www.debtcounsellingsa.co.za

DebtfreeSouth Africa’s debt counselling magazine

JULY 2010

So the World Cup of escapism has come and gone. I guess we will miss it. Even those who were not that “into” soccer no doubt had some fun watching a game or two with the sound of 20 000 vuvuselas filling our lounges like a swarm of angry bees. Sadly even with all that cheap entertainment and the distraction of all the upsets and disappointments life still goes on and debt still needed to be restructured and repaid.This month Debtfree DIGI looks at what consumers can now do to have a little fun and how we can all save some bucks when we hit the shops. No, being under debt review does not mean “no more shopping” …it simply means that even more thought needs to be put into how and where you shop.You will also find a report on the NCR task team and their findings as well as some stats and industry news.SA hosted a GREAT World Cup and the world no doubt looked on and was impressed. That has to be good for business…not to mention the cash injection of all those visitors spending their money here during the Cup, which really provided a boost to local small business. Hopefully some of that money will find its way into your pockets.Be sure to check out all the useful contact details in our directory service section.

Editor

Editor

ContentsEditors notes

Decoding the jargon

Shopping Tips

Task team

Consumer Credit Report

All work and no play

News flash

DCASA meetings

Service directory

02

03

06

10

14

16

18

20

22

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (NCA) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education (for consumers and industry participants), research, policy development, registration of industry participants, investigation of complaints, and ensuring enforcement of the Act. Also the National Credit Act (NCA) will need regulations to be added to legislation and will need to be amended over time. The NCR are responsible for producing and distribution these regulations.

The NCA requires, among other things, the Regulator to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities. For example if a consumer who has an income of less than R2500.00 applies for debt review the NCR will even assist in covering the Debt Counselling fee portion.The NCR is also tasked with the registration of credit providers, credit bureaux and debt counsellors and enforcement of compliance with the Act. Basically they are in charge of the industry.

How can the NCr help you?Well other than regulating the entire industry, if you are having a problem with your DC or if you are a DC having a problem with a Credit Provider (or the other way around) then you can approach the NCR with a complaint.

ComplaintsWhen complaining to the NCR you will need to fill in their Form 29 (complaint initiation form) which has a very short space to enter your complaint. As a result we recommend that you attach a separate sheet as an addendum which

dECodiNg tHE jargoN NCR What is it? What do they do?

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the NCa requires, among other things, the regulator to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities

can expand on your complaint. Please try to provide as detailed a description as possible with the names, dates and documents to support your complaint.Do not expect immediate results from your complaint as the NCR receive many complaints daily and are not exactly “over”staffed at present. If several people are all complaining about the same problem you can expect to get a response faster than others.For example: Nedbank had recently issued debt review termination letters which many DC’s felt were unjustified and done in bad faith. As a result of receiving so many complaints by various DC’s the NCR are now investigating the matter in-depth.

Complaints about staff members at the NCR: Should you have a complaint about someone at the NCR itself please provide a detailed description of your complaint against the NCR staff member (include NCR employee names - obviously) via email (emails are directed to the CEO and COO) you can use this email address for such complaints: complaints@ncr.org.za

How else can the NCr help a consumer?Complaints against a Credit Bureau regarding problems with a credit report. However certain steps must be taken first: The consumer must contact the credit bureau concerned to raise an objection or lodge a complaint. The bureau has 20 business days in which to resolve the issue. If the bureau is unable to resolve the issue, the consumer should refer the matter to the Credit Information Ombudsman (CIO); Should the CIO be unable to resolve the issue, the NCR will intervene on the request of the CIO. Note that the National Credit Regulator will not be able to deal with the complaint until the complainant has first contacted the credit bureau directly.

are you an employer with many employees undergoing financial strain?The NCR also conducts workshops for employers, NGO’s, tribal authorities, unions etc nationally at no cost. Employers are urged to contact the NCR for workshops where employees will be educated on the NCA/NCR, budgeting etc.

Should you wish to contact the NCR here are their contact details: Switchboard: 011 554 2600. Toll Share: 0860 627 627 (0860 NCR NCR)

the consumer must contact the credit bureau concerned to raise an objection or lodge a complaint. the bureau has 20 business days in which to resolve the issue. if the bureau is unable to resolve the issue, the consumer should refer the matter to the Credit information ombudsman

Now that you have completed the Debt Counsellor’s course, you need to consider how you are going to go about acquiring the practical experience needed to supplement your current theoretical knowledge.

