Page | 1

Page | 2

Page | 3

TABLE OF CONTENTS

ABOUT MDI GURGAON ....................................................................................................... 4

ABOUT DELPHIQUE ........................................................................................................... 5

THE SECRETARY’S NOTE .................................................................................................... 6

ACKNOWLEDGMENTS ......................................................................................................... 7

DELPHIQUE 2013-14 ........................................................................................................ 8

INAUGURATION ................................................................................................................. 9

DAY 1 ............................................................................................................................ 11

1. IBM, HR ANALYTICS ..................................................................................................... 12

2. WESTERN UNION, FINANCE - OPERATIONS ...................................................................... 16

DAY 2 ............................................................................................................................ 18

3. EVALUESERVE, IT-ANALYTICS ........................................................................................ 19

4. PRICEWATERHOUSECOOPERS ANALYTICS ...................................................................... 22

5. FORTIS, HR HEALTHCARE ............................................................................................ 27

Day 3 ............................................................................................................................ 30

6. BRITANNICA ENCYCLOPAEDIA MARKETING ..................................................................... 31

7. EXCHANGE4MEDIA, COMMUNICATION ............................................................................ 35

VINCENZA – B-PLAN COMPETITION ................................................................................. 41

VALEDICTORY CEREMONY ................................................................................................ 44

TESTIMONIALS ................................................................................................................ 45

MEDIA COVERAGE ........................................................................................................... 47

TEAM DELPHIQUE 2013-14 .............................................................................................. 49

DELPHIQUE MEMBER PROFILES ........................................................................................ 51

DELPHIQUE 2014-15 ...................................................................................................... 53

Page | 4

ABOUT MDI GURGAON

Established in 1973, Management Development Institute (MDI) Gurgaon is one of the premier business schools of India. Over 40 years, MDI has carved a unique position for itself in delivering management education to both executives and graduate students. Located in a picturesque, serene, 40 acre campus, it provides just the right environment to step away from the mundane world to quietly imbibe, peacefully introspect, and ultimately learn. With Gurgaon emerging as the choice destination of the corporate world, MDI provides the added advantage to its community and the corporate world. MDI has three post-graduate programmes of management, human resource and international management, four programmes for executives and two doctoral programmes. The B-school has the country’s largest exchange programme and is the first to launch an International summer university. It is also the first B-School in India to be internationally accredited by AMBA (Association of MBAs), UK. MDI makes significant contributions in both the academic and corporate worlds through its incisive research and through its training programs thus translating best practices from academia to industry. It has more than 70 full time and 105 visiting faculty of National and International acclaim. Faculty members have maintained their area of focus on certain topics and have established their expertise and credence in the area. MDI has constantly endeavoured to grow and consolidate its global network. It has focused on designing practice oriented learning and a contemporary industry-focused curriculum, driven by our strong corporate interface. This unique blend of MDI's global perspective and industry linkage contribute to bringing best practices to corporate, through training programs and action-centric research. With these efforts, MDI is consistently ranked among top 10 B-Schools in India. We are committed towards creating a community which is vibrant and which provides a lifelong learning experience and professional development.

Page | 5

ABOUT DELPHIQUE

Delphique is MDI’s National Management Convention hosted every year. The name has been derived from the ‘Delphi’ method, which is used by experts for forecasting and decision making. In the 18th year now, Delphique is India’s only B-school event which focuses on strong research in various domains of management. The convention brings together more than 70 corporate leaders from different management backgrounds and thus ensures an enriching learning experience for all involved. It is the Perfect platform for people from the Industry (knowledge partners and panellists), academia and the student community to interact and discuss their perspectives regarding various issues in all the different verticals of management. Famously known as the Red Carpet event of MDI, Delphique is a confluence of three events: Research Panel Discussions – Stalwarts from the industry, eminent faculty and the brightest young minds exchange ideas and critically evaluate various issues pertaining to several domains like Marketing, Finance, Operations, Analytics, Communications etc.. The quality of research is ensured by domain-specialist faculty who provide mentor-ship to the students. To increase the value of the research, there is a high profile panel discussion on the research by experienced industry practitioners. Vincenza – A Business Plan competition to promote spirit of entrepreneurship among students, under the watchful eye of experts and interested investors. Cerebro – Cerebro is the National Case Study Challenge. This competition has been designed to give students real life cases of well-known companies in the industry and see what perspectives students of India’s best B-School minds can give. As a student-driven initiative, Delphique offers a unique platform for comprehensive corporate interaction and access to research on contemporary business issues through engaging panel discussions, merging theory and practice in a way very few forums do.

Page | 6

THE SECRETARY’S NOTE Now it’s my turn to share the deep thoughts down my heart. 45 corporate delegates from top ranks of 32 organizations came to Delphique 2013 – 14. 76 students conducted research for the eight panels. All these projects involved extensive primary research and the sample size achieved in the amount of time given is absolutely mind boggling. To cite an example, Team Britannica interviewed more than 50 schools with a sample size bigger than 5500. All our Knowledge partners and panellists are not just happy but delighted. The panel discussions saw interesting perspectives which stimulated challenging questions from audience and I’m sure it must have been a wonderful learning experience for the students at MDI. Delphique 2013 - 14 stands as a testimony of words from the Convention mentor Prof. Gita Bajaj “At MDI, anything is possible. There is tremendous potential that can

create wonders with constructive collaboration and dedicated determination to achieve”. We thank our sponsors Jindal Power - Title sponsor, Powergrid – Associate sponsor for supporting us in the convention. Then, we thank our Knowledge Partners Britannica, Western Union, IBM, Deloitte, Evalueserve, PwC, Fortis and Exchange4media, who not only provided us with the research projects to work on, but also have given us the guidance and the resources for the research teams to work on and helped us conduct this convention successfully and meaningfully. We also thank our case study partner Cognizant and B-plan partners MyBox, IAN, 91Springboard and Sternfisher Media partners – Businessworld, MBAClubIndia, KnowAfest and Twenty19.com and Merchandise partner Logo Impressions for supporting us. I take this opportunity to thank all our corporate delegates who despite being in high profile positions and tight schedules have taken out time for Delphique. Their insights and contribution is what Delphi method stands for and that is what makes Delphique a success. When a toddler learns to walk, he needs a helping hand to hold on. At MDI, our helping hand is no one but our faculty mentors. Despite having a hectic workload, they have taken out time for guiding our research teams. We also thank our alumni who helped us reach some of the eminent panellists who visited Delphique this year. Their tremendous efforts are commendable. These thoughts are coupled with the 50 voices which worked round the clock, facing several hurdles, several dilemmas, sacrifices, and moments of joy and moments of sadness. Every day was a challenge and every moment was filled with excitement in the last six months. I met some of the most wonderful persons in my life and I can never forget the experience of working with this team. This team created wonders in record time and I need not explicitly speak about that. Congratulations Team Delphique on that and I’m very confident that you can take it to a greater horizon next year! One and half years ago, on 27th June, I wondered what I would take away from here during my induction week. Today I’m proud to say that I’ll be taking a lifetime memory – Dephique 2013-14. Signing off – Santosh Garbham, Secretary, Delphique 2013 -14

Page | 7

ACKNOWLEDGMENTS

Success is never achieved alone. It is achieved only through the combination of team efforts and support and motivation of the people around them. For the success of Delphique 2013-14, we would like to thank each and every person who has contributed in making this event the success it was. We deeply appreciate the constant support given by the Director Sir, Prof. Mukul Gupta and thank him for encouraging us to go ahead with all our endeavours. Any talk of encouragement is incomplete if we don't thank the Dean, Prof. Ashok Panjwani, who constantly motivated us. The guidance and wisdom of a lot more experienced person is invaluable while handling an event of such a huge magnitude. We thank Prof Gita Bajaj, our convention mentor, for the concern and involvement she has shown towards the event. It's not untrue to say we would have had a tough time organizing this entire event without her knack for spotting loopholes and her meticulous planning. We were constantly encouraged by Prof. Anil Anand Pathak, Chairperson, Students Affairs for organising the student driven event. We can't thank him enough, for the interest he has shown in the event, and for being always ready to take time out for us. We would also like to thank all the faculty mentors who were always there for the students, constantly guiding and supporting them during their research.

Professor Jyotsna Bhatnagar Professor P C Biswal Professor Meeta Dasgupta Professor N P Singh Professor Sajal Ghosh Professor Ritu Srivastava Professor Kirti Sharma

We would also like to thank the panellists for having agreed to come over and share their insights regarding the functioning of corporate entities, and the sponsors for showing their complete trust in the institute. All these in conjunction with the effort of the students helped in the making the event a grand success.

