



75-99 High None Q1





StatusofImpact

SupportingData

ReportingQuarter



Permit Wizard

QR CodeIntegration












25-49 High None Q1



0-24 Medium None Q1



0-24 High None Q1



0-24 High None Q1




StatusofImpact

SupportingData

ReportingQuarter








Date

AddInitiativeUpdate



Permit Wizard


QR CodeIntegration













Date

AddInitiativeUpdate

In FY21 Q1







date


forFY20

NoLonger

an Initiative


Completeto date


StatusofImpact


SupportingData

ReportingQuarter




Attachment







Approved ________________________________




















1


Program

SOP

SOP Name Nature of

Change

Reviewer Approval

Date

Approval Issuance

Date

20-CPU-0011



93020 SKH

93020

20-CPU-0021



93020 SKH

93020

20-CPU-0031



93020 SKH

93020

20-CPU-0041



93020 SKH

93020




91319




91319




91319




91319



1





(CAO)



(ldquoQAQCrdquo)



ldquoDPMrdquo)




Investigator




referrals









education


Attorney




managers


(OGC) DCRA




Services (FEMS)

Housing Counselor




conditions




Officer




illegal activity


(MPD)



2

General Definitions

Case Status



system














(DCMR)






as a hotel or motel













3













workflows













Priority








safety





4




















consumer remedy


















5




































6














so)



7









II Applicability





Complaints System













A Street

B Street Name

C Quadrant




C E-mail Address

D Phone Number



8

E Best Contact Time


G Phone

H E-Mail

I Source



o Anonymous or

o Other








bull Tow Truck




bull Other




bull E-mail

bull Website

bull Phone Number




o Cash

o Credit Card

o Debit Card

o Loan

o Other or

o No Payment



complaint




9


complaint







business









C Property Address

D E-mail Address

E Phone Number

F Best Contact Time


H Phone

I E-Mail

J Source



o Anonymous or

o Other










bull Tow Truck






10

bull Other


A Name of Business

B Business Address

C E-mail

D Website

E Phone Number

F Date of Violation



appropriate type

bull Cash

bull Credit Card

bull Debit Card

bull Loan

bull Other or

bull No Payment




fields



options

bull Refund

bull Repair


bull Replace or

bull Other














11



















12









II Applicability









bull Auto repair

bull Trash noise

bull Tow trucks










13



















14



















15







II Applicability






III Process



the investigation







16














Permits

Business Licenses


Leases


Annual Reports




o Receipts


o Contracts




a The complainant







17





agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









o Photographs





18



Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

7 OAH Appearance










19

a The complainant







agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









VI Recommendation






20

o Photographs




Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

13 OAH Appearance






21















22








II Applicability





contact information




III Process


to DC Official Code















occupancy etc




23











on a daily basis















24







II Applicability





contact information




III Process

1 Intake



submission



searches





complainant




usual and





25








closed8








2 Investigation











i LexisNexis









26







their statement



































27





































28












29







public good

II Applicability















include





o Strengths


3 Remediation



30














Schedule A















Subcategory A 5

Subcategory B 0

Subcategory C 5

Subcategory D 1

Subcategory E 0

Subcategory F 0



Subcategory A_2 1

Subcategory B_2 4


















($)

FY21 Overtime

Amount ($)

FY21 Bonus

Amount ($)







FY 2019


FY 2019 Overtime








9234000

784949







FY 2020










Reason






Fiscal Year







FY 2019 3

FY 2020 0

FY 2021 0


Date Leave Status



Info Management

Specialist




Date Leave Status








work) COVID-19









$3051866


$199306


$8113300


Services $1323950




$190792261





$2491901


$765000


$11021188









$20444


$15762291




$203733367





$1062000


$28750000


$44686413




FY 2020






$120000000


$100000000


$200000000


($657619333)







