Delivering Outcomes. With Certainty.

7/30/2019 Delivering Outcomes. With Certainty.

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Accenture Management Consulting

Delivering Outcomes.With Certainty.


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The big questions: Where do I start andhow do I get where I want to go?

Accenture Management Consultinghas been has been helping Australianbusinesses and government agencies

answer those question for more thanthree decades. We work closely withAustralias most successful publicand private sector organisations tocontinually improve their operationaland financial performance. We have alsobeen a catalyst for change, developingnew ideas and delivering outcomes.

The unique experience and capabilitiesof more than 16,000 managementconsultants that work with Global 500businesses and governments around

the world, and our comprehensiveunderstanding of the complexitiesof the local market equip us well forthe challenges and opportunities thatAustralian organisations face.

Our focus is to help identify the issuesthat need to be addressed to clear yourpath to value and high performance.Then we work side-by-side with youand your teams not only to addressyour issues and unlock value, but alsoto create a dynamic environment whereyou can grow, evolve and thrivewith orwithout our help.

A strong economy in a growing region but lowgrowth in productivity. Continued massivecapital investment but a structural shortage ofskilled talent. Exciting new technologies suchas mobility, analytics and social media but aplateau in consumer demand. Increased demandfor public sector reform in health, humanservices and education but constraints inachieving this. Australian leaders in business andgovernment have a very full agenda. There areendless opportunities for growth and innovation,but serious issues that need to be addressed.

Delivering Outcomes. With Certainty.


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FromIssue

ToOutcome

CertaintyPaceStrategicAgility

We bring pace. Pace is more than justspeed - it is also about timing. We setthe appropriate pace to help you seizeopportunities and achieve outcomesquickly. But we will also factor in yourbusiness cycles to deliver results at theright time. And while we are workingtoward your ultimate outcome, we arecontinuously looking for ways to unlockincremental value along the way, toenable you to pursue other priorities -or even to free up cash to enable thechange effort to pay for itself.

With high stakes, increasing scrutinyand ongoing volatility, organizationsrequire even greater certainty inachieving outcomes. To help createcertainty, we draw on our experienceand successfully demonstratedapproaches in everything we do. Wedo not bring ready-made answers, butwe do have hard-won knowledge aboutwhat works in many situations. Wefocus on the most critical issues: Ourconfidence in delivering outcomes canbe seen in our willingness to tie oursuccess to yours through a variety ofinnovative commercial arrangements,including value-based deals.

Even after we help you address somechallenges, we know that others willsurface - or old ones will find new waysto reinvent themselves. Throughoutevery project, we transfer skills andknowledge to create strategic agilityin your organization. We feel we havedone our job thoroughly if, after workingwith us, your business is more resilientand responsive enough to handle thecontinuing demands of a volatile,dynamic world.

How We Work With Clients To Deliver ValueAt Accenture Management Consulting,we typically start by asking, Whatcritical issues are standing in the wayof where you want to be? Whether youare challenged by regulatory pressures

or customer centricity, enterprise risk orproduct innovation, we help you identifythe root of the issue. Then we explore,agree, test and implement ways toaddress each issue, to achieve concreteand lasting value.

When we understand your organisation,and your definition of value, we movequickly towards delivering results. Wedraw upon an approach and assets thathave worked in similar situations and

tailor them to fit your organisationsunique needs.

We help you sustain and advance theoutcomes we help you achieveoftenstaking our success directly to yours.

In summary, we drive change in pursuitof high performance by living up to ourvalue proposition: We help our clients inAustralia move from issue to outcomewith pace, certainty and strategic agility.

Lets explore how we help you movefrom issue to outcome.

Working with our clients, we are helping to change the way Australianslive, work, play and consume. From e-health to capital investments inenergy, from real-time banking to digital transformation, Accentureis driving high-profile, leading-edge projects that will have areal impact on Australian business, government and society.


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Our Spectrum Of ServicesOur management consulting servicesare multidisciplinarywe draw upon ourknowledge of strategy, operations andchange management, across multipleindustries and functions. We learn from

our colleagues working in technologyand outsourcing. Ultimately, we bringa full range of skills and experiences tohelp our clients uncover value and drivetoward high performance.

Within Accenture ManagementConsulting, we have built a spectrum ofskills and knowledge areas over manyyears. Our management consultingservices complement each other as weseek to address unique challenges withour clients.

Weworkwithclientsatboththe

corporate and business unit level todevelop a practical Strategy focusedon tangible business outcomessuchas an effective global operatingmodel or seeking profitable expansionthrough M&Athat align with theorganizations goals.

Weworkwithclientstodevelop

Analytics capabilities that cantransform data into insights andpredictive models that help informbetter decisions and strengthen

customer relationships.