Page | 8

DELPHIQUE 2013-14

The 17th edition of MDI’s flagship National Management Convention, Delphique, was held between 3rd and 5th January, 2014, on the theme Humanitatis Obsequim, which means “Service to Humanity”. The three day convention is a confluence of three events – The Knowledge Panel discussions, Vincenza – A Business Plan competition cum mentorship programme and Cerebro - A National case study competition on “Entry Strategy for Wealth Management Firm in India”. Delphique 2013-14 got extensive corporate participation from knowledge partners such as PricewaterhouseCoopers, Western Union, IBM, Fortis, Encyclopaedia Britannica, Evalueserve and Exchange4Media. With topics ranging from the Analytics and its impact on employee engagement and employee retention to Greening Advertising in Media and Entertainment, the presentations of student research and the subsequent discussions by industry practitioners redefined our points of view. Industry stalwarts from BCG, GE, Ernst & Young, Facebook, Axis Capital, JWT, AON Hewitt, Facebook, Aricent, AbsolutData, Times OOH and Group M discussed on the research topics and the issues faced by the industry. The case study competition Cerebro partnered with Cognizant with a case on Entry Strategy for Wealth Management Firm in India. It saw participation from over 300 teams and finally IMT Ghaziabad, MDI Gurgaon and IIM Kozhikode bagging the top three positions respectively. The b-plan competition Vincenza partnered with Indian Angel Network, 91 Springboard, Sternfisher and My Box. The competition received over 100 submissions and saw ISB Hyderabad bagging the first position. The convention also witnessed support from giants like Jindal Power, Powergrid and Coca-Cola. It got extensive coverage in Hindustan Times, Hindu Business Line and Business World. Other media partners such as Impact, MBAclubindia, Twenty19, Knowafest and CoolAvenues also covered the event. In such a way, we students at MDI are aspiring to be the budding managers of tomorrow; to learn business practices and implement them in the best possible way. And this industry interaction and mentorship helps us to imbibe the learnings fruitfully.

Page | 9

INAUGURATION The inauguration was presided over by Prof. Mukul Gupta (Director) and Chief Guest - Mrs. Renana Jhabvala, Padma Shri awardee and Chairperson of SEWA (Self-Employed Women’s Association), who spoke of the dire need for economic prosperity, but not at the cost of unruly competition. Co-operation, she said, has to be the key driver for this change. The ceremony was also graced by Prof. Gita Bajaj (Chairperson, PGPM), Prof. Jyotsna Bhatnagar (Chairperson, PGP-HRM), and Prof. Anil Anand Pathak (Chair, Student Affairs).

Chief Guest Ms. Renana Jhabvala

A Padma Shri award winner and Chairperson of SEWA, Self-Employed Women's Association, Ma'am has been extensively involved in policy issues relating to poor women and the informal-economy. She was instrumental in forming SEWA Bharat a National Federation of SEWAs now in nine states of India and is presently President, SEWA Bharat. She initiated SEWA in Delhi 2000 and is Founder of SEWA Delhi. She has been active at the international level & represented SEWA at the International Labour Organisation (ILO) and other international forums. At the South Asia level she was instrumental in forming Home Net South Asia bringing together organisations in South Asian countries. She is one of the founders of WIEGO (Women in Informal Employment and Organizing) based at Harvard University, USA. Ma’am has been active in many Government committees and task forces which have formulated policies ranging from National Policy for Street vendors to the Law for Social Security of Unorganised Workers. At present she is Member, Prime Minister's National Skill Development Council and Member, Steering Committee on Urbanization, Indian Planning Commission.

Page | 10

Prof. Mukul Gupta Director, MDI

Dr. Mukul Gupta has been with MDI since 2000 as a Professor of Marketing and has held various administrative positions, heading every academic activity at some point in time. It was under his leadership that MDI had become the largest provider for Executive Education amongst all business schools in India and the best globally networked Business School in India. In 2012, he was inducted on the panel of international assessors for global AMBA accreditation. He is a member of the Executive Board of AMDISA (Association of Management Development Institutions in South Asia) for 2013-15. He is also a member of the SAQS (South Asian Quality Assurance System for management education institutions in the South Asia Region) Council. He serves as a member of the Technical Advisory Committee, Department of Scientific and Industrial Research, Ministry of Science and Technology, Government of India. He has international consulting experience and has been a member of various policy and academic bodies like Board, I2E (Idea to Execution) Sawyer Business School, Suffolk University, Boston, USA, Advisory Board, Programs in Healthcare Management & Insurance Studies, School of Business, University of Connecticut, USA, Jury, New Product Innovation Competition, Suffolk University’s Business School, Boston, USA (2008 & 2009).

Prof. Gita Bajaj Delphique Convenor

Dr. Bajaj is a Ph.D. (Business Administration) from AMU and an E & C engineer (with distinction) from Thapar Institute of Engineering & Technology, Patiala. In 2010, she completed GCPCL at Harvard Business School, Boston USA and is an HBS Affiliate. Dr Bajaj is a licensed Practitioner of Neuro Linguistics Programming (NLP). She is a prolific writer and along with a colleague, she was bestowed a Gold Medal for writing the Best Case All India in the ISB IVEY Case Writing Competition 2010. Prior to joining MDI in 2003, she worked in the industry for 12 years. Her assignment with the Hindustan Times was as the Editor HT Horizons and HT Careers . Before that she worked with The Pioneer newspaper. She is a member of the Board of Studies, All India Management Association (AIMA)-CME. She is on the Advisory Panel of the Area of Business Communication at the Fortune Institute of International Business (FIIB) and a member of the Curriculum Development Body for School of Media Studies at IGNOU.

Page | 11

DAY 1 The business end of the convention started off with knowledge partners IBM and Western Union conducting their respective panel discussions. The HR panel, in association with Knowledge Partner IBM, discussed “HR Analytics and its impact on employee engagement & employee retention.” The team presented its research on understanding HR analytics with a recommended plan of action. The Finance and Operations Knowledge Partner for Delphique 2013 was Western Union. The topic was ‘Creating Financial Inclusion through Socially Innovative Products and Changes required in the Existing BFSI Infrastructure and Regulatory Framework of India’. A team of 6 students presented its research conducted over a period of 2 months.

Prof. Anil Anand Pathak Chairperson, Student Affairs

Prof. Pathak has taught at Post Graduate Department of Psychology and Department of Business Management¸ Nagpur University¸ Nagpur for over four years. He has also taught at FORE School of Management¸ for over two and a half years. Teaching at MDI from past five years. In all over 11½ years of teaching experience. He has a consulting experience in companies such as SPMCIL (Security Printing & Minting Corporation of India Ltd.) New Delhi, IPCL¸ IPGCL. He is a part of consulting team at FSM¸ New Delhi for Designing Psychometric test for MUL. His areas of interest include Behavioural Training¸ Careers in Organization¸ Personality¸ Survey Research and Psychological testing. He has conducted numerous training programs on behavioural aspects of management for companies such as McDonalds, Coca-Cola, Fortis Healthcare Ltd.¸ JK Group¸ Apollo Tyres¸ Bank of Baroda¸ Power Grid ¸ Bharat Electronics Ltd.¸ Asea Brown Boveri¸ LIC, NIC¸ ONGC¸ IOCL¸ Nestle¸ NHPC.

Page | 12

1. IBM, HR ANALYTICS

Discussion Topic

Analytics and its impact on employee engagement and employee retention

Panelists

Prof. Jyotsna Bhatnagar, Human Relations, MDI Gurgaon

Prof. (Dr.) Jyotsna Bhatnagar is an Associate Professor in Human Resource Management at Management Development Institute Gurgaon. Elected Board of Governor for Asia Academy of Management, Asia Representative from India affiliated to Academy of Management, USA: Treasurer, Indian Academy of Management, affiliated to Indian Academy of Management, USA. In 2010 -2011, she completed GCPCL at Harvard Business School, Boston USA and is an HBS affiliate. A Masters in Psychology from Lucknow University, she is a PhD from Indian Institute of Technology¸ New Delhi. She launched her academic career at IIM - Ahmedabad in 1990¸ and has over fifteen years of corporate and academic experience. With MDI, since, 2004, Jyotsna offers Talent Management¸ HRM, SHRM and HRIS modules at MDI. At MDI, Jyotsna received the Best Faculty Award, Students Choice-PGHR-2011; Excellence in Teaching Award-2008¸ The Best Faculty award students’ choice (PG 2004-2006). Best Research Paper for Practical Implications¸ 2009-Emerald Literati¸ UK at AOM Conference, Montréal, Canada, 2010.