The Bridge is a 3 day workshop that has been specifically designed to provide newly trained Debt Counsellors with an environment where they can apply their theoretical knowledge to simulated real-life scenarios covering the entire Debt Review process.

The training program is interactive, loaded with practical examples using a registered NPDA training program, and guaranteed to give you the confidence needed to successfully embark on your new chosen profession.

Do not wait until you are registered and then learn by trial and error- Enroll now for The Bridge

__________________________

The Bridge

Bridging the Gap between Theoretical Knowledge and the Practical Application of Debt Counselling

EQUIPPING ASPIRING DEBT COUNSELLORS WITH THE TOOLS, TECHNIQUES AND SKILLS NEEDED TO EXCEL.

Workshop Overview Interv iew Techniques

Pract ica l examples

Appl icat ion Form

Complet ion

Complet ion of Form 17.1;

17.2; 17.3; 17.4 etc .

Budget Calcu lat ion

Proposal Preparat ion

Court Documents; Legal

Procedures & Insolvency

deta i l s , presented by an

Attorney

What i f scenar ios

NPDA training program

Business Fundamentals

NCR Requirements

If you need to start earning but not registered yet, please contactus for negotiations.

For more information about The Bridge, or if you would liketo find out about our other service offerings, contact:

Christina: 082 450 7459 ccambouris@eccsystems.co.zaPeter: 082 782 0595 cambouris.christina@gmail.com

www.mgconsulting.co.za

SHoPPiNg tiPSThe cost of living continues to increase with soaring electricity and transport costs. Not to mention municipal increases and the ever rising cost of groceries. As a result, all consumers need to adjust the way they shop if they wish to save a penny or ten. We asked some of our staff and clients under debt review for their top tips on smart shopping and this is what they told us:The top tip was: Shop at factory shops. Remember how your mom always used to be so fascinated with them? Well... now you should be too! This was recommended for clothing - even for things like suits, socks and underwear- and even for food products like cheese and ice-cream etc.

BEFORE SHOPPING (PREPARATION)You can save yourself money even before you leave home. Here were the suggestions for shopping preparation:• Make a list of items you need and then remember to stick to it when you hit the shops. The trick is to only buy things on your list… if you really needed it, it would be on your list. If it is not on your list add it to your next shopping list for next time. Be strict with yourself and plan ahead.• Keep the junk-mail adverts to watch for specials. Talk to your friends about shopping specials. Ask your friends to look out for specials, and to let you know• Carry a note book with you to jot down items

on special. When it comes time to make your shopping list consult your little black book and see what specials you have recently seen.• Try arranging your grocery shopping in 2nd week of the month, as prices tend to drop then. Also less crowded stores means you can take your time and look for bargains rather than feel rushed and pressured to hurry through the store.• Buy fruit & veg in bulk maybe at a specialist fruit and veg store in your area or at the market. If you are worried that buying in bulk will result in some of the products going off then make arrangements to go ½ ½ on the fresh produce with another family.• Try to do one big shop a month. Then maybe one small shop every few days or even once a week for consumables. Cut down on daily shopping runs. If you are going to the shop daily…make a list of the items you will buy…and stick to it.• Ask yourself: do you REALLY need it?

jUSt BEForE LEaViNg For tHE SHoPS• Don’t buy plastic bags, take your green pick ‘n pay bags, or use older plastic bags (recycle)• If you do use plastic bags, why not use them as garbage bin liners later in the month.• Don’t shop when you are hungry. Hungry

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shoppers give in to impulse purchasing much more readily. So make sure you eat just before going shopping, and take a bottle of water with you – bargain shopping is thirsty work!• If you are visiting more than one shop, plan your route in advance to save you petrol. Don’t drift aimlessly from shop to shop. • Don’t forget your list

