Delta airlines - Gamification in training and development - Manu Melwin Joy
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DELTA AIRLINES Gamification in Training & Development
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Transcript of Delta airlines - Gamification in training and development - Manu Melwin Joy
DELTA AIRLINESGamification in Training & Development
Prepared By Manu Melwin Joy
Assistant ProfessorSCMS School of Technology and Management
Kerala, India.Phone – 9744551114
Mail – [email protected]
Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public forms and presentations.
DELTA AIRLINES• Ryan Mizusaki, manager of
information technology at
Delta, shared the full story of
how Delta arrived at a gamified
training plan to learn about
flight culture development
adopted by 98% of its trainees.
DELTA AIRLINES• Since its launch in October
of 2012, Ready, Set, Jet has
experienced huge success in
training and educating at
Delta, boasting high
employee engagement rates
and information retention.
DELTA AIRLINES• The main goal was to
help front-line
reservation
representatives improve
knowledge, customer
service and selling skills.
DELTA AIRLINES• The game teaches
participants about
Delta’s hubs, business
partners (such as car
rental companies) and
policies.
DELTA AIRLINES• Participants can earn
badges and send travel
“souvenirs” to other
players.
DELTA AIRLINES• It turned a mundane task
most employees dread
into a challenging,
competitive game that
engages users while they
complete their training.
DELTA AIRLINES• Delta was able to fund a
portion of the game
development cost by selling
product placement to its
partners, allowing the
company to launch the
game for less than $100,000.