Mr. Sushant Upadhyay, Partner & CCO, Aon Hewitt

He has done his MBA from the Indian Institute of Foreign Trade and his B.E degree from the Delhi College of Engineering. At AON Hewitt, he started his career as a Sales & Accounts Leader for the Asia Pacific region. He quickly rose through the ranks to become a Client Development Leader (China and India) and eventually Partner, a position he has held now for the last 2 years. Prior to AON Hewitt, he has worked with Dr. Reddy’s Labs and Lurgi, Inc.

Page | 13

Mr. Manoj Varghese, Director, Facebook

He joined Facebook India in 2010. He is an engineer from the prestigious NIT Calicut while specializing in Electronics and Communication. He did his MBA from XLRI in 1997 and specialized in HR and Industrial Relations. Prior to Facebook, he has worked as HR Director (Japan and Asia Pacific) for Google and has some previous experience as the HR Director (India). He also had a two year stint at Dell and a stint at Infosys before that.

Mr. Raj Nehru, Associate Director, IBM

Mr. Nehru has held many leadership roles in HR in IBM, since he joined in 2005. Before that he has worked for about 10 years in Anand Group. At present, he serves as India Business HR Leader at Concentrix : Synex Corporation after divestment of Global Customer Support Business to Synex Corporation worldwide

Mr. Rajnish Datta, Senior President & Head-Human Capital Management, Yes Bank

Mr. Rajnish Datta serves as Senior President of Retail Branch & Business Banking - Human Capital Management at YES BANK Limited since April 2010. Mr. Datta served as Country Head, Retail Assets of Yes Bank since May 2006. Prior to joining Yes Bank, Mr. Datta was with American Express Services India as Executive Director. At AMEX, Mr. Datta was responsible for managing distribution for various products and interacting with the Personal and Small Business Lending teams to maximize synergies. He has done his education from MIT, Manipal and IMT, Ghaziabad.

Page | 14

Panel Discussion HR leaders have to start attacking business outcomes versus trying to improve an employee engagement score or increase participation rates on their initiatives. The proper implementation of analytics is a key initiative to making HR a strategic function in any organization As an organization’s data environment improves, analysts can look for patterns in HR data that can help companies improve areas related to hiring or attrition, or pinpoint areas where labor related savings can be found. Improving performance in of the employee lifecycle specific areas can produce impressive financial results. HR Metrics & Analytics: Use & Impact 1. Organizations with data that shows the business impact of HR practices report they are much more likely to be a strategic partner than those organizations that do not have such data. 2. Organizations with measures of the effectiveness of HR practices targeted toward the workforce show a significant difference in comparison to those who do not. Those organizations that can measure the impact and effectiveness of their HR practices on the workforce are more likely to be strategic partners than are those that cannot. Ideas in Practice Google

People Analytics Team reports to the VP & has a representative in each HR function.

Developed a Mathematical algorithm to predict which employees may become a retention problem

“Project Janus” is an algorithm which for each job family analyzes rejected resumes to check for any top candidate who may have missed

Wal-Mart It hires over half a million new associates every year and HR analytics helps it in forecasting manpower needs to meet annual goals both in terms of number as well as specific competencies, demographics etc. Facebook SPSS & Excel used for HR Analytics. People Analytics Team partners with HR Technology Team to build infrastructure required to collect HR data, offer actionable analysis, interface with businesses to serve their data needs. Thought leadership on the complete cycle of talent analytics, from sourcing & interviewing candidates to managing attrition. Evaluate effectiveness of all HR investments such as new hire orientation, training, compensation, performance management etc. Role of Social Media Generating awareness and driving traffic through social media and use analytics to determine which channels are performing best, and focus your efforts around those. Use analytics determine latest talent trends, policies across the industry on the basis of their social data, to improve company’s existing practices and communicate

Page | 15

thereafter increasing and proving ROI- Set up customizable feeds communicating the worth and value of each employee externally, using the advanced analytics. Using data analytics to track the useful and the positive information about the employer and filtering out the obstructive details by Social Listening Strategy. The panel discussed about:

• Understanding HR Analytics & its usage in the present business context

• Exploring diversity of HR Analytics interventions being implemented in leading organizations & their

impact on employee engagement & employee retention

• Plan of action in order to optimally leverage HR Analytics’ potential

Page | 16

2. WESTERN UNION, FINANCE - OPERATIONS

Discussion topic

Creating financial inclusion through socially innovative products and changes required in the existing BFSI Infrastructure and Regulatory framework of India

Panelists

Prof. P C Biswal, Finance, MDI Gurgaon

Dr. P. C. Biswal is a Ph.D. from University of Hyderabad. Prior to MDI¸ Dr. Biswal was working as ICICI Bank BFSI Chair Professor in T. A. Pai Management Institute (TAPMI) ¸ Manipal. Dr. Biswal has about 8 years of experience in teaching and research. He has taught various courses in India and abroad in the areas of Risk Management and Derivatives¸ International Financial Management¸ Investment Analysis and Portfolio Management¸ Financial Markets and Institutions¸ and Open Economy Macroeconomics. His research interest is in Risk Management and Derivatives¸ Commodity Derivatives and Applied Econometrics. Prof Biswal presented papers in National and International Seminars and Conferences on various topics. He has published about 10 research papers in various national and international journals.

Mr. Ravishankar Pooli, Country Director, Western Union

Ravi heads the business for South and West of India and also heads Domestic Money Transfer for Western Union in India. He has about 18 years of experience and has worked with leading business groups in India like Xerox, TATA and Reliance. He has held leadership roles across domains including sales, business development, customer service and marketing in these companies. Ravi has been instrumental in launching Domestic Money Transfer for Western Union in India. Ravi has done his B.Tech from IIT Chennai and MBA from IIM Bangalore.

Page | 17

Panel Discussion For the 2-month duration of the project, students explored the following:

Domestic Remittance Market – An Overview, Current State of the Market, Top Corridors for Domestic Remittance – The Top Migration corridors, Top States, Top Cities, etc.

Business Models of various Domestic Money Transfer – How money is transferred, who are the Intermediaries, etc. This includes models like Business Correspondent, Cash to Bank, Mobile Wallet and Third Party Payments.

Key Players – Who dominate the landscape of Domestic Remittance Market in India Future Trends in the Market – How the Market is shaping up in the coming future, What are the

technologies that are reshaping the market and the role of Mobile Phones/Smart phones in the future

Mr. Naved Ashraf, Senior Country Manager, Western Union

Before joining Western Union in 2008, he has worked with Idea Cellular Ltd., Tata Teleservices and Hutchison Essar. He has held leadership roles across domains including sales, business development and marketing in these companies. He has done his B.Com from University of Lucknow and MBA in Marketing from Aligarh Muslim University

Mr. Bharat Dua, Manager – Production, Western Union

A Financial Services and ITES/BPO Professional with over 13 years of rich experience in Remittance Operations domain, with hands-on experience in Core Operations (Process and Project Management), Key Account Relationship and Business Management. Possess expertise in working on multicultural environments with the distinction of streamlining operations. Deft in swiftly ramping up projects with competent cross-functional skills and ensuring on-time deliverables. A proactive planner with expertise in strategic planning, planned execution, account management. Experience in managing team for better performance and output, one on ones, appraisals etc.

Page | 18

The research team studied the RBI guidelines to understand the domestic money transfer market which was followed by rigorous primary research including interviews of migrant workers, the retail player involved in the business as well as getting hands on experience with engaging in the money transfer operation. Students also conducted expert interview from the leading players of this business to get the better insight. The panel discussed in detail the research done on trends in remittances. At length was spoken was the need for better branding awareness campaign and how Western Union could differentiate itself from its competitors. A better customer understanding and innovative product development was seen as the hour. In addition, it was agreed by the panellists that bargaining power lie with the intermediaries. Mobile wallets, which haven’t taken off yet as seen as the game changer and panellists discussed how it could drive remittances further. Greater penetration of players like Western Union was seen as the market was largely concentrated in the top few cities. Panelists also highlighted that RBI Banking. Guidelines and other regulations have to be developed to develop the nascent and growing market.

DAY 2 The second day saw three panel discussions with Evalueserve conducting its panel discussion in the morning.

The Analytics panel discussion of Evalueserve was on the topic, “How Are Knowledge Processes Likely To Evolve

in the Next 5-7 Years Due To Technology Advancements?”

