DENA BANK REQUEST FOR PROPOSAL (RFP) FOR ......suppliers”, to participate in the competitive...

INFORMATION TECHNOLOGY DEPT DENA DATA CENTER,DENA BHAVAN B PATEL ESTATE, BEHIND MTNL BUILDING, S V ROAD , JOGESHWARI (W), MUMBAI - 400 102.

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DENA BANK

REQUEST FOR PROPOSAL (RFP) FOR MPLS NETWORK Date: 20th June, 2017

RFP Reference: HO/ITD/271/2017


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Bid Details Bank intends to subscribe MPLS link from service providers (other than

BSNL/MTNL/Sify) for all branch/offices across the country to make network in order

to have 100% or near 100% link availability. All branches/offices are to be provided

MPLS connectivity. Apart from connectivity to the existing locations, connectivity is also required for the new locations that may come up in future, during the contract

period.

Sl.

No.

Description

Details

1. RFP

Reference

HO/ITD/271/2017

2.

Brief Description of the RFP Commissioning and

maintenance of MPLS Connectivity

3. Bank’s Address for

(a)Submission of Tender and

(b)Communication

Asst. General Manager (IT)

Dena Data Centre, Dena Bhawan-B,

Patel Estate, Behind MTNL Exchange,

Jogeshwari West, Mumbai-400102

022-26767080/33

[email protected]

4. Date of Issue 20/06/2017

5. Last Date of Submission

of Queries for Pre Bid

Meeting

27/06/2017 till 12 p.m

6. Date of Pre Bid Meeting 27/06/2017, 3 pm

7.

Last Date of Submission of

Bids

18/07/2017 upto 3.00 PM

8.

Date and time of Opening:

1. Part A – Eligibility Criteria

2. Part B – Technical

Proposal

18/07/2017, 3.30 PM

9.

Date and time of opening of

Part C- Commercial bid

Will be intimated at a later date.

10. Application Fees (Not

Refundable)

Rs. 10,000/-

11. Earnest Money

Deposit(Refundable)

Rs. 20,00,000/-

This document can be downloaded from Bank’s website

http://denabank.com. The bidders should pay the Application Money by

means of DD drawn on any scheduled Commercial Bank for the above

amount in favour of Dena Bank, payable at Mumbai and submit the same

along with the Bid document.

http://denabank.com/


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DISCLAIMER

The information contained in this Request for Proposal (RFP) document or information provided subsequently to Bidder(s) or applicants whether verbally or in documentary form by or on behalf of the Bank, is provided to the Bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP is neither an agreement nor an offer and is only an invitation by the Bank to the interested parties for the submission of bids. The purpose of this RFP is to provide the Bidder(s) with information to assist the formulation of their proposals. This RFP does not claim to contain all the information that each Bidder may require. Each Bidder should conduct its own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFP and where necessary obtain independent advice. Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. Bank may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. No contractual obligation whatsoever shall arise from the RFP process until a formal contract is signed and executed by duly authorized officers of the Bank with the selected Bidder.


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Contents

1 Introduction.................................................................................................... 7

2 Objectives of the RFP .................................................................................... 7

3 Current Bank‟s Wide Area Network ............................................................... 7

4 Eligibility Criteria ............................................................................................. 8

5 Scope of Work ............................................................................................... 9

6 Completion Period ........................................................................................ 16

7 Maintenance Support 24

8 Liquidated Damages (LD) ............................................................................ 27

9 Designing and implementation Plan ............................................................. 28

10 Proposal Process Management ................................................................... 28

11 Bidder Indication of Authorization to Bid ...................................................... 28

12 Taxes ........................................................................................................... 28

13 Price Schedule ............................................................................................. 29

14 SLA for network ............................................................................................ 30

15 Payment Terms ............................................................................................ 32

16 Documentation ............................................................................................. 33

17 Proposal Format ........................................................................................... 33

18 Submission and Acceptance of Bidders Proposals ..................................... 34

19 Overview of Evaluation Process .................................................................. 35

20 Exit Clause .................................................................................................. 36

21 Service Level Agreement and Non Disclosure Agreement ......................... 36

22 Bidder Indication of Authorization to Bid ..................................................... 36

23 Bid Validity & Repeat Orders ....................................................................... 37

24 No Erasures or Alterations ........................................................................... 37

25 Modification and/or Withdrawal of Bid ......................................................... 37

26 Amendment of BID / RFP Document ........................................................... 37

27 No Commitment to Accept Lowest or Any Tender ...................................... 38

28 Proposal Ownership ..................................................................................... 38

29 Proposal Process Management .................................................................. 38

30 Right to alter RFP ........................................................................................ 38

31 Cost of RFP .................................................................................................. 39

32 Bid Earnest Money Deposit (EMD) .............................................................. 39

33 Governing language .................................................................................... 39

34 Governing law .............................................................................................. 40

35 Force Majeure ................................................................................................ 40


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36 Governing Law and Disputes (in case of successful bidder only)…………..40

37 Bidders‟s Obligation ....................................................................................41

38 Indemnity ....................................................................................................42

39 Limitation of Liability ....................................................................................42

40 Patents Rights .............................................................................................42

41 Confidentiality..............................................................................................43

42 Limitation on promotion ...............................................................................43

43 General Terms & Conditions .......................................................................44

44 Support/Service Details ...............................................................................45

45 Authorized Signatory ...................................................................................45

46 Cancellation of Contract ..............................................................................45

47 Termination Clause .....................................................................................46

48 Right to Audit...............................................................................................47

49 Contract Performance Guarantee................................................................48

50 Inspection ....................................................................................................48

51 Arrangements for Business continuity to the Bank: .....................................48

52 Order ...........................................................................................................48

53 Contact Person ...........................................................................................48 TECHNICAL OFFER .............................................................................................. 49

54 ANNEXURE-A .............................................................................................49

55 Annexure B (Bidder profile & other information) ..........................................61

56 Annexure C (Format of Bank Guarantee) ....................................................64

57 Annexure D (Confidentiality / Non Discloser Agreement) ............................65

58 Annexure E (Format of Integrity Pact) .........................................................71

59 Annexure F Technical Design Document) ...................................................76

60 Annexure G Unprized Commercial for sites .................................................79

61 Annexure H Priced Commercial offer for sites .............................................82

62 Annexure I - Details of the sites ...................................................................85

63 Annexure J – Address Details for DC & DR sites .................................................... ...85

64 Annexure K – Format of Performance Bank Gurantee ....................................... ...85

65 Annexure L – EDP officers for Zonal Offices ........................................................... ...86


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Abbreviations used in the Document. The long form of some abbreviations commonly used in the document is given below:

AAA Authentication, Authorization and Accounting

CDMA Code division multiple access

CE Customer edge

CoS Class of Service

CPE Customer premises equipment

DC Data Centre

DRC Disaster Recovery Centre

NDC/NDR Near Data Centre/Near Data Recovery Centre

ISDN Integrated services digital network

LAN Local Area Network

MPLS Multi protocol label switching

NAC Cisco Network Access Control

NOC Network Operation Center

ISDN Integrated services digital network

NSI Network System Integrator

PE Provider edge

POC Proof of Concept

QoS Quality of Service

RF Radio frequency

RFP Request for Proposal

RTD Round Trip Delay

SLA Service Level Agreement

SAT Site Acceptance Testing

TCO Total Cost of Operations

UC Unified Communication

UAT User Acceptance Testing

VSAT Very small aperture terminal

WAN Wide Area Network

ZO Zonal Office

LD Liquidated Damages


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DENA BANK

1 Introduction Dena Bank was founded on 26th May, 1938 by the family of Shri. Devkaran Nanjee under the name Devkaran Nanjee Banking Company Ltd. It became a Public Ltd. Company in December 1939 and later the name was changed to Dena Bank Ltd. In July 1969 Dena Bank Ltd. along with 13 other major banks was nationalized and is now a Public Sector Bank constituted under the Banking Companies (Acquisition & Transfer of Undertakings) Act, 1970. Under the provisions of the Banking Regulations Act 1949, in addition to the business of banking, the Bank can undertake other business as specified in Section 6 of the Banking Regulations Act, 1949. The Bank have 1800+ branches/offices and 1538+ ATMs across the country. Presently 1800+ branches/offices are connected primarily through layer 3 MPLS VPN from BSNL, MTNL, Sify and Railtel with bandwidth capacity ranging from 64 kbps to 16 Mbps and ISDN/VSAT is as backup link. As a part of risk mitigation Bank wants to build robust network with redundancy. 2 Objectives of the RFP 2.1 Bank intends to subscribe MPLS network services from Service Provider to

the above said (pt 1) for all branches/offices as secondary network. Apart from connectivity to the existing locations, connectivity is also required for the new locations that may come up in future, during the contract period.

2.2 Dena Bank intends to issue this bid document, hereinafter called RFP, to

eligible Service Provider in India, hereafter called as “Bidders or Vendors or suppliers”, to participate in the competitive bidding for providing MPLS network for DC/NDC/DR and Bank branches / offices. The Bank, for this

purpose, invites proposal from Bidders. The „Request for Proposal‟ (RFP) document is now being issued to enable bidders to submit their responses to the Bank.

2.3 Bidder who is interested in participating in this RFP must fulfill the eligibility

criteria mentioned in the document and also in a position to comply the technical specification.

2.4 Apart from the above the bidder must also agree to all our terms & conditions

mentioned under this RFP. 2.5 Bank may not accept any deviations from the terms and conditions specified

in the tender. Deviations could result in disqualification of the offer made by the vendor at the discretion of the Bank.

3 Current Bank’s Wide Area Network


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3.1 Wide Area Network (WAN) is an important component in the IT infrastructure landscape of every Bank. This provides branches/offices access to all centralized applications. The Bank has connected all its branches/offices through BSNL/Sify/Railtel MPLS network. Presently 1800+ branches/offices are connected primarily through L3 MPLS VPN with bandwidth capacity ranging from 64 kbps to 16 Mbps and ISDN/VSAT is as backup link. All these sites are connected through Cisco/HP equipment viz. routers, switches, IP phones etc. M/s. HP is Bank‟s System Integrator (SI) and maintaining the Bank network. About 214 primary branches are connected through VSAT from Hughes communication.

3.2 The Bank has setup Presently Data Centre at Jogeshwari, Mumbai, the same

is in process of shifting to Ctrl-S Data Centre, Mahape Navi Mumbai and Disaster Recovery Centre (DRC) at Bengaluru. Also Bank has established its Near Data Recovery Centre (NDR) at Vikhroli, Mumbai.

3.3 The Bank has also implemented Video Conference system, which is running

on the same network. 4 Eligibility Criteria The Bank will use the following as pre-qualification criteria. Only those services providers fulfilling these criteria should respond to the tender: S. No.

Eligibility Criteria Documents Required

1 The bidder should be a company incorporated in India.

Copy of the Certificate of Incorporation issued by Registrar of Companies and full address of the registered office.

2 Bidder must be a major telecom service provider in India at least for the last 5 years having MPLS

VPN / National Long Distance license and Unified license.

Copies of the license to be provided along with self- attestation by the authorized signatory with company

seal

3 The bidder should have positive net-worth for

last three audited financial years i.e. 2014-2015, 2015-2016 and 2016-2017.

Audited Financial statements or Auditor certficate

4 Have minimum turnover out of Indian operations of not less than Rs.100 Hundred Crores per year as per last three years audited financial Statement.

Audited Financial statements for the last three years or Auditor certficate

5 The bidder should have own access network license for providing the last mile from the

competent regulatory authority for providing terrestrial links in India. The certificate should have validity of at least 5 years from the date of RFP.

Documentary Proof along with

attested copy of the appropriate

license (Unified access Service

provider License license or equivalent) to be submitted

6 The Bidder must be a layer 3 MPLS VPN Service Provider under the License of

Government of India or a National Long Distance (NLD) / Basic Service Operator having own MPLS VPN network.

Documentary Proof along with attested copy of the appropriate license to be submitted

7 The Bidder should have Installations of at least Copies of certificates from customers


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500 MPLS based links to connect branches within India.

8 The Bidder should have executed minimum 3 orders each of 500+ network installations (links) in India in the last 5 years. In which one of the

order should be from PSU BFSI.

Documentary proof in compliance of the same with details of award of

contract.

9 The Bidder should have their own Network

Operation Centre (NOC) in India for monitoring / maintenance of MPLS network. The NOC should be in existence for last 3 years.

Letter of confirmation along with

details of NOC to be submitted

10 Bidder should have 100+ POPs (Layer 3) across India. TSP should have dual MPLS POPs in Mumbai and Bangalore and they should not be

located in the same location.


details of POPs to be submitted

11 Bidder should have base station available in

PAN India which must include Remote locations.


details of Base stations to be submitted

12 The Bidder should have valid certifications (ISO 9001:2008 or ISO 27001 / BS7799) for the MPLS VPN Network infrastructure. Certificates to be submitted

13 The bidder should have technically qualified engineers who have expertise and certification

to support the installations/restoration of MPLS link.

Letter of confirmation along with details of engineers to be submitted

14 The bidder should not have been presently black listed by any of Government Authority or Public Sector Undertaking (PSUs). The bidder shall give an undertaking (on their letter head) that

they have not been black listed by any of the Govt. Authority or PSUs. In case, in the past, the name of their Company was black listed by any of the Govt. Authority or PSUs, the name of the

company or organization must have been removed from the black list as on date of submission of the tender, otherwise the bid will not be considered

Self declaration

15 Bidder should have minimum 1 Lakh kilometer Fiber rollout in India

Documentary proof in compliance of the same

5 Scope of Work Bank will award the contract to the successful Bidders and the bidders should deliver the service with the following scope PART A: Second MPLS Link Requirements Branch/office 5.1 Bank desires to subscribe MPLS connectivity for the branches / offices across

the country; hence network proposed by selected bidders should work seamlessly throughout the country.


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5.2 The bidders should have their own nation-wide high availability MPLS

network backbone. The bidder‟s core MPLS backbone should be fully meshed. Bidder has to submit the declaration for this clause during bid submission.

5.3 The prospective service providers shall establish the MPLS-VPN Network

and should be capable of maintaining it for a period of 5 years. Bank may extend the contract for further period of 2 years on same terms and conditions on the same prices.

5.4 MPLS link should be configured in active –active or active-passive mode with

auto failover mechanism with the existing BSNL/MTNL/Sify/Railtel MPLS or VSAT link at Bank‟s branches or offices.

5.5 The connectivity provided by the bidder has to be Layer 3 MPLS solution on

dedicated ports with 1:1 committed information rate with end point as Ethernet or V.35 (preferably on Ethernet).

5.6 The connectivity provided by the bidder should adhere to the points

mentioned in the technical design document (Annexure - F). 5.7 The circuit should be available in full duplex mode with sending and receiving

available on the same circuit. (For eg. - On a 1 Mbps circuit, 1 Mbps sending and 1 Mbps receiving should be possible simultaneously).

5.8 Branches connected through bidder MPLS should communicate each other

directly without coming to Data Centre i.e. any to any communication. 5.9 The MPLS Network should support multicast in all variants like dense mode,

sparse mode etc. 5.10 Service provider should provide connectivity with minimum number of “hop”

for all links. 5.11 All the POPs from where the MPLS bandwidth is provided to Dena Bank

should have redundancy of equipments, links, power, backhaul connectivity etc. Service provider needs to confirm it in writing that all POPs are in ring.

5.12 The bandwidth must be capable of upgrading at a later stage as and when

required by the Bank. 5.13 Service provider should upgrade the links with minor disturbances,

depending on Banks Requirement. 5.14 The link will be terminated on the existing Cisco router/HP Router. Bidder will

provide link either on Ethernet or V.35. In case of V.35 dropout, bidder has to provide the necessary modem.

5.15 Bidder needs to coordinate with Bank‟s system integrator (SI) for integrating

with present system for the branches/offices to function smoothly.


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5.16 Bidder should provide connectivity through wireline or stable wireless media meeting the bandwidth, latency, uptime, etc and other requirement mentioned in this document. Bank will give the first preference for wire link, second prefrence to wirless media RF, third preference to Broadband VPN connectivity (3G/4G) and last preference to other media like VSAT or other technology etc

5.17 In case of wire-less link, bidder should provide the complete site readiness

requirement to Bank’s designated team and local branch officials in writing during the site-survey.

5.18 If the last mile is on wireless, Service provider has to ensure that no other

Radio equipment causes interference to Wireless signals used for Banks connectivity and the Radio equipment should not be able to trap the signals used for Banks network.

5.19 The bidders are expected to do a site survey for feasibility and for positioning

of the terminating equipment. They should clearly state the equipment that will be deployed with its physical, electrical and any other related equipment. The charges towards cabling & other activities should be included in the bandwidth cost.

5.20 In case of RF, Bidder will provide the drawings of all MAST and Tower for RF

connectivity with technical documentation before starting the erection of MAST. However bidder is require to provide the diagram with detail dimension and weight to branch official for taking the permission from Landlord before starting the work. Bank will arrange the permission of landlord for installation of RF Pole.

5.21 Bidder has to deliver the link up to the router and terminate on the required Interface of branch router with prior approval from Bank designated team. 5.22 Bidder must ensure that it will use products that are intrinsically safe and are

approved for use in these locations. It must adhere to Government of India safety regulation and should use earthing for all its masts.

5.23 Bidder should do all internal cabling and routing till branch router for

successful commissioning of the required MPLS link without any additional cost to the Bank. Bidder should provide all required cables for connecting the modem or any external device to Branch router for termination of link at no extra cost to the Bank.

5.24 Structured cabling at branch end or DC/DR locations or any other location

defined or connected by the Bank should be done neat and clean with proper tagging and conduiting by the bidder without any additional cost to the Bank.

5.25 Bank’s NSI would handle auto-failover and active-active or active passive

configuration i.e. when primary link get failed. 5.26 Bidder should provide all required configuration to Bank‟s NSI for achieving

the auto failover and active-active or active-passive configuration. Bidder


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should work in close coordination with Bank‟s NSI team for achieving link auto failover.

5.27 Bidder should ensure all links provided under this contract irrespective of

media should be pro-actively monitored with their designated Network Management System (NMS). Bidder must have their own Network Operation Centre (NOC) facility for monitoring of the network. Bidder has to submit the reports like Uptime, Bandwidth utilization, Link error, latency, Down-call details etc on monthly basis and as per the requirement of the Bank. Bank will provide the SNMP access (read only) of the router for monitoring of the link. Bidder should provide the online Dash Board to Bank officials (10 Usersid/password) for monitoring the status of the links.

5.28 Bidder should log a call automatically in case of any issue without waiting for

customer complain and should take the necessary action for restoration of the same. Bidder should also inform to Bank through mail and SMS.

5.29 Supply, installation and configuration of WAN end equipment like modems,

last mile equipment etc. would be done by bidder to provide the solution. IP address used on Bank end shall remain same as per the current schema implemented in at all the locations (which shall be shared to the successful bidder).

5.30 Bidder should do the site survey of all locations prior to delivering the

requested MPLS link at identified branches or offices. All site survey reports should be submitted to Bank with proper acknowledgment from concerned location officials. The Bank can ask the bidder to present these reports at any point of time.