FY 2019 Revenue


$ 2801276 $ 6058705 $ 5595080


$ 3237232 $ 5269818 $ 5791848



$ 2715202 $ 1179586 $ 2864672






$ 1241837 $ 2534882 $ 2382421


$ 1394298 $ 553847 $ 744895


$ 1203250 $ 50473 $ 0






$ 96460 $ 59035 $ 54552


$ 100943 $ 296715 $ 200006


$ 122642 $ 0 $ 0






$ 2123322 $ 4573345 $ 5718713


$ 1050546 $ 4114007 $ 3897973


$ 1266579 $ 728488 $ 1233060





$ 3089270 $ 13321739 $ 12590353


$ 3005655 $ 12818970 $ 13454603


$ 2370023 $ 3601126 $ 5215179



$ 0 $ 117029 $ 62006




$ 0 $ 217258 $ 53791


$ 163467 $ 190 $ 18377



$ 1015471 $ 2054092 $ 1890097


$ 1179466 $ 1917432 $ 1926324




$ 1090773 $ 635659 $ 559452



$ 3605190 $ 7604587 $ 3178084


$ 517650315 $ 6337532 $ 4535848




$ 1082563 $ 3012158 $ 1845107



$ 803437 $ 1000263 $ 1090818


$ 712882 $ 357573 $ 592740


$ 477715 $ 45786 $ 457319

lsquo





$ 0 $ 7456085 $ 2069056


$ 0 $ 7702307 $ 3060595


$ 0 $ 1828000 $ 2005341





Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

0100 - Local Fund





0014


0015 OVERTIME PAY 000 000 17616284 (17616284)






0070



0100 Total 2320165896 2495465896 2482120959 13344937







Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)


0014


0015 OVERTIME PAY 17950000 17950000 28412163 (10462163)







0070



0600 Total 3752687709 4142687709 3463118167 679569542





0700 Total 000 50375000 50375000 000



Appropriate Fund

GAAP Category

Title CSG


Original Budget ($)

Revised Budget ($)


($)

Grand Total 6072853605 6688528605 5995614126 692914479



Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0100 - Local Fund

PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 10000000 10000000 5867517 4132483


2244708197 2209708197 2208094571 1613626




0040




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)


0041


0070



0100 Total

2750156125

2715156125


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 12500000 12500000 7123521 5376479


2964115407

2698543764




0040


0041


0070




Appropriate Fund

GAAP Category

Title CSG

Comp Source

Group Title

Original Budget ($)

Revised Budget ($)

Expenditures ($)



1070119747

1098072057

824584447

273487610

0600 Total

4034235154

3796615821

3425862410


PERSONNEL SERVICES

0011




0014


0015 OVERTIME PAY 000 883200 883200 000



0040


0041


0070



0700 Total 000 26958788 26958788 000

Grand Total

6784391279

6538730734

6146471722

392259012




follows





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)

0100 - Local Fund

PERSONNEL SERVICES




0014







Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)


0041


0070




PERSONNEL SERVICES




0014





Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)





0041


0070




PERSONNEL SERVICES



0014


0015 OVERTIME PAY 000 000 42332 (42332)



Appropriate Fund

GAAP Category



Budget ($) Revised


($) Available

Balance ($)




0700 Total 14874413 14874413 7777782 7096631




Termination Date



1012019 9302020




1012019 9302020



1012019 9302020




1012019 3312020



1012019 9302020




Termination Date




1012019 9302020



1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019 9302020




1012019

9302020




1082019 9302020




8162019 9302020




1012020 9302020




1012019 9302020











Environment (KG0)

GPS Tracking System



Vehicles (TC0) 1212020 9302021



(CR0)


(EN0) 1142020 9302021




Procurement (PO0) 1012020 9302021





Parking Service




















Current Status












Current Status

















Claimant C 9112017




Case is pending







Case is pending

Claimant I 2282020


Case is pending


Claimant K 5102020


Case is pending




Case is pending




















Grievance denied


Review

Grievance denied




Compensation

Resolved



Resolved



Compensation

Grievance withdrawn










Question 21


















FY 2020






Limit Total Spend

FY20

Total Spend FY21

(thru 3121)




