December 2013

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BUSINESS JOURNAL • PAGE 2 December 2013

Yucaipa closes on acquisition of Fresh & Easy

Private investment firmYucaipa Companies L.L.C.has acquired Fresh & EasyNeighborhood Market fromLondon-based Tesco P.L.C.Yucaipa on Nov. 22 andreceived approval from theU.S. Bankruptcy Court forthe District of Delaware togo ahead with the transac-tion, which is being financedwith a $120 million loan byTesco.

Yucaipa said it plans tobuild Fresh & Easy into a“healthy convenient foodexperience,” providing con-sumers with more local andhealthy access for their dailyneeds. In addition, Fresh &Easy’s existing infrastruc-ture offers a “tremendous”foundation from which tobuild even stronger capabili-ties to provide the highestlevel of freshness and con-venience available, Yucaipasaid.

As part of the transac-tion, Yucaipa netted 150Fresh & Easy stores, a distri-bution center and a produc-tion plant in Riverside,Calif. Four thousand Fresh& Easy employees also willtransfer to the new business.James Keyes, former chiefexecutive officer of 7-Eleven Inc., has been hiredto design a successful strate-gy for Fresh & Easy. He alsonegotiated the deal withTesco.

Tesco launched the Fresh& Easy concept in 2007. Thecompany’s goal was to intro-

duce a retail format inthe United States thatwas smaller, easier tonavigate than thestores of larger retail-ers and able to deliverfresh foods to con-sumers at an afford-able price.

In December 2012, Tescosaid it was conducting astrategic review of the Fresh& Easy format because thechain was not delivering anacceptable shareholderreturn. In April 2013, theretailer said it planned to sellFresh & Easy and exit theU.S. market.

Yucaipa Companies hasexperience in the retail sec-tor. Past investments by thecompany include Food 4Less, Ralph’s Grocery Co.,Dominick’s Chicago andThe Great Atlantic & PacificTea Co.

BUSINESS JOURNAL • PAGE 3December 2013

Building a Skilled Small BusinessWorkforce in the Inland Empire

Page 27

Special

The Good Ol’ Boy Decline:8 Tips to Help Women Take Over

the C-SuitePage 9

SectionsAT DEADLINE

www.bus jou rna l . com

Phenix TechnologyA Manufacturer of Firefighter

Helmets

Page 14

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Judge Denies Motion to Jettison SECFraud Case Against Victorville

U.S. District Judge John Kronstadt on Nov. 14 denied defensemotions to dismiss the Securities and Exchange Commission’scharges that the city of Victorville, its airport authority and AssistantCity Manager Keith Metzler defrauded investors with a 2008 munic-ipal bond offering.

On April 29 the Securities and Exchange Commission (SEC)filed a suit against Victorville, the Southern California LogisticsAirport Authority and Metzler, who in addition to his role as assis-tant city manager is also the executive director of the airport author-ity. In its complaint, the SEC alleges those entities made misrepre-sentations to the purchasers of bonds, the proceeds from which wereintended to assist in the development of Southern CaliforniaLogistics Airport.

The airport authority was formed by the city of Victorville tofacilitate the conversion of the former George Air Force Base, whichwas shuttered by the Department of Defense in 1992, into a civilianairport. The Southern California Logistics Airport Authority, whichhas as its board of directors all five continued on page 11

Waste-by-Rail: Regional Benefits VS. Local ChallengesThe problem of municipal

waste—and how to dispose ofit—is becoming increasinglycritical in California. Likemany areas in the country, thestate is faced with the closureof several of its local landfillsover the next decade, but it isclear that new local landfillsare no longer an option inareas of increasing urbaniza-tion. And community opposi-tion makes local landfill devel-opment nearly impossible.Though it is not an optimalsolution, there can be environ-mental advantages to shippingwaste to regional landfills inmore remote areas if the sys-tem is properly devised.

Sanitation District No. 2 ofLos Angeles County (LACSD)constructed a precedent-set-ting project on a 17.2-acreproperty at Pellissier Place inthe City of Industry. ThePuente Hills IntermodalFacility (PHIMF) will be anessential component of a fully

integrated waste-by-rail sys-tem—the first of its kind in thestate. The intermodal facilitywill transfer containers of non-hazardous municipal solidwaste from trucks to trains sothey can be sent to theMesquite Regional Landfill inImperial County. Garbagetrucks bring waste from thecommunity to the Puente HillsMaterials Recovery Facility(PHMRF), where recyclableand hazardous materials areseparated from the municipalsolid waste that goes to thelandfill. The municipal solidwaste is loaded into rail con-tainers, which are hauled byhostler trucks to the PHIMF—practically next door—wherethe containers are loaded bycrane onto rail cars. ThePHIMF will initially receiveup to 4,000 tons per day ofcontainerized waste from thePHMRF and ship it on onetrain daily to the MesquiteRegional Landfill, but it will

have the capacity to receiveand ship double that amount.

This project is a criticalpart of a program to replacethe dwindling options for locallandfills with regional land-fills. And though the project’sbroad-reaching benefits makeit worth pursuing, there arelocal challenges—air quality,noise, and traffic issues—thatwill affect the surrounding res-idential communities.

REGIONAL BENEFITSOne of the regional bene-

fits of the PHIMF will be thatit implements the waste-by-railsystem before Los AngelesCounty’s landfills reach maxi-mum capacity. In 2008,LACSD projected that locallandfill capacity would fallshort by about 1,800 tons perday under the best-case sce-nario and 4,900 tons per dayunder the worst case after theclosure of the Puente HillsLandfill. Although there is

more capacity in landfills thanprojected due to the recession,Los Angeles County’s popula-tion is projected to increase byover 600,000 by 2020. Withthe economy and populationon the upswing, it is only amatter of time before otherlandfills reach their capacity.The construction of the systemis already complete, so it canbegin operating whenever it isfinally needed.

Another benefit of thePHIMF and waste-by-rail sys-tem is that they will cause sub-stantially less regional air con-tamination than simply truck-ing the refuse to the MesquiteRegional Landfill. It wouldtake 182 long-haul trucks tocarry the 4,000 tons of con-tainerized solid waste that canbe handled by a single train.That many trucks would emit amuch greater amount of airpollutants, including the smog-producing combination of

continued on page 10

HHS Awards $30,646,193in Affordable Care Act

Funds to CaliforniaHealth Centers to

Expand Access to CareGrants support primary care in

46 California communities;serve more than 333,187 addi-

tional Californians

The U.S. Health and HumanServices (HHS) SecretaryKathleen Sebelius announced$30,646,193 in grant awards tosupport 46 new health centersites in California. These funds,made available by theAffordable Care Act, will help



I N D E XI N D E X

News and Features

The Good Ol’ Boy Decline: 8 Tips to Help WomenTake Over the C-Suite Vickie Milazzo argues that every coporation can benefit from a touch of estrogen and the feminine qualities associated with it. The almost constant changes to the way we communicate,interact, innovate, and do business are setting up anopportunity-filled future for women. . . . . . . . . . . . . . . 9

Knowledge ISN’T Power: How to Stop GatheringInfo, Weighing the Evidence, Chasing New Ideas….and Just Execute Already! Moran and Lennington’snew book, “The 12 Week Year,” offers a new way tothink about time and how you use it. In a nutshell, plan your goals in 12-week increments rather than 365 day years. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Obamacare Shopping for Christmas: Eric TysonAnswers 10 FAQs From Americans Who Got theDreaded Cancellation Letter If your health insurance has been canceled, you’re likely feeling anything but festive this holiday season. Financial counselor Eric Tyson answers questions he’s hearing and offers advice on how to cope with the stress and confusion of health insurance shopping. . . . . . . . . . . . 23

Low-Tech Holiday Gifts the Grandkids WillRemember Many grandparents don’t enjoy givingtheir grandkids tech gifts during the holiday season.They want to give something their grandkids willtreasure. Ted Bernstein offers suggestions for holiday gifts for grandkids that create lastingmemories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Columns

Close-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Real Estate Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2014 Salary Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Investments and Finance. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Women in Business. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Financial Column. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Corporate Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Restaurant Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Time Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Health Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Managing Bookshelf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

The Lists:Business Brokerage Firms in the Inland Empire. . . . . . . 28

Computer Column. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

New Business Lists:County of Riverside. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35County of San Bernardino. . . . . . . . . . . . . . . . . . . . . . . . 35

Executive Time Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Vol. 25, No. 12, December 2013 — Inland Empire Business Journal is published monthly by DailyPlanet Communications, Inc., 1801 Excise Street, Suite 111, Ontario, CA 19761. (909) 605-8800.Bulk rate U.S. postage paid, Ontario, CA, permit No. 1. Send address changes to: Inland EmpireBusiness Journal, P.O. Box 1979, Rancho Cucamonga, CA 91729. Information in the InlandEmpire Business Journal is deemed to be reliable, but the accuracy of this information cannot beguaranteed. The management of the Inland Empire Business Journal does not promote or encour-age the use of any product or service advertised herein for any purpose, or for the purpose or saleof any security. “Inland Empire Business Journal” trademark registered in the U.S. Patent Office1988 by Daily Planet Communications, Inc. All rights reserved. Manuscripts or artwork submit-ted to the Inland Empire Business Journal for publication should be accompanied by self-addressed, return envelope with correct postage. The publisher assumes no responsibility for theirreturn. Opinions expressed in commentaries are those of the author, and not necessarily those ofthe Inland Empire Business Journal. Subscription payment must accompany all orders for themonthly journal or annual Book of Lists. Copyright 2013 Daily Planet Communications, Inc.

Quotations on SpiritualThe greatest asset of any nation is the spirit of its people, and thegreatest danger that can menace any nation is the breakdown ofthat spirit—the will to win and the course to work.

George B. Cortelyou

Our problem is within ourselves. We have found the means toblow the world physically apart. Spiritually, we have yet to findthe means to put together the world’s broken pieces.

Thomas E. Dewey

The educated man is a man with certain subtle spiritual qualitieswhich make him calm in adversity, happy when alone, just in hisdealings, rational and sane in the fullest meaning of that word inall the affairs of life.

Ramsay MacDonald

PUBLISHED BY BOARD CHAIRMANDaily Planet Communications, Inc. William Anthony

MANAGING EDITOR ACCOUNT EXECUTIVEIngrid Anthony Mitch Huffman

STAFFTravel Editor: Camille Bounds Art Director: Jonathan SerafinConsultant: Mel Pervais Sales: Mitch Huffman

CORRESPONDENTS AND COLUMNISTS

David Sayen Tom Meyer Vickie Milazzo Brian Moran

Michael Lennington William “Bill” Cortus Ted Bernstein Mile Reyes

Camille Bounds Annie Tsai J. Allen Leinberger

CONTACT US

William J. Anthony Publisher & Producer [email protected]

Ingrid Anthony Managing Editor [email protected]

Jonathan Serafin Art Director [email protected]


Maybe Truths and Myths AboutToday’s Business Lending Environment

By Tom Meyer, Commercial BankingRegional Manager, AmericanWest Bank

I’ve been a banker in Southern California my entire 35-yearcareer and I’m passionate about helping local businesses achievetheir financial goals, knowing it has a role in positively impactingthe local economy.

Maybe it is because of my job that I view our region through aunique lens—I experience economic progress every day as ourteam tailors financial solutions to help businesses expand, diversi-fy, retool and grow. I talk to business leaders who wonder if thelingering effect of the national economic slowdown impacts theirability to qualify for a loan or line of credit. If you’re wonderingthe same thing, here are three important facts:

First, lender liquidity and capital. For banks likeAmericanWest Bank, excellent capital ratios and strong liquidityposition afford us the ability to be actively lending in the InlandEmpire. For us, we’re especially busy with commercial and indus-trial loans, owner-occupied real estate, SBA financing, and mort-gages and home equity lines of credit on the personal lending side.

Second, underwriting standards. I can speak only for ourbank and not the industry as a whole, but our commercial under-writing standards remain unchanged, including key factors likeloan-to-value (LTV) and debt service coverage ratios among oth-ers.

Don’t under estimate cash flow. It continues to be the singlemost important factor in loan underwriting. The time-tested adageof the “5 Cs of Credit” (Character, Capacity, Capital, Collateraland Conditions) is as relevant today as ever before when it comesto qualifying for that loan or line of credit.

Due to the economic slowdown, some borrowers who qualifiedfor credit a few years ago now find themselves in uncharted terri-tory like reductions in property values, decreased sales volumesand even operating losses. If your business has experienced someof these, my best advice is do not assume it impacts your ability toqualify for a loan. Instead, reach out to a trusted banker and talkabout your specific situation.

Finally, find your fit. Many financial institutions can fund aloan, but it’s key to work with a banker who truly knows your busi-ness. Your banker should be a trusted advisor and a resource year-round, not just when your loan or line is up for renewal.Establishing and maintaining a strong relationship with him/her isinvaluable—think of it as anytime access to free expertise.

Working closely with local businesses and helping themachieve success is why I built an entire career in banking. It’sexciting to play a small role in moving our economy forward.That’s why I’m at AmericanWest Bank. As a business-focusedcommunity bank, we’re fully committed to local businesses. Ourteam is comprised of highly-experienced bankers who take ahands-on consultative approach with every client.

It’s difficult to know if the economic recovery will continue tobuild gradually, or if it will pick up steam as we move into 2014;but it’s definitely moving forward. This is an attractive place tolive and work and we’re excited to compete in this market.

St. Bernardine Medical CenterFoundation Welcomes

Five New Board MembersSt. Bernardine Medical Center Foundation has announced the

addition of five new members to its board of trustees: MaribelBrown, Robert W. Percy, D.D.S., Michael Salazar, Desiree Schunkeand Kevin Thomas. The 38-member board is comprised of InlandEmpire residents who volunteer their time and talents to participatein major fundraising activities to support St. Bernardine MedicalCenter.

The new appointees have significant, varied experience in fieldsof finance, construction, business, marketing and medical servicesand are leaders with a history of community support.

Maribel Brown is co-owner of Minuteman Press of RanchoCucamonga. A recipient of numerous awards and local recognition,Brown has over 30 years experience in the marketing and medicalindustry.

Robert W. Percy D.D.S. is a retired dentist with 32 years of pri-vate practice. In addition to his extensive professional and communi-ty involvement, Dr. Percy has an acute appreciation for and under-standing of the San Bernardino community and surrounding region.

Michael Salazar is vice president of Investments at USBFinancial Services. A past president of the Association ofProfessionals in Finance and Accounting, and a current member ofthe Community Foundation Professional Advisors Council, Salazaralso served in the U.S. Navy from 1983-1987.

Desiree Schunke is the retired owner of Brenna Construction.Active on multiple boards, including the Tribal Board of Directors,Health 2011, Schunke is an engaged community member who volun-teers with the Riverside County Sheriff’s Department for the TribalLaw division.

Kevin Thomas is the manager of Valley Healthcare. A licensednursing home administrator, Thomas has a vast knowledge ofMedicaid and Medi-Cal regulations and addresses the financial sideof medical care with great acumen.

Ron Rezek, chairman, St. Bernardine Medical Center FoundationBoard of Trustees, said each member of the board brings uniqueexperiences and expertise creating a multifaceted unparalleled team.“As we welcome our newest members, I reflect on them and theentire board. It is a privilege and honor to work with such an amaz-ing group of people.”

Through the support of its members and community philanthrop-ic partnerships, the St. Bernardine Foundation Board of Trusteesworks together to meet the health care needs in the greater SanBernardino community. “We welcome these new board members toour foundation and look forward to extending our partnership withthem in this new role,” added Rezek.

Two Ways to Get YourMedicare Benefits

By David SayenSome people may not realize it, but there are actually two ways

to get Medicare benefits.The best-known way is Original Medicare. With Original

Medicare, you can choose any doctor, hospital, or other healthcareprovider you want, as long as they accept Medicare. When youreceive medical services or goods, continued on page 15


CLOSE-UPCLOSE-UP

reRubber—Rubber Reborn in OntarioEver wonder what happens

to tires you periodicallyreplace? Here are some sober-ing facts: Every year over300,000,000 tires are scrappedin the U.S; 30,000,000 fromCalifornia and 15,000,000 fromSouthern California alone. Sohow much space do justSouthern Cal’s 15,000,000 tiresrequire? If stood side by side,they’d make a trip to and fromL.A. and Washington D.C.Historically and sadly, manyused tires end up in landfills.Quite a waste, right?

However, unlike many otherwaste products, today’s discard-ed tires contain highly engi-neered materials that can be re-utilized and “upcycled” intonew products and uses therebyconverting an enormous amountof waste into incredibly valu-able resources. But how?

Enter JD Wang, CEO andfounder of reRubber LLC.Located in Ontario, CA,reRubber collects and recyclesdiscarded tires. According toJD, the term “Rubber reborn”best reflects the company’sfocus on new technologicaldevelopments and rubber upcy-cling opportunities. reRubberproudly participates in the“Made in California” programsupported by CaliforniaManufacturing TechnologyConsulting.

Enterprises as well as com-munities, especially here inCalifornia, have been focusing

on recycling efforts, low-carbonoperations and triple bottom-line business ethos (people,planet and profit). As a result,booming new industries haveand are being developed gener-ating new employment opportu-nities and allowing them to pro-

vide future generations with acleaner environment.

Trends in the recycling andupcycling industries are devel-oping at a quickened pace witha growing demand for rawmaterials outpacing supply.Technologies previouslyshelved due to market condi-tions are now in demand. Thesupply of tires in SouthernCalifornia and the infrastructuredeveloped by CalRecycle cre-ates a uniquely advantageousopportunity. Very few areas inthe world offer such a vast read-ily available scrap tire inventoryin a radius of less than 50 miles.

reRubber has developedextensive standards and proce-

dures through years of experi-ence in order to effectively

operate the tire recycling line inan eco-friendly manner.ISO14001 certified reRubber isable to provide the most effi-cient operating production andstorage of crumb rubber, whilerecovering nearly 100% of thetire.

Most, if not all, readers willhave already interacted withrecycled tire rubber in someform. Local high school’s run-ning tracks, gym floors andplaygrounds are already enrich-ing our lives every day. Onstreets and highways, rubberhas been engineered into theasphalt, enhancing the drive andprotecting the roads. Otherestablished markets for rubberinclude: molded products, civilengineering and constructionmaterials.

Furthermore, according tothe National Associations ofCorrosion Engineers, the cost torepair corrosive infrastructurehas exceeded $276 billion dol-

lars annually. In response,reRubber manufactures a highlyengineered, eco-friendly; recy-cled rubber protective coatingsthat extend the life of infrastruc-tures by coating deeper and last-ing longer than traditionalwater-based products. Theseproducts also are used in indus-trial, commercial, automotiveand residential applications.

Based on many proventechnical and economic advan-tages, the use of recycled tirerubber in many downstreamindustries has had impressivegrowth. This growth rate willcontinue worldwide as morelocal districts begin to under-stand and utilize these technolo-gies. It is reRubber’s strategicplan to continue to invest for thefuture of the planet and createsustainable and rewardingindustries for each locality.

In 2011 reRubber wasnamed a “Top 20 Tire Recyclerin America” by RecyclingToday.

Presently reRubber’s eco-friendly products are soldthroughout North America andAsia. Currently, reRubber hasdiverted over 4 million tiresfrom landfills. In addition to itsOntario location reRubber hasbegun operations in China andis opening a product manufac-turing plant in San Bernardinoin the coming year.

reRubber—a step ahead inOntario.

JD Wang, CEO, reRubber

Sowing Seed for Life – A Charity That Provides Food and Much Morefor the Local Community

As good and bad times keeprising and falling, the need forcharitable organizations that canaddress our community’s prob-lems continues to demand ourattention. Such has been thecase for an Inland Empire groupcalled Sowing Seeds for Life.Sowing Seeds for Life is a foodpantry program that serves over6,000 people each month. They

provide over 1 million poundsof food each year to individualsand families in need in our com-munity; they serve the SanGabriel and Inland Valley areas.Their “pantry days” are the firstand third Wednesday of themonth in the parking lot of DPILabs on Arrow Highway in LaVerne.

In addition to food, clients

also receive clothing, which isdonated and distributed bymembers of United MethodistChurch in La Verne. Their foodsupplies come from the L.A.Regional Food Bank andthrough the generosity of folksthat conduct food drives onSowing Seeds for Life’s behalf.They offer their clients assis-tance with Cal-Fresh applica-

tions, baby care and hygieneproducts, referrals to otherproviders and so much more.Their distribution is conductedin an open-air farmer’s marketstyle environment. They havefresh locally grown produceavailable so clients can selectthe vegetables they want, ratherthan having to take items that



2014 SALARY GUIDES2014 SALARY GUIDES

Guides Forecast Average SalaryRanges, Positions and Skills in

Demand Next YearThe just-released 2014 Salary Guides from Robert Half show

that U.S. starting salaries for professional occupations are project-ed to increase an average of 3.7 percent next year. Technologypositions are expected to see the largest gains among all fieldsresearched, with an anticipated 5.6 percent increase in the averagesalary for newly hired workers. Accounting and finance profes-sionals can expect starting salaries to rise an average of 3.4 per-cent, according to the research.

Many hiring managers are encountering difficulty finding pro-fessionals with the specialized skills they need to achieve theirgrowth goals, said Paul McDonald, Robert Half senior executivedirector. The annual salary information from Robert Half isdesigned to provide businesses with the latest compensationtrends, as well as advice for attracting and retaining top perform-ers.

Following is an overview of findings from the 2014 SalaryGuides:

Accounting and Finance The average starting salary for anewly hired accounting and finance professional in the UnitedStates is forecast to rise 3.4 percent next year. Financial and busi-ness systems analysts are in demand. The market for internal audi-tors and entry-level accountants also has strengthened.

Technology Overall, base compensation for information tech-nology professionals in the United States is expected to increase5.6 percent in the coming year. Mobile applications and softwaredevelopers are in particularly strong demand. Business intelligenceanalysts also can expect to see higher than average salary increas-es.

Creative and Marketing Professionals in creative fields in theUnited States can expect average starting salary gains of 3.3 per-cent in 2014. The shortage of creative talent with digital andmobile expertise continues, with user-experience and mobiledesigners in particular demand.

Legal In the legal field, starting salaries for positions in theUnited States are anticipated to rise 2.7 percent, on average, in thecoming year. Mid- and senior-level associates are sought by lawfirms looking to expand lucrative practice groups or invest in newservice offerings.

Administrative and Office Support Overall starting salariesfor administrative professionals in the United States are expectedto rise 3.3 percent in 2014. Executive and administrative assistantsand customer service managers are in particular demand. Supportstaff also are needed in the healthcare field and in humanresources.

All of the guides can be accessed atwww.roberthalf.com/salary-guides. A salary calculator for eachprofession can be used to determine average starting salaries inhundreds of local markets and also can be accessed via the links tothe Salary Guides above.