5.31 Any extra material required for the project execution not mentioned in the rate

format shall be supplied and deployed by the bidder at no extra cost to Bank. 5.32 Locations where neither wired nor wireless MPLS connectivity is feasible,

bidder will provide connectivity on other media with dedicated bandwidth. 5.33 In case, Bidder do not have own lastmile, they may tie up with other service

provider internally, but overall responsibility for running the network and meeting the SLA will be with bidder.

5.34 Connectivity on other media like VSAT should be least preferred and should

be provided only in case of non-feasibility of any kind (wired/RF/Wimax) of MPLS links & 3G/4G/MPLS over Broad band. Bidders need to submit non- feasibility report for MPLS links & 3G/4G/MPLS over Broad band etc.before going for connectivity on other media.

5.35 Bidder can use MPLS backhaul link for providing connectivity on other media.

In case bidder needs to provide backhaul link for connectivity on other media, they have to provision backhaul link of sufficient bandwidth along with the router at Bank‟s DC at Jogeshwari Mumbai and DR site at Bengaluru without any cost to the Bank. Bidder need to maintain bandwidth utilization below 70% of backhaul links. In case, utilization is reaching more than 70%, Bidder need to upgrade the link without extra cost to bank.


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5.36 For maximum limit of 10% branches where bidder is not able to provide

Wired/RF connectivity bidder may provide connectivity through other media like 3G/4G/Broadband etc.. In such case payable rental will be 75% of quoted price for same dedicated bandwidth.

5.37 Following points regarding links installation should be noted-

5.37.1 Bank will only provide Rack space, Router and UPS Power supply for installation or commissioning of required links in branches/offices. All other required infra should be arranged by bidder at no extra cost to Bank. Bank will not take any responsibility for installation of MUX/MAST/RF antenna/Modems etc. Bidder should take adequate insurance for deploying hardware at no cost to Bank for preventing the equipment from any kind of damage.

5.37.2 Bank shall provide the rooftop permission for installation of

Pole/VSAT/other equipment‟s wherever required. However, the bidder is refrained from installation of any other equipment other than the one required for connectivity of that specific branch and also that equipment should not be used for connectivity of any other building/customer.

5.38 The proposed network by the bidder should support:

i. All web and client –server based application ii. Video Conferencing iii. Voice over IP (VOIP) iv. GET VPN/IPSEC Compliant v. End to End QOS should be possible

MPLS backhaul links at Data centre Jogeshwari and DR Site Bengaluru 5.39 Bidders should provide adequate MPLS Backhaul links at Bank‟s DC and DR

sites on wired Fiber media cables with no extra cost to the Bank. The Bank will provide the Rack space, cooling and power supply only for these links. Complete address details of Bank DC and DR sites are mentioned in the RFP document.

5.40 Bidder needs to provide the dual backhaul link at Data Centre at Jogeshwari

from different MPLS PoP. Also last mile should be from different service providers.

5.41 Currently, configuration has been made that whenever backhaul MPLS link at

Data Center Jogeshwari fails, traffic of Data Center Jogeshwari automatically get routed through DR site and vice versa. Bank intends to maintain the same level of redundancy for MPLS network. Hence bidder needs to provision the backhaul link accordingly and backhaul link at each centre should able to take the load of other Centers at any time.

5.42 At any point of time the Backhaul link utilization (on Real time) should not

cross 70%. Bidders have to do the sizing of backhaul link as per the number of branches order received. Bidder should ensure all backhaul links to be delivered and commissioned before the commissioning of single branch


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location MPLS link. Also all backhaul links should be delivered from telecom service provider other than BSNL/MTNL/RailTel/Sify. There will be no separate cost for backhaul links in the project. Bidder should ensure the utilization of DC or DR Sites backhaul links should not cross 70% (on Real time) during the contract period at any point of time. Bidder should upgrade the backhaul links at DC and DR sites within 15 working days on reporting or observing such utilization.

5.43 Bidder while giving backhaul should ensure installation of Telecom MUX in

Bank‟s DC and DR Sites. In case a MUX is placed at any Bank location, it should be able to work on battery backup for at least 60 minutes. Bidder need to provide the Rack for MUX installation and battery for backup. Bank will provide required space and power supply for MUX and other equipments, if any.

5.44 Provision of Dedicated Team at Bank’s office

Bidder has to provide maintenance support as per Clause 7 along with below mentioned resources requirement at Bank‟s Data Centre at Jogeshwari. Each selected bidder has to provide minimum 02 (two) number of resources. The shift timing will be 8:00 AM to 10:00 PM or as per the Bank‟s requirement. However, biddder may depute more resources for monitoring and maintenance of the links. The above mentioned resources shall be dedicated for the Bank. The selected bidder shall submit the contact details of the proposed team within one week from the date of receiving Purchase Order from bank.

5.45 Apart from above mentioned resources, there will be one senior dedicated

resource from each selected bidder, who will be designated as National Project Manager, the brief roles and responsibility of such resource is mentioned below:

Single point of contact for any nationwide escalation. Single point of contact for any information sought by bank. Ensure committed delivery on the project rollout front. Ensure committed delivery on the network uptime front. Ensure smooth achievement of project timelines. Ensure compliance of the Contract and SLAs through supervising the

performance of other personnel of the Bidder involved in service deliveries etc.

Managing/Supervising timely resolution of escalations/tickets via Circle level Project Managers and Bidders NOC.

5.46 Brief roles and responsibilities of resources are as given-

Monitor all allotted branches links with due diligence and take follow-up with their backend team for immediate restoration of all such downlinks as per the SLA uptime.

Contact branches end users to understand the problem while identifying fault.


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Allocate the down-call to all concerned Zonal engineers for immediate action.

Responsible for all technical issues concerning the network. Point of contact for all technical queries and fault resolution. Shall have the primary responsibility of ensuring a smooth network

functioning without congestion, and downtime.

To provide all kind of SLA reports to the designated Bank team as per the schedule and as and when asked by Bank officials.

Coordinate with concerned ZO/branch for smooth new link commissioning Coordinate with bank NSI for restoration of existing links and configuration

of new links on Router. Maintain database of network provided by concerned bidder.

5.47 Qualification of resources dedicated to bank is mentioned below:

National Project Manager-

6 years of IT experience 3 years of Project Management experience Experience of managing large Network Experience of handling large teams

Resources at Bank Central Location:

3 years experience of working in Network ,preferable at bank

site. Specific experience in implementing various routing protocol /

MPLS technology Certification – CCNA or equivalent

Bidder should also arrange resources at Bank‟s DR Sites as per the operational requirement as and when required.

5.48 Bidder should ensure all recruited resources for Bank project should be

professionally skilled and have good knowledge on handling the project at Customer site. During the recruitment process of required resources, Bank may involve their officials to judge the technical requirement. Bank may conduct interview of resources prior to granting them access/permitting their

deployment at Bank‟ location. If the candidate is not found suitable, Bidder has to propose a new candidate. Since these resources are going to be placed at Bank‟s DC, it is mandatory for the bidder to ensure the Police verification report of such engineer who is going to be placed at Bank‟s DC for the Project operations support.

Other Requirements 5.49 Link failure reporting should be done in following manners-

5.49.1 Bidder has to deploy a system/mechanism/tool which is capable of logging calls/generation of alerts in case of disruption of services due to link failure automatically i.e. without manual intervention and alerts of


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such down-calls should be reported to Bank by way of e-mail and SMS facility. Bidder should provide a portal to Bank where real time monitoring can be observed and ticket logging and ticket status can be viewed and done.

5.50 Bank is using Private IP Address 172.x.x.x for all branches/offices and Bank

will provide the Wan IP schema to be used for MPLS network. Bank will share the IP Address schema with successful Bidder.

5.51 The bidders should be capable of handling the required MPLS VPN network

for the entire contract period. 5.52 Bidder has to submit the project plan to Bank as per the scope of work

defined in this RFP for project implementation before delivering the links within 10 working days from the date of award of the contract.

5.53 The bidder MPLS network should support both IPV4 & IPV6. Presently Bank

is using IPV4 in the network. However, in case Bank decides to implement IPv6 during the contract period, bidder will implement the same without any additional cost to Bank. Bidder network should support IPv4 and IPv6 simultaneously.

5.54 The bidder should provide all security measures for Bank‟s MPLS VPN

network which should prevent against all kind of attacks. There should not be any kind of attack from bidder‟s network.

5.55 The bidder should ensure all GETVPN enabled traffic should flow in required

MPLS network without any hiccups i.e. branch to DC or DR sites and vice versa.

5.56 Bidder has to ensure all required licenses and certificates should be available

from government authorities for delivering the wired or wireless as RF only link at Bank branches/offices/DC and DR sites. Bidder has to comply with the Bank information security policy for commissioning of links.

5.57 The Bidder should have predefined traffic transport QoS (Quality of Service)

parameters, which provide throughput, latency, packet loss, jitter commitments and application prioritization.

5.58 Bidder should ensure the round trip delay should not be more than 50 milli

seconds (ms) during 50% bandwidth utilization on wired link ,75 milli seconds (ms) during 50% bandwidth utilization on wire-less link and 100-150 milli seconds (ms) on other media links.

For wired/RF/WiMax link bidder should have ring topology from different hub

to minimize the downtime 5.59 The bidder has to monitor all the links provided under this contract

irrespective of media and bandwidth. Bank will provide the restricted SNMP access of Bank‟s router subjected to compliance with the Bank‟s Security requirement. However, bidder has to find out the solution for providing pro-active monitoring of links without using SNMP trap from branch/offices router.


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5.60 Bidder should ensure the availability of required hardware for restoration of

branch/DC/DR sites MPLS link. The required hardware should be available within 24 hours from the incidence reporting or ticket logged. Bidder has to ensure the hardware availability irrespective the cause of damage and to meet branch business operation continuity.

5.61 Bidder should have adequate field engineer for restoration of links with skilled

knowledge and prior experience. Bank Branch or offices MPLS link should not remain isolated due to the requirement of Field engineer at any point of time.

5.62 Bidder has to provide full escalation matrix of all verticals of their organization

during the Bid submission. This escalation matrix should be submitted to Bank in case of any change on time to time during the contract period.

5.63 Bidders have to setup weekly meeting with Bank officials till Project rollout or implementation. After implementation of complete solution, bidder has to ensure monthly review meeting with Bank officials. Bidder has to ensure the monthly meeting should be attended by National level officials from bidders end.

5.64 Bidders have to provide full support during involvement of additional

communication technology or PoC in Bank MPLS network without any additional cost to the Bank.

5.65 Bidder has to carry out Preventive maintenance of each site in every six (06)

months, the preventive maintenance report which should be properly sealed and signed by concerned branch officials along with dates and any remarks. These reports should be submitted during the Invoice submission for claiming the payment.

5.66 The bidder shall provide the service, system spare parts and complete

maintenance of the system for a period of not less than 5 years from the date of acceptance of each site, extendable for additional 2 years on same terms and conditions. However cost may be mutually discussed based on the market rate at the time of extension/renewal but not more than the originally quoted rates. The bidder shall submit an undertaking letter to this effect along with the Technical bid, otherwise the bid is liable for rejection.

5.67 All tools, tackles, testing instruments, consumables, vehicles, etc., as

required during all operations such as transport, installation, testing, commissioning and maintenance during the contract period shall be provided by the Bidder at no extra cost to the Bank for completing the scope of work as per this RFP.

5.68 In future, Bank may carry out design modification and/or application addition

to the Bank network, including modification for the security policy implementation. Accordingly bidder should carry out necessary configuration changes in the MPLS network, as advised by the Bank from time to time and no additional cost will be borne by the Bank in this regard.


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5.69 In case of RF, the bidder will try and achieve feasibility through an

antenna/pole/mast of a height of max up to 9 meters, which will be at the

bidder‟s cost. However, in case an antenna/mast of greater height is required, specific reference per site, detailing reasons, needs to be made to the Bank prior to setting up such antenna/mast. The Bank will ordinarily not refuse approvals for such references; however the bidder has to also bear the cost of such higher antenna/masts and related additional equipment. Bidder should ensure all required wire-less certificates or licenses from competent and government authority should be available before deploying such solutions in project. Any issues related to wireless licenses to be taken care by the successful bidders. External antennas should have proper lightening conductors.

5.70 As per regulatory and corporate compliance, Bank have to open new

branches in every financial year. For all such locations where new branches are proposed for opening will be provided new link apart from the requested location under this RFP. Bidder has to deliver the link as per the timeline mentioned under this RFP. All such new links will be under same SLA and scope of work as mentioned under this RFP.

5.71 Bidder should ensure the availability of Uptime of all links as per SLA

mentioned in this document. The MPLS link procured by Bank under this RFP should not be treated as Back-up MPLS link for existing working links. Bidder has to ensure that bifurcation of the traffic for the applications. At any point of time branch should have availability of both the links. Bidder has to comply with this requirement and have to provide necessary configuration for testing of link as active-active and active-passive. In case of failure of one link, all traffic should divert on other link and vice versa. Bidder has to submit the declaration during the bid submission.

5.72 Bidder has to configure the MPLS network as per the Bank‟s QoS policy in

coordination with Bank‟s NSI. This feature should be available from day one of the project.

5.73 Bidder should provide one week minimum advance intimation to Bank

designated team for carrying out any maintenance activity in bidder network. Bidder should ensure such activity should be carried out between 01.00 AM

to 05.00AM without impacting Bank‟s business. Bidder should ensure availability of network after the completion of maintenance activity for all branches and offices. After completion of the activity bidder has to submit the activity report to Bank designated team and such reports should state the availability of network for Bank branches and offices.

5.74 The bidder should submit the details (complete address) of all MPLS PoP

and RF PoP locations during the bid submission. Bank official may visit PoP locations of the bidder.

5.75 At present Bank is using IP Phone for Internal Communication. Bidder should

ensure all IP phone installed in Bank branches or offices should work in any to any configuration without any issue.


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5.76 Bank has implemented Video Conferencing system. Bidder should ensure

smooth Video conferencing sessions through their MPLS VPN network. 5.77 The bidder will ensure that each location is within a radius of 5 kilometers

from any of thier BTS/Repeater Towers. However for flatland rural areas, the radius may be extended up to 10 kilometers. Such BTS/Repeater should be in line of sight of Bank location.

5.78 All clearances, wherever required, in respect of the mast/pole/antenna from

any government/local/statutory bodies etc. like municipal corporations, airport authorities are the responsibility of the bidder.

5.79 Bidder shall ensure that all supplied hardware, software etc. must not be End

of Support / End of Service and spares/upgrades should be available for at least 5 years from date of commissioning.

5.80 Bidder shall provide, without any additional cost to the Bank, adequate power

surge protector to protect their devices from Power fluctuations. 5.81 Bidder shall identify adequate number of Field Engineers (FEs) at the ground

level with a minimum of one non dedicated field engineer, available at centers (around 29 centers) where Zonal Offices of the Bank are located. The contact details of these FEs will be shared with the Bank. The FEs should be easily reachable, particularly during the office hours of the branches/Bank.

5.82 Bidder should provide a system capable to send incident alerts through email

and SMS to respective authorities. For example, i) on branch outage, alert should be sent to Branch Manager/ZO IT/EDP Team. ii) For ZO links outage, alert should be sent to In charge ZO IT/ CO Team/ EDP team iii) For critical links, alert should be sent to central monitoring team along with other stake holders.

5.83 The Field engineers will preferably be full time employees of the bidder

having diploma in computer science, IT, Telecommunications or equivalent/ higher qualifications with at least one year domain expertise.

5.84 The bidder should have a clear Disaster Recovery and Business Continuity

Plan in place for support services including NOC and should submit the BCP plan to the Bank. In case the Bidder does not have ready business continuity plan, they should undertake to implement business continuity plan within six months from the date of issue of the first Purchase Order.

5.85 “Site Survey, “Installation Certificate ” and “Acceptance report from NSI and

concerned bank official for successful commissioning” must be maintained by the selected bidder for future reference like Liquidated Damages Calculation. The formats would be finalized in consultation with the Bank. This shall be one time activity and the date of successful commissioning of link as these documents shall be considered as the billing's start date.


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5.86 The bidder shall arrange and ensure proper contingency plans to meet any unexpected obstruction to the service provider or any employees or sub-contractors of the service provider ( as the Bank may permit) in rendering the services or any part of the same under this agreement to the Bank. Selected Bidder should ensure the last mile delivered at Bank location should be preferably from Selected Bidder own network or from other major Telecom Service provider (other than BSNL/MTNL) with whom selected bidder has made arrangement.

5.87 Bidder shall provide, without any additional cost to the Bank, adequate

protection for the masts/pole/antenna like Platform/Monkey protection cage/Snow Shield/other obstructions wherever necessary, to prevent disturbances to the alignment causing communications failure. Any other equipment which are not mentioned in this RFP but are required for making the branch/ office live on the network via wired/wireless link shall be provided by the selected bidder at no extra cost to the Bank.

5.88 Non-functioning of Links: After commissioning of links, when the link has become

non-functional due to LOS issues, infrastructure issues etc., the provider has to

make all the necessary arrangements immediately to restore the link. In case it is

not possible to restore the link within a reasonable time, the links should be

provided in an alternate media in consultation with the bank.

5.89 Surrendering of Links: The Bank reserves the right to surrender the links in case

of merger of locations and other administrative reasons by giving notice period of 30

days in advance.

5.89-1 However if bank terminate the link due to non-functioning for 30 days and

bidder not able to restore the link than no advance notice will be applicable.

Part-B: Subscribtion of links for new branches/existing offices during the contract period 5.90 Bank may decide, if require to shift the connectivity from existing service

provider to newly selected bidders. Bank opens the branches every year as per the Bank growth and business requirement. Bank will subscribe the links for new branches during the contract period from the selected bidders.

5.91 For new requirement during the contract period, requirement will be first given

to L1 & L2 for commissioning. If L1/L2 is not able deliver the link, the same will be given to other empaneled bidder in the same order.

6 Completion Period 6.1 DC and DR Backhaul Links

Bidder has to complete the site survey of DC and DR sites within 14 days from the date of award of contract to the successful bidder. Bidder has to specify the complete requirement during the site survey for delivering the required backhaul links. Bank will only provide sufficient space and power for the installation of MUX if any at DC and DR site (DR, Bengaluru). Bidder has to provide sufficient


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battery backup for their installed equipment at DC and DR sites and which should be last for 1 hour minimum. Bidder has to commission two backhaul links at DC and DR site (with service providers, excluding BSNL, MTNL, Sify, RailTel). The delivery time will be four weeks from the date of award of contract to the successful bidder for Primary links at DC, and DR and for secondary link at DC and DR; the delivery time will be six weeks from the date of award of contract. Backhaul links should be terminated in Bank premises (at DC and DR sites) on routers (in High Availability mode) provided by the Bank. It is the responsibility of bidder to carry out all required internal cabling till the routers provided by Bank. Cabling should be neat and clean with proper tagging and duct by the bidder without any additional cost to the Bank.

Bidder has to coordinate with Bank‟s System Integrator Team for successful link delivery with tested load as mentioned in the document. Bidder should give utmost priority for commissioning of Backhaul links at DC and DR sites simultaneously to achieve delivery of links at branches or offices. Delay in commissioning of Backhaul links will attract applicable Liquidated Damage as per the RFP document. In case if bidder providing any rack for installing MUX, bidder should take prior approval from Bank on rack specification before installing the rack.