Clientslooktoustohelpcreate

and sustain profitable growth byidentifying Customer RelationshipManagement strategies and leadingpractices in marketing, sales andcustomer service that enable themto anticipate and exceed customersexpectations more consistently.

Weworkwithclientstobuildand

sustain strong capabilities in Finance &Enterprise Performance in the areas ofcorporate finance, finance operations,and financial planning and analysisthat can help drive increased value forthe organisation.

Wehelpclientsdevelopandimplement

measurable, lasting improvements inall aspects ofOperations to supportbusiness strategies and create flexible

operations that enable rapid responseto changing customer demands andmarket opportunities.

Wecollaboratewithclientstocreate

and operationalise an integrated RiskManagement approach designed tomaximise economic returns, improveshareholder value and increasestakeholder confidence.

Clientsturntoustohelpthemfind

a forward-looking approach toSustainability, leveraging assets andcapabilities to drive innovation andprofitable growth while striving forpositive economic, environmental andsocial impacts.

Wehelpclientsimprovetheperformance, productivity andcollaborative power of theirTalent & Organisation so they candrive enhanced organisationalperformance and more effectivebusiness strategy execution.

Analytics

Enterprise Analytics, Oragnisational Effectivenessfor Analytics, Functional & Industry Analytics,Information Management

Customer Relationship Management

Marketing Transformation, Sales Transformation,Service Transformation

Finance & Enterprise Performance

Corporate Finance, Finance Operations, EnterprisePerformance Management

Operations

Operations & Process Transformation, Sourcing &Procurement, Innovation & Product Development,Manufacturing, Service, Planning & Fulfilment

Risk Management

Strategy & Governance, Process Excellence & Integration,Regulatory Reform, Performance Insight & Execution

Strategy

Corporate Strategy & Operating Model Strategy, Mergers& Acquisitions

Sustainability

Sustainability Strategy, Operational Excellence, EmissionsManagement, Intelligent Infrastructure

Talent and Organisation

Human Capital & Organisation Effectiveness, HR & TalentManagement, Learning & Collaboration, Change Management

Communications,

Media & Technology

Financial Services Health & Public Service Products Resources


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Value Delivered for our Clientsin Australia

Abusinesstransformationprogramme

delivered to extract the benefits froma new core banking platform for alarge financial services institution.

Avaluebaseddealdeliveredtoimprove the procurement performancefor a large retailer.

Aglobaloperatingmodeldelivered

for the finance and HR functions of alarge resources company

Assistingamajorreportingand

analytics transformation programmedelivered for a large financial servicesorganisation.

Re-architectingfinance,procurement,

HR, payroll and assets and worksmanagement for a large localgovernment entity.

Assistingamajortransformation

programme for a governmenteducation department.

Assistingalargebankwiththe

integration and transformation offinance, risk and treasury.

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In addition to focusing on key businessfunctions, we also have experiencedteams that provide managementconsulting services customised andadapted to each industry. Most of

our people are aligned to one or moreindustries, with deep insights, knowledgeand experience that provide context andrichness to the work they do with clients.

In Financial Services our managementconsultants bring unique insights toour clients across specialised industrysegments such as capital markets,institutional banking, retail banking,wealth management, life insurance,and general insurance. Australianfinancial services companies faceintense macro-economic pressure,demanding customers and an unforgivingmarketplace. In response, banks,insurers and capital markets companiesare reviewing their operating models,becoming more efficient and looking fornew ways to create sustainable valuefor their customers and shareholders.Our management consultants can helpfinancial services companies reducecosts, improve customer service andgrow revenue in a volatile environment.

In Communications, Media &Technology our people bring deepindustry knowledge in the areasof communications, electronics,technology, media and entertainment.

In Australia, we have been involved inthe development and implementationof convergent business models, supplychain and workforce transformationsand customer experience enhancement.We have also helped organisationstransform their businesses to support theintroduction of next-generation productsand services, product innovation anddigital transformation.

Our Health & Public Servicemanagementconsultants bring expertise to localand national government agencies andother publicly-owned bodies in customs,defence, health, human services,immigration and border management,

justice agencies, public safety, publictransportation and revenue agencies.

In Accentures Products group inAustralia, our people are specialisedin the areas of retail, consumer goods& services, industrial equipment,infrastructure & transportation services,

and air, freight & logistics and travelservices. These sectors must all contendwith fierce competition, complex globalsupply chains, rising costs and increaseddemand for better, faster services.Accenture management consultantswork with clients to develop industryspecific strategies and processes to helpthem reach new customers, supporthigher levels of collaboration, minimisecosts and deliver higher quality service.

Our Resources consultants bringdeep industry skills across the metals,mining, energy and utility sectors tocreate shareholder value by proactivelyidentifying and helping to drive market-making strategies and outsourcingarrangements. In the face of anincreasingly volatile marketplace withincreasing stakeholder and customerdemands, clients look to our deep andbroad experience to help them managegrowth, performance and talent.