REALREAL ESTESTAATE NOTESTE NOTESFORMER INLAND EMPIRE BIG BOX TO BE

CONVERTED INTO AN OFFICE BUILDINGA 35.6k-square-foot freestanding building in San Bernardino

was purchased by MTK Soal Investments LLC for $4.6 million($129/sf). The property, located at 1094 South E Street, is a formerbig box property that will be converted by the buyer into an officefacility for the County of San Bernardino. It had been vacant forthe past decade due to the depressed market.

The property is located at the signalized intersection at theentrance to the Inland Center Mall and in close proximity to theTarget shopping center. It is on a three-acre lot with ample parkingand offers excellent freeway visibility along with easy access tothe I-215 and I-10 Freeways.

Marc Piron, senior vice president with NAI Capital’s Riversideoffice, and Lidia Talavera, vice president with the Ontario office,represented the seller, Jara Holdings Second LLC, in the sale.

PALM SPRINGS AUTO ZONE PROPERTY TRADESFOR $2.33 MILLION

A private investor paid $2.335 million for a 5.4k-square-foot($432/sf), single-tenant AutoZone property in Palm Springs.Located at 1717 East Vista Chino, the AutoZone is situated on 1.50acres and was built in 1980. The buyer was in a 1031 exchange andclosed all cash in 30 days.

The Irvine-based buyer was represented by Patrick G. Kent ofHanley Investment Group. The seller, a real estate investmentcompany based in Yorba Linda, was repped by Hanley InvestmentGroup’s Eric P. Wohl.

“The buyer was looking for stable and reliable income withminimal management for a long-term hold. The investment fea-tured a 10-year lease at one of the most highly-travelled intersec-tions in Palm Springs,” said Kent, senior vice president of HanleyInvestment Group. “The sale continues to show the demand forwell-located single-tenant NNN investments in today’s market.”

“This transaction marks one of the lowest cap rates for a sin-gle-tenant AutoZone in the western United States, due to a long-term corporate guarantee on the lease and the property being locat-ed in front of a grocery-anchored shopping center,” added Wohl,president of Hanley Investment continued on page 12

BUSINESS JOURNAL • PAGE 8

DUFF & PHELPS/INLAND EMPIRE BUSINESS JOURNAL STOCK CHART

Duff & Phelps, LLCOne of the nation’s leading investment banking and financial advisory organizations. All stock data on this page is provided by Duff & Phelps,LLC from sources deemed reliable. No recommendation is intended or implied. (310) 689-0070.

Five Most Active Stocks

Advances 3Declines 2Unchanged 0New Highs 1New Lows 0

Monthly Summary11/21/13

American States Water Company

CVB Financial Corp. (H)

Monster Beverage Corporation

Simplicity Bancorp, Inc.

Provident Financial Holdings, Inc.

Monster Beverage Corporation 21,562,250

CVB Financial Corp. 5,807,630

American States Water Company 1,703,420

Provident Financial Holdings, Inc. 1,636,620

Simplicity Bancorp, Inc. 201,330

D&P/IEBJ Total Volume Month 30,911,250

Ticker 11/21/13 10/31/13 %Chg. 52 Week 52 Week Current P/E ExchangeClose Price Open Price Month High Low Ratio

AWR

CVBF

MNST

SMPL

PROV

28.70 28.48 0.8 33.09 21.36 18.3 NYSE

15.36 14.54 5.6 15.46 9.77 17.5 NASDAQGS

57.14 57.23 (0.2) 66.12 45.24 30.2 NASDAQGS

15.78 15.68 0.6 15.93 13.50 21.0 NASDAQGS

14.51 15.16 (4.3) 19.69 14.12 8.4 NASDAQGS

December 2013

Notes: (H) - Stock hit fifty two week high during the month, (L) - Stock hit fifty two week low during the month, NM - Not Meaningful

Company Current Beg. of Point %ChangeClose Month Change

CVB Financial Corp. (H) 15.36 14.54 0.82 5.6%American States Water Company 28.70 28.48 0.22 0.8%Simplicity Bancorp, Inc. 15.78 15.68 0.10 0.6%

Company Current Beg. of Point %ChangeClose Month Change

Provident Financial Holdings, Inc. 14.51 15.16 -0.65 -4.3%Monster Beverage Corporation 57.14 57.23 -0.09 -0.2%

THE GAINERSTop five, by percentage

THE LOSERSTop five, by percentage

Judge Rejects Pension System’s Request to Appeal SB’s Bankruptcy FilingU.S. Bankruptcy Judge

Meredith Jury, who is oversee-ing the city of San Bernardino’sChapter 9 bankruptcy filing, onNov. 15 rejected a request by thecity’s largest creditor to chal-lenge the city’s bankruptcy eli-gibility at the U.S. 9th CircuitCourt of Appeals. That creditor,the California Public EmployeesRetirement System, has disput-ed San Bernardino’s contentionthat it is in dire fiscal straitssince shortly after the munici-pality’s filing of its Aug. 2, 2012bankruptcy petition.

San Bernardino, which cur-rently has a $25 million annualobligation to the retirement sys-

tem, withheld more than $14million in pension fund paymentfrom July 2012 until July of thisyear. The city wants to continueto make partial payments untilsuch time as it gets back on itsfeet financially.

In responses to the city’s fil-ings, the retirement system hassaid that San Bernardino pos-sesses untapped assets thatcould be liquidated and is sim-ply skipping out on its financialresponsibility. It has said SanBernardino is not eligible forbankruptcy. Jury has consistent-ly ruled that San Bernardino isas insolvent as it claims. InAugust, she ruled that the city’s

bankruptcy should be grantedpursuant to a pendency plan bywhich the city continues to payits employees and other expens-es critical to its day-to-day oper-ations but services its otherdebts on the basis of the limitedfinancial means available to it.

In dissenting from Jury’srulings, the California PublicEmployees Retirement System,known by its acronymCalPERS, has maintained that ithas special status among thecity’s creditors and that the citycannot be excused from makinggood on its obligations to thepension fund. CalPERS main-tains that it is a creature of the

state government, and as suchmerits a first place in line amongthose to whom the city is inarrears. Jury has rejected thosearguments.

In its dissent CalPERSrequested leave to appeal. SanBernardino responded by argu-ing that remaining in bankruptcycourt before Jury is the appro-priate venue for coming to termswith all of its creditors, includ-ing CalPERs, in accordancewith a still confidential and ten-tative plan for structured repay-ments which the city councilapproved in October.

The plan is now subject tocontinued on page 11


WOMEN IN BUSINESS WOMEN IN BUSINESS

The Good Ol' Boy Decline: 8 Tips to Help Women Take Over the C-SuiteCorporations who insist on maintaining a good ol’ boy network are making (and keeping) themselves stupid.

You’re probably thinkingthat is an extremely inflamma-tory statement, especially con-sidering many of those sameorganizations are amongst themost profitable in the world.But consider this: a 2011Harvard Business Reviewstudy found that adding morewomen to a group increasedthe collective intelligence ofthat group. Adding more men?No increase in intelligence.

What does this mean forwomen in today’s businessworld? Well, Vickie Milazzosuggests, it’s time for womento rescue the traditionallymale-dominated businessworld from itself.

“There is a legendary storythat as CEO of Hewlett-Packard, Carly Fiorina (nowformer CEO of HP) stuffed herpants with socks for a male-dominated meeting,” saysMilazzo, author of the NewYork Times bestseller, WickedSuccess Is Inside EveryWoman. “Her message wasclear: ‘I have everything ittakes to compete.’ Today, theneed to play down femininity isa thing of the past. In fact, fol-lowing the financial crisis,many felt that a Femron orLehman Sisters wouldn’t havefailed. And even some men saytoo much testosterone led usinto the recession.”

Milazzo argues that everycorporation can benefit from atouch of estrogen and the femi-nine qualities associated withit. The almost constant changesto the way we communicate,interact, innovate, and do busi-ness are setting up an opportu-nity-filled future for women—no socks required!

“Women should absolutelytake advantage of the changingtide,” notes Milazzo. “Nowickedly successful womanever got anywhere waiting forher big chance to be given to

her or for women to suddenlybecome as valued as men in theworkplace. And that’s notgoing to change anytime soon.However, it’s also true that agrowing appreciation for col-laboration, participation, andrelationship-building have cre-ated a perfect storm for womenwho want to rise through theranks.”

Read on to learn what youcan do to take over the C-Suiteat your organization.

Don’t act like a man. It’sundeniable that the more mas-culine command-and-controlway of doing business is on itsway out. Increasingly, corpora-tions are coming to value morefeminine qualities includingengagement, collaboration, andan appreciation for the greatergood.

“Be yourself,” Milazzoinstructs. “No one (men andwomen included) wants towork with a bad imitation of aman. And no successful womanever got anywhere waiting forwomen’s equality in the work-place to ‘happen.’ Instead, useyour innate qualities to shapeand fuel your success.”

Collaborate. Intelligentwomen know what they don’tknow and when to seekanswers. Smart women appre-ciate that what works todaywon’t necessarily work tomor-row, and that aggressive learn-ing is a competitive advantageto achieving any desired goal,especially when that goal is toupset the accepted, male-domi-nated norms of the businessworld. A key element toaggressive learning is collabo-ration.

“I find that women excel atconnecting and collaboratingto solve problems,” saysMilazzo. “The success thatcomes from this process pro-

vides sanity, support andgenius solutions. It’s onlywhen we come together andengage in conversation that weraise new questions and thinkof possibilities at a collectivelevel we would not have con-sidered on our own. Insideevery woman is a natural col-laborator. That’s a wickedadvantage we have as women,an intellectual edge we canleverage for using our genius atthe highest possible level.When you collaborate, every-one involved benefits.”

Be a smart networker.More than 60% of people findjobs through networking, andyou can bet that most success-ful referrals didn’t come fromthe bottom of their organiza-tions’ pecking orders.Successful people spend timewith other successful people,not with novices and low per-formers—and they limit theirexposure to individuals whoare at a similar level. “So ifyou’re looking to shake up theC-Suite at your organization,start forming strategicalliances,” suggests Milazzo.“And remember, whether ornot it’s ‘right,’ It’s not whatyou know, it’s who you know isa truism that is still alive andwell in the corporate sector.”

Don’t underprice your-self. Let’s say you’re in therunning for a promotion andraise within your company, forexample, or that you’re in theprocess of negotiating yoursalary after receiving a joboffer. I’d better not ask for toomuch, you reason. This isn’twhat I was hoping for, but if Iget too pushy I might be passedover for one of the other candi-dates. I should just be gratefulto have made the cut. Back up,says Milazzo—you’re makinga big mistake. Settle for less

than you’re worth and you’lllose credibility…and maybeeven the opportunity.

“Many women mistakenlythink they’re doing theiremployers a favor by not push-ing for more or that they’ll bemore appealing if they don’task for what they’re worth,”she explains. “However, youshould know that like manyCEOs, when I’m hiring, I weedout candidates who underpricethemselves because I assumethey won’t perform at the levelI expect. When you ask for acertain salary, you’re sayingyou can handle the responsibil-ities that come with it. And ifyou want to move up the cor-porate ladder, that’s exactly themessage you need to convey toavoid getting passed over whenopportunities arise.”

Put together a powerteam. It is highly unlikely thatyou’ll be able to work yourway into your organization’sC-Suite without some guidanceand advice from those who’vebeen there and done that. Andwhen it comes to seeking thiskind of advice, the more themerrier.

Milazzo has always saidshe doesn’t believe in havingjust one mentor or takingadvice from just one person.Everyone you meet has thepotential to be a mentor. Thebig advantage today is that amentor doesn’t have to be aphysical person. There are tonsof books, websites, blogs, pod-casts, etc., out there providinggreat advice. Social network-ing sites like Facebook andTwitter make it easy to connectwith people far and wide whoknow what you need to know.

“I could not imagine run-ning the company I have nowwithout the extraordinaryframework of staff, subcon-



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will only be discarded. They pro-vide food products to other busi-nesses and groups that wish to help

in food distribution. In that way they are able to provide better com-munity outreach and helping a greater number of people in need.They also offer a Kiddie Korner on distribution days that include artsand crafts projects for the kids. The name came from thefounder and CEO Vicki Brown, of DPI Labs. She was sitting inchurch one Sunday when her pastor spoke the words that struck herheart. After giving $100 to five or six members of the congregation,he asked, “What can each of us here do to help others with as little as$100?” That was powerful a question. Vicki’s response was togrow a garden of vine vegetables. Soon after the first harvest arrived,Vicki filled a basket with bell peppers and went looking for someoneto give them to. She came across an 8-year-old boy in a trailer parkand offered him some peppers. The boy said, “mac and cheese.” Hehad never seen a bell pepper before. That experience opened Vicki’seyes – and heart. She knew then that there were not only hungry peo-ple in her community but people who needed nutritious produce.

In December of 2007 the first food pantry giveaway drew a smallcrowd of about 100 people. But it showed that those little seeds hadtaken root and they have grown into what they have today. SowingSeeds for Life also has a 45-acre parcel in San Dimas where theygrow their produce and volunteers assist with its care and harvesting.They plant caring into the community and it has grown.

This year’s annual “Christmas in the Park” takes place onSaturday, Dec. 14th at Ganesha Park in Pomona from noon to 4 p.m.On that day, besides food and bottled water and tea, they give awaytoys to all kids under the age of 13. They have live entertainment,games and arts and crafts for the kids, snack stand, a food pantry dis-tribution, and pictures with Santa. They are in need of toys and vol-unteers. Toys are in specific need this year since it appears they willnot be receiving the supply they were counting on from one of theirmajor partners.

Anyone that would like to donate toys can drop them off at DPILabs on 1350 Arrow Highway in La Verne or call for more informa-tion at 909-392-5777. You can also contact them on the Web at sow-ingseedsforlife.com Volunteers are needed as well and should alsocall for info. It is so important that they do not have to turn away anychild without a gift, and that is the reason they need the help of thecommunity especially this year. They are hoping that the local faithcommunities can assist as well.

The rest of the year they need food, new books for kids, schoolsupplies, hygiene products and volunteers. Anyone interested in con-ducting a drive of any kind is welcome to call. They will be happy toset that up with them. Sowing Seeds for Life has been in operationfor the past five years and has seen the need to continue to grow. Theywould love to share what they do with others so, as a united commu-nity, they can band together and serve many families in need.

Anyone interested, please visit the website at www.sowingseeds-forlife.org for more information on the agency and programs. Theyhave so many positive things happening all the time. Their annualcelebrity golf tournament has featured such Dodger legends as SteveGarvey, Bill Russell, Ron Cey and Al Downing and Laker legendssuch as Jerry West, James Worthy, Elgin Baylor and the late BillSharman, who passed away Oct. 25 of this year. UCLA announcerChris Roberts of Glendora, an active Sowing Seeds volunteer, wasthis year’s auctioneer. Exclusive auction items include a visit to VinScully’s booth at Dodger Stadium and a visit to the set of Fox’s NFLpregame show. The tournament has grown into one of the finest of itskind in Southern California and illustrates the current statured ofSowings Seeds for Life.

The upcoming “Christmas in the Park” is another very special

event. Celebrities attending last year include former child actorRodney Allen Rippy. Volunteer opportunities are always availableand most of all, the website will give the community valuable infor-mation on how they can help in the fight against hunger.

For, as Tiny Tim observed, “God bless us, everyone.”

Sowing Seed for...continued from pg. 6

reactive organic gases and nitro-gen oxides. Truck transport wouldproduce almost eight times more

reactive organic gases than hauling the waste by rail (442 poundsper day versus 50 ppd) and more than three times the nitrogenoxides (3,769 ppd versus 909 ppd).

LOCAL IMPACTSAlthough this project will be beneficial from a regional stand-

point, the construction and operation of the intermodal facilitywill have impacts on the residential areas surrounding it, mostnotably for air quality, noise, and traffic.

Four residential neighborhoods are close to the PHIMF site—one only 300 feet away. These neighborhoods face considerableimpacts from a large increase in local train traffic in addition tothe two round-trips added by the PHIMF. The Union PacificRailroad plans to expand the intermodal container transfer facili-ty that serves the Port of Los Angeles and the Port of Long Beach,increasing its annual cargo-handling capacity from 725,000 to 1.5million containers, consequently doubling locomotive activity onregional rail lines. Therefore, some of the special design featuresand mitigation measures that will minimize PHIMF’s impact onnearby communities will benefit these neighborhoods when theport facility is expanded.

To reduce the local air contamination and noise produced byoperating the PHIMF, conventional switch locomotives will notbe used at all. Instead, the switch locomotives at PHIMF will runon either diesel-electric hybrids or generator sets, both of whichare quieter, more fuel efficient, and produce lower emissions.

Additional measures will

Waste-by-Rail...continued from pg. 3



members of the Victorville CityCouncil, issued bonds which weresold to investors to generate rev-

enue to be used in making the base’s civilian use conversion.Fundamental to the SEC complaint is the allegation that the

defendants made misrepresentations with regard to the value of fourairport hangars that Victorville referenced in its official statement foran April 2008 bond offering.

The value of all four hangars was listed at $65 million. The coun-ty assessor later valued the hangars at $27.7 million. The SECalleges that the authority used the inflated estimated values to mis-lead bond investors.

Two separate responses to the SEC complaint were filed on Aug.30, one from attorneys with the law firm of Arent Fox, which repre-sents Victorville and the airport authority and another from the lawfirm of Orrick, Herrington & Sutcliffe, representing Metzler. Thoseresponses augmented a joint motion filed by Arent Fox and OrrickHerrington & Sutcliffe June 12 to dismiss the claims against theirdefendants.

Also charged in the SEC’s April complaint were Kinsell,Newcomb & DeDios Inc., the underwriter for the bond offerings,that company’s owner, Jeffrey Kinsell, and Kinsell, Newcomb andDeDios investment banker Janees Williams. The SEC complaintconsists of nine claims for relief and one prayer for disgorgement.The authority is named in the first two claims for relief. Kinsell,Newcomb and DeDios [KND] is named in the third, fourth andeighth claims for relief. KND and Jeffrey Kinsell are named in thefifth and sixth claims for relief.

Victorville, Jeffrey Kinsell, Williams and Metzler are named inthe seventh claim for relief. Jeffrey Kinsell and Williams are namedin the ninth claim for relief. In the prayer for disgorgement, which isa request for restitution of ill-gotten profits from security law viola-tors, all the parties are named. The responses filed Aug. 30 pertainonly to the city, the airport authority and Metzler. Lawyers for thosedefendants and the SEC presented verbal arguments to Kronstadt ata hearing Oct. 28.

Orrick, Herrington & Sutcliffe maintain Metzler should not havebeen included in the case in that he twice provided correct informa-tion to KND prior to the bond sale about the true value of the hangarsand that responsibility for any misrepresentations with regard to thevalue of the assets securing the bonds fell to the bond underwriters.

Arent Fox maintains that even if the hangar valuations wereoverstated, they were not material misrepresentations by which thefinancing of the bonds in terms of the city’s and airport authority’sability to continue to make payments to the bondholders was threat-ened. At no time did the actual debt service ratio between the bondsand the assets securing them fall below the SEC’s own standard of1.25, Arent Fox maintains, exonerating the city and the airportauthority.

Kronstadt on Nov. 14 ruled that the combined defenses’ overallrationale for dismissing the case against the three defendants was“unpersuasive,” and that the bulk of the matter should go forward.

The judge did, however, make a determination that the SEC hasnot yet presented any convincing evidence to show the defendantsimproperly gained from their alleged misconduct, which is the basisof the SEC’s request for disgorgement. “Given that the SEC has

Judge Denies...continued from pg. 3

court-supervised mediation and thecity claims a CalPERS’ appeal atthis point is counterproductive to

the mediation process. Jury found that bringing the 9th Circuit intothe matter would be “duplicative and not an efficient use of judicialresources.”

Unlike San Bernardino, two other large California cities that havefiled for bankruptcy protection – Vallejo and Stockton – are continu-ing to make payments to CalPERS. In San Bernardino, which is nowstaggering under the end result of extremely generous salary and ben-efit packages granted to city employees as the result of aggressivepublic employee union pressuring of the city’s elected leaders, cityofficials are now exploring whether the city can use bankruptcy toreduce its pension obligations. CalPERS, which perceives that SanBernardino prevailing in that effort would set a precedent that wouldbe applicable up and down the state and compromise its ability tocontinue to deliver retirement benefits to all of its members, is dig-ging in for a battle royal.

Consequently, CalPERS did not accept Jury’s ruling as the finalsay in the matter and has taken its request to a U.S. District Courtjudge.

engaged in a three year investigation into this matter, its decision topresent no allegations support[ing] of the request for disgorgement issignificant and telling,” Kronstadt found in dismissing that portion ofthe case against Victorville, the authority and Metzler.

Trial on the case will not begin until late 2014 or late winter2015.

Bankruptcy...continued from pg. 8


FINANCIAL COLUMNFINANCIAL COLUMN

U.S. GDP Stronger Than ExpectedWilliam J. “Bill” Cortus, CFP® Financial Consultant,

Thrivent Financial for Lutherans®

Whether it will prove sustainable remains to be seen, but theeconomy turned in a better-than-expected performance over the lastthree months.

The Bureau of Economic Analysis reported yesterday that thenation’s gross domestic product grew at a 2.8% annual rate in thethird quarter, exceeding the 2% rate econ-omists were expecting. Still, we must becautious about reading too much into thenumber. This was the BEA’s “advance”estimate, which it always revises threetimes. On average, the differencebetween the BEA’s first and last esti-mates is plus or minus 1.3 percentagepoints. For the second quarter, for exam-ple, the BEA initially estimated that GDPgrew at a 1.7% rate, only to revise the fig-ure upward, to 2.5%, in its final report.For the first quarter, the numbers movedin the opposite direction, starting with aninitial estimate of 2.5% but ultimately ratcheting down to 1.1%.

Still, the headline figure for the third quarter reflected some par-ticularly strong results in several sectors of the economy. The privateeconomy grew at a 3.4% rate, for example, which is about what it didin the last quarter. Government expenditures were roughlyunchanged, but this was actually a positive development since they

had been negative for some time. Most of the improvement on thatfront came at the state and local levels, where spending growth offsetcuts at the federal level. (Federal spending in the GDP reportexcludes transfer payments such as unemployment benefits, SocialSecurity and Medicare.)

Meanwhile, domestic investment, which is a small share of theeconomy but often propels a recovery, grew at a 9.5% rate, largelydue to commercial and residential construction and growth in inven-tories. Exports grew faster than imports, which also boosted the over-all growth rate. Personal consumption, which accounts for about 70%of the economy – the largest share by far – was a soft spot, growingat a lackluster 1.5% pace. That was down slightly from last quarter.