Davidson Gilbert



Gasimov Josef

Superintendent of

Corporations $ 2000000 $ 500000 NA $ 61000



Coordinator $ 2000000 $ 500000 $ 1240797 NA

McCoy Daniel

Operations Manager

$ 2000000

$ 500000

$ 1628563

NA


Shantell Special

Assistant $ 2000000 $ 500000 $ 2102120 $ 493882



FY 2020

























FY 2020























Examination Service



Questback $ 6218750




FY 2020




Accela Enhancements





Inc $ 3549500



Annual Membership






Monitors




Envelopes



Service $ 6500000









Company $ 9795240

Auditing Service



FY 2021













FY 2021

















Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification


57 17 1 $4229233 $1364189



Administrative 94 82 0 $8592062 $2864061





Air CardsTablets

wData

Hot-Spot

(MIFI)

FY20

Expenditure

FY21

Expenditure

Justification

Permitting Division

84 0 0 $5294306 $1748755



29 18 0 $2388001 $776049



Administration 69 4 0 4301326 1433577



16 0 0 $952249 $313800



Systems 17 5 1 $1237514 $110294






Sedans 71 Own



Step Van 1 Own

Stake Body 1 Lease


2 Lease


5 Own

Mini Vans 2 Own


Total Vehicles 96


Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9122018

Timothy Bynum

Investigator

2013 Toyota Corolla


The government


vehicle





Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

10162018

Ed Piller Building

Code Inspector

2008 Chevy Impala


duties




10162018

Gerald Curran Comp

Inspector

2012 Honda Civic


duties

The government


vehicle



1122018


Crew

2015 Pick-up Truck

Perform abatement

duties


11102018


Inspector

2018 Toyota Corolla


duties



to the government


11262018


2009 Honda Civic


DPW


vehicle The Other

Driver None

1252019

Kevin Jackson


Crew

2015 Chevy

Pick-up Truck


duties




parked The Other

Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1302019


Inspector

2012 Honda Civic


duties




2112019


Crew Worker

2008 Chevy

Pick-up Truck


duties



2212019







3212019

Paul Zweig Elevator

Inspector

2009 Honda Civic





3272019


2008 Dodge

Caravan







492019

The Vehicle was


2009 Honda Civic NA




4122019

Kevin Jackson


2015 Chevy

Pick-up


duties



Driver None



Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

at an intersection

4252019

Tyrone Coleman


2018 Step Van


duties


by the government


4292019


Code Inspector

2015 Toyota Corolla


duties



gunfight

The individuals


5142019


Inspector

2009 Honda Civic


duties



6112019



2015 Chevy

pick-up NA




6262019

Quanya Reese

Housing Code

Inspector

2018 Toyota Corolla


duties





852019

Olgie Antoine


2013 Toyota Corolla


duties



882019

Warren Askew

Abatement Worker

2008 Chevy

Pick-up Truck


duties




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

9302019

David Ward Housing

Inspector

2018 Toyota Corolla


duties


by another vehicle


10172019

Anthony Hooks


2008 Dodge






vehicle The Other

Driver None

10222019

Vehicle 6999 was






Driver None

10282019

Vehicle 7159 was


2009 Honda Civic NA




Driver None

10302019







Driver None

10302019

Vehicle 7033 was


2008 Dodge

Caravan NA




Driver None

172020


Code Inspector

2009 Honda Civic


duties


by another vehicle




Accident Date


Driver

Type of Vehicle



Accident

Who was at fault

Disciplinary Action

1282020


Code Inspector

2015 Toyota Corolla


duties




3112020


2013 Toyota Corolla


duties



3172020

Donald VanLeuven

Inspector

2013 Toyota Corolla


duties



parked no note was

found The Other

DriverPerson None

832020

Ruben Legaspi

Inspector

2013 Toyota Corolla


duties


in the back while

stationed The Other

Driver None

8172020


Surveyor

2009 Honda Civic


duties



2222021

Gauher Chaudhry

Combo Inspector

2013 Toyota Corolla


duties




vehicle Gauher






Claimant A 182016





in damages




Claimant D 2102019


property



resulting from raze









FY 2019



$600000


$42810


$261125

$903935

FY 2020


Payee D 192020

DE618284

Property damage

$42927

Payee E 3122020

DE623051

Automobile accident

$515420


$25748


$102715


$472465


$347026

$1506301

FY 2021


Payee J 121420 DE635616

110940

110940






Ali Alaswadi


Las Vegas

NV


Code Hearings (ICC)