The afternoon session started with the Health Care panel, by Fortis. The objective of the panel was to look into

the workings of hospital facility from a management perspective and discuss about the growing importance and

significance of the hospital administrator role. The Finance/Analytics panel with PwC discussed "Combating

fraud in benefits transfer schemes of the government." The panel had a healthy discussion afterwards where

they put forward their suggestions based on their rich experience.

Page | 19

3. EVALUESERVE, IT-ANALYTICS

Discussion Topic

How are knowledge processes likely to evolve in the next 5-7 years due to technology advancements?

Panelists

Prof. N P Singh, Information Management, MDI Gurgaon

Prof. N. P. Singh has worked as computer system specialist consultant to Ministry of Finance¸ Government of Sri Lanka¸ Reviewer to Ministry of Tertiary Education Government of Sri Lanka, Consultant to Karnataka Milk Federation, NDDB, North East Council, ATI Washington, etc. He was awarded the Young Scientist Award by Indian Society of Agricultural Statistics, Junior Research Fellowship by CSIR and Merit Fellowship by CCS HAU, Hisar and his areas of Interest are Business Intelligence, Data Warehouse, Data Mining, telecom Management Optimization Models, Simulation.

Mr. Manoj Madhusudanan, Global Head Operations CAPS, Evalueserve

Manoj is the Global Head of Operations for Corporate and Professional Services Business Unit at Evalueserve. He did his engineering from IIT in 1997 and MBA in Finance and Marketing from XLRI in 2000. Prior to joining Evalueserve in 2004, Manoj served as a strategy and process consultant at Accenture, for over 4 years. At Accenture, he worked with several clients in India and abroad, with stints in Asia, the Middle East and Europe. His topics of expertise include Telecom, IT, Life Sciences Automotives, Energy and Chemicals, Consumer Goods, Retail and Financial Services

Page | 20

Panel Discussion The research findings began by introducing the audience to landscape of the KPO Industry - currently a USD 20 billion industry touted to become USD 30 billion by 2016. Knowledge process is a highly involved, often ill-defined, complex and iterative process, and the needs and specifications of the required artefact get more refined only as the de process moves toward its goal. An effective support tool that helps the analyst make better-informed decisions requires efficient knowledge representation schemes. In today’s world, there is a virtual explosion in the amount of raw data available to the analyst, and knowledge representation is critical in order to sift through this data and make sense of it. In addition, the need to stay competitive has shrunk product & process development time through the use of simultaneous and collaborative design processes, which depend on effective transfer of knowledge between teams. Finally, the awareness that decisions made early in the knowledge process have a higher impact in terms of energy, cost,

Mr. Aditya Vikram Jain, Asia Pacific Research Services & KPO Manager, The Boston Consulting Group

He is an MBA from MDI Gurgaon in Marketing and Finance and B.E from N.S.I.T. Before joining BCG, he worked with Evalueserve as VP and Head of Market Research. He founded the Market Research division and grew it to ~$10mn in revenues- Strengthened and expanded the team to 300+ people across India and China. He was also the Vice President - Corporates & Professional Services - Evalueserve. He managed a team of 300 researchers involved in providing strategy, sales, marketing and analytics support to leading global firms in the IT, Telecom, Energy, Chemicals, CPG and Transportation sectors.

Mr. Titir Pal, Director, Head of Products & Solutions, AbsolutData

Mr. Titir Pal is a seasoned Marketing Analytics & Research professional with significant experience working with & developing clients across the globe in multiple verticals - particularly Consumer Goods & Financial Services. He has experience in establishing large, multi-skilled teams in this domain. He is interested in developing better marketing solutions & decisions using data driven scientific approaches and his Specialties are Marketing Analytics, Market Research, Predictive Modelling, Outsourcing and Off-shoring.

Page | 21

and sustainability, has resulted in the need to project knowledge typically required in the later stages of research to the earlier stages. The panel appreciated the fact that while there have been considerable and significant developments in knowledge capture and representation in knowledge processes, it is useful to sometimes review our position in the area, study the evolution of research in analytics, and from past and current trends, try and foresee future developments. The panel further agreed that it is important to review both our understanding of the field and the support tools that exist for the purpose, and identify the trends and possible directions of research that can evolve in the future. The panel came to the consensus that technological advancements and breakthrough innovations will make analytics more ubiquitous. According to Mr. Jain, the major challenges were the processing of data that is not clean, unstructured, that which cannot be consumed in raw form and does not provide a complete picture. Mr. Madhusudan said that the biggest benefits of analytics are the reduction of time to market, predictive analytics directing decision making, thus replacing traditional market research. Knowledge industry is set to grow further and, with disruptive technologies, is expected to play a more vital role in the value chain of The key business drivers that will actually lead to increased need of knowledge industry are: 1. Need for better analytics to get the competitive advantage. 2. Change in how analytics is used or consumed.

Advent of real-time analytics

Democratization of analytics 3. Need to master the basics.

Understanding the business problems comprehensively and precisely

Understanding the technology and analytics

Developing a consulting mindset

Page | 22

4. PRICEWATERHOUSECOOPERS ANALYTICS

Discussion Topic

Combating fraud in benefits transfer schemes of government - leveraging analytics

Panelists

Prof. Sajal Ghosh, Economics, MDI Gurgaon

His experience in the industry spans almost six years. He has 31 international publications, mostly single-authored, in peer-reviewed journals like Energy Policy, Energy – The International Journal, Applied Energy, Resources Policy (all ELSEVIER journals), Applied Economics (Routledge) etc. Teaches courses on Applied Econometrics and Time Series Analysis, Business Forecasting, Energy & Carbon Markets. He has been a Member of World Energy Council’s International Study Group on Energy Market Reforms. Also he is an Ex-Member, National Council on Energy, Confederation of Indian Industry (CII).

Mr. Aaditya Gutgutia, Vice President, Axis Capital Ltd

Aaditya, an alumnus of Management Development Institute 2004 batch, specializes in financial advisory for infrastructure projects. He completed his B.Com degree from the Delhi University. He was the Vice President of Enam Securities Limited whose business was vested with Axis Capital Limited. He started his career with the Trident Group as Deputy Manager and later joined SBI Capital Markets in 2005.

Page | 23

Mr. Shantanu Chakraborty, Vice President Fraud Control & Customer Insights, GE Capital

Currently leading 2 functions for the SBI Card business (JV of SBI and GE Capital). As Chief Fraud Control Officer, responsible for the wing to wing Prevention, Detection and Investigation of External and Internal frauds in the portfolio. Responsibilities include managing teams and agencies across the country, liaising with Regulators and Law enforcement and managing the Processes and Automation for Fraud Risk Management. As Vice President Consumer Insights, currently leading the Learning & Development function for Collections, Customer Services and Operations for the country. Also responsible for the Process Monitoring and Improvements of these functions. Previously worked in GENPACT. He has done his MBA from FMS.

Mr. Anurag Dua, Managing Consultant, PricewaterhouseCoopers

Anurag has more than 11 years of experience in management consulting. He completed his MBA from the Vinod Gupta School of Management, IIT Kharagpur in 2003. After completing his MBA, he joined PWC. He has expertise in the areas of Business Transformation, IT Strategy, Business Process Improvement, Process Consulting, Digital Strategy and Digital Governance among others

Mr. Rakesh Kaul, Executive Director Partner, PricewaterhouseCoopers

Mr. Kaul has done his MBA from IIFT. Before that he graduated as bachelor of electronics engineering from Shivaji University. His areas of interest include ITIL, consulting, risk management, strategy, reengineering and business analysis. Unfortunately he could not make it to the event.

Page | 24

Panel Discussion The objective of the research was to identify the loopholes in different benefit schemes of the Government such as LPG subsidy, Mahatma Gandhi Rural Employment Guarantee Act, Fertilizer subsidy and Food security bill. Since there has been a growing resentment among the Indian citizens over the failure of effective implementation of different schemes and the benefits not reaching the targeted masses, it is required to identify the possible frauds and analyze ways of eliminating them. The research identifies the processes, the stakeholders involved in different processes and the possibility of frauds in each level of implementation of schemes. An important outcome in MNREGA scheme was that advance planning is necessitated while considering aspects such as work demand estimation, work identification, cost estimation and benefits expectation to make sure that the employment can be provided within 15 days of being demanded. Project shelf program which encompasses important projects will resolve issues such as ineligible beneficiaries, abandoned work, creation of non-durable assets, unclear procurement procedures, and deficient stock maintenance practices. Provisions are to be made to ensure that “labor surges” are accounted for in the planning. The panel discussed upon the possibility of integrating the different schemes for which an adequate estimation of cost in terms of capital and operating expenditure requirements has to be done. Further, the estimation of efficiency gains in terms of financials, logistics and other services needs to be done. Considering implications of integration of schemes on macroeconomic variables such as CAGR, GDP, Fiscal deficit, etc. is another important task which has to be performed in future order to get a deeper analysis. The panel discussed that in order to perform a risk analysis on all components of the chain, big data analytics may be able reduce the overall costs of the system by providing predictive analysis of consumers and the components of the chain. Collection of data in different region and identifying consumer trends becomes imperative in order to get a good analysis.