Leading IndicatorsDespite the seemingly heady advance in GDP growth, the longer-

term economic outlook has not changed much.Earlier last month, the continued on page 15

William J. “Bill” Cortus

Group’s NNN division.

OPTIMUS BUILDINGCORPORATION SELLS SEVEN BUILDINGS AT CORONAMEDICAL/OFFICE PARK

Optimus Building Corporation recently sold seven profession-al and medical office condominium buildings, totaling 127.8ksquare feet, at Corona Corporate Centre in deals worth a combined$18.6 million. Twenty separate buyers, which included medical,dental and cosmetic specialists and professional office users, pur-chased the cold-shell units.

The property is located at 2045-2097 Compton Avenue, northof Ontario Avenue and just west of I-15.

Kevin Turner, Michael Hartel and Angela Watford of Voit RealEstate Services’ Irvine office represented the seller in these trans-actions.

“Corona Corporate Centre is an unfortunate case study of thefinancial collapse of 2008,” according to Turner. “The project’sfirst building sold at $315.00 per square foot upon commencementof construction, and by the time the project was completed, themarket crashed.”

Fast forward two years later and the project was sold by thelender to Optimus, who repositioned the condos with patient pri-vate equity and completed 19

Real Estate...continued from pg. 7



F o r P l a n n i n g 2 0 1 4 A d v e r t i s i n g , M a r k e t i n g , a n d P u b l i c i t y Wi t h T h e I n l a n d E m p i r e B u s i n e s s J o u r n a l

January• Education • 2013 Banking Review • Hotel Suites• World Trade • Economic Development Agencies • Colleges and Junior Colleges• Year End Review • Cities in Growth • Financial Brokerages

• Health Service Directory

February• Commercial R.E. Developers • 2014 Economic Forecast • Banks• Residential Real Estate • Building and Development-Who’s Building • Commercial/ Industrial Contractors• Architecture/Land Planning • Business Banking • Residential Builders• Redevelopment • Architectural Engineering, Planning Firms

March• Major/MultiEvent Venues • Environmental • MBA Programs• Financial Institutions • Executive Education • HMOs/PPOs• Health Care • City Economic and Demographic Data • Residential R.E. Brokers

• Women-owned Businesses

April• Meetings & Conventions • Women Who Make a Difference • Indian Gaming• Airports • Meetings/Conventions • So Cal Vacation Spots• New Home Communities • Travel/Hotels/Tourism • Hotel Meeting Facilities• Malls & Retail Stores • Commercial R.E. Brokers • Visitors and Convention Bureaus

• Small Business Handbook

May• Economic Development (Riverside Cty.) • Women-owned Businesses • Environmental Firms• Marketing/PR/Media Advertising • Human Resource Guide • Employment/Service Agencies• Insurance Companies • Chambers of Commerce • Law Firms

• Who’s Who in Law • I.E. Based Banks

June• Financial Institutions (1st Quarter, ’14) • Health Care & Services • Hospitals• Travel and Leisure • High Technology • Savings and Loans• Employment Agencies • Golf Resorts • Motorcycle Dealers• Home Health Agencies • Senior Living Centers • Medical Clinics• Economic Development (San Bernardino County) • What’s New in Hospital Care

July• Manufacturing • Marketing/Public Relations • CPA Firms• Distribution/Fulfillment • Media Advertising • Commercial Printers• Credit Unions • Casual Dining • Ad Agencies/Public Relations Firms• Event Planning • Building Services Directory • Largest Insurance Brokers • High Desert Economic Development • SBA Lenders

• Staff Leasing Companies Serving the I.E.

August• Personal/Professional Development • Environmental • Largest Companies• Employment/Service Agencies • Expansion & Relocations • Small Package Delivery Services• Health & Fitness Centers • Women in Commercial Real Estate • Tenant Improvement Contractors• Caterers • Who’s Who in Banking • Credit Unions

September• Mortgage Banking • Health Care & Services • Largest Banks• SBA Lending • Airports • Largest Hotels • Independent Living Centers • Who’s Who in Building Development • Golf Courses

October• Lawyers/Accountants-Who’s Who • Telecommunications • Internet Services• HMO/PPO Enrollment Guide • Office Technology/Computers • Long Distance/Interconnect Firms• Economic Development Temecula Valley • International Trade • Copiers/Fax/Business Equipment• Financial Institutions (2nd Quarter, ‘14) • Holiday Party Planning • Private Aviation

November• Retail Sales • Human Resources Guide • Commercial R.E. Development Projects• Industrial Real Estate • Executive Gifts • Commercial R.E. Brokers• Commercial R.E./Office Parks • Building and Development • Fastest Growing I.E. Companies• Educational Services Directory • New Communities • Mortgage Companies

• Title Companies

December• Financial Institutions (3rd Quarter, ’14) • Health Care • 2014 “Book of Lists”• Top Ten Southern California Resorts • Professional Services Directory • Business Brokerage Firms• Temporary Placement Agencies

EDITORIAL FOCUS SUPPLEMENTS LISTS

2014 EDITORIAL SCHEDULE

transactions at an average price of$130.00 per square foot to end-users.

HOLUALOA BUYS IN MONTCLAIRMontclair Business Center, a seven-building, light industrial,

office and showroom business park totaling 96.4k square feet inMontclair was acquired by Holualoa Montclair Business CenterLLC for $8 million ($83/sf). Built in 1980, the center is situated on

4.35 acres at 4650 Arrow Highway, just east of ClaremontBoulevard and north of I-10.

The property, which consists entirely of single-story, multi-ten-ant buildings, is 83% leased. Montclair Business Center features660 feet of street-front exposure on the north side of ArrowHighway, a major thoroughfare of Montclair and neighboringcities that boasts a traffic count of 19,000 cars per day. The projectis located about one mile north of the San Bernardino (10) Freewayand about two miles south of the




CORPORATE PROFILECORPORATE PROFILE

Phenix Technology—a Manufacturer of Firefighter HelmetsIn 1968, through a mutual

love for collecting antique firehelmets from all parts of theworld, two young firefighters,Ronny Coleman and RayRussell, began a lifelong friend-ship. Their joint hobby for col-lecting fire helmets soonbecame inspiration to improveupon the American fire helmetsof that time.

Their objective was to makesafe helmets that incorporated:balance, longevity, lightweight,comfort, ergonomics, and couldbe used for all emergencies. Inan era when firefighters rode onthe sides and tailboards of thefire engines, the design alsoneeded to be aerodynamic, afeature that was often over-looked. The helmet had to lookand perform as well or betterthan anything that had previous-ly been produced. They neededto make fire helmets that met thedemands of forestry, urban ormetropolitan fire service andwould stand up to the most rig-orous conditions.

After much discussion, withan emphasis on design, bothmen gathered the necessaryfunds to purchase an injection-molding tool. Shortly thereafter,in 1972, they established PhenixTechnology Inc.

In the spring of 1973,Phenix Technology unveiled the“First Due.” Their first genera-tion of contemporary fire helmetwas made of injection-molded,high temperature thermo plastic.Shortly after its release, 200 ofthe “First Due” helmets werepurchased by Riverside CountyFire Department. Three otherlarge metropolitan departmentssoon followed.

In 1976, the U.S. FireAdministration and US OSHAassembled a group of fire serv-ice personnel, manufacturers,and head safety engineers todevelop the “ModelPerformance Criteria forStructural Firefighters’Helmets.” This standard was

then adopted by US OSHA andbecame the law of the land. Allstate OSHA agencies adoptedthis standard that gave manu-facturers a baseline criterion.Phenix Technology met thestandard when it was first intro-duced, and continues to meet orexceed it today.

In 1982, NFPA created the1972 fire helmet standard whichwas ultimately absorbed into the1971 standard. This revisedstandard required a higher tem-perature rating and better shockattenuation. The “First Due”

met or exceeded all of therequirements.

In the new millenniumPhenix Technology decided tocapture and preserve the richhistory and tradition of the fire

service by designing their veryown traditional leather helmet.Building upon the beneficialelements of their previousdesign, the objective wouldremain the same; a safe, light-weight, comfortable, well bal-anced helmet that would providehead protection without causingdiscomfort during extended use.They accomplished their goalwith the launch of the PhenixTraditional Leather. Since itsintroduction, the TL-2 hasbecome one of the most desiredhelmets in the US fire service.

Due to frequent requests fora more comfortable, lighterweight, ergonomic traditionalcomposite helmet, PhenixTechnology began designingtheir new traditional composite

helmet in 2007. The Phenix1500 Traditional Composite hitthe frontlines in the earlymonths of 2008. The TC-1 pro-vides the same lightweight,safety and comfort of all the pre-ceding Phenix models with atraditional look at a more eco-nomical cost.

It is now some four decadeslater and Phenix Technology isstill a family business at heartthat continues to proudly manu-facture in the USA with top-of-the-line fire helmets.

Phenix now is enjoying its41st year in business. Locatedin Riverside, Phenix maintains alarge distributor networkthroughout the world. By theway, those two young firefight-ers who founded Phenix are stillthere and available to answerany questions anyone mighthave about firefighter head pro-tection.

Additional interesting notesof interest:

In January, PhenixTechnology, Inc. will be attend-ing Intersec in Dubai, UAE.

Phenix Technology, Inc. isthe only helmet manufacturerwest of the Mississippi Riverand manufactures onlyAmerican Made Fire helmets.

Phenix Technology, Inc.’sChief Operating Officer andDirector of Global OperationsAngel Sanchez andInternational LogisticsSpecialist Melisa Sanchez rep-resented the County ofRiverside on a trade mission toVancouver, Canada in Augustthat was coordinated by theCanada California BusinessCouncil.

Phenix also supports manynon-profit organizations thatsupport firefighting relatedcauses including the NationalFallen Firefighters Foundation,National FirefightersEndowment, InternationalAssociation of Women in theFire Service, Code 3 For a Cure



Conference Board’s latest report onU.S. leading economic indicatorssuggested that the economy will

continue growing over the next few quarters at roughly the 2% rate ithas averaged over the last three years. This is a half-speed recovery– about half what we would expect following a deep recession likethe one we suffered in 2008 and 2009.

There have been some more positive developments overseas,

however. That is important for the U.S. economy and its financialmarkets, since the companies in the S&P 500 stock index, all basedin the U.S., generate about 40% of their earnings offshore. Europeaccounts for the largest share of those profits and Asia – mainlyChina – accounts for the next biggest chunk.

Leading economic indicators for China now suggest there will bea slight pickup in that country’s economic growth rate, to about the8% level. Even more encouraging are the prospects for Europe, theU.K. and Japan, which have struggled to grow in recent quarters. Ourforecasting models, which share

U.S. GDP...continued from pg. 12


Medicare pays the provider direct-ly.

The other way is MedicareAdvantage, which is a form of managed care, like an HMO or PPO.Medicare Advantage is provided by private insurance companiesapproved by Medicare. If you’re in Medicare Advantage, you gener-ally must go to doctors and other providers in the company’s net-work.

If you go outside the network, you may have to pay more. On theother hand, Medicare Advantage companies may offer some cover-age—such as dental, hearing, vision, and wellness programs—thatOriginal Medicare doesn’t. Most people with Original Medicare paya monthly premium. If you’re in Medicare Advantage, you some-times pay an additional monthly premium to the private insurancecompany that covers you. With Original Medicare, you must paydeductibles, co-pays, and coinsurance.

To cover these “gaps” in Medicare, some people buy a type ofsupplemental insurance called Medigap. If you have a Medigap pol-icy, Medicare pays its share of the covered costs, and then yourMedigap policy pays its share.

Medigap policies also are sold through private companies. Allplans offer the same basic benefits but some offer additional bene-fits. The costs vary between insurance companies—and often cost isthe only difference between policies. Some Medigap policies alsooffer benefits that Original Medicare doesn’t, such as medical carewhen you travel outside the United States.

Original Medicare generally doesn’t cover prescription drugs. Ifyou want drug coverage, you can get it through Medicare Part D.Part D policies are sold through private companies approved byMedicare. You have to pay an additional monthly premium for PartD.

About 75 percent of Medicare beneficiaries choose OriginalMedicare, with the rest getting coverage through MedicareAdvantage.

Medicare Advantage companies must cover all of the servicesthat Original Medicare covers, except hospice care and some care inqualifying clinical research studies. (Original Medicare covers hos-pice and qualifying clinical research care even if you’re in aMedicare Advantage plan.)

In all types of Medicare Advantage plans, you’re covered foremergency and urgent care. Most Medicare Advantage plans alsoinclude prescription drug coverage.

But the plans can charge different out-of-pocket amounts andthey have different rules for how you get service.

For example, you may need a referral to see a specialist. And youmay need to stay in their provider network, unless you’re willing topay more to go outside the network.

You should always check with the plan before you get a serviceto find out whether it’s covered and what your costs may be. If theplan decides to stop participating in Medicare, you’ll have to joinanother Medicare health plan or return to Original Medicare.

How can you decide whether Original Medicare or MedicareAdvantage is better for you?

There’s a more detailed explanation of the differences betweenOriginal Medicare and Medicare Advantage in the “Medicare &You” handbook. An updated version of “Medicare & You” is mailedto all Medicare beneficiaries every fall. You can also find “Medicare& You” on our website, www.medicare.gov. If you have any ques-tions, you can always call Medicare’s toll-free number, 1-800-MEDICARE (1-800-633-4227).

David Sayen is Medicare’s regional administrator for Arizona,California, Hawaii, Nevada, and the Pacific Territories.

Two Ways to Get...continued from pg. 5


some of the same components usedby the Conference Board’s LeadingEconomic Indicators, suggest we

will see improving economic conditions in all three regions. It will bemodest growth, but movement in the right direction. (See nearbyexhibits.)

The Bottom LineThe third-quarter estimate of U.S. GDP growth is modestly good

news, especially when viewed in combination with the 2.5% growthrate posted in the second quarter. I use the term modest because it isonly slightly better than the roughly 2% rate of growth experiencedover the last few years, and because leading indicators suggestgrowth will not be much more than 2% for the next few quarters.Growth at that rate will drive moderate improvements in corporateearnings, and the same begrudging improvements in the employmentmarkets that we have experienced over the last few years. (We stillremain nearly two million jobs below the prerecession level.) Againstthat backdrop, the S&P 500 has generated an extraordinary totalreturn in excess of 25 percent so far this year. Those gains have beenattributable almost entirely to an expansion of price-to-earnings mul-tiples, however, and at these levels it is difficult to argue that U.S.stocks are cheap.

After a prolonged recession in Europe, things are beginning tolook better on that continent. The story is similar in the U.K. andJapan. We have believed for some time that European and U.K.stocks were undervalued relative to U.S. stocks, especially stocks oflarge multinational companies that generate earnings globally. Stockvalues normally dip during recessions but lead in recoveries. We con-tinue to find shares of large European and U.K. multinationals attrac-tive.

In their Market Commentary, Thrivent Asset Management lead-ers discuss the financial markets, the economy and their respectiveeffects on investors. Writers’ opin-



CDSA I.E. Caucus AppreciationThe California Disability Services Association (CDSA) Inland

Empire Caucus, held its second annual event to recognize businessand community partners for their contributions to individuals whohave intellectual disabilities. Made up of 11 non-profit and for-profitbusinesses, members of the IE Caucus do an extraordinary job of pro-viding individualized training for the people they serve including per-sonal growth skills, vocational training, job placement and job coachservices, job retention, community access and inclusion, communica-tion and social skills, and independent living skills, just to name afew. The event, which was hosted by Senator Norma Torres andAssembly Member Mike Morrell, was titled, “With you, we can!”

The employers and other community partners attending the eventhave provided opportunities for employment and community access.This has been critical in making many dreams come true for peoplewith developmental disabilities. Each organization had special hon-orees at the event. PVW was very delighted to recognize AndrewBehnke, general manager of DoubleTree by Hilton Claremont.

Andrew was honored for his many contributions as a member ofthe PVW board of directors as well for contracting for two groups ofPVW clients to perform porter and laundry service at the hotel. Alsorecognized was Sharron Varga, a member of Kiwanis International –Sharron was the visionary behind starting the Inland Empire AktionClub which just celebrated its fifth anniversary! Finally, PVW hon-ored Beth Kranda of VTrans – Beth was instrumental in helpingPVW seek and obtain a federal grant for transportation services, andVTrans continues to be a partner for this project both through match-ing funds and technical assistance. PVW and the IE Caucus wish tosay a very special word of thanks to Senator Torres and AssemblyMember Morrell for hosting our evening!

About the event, Senator Torres said, “Programs that connectpeople with disabilities to employers are a valuable resource to ourcommunity. Individuals with disabilities have a lot to contribute toour workforce and I am appreciative of the efforts that are beingmade to connect these workers to businesses that are seeking theirassistance. These programs are a win win. Individuals with disabili-ties recognize the value of their labor to our economy, and employersrecognize the value of these employees to their business.”

On behalf of PVW and the entire Inland Empire Caucus, a hugethank you to the many business and community partnerships thatcontinue to promote the value of people who have developmental dis-abilities so they can reach their potential! Educate, Enrich, Employ,Empower - WITH YOU, WE CAN!

a no-brainer,” says Tsai. “Andhere’s the thing: These activereferrers often don’t expect or

even want incentives for referring others. Sure, you can offerincentives, but don’t think you have to break the bank in order toget referrals from current customers. In fact, I advise that beforeyou spend the time designing a referral program based on mon-etary rewards, test out how willing your customers are to simplyhelp spread the word.”

If you’re ready to harness the power of active referrers, readon for seven of Tsai’s tips on designing offers that continue tonurture your most valuable customers:

Be an equal-opportunity rewarder. Reward the referrer andthe referee. This should be an easy modification if you alreadyhave a new customer acquisition deal in place. “Even if youdon’t have a formal offer that rewards the existing customer forbringing in new business, find away to say thank you,” suggests

Rally Those...continued from pg. 40



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Centro Basco—A tradition and Landmark in ChinoBuilt in 1940, the original

hotel stands today as CentroBasco Restaurant—the old-est and finest Basque restau-rant in the entire InlandValley. The facilities com-prise the lovely dining roomwith mini-bar, the ZazpiakBat Room with long tablesfor family-style dining andbanquet accommodations,the well-stocked main bar, andthe handball court.

The proprietors are theBerterretche family of Pierre:wife, Monique, and son, Joseph,as the chefs, and daughter,Bernadette, as hostess and man-ager. This family enterpriseserves Southern California’slargest Basqe population, thelocal residents and tourists withwarmth, hospitality and proudtradition.

Patriache of the family, thelate Pierre, a former sheep-herder, and Monique’s birth-place of Saint Jean-Pied-de-

Port, a 12th century town, repre-sent the French portion ofBasque Country, on the westernPyrenees mountain rangebetween France and Spain.

The Basque countrymenhave been described as“Peppery as the Welsh, proud asLucifer, and combustible as hismatches.” Their culture datesback 50,000 years. Their lan-guage is unlike any spoken any-where on earth, and the Basqueshave a distinct ancestry—descending from a people ofunknown origin. They haveresisted more invasions than any

other people on earth—thusdeveloping the strength and theproud spirit they still retain.

Of all their traditions, themost delightful is the prideBasques have in their food. It isa symbol of deep regional pride,and a preoccupation of Basquesociety. When in the 1980’s apassion for gastronomy devel-oped, the Basques were at theforefront. Thus a new style ofcooking was fashioned drivingBasque chefs and Basque cui-sine to greatness and world-wide acclaim.

That pride of Basquecookery exists today atCentro BascoRestaurant.

Family Style—Aunique dining experi-ence

This is a CentroBasco tradition—where-by guests all sit at long

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Reservations a must for par-ties of 10 or more. (909) 628-9014

Lunch: Tuesday—Friday atnoon, Saturday and Sunday at12:30 p.m.

Dinner: Winter—Friday, Saturday

and Sunday 7 p.m.Summer—Friday, Saturday

and Sunday 7:30 p.m.The menu changes daily, but

always includes soup, salad,continued on page 33


TIME MANAGEMENTTIME MANAGEMENT

Knowledge ISN’T Power: How to Stop Gathering Info, Weighing the Evidence,Chasing New Ideas…and Just Execute Already!

There’s a long list of things you know would improve your career, business, health, or whatever.Whether you actually do them is the difference between a life of greatness and one of mediocrity.

Brian Moran explains how changing the way you think about time can help you close the knowing-doing gapand finally start meeting your potential.

You know that BigImportant Thing you want(and maybe desperately need)to do? Maybe it’s changingcareers, or writing a book, orsaving for retirement, or final-ly building the dream homeyou’ve talked about for years.Ever wondered why you can’tseem to just get it done? Yourexcuse might be that you don’tknow enough to make it hap-pen. That’s bull, says BrianMoran: Your failure to meetyour goals has nothing to dowith what you do or don’tknow—and everything to dowith how well you execute.

“People say knowledge ispower but it absolutely isn’t,”says Moran, coauthor alongwith Michael Lennington ofthe New York Times best-sell-er “The 12 Week Year: GetMore Done in 12 Weeks ThanOthers Do in 12 Months.”“Execution is. Despite our $60billion diet and fitness indus-try, 65 percent of Americansare overweight or obese. Thefact is, most people know howto get in shape—eat better,exercise more—they just don’tdo it.

“You can be smart andhave access to lots of informa-tion and great ideas; you canbe well connected, work hard,and have lots of natural talent,but in the end, you have toexecute,” he adds. “Executionis the single greatest differen-tiator between great lives andmediocre ones.”

Moran says most peoplehave the capacity to double ortriple their income just by con-sistently applying what theyalready know. Despite this, wecontinue to chase new ideasthinking the next one is the

one that will magically makeit all come together—whenwhat we really need to do isapply the Nike slogan to ourlives.

So why don’t we just do it?Moran says you’re droppingthe “execution ball” for thesame reason companies can’tmeet their goals: You’re think-ing about time in the wrongway.

“We tend to think we haveall the time in the world,” saysMoran. “Let’s say you have ababy and you have all thesevague notions about saving forcollege. Well, before youknow it, he’s 12 years old andyou don’t have a penny saved.Quite simply, we don’t dowhat doesn’t seem urgent.”

Moran and Lennington’snew book, “The 12 WeekYear,” offers a new way tothink about time and how youuse it. In a nutshell, plan yourgoals in 12-week incrementsrather than 365 day years.When you do so, you’re farmore likely to feel a healthysense of urgency that gets youfocused. And whether yourgoal is of the business or per-sonal variety, you’ll get farmore done in far less time—and you’ll feel a lot lessstressed and a lot more in con-trol.

Read on for a few tips onhow you can better tacklelife’s big to-dos.

