Deloitte BPAS Information

7/31/2019 Deloitte BPAS Information

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0 2005 Deloitte | All rights reserved

Audit. Tax. Consulting. Financial Advisory

Business Process &

Application Solutions


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The BPAS value proposition

The Deloitte Business Process & Application Solutions team helps:

Growing clients with unique, changing and / or mission critical business process

and application management requirements deliver maximum competitive

advantage by:

Providing the highest quality outsourcing services;

Leveraging the broad geographical coverage of Deloitte that ensures a deepunderstanding of local regulatory requirements; and

Building on the roots of the firm by leveraging our deep knowledge of specific

business processes - specifically in Finance, HR and IT.

Our solution allows us to partner with clients who wish to drive increased

shareholder value from a decision to outsource specific processes and / or IT

applications whilst equally wanting to retain maximum flexibility without the need

to lock their business requirements in place for the foreseeable future.

We focus on quality, flexibility and the need for a unique and / or mission critical

solution above all else.


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Outsourcing drivers through the lifecycle

Core Skills

Core Skills

Low cost pertransaction & High

volume

High cost pertransaction & Lowvolume

Processing expertise

Domain knowledge /industry expertise

Embryonic Growth Expansion Mature

LOCAL GLOBALREGIONAL

Commodity

Unique


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BPAS services growing clients, regional operations ofMulti-National Clients and companies that requireflexibility.

Core Skills

Core Skills

Low cost per

transaction & Highvolume

High cost pertransaction & Low

volume

Processing expertise

Domain knowledge /industry expertise

LOCAL GLOBAL

GlobalOutsourcers

BusinessAdvisors

BPAS

Service Focus

REGIONAL

Commodity

Unique

Typicalpathway to

growth

Typicalpathway to

growth


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The BPAS scope of services is focused on areas inwhich Deloitte has strategic legitimacy

BPO (Finance &Accounting)

Management Accounting &

Reporting

Cost Accounting Statutory Accounting

Tax compliance

Outsourcing of financial

business processes:

General Ledger

Accounts Payable

Accounts Receivable

Billing

Fixed Assets Procurement

Budgeting & Controllership

Project & Program Mgt

Interim Management

Financial Research/Analysis

Bookkeeping

BPO (HumanResources)

Interim Management &

Staffing

Executive Payroll

Administration

Learning Outsourcing

Recruiting & Placements

Stock Option

Administration

HR Statutory Compliance

Outsourcing of payroll

processes: Payroll Processing

Fringe Benefits

Withholding taxes

Social Security

Support HR

functions

AMO

Management and delivery

of functional/technical

support and applicationmaintenance for:

SAP

Oracle

Siebel

Middleware

Custom software

Supporting IT Services:

ASP

Portal solutions Document Mgt

Custom software

development


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Our Global Outsourcing Methodology 2.0 supports thestructuring of the deal, the transition and delivery

Mobilize Validate Structure Transition Operate

Help Desk Solutionsand Operating Procedures

Application Support Solutionsand Operating Procedures

Solution Review

Infrastructure Solutions &Operating Procedures

Client Education DeliverySolutions & Operating

Procedures

Project Scope, Issue and Integration Management

Project Tracking and Reporting

Risk and Quality Management

Project Infrastructure Management

ApplicationImplementation Opportunities

Shared ServicesImplementation Opportunities

IT TransformationImplementation Opportunities

ApplicationScope Assessment

Shared ServicesScope Assessment

IT TransformationScope Assessment

Shared Services Constructionand Implementation

IT Transformation Constructionand Implementation

Stabilization

Applications Management

Help Desk OperationsLevel 1and 2

TechnologyInfrastructure Hosting

Change ReadinessAssessment

Stakeholders Enrolled

Organization Infrastructure Assessment Redesigned OrganizationStructure

Organization InfrastructureImplementation

Application Vision

Enhanced Services

Data Transition

Equipment and ApplicationInstallation

Integration Test

Current Business/ITStrategy Assessment

Current Business/ApplicationState Assessment

Client EducationDelivery Assessment

Discovery Business Case Refined Business Case Detailed Business Case Value Management

Letter of Intent Terms Sheet Contract ValidationOutsourcing Contract Contract Maintenance

TechnologyInfrastructure Assessment

Operating Plan

Shared Services Vision

IT Transformation Vision

Change ReadinessAssessment

CommunicationsPlan and Execution

Human ResourceManagement

Client EducationDelivery Support

AMO/ITOImplementation Opportunities

Change Leadership

Frontline ChangeLeadership

New Workplace andJob Skills

New Workplace and JobSkills Implementation

Transition Training DesignTransition TrainingAssessment

Transition TrainingDevelopment and Delivery

Transition Strategy and Planning

Application Constructionand Implementation

ProjectMgt

Solution

Value

People

Contract


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Deloitte BPAS followthesun services


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Our integrated Onsite/Nearshore/Offshore DeliveryModel facilitates requirements of all operations

On-Site

Off-

Site

/

Near-sh

ore

Offshor

e

Offsite/Near-shoreFacility

IndiaSouthAfrica

ClientSite

Same time-zone, culture, language. Dedicated and accountable client service teams provide single point of

contact. Leverage of scale to reduce cost but not quality

24x7x365 support Direct coordination of off-shore work tasks. Planning, design, configuration, development and testing activities for

SAP, Oracle, Siebel, Middleware and Custom software Relocation support for key resources during critical phases of project.

Onsite-Coordinators and direct delivery teams. Direct project service Close proximity to client team Conduct solution design, on-site testing, project-management,

customer-specification tasks and knowledge transfer

Highly skilled global resource pool in multiple locations supported by acommon delivery infrastructure.

Strict governance ensuring low cost and peace of mind

Deloitte Support & Processing Centres (Pan Europe)

Deloitte Offshore Application Support Centres

Team 1 Team 2

Deloitte Onsite Team


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Deloitte BPAS qualifications

To date in excess of 300 clients worldwide have selected us as their trustworthy

outsourcing provider, for example:Functional Outsourcing:Shared Services Centre

Functional Outsourcing

Service Centre for Enterprisesand other Organizations

Global Outsourcing:Local Unit for Start-up and Development

Functional Outsourcing

Global Transformational Outsourcing:Start-up, Development and Transaction
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How Deloitte BPAS is rated:

# 1 in customer satisfaction

We have been ranked first among all outsourcing providers in a recentInformationWeek Research Survey of 333 business-technology professionals.

Research method

Nearly 40 percent ofthe evaluators work incompanies with more

than $1 billion inannual revenue.

To be included in thestudy, a vendor had to

have received aminimum of 25

evaluations


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The Deloitte BPAS difference

Outsourcing is about relationships long term, mutually beneficial relationships betweenus and our clients

We partner with our clients to effect dramatic change through large, complex multi-yeartransformational programs

We are completely independent in terms of our advice and the way that you execute onyour strategy

We are willing to share in the risks and rewards of those efforts and we can structure ourdeals so that our interests and those of our clients are strategically aligned

We leverage the full strength of our global consulting and outsourcing practice to provide

our clients with the end-to-end solutions they increasingly demand.

We exceed expectations through our deep industry expertise across:

Consumer Business

Financial Services

Manufacturing

Energy & Resources

Aviation & Travel

Technology, Media & Telecoms

Life Sciences & Healthcare

Public Sector


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2003 Deloitte & Touche LLP

Global Contact

Eric la Maitre

Global Executive Director

Mobile: +31 646 070 205

eMail: [email protected]
mailto:[email protected]:[email protected]

Deloitte BPAS Information

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