$228782




Andrew Jackson



Barbers Boards of

America Mid-Winter

Conference

$67706





businesses





Angela A Avant

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $166135













Antonia Smiley

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $161932










TX


Barbers Boards of

America Mid-Winter

Conference

$125184





businesses





Asanti D Williams

Vice Chairperson

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$134651





Ashley Delgado


Las Vegas

NV


$206273




Avis Pearson

Board Administrator

San Antonio

TX




$129432









Bridget Gagne

CONSUMER MEMBER

Boston MA

NASBA 112th Annual

Meeting $159242









BRYAN BOMER


Oakland CA






conference

CYNTHIA BRIGGS

Program Manager

Sparks NV


of America Annual

Conference

$13897








Duane Edgar Hills

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB) 116th

Meeting

$141682





Edward Downs

Commission Member

Key West FL


Officials (ARELLO)

$112040





Ernest Chrappah

Agency Director

Seattle WA









John McGuire

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505





Josef Gasimov

Deputy Superintende

nt of Corporations

Indianapolis IN




$12582


Corporation

Joseph Drew

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $165107













Keith Slade



Seattle WA






San Antonio

TX




Conference

$96585




Committee reports


St Louis MO




Meeting

$12445










Denver CO


(ARELLO) Annual

Conference

$12546






Dallas TX


Barbers Boards of

America Mid-Winter

Conference

$123240





businesses

Nicole McClendon

Program Coordinator

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$125544









Nicole McClendon

Program Coordinator

Colorado Springs

CO


$88044





development

Randolph Horton

Board Member

Palm Coast FL


Funeral Service

Examining Boards

(ICFSEB)

$124505









Robert Todero

Board Administrator

Boston MA

NASBA 112th Annual

Meeting $163356









Ronald Johnson Sr


105th National

Conference Weights

Measures Annual

Meeting

$30000






14





Ronald Johnson

Sr

Program Manager

Riverside CA



Meeting

$96917




Ronald Johnson Sr

Program Manager

Knoxville TX



$12464




Sharon Young

Board Member

Milwaukee WI




standards

Tamika Wood

Program Support

Specialist

Las Vegas

NV











Las Vegas

NV


$249612




Ulani Gulstone

Board Member

Key West FL


Officials (ARELLO)


$98642







Appt Type

LaNesha Kearse






Appt Type



Appt














Fiscal Year



Adjusted SBE

Spending Goal ($)

SBE Expenditure

($)

of Adjusted

Expendable Budget

Spent with SBEs


Amount Spend

with CBEs ($)