WHiLE SHoPPiNg• Stick to your list.• Know how much in your budget you have to spend and keep a rough running tab in your head as you shop.• Don’t go over your budget. Put items back• Shop at stores which you know are cheaper. Don’t fall into old habits and head off to “something”worths if there is a cheaper store around the corner. Generally if a shop is prepared to give you a “store card” ...well… maybe you are in the wrong place.• Compare your favourite brand prices with no-name-brands. Often you can save a significant amount (over many items) shopping this way.• Look at the top and very bottom shelves for cheaper products, as the most expensive brands are usually placed at eye level• Beware! Check prices per item, strangely it is not always cheaper to buy bulk. Many stores actually display a price per item to compare.• Look for “marked-down” table, items that are nearing their sell-by date• If you are a meat eater- some meats and cuts are cheaper than others

aFtEr SHoPPiNg• Keep till slip to compare prices from last month this way you can keep track of any adjustments you may need to make to stay within your budget.

Compare what you are spending to what your Debt Counsellor recommended…are you on target?Those are our top savings tips. The main thrust seeming to be: make a list and stick to it as this will help you stick within your budget and reduce impulse buying. Also if you are looking for bargains head off to the factory shops.

If you have more tips, which you feel you would like to share, feel free to send your tips to:magazine@debtcounsellingsa.co.za

taSK tEaM oN dEBt CoUNSELLiNg UPDATEThe National Credit Regulator (NCR) set up a Task Team to address blockages in the debt review process and reduce the backlog of cases under debt review. Previously we told you a bit about who they were and what there job was. Now we bring you some of the latest details on their findings.In their summary of observations the Task Team recognises that debt counselling is playing an

import role in assisting consumers in dealing with the impact of the financial crisis and the resulting job losses and negative impact on household incomes. The Task Team further recognises that debt counselling may have played an important role in curtailing repossessions and in preventing a decline in the housing market, with all the negative consequences that this would have

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had for both consumers and the banking sector.The Task Team is concerned by the financial implications which the backlogs have on both credit providers and consumers. The Task Team urges every role player to make a concerted effort to address the factors which cause these backlogs. The Task Team has identified a number of serious problems and obstacles as well as a number of areas where the operational policies and practices of the different stakeholders are contributing to the backlogs. The problems revolve around four areas:

1) a lack of capacity and delays in the Magistrate Courts:Combined with uncertainty on the interpretation of the relevant sections of the NCA, the lack of capacity and delays in the courts has DC’s crying out for dedicated courts to handle these matters. Although the volume of cases processed by the Magistrates Courts increased significantly since the High Court Declaratory Orders in August 09, there is still a substantial difference between the volume of cases finalised by the Magistrates Courts and the number of new applications per month. This implies that the backlogs continue to exist and indeed increase. Needless opposition at Magistrates’ Court hearings is a further contributor to the backlogs in the Magistrates’ Courts.

2) inefficiency and non-compliance by debt Counsellors:Debt Counsellors may be contributing to the backlogs by accepting applications from consumers who do not qualify for debt counselling and by developing debt

restructuring proposals which are inconsistent or unreasonable. These factors lead to credit providers rejecting debt restructuring proposals and perhaps rightly so.

3) Lack of capacity and administrative delays amongst credit providers:The policies and business practices of credit providers also play a significant role in the backlogs. Many credit providers (including mainstream banks) are still not able to provide accurate certificates of balance to DC’s within the allotted time. This delays the debt counselling process and means that DC’s are not able to do an accurate assessment of the consumer’s financial position. Although most DC’s will admit there has been a recent improvement from many Credit Providers.Unrealistic demands by different product houses within certain banks and unwillingness to accept write-offs on unsecured debt, often prevent settlements from being reached.

4) Problems related to the receipt and distribution of payments by consumers:Account number inaccuracies mean that consumer payments are often transferred into the wrong accounts, while opposition to cancelling existing debit orders means that the new debt counselling debit orders are often rejected. It is notable that nearly all credit providers recognise that debt counselling has a critical role to play, given the impact of the financial crisis. It is also encouraging to note that more than 90% of consumers regard debt counselling as beneficial.

the way forward:The Task Team see the need for DC’s make

every effort to ensure that credible and realistic debt restructuring proposals are developed. Also that DC’s and Credit providers engage in good faith in order to achieve consensual settlements in the greatest number of cases possibleThey also see a need for DC’s to accept consumers for debt counselling only where debt rehabilitation is realistically feasible.