Deep Industry Expertise


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Every one of our projects revolves aroundidentifying where the potential forgreater value exists in your organisationand then delivering it. We help Australianorganisations improve their operations,

discover new revenue streams and engagewith their employees and customers in amore relevant way; all through innovativesolutions and our own Accenture assets,which include business and operatingmodels, frameworks, diagnostics, tools.We have thought leadership on key topicslike industry trends or emerging marketsas well as assets for specific industriesand functions.

Our talent and culture

Our people thrive on innovation,delivering value and driving towardhigh performance. Working with ourclients, we are helping to change the wayAustralians live, work, play and consume.From e-health to capital investments inenergy, from real-time banking to digitaltransformation, Accenture is drivinghigh-profile, leading-edge projects thatwill have a real impact on Australianbusiness, government and society.

For each of these projects we make surewe match our resources to our clientsneeds. Our management consultantsbring deep specialisation and uniqueinsights across industry segments.They marry this industry expertise withfunctional skills, business acumen withtechnology prowess. Our people are

adept at innovation and outstandingat executionknowing when the timeis right to innovate and when its moreeffective to follow proven practice.

We believe it is becoming increasinglyimportant to gain access to skilled talent,both here in Australia but also acrossthe globe. Accenture has establisheda distributed management consultingmodel that provides specialised skillsbased in a network of prominentlocations to help clients address theirmost pressing issues and pursueopportunities with greater flexibilityand speed. More than 1,300 of our16,000 management consultants arecurrently part of the Global Talent and

Innovation Network. They represent aspecialized talent pool that complementsAccenture in country teams and togetherthey deliver value to our clients. Thebenefits include access to a deep poolof specialized skills, greater speed andagility in actioning projects, fastermobilisation of engagements and anincreased flexibility to scale engagementteams up and down.

Our people, no matter where they arelocated, are dedicated to bringing globalindustry insights, delivery reliabilityand excellence to our local Australianclients. We have built a workforce withborderless expertise that is deployableto our clients at any time. This is whatdifferentiates Accenture and our peoplefrom our local competitors.

Bringing it all back to value- as you define itAccenture pursues delivering value forits clients with a single-minded focus.

Our training, our conversations, ourincentives, our workshops, our ownperformance measurementsare allgeared toward how we identify anddeliver the value that matters to you.

Value for our clients is not about anapproach or a diagnostic. It is not oneparticular Accenture ManagementConsulting team or any one engagement.

It is about the sum of the experiences,resources, disciplines, inspirations

and attitudes of an entire consultingorganization, expressed in our collectivecommitment to your success.

The Accenture ManagementConsulting Approach

Our flexible approach to any piece of work determines

how we deliver value and high performance. It helpsdrive efficiency with leading practices while alsoencouraging plenty of creativity and innovation.


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Michael PainAccenture Management Consulting &Strategy Lead, Australia & New Zealand

[email protected]+614 1432 5272

Philippe Bernard

Resources Lead

[email protected]+61 410 504 721

William Castles

Communications, Technology &Media Lead


Pascal Gautheron

Financial Services Lead


Michael Kretschmer

Products Lead


Melissa Waldron

Health & Public Service Lead


Cara Morton

Finance & Enterprise Performance Lead


Philippe Konfino

Customer Relationship Management &

Analytics [email protected]+61 429 600 352

Andrew WoolfTalent & Organisation Lead


Olaf SchattemanOperations Lead

[email protected]+61 404 04 34 00

Contact Us


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About AccentureAccenture is a global managementconsulting, technology services andoutsourcing company, with more than249,000 people serving clients inmore than 120 countries. Combiningunparalleled experience, comprehensivecapabilities across all industries and

business functions, and extensiveresearch on the worlds most successfulcompanies, Accenture collaborateswith clients to help them becomehigh-performance businesses andgovernments. The company generatednet revenues of US$25.5 billion forthe fiscal year ended Aug. 31, 2011. Itshome page is www.accenture.com.

About AccentureManagement ConsultingAccenture is a leading provider ofmanagement consulting servicesworldwide. Drawing on the extensiveexperience of its 16,000 managementconsultants globally, AccentureManagement Consulting works with

companies and governments to achievehigh performance by combining broadand deep industry knowledge withfunctional capabilities to provideservices in Strategy, Analytics, CustomerRelationship Management, Finance &Enterprise Performance, Operations, RiskManagement, Sustainability and Talent& Organization. Its home page is www.accenture.com.au/managementconsulting.

Copyright 2012 AccentureAll rights reserved.

Accenture, its logo, andHigh Performance Deliveredare trademarks of Accenture. 12-2718

Satellite images are Copyright 2011 Googleand the following third party:

CoversUluru, Northern Territory 2012 GeoEye

Delivering Outcomes. With Certainty.

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