2019 4648977 12278465 6246594 6671661 5434 10680 5078283 4136

2020 8242625 15570317 7785159 8163033 5243 10485 7629892 4900 2021 (as of

March 1) 7717056 15434111 7717056 1717523 1113 2226 1717523 1113





Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



810 800 919 800 951




910 850 886 850 917



conducted online

689 800 848 800 856



New in 2020

New in 2020 853 850 891



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1



days

New in 2020

New in 2020 854 850 983



871 800 979 800 957


2-business days

909 900 977 900 998



943 900 979 900 994


business days

New in 2020

New in 2020 939 850 927



agency

New in 2020

New in 2020 914 900 969


days

New in 2020

New in 2020 778 900 979



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


with DCRA staff

903 800 941 800 995



847 900 971 900 976


943 850 977 850 997



891 900 929 900 949



New in 2020

New in 2020 967 750 993



were observed

New in 2020

New in 2020 972 900 972



Measure FY19 Actual

FY20 Target

FY20 Actual

FY21 Target

FY21 Q1


receipt

New in 2020

New in 2020 962 850 845



New in 2020

New in 2020 957 950 962























Housing 25 3



Construction 28 3








7586

5737

3031


2504

2976 1837


515 739 213


500 203 371


151 173 29

Question 43






Question 44




































Question 48


Fiscal Year Program

Number of Departed






Fiscal Year Program

Number of Departed


2020 Total 27


Question 49



Attachment





AGENCY DIRECTOR

Ernest Chrappah

GENERAL COUNSEL

Esther mcgraw


enyew godie


JONATHAN KUHL

LEGISLATIVE AFFAIRS

COMMUNICATIONS amp

MARKETING

DEPUTY DIRECTOR

SHIRLEY KWAN-HUI


SYSTEMS

PROCUREMENT amp

CONTRACT MANAGEMENT

AGENCY PERFORMANCE


(HUMAN RESOURCES



ACCOUNT MANAGEMENT



INSPECTIONS AND

COMPLIANCE



VACANT BUILDINGS

PERMITTING



MATTHEW LEGRANT




VINCENT parker

OCCUPATIONAL amp


SMALL BUSINESS amp

RESOURCE CENTER

BUSINESS LICENSING


CORPORATIONS


TIFFANY CROWE


INFRACTIONS

INVESTIGATIONS

























PLAN REVIEW


RESIDENTIAL CENTER






BUSINESS OPERATIONS




AGENCY TOTAL 475


Vacancies





Attachment




Page 1 of 8




Page 2 of 8


2000 Total 81 752425324 185096630

Page 3 of 8




Page 4 of 8


Page 5 of 8




Page 6 of 8


of 8



Page 8 of 8

Attachment


Agency Name
























































Attachment






CR0




Agency BudgetPOCs


Fiscal Year 2021



Objectives



6 1


5 1


3 1


3 1


TOT 41 5

ObjectiveNumber


ofOperations



839 55 81 80 919 80 951


898 85 91 85 886 85 917


649 45 689 80 848 80 856


New in2020

New in2020

New in2020

New in2020

853 85 891


New in2020

New in2020

New in2020

New in2020

854 85 983


855 70 871 80 979 80 957



New in2019

90 909 90 977 90 998

Up is Better 816 859 90 943 90 979 90 994


New in2020

New in2020

New in2020

New in2020

939 85 927

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1

1

2

3

4

5














New in2020

New in2020

New in2020

New in2020

914 90 969


New in2020

New in2020

New in2020

New in2020

778 90 979



New in2019

65 903 80 941 80 995


248 90 847 90 971 90 976


New in2019

85 943 85 977 85 997



832 90 891 90 929 90 949


New in2020

New in2020

New in2020

New in2020

967 75 993


New in2020

New in2020

New in2020

New in2020

972 90 972



New in2020

New in2020

New in2020

New in2020

962 85 845


New in2020

New in2020

New in2020

New in2020

957 95 962

Measure NewMeasure

Benchmark Year


FY2018Actual

FY2019Target

FY2019Actual

FY2020Target

FY2020Actual

FY2021Target

FY2021Quarter1




Daily Service




Daily Service




Daily Service


OperationsHeader












Licensing

Permitting

Enforcement







Daily Service




Daily Service

OperationsHeader



NeedsUpdate

17098 22218 20591 19380 3327

NeedsUpdate

23413 34145 31438 30128 5732

NeedsUpdate

2473 2414 2442 3460 1098

NeedsUpdate

4245 3337 4602 3138 783

NeedsUpdate

11380 11464 11365 10042 2569

NeedsUpdate

123 99 111 28 0

NeedsUpdate

16103 17619 18688 14658 1276

NeedsUpdate

12648 67029 68582 69883 12199

NeedsUpdate

10801 10406 11108 7252 1784

NeedsUpdate

16745 34778 28234 16165 320

NeedsUpdate

7720 6980 6809 6310 1963

NotAvailable

4010 1628 316 1184 400

NotAvailable

584 4324 4194 1407 387


NotAvailable

320 368 262 262 219

NeedsUpdate

2714 2901 3004 2758 653

NeedsUpdate

400 415 392 379 88

NeedsUpdate

11431 6142 6049 5592 1372

NeedsUpdate

49965 53614 59814 54380 13803

NeedsUpdate

3316 3483 3273 2509 771


NeedsUpdate

2132 1104 821 784 136

NeedsUpdate

50 95 96 32 21

NeedsUpdate

6588 7284 7569 6768 1368

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1

Inspections



























Initiatives

NeedsUpdate

183 371 432 229 88

NeedsUpdate

