Demonstrating IT Relevance to BusinessAligning IT and Business Goals with On Demand Automation Solutions

Robert LeBlancGeneral ManagerTivoli SoftwareIBM

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Adaptive . . . Organic . . . Real Time. . . On Demand

An on demand business is an enterprise whose business processes

—integrated end-to-end across the company and

with key partners, suppliers and customers—can respond with

flexibility and speed to

customer demand, market opportunity or external threat.

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How do you begin the journey to on demand?

Flexible Financial & Delivery Options

ENTRY

ENTRY

Where you start depends on YOUR organization’s priorities.

Increasing flexibility is a key—business models, processes, infrastructure, plus financing and delivery

BusinessTransformation

IT Operating

Environment

Business P

rocesses

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Reduce complexity and cost of IT

management based on business

policies through automation

and virtualization technologies.

Business flexibility through integration of

people, processes and information within

and beyond the enterprise

On Demand Automation Helps You Build an On Demand Operating Environment

Infrastructure Management

Integration

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Demonstrate and Measure IT Value to the Business

Demonstrate Business Value with On Demand Automation

On Demand Automation Manage and optimize operational processes

and IT services based on business policies by automatically sensing and responding to changes

Improve Service Levels (QoS)

Increase Business Flexibility toSupport Change & InnovationReduce Cost and

Increase Productivity

Source: e-business on demand attributes and capabilities study, IBM 2003

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Business and Technology Trends Driving On Demand AutomationRapid

Introduction of New Technology

Grid Computing Pervasive Devices SOA VoIP Video Conferencing Web Services Wireless Networks

Business ExpectsMore from IT

Facilitate faster, more predictable service

Achieve app efficiencies, support faster growth

Compliance with security policies

Increase competitiveness Reduce time to market

Shifting Paradigms Forcing Silos to

Break Down

Compliance Life-Cycle

Management Security Threats Virtual Organization

On Demand Automation

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A Structured Approach is Key to Achieving On Demand Automation Success

Manual processes Ad hoc practices Reactive and tactically aligned Resource intensive

Automated processes Local expertise Proactive and Predictive Automated provisioning

Integrated processes Best practices Automated, self managed

environment Dynamic provisioning

IT Focus Business Focus

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34

5

BasicManaged

PredictiveAdaptive

On Demand

Element Management

IT Service Management

On Demand Management

Levels of On Demand Automation

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On Demand Automation: Tangible and Lasting Benefits

Predictive-AdaptiveBasic-Managed

Time

Maturity Cycle

Department effort in weeks

Individual effort in days

On Demand Automation

Service Level Predictability

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Relationship of Technology Adoption to Process

Elapsed Time

Mat

uri

ty C

ycle

On Demand Automation

Process

Technology Adoption

Technology Adoption

Process

Basic

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Process

Technology Adoption

On Demand Automation: Basic to On Demand

Mat

urity

Cyc

le

Mat

urity

Cyc

le Configuration MgmtAsset Mgmt

Automated Release Management Security Management Service Continuity Management

Transaction PerformanceStorage MgmtAccess MgmtUser Provisioning

Load Distribution Orchestration Virtualization

Elapsed Time

Event AutomationHelp Desk

Resource MonitoringUser MgmtSoftware DistributionInventory

Federated Identity MgmtCapacity AnalysisAutomated Problem

Resolution

Elapsed Time

Service MgmtAvailability MgmtCapacity Mgmt

Incident MgmtProblem Mgmt

Change Mgmt

Source: 2003 Tivoli Customer Study, Management Insight Technologies

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Govern

Intelligent Orchestration

Web Infrastructure Orchestration

Correlate Event Management System Automation Workload

Scheduling Capacity Planning Provisioning Business Service

Management

Sense

Inventory Monitoring Remote Management Access Management Directory Integration Backup / Restore Virtualization

Improving IT Operations Improving Business Flexibility

Based on IT Process Models (ITIL, CMM, etc.)

Improve Service Levels (QoS)

Increase Business Flexibility toSupport Change & InnovationReduce Cost and

Increase Productivity

Levels of Automation

IntegratedData Model

Change

Provisioning Distribution Identity Management Information

Integration Business Integration

On Demand Automation Addresses your Needs

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New On Demand Automation Offerings and Partners!Increase productivity, business flexibility, and service levels

Improving IT Operations Improving Business Flexibility

Infrastructure Simplification

Identity Management

System Automation

Provisioning (Storage, Server, Software, Grid)

Patch ManagementTest Environment

15 new OPAL partners

Virtualization Engine

Compliance offerings

Industry Offerings

IGS Automation Assessment

Intelligent Orchestration

“IBM is the most credible sponsor of On Demand Automation – 88% of respondents likely or very likely to invest in blueprint”

— SWG MI Study 2004

Sense GovernCorrelateChange

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Key Takeaways!

Rapid Introduction of

New Technology

Business ExpectsMore from IT

Shifting Paradigms Forcing Silos to

Break Down

Business processes must keep pace with technology adoption

Provide a secure, available and resilient infrastructure that meets the increasing service-level requirements and changing business priorities.

Horizontally integrated processes are required to meet business priorities

On Demand Automation

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Take the next steps now!

on demand automation helps you move to the on demand world

1. Get educated Case studies User groups & Networking Visit the IBM Solution Center at GigaWorld

2. Develop your strategy Reduce Cost Improve Service Levels Increase Business Flexibility

3. Assess your strengths Talk to your IBM sales rep or business

partner about an on demand Automation Assessment

4. Get started Pilot on demand automation projects