The Task Team have stated that banks and other major credit providers must establish a dedicated unit within each institution with a full mandate to deal with all debt counselling agreements. They state that all major credit providers must implement clear acceptance and termination policies, in order to accommodate consumers who are making reasonable payments, but terminate debt reviews and proceed with legal enforcement against consumers who do not

meet their repayment obligations in respect of the debt restructuring proposals. There is also a need for unsecured credit providers to adopt a more realistic approach towards debt restructuring, so that unrealistic demands by unsecured creditors do not obstruct successful debt restructuring and aggravate the negative impact of the financial crisis on consumers and the financial sector.One interesting suggestion that the Task Team put forth was regarding the creation of dedicated bank accounts by credit providers for debt counselling payments to be made to by the PDA’s.Another idea put forward was that an effective adjudication system is established, to adjudicate on individual cases and facilitate ‘out-of-¬court resolution’ of the greatest possible number of cases. The NCR Task Team have urged credit providers to accommodate consumers who are participating in good faith and are meeting the restructured payment obligations, but to terminate debt counselling and to pursue legal action for debt enforcement in respect of any consumers who are not meeting the statutory requirements for debt counselling and are not making the payments which were indicated in the debt restructuring proposal. (Note: in the proposal)The Task team says it was encouraged by the level of commitment that has been displayed by both DC’s and credit providers in assessing the problems and in developing proposals to deal with the challenges. Once the detailed proposal have been finalised, this will be submitted to the NCR as recommendations for consideration and implementation.

they state that all major credit providers must implement clear acceptance and termination policies, in order to accommodate consumers who are making reasonable payments, but terminate debt reviews and proceed with legal enforcement against consumers who do not meet their repayment obligations in respect of the debt restructuring proposals.

5tH NCr CoNSUMEr CrEdit rEPortThe National Credit Regulator (NCR), recently released its fifth ‘Consumer Credit Report’, which is based on data submitted by registered credit providers. This fifth edition covers credit market information from December 2008 up to December 2009.Gabriel Davel, CEO of the NCR said that the latest statistics indicate a significant recovery in consumer credit.The total value of new credit granted increased from R53,58 billion in the quarter ended September 2009 to R63.30 billion for the quarter ended December 09 , an increase of 18.13% compared to the previous quarter, though still a decline of 3.75% compared to the previous year. This indicates that after a two year period of ongoing decline in the volume of credit granted, credit volumes may be recovering.The number of consumers applying for credit increased by 11.03% when compared to the quarter ended September 2009. The number of consumers, whose applications for credit have been declined, remained at 44%.

tHE FoLLoWiNg WErE SoME oF tHE MoSt SigNiFiCaNt trENdS

• The value of new mortgages granted increased by 18.33% from R17.82 billion in September 2009 to R21.08 billion in December 2009;• Secured credit which is dominated by vehicle finance, showed an increase from R20.17 billion in September 2009 to R23.67 billion in December 2009 (a quarter on quarter increase of 17.32%);• Unsecured credit increased from R8.37 billion in September 2009 to R10.54 billion in December 2009 (a quarter on quarter increase of 25.83%);• Individuals who earn gross monthly income of more than R15, 000 per month receivedon average 80% of the mortgages granted over the period December 2008 to December2009.

The NCR pointed out that although this was the most significant increase in credit granted for two years, the gross value of credit granted for the quarter was still significantly lower than

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the NCr pointed out that although this was the most significant increase in credit granted for two years, the gross value of credit granted for the quarter was still significantly lower than the amount granted prior to the period of contraction.

the amount granted prior to the period of contraction. R63.3 billion of credit was extended in the December 2009 quarter, compared to R102.3 billion for the December 2007 quarter. The position for mortgages is similar, with R21.08 billion in mortgages granted in this quarter compared to R53.14 billion in the quarter to December 2007.Unsecured credit has grown most significantly, with a growth of 25.8% over the last quarter and an increase of 32.7% since the December 2007 quarter.As at December 2009, the total outstanding consumer credit balances (or gross debtors’ book) was R1.13 trillion.

tHE BrEaKdoWN WaS aS FoLLoWS: Mortgages accounted for R740.95 billion (65.38%)Secured credit agreements was R211.98 billion (18.70%)Credit facilities were R125.14 billion (11.04%)Unsecured credit was R54.60 billion

(4.82%)Short term credit was R692.93 million (0.06%).

