DEPARTMENT OF AGRARIAN REFORM Office of the Regional / Provincial Agrarian Reform Adjudicator (RARAD/PARAD)

CITIZEN’S CHARTER

FRONTLINE SERVICE: Issuance of Certificate of Finality/ Entry of Judgment

Where to apply: Office of the Regional Agrarian Reform Adjudicator/ Office of the Provincial Agrarian Reform

Adjudicator

Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK)

Who may avail of the Service:

1. Any party to the case;

2. Any counsel of record; or

3. Any person authorized by a party/counsel to the case.

Requirements:

1. Accomplished DARAB Request Form or Letter-request;

2. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal and the representative.

Duration: 25 minutes (Below 5 years)

35 minutes ( 5 years & Above)

45 minutes (archived)

Forms: DARAB Request Form & Client Satisfaction Form

Fees: NONE (Free)

How to avail of the Service:

Steps Applicant/ Client Service Provider Duration Person

In-Charge

1

Fills up request form/

written request and

submits to the assisting

staff.

Reviews the accomplished

form together with all the

requirements.

Retrieves case records and

verifies if the decision has

become final and executory

(FINEX).

(Below 5 yrs.)

10 minutes

(5 yrs.& Above)

20 minutes

(Archived)

30 minutes

Admin Staff/Clerk

of the Adjudicator

Encodes and issues a

Certificate of Finality. 10 minutes

Admin Staff/Clerk of

the Adjudicator

2

Receives the

Certification.

Releases the Certification

and administers Client

Satisfaction Form.

3 minutes

Admin. Staff/

Clerk of the

Adjudicator

3

Drops accomplished

feedback form at the

Client’s Satisfaction /

Suggestion Box.

Records client’s feedback.

2 minutes

Admin. Staff /Clerk of

the Adjudicator

END OF TRANSACTION

DEPARTMENT OF AGRARIAN REFORM Office of the Regional/Provincial Agrarian Reform Adjudicator (RARAD/PARAD)

CITIZEN’S CHARTER

FRONTLINE SERVICE: Issuance of Certificate of No Pending Case

Where to apply: Office of the Regional Agrarian Reform Adjudicator/ Office of the Provincial

Agrarian Reform Adjudicator

Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK)

Who may avail of the Service:

1. Any party to the case;

2. Any counsel of record; or

3. Any person authorized by a party/counsel to the case;TCT/EP/CLOA holder

Requirements:

1. Accomplished Request Form (DARAB Request Form) or Letter-request;

2. For No. 3 in the above enumeration, a letter-authority and any government issued I.D.

from the principal and the representative;

3. Certified True Copy/ Ecopy of the TCT/EP/CLOA

Duration: 20 minutes- LCMS based

Maximum of three (3) working days if non-LCMS based/archived Applica

Forms: DARAB Request Form and Client Satisfaction Form

Fees: NONE (Free)

How to avail of the Service:

Steps Applicant/ Client Service Provider Duration

Person

In-Charge

1

Fills up DARAB Request Form Receives and evaluates

accomplished form.

5 minutes Admin staff/

Clerk of the

Adjudicator

Verifies if the case has

been duly appealed with

DARAB Central Office.

10 minutes Clerk of the

Adjudicator

Issues Certification of No

Pending Case.

5 minutes

Clerk of the

Adjudicator

3

Receives the Certification

Releases the Certification

and administers Client

Satisfaction Form.

3 minute

Admin Staff/

Clerk of the

Adjudicator

4

Drops accomplished feedback form

at the Client’s Satisfaction /

Suggestion Box.

