8/13/2019 Delta Loan Tracking System

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Software Reviews 2005

Delta Loan Tracking System

Delta Informatics

ABOUT SOFTWARE REVIEWS

Reviews are sponsored by CGAP and managed by HorusDevelopment Finance in coordination with the vendor and atleast 3 customers. Customer opinions and productspecifications are a part of this review, and are available atwww.cgap.org/technology.

Neither CGAP nor the participating vendor assume responsibility for thecompleteness or accuracy of any information contained in this report, or will beliable for any damages, or losses suffered due to decisions based on theinformation provided in this report.

Participants

Gabriel Metz(Review Writer)

Delta Informatics(Vendor)

Customers:

Jordan Micro Credit Company ***

Anonymous ***

Anonymous **

INSTITUTIONAL FIT

Size: Suited for Arabic-speaking, small and medium microfinance institutions (upto 25,000 customers).

Budget: Suited for regional MFIs will ing to co-invest in further adaptations

IT Expertise Required: Knowledgeable Oracle database administrator needed. Apossible alternative would be to seek an ASP (application server provider)agreement with the vendor to manage the system remotely. Vendor provides on-site implementation.

Functionality: Loans only: individuals, groups (but not at members level),companies. The product cannot accommodate MFIs with interest bearing savingsproducts. The Loan Tracker System can be integrated with the vendorsAccounting module and other modules (Assets, Treasury).

SUMMARY

Country of Product Development: Jordan

Number of MFIs where the software has been implemented: 8

Pros:

Software and support available in Arabic and English

Vendor is close to its regional customer base (Middle East), with the capacity toadapt the software to customer specific requirements

Robust and reliable technology

Cons:

Limited functionality: Without integration with the Delta Accounting module, theLoan Tracker system is restricted to customer management and loan portfoliotracking.

Limited customer base (8)

Relatively new product (first release in 2002) with a limited number of reports.Heavy vendor support necessary for implementation.

Works only with an Oracle database. Not suited for institutions with ruralbranches lacking reliable telecommunications links.

8/13/2019 Delta Loan Tracking System

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Software Reviews 2005

RATINGS (from= poor to = best)

Functionality: (* *) Covers the core loan portfolio tracking needs of small to medium MFIs

with multi-branch, multi-cost-center features. Client management is comprehensive and

has many fields for collecting information about micro-enterprises. However, the MFI

cannot add new, user-defined indicators. There are no real savings and cash management

features. The Loan Tracker System can be fully integrated with other Delta Informatics

modules: Accounting, Budget, Share management, Assets.

Ease of Use: (* *) Screens are clear, but navigation and online help are basic, and could

be more user-friendly. Users can choose between Arabic and English. Other languages

could be added by the system administrator after translation.

Management Reporting: ( ) Loan Tracking System provides only a limited set of

standard reports, including indicators, ratios per branch and consolidated reports.

Additional reports require extra development and Oracle Discoverer knowledge.

Services: ( ) Customers say that Delta Informatics provides a good level of support, and

that its team has a good knowledge of microfinance. Support is available only in Arabic

and English. Delta Informatics has the capacity to dedicate more technical resources if

required, but there are no installation and training partners yet; and Delta Informatics has

no experience outside the Middle East.

Technical Capabilities: ( ) The software can only be used with an Oracle database

and Oracle tools. This limits its audience to institutions ready to work on such a high-level

platform or willing to outsource the system. The most recent version is Web-enabled,

allowing users to connect from anywhere, provided they benefit from good Internet

connectivity.

INSTALLATIONS (BY REGION)

Middle East and North Africa (8)

See Product Specificationsat www.cgap.org/technology for installations by country

COST SUMMARY

5 user licenses minimum: USD 15,000; additional users: USD 1,000USD 1,200(excluding Oracle server cost)

Accounting module: 5 user licenses minimum: USD 10,000, additional user: 750

Maintenance: 15% per year

User training: USD 200 per trainee (24 hours training); technical training: USD 300per trainee (12 hours training)

Customizations by Delta developers: USD 50 per hour

MORE INFORMATION AVAILABLE AT WWW.CGAP.ORG/TECHNOLOGY

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