6.2 Branches and Offices Links

6.2.1 Bidder needs to commission all the initial links within 12 weeks from the date of acceptance of purchase order. In short, the entire project shall be implemented within 12 weeks from the date of acceptance of Purchase Order. Order will be deemed accepted from the 2nd day of PO date, in case bidder do not convey formal acceptance to Bank.

6.2.2 Bidder has to complete the site survey of all locations as requested in this

RFP within four weeks from the date of award of the contract to the successful bidder. Bidder has to specify the complete requirement to the concerned branch for commissioning of the required link in writing.

6.2.3 All links testing as specified in this RFP document should be done by the

bidder in coordination with Bank‟s system integrator team/Bank‟s Team. It is the responsibility of bidder to complete the required link testing for declaring the successful link commissioning. After successful testing of link bidder has to give handover to Bank system Integrator team, who will monitor link for 48 working hours.Testing is the responsibility of bidder and link will be accepted by bank”s designated team only after the successful testing. All required hardware for commissioning of the links at branches or offices should be delivered by the bidder at concerned location within the above mentioned timeline only. Delay in link commission due to non-availability of required hardware is the responsibility of bidder only. At present all branches or offices are working on Primary MPLS/VSAT network, so required power and space is available at all locations.


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6.2.4 The successful bidders shall provide connectivity for minimum 70% locations under the scope. The bidders have to endeavor to connect all ordered locations by expending its reach/infrastructure.

6.2.5 In case the selected bidder is not in a position to make any ordered

location feasible on wired or on stable wireless RF as last mile, they need to inform Bank in writing with detail reason.

If Bidder not able to deliver link at particular location within timeframe

whatsoever reason than bank after informing to L1 bidder may place the order to L2, L3, L4 and so on bidders in order at the respective locations if it matches the price with L1 and able to provide connectivity on wired or on stable wireless RF/Wi-Max subject to compliance of all the terms and conditions of the RFP. However, such locations should not be above 10% of the order numbers. If it exceeds 10% of the order numbers, Bank will impose the penality equal to 3 month rental of locations above 10%.

6.2.6 In case if no bidder is feasible on wired or on stable wireless RF/Wi-Max

as last mile, then the L1 bidder to which initial order was placed may provide the connectivity on 3G/4G/EVDO/MPLS over Broad band technology solutions or on other media. However the Bank reserves the right to agree to 3G/4G/EVDO/MPLS over Broad band solution or on other media for such branches or offices even after successful UAT (User Acceptance Test) and SAT (Site Acceptance Test). The price for such amended connectivity (3G/4G/EVDO/MPLS over Broad band) will be 25% less of the L1 rate discovered (Wired MPLS/ RF/ WiMax) for such bandwidth under this tender process i.e. the required bandwidth of such sites commercials will be treat as 75% of the least discovered rate for such bandwidth from specific bidders. No one time charges are payable in any case. The bidder has to deploy external device to establish such connectivity till the Bank router without any additional cost to the Bank.

6.2.7 Charges for other media will be as per discovered cost. Cost of providing

the other media connectivity should be inclusive of hardware, cabling, installation cost, maintenance cost and dedicated Satellite Bandwidth cost if any.

6.2.8 In case of Satellite connectivity (VSAT), bidder will install the monkey

cage if required for maintaining the uptime, without any cost to Bank.

6.2.9 In case a bidder is not able to cover 100% of the sites, even after the relaxation of 10%, Bank will impose the penality equal to 3 month rental of locations above 10%.

6.2.10 Bidders, who have provided the 3G/4G/EVDO/MPLS over Broad band

connectivity to the locations, will have, to check the possibility of other media (wired or stable wireless RF/Wi-Max). As and when media, wired or stable wireless RF/Wi-Max become feasible, the Bidder has to migrate to that media. However, Bank may also ask other Bidders to check for the feasibility of wired or stable wireless RF/Wi-Max on 3G/4G/EVDO/MPLS over Broad band


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Installed locations. In case present bidder will not able to provide the other media, Bank may place the order to L2, L3, and L4 bidder so on depending on the feasibility of wired or stable wireless RF/Wi-Max. Bank will not pay any charges to the present bidder due to discontinuation of the 3G/4G/EVDO/MPLS over Broad band connectivity services.

6.2.11 If bidder is feasible at a given location, but due to any issue, if Bank is not

able to obtain rooftop rights within six months of the declaration of feasibility by the bidder, the date of communication to the bidder by the Bank regarding obtaining rooftop rights will be deemed as the date of PO for the given site. However all other RFP terms will continue to be applicable?

6.3 Shifting of Branches/Offices Links

6.3.1 Due to administrative exegincies and business requirement, Bank relocates the branches/offices in new premises. Bank will share such locations address with assigned team for feasibility, team has to confirm the feasibility of such locations to Bank team in four working days. After receiving the feasibility, Bank will issue the necessary PO for shifting of the link.

6.3.2 Bidder has to shift the requested link from old location to new location

within 2 weeks from the date of purchase order. Shifting charges for such sites will be treated as one month rental of such sites. Delay in shifting of links will attract the Liquidated Damages as mentioned in this RFP

6.3.3 The Bank reserves the right to migrate a Branch and Office (covered

under this RFP) to some other technology (that may be provided by some other service provider) at any stage during the contract period. In such cases, the selected bidder has to ensure the shifting and commissioning of the given link at any other feasible site as specified by the Bank.

6.3.4 The selected bidder shall be responsible for the preparation of “Change

Management Process” document for the Bank wherein the entire process/procedure shall be defined pertaining to various activities involved during the tenure of the contract.

6.4 New Link (Wired or stable wireless as RF/Wimax only) commissioning:

Apart from the attached list of branches in this RFP, Bank will place the order for new link for upcoming branches/offices during the validity of the project. Bank will share such locations address with assigned team for feasibility, team has to confirm the feasibility of such locations to Bank team in four working days. After receiving the feasibility, Bank will issue the necessary PO for new links and bidder has to carry out the site survey within a week time from the date of PO. The required new link will be commissioned at new location within 4 weeks from the date of PO. The link will be treated as successfully commissioned after the required testing as specified in this document. Delay in commissioning of new links will attract the Liquidated Damages as mentioned in this RFP. Bank prefer new links should be delivered on wired


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media, if wired media is not available then bidder has to provide the requested link on wire-less media i.e. RF/Wi-Max with maximum 9 meter height. All terms and conditions including scope of work will be same as per the old links which are ordered under this RFP for new links. Bidder should ensure the delivery of new links should be done as per the requirement raised by Bank, as these locations are to be opened or made LIVE in a framed time only, to meet the regulators and corporate goals requirement. The Bank has the right to place order for any of its existing branches / offices in India or any branch / Office which might be opened in future till the tenure of this project. All requirements of additional and new links will be procured as mentioned in this RFP document.

6.5 Link Upgradadtion

After receiving the intimation from Bank by way of letter or e-mail, bidder has to upgrade the requested location bandwidth as requested. Link upgradation activity should be completed within 2 weeks from the intimation given by Bank. Delay in upgradation of links will attract the Liquidated Damages as mentioned in this RFP. Bidder has to ensure required hardware should be available at branch end for bandwidth upgradation in mentioned timeline only. Bidder not to charge any extra cost towards link upgradation, Bank will only pay applicable bandwidth charges from the date of enhanced bandwidth of such locations as per the commercials submitted by the successful bidders.

Successful bidders should ensure all new links or up gradation of links commercials will be as per the Annexure G of this RFP. These commercials will be applicable till the tenure of the project.

The selected bidder shall nominate a National Project Manager immediately on acceptance of the order, who shall be the single point of contact (SPOC) at Mumbai. However, for escalation purpose, details of other persons shall also be given. The National project manager nominated by the bidder should have prior experience in implementing similar project.

7 Maintenance Support All bidders should have NOC facility where calls should be handled efficiently by Banks locations or officials to support in case of any issue observed. Bidders have to allot dedicated toll free no. at their NOC for Bank locations which should be accessible through mobile or landline. Bank locations will call the designated toll free number for fault booking or status updating. The bidders NOC should have preferably separate team for Dena Bank project. Bidders should ensure after booking the fault through toll free no., a SMS alert with fault booking number should be gone to the caller. Further update of such fault should also to be updated through SMS to concerned person. Although Bank has asked pro-active monitoring of link, it is the responsibility of bidders to advise the caller about their circuit status. At any point of time Bank can review the required process at bidders NOC, bidders also have to provide required statistics of all calls which are landing at bidders NOC to Bank for taking further business decisions.


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7.1 Bank is procuring MPLS network to build redundancy in their WAN network for connected branches or offices across the country. Bidder has to provide Pro-active maintenance support for all links provided by them. Bidder has to provide resources available for 24x7x365 as mentioned in this RFP document. All links has to be monitored on Real time basis through bidder‟s NMS tool which should be accessible from the Banks WAN at DC/DR locations by Bank team at any point of time. Bidder has to advise the portal to Bank for reviewing the all connected links for bandwidth utilization, down-call, and incidence reported, fault ticket status, fault ticket logging etc. The Bidders portal should have facility to provide required SLA reports also in MS-EXCEL format and further customization feature should be available for analysis. Bidder should ensure all links should be monitored Pro-actively i.e. as and when link went down a fault ticket has to be created by the bidder NMS

automatically and alert should be given to Bank‟s team

or designated Bank officials by e-mail and SMS. The bidder shall provide service support at all ordered locations. The bidder shall ensure a response and restoration of the connectivity as per below mentioned time-lines

For Metro Branches/offices: Restoration of links should be done within 2 hour from the call logging including travelling time. Response time is fifteen minutes from the call logging.

For Urban or District Headquarter branches/Offices: Restoration of links should be done within 3 hours from the call logging including travelling time. Response time is fifteen minutes from the call logging.

For Semi Urban and Rural Branches/Offices: Restoration of links should be done within 4 hours from the call logging including travelling time. Response time is thirty minutes from the call logging.

Locations (Excluding DC and DR sites) which are isolated after 08.00 PM, should be attended by the Field engineer next day morning before the start of the branch operations, normally at 10 AM, and bidder should take all necessary steps for restorations of such locations before the start of branch business hours. Bidder has to submit the declaration in writing advising the strength of feild engineers along with their hierarchy across the country. Bidder should ensure availability of engineers in the branches or offices well on time and make all possible efforts to restore the links before starting business hours of the branches.

7.2 Bidder should not take more than one hour for remote trouble shooting of the

links. If a link is down or non-working due to branch router issue or any hardware failure or any infra issue at branch end, bidder should ensure such information should be assigned to concerned team by e-mail or in writing within two hour from the reported incidence.

7.3 Bidder should be able to configure Quality/Class of services in the MPLS

Network as asked by Bank and at no extra cost to the Bank. Bidder should ensure all applications should be accessible including IP Phone communication through GETVPN/IPSec in required MPLS Network for all


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locations. Bidder should provide QoS for business critical application or data in the 60:40 ratios. Where 60% should be prioritized for critical application and 40% would be for other traffic.

7.4 Bidder has to provide all kind of reports which are going to be used for SLA

calculation in a mutually agreed format viz. Bandwidth utilization report of any site at any point of time, down-call report with complete details etc. Bidder has to pro-actively shared the bandwidth utilization report of all branches where utilization is beyond 70% on weekly basis after due diligence from there end. Bidder should ensure all SLA reports should be available from the bidders NMS portal.

7.5 Bidder should ensure all required hardware used for link commission, delivery

and maintenance should be New and under proper warranty with respective OEM. Bidder also need to ensure that proper insurance for all required hardware is taken.Bidder should have all required licenses from the OEM for deploying such products for Bank requirements. Non-compliance of same will be the full responsibility of successful bidder only.

7.6 Bidder should take all preventive measures to protect MPLS Network and

hardware deployed for Bank from any kind of vulnerabilities and external factor, which are released on time to time basis globally. Bank has full rights to ask the confirmation from the successful bidder in writing for prevention from such vulnerabilities.

7.7 Bank may monitor the links provided by the bidders through Bank‟s NSI NOC

or Bank‟s own tool. Bidder may have to follow the Bank ticketing tool also, where all branches are pro-actively monitored. Bank tool will assign the ticket for every fault booking of applicable sites to bidder‟s team placed at DC. Bidder‟s team has to work on all such calls and do the required troubleshooting of the links as per scope of work of this RFP. If bidder team found link is ok and suspecting hardware issue then bidder team has to provide such update on generated fault ticket with in 15 (fifteen) minutes from the time ticket has been assigned. Bidder should also follow their NMS tool for SLA. All required reports under this RFP has to be submitted by the bidders own tool.

7.8 Bidders monitoring tool should have Real time dash board showing summary

of the network, like number of up and down branches, and links in form of pie chart, bar graph and percentage etc. or as advised by Bank. All terminated

links at Bank locations should be available on the bidder‟s portal including backhaul links. Bidder should provide the services on monitoring tool to extract information branch wise/region wise/zone wise/entire locations. Bidder monitoring tool should have customization facility as per Bank requirement. The bidder will make necessary customization for the Bank to provide monitoring portal to Bank`s location with read and download privileges to the designated users of the Bank, these numbers may be around 100.

7.9 It will be the responsibility of the bidder to submit SLA reports or exception

reports to the Bank including the downtime penalty calculations. Nonetheless the data of the Bank`s System Integrator will be treated as final in this regard.


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However, on justification the bidder has option to ask for the Bank`s SI data and to represent in case of any major discrepancy. The Bank reserves the right to examine such request on merit.

7.10 The bidder has to organize below mentioned Project Review meeting with strict

scheduled as mentioned below.

Weekly Review meeting at Bank‟s designated central location for the rollout and implantation progress.

Monthly Review meeting at Bank‟s central location for the rollout and implantation progress, this meeting will be attended by Bidders country level executives. This meeting will recurring till the installation of all proposed sites.

Monthly Review meeting at Bank‟s central location for service assurance, this meeting will be attended by Bidders country level executives.

Quarterly Review meeting at Bank‟s each Zonal office/zonal office for service assurance, this meeting will be attended by Bidders Senior Level executive of such State or region.

8 Liquidated Damages

8.1 Time is the essence of the contract. If the bidder fails to complete the commissioning as per this RFP document, the Bank shall impose Liquidated Damages as mentioned below:

For DC and DR Backhaul links: A sum of Rs.1000/- per day per site will be applicable for the delay.

For Branches or offices links (Including new wired or wireless as RF only link commissioning): a sum Rs.250/- per day per site will be applicable for the delay. The penalty for link commissioning shall be applied on the total bandwidth charges for the whole contractual period (5 years) for the each location/site. However, the maximum cap on the penalty shall be 10% of the total bandwidth charges for the whole contractual period (5 years) of ordered location/site. At the maximum cap Bank may consider termination of contract.

8.2 If the bidder fails to upgrade the link as mentioned in this RFP document, the

Bank shall impose Penalty of Rs.100/- per day per site. 8.3 If the bidder fails to shift the link as mentioned in this RFP document, the Bank

shall impose Penalty of Rs.100/- per day per site. This Penalty will be exclusive from the above mentioned penalty clauses.

8.4 Penalty for non-commissioning of sites ordered:

For non-commissioning of the complete order, the Bank may decide not to invoke the PBG or EMD and to continue the contract even though the bidder is unable to commission all circuits ordered, in which case the following penalty may be imposed: six months rental value of each of the balance number of


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sites, which were not commissioned after release of order from Bank. This penalty will be exclusive from the other penalty clauses.

9 Designing and implementation Plan 9.1 Bank expects the bidder to submit a detailed plan for implementation of the

project which should include the full scope of the project as mentioned above. On acceptance of such plan by the Bank, the bidder is required to carry out the implementation of the project.

10 Proposal Process Management 10.1 Dena Bank reserves the right to accept or reject any or all proposals, to

revise the RFP, to request one or more re-submissions from all bidders or clarifications from one or more bidders, or to cancel the process in part or whole. All claims for functional/technical delivery made by the bidders in their responses to the RFP shall be assumed as deliverable within the quoted financials.

10.2 Bidders shall be entirely responsible for their own costs and expenses that are

incurred while participating in the RFP and contract negotiation processes. 11 Bidder Indication of Authorization to Bid 11.1 Responses submitted by bidders to this RFP represent a firm offer to contract

on the terms and conditions described in the bidder‟s response. Each page of the proposal must be duly signed by an official authorized to bid to the terms and conditions of the proposal.

11.2 Bidders must clearly identify the full title and authorization of the designated

official and provide a statement of bid commitment with the accompanying signature of the official and stamp of the company.

12 Taxes 12.1 Prices shall include all applicable taxes, duties, levies, charges, license fees,

road permits etc. except service tax which will be payable extra on actual in connection with delivery of links at site including incidental services and commissioning. The charges towards supply, installation, commissioning, integration, acceptance and services regulatory/govt. charges, duties, AMC etc, should be included in the total bandwidth charges of the link and these charges should not be quoted separately. However, service tax, if any, is to be quoted separately. Otherwise, the bid is liable for rejection at the discretion of the Bank.

12.2 During contract period, any new tax levied by Government for the services

subscribed by the Bank under this tender will be to the Bank‟s account. 12.3 Invoice submitted by the bidder should indicate exact cost of the items

ordered and supplied along with the Tax amount.


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12.4 It is the responsibility of the selected bidder to obtain the necessary approval

from the Government /any other authorities for importing such products, if the items to be supplied by the bidder are to be imported from any other country.

12.5 The Bidder shall be solely responsible for arranging the foreign exchange

release and import license for any materials, components, bought out items that may be required to be imported for the purpose of performing the work under this RFP and accordingly the bid prices shall include all the customs, customs clearance, import duties, levies, license fee etc. payable by the Bidder on imported items. Bank is not liable in this regard whatsoever. All prices quoted shall be in Indian Rupees only and no exchange rate fluctuations shall be borne by the Bank for whatever be the reason incurred by the bidder.

12.6 Any certificate required to be submitted by the Bank in case of acquiring

encryption hardware or software shall be explicitly specified in the technical bid by the bidder.

12.7 Income Tax /Corporate Taxes in India: The bidder shall be liable to pay all

corporate taxes and income tax that shall be levied according to the laws and regulations applicable from time to time in India and the price bid by the bidder shall include all such taxes in the contract price.

12.8 Tax Deduction at source: Wherever the laws and regulations require

deduction of such taxes at the source of payment, the Bank shall effect such deductions from the payment due to the bidder. The remittance of amounts so deducted and Issuance of certificate for such deductions shall be made by the Bank as per the laws and regulations in force.

13 Price Schedule 13.1 The price schedule shall be submitted in Price Bid only. 13.2 The price schedule shall be furnished as per this RFP, specifically with

reference to scope of work as per clauses 5. Support and technical specifications are detailed in Annexure-A4.

13.3 Price shall include all charges, applicable taxes, duties, levies, charges,

license fees, road permits, regulatory / Govt. Charges etc. except service tax which will be payable extra on actual in connection with delivery, installation, maintenance of product at site including AMC, incidental services and commissioning. The charges towards supply, installation, commissioning, integration, acceptance and services regulatory/govt. charges, duties, AMC etc, should be included in the rental charges and it should not be quoted separately. Otherwise, the bid is liable for rejection at the discretion of the Bank.

13.4 No escalation in price quoted is permitted for any reason whatsoever. Prices

quoted must be firm till the complete execution of the contract. Any benefit of


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downward movement of prices in future in the industry for similar product/services should be passed on to the Bank.