Dr. Sangeeta Chhabra, Researcher, Govt. Consultant

Dr. Chhabra is a researcher and a govt. consultant and is currently the head of a major cloud computing company. She has taught in National Institute of Financial Management. Her areas of interests are Financial Markets and Economics.

Page | 25

Through multiple examples in real life, the panel came to the consensus that a more important reason of frauds lies in not just the implementation of the different processes in schemes, but also in how every person acts in day-to-day lives. Data analysis is important but it has to be done in tandem with targeting specific groups of people in different areas.

Page | 26

Page | 27

5. FORTIS, HR HEALTHCARE

Discussion Topic

Business Training or Medical Sensitivity: A Dilemma in managing healthcare facilities

Panelists

Prof. Jyotsna Bhatnagar, Human Relations, MDI Gurgaon

Prof. (Dr.) Jyotsna Bhatnagar is an Associate Professor in Human Resource Management at Management Development Institute Gurgaon. Elected Board of Governor for Asia Academy of Management, Asia Representative from India affiliated to Academy of Management, USA: Treasurer, Indian Academy of Management, affiliated to Indian Academy of Management, USA. In 2010 -2011, she completed GCPCL at Harvard Business School, Boston USA and is an HBS affiliate. A Masters in Psychology from Lucknow University, she is a PhD from Indian Institute of Technology¸ New Delhi. She launched her academic career at IIM-Ahmedabad in 1990¸ and has over fifteen years of corporate and academic experience. With MDI, since, 2004, Jyotsna offers Talent Management¸ HRM, SHRM and HRIS modules at MDI. At MDI, Jyotsna received the Best Faculty Award, Students Choice-PGHR-2011; Excellence in Teaching Award-2008¸ The Best Faculty award students’ choice (PG 2004-2006). Best Research Paper for Practical Implications¸ 2009-Emerald Literati¸ UK at AOM Conference, Montréal, Canada, 2010.

Page | 28

Mr. Daljit Singh, President of Strategy and Organizational Development Fortis Healthcare

He did his Chemical Engineering from IIT Delhi in 1974. He has been working with Fortis Healthcare for a little over 7 years now. Prior to that, he was working with ICI India Limited for over 28 years out of which 2 years he served as the Executive Director: HR, Manufacturing, Corporate Affairs, SHE. He has expertise in Business Strategy, Quality Management, Process Engineering, Operations Management and Mergers among other things.

Ms. Anjana Nath, Regional Head HR, Fortis Healthcare Ltd.

She is responsible for 14 Fortis units. She did her PGCHRM in Personnel Management and IR from XLRI Jamshedpur. She is a HR generalist with varied experience in various industries like IT, Consulting, Construction and Healthcare. Her specialities include Performance Management Systems, Talent Management, Manpower Planning and Designing Competency Framework. She is passionate about developing HR strategies to leverage maximum potential and partner effectively in business.

Dr. Shaveta Dewan, Lead, Apollo Quality Program and Special Initiatives, Apollo Hospitals Group

Prior to this she worked as Manager - Medical Services, Office of Group Medical Director at Apollo Hospitals Group. She did her MBBS from Maulna Azad Medical College and HCA, Hospital administration from FMS, New Delhi. She has Expertise in preparing hospitals for accreditation surveys and maintaining accreditation readiness for JCI and NABH. She has participated in JCI audits and accreditation exercises along with international and national experts. Her Strengths lie in formulating and implementing quality systems and processes for clinical, operational and service excellence, and Undertaking collaborative activities with other institutions for joint initiatives in healthcare education. She has wide exposure in areas of Health care management and drafting and implementing best practices in health care administration.

Page | 29

Panel Discussion For the 2-month duration of the project, students explored the following:

Understand working of a hospital from a management perspective Changing Indian healthcare industry with the rise of corporate hospital chains Consensus over ideal mix of required for effective administration of a healthcare facility Opportunities of trainings & courses available for career in hospital administration

The team took a stratified non random sample of practicing doctors, admin and students. The primary research

included visits to Fortis Facilities, telephonic interviews with resource persons at Apollo Hospitals and Medanta

– The Medicity. Informal interactions also took

place with students (Business Management and

Medicine)

The team presented its research findings and

the gaps between practicing doctors (people

involved in direct care) and administration

(management) personnel in front of the panel.

Some of the recommendations given were

admin orientation stints, green channel, campus

connect programs, reinforcement of buddy

shadow program and conferences on

importance of hospital administration.

The panel discussion focussed on the medical sensitivity, need for medical training & leadership and about the

future of hospitals and drivers for their growth.

Ms. Pooja Bhandari, Associate Director, People & Organization, Ernst and Young

She is a creative human resources professional with 9 years of experience in Consulting and Global HR environment. Her Areas of expertise includes advising and consulting with Sr. Management teams on talent acquisition and management, organizational structures to meet business goals, performance management systems, roles profiles to assign accountabilities and developing compensation strategies to reward and retain talent.

Page | 30

Mr. Daljit Singh talked about the demand & supply issues in hospitals, No. of doctor strength, Nursing facilities, Private & public institutions, and about the current healthcare services in our country. Dr. Shaveta discussed about MBAs joining hospital administration & their role in strategic operations of management. She believed that we are in need of quality as well as cost efficiency. Ms Pooja Bhandari focussed on leadership and identifying gaps in management. She gave examples of Dr. Devi Shetty who has done an incredible job in shaping the patient care. Ms Anjana Nath pointed out that there is a dearth of both medical and non medical staff in general. All the panellists agreed that attitude to serve and the passion differentiates the healthcare in private from govt. Also in line with our theme there was a discussion regarding charity and humanity, which was concluded by Daljit Singh’s point that we need a viable and successful business model to make charity sustainable

DAY 3 The final day of the three day event began with a discussion by Exchange4Media, on the topic "Green Advertising Media Entertainment (G.A.M.E)”. The students presented their comprehensive findings on the above topic, which were sprinkled with facts and figures in just the right amount, to keep it lively and intriguing. The Final Research Panel of Delphique 2013-14 was Encyclopaedia Britannica (Marketing) Panel. The topic for research was "Research On The Usage Of Internet And Other Reference Resources By Students In Curricular And Co-Curricular Learning In Middle And Secondary Education India." . The presentation began with insights on the secondary & primary research conducted by the team, presenting some amazing facts related to internet usage of school going children in category A, B and C schools. The panel brought in refreshing thoughts on challenges like cyber bullying, plagiarism, establishing work culture and ethics for an open ended discussion.

Page | 31

6. BRITANNICA ENCYCLOPAEDIA MARKETING

Discussion topic

Research on the usage of internet and other reference resources by students in curricular and co-curricular learning in middle and secondary education in India.

Panelists

Prof. Kirti Sharma, Marketing, MDI Gurgaon

She has an experience of around 13 years. Before joining academics she has worked in companies like Cipla Ltd, Thompson Consumer Electronics and SQL Star for close to 4 years. She has been in academics for around 9 years now. Before joining MDI she has taught at Lal Bahadur Shastri Institute of Management, Jagan Institute of Management Studies and Bharati Vidyaeeth University and has held various teaching and administrative responsibilities. She has been the Joint Editor of LBS-Journal of Management and Research.

Mr. Sarvesh Srivastava, Managing Director South Asia, Encyclopædia Britannica

Mr. Srivastava has done his graduation and masters from the University of Illinois, Chicago in Chemical Engineering. He has held many leadership positions such as Executive VP at NIIT and Managing Director, Asia Pacific at Pearson VUE and Director at Hyperworld. Currently he oversees Britannica's operations in South Asia and growth of Britannica Digital Learning products in the region. .