The banks’ share of the total outstanding consumer credit as at December 2009 was R1,01 trillion (89.35%) with the retailers at R39,27 billion (3.46%), non-bank vehicle financiers at R36,74 billion (3.24%) and “Other credit providers” at R44,68 billion (3.94%).(Other credit providers consist primarily of pension backed lenders, insurers, non-bank mortgage lenders and securitized debt).Though these statistics lag behind where we stand today, they show a definite change in the consumer credit market.

Special thanks to: Bullion PR & CommunicationLola LazarusOn behalf of: National Credit Regulator

We all need and deserve a little “down time”, a little “me time”, a chance to just relax. However relaxing can cost a lot of money these days. You may ask: “my Debt Counsellor cut all my entertainment out of my budget- now what am I meant to do for fun?”Going to movies or buying new PS3/WII games or heading to a spa for a treatment are all very expensive and though they are fun and may be what you used to do to relax, you really could not affords to spend money on items like these. The fact that you may have been paying for subscription TV or spending money on entertainment may have been one of the direct causes of your experiencing financial pressure when it came to repaying one or more of your

creditors. There are however many different ways that one can have fun that is much less costly. In fact many cost you nothing. Debtfree has a look at a few suggestions:

joiN tHE LiBrarYYou may recall there was a time before movies and TV even existed- Really! Reading is a very pleasant way to pass the time and engage your imagination. Relaxing in a chair in the sun or curled up in bed with a hot cup of coffee is a favourite of many. Ask your friends if they have any books they would recommend you read and could loan you, or join your local library.

SHEd SoME Kg’SHaven’t you always told yourself that the reason you don’t exercise as much as you should is because you don’t have the time? Well, this may be your golden opportunity to get back into shape. Finally, you may now have that 30 min a day you should have been using all these years to go for a walk or a run; to do some sit-ups or push-ups anything to work up a sweat. Maybe you can even haul those old dusty weights out and give them a go.

MaNS BESt FriENdHaven’t you been worried your poor dog has been neglected, stuck at home in the yard? Well why not take your dog for a walk in the park? The fresh air will be good for both of you.

aLL WorK aNd No PLaY

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a NoVEL idEaYou always wondered if you had what it takes to write a novel. Well, here’s your chance. Set time aside each week or each day to hammer away at that story bouncing around in your head. No more stalling buying books for inspiration or books giving advice on writing. Just start to write each day. Soon you will figure out what’s wrong, and right, about your story and eventually once you have a first draft of your story you can go back and edit it, filling in the gaps and making changes.

SPENd SoME tiME WitH tHE FaMiLYWhen last did you do a painting with your kids or read them a bed time story? When last did you take them to the park or beach? Feeling guilty because it has been a while since you visited someone in your family?

PLaY SPort WitH YoUr FriENdSWhy not get a few of your friends together to play a game of soccer or cricket in the park or beach or at a local school field (don’t forget to ask permission). Not only will you spend some time with your friends but the exercise will be good for you.

CatCH SoME raYSHave you always wanted a killer tan? Why not head down to the beach this summer? Take a book and occasionally dash wildly into and out of the freezing water? No beach nearby? Why not put a towel down in the back yard and picture yourself on a tropical island? According to scientists being in the sun contributes to a general feeling of well being. Just make sure you hide under an umbrella or head indoors during those dangerous midday hours.

PLaY SoME CardSAre SNAP and Rummy the only card games you know? Well, there are thousands of different card games out there. Ask around; someone in your family or one of your friends may be a card shark in disguise and know a fun game or two. This is an extremely cheap form of entertainment that allows for some good conversation while you sit around the table with you friends. Just watch out when one of them suggests you “make things interesting” and play for money.

iNVitE YoUr FriENdS oVEr aNd tELL tHEM to BriNg a dVdIf you can’t afford to head to the cinema with the family… why not let the cinema come to you? Enjoy a lazy evening with a small group of friends - especially ones who know times are tough and understand that you can’t cater for dinner and lots of snacks.