Records client’s feedback. 2 minutes Admin staff

END OF TRANSACTION

DEPARTMENT OF AGRARIAN REFORM

Office of the Regional/Provincial Agrarian Reform Adjudicator (RARAD/PARAD)

CITIZEN’S CHARTER

FRONTLINE SERVICE : Issuance of Certified Copies of Documents (Case Records, Decisions, Resolutions, Orders)

Where to Apply: Office of the Regional /Provincial Agrarian Reform Adjudicator

Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK)

Who may avail of the Service:

1. Any party to the case;

2. Any counsel of record; or

3. Any person authorized by a party/counsel to the case.

Requirements:

1. Accomplished Request Form (DARAB Request Form) or Letter-request;

2. For No. 3 in the above enumeration, a letter-authority and ID from the principal and the representative.

Duration: Below 50 pages - 1 hr. & 5 minutes (active/on-going cases); 1 hr. & 30 minutes (Above 5 years );

1 hr. & 45 minutes (archived)

50 pages & Above- 1 hr. & 45 minutes (active cases);

2 hrs. (Above 5 years);

2 hrs. & 15 minutes (archived)

Forms: DARAB Request Form & Client Satisfaction Form.

Steps Applicant/ Client Service Provider Duration Person

In-Charge

1 Fills up request form/written

request.

Receives/Reviews the accomplished form/written

request. 5 minutes

Admin Staff/Clerk

of the Board

Reviews and verifies the requested records.

5 minutes for active cases;

30 minutes for 5 years &

above; 45 minutes for

archived

Clerk of the Board

If records are available advise client to pay the

required fees and issue Order Slip.

If records are not available, client shall issue a

request to retrieve Case Folder.

2 minutes Clerk of the Board

Photocopies/reproduces the requested records. 30 minutes/ 50 minutes Machine

Operator

2

Proceeds to Accounting Section. Issues Order of Payment 2 minutes

Accounting

Section Staff

Authenticates the records while the client is paying

the corresponding fee. 15 minutes /25 minutes

Admin staff/Clerk

of the Board

3

Pays to Cashier. Receives payment and issues Official Receipt. 3 minutes Cashier

4 Presents OR and receives the

certified copies of documents.

Records OR Number and releases certified copies

of documents/records to client

2 minutes

Admin staff/Clerk

of the Board

Administers Client Satisfaction Form .

1 minute

Admin staff/Clerk

of the Board

5

Drops accomplished feedback

form at the Client’s/Suggestion

Box.

Records accomplished feedback form. 2 minutes

Clerk of the Board

END OF TRANSACTION

DEPARTMENT OF AGRARIAN REFORM

Office of the Provincial Agrarian Reform Adjudicator (PARAD)/RARAD

CITIZEN’S CHARTER

FRONTLINE SERVICE : Issuance of Certified Copies of Transcript of Stenographic Notes (TSN)

Where to Apply: Office of the Regional/ Provincial Agrarian Reform Adjudicator (PARAD)/ RARAD)

Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK)

Who may avail of the Service:

1. Any party to the case;

2. Any counsel of record; or

3. Any person authorized by the party/counsel to the case.

Requirements:

1. Accomplished Request Form (DARAB Request Form) or Letter-request;

1. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal and the representative.

Duration: 25 minutes (upon availability of TSN)

4 days (if TSN is yet to be transcribed)

Forms: DARAB Request Form & Client Satisfaction Form

Fees: PhP 10.00/ page

How to avail of the Service:

Steps Applicant/ Client Service Provider Duration Person

In-Charge

1

Fills up DARAB Request Form/written

request and submits to the assisting

staff.

Receives and reviews the accomplished

form/written request.

2 minutes

Admin staff

Retrieves case records and verifies the

requested TSN.

10 minutes

4 days (if TSN is yet to

be transcribed)

Stenographer

Issues Order of Slip and reproduces

requested TSN. 5 minutes Clerk of the Court

2 Proceeds to the Accounting Section Issues Order of Payment 3 minutes Accounting

3

Pays to the Cashier

Issues Official Receipt 2 minutes Cashier

4 Presents O.R.

Authenticates the TSN.

Records O.R. Number and releases re-

quested TSN.

1 minute

Stenographer

5 Receives the TSN requested Administers Client Satisfaction Form.

2 minutes

Stenographer

6 Drops accomplished feedback form at

the Client’s Satisfaction / Suggestion

Box.

Records client’s feedback. 2 minutes Admin staff

END OF TRANSACTION