13.5 If Prices quoted both in figures as well as in words have any discrepancy

between the rates given in figures and in words, the rates given in words will be considered.

13.6 Price must be quoted in Indian Rupees only. 13.7 The bidder shall not omit items or leave blank against price of an item,

instead, the bidder shall indicate „Nil‟ or “included in item----” explicitly. 13.8 The price bid shall be as per the bill of material required to meet the terms &

conditions and specifications of the RFP. 13.9 The price bid shall contain complete bill of material with the prices indicated

item-wise in hardcopy along with softcopy in CD. However if any discrepancies is found in the rates between soft and hard copy of price bid, the hard copy rates will prevail.

14 SLA for network 14.1 DC and DR Backhaul links: The average monthly UP Time of all the Backhaul links (DC and DR) should be 99.99% at each location. The percentage uptime is calculated on monthly basis as follows: (Total contracted hours in a month – downtime hours within contracted hours) * 100

Total contracted hours in a month

MTTR (Mean Time To Respond) for DC and DR backhaul links should be five

minutes and restoration time should be thirty minutes.

SLA Calculation: If the uptime is below 99.99%, the Bank shall deduct a penalty from the Bandwidth Charges , which will be @ 1% of cost of monthly rental of all ordered sites for every 0.02% or part thereof of reduction in the uptime. However, if consolidated uptime for all the backhaul links is less than 98%, the Bank shall levy penalty as below and shall have full right to terminate the contract. The right of termination shall be in addition to the penalty. Apart from above mentioned penalty clause, Bank will levy extra Penalty of Rs.5000/- in for every one hour downtime on each incidence as these links are critical links on which all branches or offices are connected. 14.2 Urban and Metro Branches/offices links: The monthly Uptime for branches /offices links should be 99.50% per site. The percentage uptime is calculated on monthly basis as follows: (Total contracted hours in a month – downtime hours within contracted hours) * 100

Total contracted hours in a month


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MTTR (Mean Time To Respond) for Urban and Metro Branches/offices links should be fifteen minutes. SLA Calculation: If the uptime is below 99.50%, the Bank shall deduct a penalty from the Bandwidth Charges, which will be @ 1% of cost of monthly rental per location/site for every 0.1% or part thereof of reduction in the uptime. However, if uptime is less than 98%, the Bank shall levy penalty as below and shall have full right to terminate the contract. The right of termination shall be in addition to the penalty. Bank will levy Extra Penalty of Rs.1000/- per month on each incidence in addition to above mentioned SLA calculation, if branch remain isolated for more than 12 hours per day. 14.3 Semi-Urban and Rural Branches/offices links:

The monthly Uptime for branches /offices links should be 98.50% per site. The percentage uptime is calculated on monthly basis as follows:

(Total contracted hours in a month – downtime hours within contracted hours) * 100

Total contracted hours in a month MTTR (Mean Time To Respond) for Semi-Urban and Rural Branches/offices links should be Thirty minutes.

SLA Calculation: If the uptime is below 98.50%, the Bank shall deduct a penalty from the Bandwidth Charges, which will be @ 1% of cost of monthly rental per location/site for every 0.1% or part thereof of reduction in the uptime. However, if uptime is less than 96%, the Bank shall levy penalty as below and shall have full right to terminate the contract. The right of termination shall be in addition to the penalty. Bank will levy Extra Penalty of Rs.1000/- per month on each incidence in addition to above mentioned SLA calculation, if branch remain isolated for more than 12 hours per day.

14.4 SLA Calculation for the branches commissioned on alternate solution

(3G/4G/CDMA-EVDO/ MPLS over broadband):

If the uptime is below 95.00 % (on monthly basis), the Bank shall deduct a penalty from the Bandwidth Charges, which will be @ 1% of cost of monthly rental per location/site for every 0.1% or part thereof of reduction in the uptime. However, if uptime is less than 90%, the Bank shall levy penalty and extension of period as Below and shall have full right to terminate the contract. The right of termination shall be in addition to the below extension period and penalty. Bank will levy Extra Penalty of Rs.1000/- per month on each incidence in addition to above mentioned SLA calculation, if branch remain isolated for more than 12 hours per day.

14.5 Bidder has to submit RCA report for every major incidence within 7 days of

the reported incidence. If bidder fails to submit the RCA report as per above mentioned timeline, the Rs.1000/- per day will be penalized for non-submission for every single day default. This penalty is exclusive from the above mentioned penalties. Major incidence refers to outage of more than 10% of total sites at a particular time ordered under this RFP.


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14.6 There should have no unplanned downtime of more than 15 minutes during the peak business period (8 AM to 8 PM) and more than one hour during a period of 24 hours.

14.7 Following will be excluded while calculating the down time:

Down time due to Bank issues.

Schedule down time for maintenance activity. Bidder need to inform to the Bank at least a week before for the schedule down time and for urgent situation at least 24 hours before.

Down time due to force measure like Earth quake, Natural calamities, Riots and major power outage.

15 Payment Terms

Bank will make the payment subject to signing of the contract as follows: 15.1 Applicable bidders has to raise the invoice to Bank, all payments will be

processed centrally after scrutinizing the applicable SLA penalty. Bidder should raise invoices after deducting the applicable penalties i.e. SLA, extended, etc. The selected bidder shall submit invoice and other documents necessary as per the terms duly authenticating on each document, site-wise, along with the request letter for payment of rental charges. The payment shall be directly credited to the designated account provided by the successful bidder through electronically after deducting applicable TDS if any. The payment after deducting applicable TDS will be released to bidders. The payments will be released only on acceptance of the order and on signing the agreement/contract by the selected bidder and also on submission of contract performance guarantee. The bidder shall be responsible for extending the validity date and claim period of all the Bank guarantees as and when it is due on account of incompletion of work under guarantees. The Bank shall invoke the guarantee before expiry of validity. If the work is not completed and the guarantee is not extended, accordingly.

15.2 The bandwidth charges are payable on quarterly basis in arrear per site basis

from the date of installation & acceptance by the Bank for every site ordered, installed and accepted by the Bank. The charges towards all items are payable within 45 days from the date of receipt of invoice. All invoice raised for bandwidth charges should carry the site name along with site address with allotted bandwidth. Invoices need to be submitted at Data Center Dena Bhawan Patel Estate at Jogeshwari.

15.3 All submitted invoices are to be supported with required documents only. All

invoices should have complete details of site with respect to the claim period and plan of service, rate breakup (if any), tax breakup as well. All invoices will be payable after deducting applicable penalty or LD amount if any.

15.4 Bidder should provide all SLA reports (reports on parameters like packet loss,

jitter, latency, availability, down-call from the commissioning date ,bandwidth utilization for any duration, within the contract period, in the format desired by the Bank) for calculating the LD and penalty from the system in place.


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Bank may further ask mutually agreed format for processing the invoices after deducting the penalty or LD amount.

15.5 It is the responsibility of Bidder to ensure all kind of field reports viz. site

survey reports, preventive maintenance reports, call attended reports etc.

should be made available at any point of time clearly visible. It‟s mandatory that all these reports should have branch officials Name/Signature/ Sealed/Date and Remark (if any).

16 Documentation 16.1 All related documentations shall be supplied by the selected bidder in CD and

also in printed media at no extra cost. The documentation has to be provided by the bidder location wise as per the requirement. Training on MPLS Network operations and FLM (First Level Maintenance) of the link or equipment‟s shall be provided to the branch staff at the time of installation. It should be mentioned specifically in the installation and acceptance certificate given by the branch Manager. Bidder has also to submit the Project plan after award of the contract. Bidder should annually submit the complete project document covering all details of all sites on yearly basis. After expiry of the contract, bidder has to submit the complete document of the project covering all details of all orders sites under this project. Bank at its discretion can ask bidder to provide all kind of details related to project in the document. Bank will give the Project sign-off after the submission of requested document only.

17 Proposal Format 17.1 The RFP shall be submitted in two parts in separately sealed envelopes and

super scribed as below:

17.1.1 Part I: Technical Bid –MPLS Network Project 17.1.2 Part II: Commercial Bid –MPLS Network Project

17.2 Technical Bid:

17.2.1 The technical document should be submitted both in hard copy as well as in soft copy. Bidders are requested to structure their technical proposals under the following sections:

Section 1 - Management Information Summary: This section should be structured as follows:

i. Letter as per draft provided in Annexure A a. Annexure A1 –

Undertaking 1 a. Annexure A2 – Undertaking 2 b. Annexure A3 - Compliance to Eligibility Criteria c. Annexure A4 - Technical Specification Compliance d. Annexure A5 - Undertaking by Bidder e. Annexure A6 -Compliance to RFP terms & conditions in f. Annexure A6 - Letter of confirmation g. Annexure A7- Letter of confirmation


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ii. Annexure B - Bidder profile & other information

iii. Annexure G - Unprized commercial Offer

Section 2 – Details of the Proposed Solution: This section should be structured as follows:

Summary of proposed services Supply, installation and commissioning capabilities for the Project. Reference of the customer.

Section 3 – Demand draft/ Pay order/ BG for Rs.20,00,000/- towards EMD drawn from a scheduled commercial Bank, in Favour of Dena Bank payable at Mumbai. In case of BG, the same should be valid for a minimum period of 6 months.

Section 4 - Unprized commercial bid (Annexure G),

Note: The bidder should submit proof for the information furnished in the bidder profile. Any information given without supporting proof will not be considered by the Bank for evaluation purpose.

17.3 Commercial Bid

17.3.1 The commercial bid (Annexure H) has to be submitted in separately

sealed envelope only in hard copy with original version duly signed by the authorized signatory. Commercial bid envelope has to be marked as “Commercial Bid –MPLS Network Project”.

17.3.2 Opening of the commercial price bids will be subject to the bidders getting

short-listed on the basis of technical evaluation. The offers should hold good up to 180 days from the last date of submission of bid.

17.3.3 All proposals must be duly stamped and signed by an authorized

signatory for the bidder. 18 Submission and Acceptance of Bidders Proposals 18. 1 Proposal Delivery

18.1.1 Vendors must ensure that the proposals are delivered in the formats described in the earlier section(s) to the following address:

The Chief Manager – IT Dena Data Center Dena Bank, Dena Bhawan-B Patel EstateJogeshwari -W Mumbai – 400102 INDIA.

18.1.2 The bidders are requested that the tender responses should be delivered

by hand at the above address or should drop it in tender box. The Bank must receive all proposals before 3:00 p.m. (Indian Standard Time) on 18/07/2017.


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18.1.3 If any information provided in response to this RFP is found to be

incorrect or misrepresented, at any stage of the evaluation process, the Bank reserves the right to summarily disqualify the bidder from the evaluation process.

19 Overview of Evaluation Process

19.1 Technical evaluation process 19.1.1 The bids received will be scrutinized to determine the fulfillment of

Eligibility criteria as stipulated by the Bank. 19.1.2 The technical evaluation of those bidders who are meeting all the

eligibility criteria will be carried out including the following: 19.1.3 Agreement to the scope of work, meeting SLAs and Terms and

Conditions. 19.1.4 Feedback from reference sites on the uptime and other services

offered by bidder. Bank may carry out the reference site check for satisfactory services during evaluation process.

19.1.5 Based on the compliance, the bidder will be shortlisted for further commercial evaluation.

19.1.6 Bidders should have provided L2 feasibility of 70% sites.

19.2 Commercial evaluation process 19.2.1 At present Bank requirement is MPLS link at all locations as per the

locations details mentioned in Annexure-I of this RFP. All eligible bidders must quote the commercials for all sites as per the proposed bandwidth strictly in sequence and format of price bid.

19.2.2 At present Bank requirement is MPLS link at all locations as per the locations details mentioned in Annexure-I of this RFP. All eligible bidders must quote the commercials for all sites as per the proposed bandwidth strictly in sequence and format of price bid.

19.2.3 At present Bank requirement is MPLS link at all locations as per the locations details mentioned in Annexure-I of this RFP. All eligible bidders must quote the commercials for all sites as per the proposed bandwidth strictly in sequence and format of price bid.

19.2.4 In this way all bidders has to submit the commercials of each site and Bank will finalize the L1 bidder on the basis of lowest TCO quoted.

19.2.5 Bidders should ensure all locations should be quoted as per the Bank requirement. Bidder has to provide feasibility for atleast 70% locations as on date of submission.

19.2.6 There will be reverse auction under this RFP and L1 bidder will be finalized through Reverse auction based on the lowest TCO quoted.

19.2.7 Bank may distribute the order between L1, L2, L3 etc depending on no of bidders participating in Reverse auction

19.2.8 Bank will provide opportunity to the L2, L3 and subsequent bidders to match the price quoted by L1 bidder. The order will be placed on the successful bidders as follows:


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19.2.8.1 100% on L1 bidder, in case L2, L3 and subsequent bidders does not match the price quoted by L1 bidder.

19.2.8.2 60% on L1 bidder and 40% on L2 bidder, in case L2 bidder matches the prices quoted by L1 bidder subject to 3 bidders participating in Reverse Auction.

19.2.8.3 50% on L1 bidder, 30% on L2 bidder and 20% on L3 bidder, in case L2 bidder matches the prices quoted by L1 bidder subject to 4 bidders participating in Reverse Auction.

19.2.8.4 Split in the above ratio will be based on the no of sites.

19.2.9 For new requirement during the contract period, requirement will be first given to L1 & L2 for commissioning. If L1/L2 is not able deliver the link, the same will be given to other empaneled bidder in the same order.

20 Exit Clause 20.1 The performance of bidder will be continuously reviewed by the Bank to

maintain the terms & conditions as specified in this document. Based on the review, if the selected bidder fails to satisfy / maintain their commitment with respect to Uptime, Performance, Timely implementation of the project etc. the contract may be terminated by giving 3 months‟ notice period. Bank‟s decision in this regard will be final. In case of termination of this contract, the Bank shall have the right to avail services of any other bidder / agency to continue the project without any let or hindrance from bidder and the bidder has to provide necessary help for smooth switch over. Bank will not pay any charges to the bidder towards packing / forwarding / freight / transit insurance etc., for the equipment at the time of termination/completion of the contract. In addition to the cancellation of purchase order, Bank reserves the right to appropriate the bid security / performance Bank guarantee given by the bidder.

21 Service Level Agreement and Non Disclosure Agreement 21.1 The bidder shall execute a) Service Level Agreement (SLA), which must

include all the services and terms & conditions of the services to be extended as detailed herein, and as may be prescribed or recommended by the Bank and b) Non-Disclosure Agreement (NDA) as per Annexure D. The service provider shall execute the SLA within one month from the date of acceptance of letter of appointment and NDA immediately after receiving the purchase order. Payment will not be released in absence of above signed agreements.

22 Bidder Indication of Authorization to Bid 22.1 Responses submitted by bidders to this RFP represent a firm offer to contract

on the terms and conditions described in the bidder‟s response. Each page of the proposal must be duly signed by an official authorized to bid to the terms and conditions of the proposal.

22.2 Bidders must clearly identify the full title and authorization of the designated

official and provide a statement of bid commitment with the accompanying signature of the official and stamp of the company.


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23 Bid Validity & Repeat Orders 23.1 The bidder shall keep the bid valid for 180 days from the last date of

submission of bids. The Bank shall have the right to place the order to either single or multiple locations or for all locations which can be spread over a period of Eighteen month from the date of award of contract.

23.2 The Bank shall have the right at its absolute discretion to place further orders

on the selected bidder for future requirement on the rates finalized for various items and services during the period of contract (through empanelment process). Such orders, if any, shall be governed by this RFP and agreed terms.

24 No Erasures or Alterations 24.1 There should be no significant hand-written material, corrections or

alterations in the offer. Technical details must be completely filled up. Correct technical information of the product being offered must be filled in. Filling up of the forms using terms such as “OK”, “accepted”, “noted”, “as given in brochure/manual” are not acceptable to the Bank. The Bank may treat offers not adhering to these guidelines as unacceptable.

25 Modification and/or Withdrawal of Bid 25.1 The bidder may modify or withdraw its bid‟s submission, provided that written

notice of the modification or withdrawal is received by the Bank prior to the deadline prescribed for submission of bids.

25.2 The Bidders‟ modification or withdrawal notice shall be prepared, sealed,

marked and delivered in accordance to the provision of Para “Submission of Bids”, with the envelope additionally marked “MODIFICATION” or “WITHDRAWAL” as appropriate. The withdrawal notice should be submitted to the Bank not later than the deadline for submission of bids.

25.3 No bid will be allowed to be modified after the deadline for submission of bids. 25.4 No bid shall be withdrawn in the intervening period between deadline for

submission of bids and expiration of period of bid validity specified by the bidder in the submitted bid.

25.5 No bidder shall be allowed to withdraw the bid, if bidder happens to be

successful bidder. 26 Amendment of BID / RFP Document 26.1 Dena Bank reserves the sole right for carrying out amendments /

modifications / changes in the bidding process including any addendum to this entire bid. The bidders shall not claim as a right, requiring Dena Bank to do the aforesaid.


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26.2 At any time before the deadline for submission of bids / offers, Dena Bank may, for any reason, whether at its own initiative or in response to a clarification requested by prospective bidders, modify this RFP / Bid Document and all such modifications shall be binding on the bidders.

26.3 All prospective bidders to this RFP are required to check for addendums /

amendments / notices to this RFP on the website till the last date of availability, prior to submission of bids and all such addendums / amendments / notices shall be binding on them.

26.4 If required, Dena Bank at its sole discretion may extend the deadline for

submission of bids in order to allow prospective bidders reasonable time in which they need to take the amendment into account in preparing their bids. Dena Bank reserves the rights to extend the deadline for the submission of bids. However, no request from the bidder, shall be binding on Dena Bank for the same. Dena Bank‟s decision in this regard shall be final, conclusive and binding on all the Bidders.

27 No Commitment to Accept Lowest or Any Tender 27.1 The Bank shall be under no obligation to accept the lowest or any other offer

received in response to this tender notice. 27.2 The Bank further reserves the right to reject any or all offers based on its own

evaluation of the offers received, or on the basis of stability, capabilities, track records, reputation among users and other similar credentials of a bidder. When the Bank makes any such rejection, the Bank will not be bound to give any reason and/or justification in this regard to the bidder.

28 Proposal Ownership 28.1 The proposal and all supporting documentation submitted by the bidders shall

become the property of Dena Bank unless the Bank agrees to the bidder‟s specific requests, in writing, that the proposal and documentation be returned or destroyed.

29 Proposal Process Management 29.1 Dena Bank reserves the right to accept or reject any or all proposals, to

revise the RFP, to request one or more re-submissions from all bidders or clarifications from one or more bidders, or to cancel the process in part or whole. All claims for functional/technical delivery made by the bidders in their responses to the RFP shall be assumed as deliverable within the quoted financials.

29.2 Bidders shall be entirely responsible for their own costs and expenses that are

incurred while participating in the RFP and contract negotiation processes. 30 Right to alter RFP 30.1 Bank reserves the right to alter the RFP terms and conditions at any time

before submission of the bids.


