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Demystifying Social Features in SharePoint 2013

Kanwal Khipple

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Welcome to SharePoint Saturday Houston

• Please turn off all electronic devices or set them to vibrate.• If you must take a phone call, please do so in the hall so as not

to disturb others.• Thanks to our Title Sponsor:

Thank you for being a part of the 4th Annual SharePoint Saturday

for the greater Houston area!

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Thanks to all our Sponsors!

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Microsoft Gold Partner

Leader in the SharePoint industry for User Experience

Talented staff including SharePoint MCM & MVPs

BrightStarr.com

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Kanwal Khipple• Proud Father, Husband, evangelist, SharePoint

Strategist• VP of Consulting, BrightStarr• Passionate and always learning• SharePoint MVP 2009-2013– Co-Founder & Organizer for SharePoint Saturday

Toronto– Co Founder of Toronto SharePoint Business User

Group

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Please Leave Feedback During Q&A• If you leave session

feedback and provide contact information in the survey, you will be qualified for a book, ebook or DVD giveaway.

• Scan the QR Code to the right or go to bit.ly/spshou75

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Show of hands

• What version of SharePoint are you running?• Planning on upgrading?• What are the driving factors that force the

upgrade?

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SharePoint sucks, why?• The product is not meeting technical expectations• We are not seeing the business value• Users prefer other tools• The product is not meeting functional

expectations• Users don’t like the SharePoint experience

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Current State• Over 50% of enterprises implemented activity

streams that included micro blogging• Stand-alone enterprise micro blogging had less

than 5% penetration• Over 70% of IT-dominated social media initiatives

will fail.

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Future Predictions• 2014 - social networking services will replace e-

mail as the primary vehicle for interpersonal

communications for 20% of business users.

• 2015 - only 25% of enterprises will routinely utilize social network analysis to improve performance and productivity.

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30%Email

34% SME

27%Meeting

What’s the ROI on Social?

• Harder to measure metrics than better collaboration and idea generation

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Social with MySites

Feature Walkthrough

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Goals for SharePoint• Conversations make connections• People are always available• Context enriches interactions• You always know what’s happening

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User Profile Service• Edit Profiles

– Ask me about… (expertise list)• Tags & Notes• Organizational Charts• Audience Targeting• Following a tag• Tagging an item• Birthday celebration• Job title change• Workplace anniversary• Updates to Ask Me About• Posting on a note board

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Newsfeed• Displays social information• Aggregated view of the last

20 items, in reverse chronological order

• Shows what you are following

• Shows who you are following• Shows your trending tags

• Everyone shows the last 20 posts or replies across all users, not just the people you follow

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Privacy impacts the social experience

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Personal Site – personal view

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About Me – private view

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About Person

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Someone else’s profile?

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Follow People

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Follow People & Notification

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Follow Documents

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Follow Sites

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Follow Tags

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Trending Tags?

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Task Aggregation

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SkyDrive Pro• Store and Organize• Share files and folders• Synchronize files & folders

* The SkyDrive link at the top of your Office 365 or SharePoint 2013 pages is an abbreviation of SkyDrive Pro. This refers to your SkyDrive Pro library.

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Search with Social?

The “X” factor

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Ranking Model

Static RankQualityFreshness

Query Time RankTerm FrequencyTerm Distance

The “X” Factor The User

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The “X” Factor

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Communities

Feature Walkthrough

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Community Portal• A directory of Community Sites for users to search

for and discover communities of interest.

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Community Sites• This forum experience enables community

members to contribute information and to ask for help from other members

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Community Sites• Communities use categories to organize discussions• Visitors

– can view the discussions – become members of the community to contribute

• Moderators– manage the community by setting rules– reviewing and addressing inappropriate posts– marking interesting content as featured discussions, and so on. – assign gifted badges to specific members to visually indicate that the

member is recognized as a specific kind of contributor in the community, such as an expert or a moderator.