Envision a future that’sworth the pain of change.The number-one thing thatyou will have to sacrifice to begreat, to achieve what you arecapable of, and to executeyour plans, is your comfort.Therefore, the critical first

step to executing well is creat-ing and maintaining a com-pelling vision of the futurethat you want even more thanyou desire your own short-term comfort. Then and onlythen can you align your short-er-term goals and plans withthat long-term vision.

“If you are going to per-form at a high level, take newground, and be great, then youbetter have a vision that iscompelling,” advises Moran.“One way to get there is byasking, ‘What if?’ Doing soallows you to entertain newpossibilities and begin to con-nect with the benefits. Ifyou’re going to create a break-through—if you’re going toreach the next level—you willneed to move through fear,uncertainty, and discomfort. Itis your personal vision thatkeeps you in the game whenthings become difficult.

“Once you have yourvision, stay in touch with it,”he adds. “Print it out and keepit with you. Review it eachmorning and update it everytime you discover ways tomake it more vivid and mean-ingful to you. And share itwith others. Doing so willincrease your commitment toit.”

Live with intentionalimbalance. How many arti-cles, books, and blog postshave you read emphasizing theimportance of establishingwork/life balance? A lot,right? But where much of theadvice on creating work/lifebalance goes wrong is aroundthe idea of equality. Often,we’re told what we need to doin order to spend equal time in

each area of our lives. Theresult is often unproductiveand frustrating. Life balance isnot about equal time in eacharea; life balance is moreabout intentional imbalance.

“Life balance is achievedwhen you are purposeful abouthow and where you spendyour time, energy, and effort,”explains Moran. “At differenttimes in your life, you willchoose to focus on one areaover another, and that’s per-fectly fine, provided it’s inten-tional. Life has different sea-sons, each with its own set ofchallenges and blessings. The12 Week Year is a terrificprocess to help you live a lifeof intentional imbalance.Think about what could be dif-ferent for you if every 12weeks you focused on a fewkey areas in your life andmade significant improve-ment.”

Make sure you’re com-mitted, not merely interest-ed. There is a humorous anec-dote about commitmentsinvolving a chicken and a pigat breakfast time. The chickenhas contributed the egg and istherefore merely interested inthe breakfast; the pig, howev-er, contributes the bacon, andis thus completely committed.Kept commitments benefitboth parties involved byimproving relationships,strengthening integrity, andbuilding self-confidence.Commitments are powerfuland, oftentimes, life changing.

“When you’re merelyinterested in doing something,you do it only when circum-stances permit, but whenyou’re committed to some-



CONSTRUCTION EMPLOYMENT INCREASED IN 215 OUT OF 339METRO AREAS BETWEEN OCTOBER 2012 & 2013 BUT ONLY 21 AREAS

TOPPED PREVIOUS HIGHS FOR THE MONTHPascagoula, Miss. and Santa Ana-Anaheim-Irvine, Calif. Top Growth List; Modesto, Calif. and

Sacramento-Arden-Arcade-Roseville, Calif. Experienced the Largest Declines for the Year

Construction employmentexpanded in 215 metro areas,declined in 74 and was stagnantin 50 between October 2012 andOctober 2013, according to anew analysis of federal employ-ment data released today by theAssociated General Contractorsof America. Association offi-cials added that despite thewidespread jobs gains, construc-tion employment remains belowpeak levels in 315 metro areas.

“October was a good monthfor construction employment inmany parts of the country,” saidKen Simonson, the association’schief economist. “It will takemany more months of strongjobs gains before constructionemployment returns to peak lev-

els in many parts of the country,however.”

Santa Ana-Anaheim-Irvine,Calif. added the largest numberof construction jobs in the pastyear (9,700 jobs, 13 percent);followed by Atlanta-SandySprings-Marietta, Ga. (8,500jobs, 10 percent); Boston-Cambridge-Quincy, Mass.(7,500 jobs, 14 percent) andMinneapolis-St. Paul-Bloomington, Minn.-Wis.(6,800 jobs, 11 percent). Thelargest percentage gainsoccurred in Pascagoula, Miss.(35 percent, 1,500 jobs); EauClaire, Wis. (28 percent, 900jobs) and Steubenville-Weirton,Ohio-W.Va. (24 percent, 400jobs).

The largest job losses fromOctober 2012 to October 2013were in Sacramento-Arden-Arcade-Roseville, Calif. (-4,300jobs, -11 percent); followed byRaleigh-Cary, N.C. (-3,500 jobs,-12 percent); Gary, Ind. (-3,300jobs, -15 percent) andCincinnati-Middletown, Ohio-Ky.-Ind. (-2,600 jobs, -7 per-cent). The largest percentagedecline for the past year was inModesto, Calif. (-22 percent, -1,500 jobs); Gary, Ind.;Rockford, Ill. (-15 percent, -700jobs); Raleigh-Cary, N.C. andYuma, Ariz. (-12 percent, -300jobs).

Fargo, N.D.-Minn. experi-enced the largest percentageincrease among the 21 metro

areas that hit a new Octoberconstruction employment highfrom the prior 2012 peak (22percent higher). Corpus Christi,Texas added the most jobs sincereaching its prior October peakin 2012 (4,200 jobs). Phoenix-Mesa-Glendale experienced thelargest drop in total constructionemployment compared to itsprior, October 2006, peak (-85,200 jobs) while Lake HavasuCity-Kingman, Ariz. experi-enced the largest percentagedecline compared to its October2005 peak (-75 percent).

Association officials saidCongress and the administrationcould help boost constructionemployment by quickly com-



Local Manufacturer Brings Jobs!Who is Purus?

Purus International, Inc. is a Coachella Valley-based companyfounded in 2003. The company provides products used in the ultra-clean production areas, “cleanrooms” of semiconductors, pharma-ceuticals and medical device companies around the world.

In recent years Purus has brought much of its manufacturing pre-viously done overseas back to California. Their Indio facility hasexpanded to accomodate additional manufacturing and staff and nowmany of the items in the product offering are produced locally. Purusalso has production facilities in Chihuahua, Mexico and Shenzhen,China. In addition a wholly-owned affiliate, Purus CleanroomSolutions Ltd. in Limerick, Ireland, handles operations for Europeandistribution.

Purus emphasizes strong long-term relationships with its world-wide distribution network and their continued on page 34

Tsai. “Put a note on that person’saccount to give them a littlesomething the next time they

come in. The gift could be as small as a coupon for purchase, asmall freebie, or a gift card for future service.”

Don’t stop playing after you score the first goal. Providean incentive to get the referred customer back a second time as apart of the referral program. “It’s the same as when you’redesigning deal site promotions or any other new customer acqui-sition program,” explains Tsai. “Building in a strategy thatincentivizes that new customer to return a second time providesyou with additional leeway and a captive audience. New cus-tomer acquisition through your referral channel is no exceptionto this rule.”

Be magnanimous with merchandise. Reward customerswith retail products instead of services offered to increase per-ceived value. If you have a retail component to your business,make sure you find ways to leverage this channel. “Offeringretail items is a great way to increase perceived value due to thebuilt-in mark up from cost,” says Tsai. “For instance at a salon,the retail price of a bottle of shampoo may be $22, but the whole-sale price is half that at $11. Including the bottle of shampoo orany other styling product with a 100 percent markup significant-ly increases the value of the service delivered to the customerwithout impacting your bottom line.”

Use gift cards to your advantage. Encourage gift card pur-chases into your customer base as a key driver of referral busi-ness. This is a great way to broaden the scope of your activelyreferring customer base. For those customers who are evangel-ists for your business in the offline or online world, gift cards arean easy way for them to introduce your business to friends andfamily.

“Additionally, if you don’t have a solid handle on preciselywhich customers are referring business to you, putting anaggressive gift card promotion out there is a great first step,”explains Tsai. “For tracking purposes, you can append the giftcards with some internal coding; if you’re printing them out,simply use a different color or numeric identifier for easy cod-ing. This way, you can track gift cards as they are redeemed andwill know over time which promotions generate the highest newcustomer referral rate. You’ll also know exactly who is giftingyour gift cards, so make sure to say thank you with an extrasomething the next time that person returns to your business.”

Go old school—distribute business cards! Don’t discountthe power of handing out some business cards to your favoritecustomers. Asking for the referral is often the most difficult partof building a referral program; however, you need to educateyour customers on how they can help support your business—especially in the beginning.

“Even if you don’t establish a formal referral program, youcan use business cards as an easy conversation starter here,” saysTsai. “Simply hand the customer three business cards at the pointof sale and say, ‘I’d really appreciate it if you could let a fewfriends know about the great service you received today.’”

Harness the power of “In their own words.” Use existingcustomer recommendations and testimonials. “If you have arecent customer review that emphasizes how amazing a productor service is, turn that recommendation into a referral engine bypitching your offer as ‘customer approved’ and share theirstory,” notes Tsai. “You can go several directions here; includinga customer video testimonial, a before and after photo, or a snap-shot of their post-visit review are




Los Olivos Receives Dining AwardLos Olivos has taken fourth

place for excellence in diningservices from the NationalAssociation of College andUniversity Food Services(NACUFS).

The annual Loyal E. HortonAwards are named after thefounder and former president ofNACUFS and present an oppor-tunity for university dining serv-ices to receive recognition andlearn from each other.

Los Olivos entered under the“Residential Dining Concepts”category, which was open to all-you-can-eat campus facilities.Applicants were required tofocus on a number of topics,including the facility’s menu,merchandising and presentation,marketing habits, nutrition andwellness, student roles and sus-tainability. Applicants had tosend a comprehensive book

filled with detailed descriptions,examples, photographs and mar-keting materials. Los Olivospersonnel and the Cal PolyPomona Foundation’s market-ing department worked on theproject for more than a month.

To determine a university’sranking, a panel of seven judges

analyzed factors such as menuvariety and food quality. Toreceive an award, campusesmust earn at least 70 percent ofthe possible points. Cal PolyPomona was entered in theLarge School category, whichincludes the likes of Cornell,Yale, Harvard and Notre Dame.

Los Olivos received high scoresacross all topics, particularly fortheir diverse menu: meal optionsincluding a Mongolian grill,taqueria, American grill, deli,salad bars and five other plat-forms. Additionally, Los Olivosoperates on a four-week cycle,which means that studentsreceive a different meal eachday for four weeks, ultimatelydecreasing monotony—asubtopic in the menu category.

“Resident students trulyappreciate the extras that weoffer weekly and monthly tobreak up what could be consid-ered monotony,” says PatrickMcCoy, general manager of res-ident dining. “Cal PolyPomona’s Foundation DiningServices’ meal plans also offerresident students the flexibilityto go to Vista Market and other

Alex Baker mans the omelette bar at Los Olivos Dining Commonsat Cal Poly Pomona



HEALTH CAREHEALTH CARE

Obamacare Shopping for Christmas: Eric Tyson Answers 10 FAQs FromAmericans Who Got the Dreaded Cancellation Letter

The holiday season is almost upon us, but if your health insurance has been canceled, you’re likely feeling any-thing but festive. Financial counselor and best-selling author Eric Tyson answers questions he’s hearing—and

offers advice on how to cope with the stress and confusion of health insurance shopping.

You’d love to spend thenext month and a half deckingthe halls, enjoying festive par-ties, and shopping for gifts foryour family and friends.Unfortunately, if you’re one ofthe millions of Americans whobuy their own health insur-ance, the “silver and gold”that will dominate yourthoughts this holiday season isthe silver and gold (andbronze and platinum) designa-tions of the Obamacare healthplans.

That’s right. Millions whobuy individual health insur-ance have received lettersfrom their providers (or willsoon receive them) sayingtheir policies have been can-celed because they don’t meet

the requirements of theAffordable Care Act. Oftenthe letters suggest a “similar”ACA-compliant plan that is—surprise!—a lot more expen-sive.

“For most of the recipientsthese letters are an unwelcomeholiday surprise,” says finan-cial counselor Eric Tyson,New York Times best-sellingauthor of Personal FinanceFor Dummies®, 7th Edition.“They feel blindsided. Inmany cases they worry aboutwhether they can afford hun-dreds of dollars more a monthin premiums or pay a steeperdeductible than before.”

ACA supporters point outthat the ACA-compliant“replacement” plans are prici-

er because they offer morebenefits—but many peoplechose their (now canceled)plans precisely because theydidn’t want or need, say,maternity coverage or pre-scription drug coverage. Whenyou pay for your own healthinsurance you tend to makeeducated purchasing decisionsaimed at conserving costs andgetting value for your money,notes Tyson.

“Many of these people areself-employed and haveunpredictable cash flows, orperhaps they found the indi-vidual marketplace offered abetter value than a spouse’sgroup plan,” he adds. “Theydeliberately bought high-deductible plans to keep pre-

miums low. Let’s say you’re amiddle-aged woman with ahome-based business. Sinceyou’re past childbearing ageyou chose a catastrophic planwithout maternity coverage—and now you’re finding outthat’s no longer an option. It’supsetting.”

Tyson says he has fieldedmany questions from peopleseeking to understand the newhealth insurance rules andtheir personal finance implica-tions. Here are some of themalong with Tyson’s answers:

Why did my policy getcanceled?

Individual plans that werein effect as of March 23, 2010,


Aetna and Coventry Receive High Medicare Star Ratings for 2014The Centers for Medicare &

Medicaid Services (CMS) hasawarded Aetna (NYSE: AET)and Coventry Health Care, anAetna company, an averageoverall star rating of 4.04across their MedicareAdvantage plans for 2014,making the combined organiza-tion the highest-rated MedicareAdvantage company amonglarge publicly traded compa-nies.

“The Medicare Stars ratingfrom CMS reflects our commit-ment to providing our memberswith exceptional service andimproving health outcomes forbeneficiaries,” said NancyCocozza, president of Aetna’sMedicare business. “We willcontinue working to improveour performance with a relent-less focus on quality care andservice excellence.”

CMS’s Medicare StarRating System ranks the per-

formance and quality ofMedicare plans to help benefi-ciaries and their families com-pare plans in their area. Star rat-ings are calculated each yearusing a scale of one to five stars(with five being the best) andmay change from one year to

the next, depending on how theplan performs.

Medicare health plans arerated on how well they performon five different categories:members staying healthy, man-aging chronic conditions ofmembers, member experiencewith the health plan, membercomplaints and health plan cus-tomer service. The 2014 ratingsare the basis for revenue bonuspayments in 2015.

Aetna’s Medicare

Advantage national PPO plan,which includes the majority ofAetna’s employer-sponsoredMedicare Advantage business,increased one full star to 4.5overall stars in 2014.

Thirteen of Coventry’s 20Medicare Advantage plans

increased by at least half a starin their overall star rating, andtwo of the plans moved up byone full star, continuing thestrong upward momentum fromits 2013 star score performance.

Aetna and Coventry com-bined offer seven MedicareAdvantage plans with a 4.5overall star rating, and 17 planswith an overall rating of 4.0stars or above.*

The star ratings are postedat www.medicare.gov. For

more information about Aetna’s2014 Medicare offerings, visithttp://www.aetnamedicare.com/ or call us toll-free at 1-888-247-1029 (TTY: 711). Hoursare from 8 a.m. to 8 p.m., localtime, seven days a week. Formore information aboutCoventry’s 2014 Medicareofferings, visitMyCoventryMedicare.com orcall us toll-free at 1-877-988-3589, (TTY: 711). Hours arefrom 8 a.m. to 8 p.m., localtime, seven days a week. *Databased on 2014 star ratings datapublished by CMS; enrollmentweighted based on CMS 2013enrollment. Medicare evaluatesplans based on a 5-star ratingsystem. Star ratings are calcu-lated each year and may changefrom one year to the next.

About AetnaAetna is one of the nation’s

“We will continue working to improve ourperformance with a relentless focus on quality

care and service excellence.”



thing, you accept no excuses, onlyresults,” notes Moran. “There’s nodenying that at that breakfast the

pig is all in. And that’s how you must approach the commitmentsyou take on as part of your 12 week plans.”

Put hard (and short) deadlines on what you need to getdone. The annual execution cycle many organizations embracelulls people into believing that they can put things off—criticalactivity—and still accomplish what they desire, still achieve theirgoals. It sets one deadline, year-end, which in January—heck,even in July—still feels too far away to spur you into action. Butconsider the rush of productivity that occurs when a deadline youhave to meet draws closer.

“In many companies, during the final five or six weeks of theyear, there is a frantic push to end strong and to kick off the newyear with gusto,” says Moran. “It’s an exciting and productivetime. The problem is this urgency exists for just a handful ofweeks in a 365 day year—but it doesn’t have to. When a compa-ny sets deadlines for every 12 weeks rather than every 12 months,that excitement, energy, and focus happen all year long. And thisstrategy works with all goals, not just business goals.

“The great thing about having a 12 Week Year is that thedeadline is always near enough that you never lose sight of it,” headds. “It provides a time horizon that is long enough to get thingsdone, yet short enough to create a sense of urgency and a bias foraction.”

Write down your plan. It lets you make your mistakes onpaper. A “plan” in your head isn’t really a plan. It’s wishful think-ing. That’s because life gets in the way, and if you don’t have awritten plan, you will almost certainly drop the ball in the firstfew days. The world is noisy, the unexpected happens, distrac-tions arise, your innate desire for comfort tugs at you, and youlose focus on the things you know you should do. But if you sitdown at the start of your 12 weeks and write out your strategy, itforces you to think through potential pitfalls up front.

“With a written plan, you make your mistakes on paper,which reduces miscues during implementation,” says Moran.“You no longer waste time on unimportant activities becauseyour plan triggers your actions. Your action choices are madeproactively at the beginning of the 12 weeks when you createyour plan. In short, a 12 week plan helps you to get more of theright things done each day, and ultimately it helps you reach yourgoals faster and with greater impact.”

Give each goal its own set of tactics. The way your plan isstructured and written impacts your ability to effectively execute.Effective planning strikes a working balance between too muchcomplexity and too little detail. Your plan should start by identi-fying your overall goals for the 12 weeks. (Yes, you may havemore than one goal during that time frame.) Then, you’ll need todetermine the tactics needed to meet each goal.

“Break your 12 week goal down to its individual parts,” sug-gests Moran. “For example, if your 12 week goal is to earn$10,000 and lose 10 pounds, you should write tactics for yourincome goal and your weight loss goal separately. Tactics are thedaily to-dos that drive the attainment of your goals. Tactics mustbe specific, actionable, and include due dates and assignedresponsibilities. The 12 week plan is structured so that if the tac-tics are completed on a timely basis the goals are achieved.”

Take it one week at a time.

Knowledge...continued from pg. 18


Affordable Care Act Helps NationalHealth Service Corps Increase Access

to Primary Care In CaliforniaOver 5 years, the Obama Administration has

supported nearly 14,000 health care providerspracticing in the communities that need them most,

including 1,072 in the state of California.

With historic investments from the Affordable Care Act and theRecovery Act, the National Health Service Corps has supported near-ly 14,000 health care providers between 2009 and 2013, including1,072 in California.

“Because of the Affordable Care Act, the National Health ServiceCorps is providing loans and scholarships to more doctors, nurses,and other health care providers, so more people get the care theyneed,” said HHS Secretary Kathleen Sebelius. “National HealthService Corps clinicians are providing care to approximately 9.3 mil-lion patients across the country.”

The National Health Service Corps provides loan repayment andscholarships to health care providers who commit to practicing in theareas of the United States that need them most. There are nearly8,900 primary care clinicians currently providing care in the NationalHealth Service Corps. The number of providers has increased bynearly two and half times since 2008. In addition to Corps clinicianscurrently providing care, nearly 1,000 students, residents, and healthproviders in the National Health Service Corps pipeline are preparingto go into practice. “More than 85 percent of National Health ServiceCorps providers continue to serve in high need areas two years aftertheir service commitment is met,” said HRSA Administrator Dr.Mary K. Wakefield , Ph.D., R.N. “The Affordable Care Act’s invest-ment in the Corps helps ensure underserved communities haveaccess to quality health care.” The National Health Service Corpsmade more than 4,500 loan repayment and scholarship awards to cli-nicians and students in fiscal year 2013 thanks to an investment ofmore than $284 million from the Affordable Care Act. Grants werealso made to 32 states to support state loan repayment programsthanks to this funding. This is part of the Administration’s commit-ment to strengthen and diversify the nation’s workforce to meetgrowing demand. A new report shows that more than half of the near-ly 1,000 Corps scholars in the pipeline report that they are minorities.The report also includes new state-level data on awards.

The Health Resources and Services Administration is part of theU.S. Department of Health and Human Services. HRSA is the pri-mary federal agency responsible for improving access to health careservices for people who are uninsured, isolated, or medically vulner-able. For more information about NHSC programs, please visitwww.NHSC.hrsa.gov.

and many smaller regional organi-zations.

Phenix launched “Respondingto Autism 2012 in August.” The one-year mission was to help edu-cate first responders on the appropriate methods to respond topatients with Autism. In addition, Phenix designed a custom one-of-a-kind leather fire helmet that has traveled around the country totrade shows— it is being auctioned off with all funds going to sup-port the Autism Society of Indiana.

In 2012 Phenix celebrated its 40th year by donating fire helmetsto two disadvantaged fire departments.

Phenix Tech...continued from pg. 14


Best-selling Business Books

Here are the current top 10 best-selling books for business. The list iscompiled based on information received from retail bookstoresthroughout the U.S.A.

1. “Strengths Finder 2.0” by Tom Rath (Gallup Press…$24.95)(2)Spend less time fixing shortcomings, more time gaining strength.2. “Lean In: Women, Work, and the Will to Lead,” by SherylSandberg (Knopf Doubleday Publishing…$24.95)(3)Why women’s progress achieving leadership roles has stalled.3. “Doing More With Teams: The New Way to Winning,” byBruce Piasecki (John Wiley & Sons…$25.00)(4) Why and how teams offer greater flexibility when used properly.4. “The Value of Debt: How to Manage Both Sides of a BalanceSheet,” by Tom Anderson (John Wiley & Sons…$40.00)(1) Applying corporate financial techniques to individuals.5. “Smart Tribes: How Teams Become Brilliant Together,” byChristine Comaford (Porfolio Hardcover…$26.95)(4)How top managers keep their teams involved and moving forward. 6. “The Map and the Territory: Risk, Human Nature, and theFuture of Forecasting,” by Alan Greenspan (PenguinGroup…$36.00)Former head of the Federal Reserve Board has much to say. 7. “The Three Signs of a Miserable Job: A Fable for Managers(and Their Employees),” by Patrick Lencioni (John Wiley &Sons…$38.14)**Originally published in 2007, the book has become very popular.8. “The Power of Habit: Why We Do What We Do in Life andBusiness,” by Charles Duhigg (Random HousePublishing…$16.18)(7)A new view of human nature and our ability to change. 9. “The New Digital Age: Reshaping the Future of People,Nations and Business,” by Eric Schmidt & Jared Cohen (Alfred A.Knopf…$26.95)(9) Two of Google’s leaders offer their view of the future.10. “The 7 Habits of Highly Effective People: Powerful Lessonsin Personal Change,” by Stephen R. Covey (FreePress…$15.95)(10)How to become more effective in your business and personal life.______________________________________________________

* -- Indicates a book’s previous position on the list.** -- Indicates a book’s first appearance on the list.*** -- Indicates a book’s reappearance on the list.

