7/31/2019 DeLillo Resume :: Web Version

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Lou DeLillo754.214.6284 | lou@loudelillo.com

IT Consultant, Enginee

ExperienceConsultant, Systems Engineer & Project Manager at PalmTech Computer SolutionsWest Palm Beach, FL | Aug 2012 - Present (Currently Remote from Raleigh) Managed multiple projects from the sales phase through to installation and later into

maintenance cycle while prioritizing on-going service-related tasks.

Rendered professional IT services in-person & remotely in a variety of capacities.

Provided diagnostic and troubleshooting services for systems, networks & servers.

Consulted clients on strategic IT related business decisions as virtual CIO.

Developed rapport and trust with clients to learn about their companys needs, & rec-

ommended relevant solutions to enrich their business information systems.

Cultivated the client relationship through every user interaction, creating a consistent

and positive experience for each user.

Partnered with sales team and assisted during sales phase to identify opportunities

during client consultations. Translated clients abstract goals into concrete technical

design plans, creating a pragmatic path to meet their needs.

Created and instructed tailored training to individuals and teams on various platforms

and applications, including SharePoint, Office, and basic computer skills. Designed, installed and managed WAN topologies spanning 50+ locations.

Deployed and managed ITSP based VoIP systems, IP camera and POS systems.

Performed security audits and penetration tests on client infrastructure to identify po-

tential attack vectors. Worked with clients to designed and implement revised internal

security policies to address these vulnerabilities and gaps in protection.

Level 2 Support Engineer at Automated Healthcare SolutionsMiramar, FL | April 2012 - July 2012 (Contract) Provided technical support in-person and over the phone for internal users on various

platforms: Windows, OSX, Blackberry and iOS.

Partnered with IT staff to assist in bulk workstation upgrade project, leveraging Dell

KACE to rapidly build and deploy images to hundreds of workstations.

Systems Administrator / Technology Support Specialist at Coral Springs Charter SchoolCoral Springs, FL | August 2008 - April 2012 Performed Helpdesk duties: resolve tickets and find solutions to recurring issues.

Professional development instructor: taught faculty how to use and integrate 21st cen-

tury technologies in their classrooms and lessons.

Partnered with curriculum specialists to digitize student course selection system.

Instructed apprenticeship class for students, providing them with hands-on experience

diagnosing and troubleshooting Level 1 tech support issues.

Implemented a software library for teachers, enabling them to mount approved ISOs

and install software without involving the helpdesk.

Administered and maintained content filter and internal LAN.

Managed workstation imaging. Created golden master images for use site wide.

VolunteeringHope South Florida, 2014-2016Regularly collaborated with Hope South Florida on several projects, including creating

and maintaining computer labs for at-risk youth, working as a technician for fundraising

events and providing consultation for projects with technical elements.

EnvironmentalCreated certified wildlife habitats, partnered with City of Coral Springs to identify and

resolve environmental issues in the community.

Skills & Softwares- Microsoft Office, Office 365,

SharePoint Online, Skype

for Bus., OneDrive for Bus.

- iWork, iLife, Adobe CS

- Windows, Mac OS

- Windows Server 2008, 2012,

Azure and OSX Server

- Active Dir, DirSync, DHCP, DNS,

GPO, Print/File Services

- Dell Certified Technician

- Wired and Wireless Network

design, Meraki infrastructure

- Symantec Ghost & Veritas,

ShadowProtect, DeepFreeze,

Desktop Authority, DeployStu-

dio, KACE, Acronis- VMware, Hyper-V

- CPanel11, PHPmyAdmin,

Joomla, MediaWiki, WordPress

- ConnectWise

EducationFlorida Atlantic UniversityBoca Raton, FL2009 - 2013Major: Management ofInformation Systems

References

Michael GutierrezSales Engineer, LogMeIn

Matt HeuerSales, PalmTech

Julie FryeTechnology Coordinator, CSCS

Edwin CopelandDirector of Op., Hope S.Florida

Find Out Morehireloudelillo.com

linkedin.com/in/loudelillo