Defense Contract Management AgencyQuality Assurance Directorate

Presented By:Michael Shields Executive Director,Quality Assurance

March 15th, 2011

Quality Assurance (QA) Directorate

QAPolicy

QA Tools

QA

Training

2

Responsible for Agency Wide Implementation

Goal:Effectiveness & Efficiency

Organizational Structure

3

Policy Training ToolsAnalysis,

Assistance and

Assessment

Office of the Secretary of

Defense

DCMA-D

AQ E&A OPS PM&J AO SP Quality Assurance

Process Management

Division

Information Management

Division

Resource Management

Division

Quality Engineering

DivisionNASA Audit

Division

Intern’l West Region

Central Region

East Region

QA Training

ASQ CertificationsCertified Quality TechnicianCertified Quality Auditor Certified Quality Manager Certified Quality Engineer 400 ASQ Quality Technician Certifications (FY11)

Managing Workforce CompetenciesMove from commodity certification to skill sets

Assignment based competencies

First-line supervisory assessment and validation

4

Assuring Conforming Products and Services

QA

Training

QA Tools

Integrated Tool Set

Supplier Risk Rating System Evaluation based on

Past performance Supply Chain vulnerability

Aggregated by weapon system

Risk assessment for Government Contract QA activities

Surveillance planning Capturing corporate knowledge Bringing tools into the 21st century

Use of real-time data

5

QA

Tools

QA Tools (con’t)

New Corrective Action Requests (CAR) Portlet ToolEnterprise tool used to evaluate program effectiveness across Agency

First Line Supervisor (FLS) Workload Sampling Tool

Training Competency Assessment Tool (TCAT)Developed and deployed this year

Allows first-line supervisors to review and track competency and training needsInitially deployed with 1910 QAR Skill setsOther job series being added quickly for agency-wide use

6

More Effective Use of Data

QA Policy

7

Shift primary focus from Quality Control to Quality AssuranceNew Quality Engineering Policy focused on analysis and preventive actions

Voting member of standards bodies influencing QA standards

Developing Acquisition Intelligence to buying commands Teaming to write improved contractual QA provisions and performance incentives.

QA

Policy

QA Policy

8

Process specific QA Instructions

New training policy Shifts from commodity certification to competency certification

Based on specific work assignmentsCore QA competencies based on ASQ body of knowledge

New CAR policy Reporting to Primes for corrective action at vendorsHelping Primes with sub-tier Quality

Enhanced Effectiveness and Efficiency Through Consistency

Working Together

9

Participating on the SAE G-19 committee Writing test methods for testing process specified in SAE standard

AS5553 Counterfeit Electronic Parts: Avoidance, Detection, Mitigation, and Disposition

DoD participation: DLA and DCMA

Participating on the SAE G-21 committeeDeveloping a standard based on AS 55553 applicable for mechanical parts and materials Standard drafted February 2011: AS6174, Counterfeit Material Avoidance, Detection, Mitigation, and Disposition

Re-wrote Appendix E and F adding Traceability and Control of Suppliers Preparing for industry vote for publication DoD participation: OSD, DCMA, DLA, NAVSEA,

Army, and NAVAIR

Buying Commands

DCMA Contractors

Working Together

10

To focus on risk mitigation and preventive actions To reduce Quality Cost To improve

PerformanceProgram/Weapon System Readiness

To reduceLead-timesNon-Conforming MaterialRepair/Rework

Buying Commands

DCMA

Contractors

QAPolicy

QA Tools

QA

Training

Summary

TrainingIntegrating ASQ Body of knowledgeShifted to Competency-based certifications

QA ToolsReal time date

Supporting GCQA planning, surveillance, and competencies

PolicyQuality Assurance vs. Quality ControlQuality Engineering PolicyProcess Specific InstructionsNew Training Instruction

Working TogetherImproving the overall acquisition process

11

12

Questions