MANAGER’S BOOKSHELFMANAGER’S BOOKSHELF

“Real Influence: PersuadeWithout Without Pushing and

Gain Without Giving In,”By Mark Goulston and John Ullman; AMACOM,New York, New York; 2013; 258 pages; $24.95.There are dozens of busi-

ness books that address issuesof leadership, motivation, andinfluencing others. From sellingto team building, the number ofauthors on these subjects stretchback nearly a 100 years. Co-authors Mark Goulston, M.D., abusiness psychiatrist, author,consultant, and John Ullman,Ph.D., a well-known executivecoach, have come to the conclu-sion that there may be good rea-sons why old ideas about per-suading customers and compa-ny teams don’t seem to beworking well any longer. Asthey put it:

“Today we live in a post-selling and post-pushing world.As people grow more aware ofmanipulative tactics, their guardgoes up. The Internet, televi-sion, advertising, and wall-to-wall marketing have made uscynical about deceptive tricksand hard sell approaches. Yourcustomers, your co-workers,and even your kids can all rec-ognize ‘pushy’ influence…andwhen they use it, they’ll pushback twice as hard.

“Yet, most of the books andbusiness school courses thatteach persuasion skills empha-size manipulative tactics andtechniques. They conceive ofinfluence as something that you‘do’ to someone else to get yourway. And they focus on short-term gains rather than long-termconsequences. We call this out-dated strategy disconnectedinfluence.”

The authors believe that onits face ‘disconnected influ-ence’ makes sense. That’sbecause your agenda places itsinfluence on things you have toget done. Your own prioritiesare what matters most, especial-ly if you’re the owner or senior

manager of a business. There’sjust one problem, according toDrs. Goulston and Ullmen:“Your people [or customers]aren’t inspired by your vision,and they’re not willing to shareyour goals. And here’s why:Most people, most of the time,aren’t motivated to do what youwant them to do. They don’tfeel your urgency, they’re busywith their own priorities andcrises, or they have hidden rea-sons for rejecting your ideas.”

At this point early in thebook the authors seem to beconfusing. On the one handthey believe that ‘disconnectedinfluence’ appears sensible, butisn’t. If that’s so, why do somany business schools andmotivation experts teach thismethod. Co-authors Goulstonand Ullmen try to straighten usout. Their view is that ‘discon-nected influence’ doesn’t workbecause it encourages the peo-ple you’re trying to influence asobjects, targets, and things to bepushed or pulled. They’re nothearing the other people’s mes-sage. In other words, the personyou’re addressing “either recog-nizes this immediately or—even if you get temporary com-pliance—resents it later.”

The opposite of ‘discon-nected influence’ is connectedinfluence, state the co-authors.According to their view, peopledon’t always notice when con-nected influence is taking place.That’s because no one feels likethey’re being pushed, misun-derstood, ignored or threatened,so there’s no need to get angry,frustrated, or disappointed. Theauthors go on to state: “As aresult, we don’t push back.Instead, we willingly lean intothe influence because weimplicitly trust the person who’s

influencing us. This makes con-nected influence as powerful asit is subtle.”

The book is surprisinglynon-technical in style, and(once you’re past the first chap-ter) easily understood. Chapter8 is one of the most interestingin the book. Titled “MasterLevel Four Listening,” thechapter offers several tech-niques that permit you to reallylisten to the people you want toconnectedly influence by trulyconversing with them. That wayyou can avoid the result that

Mark Twain once noted, “Mostconversations are monologuesin the presence of witnesses.”

“Real Influence” takes a dif-ferent tack on persuasion, teambuilding, and motivation. Mostimportantly, it makes you thinkabout these important areas andoffers a different way to creat-ing a true team with your co-workers and customers. Best ofall, it offers a full course ban-quet of fresh ideas for the priceof a modest dinner.

—Henry Holtzman


were “grandfathered,” meaningthat you get to keep them even ifthey don’t meet the standards

mandated by the ACA. However, if the policy has been alteredsince that date—i.e., if the deductible, co-pay, or benefitschanged at all—you can’t keep it. Most policies have beenchanged since that date, for a variety of reasons, so they are beingcanceled.

In addition, people who buy individual health insurance tendto change plans often anyway—so some people are losing cover-age because they changed insurance policies in, say, 2011.

“I’ve seen estimates that as many as 80 percent of individualpolicies will end up being canceled,” notes Tyson. “So if youhaven’t gotten a letter yet, chances are you will.”

Yikes! On the policy my insurance company recommend-ed to replace my canceled one, the premium has doubled andthe deductible has gone up by thousands of dollars. How canthis be?

It’s because of the essential health benefits that, by law, mustbe included in new insurance policies that take effect in 2014.These include maternity and newborn care, mental health andsubstance use disorder services, prescription drugs, pediatricservices (including dental and vision care), to give a partial list.In the past you were able to pick and choose from plans thatexcluded some of these services and thus were less expensive.

Plus, the ACA includes “consumer protection” provisions thathave elevated prices. For example, it prohibits health insurancecompanies from limiting or excluding coverage related to preex-isting health conditions. In order to absorb this cost and costsrelated to other provisions, insurance companies have raised ratesacross the board.

Is my family eligible for a subsidy?It depends on your family income and how many children you

have. Beginning in 2014 subsidies will be available to qualifiedindividuals and families whose incomes fall in the range of 138percent to 400 percent of the poverty line (assuming they buy apolicy on a government exchange). At the top of the spectrum, anindividual making just under $46,000 would be eligible for a sub-sidy, as would a family of four earning around $94,000.

“If you are self-employed and end up receiving subsidies, becareful to keep track of your earnings,” warns Tyson. “If you endup making more than you thought you would in a given year, youcould end up having to pay back part of your subsidy. Of course,the converse is also true: If you make less than expected, youmay receive a refund.”

What happens if I don’t replace my canceled policy?If you do not replace your canceled policy with a qualified

health plan, you will have to pay a penalty fee on your tax return.The penalty fee for 2014 is $95.00 per adult and $47.50 per child(up to $285) or 1 percent of your annual income—whichever isgreater. This penalty rises sharply thereafter; in 2016 it will be$695 per adult and $347.50 per child (up to $2,085.00) or 2.5 per-cent of annual income—again, whichever is greater.

Wouldn’t it be smarter to just pay the penalty? (It’s muchcheaper.)

Certainly, some people will choose to go this route. Tyson hasnoted some anecdotal evidence suggesting that an “If I get sickthen I’ll get insurance since people with preexisting conditionscan’t be turned down” mindset is

Obamacare...continued from pg. 23


Low-Tech Holiday Gifts theGrandkids Will Remember

Instead of Another Mobile Device or Video Game,Consider Something Lasting from the Heart

Kids get their first cell phone by age 12, and more than a third ofthem have smartphones. Nine out of 10 teens have a computer and 97percent of 12- to 17-year-olds play video games. More than half thehomes in the United States have a fairly new video game console.

“It’s great that our kids have access to technology, but I talk to alot of grandparents who say they simply don’t enjoy giving theirgrandkids tech gifts during the holiday season,” says Ted Bernstein,founder of Life Insurance Concepts, Inc. “They want to give some-thing their grandkids will treasure; something they’ll remember for along time.”

That has become more challenging as kids, along with the rest ofus, come to rely more and more on technology for everything -- fromcommunication to entertainment to telling the time.

Coming from a four-generation family of life insurance special-ists, Bernstein has a special interest in family legacies and a long his-tory of innovation. He offers these suggestions for holiday gifts forgrandkids that create lasting memories.

• Their own clunker – which you’ll restore together. If youhave a grandchild who’s still a few years from driving age, buy an oldpickup truck that the two of you can restore together. You’ll haveyears to complete the project, which guarantees not only lots of one-on-one time together, but also the opportunity to teach valuable skillsthat will benefit him or her for a lifetime. “Plan it right, and whenyour grandchild gets a driver’s license, he or she will also havewheels,” Bernstein says. “And after spending so much time workingon that vehicle, they’re more likely to drive it carefully!”

• An annual helping hand for years after you’ve gone.Imagine being able to send your grandchild a holiday gift of $20,000every year for 20, 30 or 40 years – with a note from you attached. Youcan do it with the Installment Life Option, a life insurance policyoption that pays beneficiaries of a life insurance policy in predeter-mined amounts of your choice for up to 40 years. Because of thedeferred payout, the insurance company can reduce the premiums upto 50 percent. And your grandchild is reminded of your love for himor her throughout his life, particularly during the financially stressfulmilestones: college tuition, wedding, paying off student loans, downpayment for first home, and first child.

“A lot of the grandparents who do this love the fact that they cancontinue to help their grandchild long after they’re gone,” Bernsteinsays. “They also like the fact that they can choose what date themoney is disbursed, whether it’s a holiday, a birthday, or a specialdate significant to the grandparents and grandchild. And they can adda personal note, which can be sent according to the policyholder’sinstructions.”

• The gift of compassion. Sponsor an impoverished child inanother country in your grandchild’s name. “I like the organiza-tions that allow you to personally connect with the child you sponsor,so your grandchild can write to and receive letters from them, andtrade photographs. You can learn about the country together, and pickout gifts for birthday or holiday season,” Bernstein says. A grandpar-ent might pay the whole cost of sponsorship or allow the grandchildto pick up a small portion, he adds.

One organization highly rated by independent charity evalu-ator Charity Navigator is continued on page 32


Building a Skilled Small BusinessWorkforce in the Inland Empire

In February of this year, a Wells Fargo-Gallup Small BusinessIndex Survey found that 53 percent of small business owners thoughtit was very or somewhat difficult to find the right qualified employ-ee, with about one-in-four small businesses owners saying that fail-ure to find highly qualified employees was hurting their business.

Even in this era of higher-than-normal unemployment, manyInland Empire businesses are likewise facing difficulty in findingworkers with the skills they need.

Part of the problem is the scarcity of skilled workers to meet thechanging needs of the local economy. According to the most recentdata from California Post-Secondary Education System, 35 percentof Inland Empire high school students failed to graduate in 2009 – anumber that has held steady for 20 years. According to the Center forJobs and Economy, only 18.6 percent of San Bernardino residents arecollege graduates. The workforce skills gap hurts job seekers who areunable to secure employment but also businesses that cannot findqualified employees.

In addressing the issue, there are several considerations that canassist small businesses in bridging the growing gap.

REVAMPING HIRING PROCEDURES Clear job requirements and expectations help candidates better

understand the needs of the workforce. Define your company cultureand identify who the right people are for your business. Take a stepback and think about what is important to you as an owner, and thenreview your workplace needs in the short- and long-term. Finally,draw up a list of criteria that are essential to meet those values andneeds. Use all available resources to help identify the very best can-didate who meets the job criteria, and more importantly, is the rightcultural fit for the company.

EMPLOYEE TRAINING Every new employee will require a certain amount of training to

adapt to the new position and company. Small businesses cannotafford to let meager training get in the way of an opportunity to cre-ate a strong foundation for new employees. Laying out clear jobexpectations will set measurable standards for both employees andemployers. Continuing regular training for established employeescan promote growth and avoid worker turnover.

LOOK OUTSIDE THE COMPANY FOR HELPConsulting services can help bridge the gap by bringing in addi-

tional resources at the time they are needed. In addition, experts fromoutside the company can help manage business processes that are notdirectly related to the company’s primary product or service – suchas human resources, payroll and workplace safety.

The workforce skills gap is a problem that is not going away.According to the California Employment Development Department,many of the fastest-growing occupations over the next 8-10 yearswill require an associate degree or post-secondary non-degree award.

Although the skills gap complicates the challenges of running abusiness, it does not have to damage the Inland Empire’s economy.By carefully considering relevant operational factors and utilizing allresources at their disposal to carefully vet potential candidates, busi-ness owners can save themselves from some of the hassle, misuse ofcompany resources and the consequences of a bad hiring decision.

Mike Reyes is area manager of BBSI’s San Bernardino office.BBSI is a provider of business man- continued on page 33

dining venues on campus.”The university received a dining

pin and an award at the NACUFSconference in Minneapolis last July.

Los Olivos...continued from pg. 21

pleting Water ResourcesDevelopment legislation that hasalready passed both houses and

passing a new surface transportation bill next year that funds repairsto aging roads, bridges and transit systems. They added that any newtransportation bill must address funding shortfalls that have nearlydepleted the federal Highway Trust Fund.

“If Congress can display the same kind of bipartisan support fortransportation funding that it did for the Water Resources bill, it canhelp boost construction employment in many parts of the country,”said Stephen E. Sandherr, the association’s chief executive officer.

Construction...continued from pg. 19

all effective ways to draw newbusiness from your current fans.”

Ask customers to bring a“plus one.” Create referrers using “you and a friend” deals. Thisis a great approach for businesses for two reasons. First, it turnsan existing customer into a returning customer. Secondly, itencourages that existing customer to bring someone completelynew to the business. We’ve all heard the adage “the best cus-tomers are referrals”—and it’s true. The great thing about thistype of customer is that you already know that your existing cus-tomer is reliable and operating in potentially socially savvyspace. And since they’re a return visitor, you know they alreadyenjoy being a patron of your business. By posting these kinds ofdeals, you increase your chances of getting more customers likethe ones you already have.

“‘Bring a friend’ deals also benefit businesses because theygive them a very clear indication of how effective their existingcustomer base can be at driving new patronage on the business’sbehalf,” says Tsai. “Every once in a while—perhaps once a quar-ter—it’s always a good idea to offer a ‘bring a friend’ deal andtest word-of-mouth willingness and conversion within your cur-rently active customer base. Of course, in order to leverage the‘bring a friend’ deal to influence the ‘now’ sale, the deal mustoffer a higher discount when purchases or appointments aremade at the same time. The customer is able to take advantage ofa group discount, or better incentive, and the business is able tomeasure how effective word-of-mouth is in bringing on newclients in this manner.”

“Remember, if you’re doing your job well, customers willwant to tell their friends and family about the great new store,restaurant, service, etc. that they’ve found,” Tsai concludes.“Choosing to spend a little time and energy actively convertingthose customer fans into active referrers is a no-brainer. And thebest news of all is that once you have a successful referral pro-gram in place, it will practically run itself. One referral will leadto the next, which will lead to the next, and so on. When you putin the effort to cultivate your active referrers, they can becomeone of the most profitable segments of your customer base.

“And keep in mind that while increasing the odds that poten-tial customers will make a purchase is one of the biggest bene-fits of utilizing active referrers, it isn’t the only one,” she adds.“The customers your active referrers bring in are also more like-ly to work with you if they encounter a problem during their pur-chase experience—and they may also be more apt to tell othersabout their (hopefully positive) experience. What’s not to love?”



N/A = Not Applicable WND - Would not Disclose na = not available. The information in the above list was obtained from the companies listed. To the best of our knowledge the information supplied is accurate as of press time. While every effort ismade to ensure the accuracy and thoroughness of the list, omissions and typographical errors sometimes occur. Please send corrections or additions on company letterhead to: The Inland Empire Business Journal, P.O. Box 1979, Rancho Cucamonga,CA 91729-1979. Copyright 2013 by IEBJ.

Business Brokerage Firms Serving the I.E.Listed Alphabetically

Note: All California Business For Sale provides business for sale information on their Web sites at www.allcalifbiz.com and www.bizben.com, or phone (925) 831-9225.

Company Name $ Sales Volume: # Offices I.E. # Agents I.E. Specialties Headquarters Top Local ExecutiveAddress YTD Sept. 2013 # Offices Total Year Founded TitleCity, State, Zip Year 2012 Phone/Fax

E-Mail Address

Business Quest $4,000,000 1 4 Wholesale, Distribution, Rancho Cucamonga Edward L. Fixen1. 9431 Haven Ave., Ste. 104 $3,500,000 1 2007 Manufacturing, Medical, President

Rancho Cucamonga, CA 91730 Technology (909) 803-2296/(866) [email protected]

Century 21 Wright $145,010,960 1 55 Residential Real Estate, Land, Temecula Ruth & Jerry Wright2. 30610 Rancho California Rd. $96,698,000 4 1992 Commercial Lease, Broker/Owner

Temecula, CA 92591 Small Business Management Sales/Property (951) 694-5300/(951) [email protected]

[email protected]

Professional Practice Sales $10,000,000 0 5 Practice Appraisals, Tustin Thomas M. Fitterer3. 18410 Irvine Blvd. $10,000,000 3 1966 Practice Sales, President

Tustin, CA 92780 Professional Business Sales (714) 832-0230/[email protected]

Sunbelt of Coachella Valley $3,000,000 1 5 Business Brokerage for All Palm Desert Richard Smetana4. 72-757 Fred Waring Dr., Ste.8 $2,500,000 250 2004 Types and Sizes of Businesses President/Broker

Palm Desert, Ca 92260 & Professional Practices (760) 568-1511/[email protected]

Sunbelt Business Brokers $1,693,000 1 7 Manufacturing, Distribution, Prof. Services, Cleveland D. Joe Atchinson5. 9036 Pulsar Ct., Ste. J $3,523,000 212 2003 Food Services, Automotive, Daycare, President

Corona, CA 92883 Gas Stations (951) 277-4002/[email protected]

The Collins College Expansion

Thanks to more than $10 million in private donations, TheCollins College of Hospitality Management is undergoing a signifi-cant building expansion.

Construction is set to begin in December 2013, and is projectedto be completed by the summer of 2015. The Collins CollegeExpansion Project comprises two new buildings: a classroom andfaculty building and a student commons building. They will be des-ignated as Buildings 72 and 73. The classroom/faculty building willbe used for faculty workspace and classrooms.

The faculty workspace will include:• two executive director offices• an executive administration and lobby space• six faculty offices• conference room• storage• two 24-station graduate student classrooms• two 48-station lecture rooms• a 32-station lecture room

The student commons will have:• a graduate student social space• two group study rooms• a spacious student recreation area• a “Grab n’ go” food/beverage cart

The DonorsIn 2008, Carol and Jim Collins, namesakes and longtime support-

ers of the college, pledged to match up to $5 million in donations forthe $10 million academic building.

Panda Restaurant Group founders Andrew and Peggy Cherng,donated $2.5 million; The J. Willard and Alice S. MarriottFoundation gave $2 million; and prominent Inland Empire business-man Eugene Park donated $1 million to the college.

include operating no more thantwo locomotive engines for eachtrain entering and exiting the facil-

ity’s staging and arrival/departure tracks, and requiring allinbound trains to pull directly into an unoccupied staging track sothat idling trains are not adjacent to residential communities.

Additional measures also reduce the emissions from the otherequipment used by the PHIMF. Hostler trucks moving containersbetween the PHMRF and PHIMF must run on liquid natural gas,which has much fewer emissions than diesel. Forklifts will run onpropane, which also burns cleaner than diesel, and any equipmentthat is powered by diesel—cranes, cherry pickers, light towers,etc.—will meet Tier 4 standards, which reduce emissions by 90percent from the previous standards. To comply with noise miti-gation requirements, the LACSD established a working group ofLACSD staff, representatives from each of the two closest andmost impacted residential neighborhoods, and a representativefrom the Los Angeles County Supervisor for that district.Residents from affected communities near the PHIMF had 60days to review the noise mitigation options and give their com-ments to the working group. During this time, public workshopswere held to explain the mitigation options in detail to residents.The working group reviewed and finalized the proposed mitiga-tion measures. LACSD paid to upgrade windows and doors toprovide at least a 25-decibel reduction in sound (45 dB is typical-ly the target goal for indoor noise levels). LACSD also erectedtemporary sound walls during construction and is building 11-footpermanent sound walls. A “quiet zone”—where the train does notsound its horn at crossings—will further reduce noise levels. Thequiet zone will begin operations when the city has finished mak-ing required improvements at the crossings.

Mitigation to reduce traffic




impacts includes upgrading gatesat the local railway crossing. Anew four-quadrant gate system at

a busy at-grade crossing will prevent vehicles from drivingaround the gates and onto the tracks before a train arrives, reduc-ing the risk of accidents and subsequent delays, and adding anextra safety feature in the quiet zone. Another mitigation measure


and innovative feature is placing electronic signs at nearby inter-sections to warn motorists about impending delays and their like-ly duration, and to recommend detours so drivers can use alternateroutes before getting stuck at a busy crossing.

In addition, six traffic signals on alternate route streets in theproject vicinity will be linked and green lights coordinated toallow traffic to flow at a steady pace.


prevalent. One problem with thisstrategy is that beginning in 2014you can purchase subsidized

health insurance (barring special circumstances like the birth of ababy) only during Open Enrollment—between October 15 andDecember 7 of each year. If you miss that window and get diag-nosed with a serious illness in January you would have to waitmany months to buy coverage on the government exchanges.

You can, however, purchase a policy outside the exchange atany time—but Tyson says banking on the ability to get insuredquickly enough is risky. “A major car accident or illness can hap-pen too quickly to allow you to buy a policy,” he notes. “Themedical bills that you would rack up almost overnight could dev-astate most people financially.”

How long do I have to choose a new policy?To avoid a penalty fee you must apply for a Qualified Health

Plan by March 31, 2014. This deadline was extended from Feb.15 due to serious problems with the healthcare.gov website. Butdon’t let the extension make you complacent, warns Tyson. “Ifyour current health insurance policy expires at the end of 2013,you will still need to make a decision by Dec. 15 to be coveredby your new policy on Jan. 1,” he notes.

How can I find the best policy for me?There are several ways to do so. You can visit either health-

care.gov or your state’s exchange if you think you might be eli-gible for a subsidy. If you have an independent insurance agentyou like and trust, it might be best to call her. Regardless of howyou purchase your insurance you will find that qualified healthplans have one of four designations: bronze, silver, gold and plat-inum. Bronze plans have the lowest monthly premiums and thehighest out-of-pocket costs. Platinum plans are the opposite:They have the highest premiums and the lowest out-of-pocketcosts.

“Generally, the high-deductible bronze plans are the way togo for most relatively healthy people,” says Tyson. “They havethe lowest premiums. You just have to be disciplined enough toset aside money for the higher out-of-pocket costs that couldoccur. In fact, choosing a bronze plan that’s compatible with aHealth Savings Account is even better, as it allows you to setaside money for medical expenses on a tax-free basis.”

I’ve talked to several insurance agents and insurers andhave heard conflicting information. How can I know what tobelieve?

