Citizen journalism for, with and by the citizens - City wikis in Germany
Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can...
Transcript of Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can...
![Page 1: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/1.jpg)
Demand Side Planning: Citizens as Protagonists in Metropolitan Planning and
Governance
![Page 2: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/2.jpg)
I. FRAMING THE ISSUE
2
![Page 3: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/3.jpg)
Impact Analysis of Citizen Engagement and Development Outcomes
Analysis of recent literature reveals:
• Mixed evidence of impact of citizen engagement on high level development goals such as poverty reduction
• Evidence that citizen engagement can improve outcomes in areas such as:
Improved service delivery (strong)
Better public financial management (solid)
Ensuring good governance and anti-corruption (mixed)
Social inclusion of marginalized and vulnerable groups (mixed)
Environmental protection and natural resource management (mixed)
• Understanding context factors both on the supply (government) and demand (citizen) side is critical to designing citizen engagement for improved results [enabling environment, stakeholder analysis, political economy analysis]
3 Source: OPCS +
![Page 4: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/4.jpg)
The Link to Development Results Examples: Civil Society led Participatory Budgeting in Brazil
• Impact analysis* of Participatory Budget in Brazil showed:
– Index of progress in poverty reduction for the indigent was increased by 73 percentage points in municipalities implementing Participatory Budgeting
– Progress towards universal access to municipal water increased by 33 percentage points in municipalities implementing Participatory Budgeting.
*Alsop et al, World Bank: Data from 5,507 Brazilian municipalities comparing those that adopted PB with those that did not, and controlling for conditions, selection bias and heterogeneity
4
![Page 5: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/5.jpg)
Government National Unions Endusers
Residential Consumers
National Government Trades Union Congress
Non-Residential Consumers
Ministry of Finance Civil Servants Association
SLT Customers
Ministry of Energy Ghana Bar Association
VALCO
NDPC Interest Groups
Irrigation Farmers
Ghana Water Co. Ltd. Association of Ghana Industries
Civil Society Organisation
Ghana Chamber of Mines
Utilities Consumers Association of Ghana
Political Parties
VRA/NED Ghana National Association of Consumers
New Patriotic Party
ECG ISODEC
National Democratic Congress
TICO Energy Foundation
Convention Peoples Party
Regulators Media
Peoples National Convention
PURC Development Partners
Others
Energy Commission World Bank
IMF
DfID
DANIDA
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
26
27
28
29
30
31
32
33
0
34
0
25
Stakeholder Analysis
![Page 6: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/6.jpg)
Effects of Tariff Reforms
Neutral Harm/OpposeBenefit/Support
Infl
ue
nc
e o
ve
r d
ec
isio
n
Lo
w
Hig
h1
2
3
4
5
6
7
8
9
10
1112
13
141516
17
18
19
20
21
22
23
24
26
27
28
29
30
3132
33
034
0
1
Close to Elections
![Page 7: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/7.jpg)
Effects of Tariff Reforms
Neutral Harm/OpposeBenefit/Support
Infl
ue
nc
e o
ve
r d
ec
isio
n
Lo
w
Hig
h
1
2
3
4
5
6
7
8
9
10
1112
13
141516
17
18
19
20
21
22
23
24
26
27
28
29
30
3132
33
034
0
1
For Initiative to Move Forward
Organized, Influential and Opposed
![Page 8: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/8.jpg)
Effects of Tariff Reforms
Neutral Harm/OpposeBenefit/Support
Infl
ue
nc
e o
ve
r d
ec
isio
n
Lo
w
Hig
h
1
2
3
4
5
6
7
8
9
10
1112
13
141516
17
18
19
20
21
22
23
24
26
27
28
29
30
3132
33
034
0
1
For Poverty Impact
Not Organized, Not Influential and Harmed For Example: - Renters in housing to be appropriated who may be pushed to peri-urban areas
![Page 9: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/9.jpg)
Effects of Tariff Reforms
Neutral Harm/OpposeBenefit/Support
Infl
ue
nc
e o
ve
r d
ec
isio
n
Lo
w
Hig
h
1
2
3
4
5
6
7
8
9
10
1112
13
141516
17
18
19
20
21
22
23
24
26
27
28
29
30
3132
33
034
0
1
To Establish Broad Support
Not Organized, Not Influential But will Benefit - Often the target of ICT enabled direct citizen interaction systems
![Page 10: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/10.jpg)
Citizen’s Role in the Metropolitan Space: Reflecting Back
• Partners in creating enabling environment – Advocacy [i.e. for public investments in large trans boundary projects] by CSOS – New
York RPA Tunnels
• If engaged early on, potential to create more equitable spatial planning – Metropolitan perspective makes some less visible stakeholders visible in the process [for
example exiles to the peri-urban areas] but others said special [non-poor] interests dominated stakeholder “citizen” role…
• Protagonists in Design and Planning Urban Space [Rio, Kisumu, Sao Paulo..] – Who has access to planning data? How understandable ? Tested perception? [Info
Graphics] – And key potential blocking point [land use, “NIMBY”, resettlement, political opposition
to changing footprint, “bring public in early on for PPP”]
• Primary Actor – Behavior – Traffic, environmental issues, housing – Participatory, crowd-sourced monitoring [Rio and WAZ]
• Client Responsive Service Delivery – Authorizing Environment for Sustainability [fees/tariffs for metro, BRT. Ex Karachi Metro.]
