Imagining Care AnywhereThe power of provocation

Jennifer Liebermann, MBA, MPH @jenliebermann

Director, Garfield Innovation Center

Kaiser Permanente

Mike Holland, MS @jmichaelholland

Director, Innovation and Advanced Technology

Kaiser Permanente

Meet the Montgomery Family

They live in the future

Leo, 68retired contractor

Rosemary, 62payroll clerk

KateLeo & Rosemary’s daughter,

Lives in San Francisco

GaryKP Navigator

Henry, DNPNurse Practitioner on

Dr. Silver’s team

Dr. Gordon SilverLeo’s Primary Care

Physician

Meet the Care Team

• 10 million members

• 7 regions in 8 states + DC

• 32 hospitals

• 621 medical offices

• 18,000 physicians

• 175,000 employees

KAISER PERMANENTE

Garfield Innovation Center

Our mission is to inspire the people of Kaiser Permanente to envision the future of health and empower them to create it.

Imagining Care Anywhere

THE QUESTION

How might we inspire innovators to

envision the future of care outside our

clinics and hospitals?

ACTIVITY HIGHLIGHTS

Developed 3 member/family stories: Gina

(maternity), Leo (Medicare), and Marcus

(millennial)

Design and installation of interactive

exhibits and digital experiences illustrating

the whole-life member journey

Prototyping of future technologies

Imagining

Care Anywhere®

Delivering

Care Anywhere

Ph

oto

: U

SA

G C

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p H

um

ph

rey’s

Immersive Tours

Imagining Care Anywhere: Living Prototype

Mobile Exhibits

Digital Experience

External Feedback

• Health 2.0

• mHealth

• HIMSS

• National Hospital Executives

• America’s Health Insurance Plans (AHIP)

• Institute for Healthcare Improvement (IHI)

• American Institute of Architects (AIA)

• Innovation Learning Network

Hawaii Permanent Medical Group Professional Development Day

National Coalition of KP Unions

Human Resources Strategy Team National Diversity Conference

Jobs of the Future Committee National Nursing Leadership Council

Kaiser Permanente's Information Technology Leadership Summit

National Quality Conference

Kaiser Permanente North West Leadership Meeting Clinical Operations Re-Design

Labor Management Partnership Meeting Unit Based Teams Conference

Marketing and Sales Innovation Conference Southern California Permanente Medical GroupBoard Meeting and Leadership Development

Springboard

“The future

belongs to

those who

prepare for it

today”

- Malcolm X