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31 Cost of RFP 31.1 The RFP document is available on the Bank‟s website

www.Denabankofindia.co.in or Government portal www.tenders.gov.in. Bidders can download the RFP and use it for submission. However, the cost of the RFP i.e. `10,000/- (non-refundable) should be paid by way of Demand Draft / Pay Order drawn in favour of Dena Bank payable at Mumbai, while submitting the RFP to the Bank. The above demand draft/PO should be handed over to the Bank authorities in a separate envelope. The envelope should be duly super scribed as “Cost of RFP `10,000/-paid through Demand

Draft /Pay Order)”. Offers without DD for `10,000/- will be rejected. 32 Bid Earnest Money Deposit (EMD) 32.1 The Bidder shall furnish, as a part of the Tender Document, a bid security for

an amount of `20,00,000/- (Rupees Twenty Lac only) in the form of a demand draft / Pay order or Bank Guarantee (valid for Six months) obtained from a scheduled commercial Bank other than Dena Bank drawn in favor of Dena Bank payable at Mumbai.

32.2 The bid security should form part of the Tender Documents (Technical Offer)

submitted by the Bidder. Failure to comply with this condition viz., Bid Security of `20,00,000/- shall result in summary rejection of the tender offer and no Bidder shall be exempted from the requirement of the bid security. SUBMISSION OF THE bid security IN THE Commercial offer SHALL RENDER THE BID BEING REJECTED ON THE GROUNDS OF NON-SUBMISSION OF THE BID SECURITY.

32.3 The bid security of unsuccessful Bidders shall be returned, only after the

successful completion of the tender process. 32.4 The successful Bidder will extend the bid security or furnish a new bid

security to cover the project implementation period and the bid security will be returned only upon the successful completion of project implementation.

32.5 The bid security shall be forfeited:

32.5.1 If a Bidder withdraws his offer during the period of validity of bid.

32.5.2 If the successful Bidder fails to execute the Project within the stipulated time schedule or if the order is cancelled in terms of Order cancellation clauses as mentioned elsewhere in this document.

32.5.3 No interest will be paid on the bid security amount. 32.6 The Bank‟s decision in the above cases will be final. 33 Governing language

33.1 The contract and all correspondence/ communications and other documents

pertaining to the Contract, shall be written in English.


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34 Governing law 34.1 The contract shall be interpreted in accordance with the laws of the

Government of India. 35 Force Majeure 35.1 Notwithstanding the provisions of the RFP, the successful Bidder or Bank

shall not be liable for penalty or termination for default if and to the extent that

it‟s delay in performance or other failure to perform its obligations under the contract is the result of as event of Force Majeure. For purposes of this clause, “Force Majeure” means an event beyond the control of the Bidder

and not involving Bank or Bidder‟s fault or negligence and not foreseeable. Such events may include, but not restricted to wars, revolutions, epidemics, natural disasters etc.

35.2 If force majeure situation arises, the Bidder shall promptly notify Bank in

writing of such condition and cause thereof. Unless otherwise directed by Bank in writing, the Bidder shall continue to perform its obligations under contract as far as possible.

35.3 As per the law of contract, consequence of Force Majeure clause naturally

leads to withdrawal from the contract. This clause may be understood as involving non-monetary obligations.

36 Governing Law and Disputes (Applicable in case of successful bidder only) 36.1 All disputes or differences whatsoever arising between the parties out of or in

connection with this contract or in discharge of any obligation arising out of the Contract (whether during the progress of work or after completion of such work and whether before or after the termination of this contract, abandonment or breach of this contract), shall be settled amicably. If however, the parties are not able to solve them amicably, party (Dena Bank or Bidder), give written notice to other party clearly setting out there in specific dispute(s) and/or difference(s) and shall be referred to a sole arbitrator mutually agreed upon, and the award made in pursuance thereof shall be binding on the parties. In the absence of consensus about the single arbitrator, the dispute may be referred to joint arbitrator; one to be nominated by each party and the said arbitrators shall nominate a presiding arbitrator, before commencing the arbitration proceedings. The arbitration shall be settled in accordance with the applicable Indian Laws. Any appeal will be subject to the exclusive jurisdiction of courts at Mumbai.

36.2 The bidder shall continue work under the Contract during the arbitration

proceedings unless otherwise directed by the Bank or unless the matter is such that the work cannot possibly be continued until the decision of the arbitrator is obtained.


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36.3 Arbitration proceeding shall be held at Mumbai, India, and the language of the arbitration proceedings and that of all documents and communications between the parties shall be in English.

37 Bidders’s Obligation 37.1 The bidder is obliged to work closely with Bank‟s staff, act within its own

authority and abide by directives issued by Bank from time to time. Confidentiality, integrity and availability of all the assets will be maintained at the Data Centre throughout their life cycle by the bidder.

37.2 The bidder is responsible for managing the activities of its personnel or the

personnel of its subcontractors/franchisees and will be accountable for both. 37.3 The bidder shall be vicariously liable for any acts, deeds or things done by

their employees, agents, contractors, subcontractors etc. which is outside the scope of power vested or instructions issued by the Bank. Bidder shall be the principal employer of the employees, agents, contractors, subcontractors etc. engaged by bidder and shall be vicariously liable for all the acts, deeds or things, whether the same is within the scope of power or outside the scope of power, vested under the purchase contract to be issued for this tender.

37.4 No right of any employment shall accrue or arise, by virtue of engagement of

employees, agents, contractors, subcontractors etc. by the SP, for any assignment under the purchase contract to be issued for this tender. All remuneration, claims, wages, dues etc. of such employees, agents, contractors, subcontractors etc. of bidder shall be paid by bidder alone and the Bank shall not have any direct or indirect liability or obligation, to pay any

charges, claims or wages of any of SP‟s employee, agents, contractors, and subcontractors. The bidder shall hold the Bank, its successors, Assignees and Administrators fully indemnified and harmless against loss or liability, claims actions or proceedings, if any, that may arise from whatsoever nature caused to the Bank through the action of its employees, agents, contractors, subcontractors etc. However, the bidder would be given an opportunity to be heard by the Bank prior to making of a decision in respect of such loss or damage.

37.5 The Bidder is responsible for managing the activities of its personnel and will

hold itself responsible for any misdemeanors on the part of its personnel. 37.6 The Bidder will treat as confidential all data and information about Dena

Bank, obtained in the process of executing its responsibilities, in strict confidence and will not reveal such information to any other party without prior written approval of Dena Bank as explained under “Non Disclosure Agreement” in Annexure D of this document.

37.7 Information Risk Assessment will be carried for all the assets by the bidder

and applicable security controls will be implemented. 37.8 Business Continuity Plans will be developed, tested on prescribed intervals

and maintained by the bidder.


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38 Indemnity 38.1 The bidder shall, at its own expense, defend and indemnify the Bank against

all third party claims for infringement of patent, trademark, design or copyright arising from use of products or any part thereof supplied by bidder. Bidder will provide infringement remedies and indemnities for third party products, on a pass through basis. The bidder shall expeditiously extinguish any such claims and shall have full rights to defend itself there from. If the Bank is required to pay

compensation to a third party resulting from such infringement, the bidder shall be fully responsible to pay such compensation along with all costs,

damages and attorney‟s fees and other expenses that a court may finally awards, in the event of the matter being adjudicated by a court or that be included in a bidder approved settlement. The Bank will issue notice to the bidder of any such claim without delay and provide reasonable assistance to the bidder in disposal of such claim, and shall at no time admit to any liability for, or express any intent, to settle the claim. The bidder shall also reimburse all incidental costs, which the Bank incurs in this regard.

38.2 In the event of the bidder not fulfilling its obligations under this clause within

the period specified in the notice issued by the Bank, Bank has the right to recover the amounts due to it under this provision from any amount payable to the bidder under this project.

38.3 The indemnities under this clause are in addition to and without, prejudice to

the indemnities given elsewhere in this agreement. 39 Limitation of Liability 39.1 Bidder's aggregate liability under the contract shall be limited to a maximum

of the Contract value. This limit shall not apply to third party claims for 1) IP infringement indemnity; 2) bodily injury (including death) and damage to real property and tangible personal property caused by bidder's gross negligence. Bidder shall not in any event be liable for any indirect, consequential damage, or loss of profit, business, revenue, goodwill, anticipated saving or data, or third party claim except with respect to bodily injury (including death) and damage to real and tangible personal property for which bidder is legally liable. For the purpose of this section, Contract value at any given point of time, means the aggregate value of the purchase orders placed by Bank on the bidder that gave rise to claim, under this tender.

40 Patents Rights 40.1 The supplier shall, at their own expense, defend and indemnify the Bank

against all third party claims or infringement of intellectual Property Right,


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including Patent, trademark, copyright, trade secret or industrial design rights arising from use of the products or any part thereof in India or abroad.

40.2 The supplier shall expeditiously extinguish any such claims and shall have full

rights to defend itself there from. If the Bank is required to pay compensation to a third party resulting from such infringement, the supplier shall be fully responsible for, including all expenses and court and legal fees.

40.3 The Bank will give notice to the Supplier of any such claim without delay, provide reasonable assistance to the Supplier in disposing of the claim, and shall at no time admit to any liability for or express any intent to settle the claim.

40.4 The Supplier shall grant to the Bank a fully paid-up, irrevocable, personal, non-exclusive license throughout the territory of India or abroad to access, replicate and use software (and other software items) provided by the supplier, including-all inventions, designs and marks embodied therein solely as necessary for receipt of the Service and solely in accordance with the agreement. The term of any license granted by Supplier pursuant to this Section is co-terminus with the term for the Service with which the Software (and other software items) is associated.

41 Confidentiality 41.1 This document contains information confidential and proprietary to the Bank.

Additionally, the bidders will be exposed by virtue of the contracted activities to the internal business information of the Bank. Disclosures of receipt of this RFP or any part of the aforementioned information to parties not directly involved in providing the services requested could result in the disqualification of the bidders, premature termination of the contract, and / or legal action against the bidders for breach of trust.

41.2 Selected bidder will have to sign a legal non-disclosure agreement with the

Bank before starting the project. 41.3 The bidder(and his employees) shall not, unless the Bank gives permission in

writing, disclose any part or whole of this RFP document, of the proposal and/or contract, or any specification, plan, drawing, pattern, sample or information furnished by the Bank (including the users), in connection therewith to any person other than a person employed by the bidder in the performance of the proposal and/or contract. Disclosure to any such employed person shall be made in confidence and shall extend only as far as may be necessary for purposes of such performance. The employees or the third party engaged by the bidder will maintain strict confidentiality.

41.4 The bidder, his employees and agents shall not, without prior written consent

from the Bank, make any use of any document or information given by the Bank or its Authorized personnel, except for purposes of performing the contract award.

41.5 In case of breach the Bank shall take such legal action as it may be advised. 42 Limitation on promotion


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42.1 The bidder shall agree to make no reference to the Bank for the procurement of products and services hereunder or the agreement in any literature, promotional material, brochures, sales presentation or the like without the express prior written consent of the Bank.

43 General Terms & Conditions 43.1 Bank reserves the right to accept or reject any or all Bids without assigning

any reason thereof and Bank‟s decision in this regard will be treated as final. Bids may be accepted or rejected in total or any part or items thereof. No contractual whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officials of the Bank and the Bidder. However, until a formal contract is prepared and executed, this offer together with Bank‟s written acceptance & notification of award shall constitute a binding contract with the bidder.

43.2 Any Bid not containing sufficient information, in view of Dena Bank, to permit a thorough analysis may be rejected.

43.3 The Bank shall have the right to reject the bids not submitted in the

prescribed format or incomplete in any manner. 43.4 Bank is not responsible for non-receipt of bids within the specified date and

time due to any reason including postal delays or holidays.

43.5 The Bank also reserves the right to alter/ modify any/ some/ all of the requirements, as it may deem necessary, and notify the same on its website www.Denabankofindia.co.in before the last date for submission of response under this RFP. The Bidders should be agreeable for the same.

43.6 Bids not conforming to the requirements of the RFP may not be considered

by Bank. However, Bank reserves the right, at any time, to waive any of the requirements of the RFP, if in the sole discretion of Dena Bank, the best interest of Bank be served by such waiver.

43.7 Bidders who do not meet the technical criteria stipulated by the Bank will not

be considered for further evaluation. 43.8 Dena Bank shall have the right to cancel the RFP process at any time prior to

award of contract, without thereby incurring any liabilities to the affected Bidder(s). Reasons for cancellation, as determined by Dena Bank in its sole discretion include but are not limited to, the following:

(i) Services Contemplated are no longer required (ii) Scope of work was not adequately or clearly defined due to unforeseen circumstance and/or factors and/or new developments. (iii) Proposed prices are unacceptable to the Work (iv) The Project is not in the best interest of Dena Bank (v) Any other reason

43.9 Dena Bank reserves the right to verify the validity of bid information and to

reject any bid where the contents appear to be incorrect, inaccurate or


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inappropriate at any time during the process of RFP or even after award of

contract. 43.10 Dena Bank reserves the right to re-negotiate the prices in the event of

changes in the market conditions and/or technology etc. 43.11 Bank reserves the right to appoint a consultant at any stage during bidding

process. 43.12 During the term of agreement, bidder will not hire or retain, either as an

employee or consultant any employee of Bank. During the contract period, Bank will also not hire or retain, either as an employee or consultant, any employee of the bidder.

43.13 All pages of RFP and corrigendum, if any issued, should be stamped and

signed by Authorized Signatory of the Bidder. 43.14 In case any information furnished during the bidding process is found to be

incorrect, Bank will not only be summarily rejecting the current bid but the company itself may be debar from any future bidding with the Bank for a period of 3 years. The Bank may share such information with Indian Bankers‟ Association (IBA), which is the voluntary representative body of all banking institutions in the country, who, in turn, may share the information among its member institutions. This clause would be applicable only if the Bidder fraudulently misrepresents itself to the Bank.

43.15 Bank reserves its right to terminate the link at any time during the contract

period after one year by giving due notice of three month for termination.

43.16 Please note that any other terms and conditions whether implicitly or explicitly stated in any of your responses will be ignored.

44 Support/Service Details 44.1 The bidder should meet the link uptime as mentioned under SLA clause. The

bidder will have to render services on 24x7x365 days a year basis in respect of all locations. This shall be provided by the selected bidder at no extra cost to the Bank. The bidder shall submit the call login procedures and escalation procedure for maintenance of the SLA, if contracted.

45 Authorized Signatory 45.1 The selected bidder shall indicate the authorized signatories who can discuss

and correspond with the Bank, with regard to the obligations under the RFP or Contract. The selected bidder shall submit at the time of signing the contract, a certified copy of the resolution of their Board, authenticated by Company Secretary, authorizing an official or officials of the company to discuss, sign agreements/contracts with the Bank, raise invoice and accept payments and also to correspond. The bidder shall furnish proof of signature identification for above purposes as required by the Bank.


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46 Cancellation of Contract 46.1 The selected bidder commits a breach of any of the terms and conditions of

the bid. 46.2 The bidder goes into liquidation voluntarily or otherwise. 46.3 An attachment is levied or continues to be levied for a period of 7 days upon

the effects of the bid. 46.4 The progress made by the selected bidder is found to be unsatisfactory. 46.5 If deductions on account of liquidated Damages exceeds more than 10% of

the total contract price. 46.6 If uptime is less than 98% for more than 1% of total sites during one month,

during the contract period. 46.7 In case the selected bidder fails to deliver the quantity as stipulated in the

delivery schedule, the Bank reserves the right to procure the same or similar materials from alternate sources at the risk, cost and responsibility of the selected bidder. After the award of the contract, if the selected bidder does not perform satisfactorily or delays execution of the contract, the Bank reserves the right to get the balance contract executed by another party of its

choice by giving three months‟ notice for the same. In this event, the selected bidder is bound to make good the additional expenditure, which the Bank may have to incur in executing the balance of the contract. This clause is applicable, if for any reason, when the contract is cancelled.

Alternatively at the discretion of the Bank, if the Contract is cancelled during the contract period, the bidder shall remove all equipment supplied and installed by them without any extra cost to the Bank. The Bank shall not be liable for anyhing, whatsoever, in this regard. If the Contract is cancelled at any time during the contract period due to unsatisfactory performance, the Bank shall invoke the performance guarantee provided by the bidder at the time of entering into the contract to the full extent of the performance guarantee provided by the bidder at the time of entering into this contract.

46.9 The Bank reserves the right to recover any dues payable by the selected

bidder from any amount outstanding to the credit of the selected bidder, including the pending bills and security deposit, if any, under this contract or any other contract/order.

47 Termination Clause 47.1 Termination for Insolvency: The Bank may, at any time, terminate the

Contract by giving written notice to the Bidder if the Bidder becomes bankrupt or otherwise insolvent. In this event, termination will be without compensation to the Bidder, provided that such termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to the Bank.


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47.2 Termination for the convenience of Bank: The Bank may, at any point during the currency of this contract may terminate the contract by giving 90 days advance notice to the bidders without assigning whatsoever reason. In this event, termination will be without compensation to the Bidder, provided that such termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to the Bank.

47.3 Termination for non-performance and not meeting SLA: The Bank will

review the performance of bidders on quarterly basis and Bank may exit from contract (site-wise) if bidder will not provide satisfactory services as per SLA and uptime as per the contract. The Bank‟s decision in this regard will be final. Bank will not bear any compensation for these exits as they are due to non-performance of service provider and for site-wise it will be 30 days advance notice.

47.4 Termination for Downward rates: The Bank may exit from contract (site-

wise), if the rates will be observed down from the existing rates by giving 90 day‟s notice. Bank may call fresh quotes from the bidders and may award the contract to new selected bidder.

48 Right to Audit 48.1 Bank has full right to review and audit bidder‟s network and whole setup by

Bank officials or engaging third party consultant for auditing the Bank requirement under this RFP.

49 Contract Performance Guarantee 49.1 The Selected bidder shall furnish an unconditional and irrevocable Bank

Guarantee for 10% of the total order value allotted, in favor of the Bank, from

a scheduled Commercial Bank, other than Dena Bank, towards due

performance of the contract in accordance with the specification and

conditions of the bid document and agreed upon on final bid evaluation. The

above guarantee shall be submitted by the bidder within one week from the

award of the contract The Contract Performance guarantee shall be kept

valid till date of acceptance of all the sites under this order. The guarantee

shall contain a claim period of three months from the last date of validity. This

Bank guarantee should be submitted to Bank`s DC at Jogeshwari. 49.2 Bidder has also to submit the Performance guarantee by way of Bank

Guarantee in favor of Bank from a scheduled Bank towards the performance of the contract after the acceptance of all sites till the validity of contract of each site. Bidder has to submit a Bank guarantee of 10% of the total order value of the project which should be valid till the expiry of contract (Five year). This Bank guarantee can be renewed on yearly basis and should have claim period of three months from the validity date. This Bank guarantee should be submitted to Bank`s DC at Jogeshwari.

49.3 The Performance Security shall be payable to the Bank as compensation for

any loss resulting from the Bidders failure to complete its obligations on


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delivery & successful installation and acceptance of all links under the Contract.

49.4 The Performance Security shall be denominated in Indian Rupees and shall

be by way of Bank Guarantee issued by a Public / Private Sector Bank in India (Other than Dena Bank), acceptable to the Bank as per Annexure–L in provided in the Bid. Bank has full right to add further details in the above mentioned performance security format for protecting the Bank`s interest.

