Delaware North Companies Business Update

Chuck MoranPresident & Chief Operating Officer

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Overview

• State of Delaware North• Overarching Goals• Reorganization Progress• Operating Company Highlights• Focus on Technology• State of our Culinary & Hospitality at Delaware

North

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State of Delaware North

• One of the most admired family owned companies in the world – we turn 100 years old in 2015.

• Strong financial results despite the challenges.

• Revenue of more than $2.6 billion.• Reinvesting in the business –

nearly $200 million in 2012.• Developing 3 year strategic plan to

continue to propel the business ahead.

• Growing – new contracts and markets.– Green Bay, Seattle– Singapore

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Financial Highlights

• Business fundamentals continue to be strong.• Delaware North’s performance through October

was ahead of plan and prior year. • The company was able to prepay its TD Garden

note obligation.• Delaware North has a new $100 million Senior

Note agreement.• Currently developing financial metrics for 2014

financial planning. • Large investment in technology

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Overarching Goals

Prudent Management

Focus on Our People

Customer-Centricity

Shared-Service Model

Technology Acumen

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Reorganization

• One company mindset.• Important to share and develop leadership and

talent.• Will cascade throughout the organization.• In order to grow – we need to figure out ways to

leverage our expertise.

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Key Changes

• John Wentzell as President, Sportservice/Europe.• Rick Abramson as President, Parks & Resorts,

Australia and Asia. – Jim Houser, Chief Operating Officer

• Amy Latimer as President, Delaware North Boston and TD Garden.

• Kevin Kelly as VP Shared Services.• New President of Gaming & Entertainment –

Brian Hansberry.• New General Counsel – Rajat Shah.

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Other Key Priorities

• High performance team model adoption.• New global headquarters in 2015.• Succession planning continues to be important.• Health care and the new legislation and

requirements and the impact on the company.• Focus on growth – including acquisitions and

organic growth.

OPERATING COMPANY HIGHLIGHTS

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Sportservice

• Ahead of plan and prior year – primarily due to strong baseball results. Including Detroit Tigers and St. Louis Cardinals in the semifinals and the World Series.

• Lost Soldier Field food service contract – still have retail. Unsuccessful in several bids – but indicative of cyclical nature of business.

• New venues – Seattle’s CenturyLink Field & Seattle Sounders FC.

• All-Star MLS in Kansas City.• 2014 Super Bowl at MetLife Stadium.• NHL Winter Classic at Michigan Stadium.

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St. Louis CardinalsMLB World Series Finals 2013

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Sporting Park in Kansas City

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Gaming & Entertainment

• Ahead of plan and prior year.• Wheeling continues to see the impact of border

states offering gaming.• Expansion of Finger Lakes completed in October.• Opening of Miami Valley Gaming & Raceway in

Lebanon, Ohio in mid-December.• Southland expansion.• Several new business opportunities including a

gaming opportunity in Canada.

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Miami Valley Gaming & Raceway

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Miami Valley Gaming & Raceway

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Travel Hospitality Services

• Ahead of plan and ahead of prior year.• Hartsfield-Jackson Atlanta International Airport

very successful.• Working on extensions in Ft. Lauderdale and

Houston.• New concepts continue to open in Los Angeles.• Potential new business in Chicago, Tampa and

Charleston.

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Boston

• Ahead of plan and prior year due to the Bruins Stanley Cup final matchup with the Chicago Blackhawks.

• New garage acquisition continues to perform well. • Garden underwent several improvements during

the summer. • Development of the old Boston Garden site

progressing. • 90th Anniversary of the Bruins.

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Parks & Resorts

• Ahead of plan and ahead of prior year.• Massive wild fire in Yosemite and recent government shutdown

had a huge impact for our national parks.• Yosemite – NPS allowed us to replace the 91 hard sided tent

cabins with traditional tent cabins. • New operations at Kings Canyon, Shenandoah National Park,

Kalaloch Lodge in Olympic National Park and Peaks of Otter Lodge – are performing well.

• New luxury cabins in West Yellowstone recently opened to rave reviews.

• New suites at Tenaya Lodge.• Space Shuttle Atlantis℠ opened at Kennedy Space Center.

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West Yellowstone Cabins

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Space Shuttle Atlantis℠

• $100 million - 90,000 sq. ft. home of the Space Shuttle Atlantis℠.

• Global media coverage.• More than 50 astronauts attended the opening –

all applauded when they went through the exhibit for the first time.

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Space Shuttle Atlantis℠

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Space Shuttle Atlantis℠

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Australia

• Ahead of plan but even with prior year.• New contract to operate the Western Australia

Cricket Association Ground and Patersons Stadium.• Melbourne Park contract extension.• Resorts continue to be a challenge but new

marketing efforts and a focus on amenities should help produce stronger results.

• Continue to look for additional opportunities in sports and airports.

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Western Australia Cricket Association Ground

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United Kingdom

• Behind plan and prior year.• Search for a new Managing Director.• Strong sports and concert event line up at

Wembley.• Two NFL games at Wembley in 2013.• Continue to seek opportunities for growth in UK

and Europe.

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Asia

• New contract for the Singapore Sports Hub.• Joint venture with SATS.• 55,000 seat National Stadium – one of the most

significant sports venue projects in the world.• Very significant project for the company marking

our re-entry into Asia.• Grand opening in April 2014.

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Singapore Sports HubNational Stadium

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Singapore Sports HubNational Stadium

FOCUS ON TECHNOLOGY

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Focus on Technology

• Delaware North Companies has invested tens of millions of dollars in the last few years on new technology to move the company forward.

• In 2014-2015 – this investment will continue to be significant – additional tens of millions.

• Technology advances include:– PeopleManager and HR systems– Finance systems– Moving in-house systems to the cloud – Halo as an example– Back-and-front of the house systems – Birchstreet– New customer-facing technology including mobile ordering and line-

busting technology– Mobile apps and other marketing technology

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Technology Mandate

• Systems are a large investment for the company.

• The systems are only as good as the people who use them.

• New technology means embracing change and a commitment to learning and training.

• In order to make the investment worthwhile – it must be the perfect storm of platforms, people and process.

People

Process

Platforms

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State of Culinary & Hospitality @ DNC

• Training and development. – New Front-of-House professional certification opportunities – Educate and develop our culinary and hospitality associates

• Food safety – Expanding program – It only takes one issue!

• Innovation– Capitalize on opportunities – Identify, Share, Implement, Measure

• New Technology – Implement Birchstreet back-of- house system – Procurement– Inventory– Recipe Management.

THANK YOU