DELL U2410 USB FW Upgrade Instruction

Version 01

Important Note: There are risks in FW upgrade. The U2410 screen will be blank during the upgrade process. We recommend you upgrade the U2410 from a notebook computer or has a second monitor so you can keep track of the upgrade progress. This tool only supports FW upgrade of one U2410 monitor each time, via USB cable. Do not connect more than one U2410 via USB to the Same PC during FW upgrade. DO NOT POWER OFF THE U2410 DURING THE UPGRADE PROCESS ! ! !

1. Equipment Requirement

Software: -OS (Win XP / Vista) -DELL U2410 USB ISP tool

Hardware: -U2410 monitor - Notebook computer or Desktop with another working monitor to track FW

upgrade progress -USB Uplink Cable -Power cord

Item Photo

Uplink cable & Power cord

Notebook or

Desktop with another working monitor

U2410 monitor

2. Preparation Instruction

Step Action Description Chart

1 Cable connections

Desktop only

1. Connect Desktop to

a working monitor.

with VGA cable. Set

this monitor as your

primary monitor.

(The purpose of this

monitor is to view the

progress of the

firmware upgrade.)

Desktop & Notebook:

2. Connect the power

cord and turn on the

U2410 monitor–to-be

flashed.

3. Connect USB

uplink cable from the

computer USB port to

U2410 USB upstream

port.

2 Install U2410 ISP

tool

1. Double click

“ U2410 ISP TOOL

2.0 ” package to start

installation ..

2. Click “Next” to

proceed.

3. Click “Next” after

review to proceed.

4. Save ISP tool to

“C:\Program

Files\DELL U2410”

with the same name.

Then click “next”.

5. Click “Start” to

install ISP tool.

6. Click “Exit” to

finish install action of

DELL U2410 ISP

Tool .

3. Firmware Upgrade Procedure Instruction

Step Action Description Chart

1 Check 1.Remove all USB device

from NB or Desktop

besides USB cable for

Firmware upgrade.

2. Ensure the computer is

able to find this new

Device. Otherwise, please

check connectivity or

change USB uplink cable.

(See remark 1)

Double click “DELL

U2410 ISP Tool” shortcut

icon to start.

2 Start USB ISP tool

This warning message

appears when running in

Win Vista. Allow the

program to continue

running.

3 Confirm &

Continue

1.Click“Get FW Ver ” to

confirm current FW Ver.

before Firmware Upgrade

2.Download Firmware

file provided and save to

Desktop hard disc or other

storage device < ex.

Data(H )>

3.Click “Browse” to

locate the “Dell

U2410_31F172_1B49.bin

” (*bin file) and open it.

4 Continue Click “Start” to start

firmware upgrade.

The U2410 monitor

screen will go blank

immediately and "Power

LED" indicator will turn

to flash and then turn off.

The screen will show up

with "Power LED" turn

on again after 2 minutes.

(Monitor the progress

via your other working

monitor or Notebook

LCD screen.)

5 Finish 1. If the message “FW

upgrade successful” is

showed after the

installment, please cycle

your monitor by

switching off and on AC

power to the monitor

Then the upgrade is

successful and finished.

2. Click“Get FW Ver ” to

check FW Ver again.

Ensure Firmware is

correct as DELL release

Remark 1: After cable connections and power is applied, it takes 8-10 seconds to setup the

USB Device. Do not start the FW upgrade tool during the USB setup process. You may

encounter the below Error message if you attempt the run the tool before Setup is completed:

4. Troubleshooting

Status Description Action Chart

1 After Step 4 of

Firmware upgrade

Procedure

Instruction , it

shows messages

“Writing

MONITOR_FW

to DDR RAM

fail!” & “Cycle

AC power to

your monitor

now”.

Cycle U2410

monitor AC

power and wait

about 8-10s, then

repeat the Step 4

to Step 5 again.

2 After Step 4 of

Firmware upgrade

Procedure

Instruction, it

shows messages

“Run

CMD_Appstest 1

fail” & “Cycle

AC power to

your monitor

now”, and the

U2410 screen is

blank.

Cycle U2410

monitor AC

power and wait

about 8-10s, then

repeat the Step 4

to Step 5 again

through the 2nd

monitor or the

notebook for

monitoring.

3 If you continue to encounter the problem same as above description.

Please change Desktop/Notebook and try again. After PC changed and the problem still exists, please

contact our technical support for troubleshooting.