![Page 11: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/11.jpg)
Methods of Engagement & Common Challenges
• Cascading “up” committees, consultations – Quality Varies – Representativity – who is considered a stakeholder? – Challenge in aggregating interests – Capture [political parties, special interests/developers, individual CSOs]
• Proxy organizations – civil society – Depends on support base for CSOs and alignment (or not) of interests – Coalition building
• Direct Engagement [i.e. voting, ICT enabled interaction] - Time, money and scope for in-depth two way engagement on complex issues
• Strategies:
– Better, more interactive and early public information & Info Graphics [Rio, RPA] – Combining individual engagement via technology with in-person representative engagement
[Rio Grande do Sul, van goes to poorer areas with wiki surveys on policy options] – Representative consultations [NYC]
![Page 12: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/12.jpg)
EXAMPLES
![Page 13: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/13.jpg)
Peru Bus Rapid Transit Lima
- Mayor with 85% approval - Project Manager makes the
case that urban transport, mega project is different, is “disruptive”
- Works with bus rapid transit authority, Metropolitano, to engage in neighborhood level two-way consultations to reduce risk
- Set up independent feedback site
- Levels of disaggregation matter in soliciting feedback
13
Risk Mitigation & Grievance Redress
![Page 14: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/14.jpg)
The Internet 1965 Connections 2011
![Page 15: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/15.jpg)
• Boston: Incremental Engagement
– Chief of Staff to Mayor Menino: “311” focused on generating trust on simple things – potholes – to create a trust for more difficult engagement on resettlement on the “big dig”
![Page 16: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/16.jpg)
Using 311 Based Platforms Beyond the Municipal Boundary
![Page 17: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/17.jpg)
© 2013 The World Bank Group, All Rights Reserved.
Systematizing citizen information
15
![Page 18: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/18.jpg)
© 2013 The World Bank Group, All Rights Reserved.
Voz Eléctrica [Electricity Voice]
13
![Page 19: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/19.jpg)
© 2013 The World Bank Group, All Rights Reserved.
Voz Eléctrica [Electricity Voice]
14
![Page 20: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/20.jpg)
© 2013 The World Bank Group, All Rights Reserved.
Available channels
15
![Page 21: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/21.jpg)
© 2013 The World Bank Group, All Rights Reserved.
Corruption map
17
Service Quality map
![Page 22: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/22.jpg)
Citizen Generated Data on Electricity Outages = Equity of Service Levels by Area and Why
19 Copyright © WORLDBANK LAC derechos reservados
![Page 23: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/23.jpg)
© 2013 The World Bank Group, All Rights Reserved.
Electricity circuits
19
Los Girasoles: Pendiente por Rehabilitar Los Minas Sur: Rehabilitado
![Page 24: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/24.jpg)
![Page 25: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/25.jpg)
Twitter Accounts with Most Activities
32 Copyright © WORLDBANK LAC derechos reservados
@edenorte @CDEEE_RD @VozElectrica @EdesurRD @EdeesteRD
@CDEEE_RD
![Page 26: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/26.jpg)
Most Influential Actors in Twitter Social Media on Energy in the Dominican Republic
33 Copyright © WORLDBANK LAC derechos reservados
![Page 27: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/27.jpg)
TRANSPORT Uruguay
![Page 28: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/28.jpg)
Uruguay Context
• 74% of Uruguayans used the internet in 2014 on a regular basis (=2.4 million people)
• 60% connected to internet via mobile phone
• 1.9 million Facebook users
28
![Page 29: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/29.jpg)
29
![Page 30: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/30.jpg)
The Platform
30
![Page 31: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/31.jpg)
Systematic Citizen Engagement System in Roads + Transport
• Uptake by Centro de Atencion Ciudadano
• Link to Ministry MIS system so responses are automatically tracked
• Training on Platform
• Real time analysis
• “Crowd Source” complaints
• Tracks response
• Public
• Benchmarking
• Working group formed within MTOP
• Distinct Practices in Departments
• Definition of “client” and “norms”
• Protocol
• Analysis of Existing Formal, Informal Practices by Dept
• Complaints- response
• Institutional culture
• Jurisdiction mapping
• Baseline Diagnostic
Shifting Institutional
Culture
Linking to Systems + Evaluation
Leveraging Technology
31
![Page 32: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/32.jpg)
32
![Page 33: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/33.jpg)
33
![Page 34: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/34.jpg)
Status and Category Available to Public in Real Time
34
![Page 35: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/35.jpg)
Crowd Sourcing of Feedback
35
![Page 36: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/36.jpg)
Status of Response
36
![Page 37: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/37.jpg)
• http://www.elobservador.com.uy/noticia/294154/habilitan-control-social-sobre-rutas-y-buses-a-cargo-del-mtop/
37
![Page 38: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/38.jpg)
THANK YOU!
