Delivering Business Impact
1
Delivering business impact Our predictive analytics model A 1-point improvement in CX can have a multi-million dollar impact. 64 76 70 74 81 SCORE 81 70 78 71 73 SCORE 0.3 0.6 1.2 0.5 2.2 IMPACT 4.0 2.2 3.3 2.5 3.5 IMPACT BUY ONLINE BUY OFFLINE RECOMMEND RETURN BRAND CONFIDENCE Outcomes Outcomes of the Customer Experience WHAT OUTCOME DOES IT IMPACT? 79.3 0 100 70.2 WHERE AM I RIGHT NOW? WHERE SHOULD I BE? PATENTED FXI SCORE LOOK AND FEEL NAVIGATION IMAGES PRODUCT INFO PERFORMANCE Levers Drivers of Satisfaction WHICH LEVERS SHOULD I PULL?
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Transcript of Delivering Business Impact
Delivering business impactOur predictive analytics model
A 1-point improvement in CXcan have a multi-million dollar impact.
64
76
70
74
81
SCORE
81
70
78
71
73
SCORE
0.3
0.6
1.2
0.5
2.2
IMPACT
4.0
2.2
3.3
2.5
3.5
IMPACT
BUY ONLINE
BUY OFFLINE
RECOMMEND
RETURN
BRAND CONFIDENCE
OutcomesOutcomes of the Customer Experience
WHAT OUTCOME DOES IT IMPACT?
79.30 100
70.2
WHERE AM I RIGHT NOW?WHERE SHOULD I BE?
PATENTED
FXI SCORE
LOOK AND FEEL
NAVIGATION
IMAGES
PRODUCT INFO
PERFORMANCE
LeversDrivers of Satisfaction
WHICH LEVERS SHOULD I PULL?