• Reputation Management - each community contains information about member and content reputation– which members earn when they actively post in discussions– when their content is liked, replied to, or marked as a best answer.

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Social without MySites

Possible?

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How Do You Do That?• Clean install of SharePoint 2013• Only provision user profile service• Do not provision MySite Hosts

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What you don’t get?• No MySites• No News Feed integration• No SkyDrive integration• No Mentions• No Hashtags• No Community Portals and Community Sites

integration with your News Feed

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My Settings page• Users have the ability to change their profile

properties (at a site collection level)

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Click to edit Master title style

YAMMER AND OFFICE 365 INTEGRATION

Hot off the Press!

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Basic Integration• Link to Yammer.com• Yammer app

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Deeper Integration• Single Sign-On (SSO) • Seamless Navigation

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"What should I use for social - Yammer or the SharePoint newsfeed?"Go Yammer! – Jared Sparato

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How to Drive Value from Social

Answer: Part art and part science

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Tasks

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Tasks

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Subject Matter Experts?

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Badging

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Click to edit Master title style

LIMITATIONS

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Limitations• You can’t @ mention sites

– only users – you have to either post a microblog from a site, or choose from sites that you are following from the Share With menu option at the top of your My Site Newsfeed.

• You can’t easily insert videos or documents – into your microblog posts like with photos; you have to add them

as links (meaning they exist elsewhere already).• You can only interact with an activity that originated as a

microblog– either on a My Site Newsfeed or a Team Site Newsfeed)

• you can’t like or reply to an activity that is a notification – (i.e., a document that you are following is edited, or a colleague

that you are following starts following a site or liked a post).

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Limitations• You can’t see what changes are made to documents that you are following

– only that they were modified – and you can’t preview the document in your Newsfeed.

• You can’t send private messages using Newsfeeds or microblogging – Team Site Newsfeeds are restricted to those that have at least read access – you’ll

have to continue to use email for private messages.• You can’t create custom activity streams

– you can’t tailor activity streams based on specific tags, users, or anything else. Everything that you follow shows up in one activity stream in reverse chronological ordering with no filtering available.

• Document thumbnails and previews are only available for Office documents (when linked in a microblog post).

• Notification of changes to documents on a Team Site (or any other list or library item on the site) do not show up on the site’s Newsfeed– notifications of changes to documents that you are following will show up in your

My Site Newsfeed – following a Team Site will not also automatically follow all of its documents for you

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Social Maturity Model• Determine where your organisation is on the Social

maturity model • Present a vision that you can take back to your team of

what your organisation has to gain by embracing Social• Describe how content optimisation, multi-channel

management and sales automation fits into the Social framework

• Provide practical, step-by-step advice for implementing Social strategies with your website

• Describe the differences between quality and quantity analytics measurement, and its impact on the customer experience

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Lessons Learned• Is your organization even ready for social?• Start small and leverage features carefully• Focus on what value each feature brings– Not what features you can turn on

• Adoption– Foster Viral Adoption– Engage with early adopters– Achieve that through value

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Thank You

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Kanwal Khipple• VP of Consulting, BrightStarr• kanwal@brightstarr.com• 1-888-777-6850 x130• 832-803-8596

• @kkhipple – personal twitter account• @SharePointBuzz – 10k followers receive latest

SharePoint related tweets• LinkedIn – Let’s do business together! Connect with me

professionally• Facebook – connect with me personally

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Please Leave Feedback During Q&A• If you leave session

feedback and provide contact information in the survey, you will be qualified for a book, ebook or DVD giveaway.

• Scan the QR Code to the right or go to bit.ly/spshou75

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Information• Speaker presentation slides will be available at

bit.ly/GoSPSHOU within a week

• The Houston SharePoint User Group will be having it’s next meeting Wednesday April 17th. Please join us at www.h-spug.org

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Thank You

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Thanks to all our Sponsors!