Obamacare is deeply confusing and not just to consumers.The insurance company employees and agents have to learnmany new rules and regulations and this takes time. That’s whyTyson suggests you talk to several different insurers and agentsand do a fair amount of research before making a decision.

“It’s important to invest some time in this decision,” he notes.“A woman told me she was looking for an HSA-compatible planand, at first, her insurance agent told her the company was nolonger offering them.

“The agent had been told this by two insurance company rep-resentatives. After making several more phone calls and askingsome probing questions, the agent found out the company repre-sentatives had been wrong. If something doesn’t sound right, itpays to keep questioning.”

Why is this happening only to individual policyholders? Isit going to affect people who get



To guide you on your journey tocompleting your tactics and meet-ing your goals, you’ll need week-

ly plans. Your weekly plan encompasses your strategies and pri-orities, your long-term and short-term tasks, and your commit-ments in the context of time. It helps you focus on the elementsof your plan that must happen each week to keep you on trackwith your 12 Week Year goals. Your goals in turn keep you ontrack with your vision. Everything is powerfully aligned.

“Start each day with your weekly plan,” advises Moran.“Check in with it several times throughout the day. If you’vescheduled a tactic to be completed that day, don’t go home untilit is done. This ensures that the critically important tasks, yourplan tactics, are completed each week.”

Keep track of your efforts, not your results. You’ve proba-bly heard or read the mantra “What gets measured gets done.” It’strue: Measurement drives the execution process. After all, canyou imagine the CEO of a large corporation not knowing thenumbers? As the CEO of your own life and business, you need toknow your numbers. But don’t measure your results (how manypounds you lost or how much commission you earned)—instead,measure your level of execution (the extent to which you stuck toyour diet and exercise plan and the number of sales calls youmade).

“You have greater control over your actions than your results,and your results are created by your actions,” explains Moran.“To measure your execution, you need to know to what degreeyou followed through on each week’s tactics. This allows you topinpoint breakdowns and respond quickly. Unlike results, whichcan lag weeks, months, and in some cases years behind youractions, an execution measure provides more immediate feed-back, which allows you to make game-time adjustments muchfaster.”

Block your time. The 12 Week Year is designed to help youspend your time with more intention. That said, many of usengage each day on its own terms. In other words, we satisfy thevarious demands of the day as they are presented, spending what-ever time is needed to respond without giving much thought as tothe relative value of the activity. Moran says you can regain con-trol of your day through time blocking.

“Basically, you block your days into three kinds of blocks—strategic blocks, buffer blocks, and breakout blocks,” heexplains. “A strategic block is uninterrupted time that is sched-uled into each week. During this block you accept no phone calls,no faxes, no emails, no visitors, no anything: You do only theactivities on your plan. Buffer blocks are designed to deal withall of the unplanned and low-value activities—like most emailand voicemail—that arise throughout a typical day. Breakoutblocks provide free time for you to use to rest and rejuvenate.”

Finally, says Moran, embracing the 12 Week Year will helpyou rethink your multitasking ways. If you’re accustomed tosending emails during meetings, juggling texting conversations,and rushing from one place to the next, you’ll be shocked by howmuch getting focused on what matters most will change your life.

“Most people look back and realize that with all their effortsto not miss anything, they were missing everything,” says Moran.“They see that nothing was getting their full attention, not theimportant projects, not the important conversations, and not theimportant people.

“We must all remember that




FMI Predicts U.S. Construction Put inPlace Will Reach $977 Billion in 2014

Firm Releases Annual U.S. MarketsConstruction Overview

FMI, a leading provider of management consulting and invest-ment banking* to the engineering and construction industry,announces the release of its 2014 U.S. Markets ConstructionOverview. With construction put in place at the end of 2013 expect-ed to be at $909.6 billion, researchers at FMI predict CPIP growthrates to be slightly ahead of the GDP in 2014.

Other predictions include:• Residential CPIP is anticipated to grow from $338.2 billion in

2013 to $379.6 billion in 2014.• Health care CPIP is expected to grow 6 percent in 2014 to

$44 billion.• Transportation construction should finish 2013 with an 8 per-

cent increase; 2014 predictions show a decrease to 7 percent growth.• Manufacturing construction is on the upturn, expected to

grow 4 percent in 2014, after its 2 percent drop in 2013.• Sewage and waste CPIP should reach $21.3 billion in 2014.

With moderate growth predicted marketwide, there are keytrends to watch that will likely affect various sectors and regions inthe U.S. Presenting both threats and opportunities are:

• The shift from shale-gas to shale-oil production has led toprojections that the U.S. will produce more oil than it imports by late2014.

• The federal government’s fiscal difficulties continue to createbusiness uncertainty. Many are worried about the federal debt and thegovernment’s solution to address the problem.

• Implementation of the Affordable Health Act is causing con-cern, as repercussions are anticipated.

• With baby boomers continuing to retire, succession planningand a search for talent remains one of the industry’s primary chal-lenges.

• Modularization and prefabrication is expected to play anincreasingly vital role in improving the productivity of the entire con-struction value chain.

• As a result of the expansion of the Panama Canal, U.S.coastal infrastructure opportunities will create significant corridors ofconstruction activity starting as early as 2014.

FMI publishes the U.S. Markets Construction Overview annual-ly. In addition, each quarter FMI produces its Construction Outlookthat supplements the Overview. If you would like to receive an elec-tronic copy of the quarterly Construction Outlook, please email [email protected].

Rancho Cucamonga MayorL. Dennis Michael Receives

“2013 James S. Thalman MemorialPublic Service Award”

The League of California Cities Inland Empire Division hostedtheir annual dinner banquet on Thursday, Nov. 14, 2013 and award-ed the 2013 James S. Thalman Memorial Public Service Award toRancho Cucamonga Mayor, L. Dennis Michael. This award wasestablished in memory of former Chino Hills Mayor, James S.Thalman, to honor his outstanding service and his dedication tobeing a strong advocate for localgovernment.

Mayor L. Dennis Michael hasproudly served the City of RanchoCucamonga for more than 37years. His distinguished publicservice began in April 1976 as afirefighter for the RanchoCucamonga Fire District where hewas quickly promoted through theranks and was selected as fire chiefin 1984.

During his tenure as fire chief,four fire stations and a fire mainte-nance facility were built andTechnical Rescue, Hazmat, andWildland Fire response teams wereformed. Dennis also negotiated a groundbreaking public-privatepartnership to provide ambulance service and initiated the FireDistrict’s paramedic services. He held the position of fire chief for19 years until his retirement in 2003.

Dennis was elected to the Rancho Cucamonga City Council inNovember 2004 and was elected as mayor in 2010. During histenure on the City Council, Rancho Cucamonga has won numerousawards including the 2013 National Medal for Museum andLibrary Service and received national recognition for being ranked#1 in First Lady Michelle Obama’s Let’s Move! Cities, Towns andCounties initiative. In partnership with his Council colleagues,Dennis has led the City through the opening of numerous commu-nity amenities and facilities such as the Victoria Gardens CulturalCenter, RC Family Resource Center, Central Park, Public WorksServices Center, Pacific Electric Trail, and two additional fire sta-tions.

As an elected official, Dennis serves the Inland Empire as thevice president of SANBAG and sits on a number of SANBAGcommittees. He is actively involved with the League of CaliforniaCities and currently serves as a State Board Member and memberof the Public Safety Policy Committee. Dennis is the past presidentfor the League’s Inland Empire Division, past chair of theEmployee Relations Policy Committee, and served on the League’sTask Force on Economic Development.

Dennis cares deeply for the residents and city staff of RanchoCucamonga and is a champion for the continued advancement ofthe Inland Empire Region. His tireless efforts, creative approachesto problem solving, and inspiring leadership are all trademarks ofhis exceptional character and it is for these reasons that Dennis isthe 11th recipient of the James S. Thalman Memorial PublicService Award.

The League of California Cities Inland Empire Division estab-

lished the James S. Thalman Memorial Public Service Award toannually recognize the outstanding contributions of a local govern-ment leader demonstrated through leadership and activism with theLeague of California Cities, outstanding service to municipal gov-ernment, exceptional leadership in other civic and communityactivities, and high personal character. The League of CaliforniaCities is a non-profit statewide association that advocates for thecommon interests of California cities and provides education andtraining services to elected and appointed officials. The InlandEmpire Division, the local regional division of the League, is com-prised of 15 Inland Empire cities.

L. Dennis Michael


their insurance through theirworkplace?

Basically, most group policiesalready had more comprehensive (and expensive) coverage inplace that met more of the standards of the ACA.

So far it appears that most larger employer plans are seeingsmaller changes. However, some employers are choosing not tooffer coverage, asking employees to cover more of the cost, ordeciding to go with more part-time employees (fewer than 30hours/week) for whom they don’t need to provide coverage. “Tosee exactly what happens to most group coverage we’ll just haveto wait,” notes Tyson. “Almost certainly, though, some smallerbusinesses will face rate increases—and how this directly affectsemployee pocketbooks will vary wildly.”

It seems that this has happened to a lot of people in mystate. However, I have heard from people in other states thattheir costs haven’t increased. How can this be?

There are various reasons for the disparity. Experts suggestthat costs spiked more dramatically in states that have fewer reg-ulations on insurance to begin with. Thus, states that previouslydid not require insurers to provide benefits like preventative careand contraceptives now have to—so their prices necessarily rise.Also, in general, states where more insurers are competing forcustomers will have lower prices.

If you go with a bronze plan, consider one that is compat-ible with an HSA.

A bronze plan may be best for people who are generallyhealthy. These have the lowest premiums. Of course, they alsohave the highest deductibles, which means that in the event youdo get sick, you’ll have to cover more of your costs out of pock-et. And that, says Tyson, is why it’s important to select a bronzeplan that’s compatible with a Health Savings Account (not all ofthe bronze plans are).

Here’s how it works: You open a Health Savings Account atyour bank and contribute as much to it as you can each year.Because contributions are tax deductible, the government setslimits on how much you can set aside. In 2013 the limit is $3,250for an individual and $6,450 for a family. In 2014 these numberswill go up to $3,300 and $6,550 respectively.

This money grows, tax free, year after year so that you canuse it to pay medical expenses that aren’t covered by your healthinsurance policy. “I have always recommended HSAs as a greattax-saving strategy, and now that deductibles are so high, theymake more sense than ever,” notes Tyson.

After all, if you have to have a high deductible anyway, itmakes sense to at least get the tax break on the out-of-pocketexpenses you have to pay.

“Some people may find that Obamacare is the impetus toreevaluate how they’re living their lives,” he notes. “Challengeshave a way of bringing priorities into sharper focus. No onewants to pay more for their health insurance—but instead offocusing on the anger and fear we may be feeling, we can focuson slowing down and paying more attention to friends, family,simple joys, and the things that really matter in life.”


tractors, vendors and consultantswho support it,” says Milazzo.“They, the authors of the many

books I’ve read, the numerous people I’ve seen interviewed, peo-ple who’ve attended my seminars, and people I’ve just ran into atthe grocery store are all my mentors—they’re my power team.When I have an open mind and let these people and their thoughtsand views in, it helps my brain work better. It helps me see thingswith different eyes.”

Bust out of the stereotypes of what a powerful woman lookslike. Stereotypes of women leaders are numerous and contradicto-ry. Women leaders are overbearing. Women leaders hate men.Women leaders aren’t tough enough. Women leaders are too tough.Women leaders aren’t confident. The list could go on and on. Ifyou want to bust into the C-Suite, you’ve got to bust out of thesestereotypes.

“A key step in not getting overshadowed by others’ stereotypesof what a woman leader should look like is confidence,” saysMilazzo. “Don’t underestimate yourself, and certainly don’t do itin front of power players. Confidence is a prerequisite for movingup, and you should have plenty of it. Think about it this way:Women are masters of juggling numerous balls without droppingany of them. We manage careers, households, meals, shopping, andmore, day after day and year after year. Adding professionalgrowth to that list doesn’t mean you’ll be advancing into new ter-ritory; it simply means you’ll be honing a skill you’re already morethan proficient at.”

Don’t make mass assumptions about men. Just as you wantto avoid stereotypes about women, you should check yourselfbefore making stereotypes about men. Sure, some of the men youencounter on your path to the top may underestimate you or try toblock your path. But many others will recognize what you bring tothe table. It’s up to you to do the same.

“Smart people, whether they’re men or women, recognizewhen mutually beneficial relationships can be formed,” notesMilazzo. “If you find that you work well with a man at your organ-ization, don’t second guess it. Don’t distance yourself because youthink he’ll get a promotion over you. You’ll do better work throughthat relationship and the same is true for him.”

Don’t be a commodity. Commodities are easy to obtain andeasy to replace. And that’s certainly not how you want to be per-ceived at your job. Don’t shrink into your chair and become theinvisible employee. Instead, make your presence count in everymeeting, brainstorm and project. That’s the only way you’ll beseen as necessary and indispensable.

“Women in general, and mothers in particular, are good at put-ting others’ needs and interests before their own,” Milazzo pointsout. “They’re also good at making sacrifices to keep the peace.Stop doing that, at least when you’re on the clock. It’s better toarticulate a dissenting opinion than to ride on the back of everyoneelse’s. At least people will know that you are thinking.”

“Despite the changing times, good ol’ boy networks are aliveand well in many corporations across the country,” says Milazzo.“As women, we shouldn’t wait for these good ol’ boy networks tolet us in. We may have to push our way in, and that’s fine.

What’s important to remember is that if you’ve made it farenough to tap on the glass ceiling blocking you from the C-Suite,you certainly possess the ability and intelligence to break throughit.”

The Good Ol’...continued from pg. 9

Compassion International. The 61-year-old Christian-based non-profitfacilitates 1.2 million sponsorships,

providing the children with food, medical care, educational opportu-nities and more for $38 per month. Sponsors are invited to exchangeletters and develop a relationship with the child.

Low-Tech...continued from pg. 26


the current moment—the eter-nal right now—is all wehave,” he adds. “The future iscreated now; our dreams areachieved in the moment.Consider Olympic greatMichael Phelps: He didn’tachieve greatness when hewon the 18th gold medal orwhen he won his first. Heachieved greatness themoment he chose to put theeffort into his training. Resultsare not the attainment of great-ness, but simply confirmationof it. That’s why the 12 WeekYear is so pivotal. It providesa structure that helps you dothe things you need to do to begreat.”


ions are their own and do notnecessarily reflect that ofThrivent Financial forLutherans or its members. Fromtime to time, to illustrate a point,they may make reference toasset classes or portfolios theyoversee at a macro-economiclevel. They are not recommend-ing or endorsing the purchase ofany individual security. Assetmanagement services providedby Thrivent Asset Management,LLC, a wholly-owned sub-sidiary of Thrivent Financial forLutherans. Securities andinvestment advisory services areoffered through ThriventInvestment Management Inc.,625 Fourth Ave. S.,Minneapolis, MN 55415, aFINRA and SIPC member and awholly owned subsidiary ofThrivent Financial forLutherans. Past performance isnot a guarantee of future result.


leading diversified health carebenefits companies, serving anestimated 44 million peoplewith information and resourcesto help them make betterinformed decisions about theirhealth care. Aetna offers abroad range of traditional, vol-untary and consumer-directedhealth insurance products andrelated services, including med-ical, pharmacy, dental, behav-ioral health, group life and dis-ability plans, and medical man-agement capabilities, Medicaidhealth care management servic-es, workers’ compensationadministrative services andhealth information technologyproducts and services. Aetna’scustomers include employergroups, individuals, collegestudents, part-time and hourlyworkers, health plans, healthcare providers, governmentalunits, government-sponsoredplans, labor groups and expatri-ates. For more information, seewww.aetna.com.

About Coventry HealthCare

Coventry Health Care, anAetna company, provides a fullportfolio of risk and fee-basedproducts, including Medicareand Medicaid programs, groupand individual health insur-ance, workers’ compensationsolutions, and network rentalservices.

For more information, seewww.coventryhealthcare.com.Aetna and Coventry HealthCare are Coordinated Careplans with a Medicare contractand Medicare-approved Part Dsponsors. Enrollment in ourplans depends on contractrenewal.

Medicare Star...continued from pg. 23

Shepherd’s bread, and bluecheese along with two entreesand Centro Basco’s privateblend wine from GalleanoWinery.

We highly recommend thatyou partake in the family styledining experience. DonGalleano’s favorite is Fridaynight at the Centro Basco. Onething to note: Don’t be late oryou won’t get served.Monique’s Rule, and she is thelaw!

Items From the “FullMenu”—Not to be Missed

• Rack of Lamb—ovenbaked, New Zealand lamb witha taste of garlic. $32.25

• Veal Parmesan—A choicecut of bread, veal, topped withour basque tomato sauce withstewed tomatos, bell peppers,and onions, finished withMonterey jack cheese. $22.95

• Poulet Basque—Half of abaked chicken topped with ourbasque tomato sauce withstewed tomatos, bell peppersand onions. $15.25

• Lamb Roast—Leg of lamboven-roasted in natural juices.$25.95

• Veal Taylor’s Style—Vealcutlet topped with mushroomgravy and finished withMonterey jack cheese. $22.95

All served with Soup DuJour, Hors D’oeuvres, HouseSalad, Pasta, and our home-made French Fries andVegetables.

Centro Basco...continued from pg. 17

agement solutions, includinghuman capital and risk manage-ment, to more than 3,000 smalland mid-sized businesses acrossthe country.

Building a...continued from pg. 27

are now just as many timeswhen you can stay at home.

Even entertainment hasworked in cycles. Today, if youhave a 50-inch big screen TVwith Dolby surround sound athome, why go to the movies?You can get the film you wanton demand from your cable ordish provider, or you can orderthe DVD from Amazon oranother service. You no longerhave to stand in line to see theshow.

The computer has the abilityto greatly reduce the down sideof the shopping experience,(what some call “combat-shop-ping”) and at great savings andsatisfaction. But the store, thebrick and mortar shops will stillprovide a service.

Now none of this resolvesthe mom and pop vs. big boxdebate. But America is a freeenterprise system. For myself, Iwill shop online when it’s con-venient, just not on CyberMonday when you can’t getthrough. But I will still shop atthe store that can provide mewith the service or item I want.Starbucks may have an app thatlets me order my favorite grind,but I can only get a hot cup ofcoffee now if I go to the store.(They are always only a blockaway.)

Happy shopping and MerryChristmas.

We’re Doing...continued from pg. 34

Foothill (210) Freeway, offer-ing easy access to the Orange(57), Ontario (15) and ChinoValley (71) Freeways.

Avison Young PrincipalsAlan Pekarcik and DanVittone, based in the compa-ny’s Irvine office, representedthe seller, MNW EssexMontclair LLC, as well as thebuyer. The transaction closedat a 6.01% capitalization rateand sold for $83 per squarefoot.

“Montclair Business Centeroffered the buyer an excellent,


stable investment with a value-add opportunity for rentalgrowth and increasing the cen-ter’s occupancy,” commentsPekarcik.

“Also, the asset is locatedjust west of the NorthMontclair DowntownRedevelopment Area, a majorredevelopment zone betweenthe Montclair Transcenter andthe Montclair Plaza regionalshopping center that will pro-vide even more opportunitiesas the market grows.”

I n l a n d E m p i r e

B u s i n e s s J o u r n a l

Subscribe forOnly $24.00

SEE PAGE 10


COMPUTER COLUMNCOMPUTER COLUMN

We’re Doing Our Christmas Shopping…By J. Allen Leinberger

Black Friday and Cyber Monday are behind us as you read this.To my mind they are foolish times, reflecting man’s inhumanity toman. The sort of thing that Sinatra was singing about when he record-ed, “What Ever Happened to Christmas?”

Granted, there is something special about walking through thecrowds with Christmas music floating in the air—snowflakes driftingaround shoppers. All is right with the world. But this is what we nowcall a “Norman Rockwell Christmas.” It does not come close to ourreality. For one thing, police will tell you that domestic violenceincreases severely during the holidays. Crimes like shoplifting, iden-tity theft, pickpocketing and more, rise. Families spend money theyjust don’t have on things they really don’t need, because they thinkthey have to. What a shame. So how do I personally avoid all of this?Simple. I have been buying things as I find them on my computer.I’ve been doing this since last summer. (I only hope the wife has notfigured out what I have hidden and where.)

For example, I have found an online service in China that sellsexpensive sunglasses for about $15 each (as compared to $150retail). I have found sports jerseys equally marked down.

I have started to shop for clothing the same way. There are nocrowds, no parking problems. I simply type in my address and cred-it card and the package arrives a few days later. Thankfully mostcompanies online have developed secure systems to protect myaccount numbers. Well they should. If I lose my money because Ishopped their website, they will lose a customer. Probably severalcustomers if the word gets out. The good part of shopping online isselection. If I want it in red, either a sweater or a car, I can get it. Ihave found sizing to be better than I expected. One pair of pants thatI bought at a local store had to go back three times to get the lengthright. The pants I ordered online fit just fine, thank you.

Returns have not been a problem either. Most online companieshave learned a lesson that too many brick and mortar stores have for-gotten—that is, “customer service.” Don’t like it? Wrong color?Wrong item number? Send it back. No charge. It gets replaced toyour satisfaction.

All of this leads to a thought. If I can shop online and be sat-isfied, why do I need those brick and mortar stores for? One answeris service. If I want my brakes fixed, I need to go to an auto repairshop. I cannot get a haircut online. I can’t buy wine if I can’t taste it.I can order flowers online, but if I need them tonight, I have to pickthem up from a local flower shop. Time, therefore, is another consid-eration. This is all a part of a natural law. Things work in cycles. Thestorefront replaced the traveling merchant. The shopping malls, likeMontclair Plaza, replaced the series of downtown storefronts, like theshops along Euclid Avenue in Ontario.

What happens to Montclair Plaza? Simple. Costco, right acrossthe freeway. But such “big box” stores have their limits as well.That’s why they have online shopping as well. There are other factorsto consider. If I order from the comfort of my home computer, I saveon gas for the car. I don’t have to fight for a parking space. And I canfind what I want. I hate going to a store, even a big box warehouseoutlet, only to find out that they don’t carry what I want and I have tospend the rest of the day driving around till I find someone who canhelp me. OK. If I want to spend a weekend in Palm Springs or LasVegas, I can go online to find a room, but to use the room, I have totravel to the resort. In other words, there will always be a need to goout somewhere, sometime, but there continued on page 33

Small Business Week AwardsNominations Now Being Accepted

Deadline January 17th

Seeking Nominations from Orange, Riverside, and SanBernardino counties for the 2014 Small Business Week Awards!

Small Business Week has been recognizing the special impactmade by outstanding entrepreneurs and small business owners everyyear since 1963. During this week, the U.S. Small BusinessAdministration honors small business owners and entrepreneurs fortheir outstanding achievements through various awards.

