Demonstrating the Value of CSR – Metrics, Costs, and Benefits Matthew Gardner, Sustainserv, Inc. New Hampshire Businesses for Social Responsibility Portsmouth, NH

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Who we are

- 10 years young, 12 people in two offices

- Global experience – worked in Europe, Asia, Americas, Africa

- Strong quantitative abilities

- Strategy and stakeholder engagement experience

- Practical focus , strong academic foundation

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Some clients:

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Sustainserv Process and Deliverables

Understand

Sustainability Assessments Benchmarking

Interviews/Focus Groups Materiality Assessment Carbon Footprints/LCA Supply Chain Analysis

Implement

Strategy Development Key Performance Indicators

Data Management Carbon Management

Design for Environment Sustainable Supply Chain

Communicate

Internal Communications Board/CEO Positions

Brand Image CR Reporting (GRI)

Environmental Reporting Website Concepts

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What is "Sustainability"?

Environment Society

Economy

Drivers of Corporate Sustainability

Transparency

Measuring your Footprint

Efficient Infrastructure

Evolutionary/Revolutionary Improvements

Stakeholder Engagement

Supply Chain Management

Life Cycle Approach

New Business Models…

Sustainability Indicators

Value of Indicators

• Establishes baselines

• Enables benchmarking for comparability

• Allows setting priorities and goal-setting

• Promotes accountability

• Strengthens strategic planning

• Improves internal and external communications

• Tracks impacts – including financial

Metrics must be….

• Representative

• Understandable

• Relevant

• Comparative

• Quantifiable

• Time-based and Normalized

• Unbiased and Validated

• Standardized

• Leading and Lagging

Global Reporting Initiative

Economic Environmental Social

• Economic

Performance

• Market Presence

• Indirect Economic

Impacts

• Materials

• Energy

• Water

• Biodiversity

• Emissions,

effluents and

waste

• Impacts of

products and

services

• Compliance

• Transport

• Overall

Labor Practices Human Rights Society Product

Responsibility

• Employment

• Labor and

Management

relations

• Occupational

health and

safety

• Training and

Education

• Diversity and

equal

opportunity

• Investment and

procurement

• Non-

discrimination

• Freedom of

association and

collective

bargaining

• Child labor

• Forced labor

• Security

practices

• Indigenous

rights

• Community

Impacts

• Corruption

• Public policy

• Anti-competitive

behavior

• Compliance

• Customer health

and safety

• Product and

service labeling

• Marketing

communications

• Customer

privacy

• Compliance

Sustainability “Materiality”

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However…..

• Not all actions need be quantifiable

• Consider tangible vs. intangible benefits

• Visible vs. background activities

• Is ROI the best metric?

• What other metrics/methods are important?

• How do you communicate the value?

Our Speakers

• Alex Lamb, VP for North America, TruCost

• Herb Parkhurst, Senior Manager, Plant Services

New Hampshire Ball Bearings

• George Parmenter, Manager of Sustainability

Programs, Hannaford Supermarkets

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Sustainserv – Sustainability Strategy and Management | Sustainability Communications

Sustainserv GmbH

Gartenstrasse 25

8002 Zürich

Tel.: ++ 41 43 322 10 10

Sustainserv, Inc.

311 Summer Street, 3rd Floor

Boston, MA 02210

Tel.: ++ 1 617 330 5001

www.sustainserv.com

info@sustainserv.com