All of these and many other fun activities are within your reach. Many of them you have wanted to do for a while but have just not had the time. Well now you do! Where possible, try to avoid spending money on these activities. If you are playing a sport and suddenly you feel like you “need” a new racket (or pair of shoes or set of weights…whatever) … the truth is you don’t. It would be nice to have, but you don’t actually “need” it. The reason you are taking these steps is because you don’t have disposable income to blow on items like that. So be strong and go out there and just have some fun. You deserve it.

NEWS FLaSHaBSa have sent out a message to all DC’s talking about changes in their Debt Review Department/ Practices. Pascal Sinclair the head of Business Partner Interaction, Debt Review said:” the Debt Review Team is very excited ... and it is hoped that once you know about it, you will be equally excited. This development stands to bring positive changes to ABSA’s Debt Review processes which you will also benefit from. This is just but a taste of what is to come and we will keep you posted on the big announcement.”

Meetings with DC’s to communicate the changes will be held on the following dates and venues:

jHB – 14 July - DCASA meeting in Krugersdorp

KZN – 19 July - DCASA meeting in Durban

WC – 21 July - DCASA meeting in Cape Town

You are welcome to attend these informative forums and interact with ABSA.

CoStDCASA Members can attend for free. Non members traditionally pay R50 to attend DCASA meetings.

All other regions and those who cannot attend these meetings will receive the detailed communication in the form of an email from ABSA in due course.

This announcement may be closely linked to the fact that Consumer Friends debt review mandate from ABSA is coming to a close on the 2nd of August 2010.

Consumer Friend have stressed that the existing data held by Consumer Friend will be transferred to ABSA during this hand over period. They have also assured all DC’s that a communication detailing all contact points for your organization to use with regards to all future correspondences with ABSA, will be made available shortly.

Changes at ABSA

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THE CITY PRESS will publish a special review on Debt Counselling on 25 July 2010

Debt Counselling in the news

WEStErN CaPEIf you are in the Western Cape and are interested in staying in touch with other DC’s and what’s going on with DCASA you are welcome to attend the DCASA meetings held in the Cape Town area.

14 july (10h00) DCASA Feedback Meeting.21 july (12h00) ABSA Bank Talk to DCASA4 august (TBA) Easton-Berry Attorneys

CoStMembers: FreeNon Members: R50.00If you need to find out more about venues etc please call Kornel Steyn (Phone: 086 111 5695).

gaUtENgKrugersdorp Date: 14 Jul 2010 ABSA will attendDirections: Noordheuwel Sports Club Contact: Rael Zimerman011 824 5444

KWaZULa-NataL Durban ABSA will attendDate: 19 Jul 2010 Directions: Venue to be advised Contact: Beatrice de Beer033 345 4639

MPUMaLaNga Nelspruit Date: 23 Jul 2010 Directions: To be advised Contact: Erna Scott017 634 3510

dCaSa MEEtiNgSiNdUStrY

StatS

Based upon the NCR’s statistics (up to March 2010):1, 642 DC’s are registered with the NCR, More than 160,000 consumers have applied for debt counselling since the implementation of the NCA, An average of 7,500 new applications for debt review are being received each month. There has been a significant increase in the monthly payments by consumers under debt counselling over the last few months, from R11,05 million in June 2008 to R167.9 million in the month of March 2010.

dEBt CoUNSELLiNg

aa debt Counselling CentreAnthea JohannesNCRDC531Tel: +27 (0) 21 982 0522Cell: +27 (0) 84 402 7032

alan Watts NCRDC 962NCR registered Debt Counsellor Tel: 084 4448439 Fax: 086 6501954alan@active-debt-counselling.co.zawww.active-debt-counselling.co.za