50 Inspection 50.1 Bank may visit the successful bidders centralized NOC or HUB or POP or

Location where MPLS Network equipment‟s are housed. 51 Arrangements for Business continuity to the Bank: 51.1 The Service Provider agrees for the following continuity arrangements to

ensure the business continuity of the Bank:

51.1.1 In the event this Agreement comes to end on account of termination or by the expiry of the term/ renewed term of the Agreement or otherwise, the Service Provider shall render all reasonable assistance and help to the Bank and to any new contractor engaged by the Bank, for the smooth switch over and continuity of the Services.

51.1.2 In the event of failure of the Service Provider to render the Service,

without prejudice to any other right the Bank shall have as per this Agreement, the Bank at its sole discretion may make alternative arrangements for getting the Services from any other source. And if the Bank gives a prior notice to the Service Provider before availing such service from any other alternative source, the Service Provider shall be liable to reimburse the expenses, if any incurred by the Bank in availing such services from the alternative source.

52 Order

52.1 Bank reserves the right for placing the order for any number of sites in one

Purchase order or multiple Purchase orders during the contract period. Further it is the Bank discretion to place more or less number of sites under this project.

53 Contact Person 53.1 In case of any query related to the RFP, please contact our official. Details

are given below: Telephone No: 91-22-26767080/7133/7033/7161 Mail id: <[email protected]> Last date for receipt of queries will be 27th June 2017 12.00 pm.


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TECHNICAL OFFER 54 ANNEXURE-A

Note: Annexure A consists of Annexure A1 to A7. All these Parts are to be duly filled up and submitted as part of - Technical Offer.

54.1 Annexure A1 (Letter to the Bank on the bidder‟s letterhead) To, The Dy. General Manager Dena Bank, Dena Bhawan-B, Data Center Jogeshwari W, Opp Patel Estate, Mumbai – 400102, INDIA

Dear Sir,

Sub: Bank’s RFP for MPLS VPN network With reference to the above RFP, having examined and understood the instructions, terms and conditions forming part of the RFP, we hereby enclose our offer for providing MPLS links at various locations as detailed in your above referred RFP. We further confirm that the offer is in conformity with the terms and conditions as mentioned in the RFP. We also confirm that the offer shall remain valid for 180 days from the date of the offer. We hereby undertake that we have all the valid required licenses for providing the services. We hereby undertake that Bank‟s data will be protected, will not be transmitted to third parties and it will not be restored or used in any manner. We hereby undertake that we have all the valid required licenses for providing the services mentioned in the RFP document. We hereby confirm that we are agreeable to provide services as per RFP terms and conditions for a period of 5 years and to be extendable by another 2 years on the same prices. All the Annexure with other Technical documents duly filled in and signed are enclosed. We understand that the Bank is not bound to accept the offer either in part or in full and that the Bank has right to reject the offer in full or in part without assigning any reasons whatsoever. Yours faithfully, Authorized Signatories (Name & Designation, seal of the firm) Date:


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54.2 Annexure A2 – Undertaking

Letter of Undertaking on Company Letter head

To The Dy. General Manager Dena Bank, Dena Bhawan-B, Data Center Jogeshwari W, Opp Patel Estate, Mumbai – 400102, INDIA Sir, Reg.: RFP for MPLS VPN network We herewith submit our Bid Document. We understand that o Bank are not bound to accept the lowest or any bid received by you, and you may

reject all or any bid.

o If our Bid for the above job is accepted, we undertake to enter into and execute at

our cost, when called upon by the Bank to do so, a contract in the prescribed form. Unless and until a formal contract is prepared and executed, this bid together with your written acceptance thereof shall constitute as a binding contract between us.

o If our bid is accepted, we are to be jointly and severally responsible for the due

performance of the contract.

o You may accept or entrust the entire work to one bidder or divide the work to

more than one bidder without assigning any reason or giving any explanation whatsoever.

o Bidder means the bidder who is decided and declared so after examination of

commercial bids after commercial evaluation process.

o The names of shortlisted bidders after the completion of first stage (Technical

Bid), and the same of successful bidder to whom the contract is finally awarded after the completion of second stage (Commercial Bid evaluation), will be comminucated to the bidders.

Dated at ____________this _______________day of _______________2017

Yours faithfully, For:___________________________ Signature:___________________________ Name:___________________________


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54.3 Annexure A3 Compliance to Eligibility Criteria

S. No.

Eligibility Criteria Documents Required

1 The bidder should be a company incorporated in India.

Copy of the Certificate of Incorporation issued by Registrar of Companies and full address of the registered office.

2 Bidder must be a major telecom service provider in India at least for the last 5 years having MPLS

VPN / National Long Distance license and Unified license.

Copies of the license to be provided along with self- attestation by the authorized signatory with company

seal

3 The bidder should have positive net-worth for last three audited financial years i.e. 2014-2015, 2015-2016 and 2016-2017.

Audited Financial statements or Auditor certficate

4 Have minimum turnover out of Indian operations of not less than Rs.100 Hundred Crores per year as per last three years audited financial

Statement.

Audited Financial statements for the

last three years or Auditor certficate

5 The bidder should have own access network

license for providing the last mile from the competent regulatory authority for providing terrestrial links in India. The certificate should have validity of at least 5 years from the date of

RFP.

Documentary Proof along with

attested copy of the appropriate

license (Unified access Service

provider License license or equivalent) to be submitted

6 The Bidder must be a layer 3 MPLS VPN

Service Provider under the License of Government of India or a National Long Distance (NLD) / Basic Service Operator having own MPLS VPN network.

Documentary Proof along with attested copy of the appropriate license to be submitted

7 The Bidder should have Installations of at least 500 MPLS based links to connect branches

within India. Copies of certificates from customers

8 The Bidder should have executed minimum 3

orders each of 500+ network installations (links) in India in the last 5 years. In which one of the order should be from PSU BFSI.

Documentary proof in compliance of the same with details of award of contract.

9 The Bidder should have their own Network Operation Centre (NOC) in India for monitoring / maintenance of MPLS network. The NOC

should be in existence for last 3 years.


details of NOC to be submitted

10 Bidder should have 100+ POPs (Layer 3) across

India. TSP should have dual MPLS POPs in Mumbai and Bangalore and they should not be located in the same location.


details of POPs to be submitted

11 Bidder should have base station available in PAN India which must include Remote locations.

Letter of confirmation along with details of Base stations to be submitted

12 The Bidder should have valid certifications (ISO 9001:2008 or ISO 27001 / BS7799) for the

MPLS VPN Network infrastructure. Certificates to be submitted

13 The bidder should have technically qualified

engineers who have expertise and certification to support the installations/restoration of MPLS

Letter of confirmation along with details of engineers to be submitted


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link.

14 The bidder should not have been presently black listed by any of Government Authority or Public Sector Undertaking (PSUs). The bidder shall give an undertaking (on their letter head) that

they have not been black listed by any of the Govt. Authority or PSUs. In case, in the past, the name of their Company was black listed by any of the Govt. Authority or PSUs, the name of the

company or organization must have been removed from the black list as on date of submission of the tender, otherwise the bid will not be considered

Self declaration

15 Bidder should have minimum 1 Lakh kilometer Fiber rollout in India

Documentary proof in compliance of the same

Authorized Signatory Name: Designation:

Bidder‟s Corporate Name Address Email and Phone #


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54.4 Annexure A4 – Technical Specification Compliance

S.No Description Complied (Yes/No) Remark 1 Bidder should ensure round trip delay

should not be more than 50 milli seconds (ms) during 50% bandwidth utilization on wired link and 75 milli seconds (ms) during 50% bandwidth utilization on wireless link and 100-150 milli seconds (ms) on Other media links. For wired/RF/WiMax link bidder should have ring topology from different hub to minimize the downtime

2 End to end packet loss should not be

more than 10^(-3) 3 Bidder should provide support for End to

End GetVPN/IP sec traffic on MPLS network.

4 Bidder should provide any to any configuration on MPLS VPN Network 5 Bidder should ensure RF antenna/pole

height should not be beyond 9 meter from the Terrace base.

6 End to end traffic categorization, bandwidth provisioning and prioritization for specific traffic as required by Bank.

7 The MTU (maximum transmission unit) size should be 1500 bytes.

8 Jitter of the connectivity should not be more than 10ms.

9 Bidders should support IPV4 & IPV6 addressing scheme.

10 Bidder should not consider VSAT/CDMA /2G/3G/4G/GPRS as last mile option from any TSP for Wired/RF/WiMAx feasible locations

11 Bidder Network should support multicast support in the MPLS . network.

12 Bidder network should able to provide Multi VRF environment. 13 Bidder‟ s network should support

dynamic routing protocols like Open Shortest Path First (OSPF), Border Gateway Protocol (BGP) Routing Information Protocol (RIP) etc.

14 Bidder should provide all monthly SLA reports (reports on parameters like loss, jitter, latency, availability, down-call from the commissioning date, bandwidth utilization for any duration, within the contract period, in the format desired by the Bank) from the bidders monitoring tool. packet


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15 Bidder should be able to configure Quality/Class of services in the MPLS Network as asked by Bank and at no extra cost to the Bank. Bidder should ensure all applications should be accessible including IP Phone communication through GETVPN/IPSec in required MPLS Network for all locations.

16 The minimum permissible signal strength is -55 dbm.

17 The external device should support IPv6. 18 The network of the TSP shall be capable

of handling incidents like distributed denial of service (DDOS), Brute force attack etc

19 Network Time Protocol Version 4 (NTPv4), Syslog, Ping, Trivial File Transfer Protocol, TFTP) and Secure Shell version 2 (SSHv2).

20 SNMPv3 support, Access control list (ACL) Support.

21 Bidder has to ensure complete data privacy and should use private IP addresses only. The bidder will ensure physical and/or logical segregation of Dena Bank network from that of other networks.

22 Bidder shall do adequately strengthened encryption algorithm to encrypt the entire data when it is traveling through the air

23 In case of radio frequency (RF) connectivity, bidder may provide point topoint or point to multi point connectivity on WiMAX, provided it adheres to the terms and conditions mentioned in the RFP, like committed bandwidth, security parameters etc.

24 The selected Bidder should comply with the Bank‟s IT and IS policy in concerned areas relevant to the RFP.

25 The selected Bidder should undertake to implement the observations /recommendations of the Bank‟ s IS-Audit,Security Audit Team or any other audit conducted by the Bank or external agencies and any escalation at no extra cost to the Bank. All upgrades /patches /firmware etc. shall be installed by the bidder promptly and at no cost to the Bank. It shall be the responsibility of the bidder to conduct all activities related to such upgrades etc.

26 The bidder should have a clear Disaster Recovery and Business Continuity Plan (BCP) in place for support services


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and should submit the BCP plan to the Bank. In case the Bidder does not have ready business continuity plan, he should undertake to implement business continuity plan within six months from the date of issue of the first Purchase order.

Specification for mast height <=3metres

27 Monopole tower should be used 28 A monopole tower should be guyed or

self- supported 29 Hollow, heavy duty, thick non-corrosive

steel tube , with high strength should be used

30 Weight of structure should be less than 30 Kg.

31 Deflection of antenna should be less than 05Cm for winds <=150Kmph

32 Total floor area covered by the installation should not be more than 2 square foot

Specification for mast height for more than 3metre and less than equal to 9 meters

33 Tower should be guyed and may be fitted with climbing rungs where necessary 34 Guyed masts may be in lattice, triangular

or square, tapered or straight, as well as monopole structural forms

35 Weight of structure should be less than 250 Kg.

36 Deflection of antenna should be less than 15Cm for winds <=150Kmph

37 Total floor area covered by the installation should not be more than 5 square feet excluding the guy wires.

Specification for mast height for more than 9 meters

38 Tower should be in lattice, triangular or square, tapered or straight 39 Base of the tower should be on a concrete

structure. If tower is erected on ground, should have a firm foundation made of good quality concrete structure of which minimum 1 meter part should be inside a pit in the ground.

40 Tower may be guyed and should be fitted with climbing rungs

42 Deflection of antenna should be less than 05Cm for winds <=150Kmph 43 Total floor area covered by the

installation should not be more than 9 square feet

44 Mast/tower and other hardware deployed at Dena Bank should have protection including anti climb system against birds, monkeys , other animals and external


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factors . 45 All structural components including washers, clips, nuts & bolts should be galvanized (anti rust) 46 Separate down conductors shall be installed from each tower to earth 47 Wires from the antenna should be

properly guided and firmly bound to mast 48 Outdoor wire should have proper

shielding from antenna till system room 49 Maintenance of the tower

50 Towers require regular maintenance for Purposes of early detection of deterioration and as a mandatory measure to prevent breakdowns and the attendant consequences. Engineers should visit and conduct health checkup of the tower in every first and third quarter or as and when called by branch. If anything is found to be faulty should be replaced/repaired without any cost to Bank

51 The top of mast or tower should be painted red. Rest of the pole, mast or tower should be painted blue (non gloss paint)

52 Tower should be painted every two years. 53 For every tower site, bidder shall keep a

maintenance log book and get signatures from branch for every preventive checkup visit. Log book should contain the following information: a. Installation Date b. Next preventive due dates c. Next Painting due dates d. Adhoc Maintenance dates e.Details of activity carried out and replaced parts f .Name and address of engineer

54 Bidder should not have any tie up arrangement with BSNL/MTNL/Sify/RailTel for the locations mentioned in RFP or additional/new Locations.


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54.5 Annexure A5 (Undertaking by Bidder) To: The Dy. General Manager (IT) Dena Bank, Dena Bhawan-B, Data Center Jogeshwari W, Opp Patel Estate, Mumbai – 400102, INDIA

Undertaking (To be submitted by all Bidder’s on their letter head)

We ________________________(bidder name), hereby undertake that-

As on date of submission of tender, we are not blacklisted by the Central

Government / any of the State Governments in India or any Financial Institution in India.

We also undertake that, we are not involved in any legal case that may affect

the solvency / existence of our firm or in any other way that may affect capability to provide / continue the services to Bank.

Yours faithfully, Authorized Signatories (Name, Designation and Seal of the Company) Date:


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54.6 Annexure A6 - Compliance to RFP terms & conditions

Sr. Clause details

Bidder's compliance Remark

s

No. (Yes/No)

1 Eligibility Criteria

2 Scope of Work

2 Completion Period

3 Liquidated Damages (LD)

4 Designing and implementation Plan

5 Proposal Process Management

6 Bidder Indication of Authorization to Bid

7 Taxes

8 Price Schedule

9 SLA for network

10 Payment Terms

11 Documentation

12 Proposal Format

13 Submission and Acceptance of Bidder Proposals

14 Overview of Evaluation Process

15 Exit Clause

Service Level Agreement and Non Disclosure

16 Agreement

17 Bid Validity & Repeat Order

18 No Erasures or Alterations

19 Modification and/or Withdrawal of Bid

20 Amendment of BID / RFP Document

21 No Commitment to Accept Lowest or Any Tender

22 Proposal Ownership

23 Proposal Process Management

24 Right to alter RFP

25 Cost of RFP

26 Bid Earnest Money Deposit (EMD)

27 Governing language

28 Governing law

29 Force Majeure

Governing Law and Disputes (Applicable in case of

30 successful bidder only)

31 Bidder’s Obligation

32 Indemnity

33 Limitation of Liability

34 Patents Rights

35 Confidentiality

36 Limitation on promotion


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37 General Terms & Conditions

38 Support/Service Details

39 Authorized Signatory

40 Cancellation of Contract

41 Termination Clause

42 Right to Audit

43 Contract Performance Guarantee

44 Inspection

45 Arrangements for Business continuity to the Bank

46 Order

Authorized Signatories (Name, Designation and Seal of the Company) Date:


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54.7 Annexure A7 – Letter of confirmation

(To be submitted on the letter head of the bidder company signed by the authorized signatory)

To The Dy. General Manager (IT) Dena Bank, Dena Bhawan-B, Data Center Jogeshwari W, Opp Patel Estate, Mumbai – 400102, INDIA

Dear Sir, .............................................................................................................. .............................................................................................................. Sub: Your RFP for MPLS VPN link – 2017

With reference to your above mentioned RFP, we hereby confirm that we will implement the network as per the details as given in the Annexure-F. Thanking you,

Yours sincerely,

(Signature & seal)

Place: Date:


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55 Annexure B (Bidder profile & other information) Details filled in this form must be accompanied by sufficient documentary evidence, in order to verify the correctness of the information.

Bidder Profile

Parameters Response Details of proof submitted

Name of the firm/Company

Year of establishment

Names of the Partners/Directors

Addresses

a) Head Office

b) Local Office in Mumbai

Contact person at Mumbai

a) Name

b) Telephone number

c) e-mail ID.

Financial parameters of bidder

Business Results Turn over Profit

2014-2015

2015-2016

2016-2017

(Only company figures need to be mentioned . Not to include group figures)

(Mention the above amount in INR only

No. of own support centers in India

(list along with addresses to be enclosed as per format given below **)

Out of above, number of own logistic centres

Details of links 500+ implemented and managed by the bidder

Name of the organization

24x7 operations

Project 1 Yes/No

Project 2 Yes/No

Project 3 Yes/No


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Details filled in this form must be accompanied by sufficient documentary evidence, in order to verify the correctness of the information.

Bidder Profile

SN Parameters Response Details of proof

submitted

1

Details of WAN projects implemented

Name of The customer

Year of commisioning

No. of leased lines/MPLS commissioned

Project 1

Project 2

Project 3

2

Bidder‟ s experience in setting up MPLS network (in years)

a) Experience in India

b) Number of large (>1000 links) Network Project implementation capabilities during last 5 years

c) Global experience

3 Details of MPLS link provisioning & maintenance.

a) Total link provisioned (for all customers)

b) Maximum no. of provisioning for a single customer

4 Whether ISO 9001 – 2000 certified for services

Yes / No

5 Details of Reference Sites implemented with MPLS

Customer name Duration of

MPLS implementation

6

Reference site-1

Reference site-2

Reference site-3


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Availability of Centralized Call center

Yes / No

7

Availability of automated & structured call escalation procedures at Call center

Yes / No

Authorized Signatories (Name, Designation and Seal of the Company) Date:


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56 Annexure – C Format of Bank Guarantee (To be valid for a period of 6 months from last day of RFP submission) To, The Dy. General Manager (IT) Dena Bank, Dena Bhawan-B, Data Center Jogeshwari W, Opp Patel Estate, Mumbai – 400102, INDIA Dear Sir, In response to your invitation to respond to your RFP for ------------------------------------------ ------------------------------------------- M/s __________________ having their registered office at _____________ (hereinafter called the „Bidder‟) wish to respond to the said Request for Proposal (RFP) for self and other associated bidders and submit the proposal for the MPLS/VPN links as detailed in the RFP document. Whereas the „Bidder‟ has submitted the proposal in response to RFP, we, the ____________ Bank having our head office ________________ hereby irrevocably guarantee an amount of Rs.50 lac (Rupees Fiftey Lac only) as bid security as

required to be submitted by the „Bidder‟ as a condition for participation in the said process of RFP. The Bid security for which this guarantee is given is liable to be enforced/ invoked: If the Bidder withdraws his proposal during the period of the proposal validity; or If the Bidder, having been notified of the acceptance of its proposal by the Bank during the period of the validity of the proposal fails or refuses to enter into the contract in accordance with the Terms and Conditions of the RFP . We undertake to pay immediately on demand to Dena Bank the said amount of Rupees three Lacs without any reservation, protest, demur, or recourse. The said guarantee is liable to be invoked/ enforced on the happening of the contingencies as mentioned above and also in the RFP document and we shall pay the amount on any Demand made by Dena Bank which shall be conclusive and binding on us irrespective of any dispute or difference raised by the bidder. Notwithstanding anything contained herein: Our liability under this Bank guarantee shall not exceed Rs.50 lac (Rupees Fiftey Lac only).

