Military Surface Deployment& Distribution Command

Defense Personal Property Program

Military and Government Affairs Panel

October 09, 2014

Delivering Trust

Topics

2014 Peak Season Overview Peak Season Takeaways TOP Five CSS Comments Way Ahead for 2015

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Delivering Trust

DPS Shipments Booked

3

Average

Note: Measures total booked (5/15 - 8/31)

158,737Cumulative Booked

2-yr 2014Peak Season

156,384

84,823 shipments44,498 shipments29,416 shipments

158,737 shipments

dHHG

iHHGiUB

Total

COS T = 716 shipments

COS 5 = 19 shipments

COS 23%

COS D97%

COS 498%

COS T 2%

COS 77%

COS 810%

COS J83%

3-yr Avg

2014

0

5

10

15

20

Thou

sand

s

Awarded per Week

Note: Data pulled on 02 Sep 2014

Week Number 35 3-yr 2014

Counseled 7,103 7,559

Awarded 6,213 6,757

Picked Up (w/ Lag) 7,899 7,439

3-yr Avg

0

5

10

15

20

Thou

sand

s

Pickups per Week

2014

2014 Current Status

0

5

10

15

20

Thou

sand

s

Counseled per Week

3-yr Avg

2014

Delivering Trust 4

Cumulative Pickups

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 -

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000 Desired Pickups by Week

iUB iHHG dHHG

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 -

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

Cumulative Shipment Pickups

2011

2012

2013

2014

• Peak season adjustments

• Unlimited Refusals (15 May-31 Jul)

• Short Fuse expansion (23 May -18 Jul)

• 2014 Traffic Distribution List posted 08 April

Delivering Trust

2014 Peak Season

Positive• Services, Industry recovered well after late rate filing• Shipments up slightly over last year, few issues with

capacity• Negligible impact from CARB• Communication flow across community

Negative• Stability of ETA/DPS; outages continue to be an issue• Continuity of Operations Plan• TSPs Meeting Required Delivery Dates

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Delivering Trust 6

Peak Season Takeaways

Missed Required Delivery Dates

Shipment Management Practices (Peak/Non-peak shipment offers)

Invoice Approval Delays (HHG, NTS, DPM)

Force Protection/Installation Entry

Rate Filing Architecture improvement

TSPs Responsibilities

Alcohol in shipments

Delivering Trust

TOP Five CSS Comments

1. TSPs not unpacking at destination

2. Reassembling of items improperly/Misplaced hardware

3. Crew unprepared (lack of equipment)

4. Charging customer for debris removal

5. Incomplete inventory

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Delivering Trust

Way Ahead for 2015

Active engagement with Industry/Services• PPF – 18 November• PPF – Spring 2015• Monthly telecons to address continuing/evolving issues• New Channels for Rate Filing 2015

Japan – JA01-JA02

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Delivering Trust 9

Questions