Democratic innovation

A system for democratic innovative public services

The Democratic SocietyThursday, 6 January 2011

What we want

• Better services • More flexible services• More responsive services• A two-way democratic conversation• All for less cost

“More of the same”

will not achieve this.

Nor will “less of the same”

Thursday, 6 January 2011

Innovators PublicServices

Citizens

What we want

Magic could happen here


Where we are


Citizens

Ideas without contextEnergy dissipates after events

Don’t know the language services speak

Don’t understand which problems really need solving

Ideas don’t scale

Culture & structures unsuited for innovationLearning and change is ad hoc, not systemicConnexions within services are poor; beyond are almost non-existentService design poorly suited to citizens’ needs

Passively surveyed not actively involvedPeople speak for them, not with them

Frustrated, disillusioned and underused



Citizens

Service need, resources, data

& contextIdeas &

enthusiasm

Need, aspiration, direction

& legitimacy

Contribute



Citizens

Tested ideas that can really

transform systems

Support, spacefor development &

prototyping,resources

Understanding,better services,& greater civicgovernance

Receive



Citizens

How? Prepare infrastructure

Find themNetwork them

Understand their skillsTeach them context

Prepare for system-wide collaborationOpen up information & dataUnderstand service problems & citizen experienceBecome learning organisations

Enthuse them for participationMake them an agent not a recipient

Create better democratic conversationsGive opportunities for them to govern, not

just to respond



Citizens

How? Connect partners and agents

EventsCampaignsEngagement

CuratingMentoring

Mainstreaming

InformationCo-decision

Co-designCo-productionGovernance


Innovators

PublicServices

C

Different places, different initial interests



Citizens

Different needs, different support, such as:

UniversityChamber of Commerce

Joint venturesConsultants Internal “positive deviants”

Voluntary organisationsSocial enterprises


Different situations, different solutions, such as:


Citizens

Solution in Battersea:Online engagementData and numbers

Less face to face

Solution in Birkenhead:Lots of face-to-faceDiscussion and presentationNot much online



Citizens

But the goal is the same

Co-design and co-productionWhole-system action Citizen governanceSystemic reflection

& learning

Magic is happening


Resources are needed for


Citizens

Breaking down organisational barriersOpening data and processActively shifting the culture

Energising and campaigning for participationCreating agency

Connecting discussions

Information provision/exchange

Support for developing the best ideasCreating conversations that locate ideas

in the public service environment

Creating and informing innovators

A prize fund

Turning citizens into innovatorsTeaching innovators about their area

Networking the place for magic, co-design & co-production

Citizen governance & debateIndependent guarantor


Resources could come from


Citizens

LG bodies, GovernmentPublic servicesInnovation fundsSIBsCorporations

Citizens, families and communitiesCSR

Innovation fundsPhilanthropists

Government/public services

Public services

SIBsCSRInnovation funds

UniversitiesPhilanthropists

Innovation fundsInformation-based businesses

PhilanthropistsPublic services

Universities


Citizens

I

Results: the citizen view

PS

I know how Ican be a citizen

I understand and can influencepublic services

I can take responsibility for services

and outcomes I care about

I know whereto take my ideas

I can accessdata betterI help shape

my locality


Public services

C

Results: the public service view

I

We co-produce

We see and use national and local innovation

We understand whatresidents want/need

We have a network of engaged

“friends of the service”

We co-design

We harness local capabilitiesand energy


Innovators

C

Results: the innovator view

PSI support co-production

I have access toresources for good ideasI understand what

citizens want

I co-design

Services listento me

I understand and can influencepublic servicesI create value for my locality


Democratic innovation

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