![Page 39: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/39.jpg)
![Page 40: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/40.jpg)
![Page 41: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/41.jpg)
CATEGORIES
41
![Page 42: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/42.jpg)
CATEGORIES
42
![Page 43: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/43.jpg)
CWhat is Citizen Engagement (CE) and where do we need it?
Enabling Environment
Policy and Planning
Budgets/
Expenditures
Services/Public Goods
Access to Information Laws Laws governing CSOs,
Information Audit
CSO Councils, Observatories, Citizen comment on sector
reform, etc..
Participatory budgeting Procurement monitoring Social audit public works
Scorecards, ICT Enabled Grievance mechanisms, citizen report cards, etc.
…
Citizens engage across a broad spectrum
43
![Page 44: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/44.jpg)
LCR Growth in Internet, Social Media
9%
33%
26%
13%
19%
Facebook Users in LCR (2012) 168 million, most under 34
16 to 17 18 to 24 25 to 34 35 to 44 Other
• Growth in parallel conversation
![Page 45: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/45.jpg)
![Page 46: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/46.jpg)
Purposes of Citizen Engagement
1. Risk Mitigation, Grievance
3. Collaborative Problem Solving
2. Democratizing Monitoring
46
4. ICT Transformati
on
Scale
![Page 47: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/47.jpg)
Systematic Citizen Engagement System in Roads + Transport
Diagnostic Shifting
Institutional Culture
Linking to Systems + Evaluation
Leveraging Technology
47
![Page 48: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/48.jpg)
wbg target on beneficiary feedback
Incorporating “Beneficiary Feedback in 100% of projects that have clearly identifiable beneficiaries”
Incorporating Citizen Engagement in all FY 15 PAD and ISR by FY18
http://pdu.worldbank.org/sites/pdu2/en/about/PDU
Operations Policy and Country Services 48
![Page 49: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/49.jpg)
LCR Growth in Internet, Social Media
9%
33%
26%
13%
19%
Facebook Users in LCR (2012) 168 million, most under 34
16 to 17 18 to 24 25 to 34 35 to 44 Other
• Growth in parallel conversation
![Page 50: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/50.jpg)
Yet Trust in Government Has Not Increased
0
10
20
30
40
50
60
70
2004 2008 2012
Trust in National Government (LAPOP) (% population scoring 5 or higher on a 1 to 7 scale of trust)
Colombia
Mexico
Brazil
Guatemala
Peru
![Page 51: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/51.jpg)
Construction of the first metro line in the Andean mountain range, in a densely populated, urban area with UNESCO world heritage status Soc. & Env. Risk
New municipal company that wanted to breed acceptance and citizen ownership through participation Participa! http://participa.metrodequito.gob.ec/
Objectives:
ICT GRM in Transportation - Quito Metro
![Page 52: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/52.jpg)
Front end
![Page 53: Demand Side Planning: Citizens as Protagonists in ... · • Evidence that citizen engagement can improve outcomes in areas such as: Improved service delivery (strong) Better public](https://reader035.fdocuments.in/reader035/viewer/2022081600/605b62e082389f324b6527ac/html5/thumbnails/53.jpg)
ICT-enabled GRM platform – Honduras Water Sector
http://honduras.akora.com.mx/
Stakeholders:
• national water and sanitation regulator (ERSAPS)
• the Finance Secretariat (our counterpart in an ongoing water decentralization project under implementation since 2007, known as PROMOSAS)
• service providers
• 9 municipal governments
• civil society from eleven municipalities from across the country