2022 1868 2799 3358 946

NeedsUpdate

175 75 1029 957 257


NeedsUpdate

2584 2189 2850 4913 1520

NeedsUpdate

22248 24290 25481 26442 6950

NeedsUpdate

New in2020

New in2020

New in2020

57286 16476

NeedsUpdate

11510 12226 7561 5735 2124

NeedsUpdate

4252 3171 4618 7412 1779

NeedsUpdate

225 423 419 68 0

NeedsUpdate

514 535 427 1078 400


NeedsUpdate

New in2020

New in2020

New in2020

3402 284

Measure NewMeasure

Benchmark Year

FY2016Actual

FY2017Actual

FY2018Actual

FY2019Actual

FY2020Actual

FY2021Quarter1












Date


onWards

7andor

8


theResilient

DCStrategy

































Date


onWards

7andor

8


theResilient

DCStrategy




0-24 High None Q1



0-24 High None Q1



75-99 High None Q1





StatusofImpact

SupportingData

ReportingQuarter



Permit Wizard

QR CodeIntegration












25-49 High None Q1



0-24 Medium None Q1



0-24 High None Q1



0-24 High None Q1




StatusofImpact

SupportingData

ReportingQuarter








Date

AddInitiativeUpdate



Permit Wizard


QR CodeIntegration













Date

AddInitiativeUpdate

In FY21 Q1







date


forFY20

NoLonger

an Initiative


Completeto date


StatusofImpact


SupportingData

ReportingQuarter




Attachment







Approved ________________________________




















1


Program

SOP

SOP Name Nature of

Change

Reviewer Approval

Date

Approval Issuance

Date

20-CPU-0011



93020 SKH

93020

20-CPU-0021



93020 SKH

93020

20-CPU-0031



93020 SKH

93020

20-CPU-0041



93020 SKH

93020




91319




91319




91319




91319



1





(CAO)



(ldquoQAQCrdquo)



ldquoDPMrdquo)




Investigator




referrals









education


Attorney




managers


(OGC) DCRA




Services (FEMS)

Housing Counselor




conditions




Officer




illegal activity


(MPD)



2

General Definitions

Case Status



system














(DCMR)






as a hotel or motel













3













workflows













Priority








safety





4




















consumer remedy


















5




































6














so)



7









II Applicability





Complaints System













A Street

B Street Name

C Quadrant




C E-mail Address

D Phone Number



8

E Best Contact Time


G Phone

H E-Mail

I Source



o Anonymous or

o Other








bull Tow Truck




bull Other




bull E-mail

bull Website

bull Phone Number




o Cash

o Credit Card

o Debit Card

o Loan

o Other or

o No Payment



complaint




9


complaint







business









C Property Address

D E-mail Address

E Phone Number

F Best Contact Time


H Phone

I E-Mail

J Source



o Anonymous or

o Other










bull Tow Truck






10

bull Other


A Name of Business

B Business Address

C E-mail

D Website

E Phone Number

F Date of Violation



appropriate type

bull Cash

bull Credit Card

bull Debit Card

bull Loan

bull Other or

bull No Payment




fields



options

bull Refund

bull Repair


bull Replace or

bull Other














11



















12









II Applicability









bull Auto repair

bull Trash noise

bull Tow trucks










13



















14



















15







II Applicability






III Process



the investigation







16














Permits

Business Licenses


Leases


Annual Reports




o Receipts


o Contracts




a The complainant







17





agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









o Photographs





18



Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

7 OAH Appearance










19

a The complainant







agencies etc)








Case Number


Investigator Name

Complainant Name


Respondent Name


Violation address









VI Recommendation






20

o Photographs




Program Manager



Reviewrdquo






to ldquoClosedrdquo


into Accela












and testimony

13 OAH Appearance






21















22








II Applicability





contact information




III Process


to DC Official Code















occupancy etc




23











on a daily basis















24







II Applicability





contact information




III Process

1 Intake



submission



searches





complainant




usual and





25








closed8








2 Investigation











i LexisNexis









26







their statement



































27





































28












29







public good

II Applicability















include





o Strengths


3 Remediation



30














Schedule A















Subcategory A 5

Subcategory B 0

Subcategory C 5

Subcategory D 1

Subcategory E 0

Subcategory F 0



Subcategory A_2 1

Subcategory B_2 4















Department of Consumer and Regulatory Affairs

Documents

Transcript of Department of Consumer and Regulatory Affairs