Page | 32

Mr. Amit Kapoor, Head - Digital Learning, South Asia, Encyclopædia Britannica

An MBA in Marketing from TAPMI institute, Amit Kapoor is a Sales professional with over 12 yrs of work experience in International and Domestic Channel sales, Green fielding, Marketing management in Education, IT services and Entertainment verticals. His specialties include International and Domestic Business Development, Green Fielding, Channel Sales Management, Alliances and Brand Development. He was awarded the Centurion award for achieving targets for year 2010-11 and CEO's award for Execution Excellence (2009-10 )

Ms. Sudha Sahay, Principal, The Shri Ram School

Ma’am started off her career as a teacher and is currently the principal of Sri Ram School. TSRS was rated the best school in India in 2010 by the “Education World” magazine and her contribution to the school is indispensable in receiving this honour.

Ms. Shalini Nambiar, Principal, Excelsior American School

She is a B. A. Honors from Lady Sri Ram College, Delhi in Economics. Her specialties are Interactive, Communicative, marketing, creative skills and an ability to deal with the community in a warm and amicable manner. She possesses strong leadership qualities and strongly believes that the aim of education should be man making.

Page | 33

Panel Discussion For the 2-month duration of the project, students explored the following:

Availability of internet to students at home Current usage of online resources by students for assignments, projects and research If there is a need of reliable reference materials by students and parents Usage of school library by students for above mentioned activities If availability of digital library in schools will be beneficial

A team of 10 students was constituted to conduct primary research on the usage of Internet and other reference resources by students of classes 6th to 12th in schools in India. This research involved field research and analysis and final presentation comprised of major findings of research along with some key conclusions. A total of 53 schools were covered totalling around 5000 student responses and 200 teachers responses which was well appreciated by the panelists. Some of the research findings that interested them the most were the variation in internet usage stats across classes, cities and major schools. The schools were subdivided into 3 categories – A, B, C based on their infrastructure, educational excellence and other parameters. The research findings were further presented category wise and in each category, based on secondary and senior secondary student responses. The research was not restricted to Delhi/NCR region only. The cities that were covered were parts of Delhi, Gurgaon, Jaipur, Chandigarh, Mumbai, Kolkata and Jamshedpur. This further enhanced the quality of responses that were gathered. The panellists were impressed by the overall effort put in by the team and said that this initiative is one of its kind and such a research, if properly utilized, has the ability to change the face of Indian education system.

Ms. Seema Hanvey, Head, International Certification at Genesis Global School

She did her degree from CJM / St Thomas Dehradun and then started her career as Mathematics Faculty in St Thomas itself. Her key skills are in the field of Teaching, ESL, Tutoring, Curriculum Development, Classroom Management, Educational Leadership, Secondary Education and Educational Technology.

Page | 34

Page | 35

7. EXCHANGE4MEDIA, COMMUNICATION

Discussion Topic

Greening Advertising in Media and Entertainment

Panellists

Prof. Ritu Srivastava, Marketing, MDI Gurgaon

Ma’am holds a Ph.D. in Marketing Management. The topic of her thesis is Evaluation of Relationship Marketing in Financial Services in India. An academician by heart, Prof. Srivastava firmly believes that management education goes beyond classroom and includes various components on industry interaction, social outreach and research and development. She has nine years of experience across education and industry cutting across teaching, research and consulting activities. Her areas of interest include services marketing, strategic management, educational planning and administration.

Mr. Sunil Kumar, President, Exchange4media group

Mr. Kumar holds a good reputation in the Indian advertisement and media industry and can be seen at events such as the prestigious Cannes Lions. Previously, he has been the Managing Director of Big River Radio (India) Private Limited where he helped media and non-media companies set up and manage radio stations and other related businesses and whose client list included the BBC World Service, Radio Indigo (Bangalore), My FM etc. among others.

Page | 36

Mr. Dev Dutt Das, Group Head, Marketing, Times Innovative Media Limited

Mr. Dev Dutt Das is working with Times OOH for over eight years now. Previously he has worked at Businessworld. He has done his masters from Institute of Management Technology (IMT), Ghaziabad.

Ms. Babita Baruah, Vice President and Executive Business Director, JWT

Ma’am has been working with JWT for more than 17 years. She specializes in advertising and brand management blogs and is a blogger for Campaign India. She is a visiting faculty at MDI, SPJIMR, IIFT Delhi and many illustrious B-schools across the country. She also has conducted seminars on Brand Management at NMIMS, Mumbai and LBSIM, Delhi. She has been a part of the Campaign India A list, awarded to the top 500 Influential Marketing professionals in India for 2010, 2011 and 2012. Besides that, she is an ardent blogger and can be found at www.babita-ramblings@blogspot.com.

Ms. Maulshree Joshi, Creative Director, Group M ESP

Ma’am has over 11 years of cross-functional experience in Advertising and Communication. She worked with several leading agencies including Mudra, Lowe and RKSBBDO, and has managed brands like Nestle, Samsung, Perfetti and PepsiCO. Maulshree started RadioM, a division of GroupM ESP, to develop branded content exclusively for Radio. She conceptualized and created LG Mallika Kitchen, Alpenliebe Magar ke Nagar and many other branded shows on GECs.

Page | 37

Panel Discussion Every Industry has a social responsibility and entertainment industry is no exception. Further the media and entertainment industry has one added benefit and responsibility in being green that perhaps most other industries don't. The industry is all about communication in one form or another. This transcends in making a change in lives of many people.

The project was aimed to research the following:

The research consisted of studying sustainability practices followed by the industry in the West, interviews of various stakeholders in the industry to find their sensitivity quotient, existing practices and roadblocks experienced. This was followed by a survey of 150 respondents from industry based on the findings of the interviews. These responses were analyzed to make recommendations for companies as well as industry. Some of the following recommendations were discussed in detail during the panel discussion: • Increasing focus on field operations • Identifying hotspots so that small efforts yield significant impact • Going beyond simple cost cutting measures, innovating • Collaborating to share the cost of R&D – e.g. Sustainable Coalition in the industry

The panel discussion brought up very interesting insights and suggestions. The panellists brought up issues which are major roadblocks in making sustainability a serious endeavour. Issues such as its impact on creativity and how it could be made every stakeholder’s agenda and not only the sustainability team’s responsibility were addressed. The discussion revolved around how Indian industry is different than the west and hence innovative solutions suited to Indian industry were suggested.

The key takeaway was the unfortunate general tendency to confuse cost cutting measures with environment

sustainability practices.

Ms. Babita Baruah said that we needn't worry about taking from the planet, as long as we strive to give it back,

and then some. Mr. Sunil Kumar highlighted the need to broaden the scope of thought when it comes to

sustainability, while saying that Media, at the core, is a very creative industry, and must continue to stick to its

core job - which is to do what is best for the client.

The sensitivity quotient in the media &

entertainment industry towards sustainability

Difficulty to align vision of their organizations

with sustainability at the forefront

Actual gap between their sensitivity and call

to action

Page | 38

Page | 39

CEREBRO – CASE-STUDY COMPETITION

Cerebo, the National Case Study Competition of MDI Gurgaon, aims to get the best minds of the country brainstorm on possible solutions for real-time industry problems. In today’s fast-paced and dynamic business scenario, there are many immediate issues being faced by managers across different sectors. Cerebro provides a hands-on experience of solving such business problems and is a great tool for students to aid them in their quest for becoming effective managers. For the 3rd year in succession, Cognizant Business Consulting was the Sponsor as well as the Case Study Partner for the event. This year, the Case study was focused on the Finance Domain. Titled ‘NSB Bank - India entry strategy for Wealth Management’ it provided young minds a chance to gain a perspective on the increasingly popular Wealth Management industry.

Judges

Mr. Rahul Handa, Director Consulting, Cognizant

Rahul Handa is the Program Management Consulting (PMC) Head (India) at Cognizant Technology Solutions. Rahul has more than 13 years of experience in management consulting & program management and line functions across various industries like retail, healthcare, telecom etc. His specializes in Business and IT Strategy Consulting and Program Management. Prior to Cognizant, he has worked with Ernst and Young, Gartner Inc. and Atlas Development Corporation where he has undertaken diverse roles such as business analyst, project consultant, product manager, engagement lead and senior manager.