Nominations can be made by business owners, individuals, tradeassociations, Chambers of Commerce, financial institutions, andbusiness organizations for any of the following categories:

National Awards• Small Business Person of the Year (District winner competes

for California award)• Small Business Exporter of the Year (District winner com-

petes for California award)• 8(a) Graduate of the Year Award (District winner competes

for Regional award)• Small Business Development Center Excellence and

Innovation Award (District winner competes for Regional award)• Women’s Business Center of Excellence Award (District

winner competes for Regional award)

Santa Ana District Only Awards• Young Entrepreneur of the Year• Family-Owned Business of the Year• Home-Based Business Champion of the Year• Financial Services Champion of the Year• Minority Small Business Champion of the Year• Veteran Small Business Champion of the Year• Women in Business Champion of the Year

Nominations for Santa Ana District Only Awards can be made bycontacting Sylvia Gutierrez at (714) 560-7454. The deadline fornominations to be accepted is Jan. 17th.

Note: Some award categories offered by the Santa Ana officemay not be offered by other district offices.

customers. Their success has result-ed from offering a high level of cus-tomer service and quality to their

customers. Owner Dennis Baldwin credits his motivated and tenuredstaff for maintaining these outstanding levels of quality and service.Purus has a reputation as a very desirable and growing employer inthe Indio area and has always offered an outstanding mix of a posi-tive environment and above market benefits and compensation.

Over the last few years, Purus has also marketed a mat line for thehome, based on the design of the high-tech commercial version. It isengineered to eliminate dirt and germs from being racked into thehome or office from the outdoors. This mat is currently available topurchase online under the trade name “The Amazing Mat” and comesin patters that can be aesthetically compatible to the homeowner orsmall business owner.

For more information about Purus visit www.purusint.com.

Who is Purus...continued from pg. 20


N E W B U S I N E S S County of RiversideN E W B U S I N E S S County of RiversideMERCER, DE' ANGELA25787 CAYENNE CT.MORENO VALLEY, CA92553

ESP CREATIONS24396 SWIFTDEER TRAILCORONA, CA 92883

LAZATIN, ELSIE CRUZ24396 SWIFTDEER TRAILCORONA, CA 92883

MY GRATITUDE BEAR24396 SWIFTDEER TRAILCORONA, CA 92883

RAMIREZ, PATSY MARIE10087 RHINELANDER DR.RIVERSIDE, CA 92503

STUFFED LUV24396 SWIFTDEER TRAILCORONA, CA 92883

LAZATIN, ELSIE CRUZ24396 SWIFTDEER TRAILCORONA, CA 92883


LOPEZ, SHERRY LANE19945 CUYAMA LANERIVERSIDE, CA 92508


CONTINENTALTRUCKING312 N. POE, STE. BLAKE ELSINORE, CA 92530

GOMEZ, RITA312 N. POE, STE. BLAKE ELSINORE, CA 92530

DESERT VENTURESSOUTH, LLC18345 N 93RD WAYSCOTTDALE, AZ 95255

GFC ASSOCIATES79 SITARA AVE.BEAUMONT, CA 92223

CRUZ, GRECO FAJARDO79 SITARA AVE.BEAUMONT, CA 92223

BBK TRUCKING &MATERIAL HANDLING5584 ASH ST.RIVERSIDE, CA 92509

AVILES JR., LOUISGEORGE5584 ASH ST.RIVERSIDE, CA 92509

TEE'S STYLES WITHSMILES5584 ASH ST.RIVERSIDE, CA 92509

M & Z ACCIDENTRECOVERY CLINIC12220 PIGEON PASS RD.MORENO VALLEY, CA92557

CARBAJAL, EDWARDWAYNE20175 JEFFERSON ST.PERRIS, CA 92570

CARBAJAL, TERRI LYNN20175 JEFFERSON ST.PERRIS, CA 92571

DIRECT CONNECTIONS1451 S. RIMPAU AVE.CORONA, CA 92879

WOMAN II WOMANMINISTRIES17121 SPRING CANYON PL.RIVERSIDE, CA 92503

ROBINSON-HINES, TERRYLYNNE17121 SPRING CANYON PLRIVERSIDE, CA 92503

GUNZ N DIAMONDS17121 SPRING CANYON PL.RIVERSIDE, CA 92503

HINES, JONATHAN RAN-DON17121 SPRING CANYON PL.RIVERSIDE, CA 92503

PASSIONATE MINISTRIES17121 SPRING CANYON PL.RIVERSIDE, CA 92503

FAMILY DENTAL CARE13373 PERRIS BLVD.MORENO VALLEY, CA92553

PETER R. FELICIANO,D.M.D., INC13373 PERRIS BLVD.RIVERSIDE, CA 92553

L & J TRUCKING4190 GREEN RIVER RD.CORONA, CA 92880

CARDONA, CARLOSENRIQUE4190 GREEN RIVER RD.CORONA, CA 92880

PROMISED LAND REALTY1046 LOWRY RANCH RD.CORONA, CA 92881

OMEGA LENDING INC.1046 LOWRY RANCH RD.CORONA, CA 92881

GOOD MILAGE AUTO24214 JIMSON PL.MORENO VALLEY, CA92553

MACHUCA, MARIA ISABEL24214 JIMSON PL.MORENO VALLEY, CA92553

GOOD MILAGE AUTO24214 JIMSON PL.MORENO VALLEY, CA92553

MAYBERRY, GEORGEWAYNE24214 JIMSON PL.MORENO VALLEY, CA92553

MISTLER, LAWRENCECHARLES24214 JIMSON PL.MORENO VALLEY, CA92553

PROCTOR, TROY LYNN24214 JIMSON PL.MORENO VALLEY, CA92553

ROADMAN MOBILE TIRESERVICES5726 TOMAL LANERIVERSIDE, CA 92509

URQUHART, CHRISTO-PHER ADAM5726 TOMAL LANERIVERSIDE, CA 92509

WORLD REALTY 200014178 HOMESTEAD DR.MORENO VALLEY, CA92553

SULLIVAN, DENNISJAMES14178 HOMESTEAD DR.MORENO VALLEY, CA

DIEGO PAPIAS FIREPROTECTION28180 LITTLE LAKE CT.ROMOLAND, CA 92585

PAPIAS, DIEGO28180 LITTLE LAKE CT.ROMOLAND, CA 92585

DIEGO PAPIAS FIREPROTECTION28180 LITTLE LAKE CT.ROMOLAND, CA 92585

ANDOVAL, SANDRAZUCET28180 LITTLE LAKE CT.ROMOLAND, CA 92585

ASAT COMMUNICATIONS128 PINETREE DR.PERRIS, CA 92571

BRION, ANTONIOALVAREZ128 PINETREE DR.PERRIS, CA 92571

RODRIGUEZ, BILLY ESAV128 PINETREE DR.PERRIS, CA 92571

TACOS EL PALENQUE546 INDIAN CIRCLEPERRIS, CA 92570

N E W B U S I N E S S County of San BernardinoN E W B U S I N E S S County of San BernardinoACE MEDICALEQUIPMENT SUPPLYCOMPANY248 E. HIGHLAND AVE.SAN BERNARDINO, CA92404

ADACTIVIST.COM1873 EAST PUMALOSAN BERNARDINO, CA92404

ALPHA OMEGA14168 CENTRAL AVE.CHINO, CA 91710

ARIAS AND SONSEXPRESS4050 N. E ST.SAN BERNARDINO, CA92407

ART TOUCH DETAIL8575 HUNTER DR.RANCHO CUCAMONGA,CA 91701

BATTELS HARDWARE &TOOL CO.433 S WATERMAN ST.SAN BERNARDINO, CA92408

BEVARIS #3322 W. D ST.ONTARIO, CA 91762

CALIFORNIA HOMES SAVE907 MILLAR AVE.RIALTO, CA 92376

CALIFORNIA REALESTATE870 E. HOME ST.RIALTO, CA 92376

CHURROLICIOUS12505 N. MAIN ST.RANCHO CUCAMONGA,CA 91739

CLEAN SWEEP22730 DEBERRY ST.GRAND TERRACE, CA92313

COVENANTINVESTIGATIONS5841 JOHNSTON PL.RANCHO CUCAMONGA,CA 91739

DR TRUCKING9281 WHEELER CT.FONTANA, CA 92335

EAST WEST MORTAGE515 S RIVERSIDERIALTO, CA 92376-7027

ECO LAWN & TURF1459 BUD CIRCLEUPLAND, CA 91786

ELITE SALES GROUP9373 COLUMBINE AVE.MONTCLAIR, CA 91763

EMPIRE FINANCIAL195 VALLEY BLVD.RIALTO, CA 92376

FAAISIOTA FIAME433 S WATERMANSAN BERNARDINO, CA92408

FIRST CLASS IMAGE1724 S. GROVE AVE.ONTARIO, CA 91761

FIVE STAR PROPERTYMANAGEMENT1264 S WATERMAN AVE.SAN BERNARDINO, CA92408

HAIRMASTERS #6084510710 FOOTHILL BLVD.RANCHO CUCAMONGA,CA 91730

HOME RESCUE PROJECT1411 N D ST.SAN BERNARDINO, CA92405

JACK CARMICHEL433 S WATERMANSAN BERNARDINO, CA92408

JAMES CORONA433 S WATERMANSAN BERNARDINO, CA92408

JOES SUSHI5660 HOLT BLVD.MONTCLAIR, CA 91763-4532

K & M CHECK CASHING15751 SEDONA DR.CHINO HILLS, CA 91709

LIFE-CHURCH12384 PALMDALE RD.VICTORVILLE, CA 92392

LNB ENTERPRISES316 EMERALD AVE.REDLANDS, CA 92374

LUCKY LAKEARROWHEAD TREESERVICE703 ROSE LN.TWIN PEAKS, CA 92391

MANUELS AUTOTRANSMISSION & AUTOREPAIR352 E FOOTHILL BLVD.RIALTO, CA 92376

MASTER TRUCKSERVICES, INC.13814 SANTA ANA AVE.FONTANA, CA 92337

NATIONAL CLASSREUNION SERVICE1873 EAST PUMALO ST.SAN BERNARDINO, CA92404

PACIFIC EMPIRE REALESTATE7516 VALLE VISTA DR.RANCHO CUCAMONGA,CA 91730

PARKVIEW LANDSCAPE3402 TURNER AVE.ONTARIO, CA 91761

POOL MONKEYS10300 ARROW ROUTERANCHO CUCAMONGA,CA 91730

PUEBLO LOAN COMPANY12371 MERITAGE CT.RANCHO CUCAMOMGA,CA 91739

REALTY EMPIRE195 VALLEY BLVD.RIALTO, CA 92376

SABOR LATINO GRILL10285 CENTRAL AVE.MONTCLAIR, CA 91763

SOVEREIGNTYUSA.COM1873 EAST PUMALO ST.SAN BERNARDINO, CA92404

SYLOWET CLOTHINGCOMPANY134 REDLANDS MALLREDLANDS, CA 92373

THE TOM FARRARCOMPANY435 N. HOLMES AVE.ONTARIO, CA 91764

WEST PAW PET RESORT24450 6TH ST.SAN BERNARDINO, CA92410

WESTCAL APPRAISALCOMPANY1881 COMMERCENTEREAST, STE. 206SAN BERNARDINO, CA92408

2ND OPINION INSURANCE9170 HAVEN AVE., STE.115ARANCHO CUCAMONGA,CA 91730

A TO Z INTERNATIONAL15683 ROY RODGERS DR.VICTORVILLE, CA 92392

ACCOUNT ON ME BOOK-KEEPING1462 DIAMOND CT.REDLANDS, CA 92374

ADOBE SELF STORAGE,INC.5122 ADOBE RD.TWENTYNINE PALMS, CA92277

AIDIN SPECIALTYMERCHANDICE72034 29 PALMS HWY.29 PALMS, CA 92277


N E W B U S I N E S S County of San BernardinoN E W B U S I N E S S County of San BernardinoABBOTT SECURITYSERVICES, INC.1224 OXFORD DR.REDLANDS, CA 92374