Central Sa debt Counsellors082 950 7806Fax: 086 563 1621

Consumer assistAndre Snyman Tel: 0861 628 628

darran ManikamNCRDC704debt@mailbox.co.za

debtSafe0861 100 999

durban debt Counselling ServicesSuite 112, 1st floor Union Club Building353 Smith StreetDurban, 4001Tel: 031 301-7893Fax: 031 301-5809phumla.ngema@telkomsa.net

debt Counselling South africaCape Town BranchTel: 021 919 66 94Rod De WittNCRDC831Visit: www.debtcounsellingsa.co.za

debt Knowledge debt Counselling082 379 2337

debtonators041 585 0276

Fincorp debt Counsellors ccCecilia Zwarts fincorpdc@yahoo.com

Helpdesk debt CounsellorsAllan HoffmanTel: 0861 000 754

Help-U-debt (Vaal triangle) WanineTel: 082 445 3967

Help-U-debt (Potchefstroom)Madra083 390 3275

Help-U-debt (Parys)Marilouise082 920 6249

Help-U-debt (Vanderbijlpark)Herma083 320 8303

Mg Consulting For your Debt Counselling ServiceM.C. CambourisNCRDC1403Telephone: 021 919 4618082 450 7459 082 782 0595Fax: 086 622 0690Bellville

Nda debt CounsellorsYour Trusted Debt CounsellorsGary Williams (NCRDC 143)Tel: 034 315 3880 Fax: 086 612 4112

gary@ndad.co.za www.ndad.co.za

think green debt CounsellingSandi Pauwsandipauw@mweb.co.zaTel : 012 991 6638Cell : 082 460 7800Fax : 086 219 2615

incentive debt Counselling“Paving the way to a Debt Free Tommorrow”Darran Manikam NCRDC704Tel: (031) 409 9379Fax: (031) 409 1327Cell: 0845898286Branches: Phoenix and Shallcross

indigo debt counsellors CCTel: 087 808 9734 Fax: 086 580 8675 indigodc@iburst.co.za

ramonti debt CounsellingJacob Ramonti - NCR DC 932Cell : 082 962 4537Fax: 086 658 7627Email:ditsamai@yahoo.co.ukSoweto

U-Win debt CounsellorsCoreli RoosNCRDC509Aliwal North, Burgersdorp, Bethulie, GariepDam, Smithfield, SpringfonteinCell:079 626 66241croos@global.co.za

SErViCE dirECtorY

SUPPort SErViCES

Staff Line Ndizani Executive recruitmentCell no: 083 3028163Direct Line: (011) 468 - 2150E- Mail: saki@staffline.co.za

Blank designFor all design and marketing needs including websites, brochures, business cards etc.Steve Rosenbergsteve@blankds.com083 700 2020www.blankds.com

designtimesSouth Africa’s creative resourcewww.designtimes.co.za

FiNaNCiaL

aBSa Customer debt repair Line0860 356 356

Credit ombudsman0861 662837

Experian011 799-3400 debtcounsel@experian.co.za

Eric StresoFinancial PlannerB Juris LL B CFP MBATel: 0833273358Fax: 086 612 7912

Fair debt0829019788 or 012-3772558ray@fairdebt.co.za

PaCFiN Financial Solutions Head OfficeTel: +27 11 9757445Fax: 086536878336 Van Riebeeck roadKempton Park 1619pieter@pacfin.co.zaMonte Carlo BuildingNo 8 VoortrekkerstreetKempton Park 1619

Kempton ParkContact: Reyno CoetzeeTel: +27 11 3945363Fax: 0866048002Cell: +27 73 3690884kemptonpark@pacfin.co.za

Boksburg / GermistonContact: Armand PosthumusTel: +27 11 8921911Fax: 0865620378

NelspruitContact: Ann BakerTel: +27 13 7415559Fax: 0880 1374 15559Cell: +27 82 9024236jeleroux@telkomsa.net

SpringsContact: Wynand MclachlanTel: +27 11 8113728Fax: +27 11 8113728Cell: +27 83 2754014/5wynmc@telkomsa.net

gooseberry Business advisoryTel: 012 644 0589

Nedbank

Debt Rehabilitation & Recoveries Services0860 109 279

Std BankDebt review HelplineTelephone: 0861 111 402

transUnion0861 482 482

thinkmoneyFinancial comparison websiteContact: Gareth MountainTel: 079 0996 798www.thinkmoney.co.za

WiZard Vereeniging Making Mortgage MagicWanine SmitTel:+27 16 454 1132Fax:+27 86 686 3678 Cell:+27 82 445 3967 www.wizard.za.com