Prof. Anand K Sharma, Finance, MDI Gurgaon

He was the Chair Professor¸ Railway Finance at the Indian Institute of Management Bangalore (February 2007 to February 2010). He earned his Ph.D. in Finance from Jamnalal Bajaj Institute of Management Studies¸ University of Bombay. Before that he completed his Masters from Delhi School of Economics (academic scholarship recipient) and LL.B from University of Delhi. He has been a trainer for the last thirty years. A large section of the country’s civil services including members of the IAS¸ IPS¸ and Finance & Accounts services of central and the state governments have benefited from his

Page | 40

Synopsis

The event received an extremely enthusiastic participation from top B-schools across India including the likes of various IIMs, XLRI and FMS. We had about 300 registrations for the first round. After picking the best ideas from these initial entries, representatives from Cognizant shortlisted the best 6 teams for the final round. These teams had participants from IIM Kozhikode, MDI Gurgaon and IMT Ghaziabad. The judges were very impressed with the quality of the presentations by the students and the in-depth analysis validating hard-core data. The participants were judged on the basis of level of analysis, innovative thinking, originality and the quality of presentation as well as time management. Team ‘Benchwarmers’ from IMT Ghaziabad bagged the first prize. Team ‘The Invincibles’ from MDI Gurgaon and Team ‘The Konsultants’ from IIM Kozhikode came second and third respectively.

deliberations. His areas of research interest include infrastructure finance¸ public procurement¸ public private partnership and public policy. He shares his perspectives with management students of IIM Bangalore through the elective Managing Public Private Partnership. Arguably the first course of its kind to be offered in any leading B-schools of the country¸ this elective draws heavily from Dr. Sharma’s insights honed through his years of interfacing with the academia¸ industry and the government¸ Collaborators of Research in Global Projects¸ was also his stint at the Graduate School of Business¸ Stanford University¸ California. Recently Dr Sharma has joined as Professor Finance at Management Development Institute¸ Gurgaon in March 2010.

Page | 41

VINCENZA – B-PLAN COMPETITION

Vincenza is India's first business coaching program, with a business plan competition as a prelude. So far, B-plan competitions do not go beyond the award ceremonies and the immense potential of the entrepreneurs, who could not make it to top 3, goes unharnessed. It aims to provide coaching at various levels, personalized and broad, for every participant in the competition and to promote the spirit of entrepreneurship and innovation among the students of India. Every participant was entitled to descriptive feedback on the missing ingredients in his/her Business Plan. This is really unique as every potential entrepreneur gets some detailed inputs other than just a 'yes' or a 'no' for the next round. The whole essence of holding an Event like Vincenza is to promote entrepreneurship, and we believe in not just mere presentation of the best Business Plans, but to see to it that those worthy of it get implemented, with Vincenza serving the purpose of an ideal platform.

Judges

Mr. Sanjay Verma, Head IAN Incubator

Sanjay Verma is a management postgraduate in Human Resource with more than 20 years of varied experience in Operations and Human Resources. He has served with the Govt of India and the Private Sector with Companies like Larsen & Toubro Ltd. Sanjay is passionate about creativity and entrepreneurship. He joined Indian Angel Network two years back as the Head of Operations and Partnerships. He currently Heads the IAN Incubator. He has been deeply engaged in evaluating Business Plans for incubation and investment and frequently interacts with early stage entrepreneurs on a daily basis.

Page | 42

Mr. Matteo Chiampo, CEO, Axind Software

Matteo Chiampo is an entrepreneur, investor and startup advisor, and brings more than 20 years of operational experience helping early stage, innovative companies grow and scale. Currently Matteo serves as CEO of Axind Software Pvt. Ltd., a leading provider of SaaS solution for the fashion and retail industry. Matteo has invested and mentored a number of startups in India, Europe and the US, including Travelkhana, the leading marketplace for quality food for the Indian train traveller. Previously Matteo served as COO of Eko India Financial Services, the most successful branchless banking operation in India, where he was instrumental in growing the company from a prototype in 2007 to more than 2 million customers today, with 20,000 transactions worth $2M per day. Matteo moved to Gurgaon in 2007 from Boston, MA, where he started and grew a project management consulting company now operating in five different countries, and worked for 10 years in software product management at NASDAQ-listed PTC. Matteo started his career as a telemetry engineer in Formula One in Italy.

Mr. Apurv Agrawal, Vice-President, 91SpringBoard

Apurv is a founding member at 91springboard and leads the business development and community development efforts. He helped 91springboard establish itself as the hub for entrepreneurship activity in North India. He founded ngoFuel.org, a non-profit facilitating technology usage for other non-profit organizations using the crowd sourcing model. He also headed Business Development for a social enterprise, What’s up Bharat. He is also the President for Kairos Society India. The Kairos Society is an international student run organization of entrepreneurs and innovators from the top universities around the world. He was among 2 Indians selected as young leader to the World Foresight Forum, 2011 at The Hague, Netherlands.

Page | 43

Synopsis

Vincenza started in the month of November, where each of the teams had to submit brief Executive Summaries, articulating their Plans. Unlike other B-Plan contests, Vincenza does not limit itself only to management colleges. This year there was enthusiastic participation from engineering colleges and existing start-ups as well. About 100 teams registered for the first round. Post the first round, 18 teams were selected for the next phase, where they were provided mentoring to further refine their plans, and address issues under the guidance of the Plans, where 91springboard and IAN played a critical role. A variety of plans from domains as diverse as hospitality to as upcoming as e-commerce, were presented. The judges felt the quality of the B-plans presented was very high when compared to the other B-plans which they had judged. They more refined probably because of the mentoring which was provided earlier as a part of the event. Team “Rob – A – Shop” from ISB Hyderabad and Team “ShanSa” from VPCOE, Pune bagged the first two positions respectively.

Page | 44

VALEDICTORY CEREMONY

Gracing the ceremony Prof Gita Bajaj said “Every platform should be used to scale up to a higher level and juniors should learn from this year and scale up the event to greater heights next year. The panel discussions on contemporary business issues featured leaders from various industries and being an audience to this itself is a learning experience for the students - besides the ones involved in research and presentation". Prof Pathak appreciated the efforts put in by the students and said "It has been a very successful event, given that everything was to be done from scratch - including raising sponsorships. The event ended up with an overall surplus. I would specially like to thank the alumni who came out in support of the event - be it for reaching out and finalizing the panellists or for sponsorship support”

Chief Guest

Mr. RS Sharma, Managing Director, Jindal Power Limited

He is the former CMD of NTPC. A 1971 batch Mechanical Engineering Graduate from Government Engineering College, Rewa, Madhya Pradesh, and Mr. Sharma started his career with the Madhya Pradesh State Electricity Board. He joined NTPC in early February, 1980. He has authored a number of Technical Papers on various subjects of Power Plant Operation & Maintenance. With a rich experience of 38 years, Mr. Sharma brings with him multi-functional knowledge in the areas of Operation, Project Implementation, Corporate Planning, Commercial and Regulatory Affairs due to his long association with the power sector. He has spent nearly 30 years of his career in the various project sites. He has worked in various capacities in various projects of NTPC and headed number of projects. Unfortunately, he could not make it to the event.

Page | 45

TESTIMONIALS

“Honored to address Delphique and to see young and qualified students at the threshold of their careers. I hope the future is more caring in your hands.”

Ms. Renana Jhabvala, President, SEWA

“Excellent work done by the students in studying the Direct Money Transfer and Bank Payment Theory”

Mr. P. Ravi Shankar, Country Director, Western Union

“Glad to see the rigor and the detailed work that went into the presentation. All the very best”

Mr. Manoj Verghese, Director, Facebook India

“Compliments to the research team on a very thorough job! The discussion session was high energy and stimulating. Enjoyed the session. Keep it up”

Mr. Suhail Daljit Singh, President, Fortis Healthcare

“Excellent work. Congratulations to the team & MDI on this format of interaction with the industry.”

Mr. Sarvesh Srivastava, MD, Encyclopedia Britannica

“Delphique is a great way for students to interact with industry experts and MDI should continue with this platform. Wish MDI and the students all the best for their future.”

Mr. Aditya Vikram Jain, Asia Pacific Research Services & KPO Manager, BCG

“Exhaustive research. It was a pleasure interacting with the MDI students. Keep up the good work”

Mr. Manoj Madhusudanan, Global Head Operations, Evalueserve

“Smart Project on HR analytics. Should also concentrate on execution in industry. Keep it up”

Mr. Rajnish Dutta, President, YES Bank

“Good work. Presentation can be better in thematic analysis. Good job by the committee”

Mr. Sushant Upadhyay, Partner, AON Hewitt

“Indeed a pleasure to be part of the session. Loved the passion & dedication in the team. Wish you all the best”

Ms. Maulshree Joshi, Creative Director, Group M

Page | 46

TESTIMONIALS “Great work. Well satisfied with the quality of research done by MDI students. Lots of new initiatives where EB & MDI can collaborate further due to the initial good work.”