This Bank guarantee will be valid up to __________________; and We are liable to pay the guarantee amount or any part thereof under this Bank guarantee only upon service of a written claim or demand by you on or before ________________. In witness whereof the Bank, through the authorized officer has sets its hand and stamp on this _______________ day of __________________ at _________________.


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57 Annexure D (Confidentiality / Non Disclosure Agreement)

CONFIDENTIALITY / NON DISCLOSURE AGREEMENT This CONFIDENTIALITY AGREEMENT (the “Agreement”) entered into on this _ day of

and shall be deemed to have become in full force and effect from (the “Effective Date”). BY and between M/s.__________________ a company incorporated under the provisions of the Companies Act, _________ in force in India, having its registered office at ______________________________________________ (hereinafter referred to as “--------” or „Vendor” which expression shall, unless it be repugnant or contrary to the context or meaning thereof, mean and include its, successors and permitted assigns) of the ONE PART AND Dena Bank, a corresponding new Bank constituted under section 3 of Banking Companies ( Acquisition & Transfer of Undertakings) Act 1970 having its Head office at Dena Bank Dena Corporate Centre C-10, G-Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051 (hereinafter referred to as “Dena Bank” or “Bank” which expression shall, unless it be repugnant to the context or meaning thereof, mean and include its successors and permitted assigns), of the OTHER PART:

---------- and the Bank shall hereinafter jointly be referred to as “Parties” and individually as a “Party”. In this Agreement, “Affiliate” means any entity which from time to time Controls, is Controlled by or is under common Control with the relevant party or entity, where “Control” means having the ability (including, without limitation, by means of a majority of voting rights or the right to appoint or remove a majority of the board of directors) to control the management and policies of an entity. WHEREAS:-

A. Vendor inter-alia is engaged in the business of providing IT related solutions & services to various business entities in India & abroad.

. B. Dena Bank has agreed to disclose, transmit, receive, and/or

exchange certain “confidential information” to cover the business transaction between parties for the provision of services related to ” (“the

Purpose”) as more particularly described in Purchase Order no

, issued by DENA in favor of HP.


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NOW THIS AGREEMENT WITNESSTHE: 1. Interpretation: In this Agreement “Confidential Information” means all information belonging to a Party that is or has been disclosed to one Party (the “Receiving Party”) by the other Party (the “Disclosing Party”) in connection with the business transacted/ to be transacted between

the Parties. Confidential information shall also include any copy, abstract, extract, sample, note or module thereof. The Receiving Party may use the Confidential Information solely for and in connection with the business transacted/ to be transacted between the Parties.

Notwithstanding the foregoing, “Confidential Information” shall not include any information which the Receiving Party can show: (a) is now or subsequently

becomes or is in possession of the Receiving Party, legally and publicly available

without breach of this Agreement by the Receiving Party, (b) was rightfully in the

possession of the Receiving Party without any obligation of confidentiality prior to

receiving it from the Disclosing Party, (c) was rightfully obtained by the Receiving

Party from a source other than the Disclosing Party without any obligation of

confidentiality, (d) was developed by or for the Receiving Party independently

and without reference to any Confidential Information and such independent

development can be shown by documentary evidence, or (e) is disclosed

pursuant to an order of a court or governmental agency as so required by such

order, provided that the Receiving Party shall, unless prohibited by law or

regulation, promptly notify the Disclosing Party of such order and afford the

Disclosing Party the opportunity to seek appropriate protective order relating to

such disclosure.

2. Confidentiality: 2.01 Except to the extent as agreed herein, the Receiving Party agrees to regard, preserve and keep as secret and confidential all Confidential Information of the Disclosing Party or its clients or any member of their group disclosed under this Agreement. In maintaining confidentiality hereunder the Receiving Party agrees and accepts that it shall not, either on its own account or jointly with or for any other person, firm, company or any other entity, without obtaining the written consent of the disclosing party; i) disclose, transmit, reproduce or make available any such Confidential Information

to any person firm, company or any other entity other than its directors, partners, advisers, agents or employees, who need to know the same for the purpose of evaluating, preparing, considering, negotiating, advising in relation to or in furtherance of the purpose aforesaid; or

ii) use the Confidential Information for any purpose other than evaluating, preparing, considering, negotiating, advising in relation to or in furtherance of the purpose for which it is disclosed; or


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iii) disclose, announce or otherwise publicize the existence of its association with the Disclosing Party or the existence of the project with the Disclosing Party or any other arrangement (existing or possible) between the disclosing party, its clients or itself in connection with any project/assignment; or

iv) use any such Confidential Information for its own benefit or the benefit of others or do anything prejudicial to the interests of the Disclosing Party or its clients or any member of their group or their projects.

2.02 The Receiving Party also agrees and accepts that it may endeavor: i) use at least the same degree of care in safeguarding such Confidential

Information as it uses for its own Confidential information of like importance and such degree of care shall be at least that which is reasonably calculated to prevent such inadvertent disclosure;

ii) keep the Confidential Information and any copies thereof secure and in such a way so as to prevent unauthorised access by any third party;

iii) limit access to such Confidential Information to those of its (including its

Affiliates‟) directors, partners, advisers, agents or employees who are directly involved in the consideration/evaluation of the Confidential Information and bind each of its directors, partners, advisers, agents or employees so involved to protect the Confidential Information in the manner prescribed in this Agreement; and

iv) upon discovery of any disclosure or suspected disclosure of Confidential Information, to take reasonable effort to as per the circumstances, to inform the Disclosing Party of such disclosure in writing and immediately return to the Disclosing Party all such Information, in whatsoever form, including any and all copies thereof.

3. Return or destruction: The Receiving Party may, upon completion of the purpose mentioned aforesaid or at any time on receipt of a written demand from the disclosing party: i) immediately return all written Confidential Information and all copies thereof

provided to, or produced by, it or its advisers, as the case may be, which is in such party‟s possession or under its custody and control;

ii) to the extent practicable, but without prejudice to the obligations of confidentiality herein, immediately destroy all analyses, compilations, notes, studies, memoranda or other documents prepared by it or its advisers to the extent that the same contain, reflect or derive from Confidential Information relating to the other party;

iii) so far as it is practicable to do so (but, in any event, without prejudice to the obligations of confidentiality contained in this Agreement), immediately expunge any Confidential Information relating to the Disclosing Party or its clients or any member of their group or their projects from any computer, word processor or other device in its possession or under its custody and control.

Permitted disclosure: The provisions of paragraph 2 shall not restrict any disclosure required by law or by any court of competent jurisdiction, the rules and regulations of any recognized stock exchange or any enquiry or investigation by any governmental, official or regulatory body which is lawfully entitled to require any such disclosure provided that, so far as


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it is lawful and practical to do so prior to such disclosure, the Receiving Party shall promptly notify the other party of such requirement with a view to providing the opportunity for the Provider to contest such disclosure or otherwise to agree the timing and content of such disclosure. 4. Ownership of Information: Except to the extent as agreed herein, the Confidential Information and copies thereof, in whatsoever form shall at all times remain the property of the Disclosing Party or its clients and its disclosure shall not confer on the Receiving Party any rights (including any intellectual property rights) over the Confidential Information whatsoever beyond those contained in this Agreement. 5. No Representation: Neither the disclosure, transmission receipt or exchange of Confidential Information nor anything else in this Agreement will constitute an offer by or on behalf of the Disclosing Party or be construed as soliciting any business or organization changes or any assurance of any business commitment or an inducement to incur / undertake any obligations not specified herein and neither party will be under any obligation to accept any offer or proposal which may be 6. Remedies and Relief: The parties hereto acknowledge that remedies at law may be inadequate to protect the Disclosing Party or its clients against any actual breach of this Agreement by the Receiving Party, and, without prejudice to any other right and remedies otherwise available to the Disclosing Party or its clients, the Receiving Party agrees that Disclosing Party has a right to seek injunctive relief in its favor upon proof of actual damage and upon establishment of the fact that such actual damage has taken place due to reasons directly attributable upon the Receiving Party. Such injunctive relief shall be in addition to any other remedies available hereunder, whether at law or equity. Disclosing Party shall be entitled to recover its cost and fees, including

Advocate‟s fees, incurred in obtaining any such relief. Further, in the event of litigation relating to this Agreement, the prevailing party shall be entitled to recover its cost and expenses including Advocate‟s fees. 7. No Assignment: This Agreement shall not be assigned by either party, by operation of law or otherwise, without the prior written consent of the other party. This Agreement shall

inure to the benefit of and will be binding upon the parties‟ respective successors and permitted assigns.

8. Severability: In the event that any of the provisions contained in this Agreement is found to be invalid, illegal or unenforceable in any respect by a Court of competent jurisdiction, the validity, legality, or enforceability of the remaining provisions contained in this agreement will not be in any way affected or impaired by such a finding.


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9. Delay or Waiver: No delay or failure of either Party in exercising any right hereunder and no partial or single exercise thereof shall be deemed of itself to constitute a waiver or an expectation of non-enforcement of such right or any other rights hereunder. No waiver of any provision of this Agreement shall be valid unless the same is in writing and signed by the party against whom such waiver is sought to be enforced. A waiver or consent given by either party on any one occasion is effective only in that instance and will not be construed as a bar to or waiver of any right on any other occasion. 10. Notices: Notices as required by this Agreement shall be sent to the Parties at the addresses mentioned first herein above or such other addresses as the Parties may designate from time to time, and shall be sent by certified or registered mail with acknowledgement due on receipt. 11. Term This Agreement shall commence from the Effective Date of this Agreement and shall be valid for a period of ---------------- years therefrom. Confidentiality obligations under this Agreement shall continue to be binding and applicable without limit in point in time except and until such information enters the public domain, without breach of the agreement.. Either Party may terminate this Agreement for breach, if the defaulting Party fails to rectify the breach within the one month notice period issued by the non-defaulting Party. Upon expiration or termination as contemplated herein the Receiving Party shall immediately cease any and all disclosures or uses of Confidential Information ; and at the request of Disclosing Party, the Receving Party shall promptly return or destroy all written, graphic or other tangible forms of the Confidential Information and all copies, abstracts, extracts ,samples , notes or modules thereof. 12. Governing Law: The provisions of this Agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of courts in Mumbai. 13. Indemnity: The Receiving Party agree to indemnify and hold harmless the Disclosures against all costs, liability, losses and claims incurred by the Disclosing Party as a result of a breach of this Agreement. 14. Modification: Modification to any of the provisions of this Agreement shall be void unless it is writing and duly executed by Parties.


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15. Headings: The headings given herein above are for ease of reference only and shall not attach or have any effect/ meaning whatsoever contrary to what is stated in the agreement. 16. Counterparts: This Agreement has been signed in duplicate, each of which shall be deemed to be an original. The exchange of a fully executed Agreement (in counterparts or otherwise) by fax shall be sufficient to bind the parties to the terms and conditions of this Agreement. IN WITNESS WHEREOF THE PARTIES HERETO HAVE CAUSED THIS AGREEMENT TO BE EXECUTED BY THEIR AUTHORIZED REPRESENTATIVES ON THIS ______ DAY OF ____ _____ 2017_

Signed and delivered by

Signed and delivered by

M/s ___________________

Dena Bank

Signed by: Signed by:

Name ……………….……….………. Name …………….……….……………

Title ……………………….………. Title

……………………….………

in the presence of

………………….…………

………..….

in the presence of ………………….……………..………...


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58 Annexure E – (Format of Integrity Pact)

INTEGRITY PACT Dena Bank hereinafter referred to as “The Principal” And _________________________________________________ hereinafter referred to as “The Bidder/Contractor”

Preamble The Principal intends to award under laid down organizational procedures, contact against enquiry no. ……………………………………………………………………….. For ………………………………………… The Principal values full compliance with all relevant laws of the land, rules, regulation, economic use of resources and of fairness/transparency in its relations with its Bidder (s) and/or Contractor(s). In order to achieve these goals, the Principal will appoint an Independent External Monitor (IEM), who will monitor the tender process and the execution of the contract for compliance with the principle mentioned above. Section- 1- Commitments of the Principal

1. The principal commits itself to take all measures necessary to prevent corruption

and to observe the following principles:-

a) No employee of the Principle, personally or through family members, will in

connection with the tender for, or the execution of a contract, demand, take a

promise for or accept, for self or third person, any material or immaterial benefit

which the person is not legally entitled to.

b) The Principal will, during the tender process treat all Bidders(S) with equality and

reason. The Principle will in particular, before and during the tender process,

provide to all Bidder(s) the same information and will not provide to any Bidder(s)

confidential/additional information through which the Bidders (s) could obtain an

advantage in relation to the tender process or the contract execution.

c) The Principle will exclude from the process all known prejudiced persons.

2. If the Principal obtains information on the conduct of any of its employees which is

a criminal offence under the IPC/PC Act, or if there be a substantive suspicion in

this regard, the Principal will inform the Chief Vigilance Officer and in addition can

initiate disciplinary actions.

Section- 2- Commitments of the Bidder(s)/contractor(s)

1. The Bidder(s)/Contractor(s) commit themselves to take all measures necessary to

prevent corruption. He commits himself to observe the following principles during

his participation in the tender process and during the contract execution.


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a) The Bidder(s)/Contractor(s) will not, directly or through any other person or firm,

offer, promi8se or give to any of the Principal’s employees involved in the

tender process or the execution of the contract or to any third person any

material or other benefit which he/she is not legally entitle to, in order to obtain

in exchange any kind whatsoever during the tender process or during the

execution of the contract.

b) The Bidder(s)/Contractor(s) will not enter with other Bidders into any

undisclosed agreement or understanding, whether formal or informal. This

applies in particulars to prices, specifications, certifications, subsidiary

contracts, submission or non-submission of bids or any other actions to restrict

competitiveness or to introduce cartelization in the bidding process.

c) The Bidder(s)/Contractor(s) will not commit any offense under the relevant Anti-

Corruption Law of India, further the Bidder(s)/Contractor(s) will not use

improperly, for purpose of competition or personal gain, or pass on to others,

any information or document provided by the Principal as part of the business

relationship, regarding plans, technical proposals and business details,

including information contained or transmitted electronically.

d) The Bidder(s)/Contractor(s) of foreign origin shall disclose the name and

address of the Agents/ representatives in India, if any. Similarly the

Bidder(s)/Contractor(s) of the Indian Nationality shall furnish the name and

address of the foreign principals or associates if any. All the payments made to

the Indian agent/representative have to be in Indian Rupees only.

e) The Bidder(s)/Contractor(s) will, when presenting his bid, disclose any and all

payments he has made, is committed to or intends to make to agents, brokers

or any other intermediaries in connection with the award of the contract.

2. The Bidder(s)/Contractor(s) will not instigate third person to commit offense

outlined above or be an accessory to such offences.

3. The word “he/his” would include an individual or a partnership or a consortium,

which is a party to this agreement.

Section-3 – Disqualification from tender process and exclusion from future contracts. If the Bidder(s)/Contractor(s), before award or during execution has committed a transgression through a violation of section-2 above or in any other form such as to put his reliability or credibility in question, the Principal is entitled to disqualify the Bidder(s)/Contractor(s) from the tender process and take appropriate action.

Section 4-Compensation for damages


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1. If the principal has disqualified the bidder(s)/Contractor(s) from the tender process

prior to the award according to section 3, the principal is entitled to demand and

recover the damages equivalent to earnest Money Deposit/Bid Security.

2. If the Principal has terminated the contract according to section 3,or if the principal

is entitled to terminate the contract according to section 3,or if the Principal is

entitled to demand and recover from the Bidder/Contractor liquidated damages of

the contract value or amount equivalent to performance bank guarantee

Section 5-Previouse transgression

1) The Bidder/Contractor declares that no previous transgression occurred in the

last 3 year with any other company in India and outside conforming to the TII’s

anti-corruption approach including public sectors enterprise in India that could

justify his exclusion from the tender process.

2) If the bidder/contractor make incorrect statement on this subject, he can be

disqualified from the tender process and appropriate action can be taken..

Section 6- Equal treatment of all Bidder/contractors.

1. The principal will enter into agreements with identical conditions as this one

with all bidders and contractors.

2. The principal will disqualify from the tender process all bidders/Contractors

who do not sign this Pact or violate its provisions.

Section-7- Criminal charges against violating Bidder(s) Contractor(s)/ Subcontractor(s)

If the principal obtains knowledge of the conduct a Bidder, Contractor, Subcontractor or of an employee or representative or an associate of a Bidder, Contractor or Subcontractor which constitutes corruption, or if the principal has substantive suspicion in this regard, the Principal will inform the same to the Chief Vigilance Officer of Dena Bank.

Section 8- Independent external monitor/ monitors. 1. The Principal appoints competent and credible Independent for this Pact. The

Task Monitor is to review independently and objectively, whether and to what

extent the parties comply with obligations under this agreement.

2. The monitor is not subject to instructions by the representatives of the parties and

performs his functions neutrally and independently. Is will be obligatory for him to

treat the information and documents of the Bidders/Contractors as confidential. He

reports to the Dena Bank.

3. The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access

without restriction to all Project documentation of the Principal including that

provided by the Contactor . The Contractor. The Contractor will also grant the


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monitor, upon his request and demonstration of a valid interest, unrestricted and

unconditional access to his project documentation .The same is applicable to

Subcontractors also .The Monitors is under contractual obligation to treat the

information and documents of the Bidder(s)/Contractor(s)/Subcontractor(s) as

confidential.

4. The Principal will provide to the Monitor sufficient information about all meetings

among the parties related to the project provided such meetings could have an

impact on the contractual relations between the principal and the

Bidder/Contractor. The parties offer to the Monitor the option to participate in such

meetings.

5. As soon as the Monitor notices, or believe s to notice a violation of this agreement,

he will so inform the Management of the principal and request the managements to

can in this regard submit non-binding recommendation. Beyond this, the monitor

has no right to demand form the parties that they act in a specific manner, refrain

from action or tolerate action.

6. The monitor will submit a written report to the Dena Bank within 8 weeks from the

date of reference or intimation to him by the principal and should the occasion

arise, submit proposals for correcting problematic situations.

7. If the monitor has reported to the Dena Bank, A substantiated suspicion of an

offence under relevant IPC/PC Act, and Dena Bank has not, within the reasonable

time taken visible action to proceed against such offence or reported it to the

Chied Vigilance Officer, the monitor may also transmit this information directly to

the central vigilance commissioner.

8. The word ‘Monitor’ would include both singular and plural.

Section 9- Pact Duration

This Pact begins when both parties have legally signed it. It for the contractor 12 months after the last payment under the contract, and for all other bidders 6 months after the contract has been awarded. If any claim is made/lodged during this time, the same shall be binding and continue to be valid despite the lapse of this pact as specified above, unless it is discharged/determined by Dena Bank.

Section 10- Other provisions

1. The agreement is subject to Indian Law. Place of performance jurisdiction is the

Registered Office of the principal, i.e., New Delhi.