FiNaNCiaL PLaNNiNg

Eric StresoFinancial PlannerB Juris LL B CFP MBATel: 0833273358Fax: 086 612 7912

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Brett Carnegie attorneysTel: +27 (21) 4470332 Fax: +27 (21) 4470338 Mobile: +27 (0)82 320 6099

www.carnegielaw.co.zaPhysical Address: Suite 23(B) Unit 8 Waverley Business Park Mowbray 7700

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Prinsloo & associatesAttorneys and conveyancersNanika Prinsloo Farm Bergamot, Paarl 7620P O Box 6199, Paarl 7620also at:14 Laing Street, Barrydale 6750Cell: 072-8558-106Fax: 086-623-5986nanika@vodamail.co.zawww.empowerlaw.co.za

CrEdit BUrEaUS

Compuscan 0861 514 131www.compuscan.co.za

Computer Profile Bureau0861 28 7328www.c-p-b.co.za

Experianwww.experian.co.zaBusiness- 0861 63 60 70 Consumer- 0861 10 5665

Micro Lenders Credit Bureau 0861 28 7328 www.mlcb.co.za

transUnion 0861 886 466www.transunion.co.za

XdS 0860 937 000 www.xds.co.za

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association of debt recovery Agents: 011 781 3337 www.adraonline.co.za

Banking ombud0860 800 900 www.obssa.co.za

Credit Bureau association011 886 8519 www.cba.co.za

Credit Providers association011 789 6825 www.cpa.org.za

department of trade and industry0861 843 384 www.thedti.gov.za

Financial advisory and intermediary Services ombud012 470 9080 www.faisombud.co.za

Financial Services Board012 428 8000 www.fsb.co.za

Furniture traders association 011 789 6770

Legal resources Centre011 836 9831 www.lrc.org.za

Long term insurance ombud021 657 5000 www.ombud.co.za

Micro Finance South africa012 345 0809 www.mfsa.netMotor industry ombud012 841 2945 www.miosa.co.za

National Credit regulator0860 627 627 www.ncr.org.za

ombud for Short term insurance011 726 8900 www.osti.co.za

Pension Funds adjudicator021 674 0209 www.pfa.org.za

South african Fraud Prevention0860 101 248 www.safps.org.za

the Banking association011 370 3500 www.banking.org.za

idENtitY tHEFt

Sa FraUd ProtECtioN SErViCE (FrEE SErViCE)www.safps.org.za0860 101 248

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South African Law Clinic will be hosting a training workshop for Debt Counsellors on the 19th of August 2010 in Bryanston (JHB)

Debt Counsellors Workshop – Practical Compliance

Topics:Debt Counselling in South Africa - an industry overview (Peter Setou)

Ethical conduct and the Consumer Protection Act – best practice and how to act in the client’s best interests (Stephen Logan)

Changes resulting from the NCR’s Task Team into debt counselling (Neville Melville)

How to bring Debt Review applications (Mareesa Erasmus)

Johannesburg: The Forum, Bryanston; 19th August

R4 000.00 per person - Groups of 5 or more from the same company receive a 20% discountTo make a booking, please contact Gunther Deutsch at: gunther@salc.co.za

dC traiNiNg

UNIVERSITY OF PRETORIADate: 19-23 July 2010 Venue:Midrand Johannesburg, GautengTel: 012 420 4155 / 012 420 5910Fax: 012 362 5277e.mail:aniki.vanwyk@up.ac.zaContact: Ms Aniki van Wyk

COMPUSCAN ACADEMYDate 2-6 August 2010Email: info@compuscan.co.za021 888 60000861 51 41 31Contact: Nicole

Workshops on Consumer Rights & Insolvency

Prinsloo & AssociatesATTORNEYS AND CONVEYANCERSDATE: To be advisedCost: FreeContact: Nanika PrinslooCell: 072-8558-106email: nanika@vodamail.co.zaFax: 086-623-5986www.empowerlaw.co.za

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Vacancy at drS Boland in PaarlMarius Coetzee is looking to employ a registered DC for his new office which will be opening soon in Paarl.Please contact Marius on 082 978 4407 or email him directly for further information.mariusc@drssa.co.za

if you want to subscribe, advertise or be listed in our directory please contact us! magazine@debtcounsellingsa.co.za

Would you like your after care clients to recieve debtfree each month? all you need to do is forward us their email address to magazine@debtcounsellingsa.co.za