Mr. Amit Kapoor, Digital Head, Encyclopedia Britannica

“Good analysis. Very informative. This is a good platform for students to interact with the industry”

Mr. Aditya Gutgutia, Vice-President, Axis Capital

“It was a pleasure and honor to be part of Delphique. The session was extremely well organized. The students are outstanding. Loved it!”

Ms. Babita Baruah, Executive Business Director, JWT

“Terrific work, high on details & wonderful preparedness. All the best” Mr. Raj Nehru, Associate Director, IBM

“A very well developed project and excellent analysis. The discussion was very stimulating. Congratulations to the team for a great effort. Lot of scope for more projects!”

Dr. Shaveta Dewan, Lead, Apollo Quality Program and Special Initiatives

“It was a pleasure to be part of Delphique. The research was well conducted and insightful. It truly presented some eye opening points. Kudos to the team.”

Mr. Dev Dutt Das, Group Head Marketing, Times OOH

“Very well organized event. Keep it up Delphique team!” Mr. Sanjay Varma, Vice-President, Indian Angel Network

“A well researched project. Keep up the good work.” Mr. Bharat Dua, Operations Manager, Western Union

“A very well researched and excellent presentation. All the best” Dr. Sangeeta Chhabra, Govt. Researcher and Consultant

“Loved the participants and the overall arrangement. Best of Luck for future”

Mr. Apurv Agarwal, VP, 91springboard “Well organized and managed event with good teams. Thanks to Delphique”

Mr. Matteo Chiampo, Investor & Advisor, Stern Fisher and CEO, Axind Software

“Very well researched presentation. Keep it up!” Mr. Naved Ashraf, Senior Country Manager, Western Union

“Excellent session! The presentation was very in-depth and insightful. Enjoyed the session thoroughly with other co-panelists. Would love to come back again!”

Ms. Pooja Bhandari, Associate Director, Ernst & Young

Page | 47

MEDIA COVERAGE

Print Media

Page | 48

MEDIA COVERAGE

Online Media

Page | 49

TEAM DELPHIQUE 2013-14

Left to Right, Top Row: Avnish Chawla, Mallikarjun Kulkarni, Shivani Mehta, Aditi Gangrade, Priyanshi Awasthi Second Row: Sumit Jain, Ankit Vohra, Santosh Garbham (Secretary), Chirag Sachdeva, Lovish Singh

Divya Ramaswamy Front Row: Sandeep Srivastava, Priyanshu Agrawal, Manav Gupta, Rohit Agrawal, Harshil Sethi

Gandharv Shah, Nilansh Verma

Page | 50

TEAM DELPHIQUE 2013-14

Left to Right, Top Row: Souvik Saha, Tarun Gupta, Gautam Mahesh, Shreyas Desai,

Aanshu Chadha (Joint Secretary), Pratik Panwala, Ashir Madan, Swati Emani Second Row: Megha Mahesh, Divya Yadav, Gunjan Rai Madan, Parneet Kaur, Neha Gupta Front Row: Amol Parab, Ritwik Raj, Biswadeep Das Absentees: Karandeep, Suhail, Jaskiran, Dhruv, Avani, Aditya S, Kanika, Mukul, Smriti, Prateek,

Shashank, Aditya, Praveen

Page | 51

DELPHIQUE MEMBER PROFILES

Aanshu Chadha, Marketing & Strategy Internship: Pidilite Under graduation: B.E., DCE Work Experience: Evalueserve, 20 months

Gautam Mahesh, Finance & Marketing Internship: Aviva Life Under graduation: B.E Work Experience: TCS, 30 months

Saksham Monga, HR Internship: Aviva Life Insurance Under graduation: B.E., DCE Work Experience: Doosan Power System India, 2 months; HPCL, 22 months

Mukul Sharma, HR Internship: IBM Under graduation: B.E., NSIT Work Experience: Sapient, 35 months

Jaskiran Singh, Marketing & Operations Internship: Interglobe enterprises Under graduation: B.Tech, MAIT Work Experience: TCS, 18 months

Ankit Aggarwal, Finance & Marketing Internship: TCS Under graduation: B.E. ,NSIT Work Experience: Maruti, 24 Months

Ashir Madaan, Marketing & Operations Internship: 48craft.com Under graduation: B.E., BITS Pilani Work Experience: Netapp Inc., 12 months

Anshul Kumar Srivastava, Finance & Marketing Internship: ChannelPlay Ltd. Under graduation: B.Tech, NIT Surat Work Experience: CLP India Pvt. Ltd., 23 months

Tarun Gupta, Marketing & Strategy Internship: Tata Steel Ltd. Under graduation: B.Tech, Apeejay College of Engineering Work Experience: Sopra Group, 8 months

Ankur Sapra, Finance & Operations Internship: TATA Steel Ltd. Under graduation: B.E., DCE Work Experience: IOCL for 7 months

Dhaval Thacker, Marketing Internship: RedQuanta Mystery Shopping Services Under graduation: B.Tech, DA-IICT

Praveen Dewani, Finance & Marketing Internship: Catwalk Worldwide Under graduation: B.Tech, Jaypee Institute of Information Technology Work Experience: Samsung Electronics, 6 months

Biswadeep Das, Marketing & operations Internship: Anand group Under graduation: B.Tech, NIT Silchar Work Experience: Schneider Electric, 46 months

Avani khandelwal, Marketing Internship: Perfetti Van Melle Under graduation: B.Tech Work Experience: TCS, 17 months

Pratik B Panwala, Finance Internship: SBI Capital Markets Ltd. Under graduation: NIT, Surat Work Experience: Reliance Power, 33 Months

Sana Puri, HR Internship: Aviva Life Under graduation: B.Tech, MMEC Work Experience: Infosys Ltd. 33 months

Amol Parab, Marketing Internship: BusinessWorld- Exchange4Media Under graduation: B.E., Sardar Patel Institute of Technology

Megha Mahesh, HR Internship: Vodafone Under graduation: B. Tech, Jaypee Institute of Information Technology

Page | 52

DELPHIQUE MEMBER PROFILES Asmita Sinha, Finance & Marketing Internship: Catwalk Worldwide Pvt. Ltd. Under graduation: B.Tech., KIIT Bhubaneswar Work Experience: TCS, 21 months

Deepti Thakral, Marketing Internship: Wildcraft Under graduation: B.E., CRSCE, Murthal Work Experience: TCS, 33 months

Chitwan Singh, Marketing & Finance Internship: Idea Cellular Ltd Under graduation: B.Tech., Indraprastha University Work Experience: 24 months

Gunjan Rai Madan, Marketing & Operations Internship: Procter & Gamble Under graduation: B. F. Tech, NIFT New Delhi Work Experience: ITC Ltd., 3 years

Pranjal Goel, Marketing Internship: RPG Enterprises Under graduation: B.E., NSIT Work Experience: Hero MotoCorp Ltd, 23 Months

Karandeep Singh Sabharwal, Finance Internship: JP Morgan Services India Under graduation: B-Tech, Bharati Vidyapeeth College of Engineering Work Experience: Aricent, 32 months

Manpreet Khanuja, Marketing & Strategy Internship: Mahindra & Mahindra Under graduation: B.E Mechanical U.I.E.T Panjab University Work Experience: Infosys, 35 months

Smriti Agarwal, Marketing Internship: Vodafone Under graduation: B.Tech, LNMIIT Jaipur Work Experience: Ericsson, 23 months

Sasi Kanth Pingali, Marketing & Operations Internship: Wipro Under graduation: B.E., BITS-Goa Work Experience: Mu-Sigma, 18 months

Divya Yadav, Marketing Internship: Godrej Consumer Product Limited Under graduation: B.Tech YMCA Faridabad Work Experience :Daikin Air-conditioning, 24 months

Neha Gupta, HR Internship: Philips India, Under graduation: NSIT, Delhi Work Experience: Deloitte, 22 Month

Sunanda Mohanty, Finance Internship: Goldman Sachs, Under graduation: B.E. MIT, Manipal Work Experience: Deloitte, 23 Months

Shweta Verma, Marketing Internship: Robert Bosch Under graduation: B.Tech, KNIT Work Experience: TCS, 33 Months

Page | 53

DELPHIQUE 2014-15

Faculty Coordinators Student Coordinator

Prof. Gita Bajaj Aanshu Chadha Prof. Jyotsna Bhatnagar Secretary Prof. Anil Anand Pathak 9873303888 delphique@mandevian.com

Page | 54

Page | 55