Denise Rousseau's Generic EBMgt Class 5
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Transcript of Denise Rousseau's Generic EBMgt Class 5
Evidence-Based Management Evidence-based Decision Process
Denise M. RousseauH.J. Heinz II University Professor of Organizational Behavior
Carnegie Mellon [email protected]
#4 Become “Decision Aware”
Identify different kinds of decisions you face. What kinds of different approaches are used to make them? Why?
How can you determine whether you made a “good decision” when you cannot know the outcome?
Five Good EBMgt Habits
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What Is “Decision Quality”?
Discuss a management decision you made within last year you are particularly proud of….
Why are you proud of it?
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“Decision Awareness” Promotes Decision Quality
To manage decisions, know what decisions must be made.
A TASK FOR TODAY:Map those decisions in your area that affect key outcomes.
Who is responsible? (Are they prepared?)
What information is required? (Will it be available when needed?)
Periodically, revisit decision mgt and revise as needed.
Five Good EBMgt Habits
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Five Good EBMgt Habits
Awareness Calls Attention to Decision Process. Proper Processes Improve Decision Quality
What is the process for making the decision?
Different processes may work better depending on…
Whether information is readily available for decision
Whether basically same decision re-occurs
Extent of uncertainty and unknown risk factors
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Five Good EBMgt Habits
Awareness Calls Attention to Decision Process. Proper Processes Improve Decision Quality
ROUTINE DECISIONS Develop an evidence-based procedure or process for making a
quality decision that can be used repeatedly.
Validated checklists—for running an effective meeting
Protocols--structured interview questions in hiring or promotion
WHAT REPEAT ORGANIZATIONAL DECISIONS COULD BENEFIT FROM ROUTINIZATION?
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Five Good EBMgt Habits
Awareness Calls Attention to Decision Process. Proper Processes Improve Decision Quality
DECISIONS WITH KNOWN UNKNOWNSA systematic sequence of information gathering, discussion and deliberation
WHAT IMPORTANT ORGANIZATIONAL DECISIONS COULD BENEFIT FROM A SYSTEMATIC DECISION PROCESS?
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Beneficiary Interests/Values
Decision
OtherContributor
s
Preliminaries1—Need 2—Mode
3—Investment
Core4—Options
5—Possibilities6—Judgment
7—Value8—Tradeoffs
Aftermath9—Acceptability
10—Implementation
Decision Processes: Cardinal Issue Resolution
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Five Good EBMgt Habits
Awareness Calls Attention to Decision Process. Proper Processes Improve Decision Quality
FOR DECISIONS WITH UNKNOWN UNKNOWNS“YOU CANNOT FORECAST BUT YOU MAY ANTICIPATE”
- Pilot-test
- Run competing experiments and evaluate outcomes
- Learning by doing with after action reviews
WHAT ORGANIZATIONAL DECISIONS WARRANT EXPERIMENTS OR MINDFUL LEARNING BY DOING?
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#5 Reflect on Decision’s Ethical Implications
Who are stakeholders for this decision?
Possible effects?
How might the decision be altered to optimize positive
stakeholder effects and reduce negative?
ETHICAL ISSUES EXIST AT ALL STAGE OF DECISION
Five Good EBMgt Habits
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M. Blastland & A. Dilnot (2007) The Tiger that Wasn’t: Seeing through a World of Numbers. London, Profile Books.
J. Ehrlinger, K. Johnson, M. Banner, D. Dunning, J. Kruger. (2008) Why the unskilled are unaware: Further explorations of (absent) self-insight among the incompetent. Organizational Behavior and Human Decision Processes, 105,(1) pg. 98
D. Kahneman (2011) Thinking, Fast and Slow. New York: Farrar, Straus & Giroux.
E.A. Locke (ed.), Handbook of Principles of Organizational Behavior, 2nd edition, 2009. Malden, MA: Blackwell.
D. M. Rousseau (2012) Oxford Handbook of Evidence-Based Management, New York.
D.M. Rousseau, D.M. & E. Barends (2011) Becoming an evidence-based manager. Human Resource Management Journal, 21, 221-235.
D.M. Rousseau, J. Manning & D. Denyer (2008) Evidence in Management and Organizational Science: Assembling the field’s full weight of scientific knowledge through reflective reviews. Annals of the Academy of Management, 2, 475-515.
N.Silver (2012) The Signal and the Noise: Why So Many Predictions Fail but Some Don’t. New York: Penguin.
J.F. Yates. (2003). Decision management. San Francisco: Jossey-Bass.
J.F. Yates & M.D. Tschirhart (2006). Decision making expertise. In K. A. Ericsson, N. Charness, P. J. Feltovich, & R. R. Hoffman. (Eds.). Cambridge handbook of expertise and expert performance (pp. 421-438). New York: Cambridge University Press.
J.F. Yates, E.S. Veinott & A.L. Patalano (2003). Hard decisions, bad decisions: On decision quality and decision aiding. In S. L. Schneider & J. C. Shanteau (Eds.), Emerging perspectives on judgment and decision research (pp. 13-63). New York: Cambridge University Press.
Got Evidence? References
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