AC PRODUCE16050 GRAYS PEACK AVE.FONTANA, CA 92336

ADDIX CLOTHING18355 US HWY 18, STE. FAPPLE VALLEY, CA 92307

ADRIAN'S TRUCK TR.15598 RIVIERA LN.FONTANA, CA 92337

ADVANCED PHYSICALTHERAPY11276 FIFTH ST., STE. 400RANCHO CUCAMONGA,CA 91730

AGAPE GROUP9755 ALMERIA AVE.FONTANA, CA 92335

ALLEGIANCE FINANCIALGROUP10264 CENTRAL AVE.MONTCLAIR, CA 91763

ANOTHER MAN’STREASURE38730 PALMA VISTA RD.YERMO, CA 92398

AUCTION DIRECTAUTO GROUP14364 7TH ST.VICTORVILLE, CA 92392

AUCTION DIRECTAUTO GROUP14364 7TH ST.VICTORVILLE, CA 92395

BENCHMARK WEBSITEDESIGN35720 FREMONT CT.YUCAIPA, CA 92399

BHAKTI SAGARRAMAYAN MANDALI1341 MOUNT VERNON AVE.COLTON, CA 92324

C.D. CLEANING SERVICES11943 CACTUS CT.FONTANA, CA 92337

CALIFORNIAREHABILITATION &SPORTS THERAPY11276 FIFTH ST.RANCHO CUCAMONGA,CA 91730

CAMP CHERITHSOUTHERN CALIFORNIA6611 LONGFELLOW DR.BUENA PARK, CA 92620

CASH-2-U21889 HIGHWAY 18APPLE VALLEY, CA 92307

CATCH PHRASEMARKETING7231 BOULDER AVE.HIGHLAND, CA 92346

CENTURY LOANSERVICES14174 GREEN TREE BLVD.VICTORVILLE, CA 92395

CHINO PLAZA12960 CENTRAL AVE.CHINO, CA 91710

CORRECT TECH6715 MINERS CT.VERDEMONT, CA 92407

REATIVE EVENTS10384 SUNNY VISTA RD.PHELAN, CA 92374

CURVES-NORTHWEST15207 HOOK BLVD.VICTORVILLE, CA 92394

CW STEVENSCONSTRUCTION10957 FREMONT ST.YUCAIPA, CA 92399

DAILY PRESS13891 PARK AVE.VICTORVILLE, CA 92392

DRIVE RIGHT SCHOOLS7828 HAVEN AVE.RANCHO CUCAMONGA,CA 91730

DRIVE RIGHT TRAFFICSCHOOL7828 HAVEN AVE.RANCHO CUCAMONGA,CA 91730

DYNAMIC AUTO464 E NORMAN RD.SAN BERNARDINO, CA92408

EVA HAIR STYLING16820 VALLEY BLVD.FONTANA, CA 92335

F & S PROPERTYINSPECTIONS1409 N. ALTA AVE.UPLAND, CA 91786

FP ROBERTSCONTRACTING10455 BIG CHIEF DR.VICTORVILLE, CA 92392

GARCIA-RUIZ &COMPANY7843 SPRING HILL ST.CHINO, CA 91708

GRAND BUFFET345 N. FOOTHILL BLVD.UPLAND, CA 91786

HAIR ACTION BY PAUL &LAUREL16655 FOOTHILL BLVD.FONTANA, CA 92335

HARBOR INNOVATIONS6801 LURELANE AVE.HESPERIA, CA 92345

HOLLAND KASHT-SHIRTS8443 NUEVO AVE.FONTANA, CA 09233

ICON REALTY GROUP15942 LOS SERRANOS DR.CHINO HILLS, CA 91709

J BAR TIRE6613 RIVERSIDE DR.CHINO, CA 91710

JASMINE'S BALLROOM 16424 VICTOR ST.VICTORVILLE, CA 92395

KASH T-SHIRTS8443 NUEVO AVE.FONTANA, CA 92335

KELSY KIDS PARTYSUPPLY RENTAL993 VALLEY BLVD.BLOOMINGTON, CA 92316

KIDS 1ST NANNYREFERRAL AGENCY1103 ALEXIS LN.REDLANDS, CA 92374

LONG'S JEWELRY12209 HESPERIA RD.VICTORVILLE, CA 92395

MARKEDMEN.NET-MAKRED MEN33271 WASHINGTON DR.YUCAIPA, CA 92399

MC CUSTOM PRODUCTS16701 CHESTNUT ST.HESPERIA, CA 92345

MIZAEL MOBIL WASH623 W VICTORIA ST.RIALTO, CA 92376

NIK-NAT’S13229 BRANT RD.VICTORVILLE, CA 92392

PACIFIC ARCADE CO.16424 VICTOR ST.VICTORVILLE, CA 92395

PEREZ TAX &BOOKKEEPING SERVICE1911 HOLLY AVE.ONTARIO, CA 91762-6321

PREFERRED PROPERTYMANAGEMENT33075 YUCAIPA BLVD.YUCAIPA, CA 92399

PLATINUM CABINETS13188 RED CEDAR AVE.VICTORVILLE, CA 92392

PLATINUMDEVELOPMENT17370 MESQUITE RD.APPLE VALLEY, CA 92307

PLATOS1457 E PHILADELPHIA ST.ONTARIO, CA 91761

PREMIERCONSTRUCTION11849 NOVELLA CT.RANCHO CUCAMONGA,CA 91701

PREMIER NOTARYSERVICES1879 BAXTER WAYUPLAND, CA 91784

QUIROZ PALLETS13787 SANTANA AVE.FONTANA, CA 92337

RAMAT GLOBALVENTURES12571 VERSAILLE ST.VICTORVILLE, CA 92394

RANCHO NURSERY16228 SLOVER AVE.FONTANA, CA 92337

RENE’S SECURITYREPAIR1943 NORTH CAMPUS AVE.UPLAND, CA 91784

SOCALMOUNTAINS46270 VALE DR.BIG BEAR CITY, CA 92314

SOTO’S MERRIL STORE.99 CENT AND UP16325 MERRIL AVE.FONTANA, CA 92335

STAN NASH ENTERPRISES985 KENDALL DR.SAN BERNARDINO, CA92407

SUPERIOR LEGALPROCESSING10245 CHAPARRAL WAYRANCHO CUCAMONGA,CA 91730

THE BEST MINISTRIES2860 HIGHLAND AVE.HIGHLAND AVE, CA 92346

THE OFFICIAL’S LOCKERROOM265 WEST THOMPSON PL.SAN BERNARDINO, CA92405

THE REEFER GUYS13497 GRAYSTONE LN.VICTORVILLE, CA 92394

TOO FAST SUSPENSION12437 SOFT WIND ST.VICTORVILLE, CA 92395

TOP NOTCHCONSTRUCTION20810 OTTAWA RD.APPLE VALLEY, CA 92308

TOYS AND HOBBIES PLUS7026 CHOLLA ST.PHELAN, CA 92371

TRAMITESPROFESSIONALS14707 7TH ST.VICTORVILLE, CA 92395

UNLIMITED INDUSTRIES12916 EL RIO RD.VICTORVILLE, CA 92392

V M ALARM SYSTEMS14644 MULBERRY ST.HESPERIA, CA 92345

VENDING ADVANTAGE704 E. DEODAR ST.ONTARIO, CA 91764

VICTORIA MARKET &LIQUOR2392 OGDEN ST.SAN BERNARDINO, CA92407

WINGS JEWELERS625 PINEKNOT AVE.BIG BEAR LAKE, CA 92315

WOOD A & W HOMERESTORATION16724 ALMADEN DR.FONTANA, CA 92336

YUM YUM DONUTSFRANCHIS #43G932 WEST HIGHLAND AVE.SAN BERNARDINO, CA92405

A COST-LESS PLUMBING16439 LOS CEDROS RD.VICTORVILLE, CA 92394

A MR.CARBURETOR/GUELINJECTION/SMOG8981 ROSE AVE.MONTCLAIR, CA 91763

A VISION R9773 SIERRA AVE.FONTANA, CA 92335

AAA FUNERAL SERVICESAAA LOW COST CASKETS8981 ROSE AVE.MONTCLAIR, CA 91763

ALLEGIANCE LEGALDOCUMENT SERVICES2949 SOUTH VINEYARD AVE.ONTARIO, CA 91761

AMERICAN UPHOLSTERY& RESTORATION117 NORTH CAMPUS AVE.ONTARIO, CA 91764

BEAUTIFUL SMILEDENTAL CENTER1895 ORANGE TREE LN.REDLANDS, CA 92374

BERT’S PLACE35223 JUNIPER AVE.YUCAIPA, CA 92399

BH CONSULTING13468 SUMTER ST.FONTANA, CA 92336

BLUE SKY LUMBER3801 BRONSON ST.SAN BERNARDINO, CA92407

BLUE STONE TRUCKING1014 WEST YALE ST.ONTARIO, CA 91762

BUSINESS ECONOMICSINSTITUTE582 1/2 N. FIFTH AVE.UPLAND, CA 91786

BUY RITE OUTLET12489 FOOTHILL BLVD.RANCHO CUCAMONGA,CA 91739

CARETAKER HORSESERVICE7361 RIVERSIDE DR.,ONTARIO, CA 91761

CELLULAR ACCESSORIES12505 NORTH MAIN ST.RANCHO CUCAMONGA,CA 91739

COAST AWARDS18116 WISTERIA ST.HESPERIA, CA 92345

COBRA STIKETECHNOLOGIES13590 MICHAEL ST.VICTORVILLE, CA 92392

COSTLESS PLUMBING16439 LOS CEDROS RD.VICTORVILLE, CA 92394

CROSSROADS CAFE &TAVERN61715 29 PALMS HWY.JOSHUA TREE, CA 92252

DENNIS J. EASH &ASSOCIATES255 W. FOOTHILL BLVD.UPLAND, CA 91786

DESERT SUN SERVICE13636 SPRING VALLEYPARKWAYVICTORVILLE, CA 92395

DMS PROPERTIES4988 LAREDO PL.RANCHO CUCAMONGA,CA 91737

ECES-LIQUIDATIONSERVICES1263 W 25TH ST.UPLAND, CA 91784

ELITE CAREER COLLEGE2120 PALM AVE.HIGHLAND, CA 92346

ELITE DOCUMENTASSISTANCE2949 SOUTH VINEYARD AVE.ONTARIO, CA 91761

ELITE GRAPHICS 6602 MIMOSA PL.RANCHO CUCAMONGA,CA 91739

EMM'S ANTIQUE REPAIRSAND RESTORATIONS28707 LEMON ST.HIGHLAND, CA 92346

EMMA'S ANTIGUES28707 LEMON ST.HIGHLAND, CA 92346

FOX BANK, SOVEREIGNNATIVE AMERICANTRUST BANK17415 CATALPA ST.HESPERIA, CA 92345

G & M EXPRESS TAX ANDBOOK KEEPING SERVICE3263 SOUTH DOWNS DR.CHINO HILLS, CA 91709

GOOD TIMES55690 29 PALMS HWY.YUCCA VALLEY, CA 92284

GRACE HOME CARE6101 CHERRY AVE.FONTANA, CA 92336

GREEN BOX CABINETS13089 PEYTON DR.CHINO HILLS, CA 91709

H&R FLOOR COVERING17747 SEVILLE AVE.FONTANA, CA 92335

HANAQUESTTECHNOLOGIES708 BRIGHTON CT.REDLANDS, CA 92374


JUAREZ, ALFREDO6980 DARLENE LN.RIVERSIDE, CA 92509

GLOBAL INTERTEL10352 GRAMERCY PL.RIVERSIDE, CA 92505

GARCIA, JUAN JOSE10352 GRAMERCY PL.RIVERSIDE, CA 92505

GARCIA, VICTORIAPEREZ10352 GRAMERCY PL.RIVERSIDE, CA 92505

MURRIETA AEROSPACE29312 ARIEL ST.MURRIETA, CA 92563

RICO, MOISES JESUS29312 ARIEL ST.MURRIETA, CA 92563

1ST ORGANICS77-622 COUNTRY CLUB DR.PALM DESERT, CA 92211

MOBLEY, “C” JAMES81-710 AVENIDA SANTIAGOINDIO, CA 92203

MOBLEY, REBECCA ANN81-710 AVENIDA SANTIAGOINDIO, CA 92203

EDGE ONE CONCEPTS83-750 CITRUS AVE.INDIO, CA 92201

RIO DESIGN GROUP, INC83-750 CITRUS AVE.INDIO, CA 92201

ROYAL PRESTIGE OFCOACHELLA1030 6TH ST.COACHELLA, CA 92236

SUMANO, EDUARDOGALICIA73322 GUADALUPE AVE.PALM DESERT, CA 92260

SERVICE MASTER OFTHE DESERT74872 VELIE WAYPALM DESERT, CA 92260

AMERIEAST OFCALIFORNIA74872 VELIE WAYPALM DESERT, CA 92260

CHRISHAUNA COURIERSERVICE49289 BIERY ST.INDIO, CA 92201

CHRISHAUNACORPORATION49289 BIERY ST.INDIO, CA 92201

CHRISHAUNA REALESTATE49289 BIERY ST.INDIO, CA 92201

FINANCIAL LEDINGGROUP49289 BIERY ST.INDIO, CA 92201

PATRIOT ESCROWSERVICES49289 BIERY ST.INDIO, CA 92201

STUDIO ONE 1167555 E. PALM CANYON DR.CATHEDRAL CITY, CA92234

LEHNER, LAWRENCEKAY36054 AVENIDA DE LASMONTANASCATHEDRAL CITY, CA92234

SEVEN SEAS EXPORTERS47-845 BOUGAINVILLEA ST.LA QUINTA, CA 92253

CAO, KENT1704 RAMONA AVE.PASADENA, CA 91030

NELSON, SCOTT47-845 BOUGAINVILLEA ST.LA QUINTA, CA 92253

GOODTIMES73-700 HGWY 111PALM DESERT, CA 92260

WOOD, SEAN DOUGLAS67390 OVANTE RD.CATHEDRAL CITY, CA92234

MUSICAL SOUNDSENTERTAINMENT47875 MARGARITA ST.INDIO, CA 92201

LEON ENTERPRISES LLC47875 MARGARITA ST.INDIO, CA 92201

SUNSHADES WINDOWTINTING47875 MARGARITA ST.INDIO, CA 92201

AIMEE LARSENATTORNEY AT LAW78365 HIGHWAY 111LA QUINTA, CA 92253

HUNT-LARSEN, AIMEEJEAN12367 16TH ST.YUCAIPA, CA 92399

LIGHTNING JUDGEMENTRECOVERY69417 MIDPARK DR.DESERT HOT SPRINGS, CA92241

BETTINA'S ART STUDIO87 VIA BELLARANCHO MIRAGE, CA92270

SEIDNER, BETTINAADELE87 VIA BELLARANCHO MIRAGE, CA92270-5614

SUNLICIOUS TAN72221 HWY 111, STE. A7PALM DESERT, CA 92260

WEAVER, ERIC GORDON69850 MCCALLUM WAYCATHEDRAL CITY, CA92234

MASTERCLUB ADVISORSWEST71569 SAHARA RD.RANCHO MIRAGE, CA92270

MULDONNEY, COLLEENPATRICIA71569 SAHARA RD.RANCHO MIRAGE, CA92270

ALL EARS HEARINGCENTER3088 W. RAMSEY ST.BANNING, CA 92220

BERGMANS, ROBYNELIZABETH9217 STEPHANIE ST.RIVERSIDE, CA 92508

XTREME TOY RENTALSCO.29051 CARMEL RD.SUN CITY, CA 92586

RVX INTERNATIONAL INC.29051 CARMEL RD.SUN CITY, CA 92586

OK TOFU HOUSE10436 MAGNOLIA AVE.RIVERSIDE, CA 92505

YOON, SORYE3572 BANBURY DR.RIVERSIDE, CA 92505

D & K SERVICES7420 MARILYN DR.CORONA, CA 92881

BELL, DEBRA ANN7420 MARILYN DR.CORONA, CA 92881

GLAMOURLASH2711 CANYON SPRINGSRIVERSIDE, CA 92507

LUONG, TAYNA293 BATHURST RD.RIVERSIDE, CA 92506

AGATHON ADVISORS LLC7850 LEWAY DR.RIVERSIDE, CA 92508

UNITED PLUMBING1520 W. LINDEN ST.RIVERSIDE, CA 92507

DIAMOND W EVENTS21285 SHOEMAKER DR.WILDOMAR, CA 92595

DIAMOND WCONTRACTORS INC.21285 SHOEMAKER DR.WILDOMAR, CA 92595

ACME APPRAISAL31987 CORTE AVALINATEMECULA, CA 92592

D'HONDT, LISA31987 CORTE AVALINATEMECULA, CA 92592

RUBLE, DARRIN42363 WILD MUSTANG RD.MURRIETA, CA 92562

PEGGY ROSE ARTIST375 CENTRALRIVERSIDE, CA 92507

STEWART, PEGGY ROSE375 CENTRAL AVE.RIVERSIDE, CA 92507

OUTER PARADIGM15055 FICUS ST.LAKE ELSINORE, CA 92530

MANLONGAT, ERIC15055 FICUS ST.LAKE ELSINORE, CA 92530

SHULL WOOD WORKS1833 RUE CHABLISSAN JACINTO, CA 92583

CONCRETE MAKEOVERS26190 MELBA AVE.HOMELAND, CA 92548

VOORHEES, JEFFREYTHOMAS26190 MELBA AVE.HOMELAND, CA 92548

ABOVE THE LAWENTERPRISES1167 W. 7TH ST.PERRIS, CA 92570

HUTCHISON, GREGORYFERNARD1167 W. 7TH ST.PERRIS, CA 92570

CERDAFIDEAUTOMOTIVE REPAIR43062 VIA DOS PICOSTEMECULA,CA 92590

CERDA, ALEX31075 FLORENCE CT.WINCHESTER, CA 92596

POOKY'S TRANSPORT2083 FOXTAIL CT.PERRIS, CA 92571

AGUAYO, HUMBERTO2083 FOXTAIL CT.PERRIS, CA 92571

ACOSTA PROPERTYINVETMENTS LLC14035 TUSCANY CT.RIVERSIDE, CA 92508

FREE FROM THREE357 TERMINO AVE.CORONA, CA 92879

MOSS, VICTORIA LEE357 TERMINO AVE.CORONA, CA 92879

THOMPSON, KELLIE SUE357 TERMINO AVE.CORONA, CA 92879

VINO VERITAS WINE BAR285 E. ALESSANDRO BLVD.RIVERSIDE, CA 92508

INSTRUCTIONALACCESS, INC.6800 INDIANA AVE.RIVERSIDE, CA 92506

CASH N GO10330 HOLE AVE.RIVERSIDE, CA 92505

MFM. INC10330 HOLE AVE.RIVERSIDE CA 92505

CNC MINISTRY29294 WAGON CREEK LN.MENIFEE, CA 92584

DELGADO, ARTHURMEDEL29294 WAGON CREEK LN.MENIFEE, CA 92584

JUST ONE SERVICES29294 WAGON CREEK LN.MENIFEE, CA 92584

DELGADO, ARTHURMEDEL29294 WAGON CREEK LN.MENIFEE, CA 92584

RAM MARKETING25685 JASON PL.MORENO VALLEY, CA92557

MELENDREZ, RICHARDANTHONY25685 JASON PL.MORENO VALLEY, CA92557

ROMERO TRUCKING3660 CONNING ST.RIVERSIDE, CA 92509

ROMERO, JAMESDAMIAN3660 CONNING ST.RIVERSIDE, CA 92509

CRITERION INDUSTRIAL1722 PRODUCTION CIRCLERIVERSIDE, CA 92509

CRITERIONAUTOMATION, INC.1722 PRODUCTION CIRCLERIVERSIDE, CA 92509

CREDIT DOCTORS79050 VARNER RD.INDIO, CA 92203

P.A.L. INVESTMENT CORP.79050 VARNER RD.INDIO, CA 92203

EL JANITORIALMANAGEMENT SERVICES39191 SHREE RD.TEMECULA, CA 92591

DAVIDS, LOUISEMAUREEN39191 SHREE RD.TEMECULA, CA 92591

CHRISTINE ARNOLDPHOTOGRAPHY14080 PALM DR.DESERT HOT SPRINGS, CA92240

ARNOLD, CHRISTINELORRAINE14080 PALM DR.DESERT HOT SPRINGS CA92240

CAFE SCANDIA356 S. INDIAN CANYON DR.PALM SPTINGS, CA 92262

PEDERSON, ERICK BOJE1777 SANDALWOOD DR.PALM SPRINGS, CA 92262

WATSON PICKUPS53825 MARIA VIEW DR.IDYLLWILD, CA 92549

PUT, DONALD ALAN53400 IDYLLBROOKIDYLLWILD, CA 92549

WATSON, ALEXANDERCECIL53825 MARIAN VIEW DR.IDYLLWILD, CA 92549

CHILDREN'SLIGHTHOUSE OFRIVERSIDE19743 LURIN AVE.RIVERSIDE, CA 92508

PRECIOUS CARGO, INC.19844 SAN JUANCAPISTRANORIVERSIDE, CA 92508

FUSION SPORT ANDENTERTAINMENT644 CORTE SAN MARINOPERRIS, CA 92571

GILLENWATER,CORNELL644 CORTE SAN MARINOPERRIS, CA 92571

WATERWORKSTECHNOLOGY, INC.644 CORTE SAN MARINOPERRIS, CA 92571

POMJOD6476 CHARLES AVE.MIRA LOMA, CA 91752

OLVERA, JESUS JACQUE-LINE6476 CHARLES AVE.MIRA LOMA, CA 91752

IMMACULATE PAINTING7630 LINCOLN AVE.RIVERSIDE, CA 92504

LEDON JR., FELIPE DEJESUS7630 LINCOLN AVE.RIVERSIDE, CA 92504

PLAZA DE MONTEREY7735 E. BRIDGEWOOD DR.ANAHEIM, CA 92808

EVANGELATOS, ANDREW3426 WHITE ROSE WAYENCINO, CA 91436

LJ & L PARTY SUPPLY191 N. SAN GORGONIO AVE.BANNING, CA 92220

LUNA RUEDAS, LUIS819 N. SAN GORGONIO AVE.BANNING, CA 92220

MAXIMA PERFORMANCEGRADING43112 NUCKOLLS CT.HEMET, CA 92544

BRAMLETT,RAY GORDAN43112 NUCKOLLS CT.HEMET, CA 92544

RAMLETT, ANNETTELOUISE43112 NUCKOLLS CT.HEMET, CA 92544

N E W B U S I N E S S County of RiversideN E W B U S I N E S S County of Riverside


Marc Piron, senior vice president with NAI Capital’s Riversideoffice and Lidia Talavera, vice president with the Ontario office, rep-resented the seller, Jara Holdings Second, LLC, in the sale of a35,640-square-foot office property located at 1094 South E Street inSan Bernardino, to the buyer, MTK SoCal Investments, LLC. Thevalue of the sales transaction was $4.6 million.

The free-standing former big box property has been sold to aninvestment company that will convert the property into a facility forthe County of San Bernardino. The property is located at the signal-ized intersection at the entrance to the Inland Center Mall and inclose proximity to the Target shopping center. The property hasample parking on the 3 acre lot, excellent freeway visibility, and easyaccess to the I-215 and 1-10 Freeways.

Marc Piron with NAI Capital notes, “We secured the listing basedon our proven track record to problem solve, get maximum market-ing exposure and our thorough knowledge and history of deal mak-ing in the San Bernardino market place. The property was vacant forthe past decade due to a depressed market and economy.

“Faced with numerous challenges, we were able to take a coop-erative approach to market this property. Our negotiating effortsresulted in contracting a developer with a user driven deal; we wereable tjo secure and close the deal meeting critical timelines.”

Additional NAI Real Estate Sales in the Inland Empire

UPLAND– Vicky Espinosa, Samantha Zoleta, Fred Encinas, andKevin Zullo with the Ontario office represented the landlord, CollegePark Retail Centre, LP, in the lease of a 1,082-square-foot retail prop-erty located at 2440 W. Arrow Route, Ste. 5B in Upland to the tenant,All about Paws Pet Spa. The value of the lease transaction was$137,630.

CHINO—Richard Lee and Nicholas Chang with the Ontariooffice represented the buyer, Brighton Group Enterprises, Ltd., in thepurchase of a 7,600-square-foot industrial property located at 5595Daniels Street, Ste. A in Chino from the seller, P6K Portfolio CIC,LLC. The value of the sales transaction was $904,400.

ONTARIO—Richard Lee and Nicholas Chang with the Ontariooffice represented the seller, Arleena Chan & Boon Bounyaseng, andthe buyer, Chen Chai Wang & Shu Chiu Chan, in the sale and pur-chase of a 9,160-square-foot industrial property located at 1180 E.Francis Street., Bldg. A in Ontario. The value of the sales transactionwas approximately $1.1 million.

ONTARIO—Richard Lee and Nicholas Chang with the Ontariooffice represented the tenant, Fulterer USA, in the lease of an 8,640-square-foot industrial property located at the Ontario AirportCommerce Center at 1900 S. Proforma Avenue, unit F2 in Ontariofrom the landlord, Metropolitan Life Insurance Company. The valueof the lease transaction was $158,205.

ONTARIO—Richard Lee and Nicholas Chang with the Ontariooffice represented the landlord, HB Property Management LLC, inthe lease of a 12,700-square-foot industrial property located at 1299W. State Street in Ontario to the tenant, The Shop. The value of thelease transaction was $419,100.

NAI Capital Represents Sellerin $4.6 Million Big Box Sale in

San Bernardino

MIRA LOMACA—Richard Lee and Nicholas Chang with theOntario office represented the seller, Sarkis Batanian, in the sale ofan 11,964-square-foot industrial property located at 3225 GrapevineStreet in Mira Loma, to the buyer, Saminchem Inc. The value of thesales transaction was approximately $1.2 million.

CORONA—Lidia Talavera with the Ontario office representedthe landlord, YNS Shopping Plaza LLC, in the lease of a 1,500-square-foot retail property located at the Plaza on 6th Corona to thetenant, The Flame Broiler. The value of the lease transaction was$363,000.

MONTCLAIR—Lidia Talavera and Jerry Wacker with theOntario office represented the landlord, Montclair Business ParkLLC, in the lease of an 8,678-sq.-ft. retail property located atMontclair Business Park at 4701 & 4715 Holt Avenue in Montclair,CA to the Tenant, Calvary Chapel Gracia. The value of the leasetransaction was $165,600.

About NAI CapitalNAI Capital is a leading Southern California commercial real

estate firm headquartered in Encino, CA. With 14 offices throughoutLos Angeles, Orange, Riverside, San Bernardino, and VenturaCounties, NAI Capital is the Southern California Affiliate of NAIGlobal, a premier real estate service network with 350 offices span-ning the globe. To learn more, visit www.naicapital.com.

care for approximately 333,187additional Californians by establish-ing new health center service deliv-

ery sites. Nationwide, 236 health center programs will receiveapproximately $150 million in grant awards to serve more than1.25million additional patients.

HHS Awards...continued from pg. 3

The County of San Bernardino WorkforceInvestment Board and Workforce Development

Department is ready to assist your business at nocost with the following services:

• Recruitment assistance

• Funds to train new employees

• Labor market information

• Pre-screened qualified

applicants

• Access to a large applicant pool

• Facilities available for

recruitments

• Layoff prevention assistance

• Outplacement of laid-off

workers

• Hiring tax credits

FREE BUSINESS WORKSHOPS

9650 9th St., Rancho Cucamonga

To Register Call 951-781-2345 or visit www.iesmallbusiness.com

December 2013 BUSINESS JOURNAL • PAGE 39

EXECUTIVE TIME OUTEXECUTIVE TIME OUT

The Falkland Islands—An Out of the Box AdventureBy Camille Bounds, Travel Talk

Discover the unspoiled envi-ronment with glorious clear blueskies, seamless horizons, vastopen spaces and pristine whitesand beaches. Whether you arelooking for adventure or a relax-ing quiet time, the FalklandIslands are a great place to relaxand unwind.

The Falkland archipelago isteaming with the wonders ofnature. Here you can experiencepersonal encounters with pen-guins and pinnipeds and thebeauty of delicate flowers alongwith bird and whale watching,fishing and hiking.

GeographyThe Falkland Islands are an

archipelago located in the SouthAtlantic Ocean on thePatagonian Shelf. The archipel-ago has an area of 4,700 squaremiles and is made up of EastFalkland, West Falkland and776 smaller islands. As a Britishoverseas territory, the island isinternally self-governed withthe United Kingdom which isresponsible for their defense andforeign affairs.

LocationThe islands’ capital is

Stanley located on East Falklandand has a population of around3,000. The majority of theislanders are of British descent

with a smattering of French,Gibraltarian and Scandinavianimmigration.

The islands sit on the bound-ary of the subarctic and temper-ate maritime climate zones.Mountain ranges on the majorislands reach 2,300 feet.

The official language isEnglish and under the BritishNationality Act in 1983,Falkland Islanders are legallyBritish citizens.

An ethnic mix Controversy exists over the

Falklands’ original discoveryand colonization by Europeans.At various times the islandshave had French, British,Spanish and Argentine settle-ments.

The British re-established itsrule in 1833, though Argentinamaintained its claim to theislands. In 1982, followingArgentina’s invasion of theislands, the two month unde-clared Falklands War resulted inthe surrender of Argentineforces and the return of theislands to British administration.

EconomicsFishing, tourism and sheep

farming with attention to highquality wool exports make upthe economics of the Falkland’s.Oil exploration, licensed by the

Falkland Islands government isa controversial subject due tothe maritime challenges withArgentina.

The wonder of theFalklands

The Falkland Islands are theultimate for avid bird watchers.They are large easily accessiblecolonies of the world’s rarestand most enchanting birds.Penguins are always friendlycharmers, stately king rock hop-pers, inquisitive gentoo and coyMagellanic penguins are just afew that are easy to locate andenjoy.

Over 70% of the world’sBlack-bowed albatross breedaround the islands. Whalewatching with dolphins at timesaccompanying the boats thatcarry the tourist on his/heradventure make tours enchanti-ng. Gypsy Cove, Bertha’sBeach, Bleaker Island, BullPoint, Cape Dolphin are just afew of the areas available toview these wonders.

FoodThere are at least 15 restau-

rants that offer fine menus withlocally produced foods includ-ing home grown vegetables,lamb, beef raised on the farmsand locally caught fish thatincludes mussels, scallops, local

sea trout, Atlantic Rock Cod andsquid. Goose pate is also a localspecialty and the unique flavorof the Diddle-dee Berry or theTeaberry are treats to be tried.Good wines and vegetarianoptions are available.

Where to StayThere are a number of cen-

trally located bed and break-fasts, small hotels and lodgesavailable. Call the informationnumber below for brochures andinformation.

Getting ThereFly from South America or

opt for the MOD (Ministry ofDefense) air service from theU.K. You can also choose theFalkland Islands in an itineraryon a South American orAntarctic cruise which wouldallow shore excursions unavail-able to land-based tourists.

An international travel agentor a Falkland-based agent isavailable to make all arrange-ments.

For information call +(500) 22215 or email:[email protected].

Camille Bounds is the traveleditor for Sunrise Publicationsand The Inland Empire BusinessJournal.

Falkland IslandsMalvina House Hotel, Falkland Islands


Rally Those Referrers! Why Praise From “Friends” Is Worth Its Weightin Gold (and Seven Ways to Keep It Coming)

If your business is providing value to its customers, you already have loyal fans. Annie Tsai explains how to turnthem into active referrers who spread the word about what you have to offer—and help you grow your business.

Picture this: After a longday’s work, you sink onto thecouch and turn on the televi-sion. As you flip through thechannels, you see a commer-cial for a new local restaurant.

Later, as you scroll throughyour Facebook newsfeed, yousee that a friend has checkedin at that same restaurant,posted a picture of his meal,and captioned it, “Delicious!

Can’t wait to come back.”Which is more likely to makeyou reserve a table: the com-mercial or your friend’sendorsement?

If you’re like most

Americans, you’re much morelikely to be influenced byyour friends’ recommenda-tions (even if they’re “just”online friends) than by ads. Infact, a recent Nielsen reportreveals that 92 percent of con-sumers trust recommendationsfrom friends and family aboveall other types of advertise-ments. And they’re four timesmore likely to make a pur-chase when referred by afriend.

Here’s the takeaway forbusinesspeople, says AnnieTsai: Referrals are a huge,sparkly, tied-up-with-a-bowgift—and if you aren’t alreadyworking to harness and maxi-mize their power, it’s pasttime you started.

“Businesses are so busyfocusing their energy onacquiring new customers thatthey often neglect one of theirmost valuable resources:active referrers,” says AnnieTsai, author of “The SmallBusiness Online MarketingHandbook: Converting OnlineConversations to OfflineSales.” “Though this may bea small percentage of youroverall customer segment, set-ting up a basic program tosupport them and encouragetheir activity is well worthyour time and resources.”

In fact, if your company isdelivering value to your cus-tomers, you probably alreadyhave active referrers—even ifyou aren’t aware of them, Tsaisays. These people are postingpositive reviews about yourbusiness all over the socialmedia landscape and braggingon you to their friends simplybecause they love what youoffer and/or how well youtreat them—in other words,because you’ve earned theirloyalty.

“Harnessing that loyalty iscontinued on page 16

December 2013

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