BEHAVIOURAL SCIENCE FOR STAKEHOLDER MANAGEMENT

Stakeholder Analysisof DMRC Phase – III

October 26, 2013

GROUP MEMBER NAME

Amurtya Aggarwal

Archana Veeramachaneni

Ashita Jain

Mragank Narula

INTRODUCTION

• Who is a Stakeholder?• What is Stakeholder Analysis?

DMRC Phase – III

Background

• Delhi Metro is a rapid transit system serving the National Capital Region of India.

• The DMRC is a Joint Venture of the Delhi Government and the Central Government.

• Cabinet approvals have been obtained for 2 new lines and 5 line extensions, totaling 140 km.

Objectives and Benefits

• Identify the stakeholders and their impacts• Assess the interests of these stakeholders • Use the opinions of the most powerful

stakeholders to shape our project • Gaining support to help us win more resources• Anticipate peoples’ reaction to our project

Sources of Identification of Stakeholders

• Ms. Tripta Khurana – Former Chief Architect of DMRC

• Prof. K.T Ravindran – Former head of DUAC• Mr. Anuj Dayal – Chief Manager, Corporate

Communication Wing, DMRC• DMRC Website• RITES Report on SIA

MIND MAP

LIST OF STAKEHOLDERS

• Primary:

LIST OF STAKEHOLDERS

• Secondary:

• Consultants:

• Contractors:

LIST OF STAKEHOLDERS

• Tertiary and Other:

Funding Pattern

JICA LOAN @ 1.4% (INCLUD-ING IDC)

53%

INTEREST DURING CONSTRUCTION(IDC)

2%

GNCTD EQUITY

11%

INTEREST FREE SUB-ORDINATE

DEBT FROM CENTRAL

TAXES11%

PROPERTY DEVEL-

OPMENT BY DMRC

4%

LOAN FROM IIFCL1%

GOI EQUITY11%

INTEREST FREE SUBORDINATE DEBT FOR LAND

4%

GRANT BY DDA4%

PHASE-III FUNDING

Estimated Cost = Rs. 35,242 crores(US$ 6.36 Billion)

Funding Contribution

JICA Govt. DMRC

Contractors are Partners

L&T Metrostroy- Era JV

J. Kumar Infraproject

s Ltd

H.R.Builders (Engineers &

Builders)

Sam (India) Built Well Pvt. Ltd

Pratibha JV

ITD JVArvind Techno

Engineers Pvt. Ltd.

MBL Infrastructur

es Ltd.

Importance to Success

Stak

ehol

der

Inte

rest

s/Ex

pect

ation

s

STAKEHOLDER ANALYSIS GRID

ENGAGEMENT PLANNING STEPS

• STEP 1 – SCOPE

Collaboration and Conflict Matrix

‘CLIP’ Indicator

Collaboration & Conflict Matrix

CLIP Indicator

PIL = DominantPI = ForcefulPL = InfluentialIL = DormantP = ConcernedI = VulnerableL = Marginal

• Step 2 – ACT

Operational Engagement Plan

Strategic Engagement Plan

ENGAGEMENT PLANNING STEPS

Operational Engagement Plan

Strategic Engagement Plan

• STEP 3 – EVALUATE

ENGAGEMENT PLANNING STEPS

Engagement Evaluation Strategy

Engagement Evaluation Strategy

• STEP 4 – LEARN

Engagement Learning Strategy

ENGAGEMENT PLANNING STEPS

Engagement Learning Strategy

THEORETICAL UNDERSTANDING THROUGH: PROJECT PLANNING: INTERPERSONAL

SKILLS:

Minutes of the Meetings

DMRC Website

Corporate Video of DMRC

Classroom Lectures

Tracking Newspaper Articles

Regular Contact with DMRC Officials

Stakeholder Analysis Tool

CLIP Indicator

Team Work via Comparative Study

Weekly Updated Reports

Considering the Views of All Stakeholders

Creative Approach to Show the ‘Big Picture’

STAKEHOLDER ACTION PLANISSUES ACTIONS

MCD and NDMC taking a back step DMRC should explicitly convey their role.

No proper legal codes followed DMRC should follow the Indian Penal Code

Manipulation of Media Media should be more specific about their information

No rules and regulations followed to approve tenders

Clients should be well informed about such rules

Conflict of interest with DUAC DMRC and DUAC should meet halfway

Low compensation to the land owners Monetary compensations + Fringe benefits and Perquisites

NFPA’s evacuation plan is not practical Time for such evacuation must be extended

DMRC compromised the city in terms of architecture

Focus should shift from political intervention to convenience

Too much authority leads to non-compliance with local norms

DMRC should adjust their guidelines according to the public norms