2. Changes and supplements as well as termination notices need to be made in

writing. Side agreements have not been made.

3. If the bidder contractor is a partnership consortium, this agreement must be signed

by all partners or consortium members.

4. Should one or several provisions of this agreement turn out to be invalid, the

remainder of this agreement remains valid. In this case, the parties will strive to

come to an agreement to their original intentions.


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5. In the event of any contradiction between the integrity Pact and its Annexures, the

Clause in the integrity Pact will prevail.

(For & On behalf of the Principal) (For & on behalf Bidder/Contractor) (Office Seal). (Office Seal)

Place………… Date…………. Witness 1: (Name & Address)__________________________________________________ __________________________________________________ ___________________________________________________ Witness 2: (Name & Address)___________________________________________________

___________________________________________________

Note: The above integrity pact to signed on judicial stamp of Rs.100/- and to be submitted with eligibility bid. This is mandatory and will be treated as pre-qualification criteria. Please note that if integrity pact is not submitted with eligibility bid, the offers will be summarily rejected and will not be considered for further evaluation.


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59 Annexure – F Technical Design Document

59.1 Solution Description Dena Bank proposes to have Telecom Service Provider for providing MPLS network for all its branches/offices in India. The core objective is to build redundancy in the existing network by procuring MPLS VPN links from an service provider (other than BSNL/MTNL/Sify/RailTel/Hughes VSAT). With this proposed connectivity, every location will have two direct paths to connect. Primary path will be through existing point-to-point Leased/MPLS-VPN circuit from BSNL/MTNL/Sify/RailTel/Hughes VSAT and alternate path will be through the proposed MPLS-VPN network. Both the paths will be used in active-active or active-passive mode. Presently around 1800+ branches are connected using MPLS Network of BSNL/MTNL/Sify/RailTel/Hughes VSAT. Presently we require connectivity from TSP for 801 branches as summary mentioned below. The TSP shall provide last mile using copper / fibre / RF / Wi-Max /4G broadband etc. Preferably last mile should be on wireline (Fiber/Copper) or wireless (RF/Wi-Max) wherever feasible. Backhaul links from Banks DC and DR sites to TSP POP shall be in Fibre / Copper only. 59.1.1 Present Network:

Branches are connected through BSNL/MTNL/Sify/RailTel MPLS cloud and Hughes VSAT. In case of failure of any backhaul link, traffic automatically routed through DR Backhaul links.


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59.1.2 Proposed Network:

Branches will be connected through the BSNL/Sify/RailTel MPLS cloud ,Hughes VSAT

and service provider‟s network and both will be active-active or active-passive configuration with auto failover. Bidder need to provide the dual backhaul link for MPLS network,at Data Centre Jogeshwari, and backhaul link for DR site at Bengaluru from different MPLS PoP. Also last mile should be from different service providers. The backhaul links will be in active-passive with auto failover at DC and DR sites.

Failover Scenarios at Data Centres:

Backhaul links provided by bidder at Data Centre (DC) may be used in active-active or active-passive mode depending on the technical feasibility.

When any backhaul link provided by service provider at any Data Centre fails then

traffic should flow from branches using other backhaul link at that DC.

When both backhaul links provided by serive provider at any Data Centre fails then traffic should flow through other Disaster Recovery (DR) backhaul link to the intended Data Center via interconnecting links.

Failover Scenarios at Branches:

Bank may use existing link and bidder link in active-active or active-passive mode. In case of any link goes down, traffic should automatically routed using alternnate link available in the branch.

59.2 General Terms and condition


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59.2.1 The Core MPLS backbone of service provider covering at least all the metros in India should be fully meshed. In addition to the core, the other part of MPLS backbone of the service provider covering all their POPs mentioned as above should have minimum mesh for full redundancy. The service provider should have minimum of 10Gbps core MPLS bandwidth. Network diagram/architecture along with undertaking is required to be provided as a proof by the service provider.

59.2.2 The Service provider MPLS VPN network should be fully isolated from Internet

traffic even if running on the same core/backbone. It is desired that same PE Router does not run both customer MPLS VPN traffic and Internet traffic. The MPLS-VPN network offered to the Bank should not carry any internet routes. Service provider has to provide network topology showing how internet is provided on MPLS cloud.

59.2.3 A separate VPN is to be created only for Dena Bank network and in no way

the VPN should be shared with other customers sharing the MPLS backbone. All routing at MPLS Backbone should be on Labels and no IP routing is acceptable. Dena Bank MPLS Network must be accessible to Dena Bank nodes only.

59.2.4 The service provider should ensure that major security features against

attacks as mentioned below are implemented in their network:

a. Protection against all kinds of attacks including DOS attacks, SYN attacks, smurf attacks etc.

b. Protection against all kinds of spoofing like VPN spoofing/IP spoofing etc.

59.2.5 There should not be any dependency on the service provider if Bank decides

to implement other VPN variants like DMVPN or any such technology.

59.2.6 Bank will consider the successful provision of the link subject to satisfactory Acceptance Test. The methodology for the test will be at the discretion of the Bank. However, the same will be shared with the Bidder / SP. Following tests may be adopted: a. BER test as per ITU standards. b. Normal PING test. The end to end latency between Bank's Routers at both

ends should be less than the limit specified above when ping with a load of 1 KB data. The packet drop should be less than 0.1% for wireline and less than 1% for wireless link.

59.2.7 Bidder should ensure that bandwidth subscribed by Bank is always available

for use. Bank may ask Bandwidth load test report from bidder for any link and same need to be provided.Also Bank may test the load on the links on time to time. In case of bandwidth subscribed by the branch is not available at any time, Bank may take necessary action against the Bidder i.e. Recovery of charges for differentiated bandwidth for that month or discontinuation of the service.


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60 Annexure G Unprized Commercial for sites

Proforma for Total link Summary- Part of Price Bid

Table A: L1 selection sheet.

(List of all branches/offices are mentioned in Annexure-I of this RFP) TABLE A1 – Price for Services and Bandwidth Sl. No.

Bandwidth Required No of locations

(A)

One Time Implementation Charges (OTC) (B)

Annual Recurring charges (ARC) per location (C)

Total charges for 5 years [D=AX(B+5XC)]

1 64 Kbps MPLS (Offsite ATMs)

D1

2 128 Kbps MPLS D2

3 256 Kbps MPLS D3

512 Kbps MPLS D4

4 1 Mbps MPLS D5

5 2 Mbps MPLS C6

7 2 onsite engineer on all working days

D7

TCO(Total Cost of Ownership) =C6+D1+D2+D3+D4+D5+D7

TCO

L1 will be decided on the above mentioned TCO. TCO will be calculated on the basis of above number of sites irrespective of current site feasibility of semi urban and rural sites by bidders. Optional (Future upgrades): Not Part of TCO

(Amount in Rupees) Sl. No.

MPLS VPN Bandwidth Required

No of locations (A)

Annual charges per location (B)

Total annual charges for the total locations (C=A*B)

1 4 Mbps MPLS VPN 40



4 100Mbps MPLS VPN 1

5 20 Mbps Internet Link 2

The price quoted is optional are not part of the TCO but mandatory to quote. Note: 1. All the above prices are in INR and exclusive of all taxes, Octroi will be paid extra. 2. The entire above price quoted should be valid of 5 years. 3. All above cost should be for QoS service(equivalent or better to Gold Service of BSNL) 4. Insurance need to be taken by bidder for each spare part and if any spare part got damage

than bidder need to change same without any cost to bank. However Bidder should also provide the rate for each component & unit price (inclusive of taxes) in RFP itself. If during the link utilisation period, units get damage for the reasons not attributable to the bidder and not covered under insurance than bidder need to provide field copy report duly signed by


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concerned branch , on the basis of which Bank would issue purchase order for procurement of spare part at the rate mentioned. If Bidder does not quote for a specific spare part then the value of the spare part would be considered as Zero.

5. For maximum limit of 10% branches locations where bidder is not able to provide Wired/RF/Wimax connectivity bidder may provide connectivity through other media. In such case payable rental will be 75% of quoted price for same bandwidth.

6. In case of bandwidth of VSAT, total dedicated pool bandwidth should be equal to number of locations multiplied by required bandwidth at each location.

7. For being selected, Bidders should ensure to provide quotes for all branches. 8. Bidder’s should ensure the above mentioned rate card will be valid till the expiry of the

contract. 9. The bidder has to strictly follow the serial number of Annexure -I of this RFP during price bid-

submission. 10. The above mentioned prices are inclusive of all required hardware for commissioning of links. 11. The above mentioned prices are inclusive of all required backhaul links (with redundancy) at

Bank DC, and DR site. 12. The above mentioned prices are Inclusive of all applicable taxes as per Government of India.

Only Service tax is payable extra as applicable on actual. 13. Bidder need to provide price for 64 Kbps and 128 Kbps link.Bidder that will provide least rate

for 64 Kbps and 128 kbps link is treated as L1 and same will be provision for providing connectivity at bank offsite location like ATM, E Lobby etc. In case L1 bidder is not able to provide feasibility than link will be given to L2 bidder and so on.

14. Bandwidth Upgrade Rates above 2 Mbps Bank would require higher bandwidth for some of its locations. The multiplication factors for the particular bandwidth, on the basis of which price of other bandwidths will be computed, are given below:

Bandwidth Category Multiplication

factor

2 Mbps Y (discovered

price) 4 Mbps 1.50 Y 8 Mbps 2.00 Y 16 Mbps 3.00 Y 20 Mbps 3.50 Y 30 Mbps 4.00 Y 40 Mbps 4.50 Y 50 Mbps 5.00 Y 60 Mbps 6.00 Y 70 Mbps 7.00 Y

Note: The bidder shall necessarily agree to the multiplication factor provided for the above bandwidths .e.g., the bidder will have to accept the multiplication factor for 4, 8, 60 etc Mbps and so on i.e +1 for 10 Mbps . However, in any case the charges will not exceed the TRAI prescribed charges/ceiling on charges for Point to Point connectivity or MPLS


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connectivity, whichever lower, for the bandwidth under consideration. Bidder should provide a declaration as a part of price bid for above rates.

Bank is asking the quote for 64 Kbps, 256 Kbps, 512 Kbps, 1 Mbps and 2 Mbps links in the price bid.Apart from the Bandwidth upgradtion mentioned above, Bank may initially place the order for higher bandwidth as per the upgrdation multiplication factor above. For example if Bank has asked for 256 Kbps link at a particular branch/office then while placing Purchase order, Bank may place for 1 MB or higher bandwidth and cost will be calculated according to the multiplication factor mentioned above in point no. a. Morever if Bandwidth asked in the PO for 512 Kbps link is greater than 2 Mbps then the value of Y=1.2OX and accordingly cost will be calculated as per point no. b. Authorized Signatories (Name, Designation and Seal of the Company) Date:


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61 Annexure H Priced Commercial offer for sites

Proforma for Total link Summary- Part of Price Bid

Table A: L1 selection sheet.

(List of all branches/offices are mentioned in Annexure-I of this RFP) TABLE A1 – Price for Services and Bandwidth Sl. No.

Bandwidth Required No of locations

(A)

One Time Implementation Charges (OTC) (B)

Annual Recurring charges (ARC) per location (C)

Total charges for 5 years [D=AX(B+5XC)]

1 64 Kbps MPLS (Offsite ATMs)

D1

2 128 Kbps MPLS D2

3 256 Kbps MPLS D3

512 Kbps MPLS D4

4 1 Mbps MPLS D5

5 2 Mbps MPLS C6

7 2 onsite engineer on all working days

D7

TCO(Total Cost of Ownership) =C6+D1+D2+D3+D4+D5+D7

TCO

L1 will be decided on the above mentioned TCO. TCO will be calculated on the basis of above

number of sites irrespective of current site feasibility of semi urban and rural sites by bidders. Optional (Future upgrades): Not Part of TCO

(Amount in Rupees) Sl. No.

MPLS VPN Bandwidth Required

No of locations (A)

Annual charges per location (B)

Total annual charges for the total locations (C=A*B)




4 100Mbps MPLS VPN 1

5 20 Mbps Internet Link 2

The price quoted is optional are not part of the TCO but mandatory to quote. Note:

1. All the above prices are in INR and exclusive of all taxes, Octroi will be paid extra. 2. The entire above price quoted should be valid of 5 years. 3. All above cost should be for QoS service(equivalent or better to Gold Service of BSNL) 4. Insurance need to be taken by bidder for each spare part and if any spare part got damage

than bidder need to change same without any cost to bank. However Bidder should also provide the rate for each component & unit price (inclusive of taxes) in RFP itself. If during the link utilisation period, units get damage for the reasons not attributable to the bidder and not covered under insurance than bidder need to provide field copy report duly signed by


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concerned branch , on the basis of which Bank would issue purchase order for procurement of spare part at the rate mentioned. If Bidder does not quote for a specific spare part then the value of the spare part would be considered as Zero.

5. For maximum limit of 10% branches in semi urban and rural locations where bidder is not able to provide Wired/RF/Wimax connectivity bidder may provide connectivity through other media. In such case payable rental will be 75% of quoted price for same bandwidth.

6. For maximum limit of 10% branches in semi urban and rural locations where bidder is not able to provide Wired/RF/Wimax connectivity bidder may provide connectivity through other media. In such case payable rental will be 75% of quoted price for same bandwidth.

7. In case of bandwidth of VSAT, total dedicated pool bandwidth should be equal to number of locations multiplied by required bandwidth at each location.

8. For being selected, Bidders should ensure to provide quotes for all branches. 9. Bidder’s should ensure the above mentioned rate card will be valid till the expiry of the

contract. 10. The bidder has to strictly follow the serial number of Annexure -I of this RFP during price bid-

submission. 11. The above mentioned prices are inclusive of all required hardware for commissioning of links. 12. The above mentioned prices are inclusive of all required backhaul links (with redundancy) at

Bank DC, and DR site. 13. The above mentioned prices are Inclusive of all applicable taxes as per Government of India.

Only Service tax is payable extra as applicable on actual. 14. Bidder need to provide price for 64 Kbps and 128 Kbps link.Bidder that will provide least rate

for 64 Kbps and 128 kbps link is treated as L1 and same will be provision for providing connectivity at bank offsite location like ATM, E Lobby etc. In case L1 bidder is not able to provide feasibility than link will be given to L2 bidder and so on.

15. Bandwidth Upgrade Rates above 2 Mbps Bank would require higher bandwidth for some of its locations. The multiplication factors for the particular bandwidth, on the basis of which price of other bandwidths will be computed, are given below:

Bandwidth Category Multiplication

factor

2 Mbps Y (discovered

price) 4 Mbps 1.50 Y 8 Mbps 2.00 Y 16 Mbps 3.00 Y 20 Mbps 3.50 Y 30 Mbps 4.00 Y 40 Mbps 4.50 Y 50 Mbps 5.00 Y 60 Mbps 6.00 Y 70 Mbps 7.00 Y

Note: The bidder shall necessarily agree to the multiplication factor provided for the above bandwidths .e.g., the bidder will have to accept the multiplication factor for 4, 8, 60 etc Mbps and so on i.e +1 for 10 Mbps . However, in any case the charges will not exceed the TRAI prescribed charges/ceiling on charges for Point to Point connectivity or MPLS


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connectivity, whichever lower, for the bandwidth under consideration. Bidder should provide a declaration as a part of price bid for above rates.

Bank is asking the quote for 64 Kbps, 256 Kbps, 512 Kbps, 1 Mbps and 2 Mbps links in the price bid.Apart from the Bandwidth upgradtion mentioned above, Bank may initially place the order for higher bandwidth as per the upgrdation multiplication factor above. For example if Bank has asked for 256 Kbps link at a particular branch/office then while placing Purchase order, Bank may place for 1 MB or higher bandwidth and cost will be calculated according to the multiplication factor mentioned above in point no. a. Morever if Bandwidth asked in the PO for 512 Kbps link is greater than 2 Mbps then the value of Y=1.2OX and accordingly cost will be calculated as per point no. b. Authorized Signatories (Name, Designation and Seal of the Company) Date:


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62 Annexure I - Details of the sites

Added separately as excel sheet. 64 Annexure J – Address Deatils for DC & DR sites

1 Data Center (DC) Ctrls Data Cente, Mahape, Navi Mumbai.

2 Diasaster Recover Center (DR)

Dena Bank DR Site, Sify Ltd A 303, 3 rd floor, Cyber Park, Plot no 76, 77 Doddathogur Village Electronic City, Phase 1 Bangalore 560100

65 Annexure K – Format of Performance Bank Gurantee

It will be shared with successful bidders.


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66 Annexure L – EDP officers for Zonal Offices

Edp Officer

SR NO Zone IT Officer Mobile No Email Id

1 AHMEDABAD

Rajesh Kumar/Abhinav Risav

7818054214/7818053677 [email protected]

2 ANAND Dipak 9925074911 [email protected]

3 BANGALORE

Manasa Bharadhwaj/Manikandan Mahalingam

9986503227/9538898593 [email protected]

4 BHAVNAGAR

Arpita Adhvaryu/Rizwanuddin

Ansari 7567888766/99

09738205 [email protected]

/[email protected]/

5 BHOPAL

Rashmi Kulkarni/Ab

hishek Verma

7024110213/7024110212

[email protected]/[email protected]

6 BHUJ

DIVYENDRA

CHAUHAN/SACHIN MIRANI

9099010115/9909805089 [email protected]

7 CHENNAI Joeman 9739574119 [email protected]

8 DEHARADUN Narendra

Rana 7060408804 [email protected]

9 DURG Shubra Sinha 9864041874 [email protected]

10 GANDHINAGA

R Dharamraj 9909970141 [email protected]

n

11 HYDERABAD Padmini

Priya Injeti 8886423469 [email protected]

12 JAIPUR

Naresh Soni/Jitendr

a 8955867975/97


13 KOLKATA

Samarpita Mitra/Shush

ant 9432684674/90


14 LUCKNOW Piyush/Ram 7607770091/97


15 LUDHIANA Shikha/Vish

al Chugh 9115907008/91


16 MEHSANA Yogabrata

Gountia/Par9909962462/82


mailto:[email protected]





mailto:[email protected]/[email protected]















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tha Majumder

17 MUMBAI CITY Mahesh kumar 9819784374 [email protected]

18 MUMBAI.SUB

URB B. VIKRAM 8879275252 [email protected]

n

19 NAGPUR

Vinay Varbude/Vis

hal Wase 7066028718/70


20 NASHIK

Mr. Shailendra

Dufare/yashwant

7798288705/9545196481

[email protected]/[email protected]

21 NEWDELHI Manish/Raje

sh/Sivani

8527274610/9312987968/


22 NORTH INDIA Vikas

Sharma 9876105436 [email protected]

23 PATNA Shashi

Bhushan 7541808 705 [email protected]

24 PUNE Deepika/Ro

hit 9167538597/88


25 RAIPUR Nisha

Vaishnav 7389943191 [email protected]

26 RAJKOT Hitesh Sheth 9825749013 [email protected]

27 SURAT Suman 8460923620 [email protected]

28 THANE Hemant 9987107661 [email protected]

29 VADODARA Abhik Ghosh 7567888651 [email protected]

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DENA BANK REQUEST FOR PROPOSAL (RFP) FOR ......suppliers”, to participate in the competitive...

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